Which products can lower my expenses if the rental vehicle gets damaged?
If you have Damage Waiver (CDW) and return the vehicle with any damage, missing keys, accessories, or documents, you will only have to pay up to the excess amount stated in your rental agreement. This means you will cover the cost of repair or replacement, or the excess amount (whichever is less), along with a damage processing fee of EUR 45.00.
Are there any products that can lower my expenses in case the rental car gets lost or stolen?
If you have opted for the Theft Protection waiver (TP), and the car is stolen, your payment will be capped at the excess amount mentioned on your rental agreement. This means you will only have to pay for the replacement cost, or the excess amount, whichever is lower. Additionally, an administration fee of EUR 45.00 will be charged.
How much is the excess?
The CDW and TP excess amount is stated on your rental agreement, and also in your booking confirmation email. You can reduce the excess even further by buying an excess reduction product. This also reduces the administration fee.
How do I get Damage and Theft Protection Waiver?
When renting a vehicle, you will typically receive Damage Waiver as a standard inclusion. You can find confirmation of this in your rental agreement and booking confirmation email. In the event that Damage Waiver is not included, the cost will depend on the type of vehicle and the duration of the rental. Typically, you can expect to pay between EUR 7.50 and EUR 14.00 per day. It is important to note that CDW does not provide coverage for damages caused by incorrect fuel, intentional or negligent actions, damage to the underneath/top, antenna, mirrors, tires, wheels, windscreen, oil sump, or interior of the vehicle.
Is there an excess reduction product available to reduce my excess further?
The Super Damage and Theft Protection waiver (SCDW) is a product that reduces your excess up to zero. The cost of the waiver depends on the vehicle you choose and the rental duration, but typically ranges from EUR 25 to EUR 60 per day. If there is an accident involving an Avis car and another vehicle, the driver must wait for the insurance company indicated by Avis to record the accident and photograph the vehicles. Additionally, the driver is required to fill out and submit an Avis Vehicle Incident Report on the same or next day. For more information or any questions, please contact our customer service team.
Will I need to pay if the windscreen is damaged?
If you notice a chip on your vehicle's windscreen, it is highly recommended that you contact the emergency call line at 00357 99634765 immediately. In the event of damage, a Vehicle Incident Report must be filled out and sent to us either on the same day or the next day for each incident. However, if you have Windscreen Protection, you will not have to pay any amount if your windscreen is damaged. Additionally, having windscreen protection will exempt you from paying any administration fees.
How do I get Windscreen Protection?
Windscreen Protection is available for purchase from the Avis counter station at the time of the pick up. If you’ve bought Windscreen Protection, it will be stated on your rental agreement. The price will be EUR 7.50 a day.
What happens if I damage or lose any optional extras, I rent from you or if they are stolen?
If any optional extras are damaged, lost or stolen, you have to pay for the cost of replacement, or their estimated repair costs in addition to the rental fee.
Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if:
A. Damage was caused by - or as a result of:
Water or fire damage
- Driving the vehicle without due care and attention
- Driving on unpaved roads
- Driving outside the Republic of Cyprus
- Driving or using the vehicle in breach of your contract (for example not waiting up for the insurance company contracted with Avis in case of an accident and don't fill the accident report)
Note: Avis reserves in addition the right to not replace the damaged car.
B. the loss or theft was caused by - or as a result of:
- Keys being left in the vehicle
- Keys being lost or stolen
- Using the vehicle in breach of the contract
What do I have to pay if I don’t have:
A. Damage Waiver?
If the vehicle, keys, any accessories or any vehicle documents are damaged during your rental, you’ll have to pay:
- Either the cost of replacement or the estimated repair costs – whichever is cheaper
- Plus our loss of use
- Plus a damage processing fee
B. Theft Protection?
If the vehicle, keys, any accessories or any vehicle documents are lost or stolen during your rental, you’ll have to pay:
- The cost of replacement
- Plus our loss of use
Where can I find information of damage and theft charges I've paid?
If we find damage or a loss or theft has occurred, we’ll charge the amount you have to pay to your payment card. Unless you’ve asked us to send you a receipt by post or email, you’ll be able to find details of this payment by contacting our customer service team at firstname.lastname@example.org
Damage to people and their property
If I cause an injury while driving, what will I be responsible for paying?
When you make a booking, the quoted price includes Third Party Liability (TPL) coverage. This coverage can pay for damages to another person's vehicle, compensation for injuries sustained by others, and accidental loss or damage to third-party property, including any of your passengers. You won't need to pay any costs for them, as long as it meets the minimum coverage required by law. However, TPL coverage doesn't extend to any harm or death experienced by the driver of the Avis vehicle or any personal items damaged in the car.
Are there any times when third party liability cover would not apply?
If the law requires us to provide you with third party liability cover, the minimum cover required by law (and is subject to General Terms of the Avis’s insurance contract with its Insurer) will still apply but we, or our insurer, may seek to recover our costs from you if the accident was caused by:
- By you breaking the contract (for example allowing someone we had not approved drive the vehicle or driving whilst under the influence of alcohol, drugs or any other unlawful substance),
- By you breaking the law
- As a result of your negligence or recklessness.
I want to buy more than one protection product, can I get a protection package?
Yes, we offer a variety of protection packages
For more details and options please ask the rental agent at car pick-up station.
Third party protection products
I purchased a protection product from a third-party provider. Can I use it?
If you decide to go with another provider, you will be responsible for paying our full costs. You can find more information about this in the "What will you pay if I don't have..." section of this document. Additionally, you will need to file a claim with the external provider to receive a refund. It's important to understand the terms of any coverage you purchase from a third-party provider and handle any claims on your own. While we can assist you with damage repair invoices and car condition reports, we cannot provide support for your claim.
If there is an accident, the driver must complete an incident report form, regardless of whether they are at fault or not.
The CDW (including VAT) can be purchased to reduce the renter's liability in case of accidental damage (excluding theft or attempted theft). Without CDW, if there is an accident the renter is responsible for the market value or replacement cost of the vehicle.
7.50 Euros for groups A, B, H. We reduces to 1100.00 Euros.
10.50 Euros for groups C, F, D, N, P. We reduces to 1500.00 Euros.
12.50 Euros for group E, G, J, M. We reduces to 1800.00 Euros.
14.00 Euros for groups I, L, O, K. We reduces to 3000.00 Euros.
CDW does not cover damage to tyres, wheels, mirrors windscreen and oil sump. Windscreen/glass parts can be covered by purchasing windscreen insurance at 7.50 EUR / day (VAT included) tyres, wheels can be covered by purchasing tyres insurance at 5.00 EUR / day (VAT included).
Super CDW waives the renter's responsibilities in case of an accident:
EUR 25.00 per day for groups A-D, F, H, P, N.
EUR 60.00 per day for groups E, G, I, J, L, M, O, K (VAT included) to reduce the renter's responsibilities to the non waivable amount of EUR 0.00 for groups A-H, J, M, P, N and EUR 520 for groups I, K, L, O.
This rental agreement does not cover damages caused intentionally or due to negligence. It also excludes damages resulting from the use of incorrect fuel and any breach of the rental agreement's terms and conditions. Additionally, damages caused by fire, natural disasters, or terrorist attacks are not covered. Any damage that occurs outside the Republic of Cyprus's territory or on unpaved roads is also not covered.
ROADSIDE SAFETY NET (RSN) provides FREE recovery for flat battery, keys locked in cars or key lost, assistance for running out of fuel (fuel costs apply) and assistance for flat tyre (additional tyre costs may apply if Excess reduction not taken). RSN can be purchased for EUR 5.00 per day (capped at 10 days) at checkout.