The driver of the car is the titleholder of the Car Rental Agreement
All additional drivers must meet the same minimum age & drivers license requirements as the renter.
Only the drivers included in the Car Rental Agreement have the right to drive the Avis rental car. The contract holder must notify the Avis car rental office in regards to any additional drivers to be included in the agreement, at the time of car pick-up. An additional fee of EUR 7 per day, for a maximum of 10 days will be charged. The number of additional drivers is limited to 4. The restrictions for certain vehicle groups and supplements depending on the age and experience of the driver are also applied in the case of additional drivers. If the car is driven by a driver who has not been authorized by Avis (i.e. who has not been included in the Car Rental Agreement) and the car is damaged, the entire cost shall be paid by the Contract holder (up to the full price of the Vehicle, irrespective of the type of protection purchased at the opening of the contract). The titleholder of the agreement will also pay for any cost due to damage caused to any third party.

You can pay the cost of the rental in cash at the end of the rental period. Cash payments can be done in RON, in accordance with the applicable legislation. When picking up the car, you must provide a credit or a debit card so that Avis can block the amount for the estimated cost of the rental and that of the optional insurance (accident or theft), as well as the equivalent of a full tank of fuel.

IMPORTANT! If you decide to purchase additional protection or insurance from an external supplier, you will still have to pay if the Vehicle is stolen or damaged. To do this, you must follow the steps described below:
- Pay in full to Avis the amounts due for the damage or theft of the Vehicle up to the maximum liability agreed with Avis.
- Submit a claim for compensation to your external supplier. It is your responsibility to make sure you understand the terms of any cover you buy from an external provider and for any claim you make. Unfortunately, we are unable to help you with your claim.

Avis global insurance coverages are always subject to change. Please verify at time of rental.

Optional protection services in case of car accident – CDW (Collision Damage Waiver)
Protection
If you choose the CDW option, this will reduce the financial responsibility of the renter, regardless of blame, to the minimum mandatory limit for damaging or losing the rental car or its accessories or car parts, except for car theft or vandalizing. Purchase of CDW reduces liability to an amount between EUR 892.50 and EUR 2,380.00.
CDW conditions
This optional protection services must be chosen at the beginning of the rental period and stipulated in the Car Rental Agreement.
Not applicable
Regardless of whether you opt for a CDW or not, the titleholder of the agreement is liable for the entire costs of the damage if the damage was caused by:

• using the car in other purposes than those intended by the manufacturer or the applicable legislation;
• using the car in areas or roads which are not included in the public traffic network, on unpaved roads, on road segments or in areas where cars are not allowed or on roads which pose a   risk to the car being damaged, or if the damage was caused following the entrance into an area with restrictions regarding gauge and tonnage;
• using the car for taxi services or driving lessons
• using the car by a person who does not own a valid driving license for that type of car or whose driving license has been suspended, annulled or confiscated;
• using the car by a person who is under the influence of alcohol, drugs or medicine with similar effects, or a person who has avoided or refused to give biological or toxicological samples or who has left the accident scene, unless such an act is allowed by the applicable legislation;
• using the car by a person who, at the moment the accident occurred, was willingly committing a crime or trying to escape after committing a crime;
• carrying or transporting any flammable, explosive, corrosive, oxidant, toxic, radioactive, harmful, dangerous or illegal materials;
• using the car in river beds, flooded areas or areas covered by water (on the road or off the road), without complying with the manufacturer's instructions regarding driving in such conditions; immobilization caused by water being sucked in the engine;
• willingly damaging the car;
• fitting equipment to the outside of the vehicle, which may cause damage to the vehicle (for example roof racks, bike racks, stickers etc.);
• selling, removing of any of their parts, disposing of any optional extras as well as allowing anyone else to do so;
• pushing or towing of any trailer or any other vehicle;
• using the car in situations which do not comply with the manufacturer's instructions regarding the maximum loading capacity, wrong fuel usage, wrong use of the clutch and gear, wrong assessment of the car gauge, keep using the car in spite of the alarm signals lit up on the car dashboard, making changes to the car;
• using the car for any type of car racing or car competitions (including practice sessions), rallies, speed tests and endurance tests;
• sub-renting the car to a third party;
• if the titleholder of the agreement or the additional driver do not stop the car after an accident has occurred or if he/she does not take necessary action: i.e. inform the police, take the name and address of the parties involved and/or witnesses;
• driving the car without complying with the load limits, speeding, according to the circulation permit of the car;
• driving the car by unauthorised persons, meaning under age drivers, or drivers who have not been included in the Car Rental Agreement;
• not complying with the traffic lights, not respecting the railroad crossing road light or the STOP sign, speeding, driving on the wrong side of the road, driving in the wrong direction on one-way streets;
• damage caused to the engine, car wheels, tires and the interior of the car, under the body of the car if the damage is not the direct result of a driving accident;
• damage caused due to theft attempts from the car of GPS/WIFI/baby car seats or personal belongings;
• damage of the windshield if they are not caused by a collision to another car.

If the Vehicle is driven by a driver who has not been authorized by Avis (a person other than the one mentioned in the Rental Agreement) and there is damage, the entire damage or any damage caused to a third party is borne by the Titleholder (up to the full price of the Vehicle, regardless of the type of protection purchased at the signing of the contract). The additional protection service - CDW is not valid outside Romania, without the consent from the car rental office to leave the country. Insurance covering driving the car outside Romanian borders is subject to special conditions and fees.

Optional protection services in case of car theft – TPC (Theft Protection Coverage)
If you choose to buy a TPC, you reduce the level of the maximum financial liability you will have if the car is stolen. However, you are liable for the damage within the liability stipulated in your Car Rental Agreement. Purchase of TPC reduces liability to an amount between EUR 892.50 and EUR 2,380.00.
Avis shall reimburse the invoiced amount if the liability of a third party is clearly proved.
TPC conditions
This optional protection service must be chosen at the beginning of the rental period and stipulated in the Car Rental Agreement. If the car is stolen, you must submit a complaint to the responsible authorities and notify the nearest Avis agency, no later than 4 hours after you have discovered the theft, and also provide the agency with the proof that you have submitted a complaint and hand in the keys and documents of the car. If the car key and/or the car documents have also been stolen, you must also mention this fact when you submit the complaint.
The TPC additional protection service is not valid outside Romania, without the driver having obtained the consent to leave the country from the car rental office. Insurance covering driving the car outside Romanian borders is subject to special conditions and fees.

Protection in case of accident and theft - SCDW (SuperCover)
Protection
If you choose to buy a SCDW you will not be liable for any financial payment if the car is damaged or stolen.
This additional supplementary protection service must be completed at the beginning of the rental and indicated in the Lease Agreement. SCDW can only be contracted as a supplement to CDW and TPC.
Exclusions
Damage caused to the windshield is not covered by the SCDW. However, the damage caused to the panoramic sunroof and rear-view mirrors are covered by the SCDW. The SCDW additional protection service is not valid outside Romania, without the consent from the car rental office to leave the country. Insurance covering driving the car outside Romanian borders is subject to special conditions and fees.
Regardless of whether you opt for a SCDW or not, the titleholder of the agreement is liable for the entire costs of the damage if the damage was caused by any of the situations mentioned above at section Optional protection services in case of car accident (CDW: Collision Damage Waiver), Not applicable.

Road safety net (RSN)
Protection
If you choose a Road Safety Net you will not be liable for any expenses with 24/7 car technical assistance if the car becomes unusable due to:

• loss of car keys;
• car was locked with the car keys inside;
• dead battery due to wrong use;
• wrong fuel use;
• damaged tires.

If the RSN additional service was not purchased, following a case of immobilization presented above, an intervention fee of 50 EUR will be applied, if the immobilized vehicle is within the following cities: Bucharest, Sibiu, Timisoara, Iasi or Cluj-Napoca, namely 180 EUR in all other cases. RSN is only valid within Romanian borders.
Exclusions
Road Safety Net does not reduce your financial liability regarding the consequences caused by the car becoming unusable, or the costs of repairs, damage and/or car theft, which you will still be liable for. Road Safety Net does not apply if the car becomes unusable off public roads.

Windshield protection (LI)
Protection
If you buy this additional protection service you will not be liable for any damage caused to the windshield (scratches, chipping, breaking).
Exclusions
The protection against windshield damage does not reduce your liability in regard to other damage caused to the car (especially to the panoramic sunroof or rear-view mirrors) or if the car is stolen, which you will still be liable for.

At the time of the rental, you must provide Avis with a valid credit card or debit card. The card must belong to the Contract Holder. You can pay for the value of the rental using a credit or debit card (Visa, Mastercard, American Express, Diners Club, Discover (debit or credit)) or an Avis Charge Card.
If you want to rent a premium car, included in the G, O and P categories of cars, you must present two different credit cards, one of which must be either American Express or Diners Club.
For car Groups A, B, C, D, E, F, H, I, J, K, L, N, you need 1 credit card or 1 debit card. For car Groups G, O and P, you need 2 credit cards.
An amount to cover the estimated cost of renting, optional products and services, the amount of responsibility in case of theft or accident and the equivalent of a full tank of fuel must be available on the credit or debit card account. In cases when early payments were made, they will be taken into account.
Avis issues a hold on an amount on the contract holder’s card. The latter should ensure there are sufficient funds available. Payment will be processed upon Vehicle return, at the end of the rental contract.

Debit cards are not accepted.

Both the renter, as well as the additional drivers must hold a driver's license issued at least one year prior to the rental date.
To rent a car in Romania, all drivers have to submit to the rental office a valid driving license that corresponds to the car group of the requested vehicle. A valid driving license means both a national driving license with an expiry date greater than or equal to the estimated date of the vehicle handing over and the international driving license if they:

• hold a driving license issued in Europe and rent in a country from outside Europe
• or hold a driving license issued in a non-European country and rent a car outside of that country
• or hold a driving license that is not written in Latin characters such as Arabic, Greek, Russian, Hebrew, or Japanese.

If they do not comply with the above provisions on the international driving license, all drivers driving in Romania may be charged with driving without a valid license. Their driving license may be retained by the Road Police because it has not been accompanied by an international license and they may be prosecuted. They will no longer be able to drive their rented car and will have to make other arrangements for returning the car, which would result in additional costs. 

An International Driving Permit (IDP) serves only as a translation of a driver's existing license, and by itself is not acceptable for vehicle rental.

We offer you the possibility to take a complementary insurance which covers:

• bodily injuries and death of the passengers and/or driver;
• emergency medical expenses
• medical support 24/7.

Avis proposes the following type of personal insurance in Romania: Personal Accident Insurance (PAI). It reimburses the driver and the passengers for unintentional bodily injures they might suffer during the rental period and for emergency medical expenses, within the guarantee limits mentioned hereinafter. If you choose a PAI, you will benefit from coverage for the following risks:

•   death;
•   permanent disability;
•   permanent functional and aesthetic consequences of injuries, burns or frostbites;
•   temporary loss of work capabilities ¿ hospital periods/medical leave (out of hospital treatment).

PAI conditions
This type of personal additional insurance must be signed at the beginning of the rental period and must be included in the Car Rental Agreement. The enforcement of this type of insurance is subject to respecting the conditions for renting a car, especially territorial validity. The coverage for the Personal accidents¿ insurance will not cumulate with that of any other individual insurance or that of any life insurance that the driver or the passengers may already have. For other guarantees, you can recover the claim from other insurers that offer identical guarantees with those of PAI. For each insured person, the reimbursement in case of death or disability caused by the same accident cannot be cumulated. Reimbursement is subject to providing documents proving any expenses. Failure to comply with the rental conditions will lead to any optional insurance to become void. Personal Accident Insurance is provided by an authorized insurance company and is intermediated by Avis Romania.

Information not available at this time, please check at time of rental.

Information not available at this time, please check at time of rental.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

How old do I need to be to drive a rental vehicle?

To drive our vehicles you and all of your drivers need to be at least 21 years old and have held a full, valid driving licence for at least 1 year at the start of your rental. A higher minimum age limit may apply to certain vehicles.

I am under 25 do I need to pay a young driver surcharge?

If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you are picking the vehicle up from but you can expect it to be between 20 EUR and 24 EUR per day, for each driver. If you rent the vehicle for more than 10 days you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

Are there any maximum age restrictions?

No so long as you hold a full valid driving licence for at least 1 year. 

I am over 80 do I need to provide extra information or pay a senior driver surcharge?

No so long as you hold a full valid driving license for at least 1 year.

Should I bring the vehicle back with a full tank of fuel?
Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up usually a full tank as shown on the factory-installed fuel gauge. We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you don't return the vehicle with a full tank and you can't show us a receipt for fuel we will charge you.

Fuel Options

I plan to travel more than 120 kilometres, and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturer's stated fuel tank capacity for your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatever's left in the tank (even if it's virtually empty) so long as the engine still runs.
How do I calculate the cost of Fuel Up Front?
Depending on where you're renting, this cost could be up to 0.05 EUR per litre lower than the average fuel price at the start of your rental period as stated on this EU fuel index: However, you don't get a refund for any fuel you don't use.
Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.
I plan to travel less than 120 kilometres, do I still need to fill up?
Yes, often the fuel gauges stills look full so we ask you to fill up the tank near to the return location and show us a copy of the receipt. If you don't have time to fill up the tank, or can't show us a receipt, we will apply EZ Fuel to cover our costs of refuelling the vehicle for you.
How much is EZ Fuel?
Depending on where you¿re renting, you pay of fixed fee of between 14 EUR and 18 EUR.

What are my options if I don't return the vehicle full and haven't bought Fuel up Front?
Pay on Return will apply if you have driven more than 120 kilometres and:

• Don't buy Fuel Up Front
• Don't return the vehicle with a full tank

How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturer's stated fuel tank capacity.We charge between 1,5 and three times the average fuel price at the end of the rental period for Netherlands ¿ as stated on this EU fuel price index: http://ec.europa.eu/energy/observatory/oil/bulletin_en.htm The price per liter will be stated on your rental agreement. This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customer's rental.

Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.
How much is the One-Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between 18 EUR and 22 EUR. If you want to pick up the vehicle in one country and drop it off in another country, ask our reservation team for the price.
How do I get a One-Way rental?
You can request a one-way rental when you book or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.
How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.

The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.

Customers with disabilities

I have a disability, do you offer adapted vehicles?
No, regrettably, we do not currently offer specially adapted vehicles at this time.
I have a disability, do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.

Popular optional extras to rent

I have small children, do you offer child seats?
Yes, we offer baby seats, infant seats and boosters seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos. A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos.
In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.
Please note: In the Netherlands, all children must normally use a child car seat until they are 135cm tall. Find out more: www.anwb.nl.

How much are your child seats?
The fee for renting a seat will depend on where you are renting but you can expect it to cost between 30 Euro and 78 Euro per rental.
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 100 Euro and 300 Euro on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
I'm not familiar with the area can I rent a GPS (satellite navigation system)?
Yes, the fee for renting a GPS will depend on where you are renting but you can expect it to cost between 16 Euro and 20 Euro a day. If you rent the vehicle for more than 12 days, you will only be charged for a maximum of 12 days and get to use the GPS for the duration of your rental, up to 30 days.
If the GPS is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 100 Euro and 300 Euroon top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. If you plan to travel outside the Netherlands, you should check to see whether you can use our GPS as it will give you speed information.
Do you offer an audio tour guide service on your GPS?
No, unfortunately we do not offer an audio tour guide service at this time.

I want to be able to access the internet anywhere I go, do you offer a solution?
Yes, we offer Mobile Wi-Fi devices. We provide this service on behalf of a third party so you will need to read and agree to separate terms and conditions with them. We will give you these terms and conditions at the rental location.
Please note: In many countries, including the Netherlands, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you are driving in.
How much does Mobile Wi-Fi cost?
The fee for hiring mobile Wi-Fi is 10.00 Euro a day.
If the mobile Wi-Fi device is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost 123 Euro on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
If the sim card or any mobile Wi-Fi accessories are damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost from 5 EUR to 15 EUR by equipment on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
I'm intending to drive along toll roads do you offer a device to make this quicker and easier for me?
No, unfortunately we do not offer any electronic toll charging devices at this time.

Winter equipment to rent

I'm concerned about the road conditions, do you offer all-weather tyres?
We can supply all-weather tyres for a fee. This will depend on where you are renting but you can expect it to be between 25 Euro and 30 Euro a day. If you rent the vehicle for more than 13 days, you will only be charged for a maximum of 13 days and get to use the all-weather tyres for the duration of your rental, up to 30 days.
Please give us at least 72 hours notice if your rental does not automatically include all-weather tyres and you want to hire them.

I am going skiing, do you offer snow chains?
Yes, from some rental stations you can rent snow chains in case you want to drive to a country or region where this is required. The fee for snow chains depends on where you are renting but you can expect it to be between 30 Euro and 36 Euro per rental.
If any snow chain is damaged, lost or stolen, you will have to pay for a replacement pair. This is likely to cost between 50 Euro and 200 Euro on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
We can not fit snow chains for you, and we can not arrange for them to be fitted. Not sure if you need snow chains? Please ask a member of our team.

I have brought my own skis with me, do you rent ski racks?
Yes, some rental locations offer ski racks and ski boxes. You can expect to pay between 12 Euro and 30 Euro a day to rent a Ski Rack or Ski Box from us.
Ski racks can't be fitted to all our vehicles, so you may need to upgrade if you need one. This may increase the price of the vehicle and any excess you have to pay.
Please give us at least 72 hours notice if you want to hire a ski rack. 
I've left my hands-free kit behind, do you rent them?
No, unfortunately we do not offer hands-free kits at this time.
I'm moving items, do you rent blankets?
No, unfortunately we do not offer blankets at this time.
I'm moving items, do you rent trolleys?
No, unfortunately we do not offer trolleys at this time.

Optional extras available to buy

I've left my USB charger behind, do you sell them?
Yes, you can buy a USB Charger for 10 Euro, but they are only available from selected rental locations.
I've left my mobile charger behind, do you sell them?
Yes, you can buy a Mobile Charger for 10 Euro with universal wall plug dual USB port and retractable iPhone 4 adaptor, but they are only available from selected rental locations.
I want to charge my device in the car, do you sell car chargers?
Yes, you can buy a Universal Car Charger for 10 Euro, but they are only available from selected rental locations.
I've left my iPhone 5 cable behind, do you sell them?
Yes, you can buy an iPhone 5 cable for 10 Euro, but they are only available from selected rental locations.

What countries am I allowed to take the vehicle to?

The vehicle can be taken cross border, free of charge, only with a written permission issued by Avis, to the following countries: Belgium, France, Germany, Italy, Andorra, Denmark, Finland, Ireland, Luxembourg, Norway, Portugal, Austria, Spain (with the exception of Cuetta), The United Kingdom, Sweden or Switzerland.
Please note this is cross border only, the vehicle must return to the Netherlands.
The vehicle is equipped in accordance to the Dutch law, when taking the vehicle outside the Netherlands, the renter is must ensure that the vehicle meets the legal requirements of the concerning country.

Can I buy a product to allow me to drive in other countries?
No, regrettably we do not offer any products which enable you to drive in other countries.

Specific information for this location is not available at this time.

Premium category cars (group G), 4x4 cars/SUV (groups H, O and P), cargo vans (group N) and 8/9 minivans (group L), cannot be driven outside Romanian borders. All the other cars may only travel in the following European countries: Austria, Belgium, Bulgaria, Croatia*, the Czech Republic, France*, Germany, Greece*, Hungary, Italy*, Luxemburg, the Netherlands, Poland, Slovakia, Slovenia.
*Only the continental part of the country. It is forbidden to take the car to the islands.
If you are granted permission to leave Romanian territory, you will have to pay a border crossing surcharge of EUR 50 -150.
The vehicles are allowed to cross borders only with a prior written approval of the Avis rental office or of the Reservations Department.
Outside the countries mentioned above, any personal insurance and any optional protection services which might have been included in the rental become void and you shall be held liable for any damage caused to the car, within the car market value, plus any expenses and costs incurred with car towing and transport. At the same time, the titleholder of the Agreement shall also pay for any damage caused to a third party. The driver of the car is not considered a third party.

You can pay for the cost of the rental using a voucher issued by an intermediary (tourist agency, broker) or a voucher issued at the time of the booking, if you opted for online payment or advance payment for the estimated cost of the rental. Voucher payments whose value is expressed in convertible currencies will be calculated based on the currency exchange rate valid at the time of the rental. If you choose to pay in another currency than the one used by Avis,  we will make the calculation based on the currency exchange rate applicable at the time of the payment. Also, when picking up the car, you must provide a credit card so that Avis can block the amount for the estimated cost of the rental and that of the optional insurance (accident or theft), as well as the equivalent of a full tank of fuel.