Fuel and hybrid vehicles
Should I bring the vehicle back with a full tank of fuel?
Yes if you are renting within the UK Mainland. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up - usually a full tank - as shown on the factory-installed fuel gauge. We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you don't return the vehicle with a full tank - and you can't show us a receipt for fuel - we will charge you.
In Jersey, Guernsey and the Isle of Man we have different requirements regarding fuel. In Jersey and Guernsey, you must return the vehicle to us with the same amount of fuel it had in it when you picked it up, which is usually a quarter full tank. In the Isle of Man, the vehicle will usually be provided with sufficient fuel to reach a fuelling station, you should return the vehicle with an similar amount of fuel in the tank. We will charge you where the fuel tank of the vehicle, as shown on the factory-installed fuel gauge, is less than these amounts.
Fuel Options
I plan to travel more than 75 miles and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturer's stated fuel tank capacity for your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatever's left in the tank (even if it's virtually empty) so long as the engine still runs.
How do I calculate the cost of Fuel Up Front?
Fuel Up Front is charged at the average fuel price for the UK at the start of your rental period as stated on this EU fuel index: http://ec.europa.eu/energy/observatory/oil/bulletin_en.htm. However, you don't get a refund for any fuel you don't use.
Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.
I plan to travel less than 76 miles, do I still need to fill up?
Yes, often the fuel gauges still looks "full", so we ask you to fill up the tank near the return location and show us a copy of the receipt. If you don't have time to fill up the tank, or can't show us a receipt, we will apply EZ Fuel to cover our costs of refuelling the vehicle for you.
How much is EZ Fuel?
Depending on where you're renting, you pay a fixed fee of between £14.40 and £16.70
What are my options if I don't return the vehicle full and haven't bought Fuel up Front?
Pay on Return will apply if you have driven more than 75 miles and:
- Don't buy fuel up front
- Don't return the vehicle with a full tank
How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturer¿s stated fuel tank capacity.
We charge between 1.5 and three times the average fuel price at the end of the rental period for the United Kingdom as stated on this EU fuel index. The price per litre will be stated on your rental agreement. .This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customer's rental.
The price per litre will be stated on your rental agreement plus a processing fee of 27.59 Euro.This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customers rental.