Acceptance of the Loss Damage Waiver (LDW) reduces the renters and authorized additional drivers financial responsibility to between 250.00 CAD and 2500.00 CAD depending on car group confirmed, if the car is damaged or stolen while under rental contract. Using the vehicle in violation of any of the use restrictions listed on the rental agreement could void LDW and leave the renter fully responsible for any damage to the vehicle.

Partial Loss Damage Waiver (PDW) is available at certain rental locations to relieve the renter of the first $1,000 CAD of the loss of, or damage to, the Avis car.

All inquiries regarding PDW availability and cost should be referred to the rental location.

All Avis cars are not to be driven on unpaved roads (like gravel, dirt, etc.).

If LDW is not accepted, the customer is financially responsible for the full value of the car if:

• Accident damage
• Glass damage
• Vandalism
• Theft of the car
• Stolen items such as radio, battery, etc.

Global insurance coverages are always subject to change. Please verify at time of rental.

Avis accepts most major credit cards as credit identification at the time of rental.

Accepted credit card list: Avis Charge Card, American Express, AT&T Capital, Diner's Club, Diner's Club Int'l, Discover, JCB, MasterCard, and Visa.

Some locations may not accept each of the referenced cards.

At the time of rental, a hold of $750.00 CAD or estimated rental charges plus 20%, whichever is greater, is placed on the credit card.

Debit cards are not accepted at time of rental as credit identification, however, they can be used at time of return to pay for the rental. You must have a honored charge card to qualify for rental. .

At the time of rental, the driver must present a valid drivers license in the drivers name.  All customers must also present a second form of ID. Please refer to the Additional Information topic for details.
Canada licenses required by issuing province to rent a vehicle are:  Manitoba requires Class 5 Full (F), New Brunswick requires Class 7 (level 2 only) and Class 5, Ontario requires Class G & G2 and all other provinces require Class 5.

Customers presenting a drivers license in a non-Roman alphabet must also present an International Driving Permit (IDP) in addition to their valid drivers license.

Personal Accident Insurance (PAI) and PAI-Plus are optional coverages the customer may purchase at the time of rental.

Personal Accident Insurance provides accidental death and medical expense benefits to the renter and all passengers in the Avis car.

Personal Accident Insurance Plus offers an Accidental Death and Dismemberment benefit.

PAI Plus offers an Accidental Death and Dismemberment Benefit of CAD 100,000 per accident for the renter and all passengers in the Avis vehicle.

Coverage for paralysis is CAD 100,000 for the renter and CAD 10,000 for each passenger.

PAI Plus also includes coverage for:

• Emergency transportation
• Emergency accomodations
• Road Hazard Service
• Towing
• Legal Defense
• Lost keys/remote
• Funeral Expenses

PAI Plus benefits described are payable in addition to any other insurance benefits.

There are limitations for this coverage.  For complete details & restrictions, the customer may inquire at the time of rental.

GST applies on PAI Plus in all provinces.

Information not available at this time, please check at time of rental.

Information not available at this time, please check at time of rental.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

Winter Tires are mandatory on certain roads or the renter/driver may be ticketed by RCMP.

QUEBEC -
It is mandatory that all vehicles registered in the province of Quebec be equipped with winter tires during the winter months of December through March. All rentals will be charged a daily Tire Management Fee up to 4.50 CAD per day for year-round tire maintenance.  The fee is subject to concession recovery fees, GST and QST.

ALL OTHER PROVINCES -
Winter tire equipped vehicles maybe available in the winter season for reservations at some locations. An additional fee up to 20.00 CAD per day will apply.  Fees vary by location and car group.

For vehicle Groups: F (Intermediate), G (Premium), H (Luxury), K (Convertible), P (Full Size Pickup), W (Standard), L (Full Size SUV), Z (Premium SUV) and all Group X (Specialty Vehicles).

At locations in Canada, you may be asked to provide an additional form of identification as a condition to rent a vehicle. Acceptable forms of additional identification are: 

• Military ID
• Certificate of Indian Status
• Canadian passport
• Canadian Permanent Resident Card
• Foreign passport that meets the requirements
• Nexus or Fast/Express card
• Non-driver's license issued by a province or territory
• ID card issued by the federal government, provincial or territorial government
• Credit card (other than the one being used for payment of rental) in Customer's name

Rather than requiring customers to be 25 to rent, Avis at this location now rents to customers between the ages of 21-24.  An underage surcharge may apply and will automatically be applied to the reservation. Additionally, the following restrictions also will apply for renters between the ages of 21-24: Rentals of luxury cars, mini-vans, 12-passenger vans, specialty cars, and SUVs will not be permitted.

How old do I need to be to drive a rental vehicle?
To drive our vehicles, you and all of your drivers need to be at least 21 years old and have held a full, valid driving licence for at least 1 year at the start of your rental. A higher minimum age limit may apply to certain vehicles.

How do I know if there are minimum age restrictions on my rental?
The minimum age is 25 for the intermediate group E and the premium group G. the minimum age is 30 for the luxury group L.

I'm under 25; do I need to pay a young driver surcharge?
If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you're picking the vehicle up from but you can expect it to be between 20 Euro and 24 Euro per day, for each driver.
If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

Are there any maximum age restrictions?
No, so long as you hold a full, valid driving licence for at least 1 year.

I'm over 80, do I need to provide extra information or pay a senior driver surcharge?
No, so long as you hold a full, valid driving licence for at least 1 year.

Electric Vehicles

How much battery charge should I return an electric vehicle with?

You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at the time of pick-up.

What am i charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at the time of pick-up?

We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. the amounts charged are set out below:

Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.

How much is the One Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same countryor if you want to pick up the vehicle in one country and drop it off in another country, ask our reservation team for the price.

How do I get a One Way rental?
You can request a one-way rental when you book, or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.

How much will it cost if I did not request a One Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.

The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.

Customers with disabilities

I have a disability, do you offer adapted vehicles?
No, regrettably, we do not offer specially adapted vehicles at this time.

I have a disability, do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.

Popular optional extras to rent

I have small children, do you offer child seats?
Yes, we offer baby, infant, child and booster seats.  A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos.  An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos.  A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos.  A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos.

In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.

Please note: In Belgium all children must normally use a child car seat until they're 18 years old or 135cm tall. 

How much are your child seats?
The fee for renting a seat will depend on where you are renting.
 
If the seat is damaged, lost or stolen, you will have to pay for a replacement. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

I am not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, the fee for renting a GPS will depend on where you are renting, but you can expect it to cost between 16 Euro and 20 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get to use the GPS for the duration of your rental, up to 28 days.
 
If the GPS is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost between 100.00 Euro and 300 Euro on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
 
Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. If you plan to travel outside Belgium, you should check to see whether you can use our GPS as it will give you speed information.

Do you offer an audio tour guide service on your GPS?
No, unfortunately we do not offer an audio tour guide service at this time.

I am intending to drive along toll roads; do you offer a device to make this quicker and easier for me?
No, unfortunately we do not offer any electronic toll charging devices at this time.

Winter equipment to rent

I am concerned about the road conditions, do you offer all-weather tyres?
No, unfortunately we do not offer all weather tyres at this time.

I am going skiing, do you offer snow chains?
No, unfortunately we do not offer snow chains at this time.

I am have brought my own skis with me, do you rent ski racks?
No, unfortunately we do not offer ski racks at this time.

I have left my hands-free kit behind, do you rent them?
No, unfortunately we do not offer hands-free kits at this time.

I am moving items, do you rent blankets?
No, unfortunately we do not offer blankets at this time.

I am moving items, do you rent trolleys?
No, unfortunately we do not offer trolleys at this time.

Optional extras available to buy

I have left my USB charger behind, do you sell them?
Yes, you can buy a USB Charger for 10 Euro but they are only available from selected rental locations.

I have left my mobile charger behind, do you sell them?
Yes, you can buy a Universal Car Charger for 10 Euro, but they are only available from selected rental locations.

I have left my iPhone 5 cable behind, do you sell them?
Yes, you can buy an iPhone 5 cable for 20 Euro but they are only available from selected rental locations.

Opt-in
Avis Mobile Notifications is a standard rated subscription alert service providing time-sensitive mobile alerts and MMS to customers that include updates to the customer's current and upcoming rentals, and information about claims or inquiries relating to past rentals. By providing your phone number you agree to receive text messages, including text messages sent by an automatic telephone dialing system ("ATDS"), from us and our service partners regarding your rental. Messaging frequency varies based on customer journey. We will not use an ATDS to send you texts for marketing purposes unless we receive your prior express written consent. You are not required to provide consent in order to purchase any of our goods or services.

Opt-out
To Opt-Out of marketing text messages text "STOP" from your mobile device in response to a marketing text message. You can also manage your preferences to receive marketing text messages by updating your Avis profile at Avis.com. Simply select "No" from the SMS Notifications option in the communication preference section of your profile.

Help
To get help, text "HELP" in response to a text message or email custserv@avis.com or call 1-800-352-7900.

Carriers Supported (U.S. only)
AT&T, Sprint, T-Mobile®, Verizon Wireless, Virgin Mobile USA, U.S. Cellular®, Metro PCS, ACS Wireless, All West Wireless, Bluegrass, Boost USA, Cambridge Telecom, Cellcom, Cellular South, Centennial, Cincinnati Bell, Cricket Communications, Cellular One of East Central Illinois, Appalachian Wireless, Farmer's Mutual Telephone Company, General Communications, Golden State Cellular, PC Management, Inland Cellular, Illinois Valley Cellular, Nex-Tech Wireless, Nucla-Naturita, nTelos, Revol, Silver Star PCS (Gold Star), Snake River PCS, South Central, Syringa, Thumb Cellular, UBET Wireless, Unicel, United Wireless, and West Central Wireless. 
*T-Mobile is not liable for delayed or undelivered messages

Carriers Supported (Canada only)
Aliant Mobility, Bell Mobility, Eastlink, Fido, Mobilicity, MTS, NorthernTel Mobility, Public Mobile, Rogers Wireless, SaskTel Mobility, Telébec Mobilité, TELUS Mobility, Vidéotron, Virgin Mobile Canada, WIND Mobile

Complete Terms and Conditions & Privacy Policy:

Warranty 
Avis will not be liable for any delays in the receipt of any SMS messages connected with our SMS Gateway. Delivery of SMS messages is subject to effective transmission from your wireless service provider/network operator.

Privacy 
We will only use your information to provide you the services you request and as set forth in our privacy notice which can be found at www.avis.com/privacy.

Fee
Avis does not charge a fee for text messaging service. Standard messaging and data rates may apply, we are not responsible for any charges from a person's service provider that may result from us providing this service. Avis assumes no responsibility for charges incurred by signing up for this text messaging service. Any text messaging fees that you incur will be billed on your individual mobile provider bill.

Towing is not permitted. Vehicles cannot be used to tow or push anything.  A trailer hitch cannot be installed on the vehicles.

Vehicles at this location can be driven throughout the Canadian Provinces with no restrictions. Based on availability; One-way rentals may be allowed to some Canadian cities. Vehicles at this location can be driven throughout the continental US with no restrictions. Based on availability; One-way rentals may be allowed to some US cities.

Vehicles at this location are not allowed to travel into Alaska. One-way rentals are also not permitted.

Vehicles at this location are not allowed to travel into Mexico. One-way rentals are also not permitted.