Daño
¿Qué productos reducen el monto que tengo que pagar si el vehículo se daña durante el alquiler?
Ya que cuenta con la protección adicional CDW, en caso de accidente responsable, solo pagará el importe del exceso según la evaluación de los daños; esta protección adicional no cubre las ventanas, neumáticos y accesorios rotos, la llave y los documentos del vehículo, que pagará además del exceso en caso de daños.
¿Cuánto es el exceso?
Esto se indica en su contrato de alquiler y también en su correo electrónico de confirmación de reserva. La cantidad está entre TUD 2942.00 y TUD 10,084.00. Para reducir el exceso aún más, puede comprar un producto de reducción de exceso. Esto también reduce el cargo administrativo.
¿Cómo obtengo la Exoneración en caso de daños?
La exención de daños se proporciona con el vehículo como estándar. Se indicará en su contrato de alquiler y en su confirmación por correo electrónico de la reserva.
¿Hay algún producto de reducción de exceso disponible para reducir mi exceso aún más?
Sí, la Súper exoneración en caso de daños por colisión (SCDW) es un producto de reducción de exceso que reduce su exceso a 50 %. 
¿Tendré que pagar si el parabrisas o cualquier otra ventana se daña?
Sí, pagará cualquier daño adicional al parabrisas y a la ventana
¿Qué ocurre si daño cualquier otro accesorio opcional que me alquilen?
Si se daña cualquier accesorio opcional, debe pagar el costo de reemplazo, o su costo de reparación estimado además de la tarifa de alquiler. 

¿Existen circunstancias en que el exceso no aplica? Sí, el monto que pagará no se reducirá si el daño fue ocasionado por, o como resultado de lo siguiente:

• Debe conducir con precaución y de acuerdo con el código de circulación y otras normas
• El vehículo no se debe utilizar fuera de las vías de circulación, para el transporte, a cambio de una remuneración, o para aprender a conducir
• No debe permitir que nadie conduzca bajo la influencia del alcohol o de estupefacientes.

Robo

¿Qué productos reducen el monto que tengo que pagar si el vehículo se pierde o es robado durante el alquiler?
Cuenta con la exención de protección contra robo (TP) y si el vehículo es robado (y no solo partes del coche) la cantidad que tendrá que pagar será el total del exceso y los papeles del vehículo y las llaves si no se devuelven.
Debe denunciar el robo a la policía en un plazo de 24 horas desde el robo, devolver las llaves y la documentación del vehículo
Cualquier negligencia o violación de las condiciones implicará la responsabilidad del conductor que pagará el precio total del vehículo según el precio de compra.
¿Cuánto es el exceso?
Esto se indica en su contrato de alquiler y también en su correo electrónico de confirmación de reserva. La cantidad está entre TUD 2942.00 y TUD 10,084.00.
¿Cómo obtengo Protección contra robo?
La exención de protección contra robo se proporciona con el vehículo como estándar. Se indicará en su contrato de alquiler y en su confirmación por correo electrónico de la reserva.
¿Qué ocurre si pierdo cualquier accesorio opcional que me alquilen o si me lo roban?
Si se pierde o le roban cualquier accesorio opcional, debe pagar el costo de reemplazo además de la tarifa de alquiler.

¿Existen momentos en que el exceso no aplica?
Sí, el monto que paga no se reducirá si la pérdida o el robo fue ocasionado por, o como resultado de:

• Dejar las llaves en el vehículo
• Pérdida o robo de las llaves
• Usar el vehículo contraviniendo su contrato

Daños a personas y su propiedad

¿Qué debo pagar si lesiono a alguien mientras conduzco?
La cobertura de Responsabilidad civil ante terceros (TPL) se proporciona con el vehículo como estándar. Esto significa que si tiene un accidente en nuestro vehículo y lesiona a alguien, incluyendo a cualquiera de sus pasajeros, o si daña cualquier artículo que les pertenezca, usted no tendrá que pagar nada de su costo. Debe denunciar el accidente a la policía
La cobertura de Responsabilidad civil ante terceros no cubre muerte ni lesiones que sufra el conductor de nuestro vehículo ni cualquier daño a artículos personales en nuestro vehículo.
¿Existe alguna ocasión en la que no se aplicaría la cobertura de responsabilidad civil ante terceros?
Si la ley nos exige que le proporcionemos cobertura de responsabilidad civil ante terceros, se aplicará la cobertura mínima requerida por la ley, pero nosotros, o nuestra aseguradora, podemos intentar hacer que nos pague nuestros costos si el accidente fue ocasionado por:

• Por su incumplimiento del contrato (por ejemplo, permitir que alguien que no habíamos aprobado conduzca el vehículo mientras se encuentra bajo la influencia de alcohol, drogas o cualquier otra sustancia ilegal),
• Por violar la ley
• Como resultado de su negligencia o imprudencia.

¿Qué productos cubren a los pasajeros dentro del vehículo?
El Seguro adicional de pasajeros (PAI) cubre a los pasajeros dentro del coche en caso de accidente.

Productos de protección para terceros

Adquirí un producto de protección de un proveedor externo, ¿puedo usarlo?
Si decide adquirir cobertura de otro proveedor, tendrá que pagar nuestros costos completos, y luego tendrá que presentar una reclamación al proveedor externo para recuperar su dinero. Es su responsabilidad asegurarse de comprender los términos de cualquier cobertura que adquiera de un proveedor externo y cualquier reclamación que haga. No podemos ayudarlo con su reclamación.

What payment cards do you accept?

We accept:

• American Express (excluding American Express Traveller's Cheque cards)
• Dinerscards
• Visa credit cards
• Visa debit cards
• MasterCard credit cards
• MasterCard debit cards
• Avis-issued charge cards

We don't accept Visa Electron cards, Maestro cards, debit cards, Cirrus cards, JCB cards, any pre-paid cards - even if they carry the Visa or MasterCard logo - or any other cards not listed above.

Can I pay by cash?
Yes, we do accept cash - but we will need to carry out additional identity, security, driving licence and credit checks and will need to see proof of address.

Debit cards are not accepted.

Do I need to bring my driving licence with me?
Yes. All drivers must bring all parts of their valid driving licence with them. They must bring both their driving licence and either an international driving licence or an official English translation, by a notary,of their driving licence if:

• a driving licence was issued in Europe and you are renting in a country outside Europe
• Or a driving licence was issued in a non-European country, and you are renting outside that country
• Or a driving licence was issued in a non-roman alphabet like Arabic, Greek, Russian, Hebrew or Japanese.

Is there a minimum length I must have held my licence for?
Yes. All drivers must have held their licences for at least 3 years. If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:

• Previous driving licences
• Or a letter from their driving licence authority stating that they have held it for this minimum period.

I have unspent convictions on my licence, can I drive?
If any driver has any unspent driving convictions for:

• careless, reckless or dangerous driving,
• driving or attempting to drive whilst under the influence of drink or drugs,
• using a vehicle uninsured against third party risks
• theft or unauthorised taking of a vehicle
• been disqualified - or

if they have two or more unspent convictions for offences not listed above unfortunately, they will not be able to drive our vehicles.

Information not available at this time, please check at time of rental.

Information not available at this time, please check at time of rental.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

How old do I need to be to drive a rental vehicle?

To drive our vehicles, you and all of your drivers need to be at least 23 years old and have held a full, valid driving licence for at least 3 years at the start of your rental for Car Grp (A/B/C/D/E/G/H) and at least 25 years old and have held a full valid driving licence for at least 5 years at the start of your rental for Car Grp (F/I/J/K/L/M/N/O/P). A higher minimum age limit may apply to certain vehicles.

How do I know if there are minimum age restrictions on my rental?

When you book, you will be told if there are any minimum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email - or call the reservations team.

I'm under 25 do I need to pay a young driver surcharge?

No young driver surcharge to apply.

Are there any maximum age restrictions?
Yes, unfortunately, you will not be able to drive our vehicles if you are over 75 years old.

Can I have a vehicle delivered to me?

Yes, we offer a Delivery Service where we drop the vehicle - and any optional extras you pre-booked - off at a time and place you request. If you want to have the vehicle delivered, you must:

• Be resident in this country
• Be present at the delivery location during your requested delivery period
• Have with you the items detailed in the section of the booking terms and conditions and rental terms and conditions called 'What you need to rent the vehicle'.

You will be responsible for the fuel used - at the Pay on Return rates - to deliver the vehicle to you at the Pay on Return rates - unless you buy Fuel up Front.

The fee for this depends on where you are renting and where the vehicle is being delivered to, but you can expect it to be 45 TND for a maximum of 20km and you will be charged 1.5 TND for every extra km.

Please give us 24 hours notice that you would like us to deliver the vehicle to you. We may be able to deliver it at shorter notice, but you will need to check with the rental station.

Can you collect the vehicle?

Yes, we offer a Collection Service where we collect the vehicle - and any optional extras you rented - at a time and place you request. If you want to have the vehicle collected, you must be available to hand the vehicle over.
You will be responsible for the fuel used – at the Pay on Return rates – to return the vehicle to our nearest rental location unless you buy Fuel up Front.

What happens if I'm not there when you come to collect the vehicle?

If the vehicle, keys, any accessories, any vehicle documents and any optional extras aren't there when we come to collect, you'll still be charged for the collection. You'll then need to book a new collection - and pay another collection fee - or bring the vehicle back to the rental location yourself

Should I bring the vehicle back with a full tank of fuel?
Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up - usually a full tank - as shown on the factory-installed fuel gauge. We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you don't return the vehicle with a full tank - and you can't show us a receipt for fuel - we will charge you the difference.
How do I calculate the cost of Fuel?
The customer will have the car with a full tank and pay the difference consumed as follows:

• Gasoline: 2,800 TND including tax.
• Diesel: 3,000 TND including tax.

Do I need to bring proof of identification?
Yes, you must bring:

• the payment card that was used to make your booking. For some vehicles, two payment cards in your name will be required. One of these must be the payment card used to make your booking.
• photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport or driving licence if it contains a photo, a national identity card or any other form of government-issued identification.

You may also need to bring proof of where you live. This could include a recent utility bill or bank statement. If you're driving licence shows your address, we will accept it as proof of your address.

Other requirements

Will I need to give a pre-authorisation or pay a security deposit?
Yes, you must give us a pre-authorisation on your payment card before we release the vehicle to you. A pre-authorisation holds money in your account.
If you wish to pay in cash, we will take a security deposit instead.
What do I need to do to give a pre-authorisation or security deposit?
You'll need to give us a payment card in your own name that has enough money available on it.
How much is the pre-authorisation or security deposit?
The amount of the pre-authorisation or security deposit is:

• 4000 TND including taxes for Car Groups A,B,C,D,
• 5000 TND including tax for Car Groups E,G,H
• 8000 TND including taxes for Car Groups F,I,N,O,K,P
• 15000 TND including taxes for Car Groups J,M,L

Can I let anyone else drive?
Yes, but only if we have approved them. You must not let anyone else drive the vehicle.
We charge a fee for every Additional Driver we allow to drive the vehicle. The price is 12.00 TND including tax per day for the first additional driver and 18 TND including tax per day for the second additional driver. A maximum of two additional drivers is allowed.
All additional drivers must meet our age, driving licence and ID requirements.

Do you offer a 'meet and greet' service?
Yes, we propose 'meet and greet' service " on Request (Minimum 48 hours notice)

Can I pick up or drop off the vehicle outside your normal opening hours?
Yes, we offer an out of hour's pick-up service where you can collect or drop off the vehicle and any optional extras outside the rental location's normal opening hours.
The out of hour's pick up fee is:
Late delivery or early return fees (Before or after hours - Opening or closure stations)
Airports:
- TUN from (22:00 to 00:00) 80 TND Including Tax and 120 TND including tax after 00:00.
- DJE, NBE, MIR from (20:00 to 00:00) 80TND Including Tax and 120 TND including tax after 00:00.
Downtown stations:
From17:00 to 20:00) 80 TND Including Tax.
EARLY RETURN:
60 TND including Tax.
You must give us at least 24 hours' notice to organise out of hour's pick-up. We may be able to provide the service at shorter notice, but you will need to check with the Reservations team.

My rental has a mileage allowance. I have driven more than the allowance, how much will I pay for excess mileage
Many of our vehicles are provided with unlimited mileage. If a mileage allowance applies, it will be stated on your rental agreement and in your booking confirmation email. If you go over the mileage allowance, the price depends on the vehicle and location .

Can I smoke in the vehicle?
No, it is against the law to smoke in public places in Tunisia. The vehicle is considered a public place so you are not allowed to smoke in it. If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply.

Are there any roads or zones where I need to pay a fee before I can enter?
No, there are no roads or zones where you need to pay a fee before you can enter.

I have been caught speeding, and didn't pay a parking charge, what will I have to pay?
You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. Fines and charges could include:

• All parking fines or charges
• Toll charges
• Towing charges
• Clamping costs
• Traffic fines or charges
• Speeding fines
• And any other charges or fines

If a fine or charge is sent to us because you haven't paid a charge or complied with the law,
We will provide a copy of your passport to the authorities in charge who will take the necessary measures.

I've left the interior of the vehicle very dirty and made it smell. Will I be charged to clean it?
Yes, if the interior of the vehicle is especially muddy, dirty, stained or smelly, and our standard cleaning procedure will not fix it, you will be charged a Specialist Cleaning Charge.

Roadside Assistance

What happens if I break down because of a mechanical failure?
All our vehicles are maintained to the manufacturer's standards, and they're roadworthy when you pick them up so mechanical failure in our vehicles is rare. So long as you're using the vehicle in a country we've agreed to, we provide roadside assistance or recovery free of charge. You can only use our roadside assistance provider to help you. You'll find their contact details inside the vehicle.

What happens if I don't return the incident report form?

If you are involved in an accident, or the vehicle, keys, any accessories, any vehicle documents or any optional extras are damaged, lost or stolen; you must complete and return an incident report form .If you fail to send them to us, we will charge you the total damage caused to the vehicle.

Can I pick up the vehicle from one rental location and return it to another?
Yes, we let you collect the vehicle and any optional extras from one rental location - and return them to another.
How much is the One-Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location and the car group selected.
How do I get a One-Way rental?
You can request a one-way rental when you book - or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.
How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the - 'pay at location' prices available on the day you return the vehicle.

Customers with disabilities

I have a disability, do you offer adapted vehicles?
No, regrettably, we do not currently offer specially adapted vehicles at this time.
I have a disability, do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.

Popular optional extras to rent

I have small children, do you offer child seats?
Yes, we offer baby and child seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos.
How much are your child seats?
The fee for renting a seat is 20 TND a day. If you rent the vehicle for more than 15 days, you'll only be charged for a maximum of 15 days and get to use the seat for the duration of your rental, up to 28 days.
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 150 TND and 200 TND on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
I'm not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, the fee for renting a GPS is 65 TND a day. If you rent the vehicle for more than 14 days, you'll only be charged for a maximum of 14 days and get to use the GPS for the duration of your rental, up to 28 days.
If the GPS is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost between 1000 TND and 1200 TND on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please note: It is against the law in Tunisia to use a GPS that tells you where speed cameras are. If you rent a GPS from us, it won’t give you speed camera information.]
Do you offer an audio tour guide service on your GPS?
No, unfortunately we do not offer an audio tour guide service at this time.
I want to be able to access the internet anywhere I go, do you offer a solution?
No, unfortunately we do not offer internet service at this time.
I'm intending to drive along toll roads; do you offer a device to make this quicker and easier for me?
No, unfortunately we do not offer any electronic toll charging devices at this time.

Winter equipment to rent

I'm concerned about the road conditions, do you offer all-weather tyres?
No, unfortunately we do not offer all weather tyres at this time.
I'm going skiing, do you offer snow chains?
No, unfortunately we do not offer snow chains at this time.
I'm have brought my own skis with me, do you rent ski racks?
No, unfortunately we do not offer ski racks at this time.
I've left my hands-free kit behind, do you rent them?
No, unfortunately we do not offer hands-free kits at this time.
I'm moving items, do you rent blankets?
No, unfortunately we do not offer blankets at this time.
I'm moving items, do you rent trolleys?
No, unfortunately we do not offer trolleys at this time.

Optional extras available to buy

I've left my USB charger behind, do you sell them?
No, unfortunately we do not sell USB chargers at this time.
I've left my mobile charger behind, do you sell them?
No, unfortunately we do not sell mobile chargers at this time.
I want to charge my device in the car, do you sell car chargers?
No, unfortunately we do not sell car chargers at this time.
I've left my iPhone 5 cable behind, do you sell them?
No, unfortunately we do not sell iPhone 5 cables at this time.

I want to keep the vehicle for longer, what should I do?
If you want to extend the rental please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement to avoid any police penalty in case of control. You cannot drive with an expired rental agreement - this is strictly prohibited.
Extra days will be charged at 'pay at location' prices.
What happens if I don't extend the rental?
If you fail to extend your rental and are late returning the vehicle, we will charge you for an extra day. You cannot drive with an expired rental agreement - this is strictly prohibited

What countries am I allowed to take the vehicle to?
You are only allowed to use the vehicle in the country of rental.

Can I buy a product to allow me to drive in other countries?
No, regrettably, we do not offer any products which enable you to drive in other countries.