Visa debit cards and MasterCard debit cards are accepted.
Any prepaid cards, even if they carry the Visa or MasterCard logo are not accepted at check-out. 
May only be used at check-in.

Do I need to bring my driving licence with me?
Yes.  All drivers must bring all parts of their valid driving licence with them.  They must bring both their driving licence and either an international driving licence or an official English translation, by a notary, of their driving licence for any of the following situations:

• The driving licence was issued in a non-European country
• The driving licence was issued in a non-Roman alphabet like Arabic, Greek, Russian, Hebrew or Japanese.

Is there a minimum length I must have held my licence for?
Yes.  All drivers must have held their licences for at least 1 year.  If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as one of the following:

• Previous driving licences
• A letter from their driving licence authority stating that they have held it for this minimum period.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

After Hours Information:
If the renter wants to pick-up a car during out of office hours, he must request this at the time of reservation. The charge for out of hours service is EUR 23 excluding VAT.

Prestige Fleet
If the renter wants to pick-up a car during out of office hours, he must request this at the time of reservation. The charge for out of hours service is EUR 30 excluding VAT.

Should I bring the vehicle back with a full tank of fuel?
Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up usually a full tank as shown on the factory-installed fuel gauge. We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you don't return the vehicle with a full tank and you can't show us a receipt for fuel we will charge you.

Fuel Options

I plan to travel more than 120 kilometres, and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturer's stated fuel tank capacity for your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatever's left in the tank (even if it's virtually empty) so long as the engine still runs.
How do I calculate the cost of Fuel Up Front?
Depending on where you're renting, this cost could be up to 0.05 EUR per litre lower than the average fuel price at the start of your rental period as stated on this EU fuel index: However, you don't get a refund for any fuel you don't use.
Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.
I plan to travel less than 120 kilometres, do I still need to fill up?
Yes, often the fuel gauges stills look full so we ask you to fill up the tank near to the return location and show us a copy of the receipt. If you don't have time to fill up the tank, or can't show us a receipt, we will apply EZ Fuel to cover our costs of refuelling the vehicle for you.
How much is EZ Fuel?
Depending on where you¿re renting, you pay of fixed fee of between 14 EUR and 18 EUR.

What are my options if I don't return the vehicle full and haven't bought Fuel up Front?
Pay on Return will apply if you have driven more than 120 kilometres and:

• Don't buy Fuel Up Front
• Don't return the vehicle with a full tank

How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturer's stated fuel tank capacity.We charge between 1,5 and three times the average fuel price at the end of the rental period for Netherlands ¿ as stated on this EU fuel price index: http://ec.europa.eu/energy/observatory/oil/bulletin_en.htm The price per liter will be stated on your rental agreement. This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customer's rental.

At this location the minimum age is 21 for all car groups, except for the following: minimum age is 25 for car groups L and P.  A Young Driver fee will apply to drivers between the ages of 21 and 24.  The Young Driver fee of 10.00 EUR per day per driver, with a maximum 10 day fee of 100.00 EUR per rental per driver. There is no upper age limit as long as there is a valid driving license.
For Avis Prestige renter and driver must be 21 years old for car group A, B and C and 25 years old for all other car groups.

The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.

Customers with disabilities

I have a disability, do you offer adapted vehicles?
No, regrettably, we do not currently offer specially adapted vehicles at this time.
I have a disability, do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.

Popular optional extras to rent

I have small children, do you offer child seats?
Yes, we offer baby seats, infant seats and boosters seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos. A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos.
In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.
Please note: In the Netherlands, all children must normally use a child car seat until they are 135cm tall. Find out more: www.anwb.nl.

How much are your child seats?
The fee for renting a seat will depend on where you are renting but you can expect it to cost between 30 Euro and 78 Euro per rental.
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 100 Euro and 300 Euro on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
I'm not familiar with the area can I rent a GPS (satellite navigation system)?
Yes, the fee for renting a GPS will depend on where you are renting but you can expect it to cost between 16 Euro and 20 Euro a day. If you rent the vehicle for more than 12 days, you will only be charged for a maximum of 12 days and get to use the GPS for the duration of your rental, up to 30 days.
If the GPS is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 100 Euro and 300 Euroon top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. If you plan to travel outside the Netherlands, you should check to see whether you can use our GPS as it will give you speed information.
Do you offer an audio tour guide service on your GPS?
No, unfortunately we do not offer an audio tour guide service at this time.

I want to be able to access the internet anywhere I go, do you offer a solution?
Yes, we offer Mobile Wi-Fi devices. We provide this service on behalf of a third party so you will need to read and agree to separate terms and conditions with them. We will give you these terms and conditions at the rental location.
Please note: In many countries, including the Netherlands, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you are driving in.
How much does Mobile Wi-Fi cost?
The fee for hiring mobile Wi-Fi is 10.00 Euro a day.
If the mobile Wi-Fi device is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost 123 Euro on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
If the sim card or any mobile Wi-Fi accessories are damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost from 5 EUR to 15 EUR by equipment on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
I'm intending to drive along toll roads do you offer a device to make this quicker and easier for me?
No, unfortunately we do not offer any electronic toll charging devices at this time.

Winter equipment to rent

I'm concerned about the road conditions, do you offer all-weather tyres?
We can supply all-weather tyres for a fee. This will depend on where you are renting but you can expect it to be between 25 Euro and 30 Euro a day. If you rent the vehicle for more than 13 days, you will only be charged for a maximum of 13 days and get to use the all-weather tyres for the duration of your rental, up to 30 days.
Please give us at least 72 hours notice if your rental does not automatically include all-weather tyres and you want to hire them.

I am going skiing, do you offer snow chains?
Yes, from some rental stations you can rent snow chains in case you want to drive to a country or region where this is required. The fee for snow chains depends on where you are renting but you can expect it to be between 30 Euro and 36 Euro per rental.
If any snow chain is damaged, lost or stolen, you will have to pay for a replacement pair. This is likely to cost between 50 Euro and 200 Euro on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
We can not fit snow chains for you, and we can not arrange for them to be fitted. Not sure if you need snow chains? Please ask a member of our team.

I have brought my own skis with me, do you rent ski racks?
Yes, some rental locations offer ski racks and ski boxes. You can expect to pay between 12 Euro and 30 Euro a day to rent a Ski Rack or Ski Box from us.
Ski racks can't be fitted to all our vehicles, so you may need to upgrade if you need one. This may increase the price of the vehicle and any excess you have to pay.
Please give us at least 72 hours notice if you want to hire a ski rack. 
I've left my hands-free kit behind, do you rent them?
No, unfortunately we do not offer hands-free kits at this time.
I'm moving items, do you rent blankets?
No, unfortunately we do not offer blankets at this time.
I'm moving items, do you rent trolleys?
No, unfortunately we do not offer trolleys at this time.

Optional extras available to buy

I've left my USB charger behind, do you sell them?
Yes, you can buy a USB Charger for 10 Euro, but they are only available from selected rental locations.
I've left my mobile charger behind, do you sell them?
Yes, you can buy a Mobile Charger for 10 Euro with universal wall plug dual USB port and retractable iPhone 4 adaptor, but they are only available from selected rental locations.
I want to charge my device in the car, do you sell car chargers?
Yes, you can buy a Universal Car Charger for 10 Euro, but they are only available from selected rental locations.
I've left my iPhone 5 cable behind, do you sell them?
Yes, you can buy an iPhone 5 cable for 10 Euro, but they are only available from selected rental locations.

What countries am I allowed to take the vehicle to?

The vehicle can be taken cross border, free of charge, only with a written permission issued by Avis, to the following countries: Belgium, France, Germany, Italy, Andorra, Denmark, Finland, Ireland, Luxembourg, Norway, Portugal, Austria, Spain (with the exception of Cuetta), The United Kingdom, Sweden or Switzerland.
Please note this is cross border only, the vehicle must return to the Netherlands.
The vehicle is equipped in accordance to the Dutch law, when taking the vehicle outside the Netherlands, the renter is must ensure that the vehicle meets the legal requirements of the concerning country.

Can I buy a product to allow me to drive in other countries?
No, regrettably we do not offer any products which enable you to drive in other countries.

A payment card (Visa, Euro/Master Card, Amex, Diners or Avis issued charge card) is required for all rentals. However, the renter doesn't need his or her credit card in order to make a booking online. We only request to know what type of credit card the renter is going to use at the actual time of rental.

Renter must use a payment card (credit or debit) at the time of rental in his or her own name.

The following cards are accepted forms of payment:

•  Visa (Credit and Debit cards).
•  MasterCard (Credit and Debit cards).
•  American Express
•  Discover
•  Diners
•  Avis issued charge cards

We don't accept Maestro, Electron, any pre-paid cards even if they carry the Visa or Mastercard logo- or any other cards not listed above.

CREDIT or DEBIT CARD HOLD: The estimated amount of the rental plus up to 500 EUR will be authorized against the renter's credit/debit card at the time of rental. In case the Super Cover is purchased or included, the authorization will be the estimated amount of the rental plus up to 150 EUR. This amount will no longer be available for your immediate use and may take up to 14 days, depending on your bank, to become available. We will not be responsible for any returned check(s) or insufficient fund charges or bank fees related to this process.

Avis Prestige Fleet

A payment card is required for all rentals as a guarantee. For car group H two payment cards must be submitted, one of which must be a credit one. Cash is not allowed.

Please read full Booking Conditions regarding online payment

Avis Prestige Fleet

A payment card is required for all rentals as a guarantee. For car groups D, E, F, G, H, N & O two payment cards must be submitted, one of which must be a credit one. Cash is not allowed

Cross border rental is possible under the following conditions:

•  Booking must be made at the Contact Center of Avis Greece (tel: +30 210 6879800, e-mail: contact@avis.gr).
•  Cross Border is only allowed in the following countries:
•  Albania, Andorra, Cyprus, Netherlands, Poland, Switzerland, Austria, Czech Republic, Hungary, Luxembourg, Portugal, Denmark, Iceland, Malta, Romania, Turkey, Moldavia, Finland, Ireland, Montenegro, Slovakia, Bosnia and Herzegovina, France, Israel , Morocco, Slovenia, Bulgaria, FYROM, Italy, Northern Ireland, Spain.
•  Booking must be on request only for categories A, B, C, D, E, F, G, J, K, L, M & N. Not allowed for services: Avis Van Rental, Avis Prestige, Avis Flex.
•  There must be a written approval by Avis Greece at the start of the rental (not just by the booking process).
•  Payment is via Avis central account and/or credit card. The credit card is always required to guarantee the rental of a car, based on Avis General Rental Terms.
•  There will be additional costs for issuing the Green Card, for which you can get informed when making the booking. If the rental is over 1 month, additional Green Card(s) must be issued at extra cost. This cost is charged to the customer.
•  The renter is obliged to return the car to Greece.
•  The driver must have the new type of driving license (in Latin characters).

The price for cross border rental from Greece to abroad includes:

• 300 km free per day
• Third Party Cover
• Collision Damage Cover with excess amount - according to each car group
• Vehicle Theft Cover with excess amount - according to each car group
• Airport Surcharge
• City Tax, VAT

Cost per extra km (excl. Vat):

A 0,10 Euro
B 0,10 Euro
C 0,10 Euro
D 0,12 Euro
E 0,14 Euro
F 0,12 Euro
G 0,14 Euro
J 0,24 Euro
K 0,14 Euro
L 0,24 Euro
M 0,20 Euro
N 0,10 Euro

• Note: The customer should be aware that if Avis car is damaged while staying in another country, Avis is not responsible for replacing the car with another.
• Avis is not responsible for customer’s transportation back to Greece (cost and arrangements) in case of any problem.
• Avis has to approve in writing for carriage by ship.

Avis Prestige Fleet

Cross border rentals are forbidden for all car groups.

1) Third Party Cover
Also known as: Motor Liability Insurance, Legal Liability Insurance

What's covered?
Covers third parties in case of death or body injuries, including passengers (except the driver of the Avis vehicle), when using the Avis vehicle up to Euro 1.300.000 and material damages to third parties up to Euro 1.300.000.

What's not covered?
Theft or attempted theft of the vehicle.
Theft of personal belongings from the vehicle.
Death or injury to the driver.
Damage to the rental vehicle.

What's the cost?
Included

Also known as: LDW in Australia-NZ-USA, Vehicle Damage Waiver, CDW

What's covered?
If the rental car is damaged by a car accident or fire, the renter will be covered for the cost of the repairs of the Avis vehicle. However, the renter has to pay an excess up to EUR 900 for car groups A, B, N, I, EUR 1100 for car groups C, D, E, F, G, H, EUR 1.350 for car groups J, K, M, O, and EUR 2.000 for car groups L & P towards the repair costs, storage charges and loss of use, regardless of whether he or her was at fault or not. However, if we can recover these costs from a responsible third party, we will reimburse the renter.

What's not covered?
Damage caused by incorrect fuel.
Damage caused as a result of a breach of the rental agreement’s terms and conditions.
Damage caused as a result of fire, acts of God and terrorist attacks.
Damage caused to the underneath and the top of the car, the antenna, the mirrors and the tires or while Avis car was on board ship.

What's the cost?
If not included in the rate
EUR 12,5 per day for car groups A, B, N, I
EUR 16 per day for car groups C, D, E, F, G, J, K, M, O, H
EUR 22,5 per day for car groups L, P

(Prices do not include VAT)

Avis Prestige Fleet

What's covered?
If the rental car is damaged by a car accident or fire, the renter will be covered for the cost of the repairs of the Avis vehicle. However, the renter has to pay up to a maximum of EUR 900 for car group A , EUR 1.100 for car group B, C, D, O , EUR 2.000 for car groups F, G, K, N, EUR 4.000 for car group H towards the repair costs, storage charges and loss of use, regardless of whether the renter was at fault or not. However, if Avis can recover these costs from a responsible third party, will reimburse the renter.

What's not covered?
Damage caused intentionally or by negligence.
Damage caused by incorrect fuel.
Damage caused as a result of a breach of the rental agreement’s terms and conditions.
Damage caused as a result of fire, acts of God and terrorist attacks.
Damage caused to the underneath and the top of the car, the antenna, the mirrors and the tires or while Avis car was on board ship.

What's the cost?
Included

(Prices do not include VAT)

3) Vehicle Theft Cover
Also known as: Theft Protection

What's covered?
It covers the cost of replacing the rental car (or parts of it) if it gets stolen. The renter may have to pay an excess, which varies by country, so he or her is asked to check the Terms & Conditions of the selected country at the time of booking. In Greece the renter will have to pay an excess up to EUR 900 for car groups A, B, I & N, EUR 1100 for car groups C, D, E, F, G, H EUR 1.350 for car groups J, K, M, O and EUR 2.000 for car group L, P.

What's not covered?
Negligence regarding loading of a vehicle (e.g. car unsupervised) or keys safe keeping (e.g. left in ignition).

What's the cost?
If not included in the rateEUR 4,5 per day for car groups A, B, N, IEUR 7 per day for car groups C, D, E, F, G, J, K, M, O, HEUR 12 per day for car groups L, P

(Prices do not include VAT)

Note: In case of an accident or theft, the renter will still have to pay the excess amounts of CDW, Super CDW and TP, even if he was not at fault. If and when Avis recovers the cost of the damage/theft from the insurance company, then Avis will compensate the customer.

Avis Prestige Fleet

What's covered?
This covers the cost of replacing the rental car (or parts of it) if it gets stolen. The renter will, however have to pay up to a maximum of EUR 00 for car group A , EUR 1.100 for car group B, C, D, O, EUR 2.000 for car groups F, G, K, N, EUR 4.000 for car groups Η towards the repair costs, storage charges and loss of use, regardless of whether the renter was at fault or not. However, if Avis can recover these costs from a responsible third party, will reimburse the renter.

What's not covered?
Negligence regarding loading of a vehicle (e.g. car unsupervised) or keys safe keeping (e.g. left in ignition).

What's the cost?
Included

(Prices do not include VAT)

Note: In case of an accident or theft, the renter will still have to pay the excess amounts of CDW, Super CDW and TP, even if he was not at fault. If and when Avis recovers the cost of the damage/theft from the insurance company, then Avis will compensate the customer.



4) Super Cover
What’s covered?
Completely eliminates the excess amounts of Collision Damage Cover (CDW) and Vehicle Theft Cover (TP) for all car groups. Mandatory condition is that the renter completes and signs the Avis Accident Report before the end of the rental. If another vehicle is involved in the accident with the Avis car, it is mandatory that the renter calls the road assistance company, indicated by Avis, for the recording of the accident and the photographing of the vehicles. It also covers glass damages and damage underneath the vehicle.

What's not covered?
Damage caused intentionally or by negligence.
Damage caused by incorrect fuel.
Damage caused as a result of a breach of the rental agreement’s terms and conditions.
Damage caused as a result of acts of God and terrorist attacks.
Damage caused while Avis car was on board ship.

What's the cost?EUR 15 per day for car groups A, B, N, IEUR 20 per day for car groups C, D, E, F, G, HEUR 23 per day for car groups J, K, M, OEUR 35 per day for car groups L, P

(Prices do not include VAT)

The maximum charge of Super Cover is 14 days, per rental agreement (as long as the rental agreement is not more than 31+ days).

Avis Prestige Fleet

What's covered?
Completely eliminates the excess amounts of Collision Damage Cover (CDW) and Vehicle Theft Cover (TP) for all car groups. Mandatory condition is that the renter completes and signs the Avis Accident Report before the end of the rental. If another vehicle is involved in the accident with the Avis car, it is mandatory that the renter calls the road assistance company, indicated by Avis, for the recording of th