What payment cards do you accept?We accept:
• American Express (excluding American Express Traveller’s Cheque cards)
• Diners cards
• Discover cards
• Visa credit cards
• Visa debit cards
• Mastercard credit cards
• Mastercard debit cards
We don’t accept Visa Electron, Maestro cards, Cirrus cards, JCB cards, any pre-paid cards – even if they carry the Visa or MasterCard logo – or any other cards not listed above.

We do not accept Digital Payment Cards.

Can I pay by cash?
No, regrettably, we are not able to accept cash.
In Northern Ireland, credit cards must have available credit, and debit/cheque cards must have available funds to cover the estimated amount of rental charges plus up to GBP 1500 for any incidental charges. Upon collection of the vehicle Avis will require you to leave a pre-authorised deposit of up to GBP 1500 on a credit or debit card to cover collision damage excess, theft, fines, penalties and fuel/electricity charges (as applicable). Avis shall be entitled to withhold all or part of the deposit should we incur any expense as a result of your actions either whilst you were in control of the vehicle, or for any other reasonable administrative costs relating to your rental. If Avis zero excess cover is purchased, pre-authorisation will only be in the amount of the rental, fuel/electricity charges (as applicable) plus GBP 250. 

Can I get a refund when I have prepaid?

When you pre-pay in advance, there will be no refund of the prepaid amount if the car rental is less than the prepaid voucher (e.g. for unused days, where you decide to return the car early).

If you return any optional products early and, as a result, your rental no longer meets the requirements for a special offer, you will lose the benefit of that special offer. This may result in a higher overall charge for such products.

What happens if I am late in making payment?
If you are late in paying us, interest will be calculated at 4% per year above the base lending rate of National Westminster Bank PLC from time to time.

Visa and MasterCard debit cards are accepted. We do not accept any pre-paid card even if they carry the Visa or MasterCard logo.

Do I need to bring my driving license with me?Yes. All drivers must bring all parts of their valid driving licence with them. They must bring both their driving licence and either an international driving licence or an official English translation, by a notary, of their driving licence if:

• a driving licence was issued in Europe and you are renting in a country outside Europe,
• a driving licence was issued in a non-European country, and you are renting outside that country. Except for customers from the following countries who can rent with their national drivers licence and passport: Argentina, Australia, Bolivia, Brazil, Canada, Colombia, Israel, Mexico, New Zealand, South Africa and United States, or
• a driving licence was issued in a non-roman alphabet like Arabic, Greek, Russian, Hebrew or Japanese.

We do not accept digital driving licenses.

What other documentation do I need to supply?
If you hold a UK driving licence and are renting a car or van, you must bring a DVLA licence code with you when collecting your vehicle. Codes can be requested from https://www.gov.uk/view-driving-licence (you will be asked to submit your driving licence number, National Insurance number and home postcode), or by calling the DVLA on 0300 083 0013 (Monday to Friday 8am - 7pm, Saturday 8am - 2pm). The code (which will be valid for a maximum period of 21 days from the point it is generated) must be presented to the store and still be valid when picking up any vehicle from us.

Is there a minimum length I must have held my license for?
Yes. All drivers must have held their licences for at least 1 year. If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:

• Previous driving licences
• Or a letter from their driving licence authority stating that they have held it for this minimum period.

I have unspent convictions on my licence, can I drive?

If any driver has any unspent driving convictions for

• careless, reckless or dangerous driving
• driving or attempting to drive whilst under the influence of drink or drugs
• using a vehicle uninsured against third party risks
• theft or unauthorized taking of a vehicle
• license offences
• accident offences
• failure to provide information offences
• racing offences
• been disqualified or

if they have two or more unspent convictions for offences not listed above unfortunately, they will not be able to drive our vehicles.

Information not available at this time, please check at time of rental.

Information not available at this time, please check at time of rental.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

Late Return Fee: 10.00 UKL

 How old do I need to be to rent a vehicle?
To drive our vehicles, you - and all of your drivers - need to be at least 23 years old and have held a full, valid driving licence for at least 1 year at the start of your rental for cars and 2 years for vans. In Northern Ireland, you must hold a full, valid licence for at least 3 years. A higher minimum age limit may apply to certain vehicles. In Northern Ireland, the people carrier and premium / executive cars have a minimum age of 30.
How do I know if there are minimum age restrictions on my rental?
When you book, you'll be told if there are any minimum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email - or call the reservations team.

 I'm under 25, do I need to pay a young driver surcharge?

If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will be £40.00 per day.

If you rent the vehicle for more than 10 days, you will be charged for a maximum of 10 days and get cover for the duration of your rental, up to 28 days.

Are there any maximum age restrictions?

Some of our locations have a maximum age restriction on their insurance policy. Anyone over the age of 75 you will need to contact us to make your booking. The maximum age limit in Jersey is 80 years old. In the Shetlands and Isle of Man the maximum age is 78.

I'm over 75, do I need to provide extra information or pay a senior driver surcharge?

If you or any of your drivers are over 75 on the day you return the vehicle, you will need to advise us prior to pickup up your vehicle. At some locations, we will seek approval to rent from our insurer.

In Northern Ireland, for any customers that are aged 75 years and over, we would require the following:

• Confirmation that you drive on a regular basis;
• Provision of a letter from your insurance company to confirm that you have an up-to-date insurance policy, and have not had any accidents in the past 5 years;
• Provision of a letter from your doctor confirming that you are in good health and fit to drive; and
• A driving assessment carried out in terms of your Avis rental agreement by a member of our staff sitting with you in the vehicle.

Can I have a vehicle delivered to me?

Avis does not offer a delivery and collection service.

Electric Vehicles

How much battery charge should I return an electric vehicle with?
You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at time of pick up.

What am I charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at time of pick up?

We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. The amounts charged are set below:

• The payment card that was used to make your booking. For some vehicles, two payment cards in your name will be required. One of these must be a credit card, in addition to the payment card used to make your booking.
• Photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport or driving licence if it contains a photo, a national identity card or any other form of government issued identification.
  
  

The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
(The vehicle rental price* + UKL 300 (or if applicable, the equivalent amount in your local currency) MINUS (Any sum you have already paid when making a "Pay Now" booking)

* The "vehicle rental price" includes the vehicle rental cost and all optional extras you've requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any "Pay at Location" amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).

** If you buy our "Fuel Up Front" product, we will reduce the UKL 300 (or if applicable, the equivalent amount in your local currency) by the amount we charge you for the "Fuel Up Front" product

The UKL 300 (or if applicable, the equivalent amount in your local currency) is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period (or to the agreed return location);
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.

This is subject to Avis UAE driver qualification and will be charged at AED 20.00 per day, AED 105.00 per week up to a maximum of AED 150.00 per contract.

Minimum age is 21 years old for groups A-E. For all other car groups minimum age is 25 years. There is no maximum age limit.

As a standard, AVIS UAE has a full-to-full fuel policy. This means that customers are expected to return the car with a full tank of fuel. Service charges apply when a customer miss refueling the vehicle before return.

AVIS UAE offers customers the option of Advance Fuel Purchase. This is a convenient way to avoid the hassle of looking for a fuel station to top up and prevent any penalties during off-
hire. Simply opt for the Pre-Paid Fuel and return the vehicle with the fuel level of choice and avoid any impact on the final invoice. There is no refund on unused fuel.

A one-way drop-off fee is applicable when renting a vehicle in one emirate/city and dropping it off in another emirate/city within the UAE. Charges depend on the type of vehicle rented and the city limit.

• Between Emirates, depends on vehicle category Min AED 200/- & Max AED 300/-
• Vehicles cannot be driven and/or dropped off outside the United Arab Emirates without prior approval and consent of AVIS UAE.

This is subject to Avis UAE driver qualification and will be charged at AED 20.00 per day, AED 105.00 per week up to a maximum of AED 150.00 per contract.

Personal Effects Protection (PEP) - Not available

However customers may inquire at time of rental for a Premium Cover package that does include the loss of personal belongings if locked in luggage compartment of the Avis car (subject to value limits).

Details available at time of rental.

Customer may inquire for additional information of the benefits, conditions and acceptance at the time of rental.