Acceptance of the Loss Damage Waiver relieves the renter and authorized additional drivers of responsibility for loss of, or damage to the Avis car, when they comply with the terms and conditions listed on the rental document jacket. At the time of rental, the customer must initial whether he/she accepts or declines the LDW and optional services. LDW and optional services must be signed for at the rental counter.
LDW is taxable.

If LDW is not accepted, the customer is financially responsible for the full value of:

• Accident damage
• Glass damage
• Stolen items (radio, battery, etc.)
• Vandalism
• Theft of the car

Exceptions:

In Wisconsin, if LDW is not accepted, the renter is liable for all loss or damage to the Avis car due to an accident or reckless, wanton behavior.

In Illinois, if LDW is not accepted, the customer is financially responsible for up to the full value of the vehicle.
In cases of theft not due to the customer’s negligence, the customer liability would vary based on the vehicle group rented, ranging from $5,000 to $40,000. 
If the theft occurs due to the customer’s negligence or complicity, the customer is financially responsible for up to the full value of the vehicle.

Canceling LDW
Once LDW has been purchased, it must remain on the contract. The customer has the option to return the car & close the rental agreement; however, this could change the rate for the rental agreement and a different, possibly higher, rate could apply for a new rental.

Exceptions:
Customers who rent in New York and purchase LDW in New York can decide to cancel this service at no charge, within specific guidelines:

• Rental must be 2 days or more.
• The cancellation must be within the first 24 hours of the rental.
• The actual renter must take the car to an Avis location for inspection & must sign a cancellation notice.

Loss of Use
The customer may also be responsible for reimbursing Avis for the revenue lost by not being able to use the car while it is being repaired or not recovered due to theft (referred to as Loss of Use).

Global insurance coverages are always subject to change. Please verify at time of rental.

Avis accepts most major credit cards as credit identification at the time of rental.  The renter's name must be on the credit card.

Accepted credit card list:  Avis Charge Card, American Express, AT&T Capital, Diner's Club Int'l, Discover, China UnionPay, JCB, MasterCard, and Visa.  Some locations may not accept each of the referenced cards.

Avis may request an authorization hold against your account for the estimated rental charges of the rental, but reserves the right in its sole discretion to request an extra value to be based on certain factors as we deem appropriate:

• Most rentals may require an authorization hold of the estimated rental charges plus $200.00 USD.
• If you have prepaid the rental, the hold amount will be $250.00 USD.

While this hold is in place, the funds will not be available for your use.  When the rental is over, we will process the reversal, but the bank may take time to post it back to the account.

Note: Prepaid credit cards are not acceptable methods of credit identification to pick up a car at any location.  One of the above mentioned cards must be presented.  Prepaid credit cards are accepted at time of return only, if we can obtain full authorization from the card bank for the total charges due.

Las oficinas participantes aceptan tarjetas de débito; no obstante, deben tener un logotipo de procesamiento bancario aceptado (Visa, MasterCard, AMEX, Discover, etc.) en el momento del alquiler si tiene al menos 25 años de edad, con los siguientes requisitos:

• El nombre del cliente debe estar en la tarjeta de débito.
• Como identificación de crédito se acepta una tarjeta de débito para los vehículos económicos, vehículos compactos, vehículos intermedios, vehículos estándar, vehículos grandes, SUV intermedios o SUV estándar. El alquiler de cualquier otra categoría de vehículos requerirá de una tarjeta de crédito reconocida.
• En las oficinas del aeropuerto, deberá mostrar una prueba de vuelo de regreso que coincida con su alquiler.
• En las oficinas ubicadas fuera del aeropuerto, también se requiere una copia vigente (de los últimos 60 días) de una factura de teléfono celular, factura de teléfono residencial, estado de cuenta bancaria o factura de servicio público del cliente.  La dirección que aparece en el estado de cuenta o en la factura debe coincidir con la dirección que aparece en la licencia de conducir del cliente.
• Su historial crediticio se revisará para determinar y asegurar su solvencia crediticia antes de entregarle el vehículo.  Si su expediente crediticio está congelado con Equifax, se le pedirá que levante la restricción antes de su alquiler.  Eliminar la restricción no garantiza que podrá alquilar un vehículo, ya que aún estará sujeto a una verificación crediticia.

Puede que Avis solicite la retención de un monto en su cuenta por el total estimado de los cargos de alquiler, pero se reserva el derecho, a su entera discreción, de solicitar un monto mayor dependiendo de algunos factores según considere apropiado:

• La mayoría de los alquileres requerirán una retención de autorización de los cargos estimados por alquiler, más 200.00 USD.
• Puede que los alquileres de 4 días o más requieran una retención de autorización de los cargos estimados por alquiler, más 300.00 USD.
• Si paga por adelantado el alquiler con una tarjeta de débito, la retención es de $250.00.

NO PODRÁ UTILIZAR ESTOS FONDOS. Cuando finalice el alquiler, efectuaremos la reversión; sin embargo, es posible que el banco demore en contabilizarlo nuevamente en la cuenta.  Si no devuelve el vehículo de acuerdo con lo estipulado en el contrato, Avis obtendrá autorizaciones adicionales para utilizar su cuenta a fin de cubrir los cargos por alquiler.  Avis no se hace responsable por cheques devueltos ni por los sobregiros que esta norma pueda ocasionar.

Se requiere una forma de identificación inequívoca adicional a su licencia de conducir.

Nota: Las tarjetas de débito o de regalo prepagadas no son un método de identificación de crédito aceptable para retirar un vehículo en ninguna oficina.  Las tarjetas de débito o de regalo prepagadas solo se aceptan al momento de la devolución.

Para retirar el vehículo, el cliente debe presentar una licencia de conducir válida emitida en los EE. UU. y una tarjeta de crédito (o tarjeta de débito en las oficinas participantes) a nombre del cliente.  Si la licencia de conducir no se emitió en los EE. UU., debe presentar su licencia de conducir y ya sea un pasaporte o una licencia mejorada canadiense a nombre del cliente.

Information not available at this time, please check at time of rental.

Information not available at this time, please check at time of rental.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

All additional drivers must be at least 25 years of age. The following are exempt from the additional driver fee but must meet all other driver requirements: the renter's employer or fellow employee when on company business and renting under a corporate account; the renter's spouse or domestic partner; the companion driver of a renter with a disability who has completed the non-licensed renter form; for insurance replacement rentals, company employees or family members who are designated on the insurance policy. All other additional drivers must complete and sign an additional driver form and present valid credit identification. A maximum of two additional drivers may complete a form.

For all US states other than NV and NY, the additional driver fee is $13 per day per driver with a maximum charge of $65 per driver. The fee in New York is $5 per day, $35 per week, per driver. The fee in Nevada is $11 per day per driver with a maximum of $55 per driver.

• A Frequent Traveler Program Surcharge or Excise Tax of up to $1.50 per day may be applied and will be assessed in connection with miles, points or credits earned pursuant to this reservation.
• Extensions or late returns may result in additional charges.

A customer renting a Luxury Car, Minivan, 12-Passenger Van, Full-Size SUV, Premium SUV, Standard Elite SUV or any vehicle in the Specialty/Signature Series/Cool Car categories must be at least 25 years old.

• Exception: A customer with an acceptable corporate discount number can rent the above car classes at 21 years old without an underage fee.

For all other car classes, a customer presenting a major charge card must be at least 21 years old.  An underage surcharge of $27.00 per day will apply for renters 21-24 years old.

• Exception: A customer presenting a major charge card with an acceptable corporate discount number can rent at 18 years old without an underage fee.

A customer presenting an acceptable bank debit card must be at least 25 years old.  (See Debit Card Policies for acceptable car groups and full details.)

• Exception: A customer presenting an acceptable bank debit card with a corporate discount number can rent at 21 years old without an underage fee.

A customer presenting an Avis charge card, government-issued Visa/MasterCard or government travel/purchase orders can rent any car class at age 18 without an underage fee.

At the time of rental, the renter or authorized driver may be subject to an electronic DMV check from the issuing state of the driver's license, or may be asked to sign a declaration attesting to specific criteria:

• The renter/authorized driver has a valid license that is not currently suspended, expired, revoked, canceled or surrendered.
• The renter/authorized driver has not, within the last 36 months had 1 or more convictions for reckless driving.
• The renter/authorized driver has not, within the last 36 months had 1 or more convictions for driving under the influence (DUI), driving while intoxicated (DWI), or driving while alcohol impaired (DWAI).
• The renter/authorized driver has not, within the last 36 months failed to report or leave the scene of an accident.
• The renter/authorized driver has never been in possession of a stolen vehicle or used a vehicle in a crime.
• The renter/authorized driver has not, within the last 24 months had 3 or more convictions for moving violations (including seat belt violations).
• The renter/authorized driver has not, within the last 36 months had 3 or more accidents

Fuel Service Charge. Most rentals come with a full tank of fuel, but that is not always the case.

Where available, if permitted by law, if you drive less than 75 miles, you acknowledge that we will add a flat fee to the rental, the amount of which will be disclosed on the Rental Contract and at the counter prior to rental. You may avoid this charge at time of return by providing a receipt for fuel purchased at which time the flat fee will be reversed from your total rental charges. If this subparagraph (a) does not apply, there are three refueling options:

1) If you do not accept the fuel service option, where available, at the beginning of your rental, and you return the car with less fuel than was in it when you received it, as we determine in our sole discretion, we will charge you a fuel service charge at the applicable rate per-mile or rate per-gallon specified on the Rental Contract or disclosed at the location. The per-mile rate is used if you do not buy fuel during the rental. To calculate this amount, we multiply the number of miles driven, as shown on the car’s odometer (or provided by the vehicle's telematics device), times the per-mile rate shown on the Rental Contract. The per gallon rate is used if you buy fuel during the rental and provide us with a receipt on our request, but the tank is not as full when you return the car as when you received the car (by using the factory installed gauge, rounded down to the nearest 1/8 tank), times the per-gallon rate shown on the Rental Contract.

Although two methods are used for ease of calculation, the per mile and per-gallon rates produce approximately the same result. Some of our cars are equipped with onboard telematics which record the actual amounts of fuel in the gas tank. In the event your car has such a device, you will be charged for the actual amount of gasoline needed to fill the tank based on the reading of this device.

2) If you accept the fuel service option at the beginning of your rental, you will be charged as shown on the Rental Contract for that purchase and you will not pay us a fuel service charge. If you choose this option, you will not incur an additional fuel service charge, but you will not receive any credit for fuel left in the tank at the time of return.  If you accept the partial fuel service option at the beginning of your rental, you will be charged as shown on the Rental Contract for that purchase and you will pay a fuel service charge for any fuel not covered by the partial fuel service option. The per-gallon cost of the fuel service option will always be lower than the fuel service charge. The cost of refueling the car yourself at a local service station may be lower than the fuel service charge or the fuel service option. You acknowledge that the fuel service charge is not a retail sale of fuel.

3) You may avoid a fuel service charge if you return the car with the fuel tank as full as when you received it and, if requested by us, present a receipt for your fuel purchase. If you put fuel into the car, you must use the correct fuel (having the grade of gasoline stated on the car fuel information decal, or on-road diesel). Do not use ethanol fuel even if the car states that it is a flex-fuel vehicle.

Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.

How much is the One-Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between Euro 14.64 (VAT included) and Euro 1332.16 (VAT and airport/city surcharges included). If you want to pick up the vehicle in one country and drop it off in another country, you can expect it to be between Euro 576.45 (VAT included) and Euro 2622.95 (VAT and airport/city surcharges included).

 
How do I get a One-Way rental?
You can request a one-way rental when you book or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.

 
How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.

The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.

Customers with disabilities

I have a disability, do you offer adapted vehicles?
No, regrettably, we do not currently offer specially adapted vehicles at this time.

I have a disability, do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.

Popular optional extras to rent

I have small children, do you offer child seats?
Yes, we offer Infant seat, Baby seat, Child booster seat. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A booster seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos.
In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.
Please note: In the Italy, all children must normally use a child car seat until they are 11 years old or 36 kg. Find out more: http://www.poliziadistato.it/

How much are your child seats?
The fee for renting a seat will depend on where you are renting but you can expect it to cost between Euro 11.59 (VAT included) and Euro 33.11 (VAT and airport/city surcharges included) a day. If you rent the vehicle for more than 3 days, you will only be charged for a maximum of 3 days and get to use the seat for the duration of your rental, up to 30 days.
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between Euro 30.50 (VAT included) and Euro 148.50 (VAT and airport/city surcharges included) on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

I am not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, the fee for renting a GPS will depend on where you are renting but you can expect it to cost between Euro 16.65 (VAT included) and Euro 19.65 (VAT and airport/city surcharges included) a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get to use the GPS for the duration of your rental, up to 30 days.
If the GPS is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost

• Loss, Theft and damage Euro 100
• charging cable Euro 25
• support tool for GPS Euro 25.
  • Gps bag Euro 20 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

Can the Customer rent a device that offers satellite navigation, calls and Wi-Fi?
Yes. We propose a mobile device offering unlimited calls and data, GPS service and the possibility to use it as Wifi hotspot and much more.
The rental price of the Travel Companion (TCT) will depend on the rental office but is approximately between EUR 21.35 and EUR 25.62 (VAT and airport/city surcharge included) per day. If the Customer rents the vehicle for more than 20 days, he will be charged a maximum of 20 days and can use the device for the duration of the rental, up to 30 days.
In case of damage, theft or loss of the device, the Customer shall pay the costs as specified below:

• Smartphone EUR 220,00
• SIM EUR 25,00
• Power Cord EUR 8,00
• USB Cable EUR 4,00
• SmartPhone Cover EUR 15,00
• Docking Station EUR 20,00
• Car Battery Charger EUR 4,50
• Suction Cup EUR 8,50
• A/C Vent Support EUR 5,00
• Accessories Bag EUR 2,00

The above mentioned costs include VAT and are added to the cost of rental, as indicated on the contract. If the customer proves that the damages were not due to his/her responsibility or negligence, the relevant charged cost will be reimbursed.
Please note: in many Countries, Italy included, it is illegal to use mobile phones, tablet, and other devices while driving. It is the Customer's responsibility to drive safely and in compliance with the local applicable laws and regulations.The confirmation of the device is subject to availability at the time of collection of the vehicle.

I'm intending to drive along toll roads; do you offer a device to make this quicker and easier for me?
No, unfortunately we do not offer any electronic toll charging devices at this time.

Winter equipment to rent

I am concerned about the road conditions, do you offer all-weather tyres?
In some areas of Italy having Winter Tyres fitted or a set of Snow Chains on board when hiring a vehicle is recommended between November 15th and April 15th.
We have specific car groups equipped with winter tyres and price is included in the rate.
Please give us at least 2 hours notice if your rental does not automatically include all-weather tyres and you want to hire them. If you need them at shorter notice, please call the Reservations team.
Not sure if you need all-weather tyres? Please ask a member of our team.

I am going skiing, do you offer snow chains?
Yes, if the rental location you are hiring from is in an area where it is illegal to drive without Snow Chains or all-weather tyres at certain times of year, the vehicle will automatically be supplied with snow chains and the fee will be included in your rental fee. You can ask not to have these but we recommend that you take either snow chains or all-weather tyres at these locations.
Snow chains are also available in some other rental locations. The fee for snow chains depends on where you are renting but you can expect it to be Euro 8.19 (VAT and airport/city surcharges included) a day. If you rent the vehicle for more than 5 days, you will only be charged for a maximum of 5 days and get to use the snow chains for the duration of your rental, up to 30 days.
If any snow chain is damaged, lost or stolen, you will have to pay for a replacement pair. This is likely to cost between Euro 75.64 (VAT included) and Euro 118.22 (VAT and airport/city surcharges included) on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
We can not fit snow chains for you, and we can not arrange for them to be fitted.
Not sure if you need snow chains? Please ask a member of our team.

I have left my hands-free kit behind, do you rent them?
No, unfortunately we do not offer hands-

What countries am I allowed to take the vehicle to?
You are only allowed to use the vehicle in the following countries:

• Austria
• Czech Republic (luxury vehicles H and L categories excluded)
• Belgium
• Crozia (luxury vehicles H and L categories excluded)
• Denmark
• France
• Germany
• Luxembourg
• Norway
• Holland
• Portugal
• UK
• Slovenia (luxury vehicles H and L categories excluded)
• Spain
• Sweden
• Switzerland

For the Czech Republic, Croatia and Slovenia the transit of vehicles through the ports is not allowed.

Can I buy a product to allow me to drive in other countries?
No, regrettably, we do not offer any products which enable you to drive in other countries.

View the Avis Rental terms and conditions.

If you are booking with Amazon Benefits, additional Amazon Terms and Conditions apply.

Opt-in
Avis Mobile Notifications is a standard rated subscription alert service providing time-sensitive mobile alerts and MMS to customers that include updates to the customer's current and upcoming rentals, and information about claims or inquiries relating to past rentals. By providing your phone number you agree to receive text messages, including text messages sent by an automatic telephone dialing system ("ATDS"), from us and our service partners regarding your rental. Messaging frequency varies based on customer journey. We will not use an ATDS to send you texts for marketing purposes unless we receive your prior express written consent. You are not required to provide consent in order to purchase any of our goods or services.

Opt-out
To Opt-Out of marketing text messages text "STOP" from your mobile device in response to a marketing text message. You can also manage your preferences to receive marketing text messages by updating your Avis profile at Avis.com. Simply select "No" from the SMS Notifications option in the communication preference section of your profile.

Help
To get help, text "HELP" in response to a text message or email custserv@avis.com or call 1-800-352-7900.

Carriers Supported (U.S. only)
AT&T, Sprint, T-Mobile®, Verizon Wireless, Virgin Mobile USA, U.S. Cellular®, Metro PCS, ACS Wireless, All West Wireless, Bluegrass, Boost USA, Cambridge Telecom, Cellcom, Cellular South, Centennial, Cincinnati Bell, Cricket Communications, Cellular One of East Central Illinois, Appalachian Wireless, Farmer's Mutual Telephone Company, General Communications, Golden State Cellular, PC Management, Inland Cellular, Illinois Valley Cellular, Nex-Tech Wireless, Nucla-Naturita, nTelos, Revol, Silver Star PCS (Gold Star), Snake River PCS, South Central, Syringa, Thumb Cellular, UBET Wireless, Unicel, United Wireless, and West Central Wireless. 
*T-Mobile is not liable for delayed or undelivered messages

Carriers Supported (Canada only)
Aliant Mobility, Bell Mobility, Eastlink, Fido, Mobilicity, MTS, NorthernTel Mobility, Public Mobile, Rogers Wireless, SaskTel Mobility, Telébec Mobilité, TELUS Mobility, Vidéotron, Virgin Mobile Canada, WIND Mobile

Complete Terms and Conditions & Privacy Policy:

Warranty 
Avis will not be liable for any delays in the receipt of any SMS messages connected with our SMS Gateway. Delivery of SMS messages is subject to effective transmission from your wireless service provider/network operator.

Privacy 
We will only use your information to provide you the services you request and as set forth in our privacy notice which can be found at www.avis.com/privacy.

Fee
Avis does not charge a fee for text messaging service. Standard messaging and data rates may apply, we are not responsible for any charges from a person's service provider that may result from us providing this service. Avis assumes no responsibility for charges incurred by signing up for this text messaging service. Any text messaging fees that you incur will be billed on your individual mobile provider bill.

Towing is not permitted. Vehicles cannot be used to tow or push anything.  A trailer hitch cannot be installed on the vehicles.

Canada:
Vehicles may be driven into Canada with no restrictions. The rental counter must be notified at the time of the rental that you plan to drive into Canada so the location can provide a copy of the "Canadian Non-Resident Insurance Card" or you may download the card here (provided at no cost). Based on availability, one-way rentals may be allowed to some Canada cities.

.

Mexico:  Vehicles rented at this location are not allowed to travel into Mexico.

Due to winter conditions between November 15 and March 15 the entire Avis fleet in Germany is equipped with winter tires. The fee for winter tires is included in the total price.