Pay Now Terms & Conditions

Booking Conditions

• At time of pick-up, location specific rental qualification rules apply to your rental. You must also agree to the rental terms and conditions (Rental Agreement) unless you are an Avis Preferred member and have opted into the master rental agreement. You must comply with our Rental Requirements. The full name on the reservation must match the name of the person collecting the vehicle as validated on their drivers license and credit/debit card. If the names do not match, it may be deemed by Avis as a non-permissible change to your Pay Now reservation and Avis may be required to cancel and re-book at the current rates (including any reasonable and applicable cancellation fees).

Pay now and Pay at Location

• With Pay Now bookings, you pay for the rental period and optional extras when you book. Not all optional extras are capable of being pre-paid. Any optional extras that have been pre-booked but that cannot be pre-paid will be designated as Pay at Location and the conditions regarding Pay at Location may apply.
• Additional charges may apply at the end of the rental period and must be paid at the relevant location (e.g. fuel charges and extending your rental period, however, we cannot guarantee that your pre-paid daily car rate will apply).

• At the start of your rental, a hold will be placed on your credit/debit card for the total estimated rental charges plus an additional pre-authorization of up to $200 for all passenger and Signature Series vehicles and $400 for all commercial vehicles.  You must use an approved payment card that is in your name and has enough funds available.

  A pre-authorization holds an amount of money in your account.  

  • Once a pre-authorization has been held, you will not be able to use that money.
  • At the end of your rental, the final payment amount will be processed and if applicable, the unused portion will be released.  Depending on your bank, the money is usually released within 7-10 working days.  Avis will not be held responsible for any overdraft. 

Changing your booking - all booking types

• You may change your booking (whether a Pay Now or Pay at Location booking) any time before the day you are due to pick-up the vehicle by calling reservations or managing your booking online (if available).  We will send you a revised booking confirmation email confirming your new booking details and new amount to be paid to your email address provided.
• If you return the vehicle before the original return date (early return), you will not be refunded any portion of your payment. This does not detract from your rights as a consumer under applicable consumer protection legislation, including the Australian Consumer Law.

Cancellations - all booking types

• You may cancel your booking at any time before the day you are due to collect your vehicle by calling reservations or managing your booking online (if available).
• Depending on when you cancel, you will be charged a cancellation fee or no-show fee.
• You should retain your reservation confirmation number, as it is necessary for any modifications and cancellations. Modifications or Cancellations to your prepay reservation must be made on Avis.com.au or by calling reservations.
• If you need to cancel at least 24 hours prior to your scheduled pick-up time, you will be refunded the pre-paid amount less a cancellation fee of up to $82.50 AUD.
• If you need to cancel within 24 hours prior to the scheduled pick-up time, you will be refunded the pre-paid amount less a cancellation fee of up to $165.00 AUD.
• If the value of the reservation is less than the cancellation fee, you will not be charged any further amount and will not be entitled to any refund.
• If you fail to cancel your reservation prior to the pick-up time and do not collect the vehicle on the pick-up date, a no show fee of the entire prepaid amount will be forfeited.
• Amounts indicated above are inclusive of GST fees. Additional card fees may apply.

Payment Methods

• Avis generally accepted credit cards include Visa, MasterCard and American Express. However, some locations may not accept all card types. Card transaction fees may apply please refer to the card transaction fee terms and conditions for more information.
• Debit cards are not accepted at some Avis locations and are not a recommended form of prepayment.
• Debit cards or cash may be used at the end of the rental period for payment of additional charges.
• Coupons may be applied to Pay Now rentals. Vouchers or Avis rental certificates cannot be used in conjunction with a Pay Now reservation.
• Gift Cards (Avis or any other) are not allowed on Pay Now reservations.

Rates

• Your quoted rental rate is based on the exact parameters (locations, dates, etc.) of your particular rental. Any change to your confirmed reservation may result in a different rate being charged.
• Your total rental rate is calculated based on the information provided at time of reservation.
• Extensions or late returns may result in additional charges. These additional charges are set out in the standard terms and conditions of rental, which can be downloaded via the Avis website.

Rental Requirements

• You must bring your reservation number or booking confirmation email with you.  This will help the location find your details so you can get on your way as quickly as possible. Your total rental rate is calculated based on the information provided at time of reservation.
• We may refuse to allow any driver to drive the vehicle who: (i) does not hold a valid and current driving licence in the country of rental for the entire rental period, (ii) has not brought an international driving licence or official translation (if applicable), (iii) has not held their licence for the minimum period required by the rental location, (iv) has driving related convictions, or (v) who does not meet our identity, security, driving licence or credit checks.
• The rental location may refuse to rent the vehicle if you or the person making payment fails any of the checks and this leads us to believe that you, the person making any payment for the vehicle, the driver or any additional driver results in the rental being deemed high risk.

Privacy

The collection, use, disclosure and retention of your information, including your personal information, provided to us in connection with payment for our services and products, or participation in our programs, whether directly by you or on your behalf through a payment service, is subject our Privacy Notice located on our website or in the terms and conditions of the Rental Agreement and the Privacy Act 1988.

Excess Options

Excess Reduction (ER) or Zero Excess (ZE), available at participating locations, are optional coverages that further reduce the standard excess.

Please click here for further information.

Avis generally accepted credit and debit cards include; Visa, MasterCard, American Express, Diners Club and an Avis Charge Card. However, some locations may not accept all card types.

At commencement of rental, Avis does not accept a prepaid or reloadable stored value card, a travel money card or an EFTPOS card. Avis also does not accept cards presented on phones/watches and doesn't allow contactless payment methods such as pay-wave. A physical credit or debit card must be presented at the start of rental. At the end of the rental, some Avis locations will accept a prepaid or reloadable stored value card as a final form of payment.

Please Note: Rentals paid for by a valid credit/debit card will be subject to a card transaction fee of 1.29% (including GST) at time of pick-up.

Pay Now: If the names on the credit card do not match the credit card used at Reservation, it may be deemed as a non-permissible change to your Pay Now reservation. You may be required to cancel and re-book at the current rates (including any reasonable and applicable cancellation fees).

Avis Australia may require a customer renting a vehicle to complete a Rental Qualification Form and provide additional identification as it deems necessary or appropriate or in accordance with applicable law. Please see Rental Qualification Policy.

See Credit Card Policy above.

Please refer to the Rental Terms & Conditions

All additional drivers must meet the same minimum age & drivers licence requirements as the main renter. Each Additional Driver may be charged a daily fee. A young driver surcharge may apply.

The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.

Customers with disabilities

I have a disability, do you offer adapted vehicles?
No, regrettably, we do not currently offer specially adapted vehicles at this time.

I have a disability, do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.

Popular optional extras to rent

I have small children, do you offer child seats?
Yes, we offer baby, child and booster seats.  A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. A child seat is typically suitable for a child aged 1 to 4 years old and weighing between 9 and 18 kilos. A booster seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos.

Please note: In Denmark, all children must use a child car seat until they¿re more than 135 cm tall according to Danish law.

How much are your child seats?
The fee for renting a seat will depend on where and what seat you are renting but you can expect it to cost between 100 DKK and 250 DKK for the duration of your rental, up to 30 days.
 
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 100 DKK and 500 DKK on top of the hire fee.  If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

I am not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, we offer a couple of products which provide satellite navigation systems.
GPS Device - the fee for renting a GPS is approx.. 125DKK a day. If you rent the vehicle for more than 8 days, you¿ll only be charged for a maximum of 8 days and get to use the GPS for the duration of your rental, up to 30 days. If the GPS is damaged, lost or stolen, you¿ll have to pay for a replacement. This is likely to cost between 1000 DKK and 2500 DKK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. 

Travel Companion Tablet - This provides a GPS service as well as other useful features you may need when travelling. The fee for hiring Travel Companion Tablet is 200 DKK a day. If you rent the vehicle for more than 10 days, you¿ll only be charged for a maximum of 10 days and get to use the device for the duration of your rental, up to 30 days. If the Travel Companion Tablet is damaged, lost or stolen, you¿ll have to pay for a replacement. This is likely to cost from 2300 DKK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. 
Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. If you plan to travel outside Denmark, you should check to see whether you can use our GPS as it will give you speed information.

Do you offer an audio tour guide service on your GPS?
No, unfortunately we do not offer an audio tour guide service at this time.

Do you offer a traffic alarm to assist me with traffic alerts? 
Yes, we offer a traffic alarm to help you to be alerted of traffic incidents, and helps you save time in traffic.

How much is the traffic alarm?
The fee for renting a traffic alarm will depend on where you are renting but you can expect it to cost between 60.00 DKK and 100.00 DKK per day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and you will get to use the traffic alarm for the duration of your rental, up to 30 days.
If the traffic alarm is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost 600.00 DKK on top of the hire fee.  If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

How much cost for a BroBizz?
The fee for the Brobizz device depends on where you are going, and size of the car but you can expect it to be between 540 DKK and 1440 DKK for a round trip.

If the device is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost around 500 DKK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

I want to be able to access the internet anywhere I go, do you offer a solution?
Yes, we offer a couple of products which provide access to the internet

Mobile Wi-Fi - At the main airport locations, we offer Mobile Wi-Fi devices (CPH & BLL). This provides 500MB data per day. We provide this service on behalf of a third party ¿ so you will need to read and agree to separate terms and conditions with them. We¿ll give you these terms and conditions at the rental location.

How much does Mobile Wi-Fi cost?
The fee for hiring mobile Wi-Fi will depend on where you are renting, but you can expect it to be 100 DKK a day.
If the mobile Wi-Fi device is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost from 500 DKK to 1500 DKK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
If the sim card or any mobile Wi-Fi accessories are damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost from 500 DKK to 1500 DKK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. 
How much does the Travel Companion Tablet cost?
This provides 1GB data per day, as well as other useful features you may need when travelling. The fee for hiring Travel Companion Tablet is 200 DKK a day. If you rent the vehicle for more than 10 days, you¿ll only be charged for a maximum of 10 days and get to use the device for the duration of your rental, up to 30 days.

If the Travel Companion Tablet is damaged, lost or stolen, you¿ll have to pay for a replacement. This is likely to cost from 2300 DKK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. If any Travel Companion Tablet accessories are damaged, lost or stolen, you¿ll have to pay for a replacement. This is likely to cost from 17 to 85 DKK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

Please note: In many countries, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you¿re driving in.

Winter equipment to rent

I am concerned about the road conditions, do you offer all-weather tyres?
Yes, we supply all-weather tyres for a fee. This will depend on where you are renting, but you can expect it to be approx. 50 DKK a day. If you rent the vehicle for more than 15 days, you will only be charged for a maximum of 15 days and get to use the all-weather tyres for the duration of your rental, up to 30 days.
If you plan travel to Sweden or Germany it is illegal to drive without all-weather tyres at certain times of year.

If any all-weather tyre is damaged, lost or stolen, you will have to pay for a replacement pair. You can expect this to range from around 2000 DKK to 16.000 DKK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

Please give us at least 1 days notice if your rental does not automatically include all-weather tyres and you want to hire them. If you need them at shorter notice, please call the Reservations team.
 
Not sure if you need all-weather tyres? Please ask a member of our team.

I am going skiing, do you offer snow chains?
Snow chains are available in some rental locations. The fee for snow chains depends on where you are renting, but you can expect it to be between 150 DKK and 200 DKK duration of your rental.

If any snow chain is damaged, lost or stolen, you will have to pay for a replacement pair. This is likely to cost 500 DKK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
 
We can not fit snow chains for you, and we can not arrange for them to be fitted.
Not sure if you need snow chains? Please ask a member of our team.

I am have brought my own skis with me, do you rent ski racks?
No, unfortunately we do not offer ski racks at this time.

I have left my hands-free kit behind, do you rent them?
No, unfortunately we do not offer hands-free kits at this time.

I am moving items, do you rent blankets?
Yes from the Albertslund and Copenhagen DT location, the fee for a blanket is 65 DKK.
 
I am moving items, do you rent trolleys?
No, unfortunately we do not offer trolleys at this time.

Optional extras available to buy

I have left my USB charger behind, do you sell them?
No, unfortunately we do not sell USB chargers at this time.

I have left my mobile charger behind, do you sell them?
No, unfortunately we do not sell mobile chargers at this time.

I want to charge my device in the car, do you sell car chargers?
No, unfortunately we do not sell car chargers at this time.

I have left my iPhone 5 cable behind, do you sell them?
No, unfortunately we do not sell iPhone 5 cables at this time.

What countries am I allowed to take the vehicle to?
Depending on the make and model of vehicle, you are only allowed to use the vehicle in the relevant countries shown on our website www.avis.dk
You are not allowed to use the vehicle in present or former east European countries and the UK
Mercedes cars are not allowed driven into Italy.

Can I buy a product to allow me to drive in other countries?
No, regrettably, we do not offer any products which enable you to drive in other countries.

To ensure a seamless start to your journey, our vehicles are rented with a full tank of fuel. It would be appreciated if the vehicle was also returned with a full tank, however if this is not possible, a refuelling charge will be applicable. The option of pre-paid fuel is on offer at select locations and the exact rate of the refuelling charge will be available upon vehicle collection.

Electric Vehicles must be returned with at least 77% charge, or you'll incur a recharge fee.

• You may change your booking (whether a Pay Now or Pay at Location booking) any time before the day you are due to pick-up the vehicle by calling reservations or managing your booking online (if available). We will send you a revised booking confirmation email confirming your new booking details. For Pay Now reservations, the additional amount to be paid will be charged at time of rental pick up.
• For Pay Now reservations, if you return the vehicle before the original return date (early return), you will not be refunded any portion of your payment. This does not detract from your rights as a consumer under applicable consumer protection legislation, including the Australian Consumer Law.
• Modifying or returning your vehicle to a different location, changing the dates or the rental duration, will result in the reservation being recalculated at the new daily rates and any applicable one way fees or other charges may apply.

At the start of your rental, a hold will be placed on your credit/debit card for the total estimated rental charges plus an additional pre-authorisation. You must use an approved payment card that is in your name and has enough funds available.

Passenger Vehicles
Pay later reservations

• $0 for credit card payments 
• $200 for debit card payments
• $200 for all Signature Series vehicles only credit cards are accepted

Pay now reservations

• $200 for credit card payments 
• $200 for debit card payments
• $200 for all Signature Series vehicles only credit cards are accepted

Commercial Vehicles

• Up to $400 for credit or debit card payments. Please confirm with the pickup location

A pre-authorisation holds an amount of money in your account. Once a pre-authorisation has been held, you will not be able to use that money.

At the end of your rental, the final payment amount will be processed and if applicable, the unused portion of the pre-authorisation will be released. Depending on your bank, the money is usually released within 7-10 working days. Avis will not be held responsible for any overdraft fees.

The collection, use, disclosure and retention of your information, including your personal information, provided to us in connection with payment for our services and products, or participation in our programs, whether directly by you or on your behalf through a payment service, is subject our Privacy Notice located on our website or in the terms and conditions of the Rental Agreement and the Privacy Act 1988.

The vehicle rental price is calculated based on your requested start and end dates and times, the rental location(s) and the type of vehicle you request. Unless stated otherwise, the price also includes all costs you must pay, for example, administration fees, GST, Vehicle Registration Fee (VRF) and any location surcharges.

Avis Australia may require a customer renting a vehicle to complete a Rental Qualification Form and provide additional identification as it deems necessary or appropriate or in accordance with applicable law. For further information and to download the form please click here.  https://www.avis.com.au/en/rental-qualification-policy

When renting a vehicle from the Signature Series range specific Terms and Conditions apply.

• Debit cards are not permitted.
• At the start of your rental, a hold will be placed on your card for the total estimated rental charges plus an additional pre-authorisation of $200 on credit card.
• Drivers must hold a full valid drivers licence (not being a learners or provisional licence) and be over 25 years of age.
• Local Renters - The Local Airport Qualification Form must be completed with 2 contact telephone numbers. A second form of identification will be required for your booking. You will be required to provide proof of your current address that matches your current driver¿s licence. An example of the acceptable form of ID is a current utility or phone bill.
• Interstate one-way rentals are not permitted on Signature Series vehicles.

Area of Use Restrictions

Restrictions may apply if you intend to take the vehicle outside the local area in which it is being collected. Local driving conditions and restrictions vary between locations, so you must contact the pickup location prior to your rental date for further information. During the ski season, vehicles may not be taken above the snowline (unless advised otherwise). Please contact your selected location for further information.

Where You Can and Cannot Drive the Vehicle

You and any Authorised Driver must not, unless authorised in writing by Avis drive or take the Vehicle:

IN QUEENSLAND

• On Highway No. 27: beyond Chillagoe in a westerly direction

• On Highway No. 1: beyond Normanton in a southerly direction and no further north than Karumba

• Beyond Cooktown to the north or Lakeland to the west and no further north than Cape Tribulation on the Coast Rd

• On a coastal road north of Cape Tribulation, unless the vehicle is a 4WD vehicle

• On the Bloomfield Track north of Cape Tribulation

IN NEW SOUTH WALES

• Above the snow line; being Jindabyne, from the beginning of June until the end of September

IN VICTORIA

• Above the snow line; being Bright, from the beginning of June until the end of September

IN WESTERN AUSTRALIA

• On the Kalumburu Rd, Tanami Rd, Canning Stock Route, Gunbarrel Hwy and Holland Track

• On the Gibb River Rd, Broome-Cape Leveque Rd, Bungle Bungles, Karijini National Park and Windjana Gorge unless the vehicle is a four-wheel drive

IN NORTHERN TERRITORY

• Gove Peninsula

• On the Jim Jim Falls Rd to Jim Jim Falls and Twin Falls