Alquilar un coche at Aeropuerto Intl de Túnez-Cartago (TUN)

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Aeropuerto Intl de Túnez-Cartago (TUN)

Dirección:

Instalaciones de la terminal,
Tunis, Tunisia

Teléfono:

(216) 71 75 02 99

Horario de servicio:

Sun - Sat 7:00 AM - 10:00 PM

Free pickup service available

Términos y condiciones

Coberturas Opcionales

La Exoneración en caso de daños por colisión (CDW) es opcional (más impuesto)
El cliente es responsable del monto total del vehículo si no acepta la póliza de Exoneración en caso de daños por colisión (CDW). Si adquiere la CDW, la responsabilidad del cliente se reduce a un monto que oscila entre 2521.50 TND y 8403.80 TND, dependiendo del grupo al que pertenezca el vehículo alquilado. 

La Protección contra robo (TP) es opcional (más impuesto)
El cliente es responsable del valor total del vehículo si no acepta la póliza de Protección contra robo (TP). Si adquiere la TP, la responsabilidad del cliente se reduce a un monto que oscila entre 2521.50 TND y 8403.80 TND, dependiendo del grupo al que pertenezca el vehículo alquilado.

Nota: Si requiere de cobertura adicional, puede adquirirla en su localidad para reducir/eliminar el monto de exceso del seguro.  Solicite más información en el mostrador de alquiler de Avis cuando pase a recoger su vehículo.

Las coberturas de seguro globales siempre están sujetas a cambio. Por favor, verifique al momento del alquiler.


Normas sobre las tarjetas de crédito

Avis Túnez acepta las tarjetas de pago de Avis, las tarjetas American Express (excluidas las tarjetas de cheque de viaje American Express), Diners Club, MasterCard y Visa.


Políticas para tarjetas de débito

No se aceptan tarjetas de débito.


Licencia de conducir

Los clientes deben presentar personalmente una licencia de conducir válida del país de residencia al momento del alquiler. Esta licencia debe representar privilegios de conducir legalmente autorizados y continuos dentro del país de residencia de por lo menos dos años para todos los grupos de vehículos, con la excepción de cuatro años para los grupos de vehículos F, J, L, M y P inmediatamente antes de la fecha de retiro del vehículo de alquiler. Se requiere un pasaporte válido o una tarjeta de identificación válida.


Responsabilidad civil y daño a la propiedad

El seguro de responsabilidad civil cumple con las leyes de seguro del país.  El cliente puede solicitar información adicional de los beneficios, condiciones y aceptación en el momento del alquiler.

Nota: Algunas tarjetas de crédito proporcionan cobertura de seguro, con ciertas limitaciones, como beneficio por utilizar la tarjeta para alquilar vehículos.  Se recomienda al cliente comunicarse con el emisor de la tarjeta antes de alquilar el vehículo.  Cualquier exoneración se debe discutir directamente en la oficina al llegar.


Requisitos de edad

En esta oficina, la edad mínima para alquilar es de 22 años, se puede aplicar un límite de edad mínima más alto a ciertos vehículos.

La edad máxima es 75 años para todos los grupos de vehículos.


Delivery and Collection

Can I have a vehicle delivered to me?

Yes, we offer a Delivery Service where we drop the vehicle - and any optional extras you pre-booked - off at a time and place you request. If you want to have the vehicle delivered, you must:

  • Be resident in this country
  • Be present at the delivery location during your requested delivery period
  • Have with you the items detailed in the section of the booking terms and conditions and rental terms and conditions called 'What you need to rent the vehicle'.


You will be responsible for the fuel used - at the Pay on Return rates - to deliver the vehicle to you at the Pay on Return rates - unless you buy Fuel up Front.

Can you collect the vehicle?


Yes, we offer a Collection Service where we collect the vehicle - and any optional extras you rented - at a time and place you request. If you want to have the vehicle collected, you must be available to hand the vehicle over.
You will be responsible for the fuel used – at the Pay on Return rates – to return the vehicle to our nearest rental location unless you buy Fuel up Front.


What happens if I'm not there when you come to collect the vehicle?

If the vehicle, keys, any accessories, any vehicle documents and any optional extras aren't there when we come to collect, you'll still be charged for the collection. You'll then need to book a new collection - and pay another collection fee - or bring the vehicle back to the rental location yourself


Fuel Policy

Should I bring the vehicle back with a full tank of fuel?
Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up - usually a full tank - as shown on the factory-installed fuel gauge. We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you don't return the vehicle with a full tank - and you can't show us a receipt for fuel - we will charge you the difference.
How do I calculate the cost of Fuel?
The customer will have the car with a full tank and pay the difference consumed as follows:

  • Gasoline: 2,800 TND including tax.
  • Diesel: 2,600 TND including tax.

ID Requirements

Do I need to bring proof of identification?
Yes, you must bring:

  • the payment card that was used to make your booking. For some vehicles, two payment cards in your name will be required. One of these must be the payment card used to make your booking.
  • photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport or driving licence if it contains a photo, a national identity card or any other form of government-issued identification.

You may also need to bring proof of where you live. This could include a recent utility bill or bank statement. If you're driving licence shows your address, we will accept it as proof of your address.

Other requirements

Will I need to give a pre-authorisation or pay a security deposit?
Yes, you must give us a pre-authorisation on your payment card before we release the vehicle to you. A pre-authorisation holds money in your account.
If you wish to pay in cash, we will take a security deposit instead.
What do I need to do to give a pre-authorisation or security deposit?
You'll need to give us a payment card in your own name that has enough money available on it.
How much is the pre-authorisation or security deposit?
The amount of the pre-authorisation or security deposit is:

  • 3500 TND including taxes for Car Groups A,B,C,D,
  • 4500 TND including tax for Car Groups E,G,H
  • 6500 TND including taxes for Car Groups F,I,N,O,K,P
  • 12000 TND including taxes for Car Groups J,M,L

 


Miscellaneous Information

Can I let anyone else drive?
Yes, but only if we have approved them. You must not let anyone else drive the vehicle.
We charge a fee for every Additional Driver we allow to drive the vehicle. The price is 12.00 TND including tax per day for the first additional driver and 18 TND including tax per day for the second additional driver. A maximum of two additional drivers is allowed.
All additional drivers must meet our age, driving licence and ID requirements.

Do you offer a 'meet and greet' service?
Yes, we propose 'meet and greet' service " on Request (Minimum 48 hours notice)

Can I pick up or drop off the vehicle outside your normal opening hours?

Yes, we offer an out of hour's pick-up service where you can collect or drop off the vehicle and any optional extras outside the rental location's normal opening hours.
The out of hour's pick up fee is:
Late delivery or early return fees (Before or after hours - Opening or closure stations)
Airports:
- TUN from (22:00 to 00:00) 60 TND Including Tax and 100 TND including tax after 00:00.
- DJE, NBE, MIR from (20:00 to 00:00) 60TND Including Tax and 100 TND including tax after 00:00.
Downtown stations:
From17:00 to 20:00) 60 TND Including Tax.
EARLY RETURN:
40 TND including Tax.
You must give us at least 24 hours' notice to organise out of hour's pick-up. We may be able to provide the service at shorter notice, but you will need to check with the Reservations team.

My rental has a mileage allowance. I have driven more than the allowance, how much will I pay for excess mileage
Many of our vehicles are provided with unlimited mileage. If a mileage allowance applies, it will be stated on your rental agreement and in your booking confirmation email. If you go over the mileage allowance, the price depends on the vehicle and location .


Can I smoke in the vehicle?
No, it is against the law to smoke in public places in Tunisia. The vehicle is considered a public place so you are not allowed to smoke in it. If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply.

Are there any roads or zones where I need to pay a fee before I can enter?

No, there are no roads or zones where you need to pay a fee before you can enter.

I have been caught speeding, and didn't pay a parking charge, what will I have to pay?

You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. Fines and charges could include:

  • All parking fines or charges
  • Toll charges
  • Towing charges
  • Clamping costs
  • Traffic fines or charges
  • Speeding fines
  • And any other charges or fines

If a fine or charge is sent to us because you haven't paid a charge or complied with the law,
We will provide a copy of your passport to the authorities in charge who will take the necessary measures.

I've left the interior of the vehicle very dirty and made it smell. Will I be charged to clean it?
Yes, if the interior of the vehicle is especially muddy, dirty, stained or smelly, and our standard cleaning procedure will not fix it, you will be charged a Specialist Cleaning Charge.

Roadside Assistance

What happens if I break down because of a mechanical failure?
All our vehicles are maintained to the manufacturer's standards, and they're roadworthy when you pick them up so mechanical failure in our vehicles is rare. So long as you're using the vehicle in a country we've agreed to, we provide roadside assistance or recovery free of charge. You can only use our roadside assistance provider to help you. You'll find their contact details inside the vehicle.

What happens if I don't return the incident report form?

If you are involved in an accident, or the vehicle, keys, any accessories, any vehicle documents or any optional extras are damaged, lost or stolen; you must complete and return an incident report form .If you fail to send them to us, we will charge you the total damage caused to the vehicle.


One Way Rentals

Can I pick up the vehicle from one rental location and return it to another?
Yes, we let you collect the vehicle and any optional extras from one rental location - and return them to another.
How much is the One-Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location and the car group selected.
How do I get a One-Way rental?
You can request a one-way rental when you book - or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.
How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the - 'pay at location' prices available on the day you return the vehicle.


Rental Options

Customers with disabilities

I have a disability, do you offer adapted vehicles?
No, regrettably, we do not currently offer specially adapted vehicles at this time.
I have a disability, do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.

Popular optional extras to rent

I have small children, do you offer child seats?
Yes, we offer baby and child seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos.
How much are your child seats?
The fee for renting a seat is 14 TND a day. If you rent the vehicle for more than 15 days, you'll only be charged for a maximum of 15 days and get to use the seat for the duration of your rental, up to 28 days.
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 100 TND and 150 TND on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
I'm not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, the fee for renting a GPS is 60 TND a day. If you rent the vehicle for more than 14 days, you'll only be charged for a maximum of 14 days and get to use the GPS for the duration of your rental, up to 28 days.
If the GPS is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost between 800 TND and 1000 TND on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please note: It is against the law in Tunisia to use a GPS that tells you where speed cameras are. If you rent a GPS from us, it won’t give you speed camera information.]
Do you offer an audio tour guide service on your GPS?
No, unfortunately we do not offer an audio tour guide service at this time.
I want to be able to access the internet anywhere I go, do you offer a solution?
No, unfortunately we do not offer internet service at this time.
I'm intending to drive along toll roads; do you offer a device to make this quicker and easier for me?
No, unfortunately we do not offer any electronic toll charging devices at this time.

Winter equipment to rent

I'm concerned about the road conditions, do you offer all-weather tyres?
No, unfortunately we do not offer all weather tyres at this time.
I'm going skiing, do you offer snow chains?
No, unfortunately we do not offer snow chains at this time.
I'm have brought my own skis with me, do you rent ski racks?
No, unfortunately we do not offer ski racks at this time.
I've left my hands-free kit behind, do you rent them?
No, unfortunately we do not offer hands-free kits at this time.
I'm moving items, do you rent blankets?
No, unfortunately we do not offer blankets at this time.
I'm moving items, do you rent trolleys?
No, unfortunately we do not offer trolleys at this time.

Optional extras available to buy

I've left my USB charger behind, do you sell them?
No, unfortunately we do not sell USB chargers at this time.
I've left my mobile charger behind, do you sell them?
No, unfortunately we do not sell mobile chargers at this time.
I want to charge my device in the car, do you sell car chargers?
No, unfortunately we do not sell car chargers at this time.
I've left my iPhone 5 cable behind, do you sell them?
No, unfortunately we do not sell iPhone 5 cables at this time.


Returns

I want to keep the vehicle for longer, what should I do?
If you want to extend the rental please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement to avoid any police penalty in case of control. You cannot drive with an expired rental agreement - this is strictly prohibited.
Extra days will be charged at 'pay at location' prices.
What happens if I don't extend the rental?
If you fail to extend your rental and are late returning the vehicle, we will charge you for an extra day. You cannot drive with an expired rental agreement - this is strictly prohibited


Viajes hacia otros países

¿A qué países puedo llevar el vehículo?
Puede utilizar el vehículo solamente en los países donde se realiza el alquiler.

¿Puedo comprar un producto que me permita conducir en otros países?
No, lamentablemente, no ofrecemos ningún producto que le permita conducir en otros países
.