Rent a Car at Hard Rock Hotel Near Lake Tahoe, CA

Acceptance of the Loss Damage Waiver relieves the renter and authorized additional drivers of responsibility for loss of, or damage to the Avis car, when they comply with the terms and conditions listed on the rental document jacket. At the time of rental, the customer must initial whether he/she accepts or declines the LDW and optional services. LDW and optional services must be signed for at the rental counter.
LDW is taxable.

If LDW is not accepted, the customer is financially responsible for the full value of:

• Accident damage
• Glass damage
• Stolen items (radio, battery, etc.)
• Vandalism
• Theft of the car

Exceptions:

In Wisconsin, if LDW is not accepted, the renter is liable for all loss or damage to the Avis car due to an accident or reckless, wanton behavior.

In Illinois, if LDW is not accepted, the customer is financially responsible for up to the full value of the vehicle.
In cases of theft not due to the customer’s negligence, the customer liability would vary based on the vehicle group rented, ranging from $5,000 to $40,000. 
If the theft occurs due to the customer’s negligence or complicity, the customer is financially responsible for up to the full value of the vehicle.

Canceling LDW
Once LDW has been purchased, it must remain on the contract. The customer has the option to return the car & close the rental agreement; however, this could change the rate for the rental agreement and a different, possibly higher, rate could apply for a new rental.

Exceptions:
Customers who rent in New York and purchase LDW in New York can decide to cancel this service at no charge, within specific guidelines:

• Rental must be 2 days or more.
• The cancellation must be within the first 24 hours of the rental.
• The actual renter must take the car to an Avis location for inspection & must sign a cancellation notice.

Loss of Use
The customer may also be responsible for reimbursing Avis for the revenue lost by not being able to use the car while it is being repaired or not recovered due to theft (referred to as Loss of Use).

Global insurance coverages are always subject to change. Please verify at time of rental.

Avis accepts most major credit cards as credit identification at the time of rental.  The renter's name must be on the credit card.

Accepted credit card list:  Avis Charge Card, American Express, AT&T Capital, Diner's Club Int'l, Discover, China UnionPay, JCB, MasterCard, and Visa.  Some locations may not accept each of the referenced cards.

Avis may request an authorization hold against your account for the estimated rental charges of the rental, but reserves the right in its sole discretion to request an extra value to be based on certain factors as we deem appropriate:

• Most rentals may require an authorization hold of the estimated rental charges plus $200.00 USD.
• If you have prepaid the rental, the hold amount will be $250.00 USD.

While this hold is in place, the funds will not be available for your use.  When the rental is over, we will process the reversal, but the bank may take time to post it back to the account.

Note: Prepaid credit cards are not acceptable methods of credit identification to pick up a car at any location.  One of the above mentioned cards must be presented.  Prepaid credit cards are accepted at time of return only, if we can obtain full authorization from the card bank for the total charges due.

Participating locations will accept a Debit card, however, it must have an accepted bank processing logo (Visa, MasterCard, AMEX, Discover, etc) at the time of rental if you are at least 25 years of age with the following requirements:

• The name of the renter must be on the debit card.
• A debit card is accepted as credit identification for Economy cars, Compact cars, Intermediate cars, Standard cars, Full-Size cars, Intermediate SUV's, or Standard SUV's.  The rental of any other vehicle category will require a major credit card. 
• At airport locations, you will be required to show proof of a return airline flight that corresponds with your rental.
• You will be subject to a credit check to determine and ensure credit worthiness before releasing the car to you.  If your credit file is frozen with Equifax, you will be required to lift the restriction prior to your rental.  Lifting the restriction does not guarantee that you will be able to rent a vehicle as you will still be subject to a credit check.

Avis may request an authorization hold against your account for the estimated charges of the rental but reserves the right in its sole discretion, to request an extra value to be based on certain factors as we deem appropriate:

• Most rentals may require an authorization hold of the estimated rental charges plus $200 USD.
• Rentals of 4 days or more may require an authorization hold of the estimated rental charges plus $300 USD.
• If you have prepaid the rental with a debit card, the hold is $250.00 USD.

THESE FUNDS WILL NOT BE AVAILABLE FOR YOUR USE.  When the rental is over we will process the reversal but the bank may take time to post it back to the account.  If you fail to return the vehicle as agreed, Avis will obtain additional authorizations from your account to cover the rental charges.  Avis is not responsible for any returned checks or over-drafts based on this policy.

Positive identification in addition to your driver's license may be required.

Note: Prepaid Debit/Gift cards are not acceptable methods of credit identification to pick up a car at any location.  One of the above mentioned cards must be presented. Prepaid Debit/Gift cards are accepted at time of return only.

At time of pick-up, driver must present a valid, U.S.-issued driver's license and credit card (or debit card at participating locations) in the driver's name.  If the driver's license is not issued in the U.S., you must present your drivers license and either a passport or a Canadian enhanced license in the driver's name.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

All additional drivers must be at least 25 years of age. The following are exempt from the additional driver fee but must meet all other driver requirements: the renter's employer or fellow employee when on company business and renting under a corporate account; the renter's spouse or domestic partner; the companion driver of a renter with a disability who has completed the non-licensed renter form; for insurance replacement rentals, company employees or family members who are designated on the insurance policy. All other additional drivers must complete and sign an additional driver form and present valid credit identification. A maximum of two additional drivers may complete a form.

For all US states other than NV and NY, the additional driver fee is $13 per day per driver with a maximum charge of $65 per driver. The fee in New York is $3 per day per driver. The fee in Nevada is $11 per day per driver with a maximum of $55 per driver.

• A Frequent Traveler Program Surcharge or Excise Tax of up to $1.50 per day may be applied and will be assessed in connection with miles, points or credits earned pursuant to this reservation.
• Extensions or late returns may result in additional charges.

A customer renting a Luxury Car, Minivan, 12-Passenger Van, Full-Size SUV, Premium SUV, Standard Elite SUV or any vehicle in the Specialty/Signature Series/Cool Car categories must be at least 25 years old.

• Exception: A customer with an acceptable corporate discount number can rent the above car classes at 21 years old without an underage fee.

For all other car classes, a customer presenting a major charge card must be at least 21 years old.  An underage surcharge of $27.00 per day will apply for renters 21-24 years old.

• Exception: A customer presenting a major charge card with an acceptable corporate discount number can rent at 18 years old without an underage fee.

A customer presenting an acceptable bank debit card must be at least 25 years old.  (See Debit Card Policies for acceptable car groups and full details.)

• Exception: A customer presenting an acceptable bank debit card with a corporate discount number can rent at 21 years old without an underage fee.

A customer presenting an Avis charge card, government-issued Visa/MasterCard or government travel/purchase orders can rent any car class at age 18 without an underage fee.

At the time of rental, the renter or authorized driver may be subject to an electronic DMV check from the issuing state of the driver's license, or may be asked to sign a declaration attesting to specific criteria:

• The renter/authorized driver has a valid license that is not currently suspended, expired, revoked, canceled or surrendered.
• The renter/authorized driver has not, within the last 36 months had 1 or more convictions for reckless driving.
• The renter/authorized driver has not, within the last 36 months had 1 or more convictions for driving under the influence (DUI), driving while intoxicated (DWI), or driving while alcohol impaired (DWAI).
• The renter/authorized driver has not, within the last 36 months failed to report or leave the scene of an accident.
• The renter/authorized driver has never been in possession of a stolen vehicle or used a vehicle in a crime.
• The renter/authorized driver has not, within the last 24 months had 3 or more convictions for moving violations (including seat belt violations).
• The renter/authorized driver has not, within the last 36 months had 3 or more accidents

Fuel Service Charge. Most rentals come with a full tank of fuel, but that is not always the case.

Where available, if permitted by law, if you drive less than 75 miles, you acknowledge that we will add a flat fee to the rental, the amount of which will be disclosed on the Rental Contract and at the counter prior to rental. You may avoid this charge at time of return by providing a receipt for fuel purchased at which time the flat fee will be reversed from your total rental charges. If this subparagraph (a) does not apply, there are three refueling options:

1) If you do not accept the fuel service option, where available, at the beginning of your rental, and you return the car with less fuel than was in it when you received it, as we determine in our sole discretion, we will charge you a fuel service charge at the applicable rate per-mile or rate per-gallon specified on the Rental Contract or disclosed at the location. The per-mile rate is used if you do not buy fuel during the rental. To calculate this amount, we multiply the number of miles driven, as shown on the car’s odometer (or provided by the vehicle's telematics device), times the per-mile rate shown on the Rental Contract. The per gallon rate is used if you buy fuel during the rental and provide us with a receipt on our request, but the tank is not as full when you return the car as when you received the car (by using the factory installed gauge, rounded down to the nearest 1/8 tank), times the per-gallon rate shown on the Rental Contract.

Although two methods are used for ease of calculation, the per mile and per-gallon rates produce approximately the same result. Some of our cars are equipped with onboard telematics which record the actual amounts of fuel in the gas tank. In the event your car has such a device, you will be charged for the actual amount of gasoline needed to fill the tank based on the reading of this device.

2) If you accept the fuel service option at the beginning of your rental, you will be charged as shown on the Rental Contract for that purchase and you will not pay us a fuel service charge. If you choose this option, you will not incur an additional fuel service charge, but you will not receive any credit for fuel left in the tank at the time of return.  If you accept the partial fuel service option at the beginning of your rental, you will be charged as shown on the Rental Contract for that purchase and you will pay a fuel service charge for any fuel not covered by the partial fuel service option. The per-gallon cost of the fuel service option will always be lower than the fuel service charge. The cost of refueling the car yourself at a local service station may be lower than the fuel service charge or the fuel service option. You acknowledge that the fuel service charge is not a retail sale of fuel.

3) You may avoid a fuel service charge if you return the car with the fuel tank as full as when you received it and, if requested by us, present a receipt for your fuel purchase. If you put fuel into the car, you must use the correct fuel (having the grade of gasoline stated on the car fuel information decal, or on-road diesel). Do not use ethanol fuel even if the car states that it is a flex-fuel vehicle.

Renters who have indicated a country of residence outside of the US will be required to present a non US issued drivers license and a non US issued passport OR an international airline ticket at the time of rental to qualify for the rate.

Si agregó alguna de las opciones de alquiler siguientes a su reservación, pudieran aplicarse algunos términos y condiciones.

GPS:

• Disponible en las oficinas participantes.
• La edad mínima es de 25 años, pero puede variar de acuerdo con la oficina. Ciertas oficinas aplican un recargo a los conductores que no cumplen con el requisito de edad mínima.
• La fiabilidad de las direcciones dependerá del momento de la implementación del software, así como de la información suministrada por el fabricante de los mapas instalados.
• Yo (el cliente) reconozco que el vehículo de alquiler puede estar equipado con GPS (sistema satelital de posicionamiento global). Reconozco que el sistema satelital puede estar limitado por condiciones atmosféricas o topográficas. Asimismo, reconozco que la unidad de GPS puede dejar de funcionar si se altera, destruye o daña en un accidente, o si los sistemas satelitales están obstruidos e operantes.
• El cliente es responsable de todos los costos generados en caso de pérdida, robo o daños ocasionados a la unidad de GPS y a cualquiera de sus componentes.
• El cliente acepta liberar y eximir a Avis de responsabilidad por cualquier falla de la unidad de GPS. 

Opción de servicio de combustible

• Las comisiones por la Opción de servicio de combustible no se incluyen en el total estimado del alquiler.
• Las tarifas se calculan y aplican al momento del alquiler.
• Las comisiones varían según la oficina y están determinadas por el valor de mercado actual del combustible en el área circundante de la oficina de alquiler y el tamaño del tanque de combustible del vehículo de alquiler.
• El cliente no recibirá crédito o reembolso por el combustible no utilizado que quede en el tanque al momento de la devolución.

Asistencia en carretera

• El estimado total no incluye los impuestos, pero estos se aplicarán al momento del alquiler.
• El servicio Roadside Assistance está disponible en todas las oficinas participantes de los EE.UU., Canadá, Puerto Rico, las Islas Vírgenes (EE.UU.) y Nueva Zelanda.
• Roadside Assistance cubre el costo de asistencia con llaves de reemplazo, vehículo cerrado con llaves adentro, tarifa por el servicio de cambio de neumáticos, arranque auxiliar y suministro de combustible de emergencia (hasta 3 galones).
• La prohibición del uso del vehículo anulará esta opción.

SiriusXM®

• El estimado total no incluye los impuestos, pero estos se aplicarán al momento del alquiler.
• Disponible en las oficinas participantes de EE.UU.  

Otras opciones

• Las opciones de alquiler no seleccionadas ni ofrecidas en el sitio web avis.com no se pueden modificar en línea.
• El estimado total no incluye los impuestos, pero estos se aplicarán al momento del alquiler.
• Para realizar cualquier modificación a estas opciones de alquiler, debe comunicarse con el servicio al cliente o en el mostrador de alquiler.

Ver los términos y condiciones de Avis Rental.

Si reserva con Amazon Benefits, se aplican de forma adicional los Términos y Condiciones de Amazon.

Aceptar participación
Avis Mobile Notifications es un servicio de alerta de suscripción con calificación estándar que proporciona alertas móviles y MMS urgentes a los clientes, incluidas actualizaciones de los alquileres actuales y futuros del cliente e información sobre reclamaciones o consultas relacionadas con alquileres anteriores. Al proporcionar su número de teléfono, usted acepta recibir mensajes de texto, incluidos mensajes de texto enviados por un sistema de marcación telefónica automática (Automatic Phone Dialing System, “ATDS”), de parte nuestra y de nuestros socios de servicio con respecto a su alquiler. La frecuencia de los mensajes varía según el recorrido del cliente. No utilizaremos un ATDS para enviarle mensajes de texto con fines de marketing, a menos que recibamos su consentimiento previo expreso por escrito. No está obligado a dar su consentimiento para comprar ninguno de nuestros bienes o servicios.

Salir
Para excluirse de los mensajes de texto de marketing, envíe un mensaje de texto con la palabra “STOP” desde su dispositivo móvil en respuesta a un mensaje de texto de marketing. También puede administrar sus preferencias para recibir mensajes de texto de marketing actualizando su perfil de Avis en Avis.com. Simplemente seleccione “No” en la opción SMS Notifications (Notificaciones SMS) en la sección preferencias de comunicaciones de su perfil.

Ayuda
Para obtener ayuda, envíe la palabra “HELP” en respuesta a este mensaje de texto o escriba al correo electrónico custserv@avis.com o llame al 1-800-352-7900.

Empresas de servicios de comunicaciones admitidas (Solo EE. UU.)
AT&T, Sprint, T-Mobile®, Verizon Wireless, Virgin Mobile USA, U.S. Cellular®, Metro PCS, ACS Wireless, All West Wireless, Bluegrass, Boost USA, Cambridge Telecom, Cellcom, Cellular South, Centennial, Cincinnati Bell, Cricket Communications, Cellular One of East Central Illinois, Appalachian Wireless, Farmer's Mutual Telephone Company, General Communications, Golden State Cellular, PC Management, Inland Cellular, Illinois Valley Cellular, Nex-Tech Wireless, Nucla-Naturita, nTelos, Revol, Silver Star PCS (Gold Star), Snake River PCS, South Central, Syringa, Thumb Cellular, UBET Wireless, Unicel, United Wireless, and West Central Wireless. 
*T-Mobile no es responsable por mensajes retrasados o no entregados

Empresas de servicios de comunicaciones admitidas (solo Canadá)
Aliant Mobility, Bell Mobility, Eastlink, Fido, Mobilicity, MTS, NorthernTel Mobility, Public Mobile, Rogers Wireless, SaskTel Mobility, Telébec Mobilité, TELUS Mobility, Vidéotron, Virgin Mobile Canada, WIND Mobile

Términos y condiciones completos y Política de privacidad:

Garantía 
Avis no es responsable de los retrasos en la recepción de mensajes SMS conectados con nuestra puerta de enlace SMS. La entrega de mensajes SMS está sujeta a la transmisión efectiva de su proveedor de servicio/operador de red inalámbrica.

Privacidad 
Utilizaremos su información solo para prestarle los servicios que nos solicite, tal como se establece en nuestro aviso de privacidad, que se encuentra en www.avis.com/privacy.

Cargo
Avis no realiza ningún cargo por el servicio de mensajes de texto. Se pueden aplicar tarifas estándar de mensajes y de datos. No somos responsables por los cargos que realice el proveedor de servicio de una persona como resultado de la prestación de este servicio por parte nuestra. Avis no asume ninguna responsabilidad por los cargos a los que usted pueda estar sujeto por este servicio de mensajes de texto. Cualquier cargo por mensaje de texto en el que incurra será facturado en la factura de su proveedor de servicio móvil.

No se permite el remolque. No se permite el uso de los vehículos para remolcar o empujar algo.  En los vehículos no se permite instalar una base para remolque.

Canada:
Vehicles may be driven into Canada with no restrictions. The rental counter must be notified at the time of the rental that you plan to drive into Canada so the location can provide a copy of the "Canadian Non-Resident Insurance Card" or you may download the card here (provided at no cost). Based on availability, one-way rentals may be allowed to some Canada cities.

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Mexico:  Vehicles rented at this location are not allowed to travel into Mexico.

Vehicles at this location can be driven throughout the continental U.S. with no restrictions.  Based on availability, one-way rentals may be allowed to some U.S. cities.

E-TOLL COLLECTION DEVICE AVAILABILITY

TOLL PAYMENT TAG PASS
You are responsible for payment of all tolls incurred during the rental period. We offer an optional service called e-toll that allows customers to use electronic toll lanes on highways, bridges, tunnels, and other tolled passages. All vehicles are pre-equipped to electronically process tolls. If you do not pay cash for tolls, you automatically opt into our e-toll service to which you agree to pay us or our toll program administrator with whom we will share your credit card/debit information for all tolls incurred during your rental and all related fees, charges, and penalties. The e-toll fees may take 4-8 weeks after the rental to be billed to your credit card/debit card on file.

E-TOLL SERVICE CONVENIENCE FEES

• For our corporate renters who use their corporate discount number (AWD) on the rental contract, the convenience fee for e-Toll usage is $5.95 USD for each day the E-Toll device is used during the rental with a maximum of $29.75 USD per rental contract (plus toll charges).
• For all other customers, the convenience fee for e-Toll usage is $6.95 USD for each day the E-Toll device is used during the rental with a maximum of $34.75 USD per rental contract (plus toll charges).

Additional Notes
All toll charges incurred will be paid at the maximum prevailing non-discounted or cash rates posted by the toll authority. 
There are NO service charges if e-Toll is NOT USED during the rental duration.

E-TOLL UNLIMITED

Available at participating locations in the following states: California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Oklahoma, Ohio, Pennsylvania, Rhode Island, Texas, Vermont, Washington, and West Virginia.
If you use the unlimited E-Toll service, all cost of tolls and convenience Fees are included. For this service, you pay a flat fee of $10.99 up to $23.99 USD per each day of the rental period, regardless of whether or not you incur any tolls, or a flat fee of $54.95 up to $119.95 USD per week. E-toll unlimited must be purchased at the beginning of the rental.

OPTING OUT OF E-TOLL
If you do not choose e-toll unlimited at the time of rental, you may avoid the standard e-toll fees on any given day during the term of the rental if you ensure the transponder shield box is in the "closed" position and you pay cash for all tolls, use your own adequately funded, properly mounted and compatible electronic toll device to pay for all tolls, or pay the toll authority directly and follow the toll authority rules and requirements.

For more information on tolling, please visit avis.com/etoll or check at the time of rental.