All additional drivers must meet the same minimum age & drivers license requirements as the renter. Fee: TUL 62.00 per day.

Cash rentals are not allowed.

Collision Damage Waiver (CDW)

Removes renters responsibility for damage of Avis vehicle. CDW is void if driver is intoxicated, if legal speed limits are violated or if police traffic accident report is not submitted.  

Theft Protection (TP) (taxable)
Removes renters responsibility for theft of all or part of the Avis vehicle. Police report is mandatory.

Collision Damage Waiver (CDW)
If Collison Damage Waiver is declined, the customer is responsible for the full value of the vehicle. The responsibility can be reduced to 55000.00 TUL for economic groups/ differs between 55000.00 TUL and 260000.00 TUL for remaining car groups by purchasing CDW.
Responsibility of damage may also be reduced to zero if renter also purchase SCDW together with the CDW and TP.

SUPER Collision Damage Waiver (Super CDW)
140.00 TUL per day for A, B, N, F car groups; 180.00 TUL per day for O, P car group, 230.00 TUL for D, J, H car groups, 290.00 TUL for G,C,L,I,M car groups; 360.00 TUL per day for E car group; 510.00 TUL per day for K car group; reduces excess to ZERO (prices excl VAT)

Theft Protection (TP)
If TP is declined, the customer is responsible for the full value of the vehicle. The responsibility can be reduced to 55000.00 TUL for economic groups/ differs between 55000.00 TUL and 260000.00 TUL for remaining car groups
If a theft protection is purchased, responsibility may also be reduced to zero if renter also purchase SCDW together with the CDW, TP and STP.

SUPER Theft Protection (STP)

110.00 TUL per day for A, B, N, F car groups; 140.00 TUL per day for O,P car group, 180.00 TUL for D, J, H car groups, 230.00 TUL for G,C,L,I,M car groups; 280.00 TUL for car group E; 410.00 TUL per day for K car group; reduces excess to ZERO (prices excl VAT)

What payment cards do you accept?
We accept:

• American Express (excluding American Express Traveller’s Cheque cards)
• Diners cards
• Discover cards
• MasterCard credit cards
• MasterCard debit cards
• Avis-issued charge cards

We do not accept Maestro cards, Cirrus cards, JCB cards, any pre-paid cards even if they carry the Visa or MasterCard logo or any other cards not listed above.

2 credit cards (one of them must be an American Express or Diners) are required for car groups G, L and N.

We do not accept Digital Payment Cards.

Can I pay by cash?
In some locations we do accept cash but we will need to carry out additional identity, security, driving licence and credit checks and will need to see proof of address.

What happens if I am late in making payment?
If you are late in paying us, interest will be calculated at 4% per year above the base lending rate of Citibank from time to time.

Visa debit cards and MasterCard debit cards are accepted.
Any prepaid cards, even if they carry the Visa or MasterCard logo are not accepted at check-out. 
May only be used at check-in.

Driving Licences

Do I need to bring my driving licence with me?
Yes. A valid driving license from the renters country of residence must be presented in person at the time of rental.

• A valid International Driving Permit (IDP) is also required unless the driver has a license which is both:
  • issued by a country within the European Union**
  • and printed in a Roman alphabet.
    • **Exception: a drivers license from these countries is acceptable without accompaniment by an IDP.
      • Australia, Canada, New Zealand, or the U.S.  
• Both forms of documentation must be issued to the same person, in the same name, and presented together at the time of rental. 

Is there a minimum length I must have held my licence for?
Yes. All drivers must held their licence for at least one year  prior to the rental pick-up date.  If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:

• Previous driving licences
• Or a letter from their driving licence authority stating that they have held it for this minimum period.

PAI - Personal Accident Insurance
66.00 TUL per day, maximum 990.00 TUL
This coverage provides a compansation of 25000.00 TUL in case of perminent injury or death for each person in the rented car. Medical expenses are not included in this coverage.

The customer must request conditions, rates and acceptance at the time of checkout.

Information not available at this time, please check at time of rental.

Information not available at this time, please check at time of rental.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

How old do I need to be to drive a rental vehicle?
To drive our vehicles, you and all of your drivers need to be at least 21 years old for all car groups except for car groups E and G minimum age is 25, car group L minimum age is 30. Must have held a full, valid driving licence for at least 1 year at the start of your rental. A higher minimum age limit may apply to certain vehicles.

How do I know if there are minimum age restrictions on my rental?
At this location the minimum age is:

• 21 for car groups A, B, C, D, F, H, I, K, M, N, O, P
• 25 for car groups E and G
• 30 for car group L

I am under 25; do I need to pay a young driver surcharge?
If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you are picking the vehicle up from but you can expect it to be between Euro 20 and Euro 24 per day, for each driver.
If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

Are there any maximum age restrictions?
No, so long as you hold a full, valid driving licence for at least 1 year.

I am over 80, do I need to provide extra information or pay a senior driver surcharge?
No, so long as you hold a full, valid driving licence for at least 1 year.

Should I bring the vehicle back with a full tank of fuel?
Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up usually a full tank as shown on the factory-installed fuel gauge.  We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you do not return the vehicle with a full tank and you can not show us a receipt for fuel we will charge you.

Fuel Options

I plan to travel more than 120 kilometres, and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturers stated fuel tank capacity for your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatevers left in the tank (even if its virtually empty) so long as the engine still runs.

How do I calculate the cost of Fuel Up Front?
Depending on where you are renting, we charge the average fuel price at the start of your rental period as stated on this EU fuel index http://ec.europa.eu/energy/en/statistics/weekly-oil-bulletin. However, you do not get a refund for any fuel you do not use.

Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.

I plan to travel less than 120 kilometres, do I still need to fill up?
Yes, often the fuel gauges stills look full so we ask you to fill up the tank near to the return location and show us a copy of the receipt.  If you do not have time to fill up the tank, or can not show us a receipt, we will apply EZ Fuel to cover our costs of refuelling the vehicle for you.

How much is EZ Fuel?
Depending on where you are renting, you pay of fixed fee of between 23.00 Euro and 24.00 Euro.  

What are my options if I do not return the vehicle full and have not bought Fuel up Front?
Pay on Return will apply if you have driven more than 120 kilometres and:

• Do not buy Fuel Up Front
• Do not return the vehicle with a full tank

How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturers stated fuel tank capacity.
We charge between 1.5 and three times the average fuel price at the end of the rental period for Luxembourg as stated on this EU fuel index: http://ec.europa.eu/energy/en/statistics/weekly-oil-bulletin. The price per litre will be stated on your rental agreement. This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customers rental.

Electric Vehicles

How much battery charge should I return an electric vehicle with?

You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at the time of pick-up.

What am i charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at the time of pick-up?

We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. the amounts charged are set out below:

Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.

How much is the One-Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between 12.00 Euro and 18.00 Euro. If you want to pick up the vehicle in one country and drop it off in another country, you can expect it to be between 60.00 Euro and 6000.00 Euro.

 
How do I get a One-Way rental?
You can request a one-way rental when you book or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.

 
How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.