Opciones de exceso

Reducción de exceso (ER), o Cero exceso (ZE), disponibles en las oficinas participantes, son coberturas opcionales que reducen aún más el exceso estándar.

reduce el exceso estándar. Haga clic aquí para obtener información adicional.

Las tarjetas que acepta Avis incluyen: Visa, MasterCard, American Express y una tarjeta de pago de Avis. Al inicio del alquiler, debe presentar una tarjeta de débito o crédito física. La tarjeta debe mostrar su nombre, firma y número de tarjeta, con el logotipo correspondiente. El titular de la tarjeta debe ser el cliente y estar presente al retirar el vehículo.

Avis no acepta tarjetas bancarias con el titular de la tarjeta redactado, ni acepta tarjetas de valor almacenado, de prepago o recargables, ni tarjetas de dinero para viajes, ni tarjetas EFTPOS. Avis tampoco acepta tarjetas presentadas en teléfonos/relojes ni métodos de pago sin contacto, como pay-wave.

Al terminar el periodo de alquiler, algunas oficinas de Avis aceptarán tarjetas de valor almacenado prepagadas o recargables como forma de pago final.

Recuerde: Las tarjetas de débito o crédito están sujetas a un cargo por transacción de tarjeta del 2.53 % para Visa y MasterCard y del 3.57 % para American Express (incluido el GST) al momento de recoger el vehículo y realizar el pago.

Avis Nueva Zelanda puede requerir que un cliente que va a alquilar un vehículo llene un formulario de Calificación para alquiler y proporcione una identificación adicional, según se considere necesario o apropiado o de acuerdo con la ley vigente. Consulte la Política de calificaciones para alquiler.

Please see Credit Card Policies

The Driver must (i) hold a full, current and valid driving licence appropriate for the vehicle class while they are using the vehicle. (not being a learner’s, provisional or Pink licence) and (ii) have an International Driving Permit (IDP) or official translation (if licence is not in Roman alphabet).

New Zealand issued Pink licences will state the words Limited, Alcohol Interlock or Zero Alcohol Limit on them. Avis will not rent to a Pink licenced customer.
An International Driving Permit is not a stand-alone document and this must be carried with your valid domestic driving licence for it to be valid.

Digital drivers licence from Australia are not accepted. You must present a physical (plastic) drivers licence.

Chinese licences are acceptable as long as they are also accompanied with a full English translation from an approved translator. This also includes a notary translation done in China.

Information not available at this time, please check at time of rental.

Information not available at this time, please check at time of rental.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

All additional drivers must meet the same minimum age & drivers licence requirements as the main renter. Each Additional Driver may be charged a daily fee.

For further information, view our Additional Driver policy here.

Extensions or late returns result in additional charges.

The minimum age to rent a vehicle is 21 years of age. A Young Driver Surcharge may apply.

You may cancel your booking at any time by calling reservations or managing your booking online.

For Pay Now reservations, depending on when you cancel, you will be charged a cancellation or no-show fee.

• If you need to cancel at least 24 hours prior to your scheduled pick-up time, you will be refunded the pre-paid amount less a cancellation fee of up to $86.25 NZD.
• If you need to cancel within 24 hours prior to the scheduled pick-up time, you will be refunded the pre-paid amount less a cancellation fee of up to $172.50 NZD.
• If the value of the reservation is less than the cancellation fee, you will not be charged any further amount and will not be entitled to any refund.
• If you fail to cancel your reservation prior to the pick-up time and do not collect the vehicle on the pick-up date, a no show fee of the entire prepaid amount will be forfeited.
• Amounts indicated above are inclusive of GST.
• For 'Pay at Counter' reservations, no cancellation and or no show fee applies

Estimated Total includes base rate, taxes (GST) and surcharges. If a discount coupon has been used on your reservation the discounted value will also be calculated in the Estimated Total. Optional insurance coverages, GPS, Child Safety Seats, and one-way fees will also be calculated in the total, where applicable. Items such as credit/debit card transaction fees and petrol are not included in the Estimated Total.

To ensure a seamless start to your journey, our vehicles are rented with a full tank of fuel. It would be appreciated if the vehicle was also returned with a full tank, however if this is not possible, a refuelling charge will be applicable. The option of pre-paid fuel is on offer at select locations and the exact rate of the refuelling charge will be available upon vehicle collection. Electric Vehicles must be returned with at least 77% charge, or you'll incur a recharge fee. 

• You may change your booking (whether a Pay Now or Pay at Counter booking) any time before the day you are due to pick-up the vehicle by calling reservations or managing your booking online (if available). We will send you a revised booking confirmation email confirming your new booking details. For Pay Now reservations, the additional amount to be paid will be charged at time of rental pick up.
• For Pay Now reservations, if you return the vehicle before the original return date (early return), you will not be refunded any portion of your payment. This does not detract from your rights as a consumer under applicable consumer protection legislation, including the New Zealand Consumer Law.
• Modifying or returning your vehicle to a different location, changing the dates or the rental duration, will result in the reservation being recalculated at the new daily rates and any applicable one way fees or other charges may apply.

Customers travelling between the North and South Islands are permitted to take Avis rental vehicles on the Inter-Island ferries across Cook Strait.

• It is the customer's responsibility to book vehicle and passenger ferry tickets
• A minimum hire period may apply
• Rental can start and finish at any Avis location in NZ (subject to vehicle availability)

We recommend that our customers book the ferry crossing at their earliest convenience to secure the desired crossing date.

Further information and details may be found here.

At this location the minimum age is 22 for all car groups.  Maximum age is 70 for all car groups.

The collection, use, disclosure and retention of your information, including your personal information, provided to us in connection with payment for our services and products, or participation in our programs, whether directly by you or on your behalf through a payment service, is subject our Privacy Notice located on our website or in the terms and conditions of the Rental Agreement and the Privacy Act 1993.

Minimum age:   22 years
Maximum age:  70 years

In addition to taxes your rate is subject to the following surcharge, separately stated on your rental agreement:

Vehicles are not permitted to leave New Zealand.