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Exceptions:
- Car Rental rates from other car rental companies (including but not limited to Avis, National Enterprise, Alamo, Sixt, Dollar, Payless, etc) do not qualify.
- Rates obtained through the use of discounts, coupons, upgrade offers, pre-negotiated (e.g.. group, government, corporate, tour, insurance replacement rentals) or similar rates do not qualify.
- Car rental included as a part of a package rate (e.g. airfare + hotel + car rental, hotel + car rental, airfare + car rental) does not qualify.
- Car rental rates found on an auction or wholesale websites which do not display the name of the car rental company until after purchase, do not qualify.
- Car rental rates obtained from a website that requires a member login order to obtain the rate do not qualify
Free Day earned on 3rd day Minimum
Offer of one day free of the daily time and mileage charges on an intermediate (group C) through a full-size four-door (group E) car. Taxes, concession recovery fee, customer facility charges ($10/contract in CA) and fuel charges are extra. Optional items such as LDW and other surcharges may apply and are extra. Offer valid on minimum three-day rental. The renter is responsible for any additional time and mileage charges over one day. Coupon cannot be used for one-way rentals. One coupon per rental. Offer may not be used in conjunction with any other coupon, promotion or offer. Coupon valid at Budget locations in contiguous U.S. (excluding the New York Metro area). Holiday and other blackout periods may apply. If a rental begins during a blackout period, the whole rental is blacked out and doesn't qualify for use of coupon. An advance reservation is required. Customer must provide profile number associated with the coupon. Reservation must be cancelled by rental date, or coupon will be used. Offer subject to vehicle availability at time of reservation and may not be availabe on some rates at some times. For reservations made on Budget.com, free day will be applied at the time of rental. Budget reserves the right to alter the terms and conditions and use of coupons. Budget reserves the right to refuse or expire coupons at any time without prior notification. Coupons cannot be applied to completed rentals. Renter must meet Budget age, driver and credit requirements. Minimum age may vary by location. An additional daily surcharge may apply for renters under 25 years old. Rental must begin on or before 12/31/23.
FREE UPGRADE
One car class upgrade subject to availability on compact through full-size four-door car booking.
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5-STAR SAFETY
The National Highway Transportation Safety Administration from time to time rates vehicles for safety standards. Based on our last review, this vehicle was rated as a 5-star vehicle. Please note these ratings are subject to change and reflect our last review.
STAY IN COMPLIANCE WITH YOUR COMPANY POLICY
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You may be subject to further employment verification at time of rental.
You can always add a new discount code if you have one.
Mejor tarifa garantizada
Cree o inicie sesión en su cuenta Avis.com para obtener la mejor tarifa.
Excepciones:
- Las tarifas de alquiler de automóviles de otras compañías de alquiler de automóviles (incluidas, entre otras, Avis, National, Enterprise, Alamo, Sixt, Dollar, Payless, etc.) no califican. .
- Las tarifas obtenidas mediante el uso de descuentos, cupones, ofertas de mejora, negociaciones previas (por ejemplo, alquileres grupales, gubernamentales, corporativos, turísticos, de reemplazo de seguros) o tarifas similares no califican.
- El alquiler de automóviles incluido como parte de la tarifa de un paquete (por ejemplo, pasaje aéreo + hotel + alquiler de autos, hotel + alquiler de autos, pasaje aéreo + alquiler de autos) no califica.
- Las tarifas de alquiler de autos encontradas en una subasta o Los sitios web mayoristas que no muestran el nombre de la empresa de alquiler de automóviles hasta después de la compra no califican.
- Las tarifas de alquiler de automóviles obtenidas de un sitio web que requiere un pedido de inicio de sesión de miembro para obtener la tarifa no califican.< /li>
Día gratuito obtenido el tercerer día mínimo
Oferta de un día libre de los cargos diarios por tiempo y kilometraje en un automóvil intermedio (grupo C) hasta uno grande de cuatro puertas (grupo E). Los impuestos, la tarifa de recuperación de la concesión, los cargos por las instalaciones del cliente ($10/contrato en CA) y los cargos por combustible son adicionales. Es posible que se apliquen artículos opcionales como LDW y otros recargos, que son adicionales. Oferta válida para alquileres mínimos de tres días. El arrendatario es responsable de cualquier cargo adicional por tiempo y kilometraje durante un día. El cupón no se puede utilizar para alquileres de ida. Un cupón por alquiler. La oferta no se puede utilizar junto con ningún otro cupón, promoción u oferta. Cupón válido en ubicaciones de Avis en los EE. UU. contiguos (excluyendo el área metropolitana de Nueva York). Es posible que se apliquen días festivos y otros períodos de restricción. Si un alquiler comienza durante un período de restricción, todo el alquiler quedará bloqueado y no califica para el uso del cupón. Se requiere reserva anticipada. El cliente debe proporcionar el número de perfil asociado con el cupón. La reserva debe cancelarse antes de la fecha de alquiler o se utilizará el cupón. Oferta sujeta a la disponibilidad del vehículo al momento de la reserva y puede no estar disponible en algunas tarifas en algunos momentos. Para reservas realizadas en Avis.com, se aplicará el día gratis al momento del alquiler. Avis se reserva el derecho de modificar los términos y condiciones y el uso de los cupones. Avis se reserva el derecho de rechazar o caducar cupones en cualquier momento sin previo aviso. Los cupones no se pueden aplicar a alquileres completados. El arrendatario debe cumplir con los requisitos de edad, conductor y crédito de Avis. La edad mínima puede variar dependiendo de la ubicación. Es posible que se aplique un recargo diario adicional a inquilinos menores de 25 años. El alquiler debe comenzar el 31/12/24 o antes.
Alquilar un coche at Concord Regional Airport (USA)
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Su código de tarifa no se puede utilizar para esta reservación por la(s) siguiente(s) razón(es):
- El código de tarifa requiere de un lapso mínimo de 5 días.
Edad
Suministrar su edad nos permite ofrecerle un estimado de alquiler más exacto. Podrían aplicar restricciones y tarifas a los conductores que no tengan la edad mínima requerida.
País
Al suministrar su país, nos permite ofrecerle un estimado de alquiler más exacto.
¿Tiene un Número de Wizard de Avis?
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¿Tiene un código de descuento?
Seleccione la opción de código de descuento para ingresar un AWD (Avis Worldwide Discount), código de cupón o de tarifa
Lo sentimos, no se puede combinar los puntos Avis Preferred con otras ofertas y descuentos. Solo puede aplicarse una oferta por reservación. Si desea usar sus puntos Preferred para esta reservación, por favor, elimine el código del cupón.
Recuento de cupón
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INFORMACIÓN DEL CUPÓN
Su número de cupón no se puede utilizar para esta reservación por la o las siguientes razones:
- The coupon code entered is not valid. Coupon codes are seven characters, four letters followed by three numbers.
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Concord Regional Airport (USA)
Dirección:
7435 Zephyr Place Northwest,
Concord,
NC,
North Carolina,
28027,
U S A
Teléfono:
(1) 704-795-2880
Location Type:
Corporate
Horario de servicio:
Sun 8:00 AM - 1:00 PM and 4:00 PM - 9:30 PM; Mon 7:30 AM - 5:00 PM and 8:30 PM - 9:30 PM; Tue 9:00 AM - 5:00 PM; Wed 10:00 AM - 6:30 PM; Thu 8:30 AM - 2:00 PM and 4:00 PM - 9:30 PM; Fri 7:30 AM - 5:00 PM and 8:30 PM - 9:45 PM; Sat 10:00 AM - 12:00 PM
Pick-up Service Available
Para utilizar nuestro servicio gratuito de traslado, llame a su oficina de alquiler directamente al número de teléfono de la oficina que figura en su confirmación. Las políticas del servicio de traslado (horario de disponibilidad, distancia de traslado permitida, etc.) varían según la oficina, así que es importante llamar a la oficina y hacer los arreglos para el traslado al menos 24 horas antes de la hora deseada de alquiler. Cuando llame a la oficina, esté preparado para suministrar toda la información que corresponda, como la dirección exacta, la hora exacta de traslado y un número de teléfono donde pueda ser contactado a esa hora.
Recuerde que una oficina de Budget ubicada fuera del aeropuerto no puede trasladarlo desde un aeropuerto que tiene una oficina de Budget. En este caso, debe ya sea alquilar el vehículo en la oficina del aeropuerto o llegar a la oficina ubicada fuera del aeropuerto de su preferencia en su propio transporte
CLIENTES QUE NO LLEGAN POR AVIÓN: Siga los avisos del aeropuerto para la devolución del vehículo de alquiler. La oficina se encuentra en Zephyr Pl, en la terminal, entre la I-85 y Delta Rd., al norte de Concord Mills Blvd.
NOTA: Un vehículo estacionado mientras esta oficina está cerrada será inspeccionado cuando la oficina abra el siguiente día hábil. El cliente es responsable del vehículo y de los cargos de alquiler adicionales hasta que el contrato se cierre el siguiente día hábil.
Pick-up Service Available
Para utilizar nuestro servicio gratuito de traslado, llame a su oficina de alquiler directamente al número de teléfono de la oficina que figura en su confirmación. Las políticas del servicio de traslado (horario de disponibilidad, distancia de traslado permitida, etc.) varían según la oficina, así que es importante llamar a la oficina y hacer los arreglos para el traslado al menos 24 horas antes de la hora deseada de alquiler. Cuando llame a la oficina, esté preparado para suministrar toda la información que corresponda, como la dirección exacta, la hora exacta de traslado y un número de teléfono donde pueda ser contactado a esa hora.
Recuerde que una oficina de Budget ubicada fuera del aeropuerto no puede trasladarlo desde un aeropuerto que tiene una oficina de Budget. En este caso, debe ya sea alquilar el vehículo en la oficina del aeropuerto o llegar a la oficina ubicada fuera del aeropuerto de su preferencia en su propio transporte
Términos y condiciones
Prepay Terms
- Retain your reservation confirmation number as it is necessary for modification, cancellation or no-show refund requests. Changes to your prepay reservation must be made either on Avis.com, Avis.com.au or Avis.co.nz or at the rental counter. At time of change, current rates, taxes and fees apply.
- Your credit or debit card will be charged upon reservation confirmation. Method of prepayment toward your rental may not be changed after confirmation.
- Debit cards are not accepted at some Avis locations and are not a recommended form of prepayment.
- While a debit or prepaid charge card is an acceptable form of rental prepayment online, they may not be accepted for the credit hold required when you pick up your vehicle.
- Please review the terms and conditions on our confirmation page regarding credit or debit card acceptance at the location. To release the vehicle to you at time of pick-up, all rental terms and conditions must be met, regardless of your original prepayment.
- Prepaid debit and gift cards are not acceptable methods of credit identification to pick up a vehicle at any location. One of the above mentioned cards must be presented. Prepaid debit and gift cards are accepted at time of return only.
- In the U.S., debit or check cards may be used at the end of the rental for payment of rental charges.
- The same credit or debit card used to complete an online Pay Now reservation must be presented at the rental pick-up counter as a form of identification. At airport locations, proof of a return airline ticket is also required when using a debit card.
- Generally, at the time of rental, we'll require a credit card hold of total estimated charges. However, many rentals may require an authorization hold of the estimated rental charges plus $200 USD. If you have prepaid with a debit card, the hold will be $250 USD. A prepaid charge card is not accepted for this required hold and in case of reservation with non US currency, a credit card with same currency of reservation with equivalent USD amount would be required.
- The card presented at pickup will be the card of record for the rental.
- If you use a debit card at a location that accepts them, we will perform a credit check to ensure worthiness before releasing the vehicle and you must also present a second form of current identification.
- Prepaid reservations are only offered at participating locations.
- Upon paying your rental with a debit card, Avis will generally request an authorization hold against your account for the estimated charges of the rental but reserves the right in its sole, discretion, to request extra value based on certain factors as we deem appropriate. Many rentals may require an authorization hold of the estimated rental charges plus $200 USD. Rentals of 4 days or more may require an authorization hold of the estimated rental charges plus $300 USD. If you have prepaid with a debit card, the hold will be $250 USD. Some exceptions may apply. THESE FUNDS WILL NOT BE AVAILABLE FOR YOUR USE.
- If you selected Fuel Service Option, fuel price isn't included in your reservation total, but prevailing market rate will be added when you return your vehicle.
- Avis accepts most major credit cards as credit identification at the time of rental. Accepted credit cards: Avis Charge Card, American Express, AT&T Capital, Diner's Club Intl, Discover, China Union Pay, JCB, MasterCard, and Visa. Some locations may not accept each of the referenced cards.
- Coupons may be applied to prepay rentals. Vouchers or Avis rental certificates cannot be used in conjunction with a prepay reservation.
- Gift Cards (Avis or any other) are not allowed on prepay reservations.
- Most U.S. locations also accept bank debit cards with the Visa or MasterCard logo as credit identification at the time of rental if you are at least 25 years of age. In most cases, U.S. locations will perform a credit check for debit card renters to determine credit worthiness at the time of rental. The renter must meet Avis' minimum criteria in order to rent.
- When the rental is over, we will process the reversal but the bank may take time to post it back to the account - unless you already paid toward your rental, in which case the hold will be $250 USD. While this hold is in place, the funds will not be available for your use.
- Avis is not responsible for any returned checks or overdraft fees based on this policy.
- Your quoted rental rate is based on the exact parameters (locations, dates, etc.) of your particular rental - changing your confirmed reservation parameters could result in a different rate.
- There is no fee for making the following changes: vehicle type, options (GPS, protections, etc.), rental period dates/times, adding other drivers, switching between participating prepay pick-up locations within the same country. To change to a non-participating location or one outside of the original pick-up country, you must cancel your original reservation (with applicable cancellation fee) and re-book at then current rates.
- Non-permissible changes include: method of prepayment; name on reservation; changing your pick-up to a non-participating prepay location or one outside of the original pick-up country. If you still wish to make these changes, you must cancel your original prepay reservation with applicable cancellation fee and re-book at then current rates.
- At time of rental pick-up, location rental qualification rules apply. The name on all rental credentials (license and credit or debit card) must match the name on the reservation. If the names do not match, it is deemed a non-permissible change to your prepay reservation and must follow procedures to cancel and re-book at then current rates (with applicable cancellation or no-show fees).
- At the time of pick up, driver must present a valid driver's license and credit card (or debit card at participating locations) in the driver's name. A prepaid charge card is not an acceptable credential. All drivers must have a safe driving record.
- At time of pick up, driver must present a valid, drivers license and credit or debit card in the driver's name. If the drivers license is not U.S.-issued, you must present your drivers license and either a passport or a Canadian enhanced license in the driver's name.
- At the time of rental, the renter or authorized driver may be subj
Optional Coverages
Acceptance of the Loss Damage Waiver relieves the renter and authorized additional drivers of responsibility for loss of, or damage to the Avis car, when they comply with the terms and conditions listed on the rental document jacket. At the time of rental, the customer must initial whether he/she accepts or declines the LDW and optional services. LDW and optional services must be signed for at the rental counter.
LDW is taxable.
If LDW is not accepted, the customer is financially responsible for the full value of:
- Accident damage
- Glass damage
- Stolen items (radio, battery, etc.)
- Vandalism
- Theft of the car
Exceptions:
In Wisconsin, if LDW is not accepted, the renter is liable for all loss or damage to the Avis car due to an accident or reckless, wanton behavior.
In Illinois, if LDW is not accepted, the customer is financially responsible for up to the full value of the vehicle.
In cases of theft not due to the customer’s negligence, the customer liability would vary based on the vehicle group rented, ranging from $5,000 to $40,000.
If the theft occurs due to the customer’s negligence or complicity, the customer is financially responsible for up to the full value of the vehicle.
Canceling LDW
Once LDW has been purchased, it must remain on the contract. The customer has the option to return the car & close the rental agreement; however, this could change the rate for the rental agreement and a different, possibly higher, rate could apply for a new rental.
Exceptions:
Customers who rent in New York and purchase LDW in New York can decide to cancel this service at no charge, within specific guidelines:
- Rental must be 2 days or more.
- The cancellation must be within the first 24 hours of the rental.
- The actual renter must take the car to an Avis location for inspection & must sign a cancellation notice.
Loss of Use
The customer may also be responsible for reimbursing Avis for the revenue lost by not being able to use the car while it is being repaired or not recovered due to theft (referred to as Loss of Use).
Global insurance coverages are always subject to change. Please verify at time of rental.
Credit Card Policies
Avis accepts most major credit cards as credit identification at the time of rental. The renter's name must be on the credit card.
Accepted credit card list: Avis Charge Card, American Express, AT&T Capital, Diner's Club Int'l, Discover, China UnionPay, JCB, MasterCard, and Visa. Some locations may not accept each of the referenced cards.
Avis may request an authorization hold against your account for the estimated rental charges of the rental, but reserves the right in its sole discretion to request an extra value to be based on certain factors as we deem appropriate:
- Most rentals may require an authorization hold of the estimated rental charges plus $200.00 USD.
- If you have prepaid the rental, the hold amount will be $250.00 USD.
While this hold is in place, the funds will not be available for your use. When the rental is over, we will process the reversal, but the bank may take time to post it back to the account.
Note: Prepaid credit cards are not acceptable methods of credit identification to pick up a car at any location. One of the above mentioned cards must be presented. Prepaid credit cards are accepted at time of return only, if we can obtain full authorization from the card bank for the total charges due.
Debit Card Policies
Participating locations will accept a Debit card, however, it must have an accepted bank processing logo (Visa, MasterCard, AMEX, Discover, etc) at the time of rental if you are at least 25 years of age and the following requirements:
- The name of the renter must be on the debit card.
- A debit card is accepted as credit identification for Economy cars, Compact cars, Intermediate cars, Standard cars, Full-size cars, or Standard SUV's. The rental of any other vehicle category will require a major credit card.
- At airport locations, you will be required to show proof of a return airline flight that corresponds with your rental.
- You will be subject to a credit check to determine and ensure credit worthiness before releasing the car to you. If your credit file is frozen with Equifax, you will be required to lift the restriction prior to your rental. Lifting the restriction does not guarantee that you will be able to rent a vehicle as you will still be subject to a credit check.
Avis will generally request an authorization hold against your account for the estimated rental charges of the rental, but reserves the right in its sole discretion to request an extra value to be based on certain factors as we deem appropriate:
- Most rentals may require an authorization hold of the estimated rental charges plus $200 USD.
- Rentals of 4 days or more may require an authorization hold of the estimated rental charges plus $300 USD.
- If you have prepaid the rental with a debit card, the hold is $250.00 USD.
THESE FUNDS WILL NOT BE AVAILABLE FOR YOUR USE. When the rental is over we will process the reversal, but the bank may take time to post it back to the account. If you fail to return the vehicle as agreed, Avis will obtain additional authorizations from your account to cover the rental charges. Avis is not responsible for any returned checks or overdraft fees based on this policy.
Positive identification in addition to your driver's license may be required.
Note: Prepaid Debit/Gift cards are not acceptable methods of credit identification to pick up a car at any location. Prepaid Debit/Gift cards are accepted at time of return only.
Drivers License
At time of pick-up, driver must present a valid, U.S.-issued driver's license and credit card (or debit card at participating locations) in the driver's name. If the driver's license is not issued in the U.S., you must present your drivers license and either a passport or a Canadian enhanced license in the driver's name.
Public Liability and Property Damage
Public liability insurance is in accordance with the insurance laws of the country. Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.
Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles. The customer is advised to contact the card issuer before the rental. Any waiver must be discussed directly with the location upon arrival.
Additional Driver Policy
Additional Fees
Age Requirements
A customer renting a Luxury Car, Minivan, 12-Passenger Van, Full-Size SUV, Premium SUV, Standard Elite SUV or any vehicle in the Specialty/Signature Series/Cool Car categories must be at least 25 years old.
- Exception: A customer with an acceptable corporate discount number can rent the above car classes at 21 years old without an underage fee.
For all other car classes, a customer presenting a major charge card must be at least 21 years old. An underage surcharge of $27.00 per day will apply for renters 21-24 years old.
- Exception: A customer presenting a major charge card with an acceptable corporate discount number can rent at 18 years old without an underage fee.
A customer presenting an acceptable bank debit card must be at least 25 years old. (See Debit Card Policies for acceptable car groups and full details.)
- Exception: A customer presenting an acceptable bank debit card with a corporate discount number can rent at 21 years old without an underage fee.
A customer presenting an Avis charge card, government-issued Visa/MasterCard or government travel/purchase orders can rent any car class at age 18 without an underage fee.
DMV Checks
At the time of rental, the renter or authorized driver may be subject to an electronic DMV check from the issuing state of the driver's license, or may be asked to sign a declaration attesting to specific criteria:
- The renter/authorized driver has a valid license that is not currently suspended, expired, revoked, canceled or surrendered.
- The renter/authorized driver has not, within the last 36 months had 1 or more convictions for reckless driving.
- The renter/authorized driver has not, within the last 36 months had 1 or more convictions for driving under the influence (DUI), driving while intoxicated (DWI), or driving while alcohol impaired (DWAI).
- The renter/authorized driver has not, within the last 36 months failed to report or leave the scene of an accident.
- The renter/authorized driver has never been in possession of a stolen vehicle or used a vehicle in a crime.
- The renter/authorized driver has not, within the last 24 months had 3 or more convictions for moving violations (including seat belt violations).
- The renter/authorized driver has not, within the last 36 months had 3 or more accidents
Age Requirements
How old do I need to be to drive a rental vehicle?
To drive our vehicles, you and all of your drivers need to be at least 21 years old for all car groups except for car groups E and G minimum age is 25, car group L minimum age is 30. Must have held a full, valid driving licence for at least 1 year at the start of your rental. A higher minimum age limit may apply to certain vehicles.
How do I know if there are minimum age restrictions on my rental?
At this location the minimum age is:
- 21 for car groups A, B, C, D, F, H, I, K, M, N, O, P
- 25 for car groups E and G
- 30 for car group L
I am under 25; do I need to pay a young driver surcharge?
If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you are picking the vehicle up from but you can expect it to be between Euro 20 and Euro 24 per day, for each driver.
If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.
Are there any maximum age restrictions?
No, so long as you hold a full, valid driving licence for at least 1 year.
I am over 80, do I need to provide extra information or pay a senior driver surcharge?
No, so long as you hold a full, valid driving licence for at least 1 year.
Fuel Policy
Should I bring the vehicle back with a full tank of fuel?
Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up usually a full tank as shown on the factory-installed fuel gauge. We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you do not return the vehicle with a full tank and you can not show us a receipt for fuel we will charge you.
Fuel Options
I plan to travel more than 120 kilometres, and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturers stated fuel tank capacity for your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatevers left in the tank (even if its virtually empty) so long as the engine still runs.
How do I calculate the cost of Fuel Up Front?
Depending on where you are renting, we charge the average fuel price at the start of your rental period as stated on this EU fuel index http://ec.europa.eu/energy/en/statistics/weekly-oil-bulletin. However, you do not get a refund for any fuel you do not use.
Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.
I plan to travel less than 120 kilometres, do I still need to fill up?
Yes, often the fuel gauges stills look full so we ask you to fill up the tank near to the return location and show us a copy of the receipt. If you do not have time to fill up the tank, or can not show us a receipt, we will apply EZ Fuel to cover our costs of refuelling the vehicle for you.
How much is EZ Fuel?
Depending on where you are renting, you pay of fixed fee of between 23.00 Euro and 24.00 Euro.
What are my options if I do not return the vehicle full and have not bought Fuel up Front?
Pay on Return will apply if you have driven more than 120 kilometres and:
- Do not buy Fuel Up Front
- Do not return the vehicle with a full tank
How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturers stated fuel tank capacity.
We charge between 1.5 and three times the average fuel price at the end of the rental period for Luxembourg as stated on this EU fuel index: http://ec.europa.eu/energy/en/statistics/weekly-oil-bulletin. The price per litre will be stated on your rental agreement. This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customers rental.
Electric Vehicles
How much battery charge should I return an electric vehicle with?
You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at the time of pick-up.
What am i charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at the time of pick-up?
We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. the amounts charged are set out below:
Battery Charge | Fixed cost (inclusive of VAT) |
If you return the electric vehicle with 70% or more battery charge. | No Cost |
If you return the electric vehicle with between 11%-69% battery charge. | EUR 21.71 |
If you return the electric vehicle with 10% or less battery charge | EUR 38.92 |
ID Requirements
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The payment card that was used to make your booking. For some vehicles, two payment cards in your name will be required. One of these must be the payment card used to make your booking.
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Photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport, a national identity card or any other form of government issued identification.
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You may also need to bring proof of where you live. This could include a recent utility bill or bank statement. If your driving licence shows your address we will accept it as proof of your address.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
(The vehicle rental price* + EUR 200 (or if applicable, the equivalent amount in your local currency) MINUS (Any sum you have already paid when making a "Pay Now" booking)
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you've requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any "Pay at Location" amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our "Fuel Up Front" product, we will reduce the EUR 200 (or if applicable, the equivalent amount in your local currency) by the amount we charge you for the "Fuel Up Front" product
The EUR 200 (or if applicable, the equivalent amount in your local currency) is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period (or to the agreed return location);
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
Miscellaneous Information
Can I let anyone else drive?
Yes, but only if we have approved them. You must not let anyone else drive the vehicle.
We charge a fee for every Additional Driver we allow to drive the vehicle. The price depends on the location you are renting from, but you can expect it to be between 9.00 Euro and 11.00 Euro per day, per driver with a maximum of Euro 109.90 per rental period.
All additional drivers must meet our age, driving licence and ID requirements. If any additional driver is outside of our age restrictions, we will also charge a driver surcharge.
Can I pick up the vehicle outside your normal opening hours?
No, unfortunately we are unable to offer an out of hours pick-up service at this time
My rental has a mileage allowance. I have driven more than the allowance, how much will I pay for excess mileage?
Many of our vehicles are provided with unlimited mileage. If a mileage allowance applies, it will be stated on your rental agreement and in your booking confirmation email. If you go over the mileage allowance, the price depends on the vehicle and location but you can expect it to costs between 0.10 Euro and 0.50 Euro for every kilometre you have driven over the allowance. Your excess mileage charge will be stated on your rental agreement.
Can I smoke in the vehicle?
No, it is against the law to smoke in public places in Luxembourg. The vehicle is considered a public place so you are not allowed to smoke in it. If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply.
Are there any roads or zones where I need to pay a fee before I can enter?
We recommend you check the Internet to find out about any restricted areas before you travel. Websites such as www.urbanaccessregulations.eu provide useful information. If the rental location is in or near a restricted area, we will tell you about it when you pick up the vehicle. We are unable to tell you about any other restricted areas.
I have been caught speeding, and did not pay a parking charge, what will I have to pay?
You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. Fines and charges could include:
- All parking fines or charges
- Toll charges
- Towing charges
- Clamping costs
- Traffic fines or charges
- Speeding fines
- And any other charges or fines
If a fine or charge is sent to us because you have not paid a charge or complied with the law, we will take payment for:
- Our administration fee of £30 for each fine or charge issued in the United Kingdom to cover our costs of dealing with the fine or charge, or
- Our administration fee of between 24 Euro and 45 Euro for each fine or charge issued in any other country, which will be charged in the currency of the country where the fine occurred
- Plus the fine or charge if we have to pay it
I have left the interior of the vehicle very dirty and made it smell. Will I be charged to clean it?
Yes, if the interior of the vehicle is especially muddy, dirty, stained or smelly, and our standard cleaning procedure will not fix it, you will be charged a Specialist Cleaning Charge of 50.00 Euro
Roadside Assistance
What happens if I break down because of a mechanical failure?
All our vehicles are maintained to the manufacturers standards, and they are roadworthy when you pick them up so mechanical failure in our vehicles is rare. So long as you are using the vehicle in a country we have agreed to, we provide roadside assistance or recovery free of charge. You can only use our roadside assistance provider to help you. You will find their contact details inside the vehicle.
What happens if I break down because of a non-mechanical failure or in another country?
You must tell us if you break down or have an accident. If you need roadside assistance, we will arrange this for you but you will have to pay for it. You will also be charged for any costs we incur getting the vehicle back on the road in the country of rental. This may include, but is not limited to:
- Call out and recovery costs as charged by our Assistance supplier
- Repair costs
- Loss of use, including on the ground vehicle idle time fee of EUR 55
- Repatriation costs
- An administration fee of 45.00 Euro
- Any costs to take you, and/or any of your passengers, to another location.
- Electrical Charge for EV Vehicles (Where the cable is in working order)
What products do you have to protect me if I break down because of a non-mechanical problem?
Roadside Assistance Plus provides roadside assistance if you break down as a result of
- Flat batteries
- Flat tyres
- Keys locked in the vehicle
- Loss of keys
- Running out of fuel
- Using the wrong fuel for the vehicle
Provided you are using the vehicle is a country we have agreed to.
You will only need to pay for the costs of any additional items needed to get the vehicle back on the road like fuel or tyres.
How much does Roadside Assistance Plus cost?
The price will depend on where you are renting but you can expect it to be between 5.00 Euro and 6.00 Euro a day with a maximum of Euro 175.50 per rental period.
What happens if I do not return the incident report form or European accident form?
If you are involved in an accident, or the vehicle, keys, any accessories, any vehicle documents or any optional extras are damaged, lost or stolen; you must complete and return an incident report form and if available, the European accident report form.
One Way Rentals
Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.
How much is the One-Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between 12.00 Euro and 18.00 Euro. If you want to pick up the vehicle in one country and drop it off in another country, you can expect it to be between 60.00 Euro and 6000.00 Euro.
How do I get a One-Way rental?
You can request a one-way rental when you book or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.
How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.
Rental Options
The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.
Customers with disabilities
I have a disability, do you offer adapted vehicles?
No, regrettably, we do not currently offer specially adapted vehicles at this time.
I have a disability, do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.
Popular optional extras to rent
I have small children, do you offer child seats?
Yes, we offer baby, infant, child and boosters seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos. A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos.
In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.
Please note: In Luxembourg , all children must normally use a child car seat until they are 12 years old or 135 cm tall.
How much are your child seats?
The fee for renting a seat will depend on where you are renting, but you can expect it to cost between 6.00 Euro and 14.00 Euro a day. You will only be charged for a maximum of Euro 92.49 and get to use the seat for the duration of your rental, up to 30 days.
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 100.00 Euro and 300.00 Euro on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
I am not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, the fee for renting a GPS will depend on where you are renting, but you can expect it to cost between 16.00 Euro and 20.00 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get to use the GPS for the duration of your rental, up to 30 days.
If the GPS is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 100.00 Euro and 300.00 Euro on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. It is illegal in Spain. If you rent a GPS from us, it won’t give you speed camera information.
Do you offer an audio tour guide service on your GPS?
No, unfortunately we do not offer an audio tour guide service at this time.
I am intending to drive along toll roads; do you offer a device to make this quicker and easier for me?
No, unfortunately we do not offer any electronic toll charging devices at this time.
Winter equipment to rent
I am concerned about the road conditions, do you offer all-weather tyres?
Yes, if the rental location you are hiring from is in an area where its illegal to drive without all-weather tyres at certain times of year, the vehicle will automatically be supplied with them and the fee will be included in your rental fee or contract.
If any all-weather tyre is damaged, lost or stolen, you will have to pay for a replacement pair. You can expect this to range from around 200.00 Euro to 400.00 Euro on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please give us at least 1 day’s hours notice if your rental does not automatically include all-weather tyres and you want to hire them. If you need them at shorter notice, please call the Reservations team.
Not sure if you need all-weather tyres? Please ask a member of our team.
I am going skiing, do you offer snow chains?
No, unfortunately we do not offer snow chains at this time.
I am have brought my own skis with me, do you rent ski racks?
No, unfortunately we do not offer ski racks at this time.
I have left my hands-free kit behind, do you rent them?
No, unfortunately we do not offer hands-free kits at this time.
I am moving items, do you rent blankets?
No, unfortunately we do not offer blankets at this time.
I am moving items, do you rent trolleys?
No, unfortunately we do not offer trolleys at this time.
Optional extras available to buy
I have left my USB charger behind, do you sell them?
No, unfortunately we do not sell USB chargers at this time.
I have left my mobile charger behind, do you sell them?
No, unfortunately we do not sell mobile chargers at this time.
I want to charge my device in the car, do you sell car chargers?
No, unfortunately we do not sell chargers at this time.
I have left my iPhone 5 cable behind, do you sell them?
No, unfortunately we do not sell IPhone 5 cables at this time.
Returns
I want to keep the vehicle for longer, what should I do?
If you want to extend the rental please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement. Extra days will be charged at pay at location prices.
What happens if I do not extend the rental?
If you fail to extend your rental and are late returning the vehicle, we will charge you for an extra days rental plus a late return administration fee for each day or part of a day until the vehicle is returned.
If you fail to extend your rental and are late returning the vehicle, we will on the third day after your agreed return date pre-authorise payment for an additional 5 days rental charge on your debit card or, 10 days if you are using a credit card, at pay at location prices. If you return the vehicle within those 5 or 10 days (whichever applies), you will only be charged for your actual rental days, plus any other charges you owe us.
If you fail to return your vehicle as agreed, we will also charge you a late return administration fee for each day or part of a day until the vehicle is returned.
The late return administration fee is EUR 15.00 per day.
Travel Into Other Countries
What countries am I allowed to take the vehicle to?
You are only allowed to use the vehicle in the following countries:
- Andorra
- Austria
- Belgium
- Croatia
- Czech Republic
- Denmark
- Germany
- Finland
- France (the European part),
- Hungary
- Republic of Ireland
- Italy
- Liechtenstein
- Luxembourg
- The Netherlands
- Norway
- Monaco
- Poland
- Portugal
- Scotland
- Slovenia
- Slovakia
- Spain
- Sweden
- Switzerland
- United Kingdom
- Wales
You are not allowed to use the vehicle in Corsica, the Italian Islands, Melilla, Ceuta, the Spanish Islands, Channels Islands, the Isle of Man or countries not listed above.
Can I buy a product to allow me to drive in other countries?
No, regrettably, we do not offer any products which enable you to drive in other countries.