Damage

What products reduce the amount I may be liable to pay if the vehicle is damaged during the rental?

If you have Damage Waiver (CDW) and the vehicle, keys, any accessories or any vehicle documents are damaged, the amount you may be liable to pay for the damage will be reduced to no more than the excess stated on your rental agreement meaning you'll pay for the cost of repair or replacement or the excess, whichever is less, for each separate incident of damage, plus a damage processing fee of 390.00 NOK. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference. If you are a consumer, i.e. a physical person who acts primarily for purposes that fall outside the scope of business activities, and if you can make it probable that the damage or loss was not in any way your fault or due to your negligence, you are not liable for any costs.
How much is the excess?

The excess will be 7500.00 SKR You can reduce the excess even further by buying an excess reduction product.
How do I get Damage Waiver?

In most cases, Damage Waiver is provided with the vehicle as standard. If it's included, it will be stated on your rental agreement and in your booking confirmation email. If it is not included, the price depends on the vehicle you're renting and the place you're renting it from. But you can expect it to cost between 40.00 SEK and 110.00 SEK a day.

Is there an excess reduction product available to reduce my excess further?

Yes, Super Damage Waiver (SCDW) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location - but you can expect it to cost between 105 SEK and 125 SEK a day.

Will I need to pay if the windscreen or any other window is damaged?

It will be treated the same as any other damage to the vehicle.

How do I get Windscreen Protection?

If you've bought Windscreen Protection, it will be stated on your rental agreement. The price depends on the vehicle you're renting and the place you're renting it from. But you can expect it to cost 30 SEK a day.

What happens if I damage any optional extras I rent from you?

If any optional extras are damaged, you have to pay for the cost of replacement, or their estimated repair costs in addition to the rental fee. If you are a consumer and if you can make it probable that the damage was not in any way your fault or due to your negligence, you are not liable for such costs.

What payment cards do you accept?

We accept:American Express (excluding American Express Traveller's Cheque cards), Diners cards, Discover cards, Visa credit cards, Visa debit cards, MasterCard credit cards, MasterCard debit cards, Avis-issued charge cards.

We don't accept Visa Electron cards, Maestro cards, Cirrus cards, JCB cards, any pre-paid cards even if they carry the Visa or MasterCard logo or any other cards not listed above. We do not accept Digital Payment Cards.

Visa and MasterCard debit cards are accepted.

Do I need to bring my driving licence with me?
Yes.  All drivers must bring all parts of their valid driving licence with them.  They must bring both their driving licence and either an international driving licence or an official English translation, by a notary, of their driving licence for any of the following situations:

• The driving licence was issued in a non-European country
• The driving licence was issued in a non-Roman alphabet like Arabic, Greek, Russian, Hebrew or Japanese.

We do not accept digital driving licenses.

Is there a minimum length I must have held my licence for?
Yes.  All drivers must have held their licences for at least 1 year.  If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as one of the following:

• Previous driving licences
• A letter from their driving licence authority stating that they have held it for this minimum period.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

No Show Policy
If you fail to rent and do not cancel your passenger car reservation there will be a fee of SEK 750.
You must cancel your van reservation at least 7 days prior to the rental to avoid a fee of 50% of estimated rental charges. If you fail to cancel your van reservation we will charge the entire amount of estimated rental charges.

How old do I need to be to rent a vehicle?
To drive our vehicles, you and all of your drivers need to be at least 19 years old and have held a full, valid drivers license for at least 1 year at the start of your rental. A higher minimum age limit may apply to certain vehicles.

 I'm under 25, do I need to pay a young driver surcharge?

No, so long as you hold a full, valid driving license for at least 1 year.

Are there any maximum age restrictions?

No, so long as you hold a full, valid driving license for at least a year.

Electric Vehicles

How much battery charge should I return an electric vehicle with?

You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at the time of pick-up.

What am i charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at the time of pick-up?

We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. the amounts charged are set out below:

• The payment card that was used to make your booking. For some vehicles, two payment cards in your name will be required. One of these must be the payment card used to make your booking.
• Photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport or driving licence if it contains a photo, a national identity card or any other form of government issued identification.
• You may also need to bring proof of where you live. This could include a recent utility bill or bank statement. If your driving licence shows your address we will accept it as proof of your address.

The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
(The vehicle rental price* + GBP 300 (or if applicable, the equivalent amount in your local currency) MINUS (Any sum you have already paid when making a "Pay Now" booking)

* The "vehicle rental price" includes the vehicle rental cost and all optional extras you've requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any "Pay at Location" amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).

** If you buy our "Fuel Up Front" product, we will reduce the GBP 300 (or if applicable, the equivalent amount in your local currency) by the amount we charge you for the "Fuel Up Front" product

The GBP 300 (or if applicable, the equivalent amount in your local currency) is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period (or to the agreed return location);
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.

Can I let anyone else drive?
Yes, but only if we have approved them.  You must not let anyone else drive the vehicle.

We charge a fee for every Additional Driver we allow to drive the vehicle. The price you can expect it to be SEK 40.00 a day per driver. 
All additional drivers must meet our age, driving licence and ID requirements.

If any additional driver is outside of our age restrictions, we will also charge a driver surcharge.

Do you offer a 'meet and greet' service?

Yes, in some of our airport and train station rental locations.
The 'meet and greet' fee is between 200.00 SEK and 400.00 SEK.
You must give us at least 24 hours notice to organize a 'meet and greet' pick up. We may be able to provide the service at shorter notice, but you will need to check with the Reservations team.

Can I pick up the vehicle outside your normal opening hours?
Yes, some airport and train station rental locations offer an out of hour's pick-up service where you can collect the vehicle and any optional extras outside the rental location's normal opening hours.

The out of hour's pick up fee is SEK 200.00.

You must give us at least 24 hours notice to organize out of hour's pick-up.

My rental has a mileage allowance.  I have driven more than the allowance, how much will I pay for excess mileage
There is no mileage allowance. Your mileage charge will be stated on your rental agreement.

Can I smoke in the vehicle?
You are not allowed to smoke in the vehicle. If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge of PLN 492.00 will apply.

Are there any roads or zones where I need to pay a fee before I can enter?
Yes, certain areas, such as highways have congestion charging zones meaning you need to pay a fee if you wish to drive in certain areas, on certain days and during certain times. In addition, there are toll roads and toll bridges which require you to pay a fee if you wish to use them. If you do not pay these charges before you enter such areas or use such roads or bridges, you will incur a fine. 

We recommend you check websites such as www.urbanaccessregulations.eu provide useful information.  If the rental location is in or near a restricted area, we will tell you about it when you pick up the vehicle.  We are unable to tell you about any other restricted areas.

I have been caught speeding, and didn't pay a parking charge, what will I have to pay?
You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. Fines and charges could include:

• All parking fines or charges
• Toll charges
• Towing charges
• Clamping costs
• Traffic fines or charges
• Speeding fines
• And any other charges or fines

If a fine or charge is sent to us because you haven't paid a charge or complied with the law, we will take payment for:

• Our adminstration fee of £30 for each fine or charge issued in the United Kingdom to cover our costs of dealing with the fine or charge, or
• Our administration fee of between €24 and €45 for each fine or charge issued in any other country, which will be charged in the currency of the country where the fine occurred
• Plus the fine or charge if we have to pay it

I've left the interior of the vehicle very dirty and made it smell. Will I be charged to clean it?
Yes, if the interior of the vehicle is especially muddy, dirty, stained or smelly, and our standard cleaning procedure will not fix it, you will be charged a Specialist Cleaning Charge of 1500 SEK.

Congestion Charges
Renting a vehicle from a location in the congestion area, you will be charged a daily congestion fee. You might also be charged a congestion fee, when renting from a location, which is located close to a congestion area if you will be driving in the congestion area. The daily charge varies between 30SEK and 60SEK and is paid upfront upon the check out. 30SEK daily is applicable for the Gothenburg area and 60SEK daily for Stockholm area. The stated Charges are excl. Taxes.
Locations with mandatory congestion fee

• Stockholm Globen, Stockholm Klaraberg, Gothenburg City

Locations with possible congestion fee depending on your travel plans

• Barkarby, Rissne & Södertälje

What happens if I break down because of a mechanical failure?
All our vehicles are maintained to the manufacturer's standards, and they're roadworthy when you pick them up so mechanical failure in our vehicles is rare. So long as you're using the vehicle in a country we've agreed to, we provide roadside assistance or recovery free of charge. You can only use our roadside assistance provider to help you. You'll find their contact details inside the vehicle.
 
What happens if I break down because of a non-mechanical failure or in another country?
You must tell us if you break down or have an accident. If you need roadside assistance, we will arrange this for you but you will have to pay for it. You will also be charged for any costs we incur getting the vehicle back on the road in the country of rental. This may include, but is not limited to:

• Call out and recovery costs of around actual cost; ranging from 1500.00 SEK to 20,000.00 SEK
• Repair costs
• Loss of use
• Repatriation costs
• An administration fee of 0.00 SEK
• Any costs to take you, and/or any of your passengers, to another location.
• Electrical Charge for EV Vehicles (Where the cable is in working order)

What happens if I don't return the incident report form or European accident form?
If you are involved in an accident, or the vehicle, keys, any accessories, any vehicle documents or any optional extras are damaged, lost or stolen; you must complete and return an incident report form and if available, the European accident report form. If you fail to send them to us, we will charge you up to 17,500 SEK..

Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.

How much is the One Way fee?
The price depends on the rental location. You can expect it to be between 400.00 SEK and 7500.00 SEK.

How do I get a One Way rental?
You can request a one-way rental when you book, or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.

How much will it cost if I did not request a One Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.

How much is the pre-authorisation or security deposit?
The amount of the pre-authorisation is calculated based on:

1.  the vehicle rental price (including all optional extras you've requested), calculated at the start of the rental based on the intended length of the rental
2.  the equivalent of $110 in Swedish Krona (SEK).

If you have selected our Pay Now option, when booking, the sum you have paid will be deducted from the pre-authorisation value.
If you'd like more details, please call the Reservations team or ask a member of our team.

The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.

Customers with disabilities

I have a disability, do you offer adapted vehicles?
No, regrettably, we do not currently offer specialty adapted vehicles at this time.

I have a disability, do you offer hand controls?

No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.

Popular optional extras to rent

I have small children, do you offer child seats?
Yes, we offer baby, infant, child and booster seats.  A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos.  An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos.  A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos.  A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos.

In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.

Please note: In Poland, all children must normally use a child car seat until they're 12 years old or 135 cm tall. 

How much are your child seats?
The fee for renting a seat will depend on where you're renting but you can expect it to cost between 100.00 SEK - 400.00 SEK per day.  
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 500.00 SEK and 3500.00 SEK on top of the hire fee. If you are a consumer and if you can make it probable that the damage was not in any way your fault or due to your negligence, you are not liable for such costs. 

I'm not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, we offer a couple of products which provide satellite navigation systems:
GPS - Device the fee for renting a GPS will depend on where you¿re renting - but you can expect it to cost 125 SEK a day. If you rent the vehicle for more than 10 days, you¿ll only be charged for a maximum of 10 days and get to use the GPS for the duration of your rental, up to 31 days.
If the GPS is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost between 500 SEK and 1500 SEK on top of the hire fee. If you are a consumer and if you can make it probable that the damage was not in any way your fault or due to your negligence, you are not liable for such costs.
Travel Companion Tablet - This provides a GPS service as well as other useful features you may need when travelling. The fee for hiring Travel Companion Tablet is 200 SEK a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get to use the device for the duration of your rental, up to 31 days. If the Travel Companion Tablet is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from 3200 SEK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. If you plan to travel outside Sweden, you should check to see whether you can use our GPS as it will give you speed information.

Do you offer an audio tour guide service on your GPS?
No, unfortunately we do not offer an audio tour guide service at this time.

I want to be able to access the internet anywhere I go, do you offer a solution?

Yes, we offer a couple of products which provide access to the internet.
Mobile Wi-Fi devices - This provides 500MB data per day. We provide this service on behalf of a third party - so you will need to read and agree to separate terms and conditions with them. We'll give you these terms and conditions at the rental location. 

How much does Mobile Wi-Fi cost?
The fee for hiring mobile Wi-Fi will depend on where you're renting - but you can expect it to be 125 SEK a day.

If the mobile Wi-Fi device is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from 500.00 SEK to 1500.00 SEK on top of the hire fee. If you are a consumer and if you can make it probable that the damage was not in any way your fault or due to your negligence, you are not liable for such costs.
If the mobile Wi-Fi device, the sim card or any mobile Wi-Fi accessories are damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from 500.00 SEK to 1500.00 SEK on top of the hire fee. If you are a consumer and if you can make it probable that the damage was not in any way your fault or due to your negligence, you are not liable for such costs.

Travel Companion Tablet - This provides 1GB data per day, as well as other useful features you may need when travelling. The fee for hiring Travel Companion Tablet is 200 SEK a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get to use the device for the duration of your rental, up to 31 days.

If the Travel Companion Tablet is damaged, lost or stolen, you¿ll have to pay for a replacement. This is likely to cost from 3200 SEK on top of the hire fee. If any Travel Companion Tablet accessories are damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from 25 to 120 SEK on top of the hire fee. If you are a consumer and if you can make it probable that the damage was not in any way your fault or due to your negligence, you are not liable for such costs.

Please note: In many countries, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you¿re driving in.

Winter equipment to rent

I'm concerned about the road conditions, do you offer all-weather tyres?
Yes, if the rental location you're hiring from is in an area where it's illegal to drive without all-weather tyres at certain times of year, the vehicle will automatically be supplied with them-and the fee will be included in your rental fee or contract.

I'm going skiing, do you offer snow chains?
No, unfortunately we do not offer snow chains at this time. However all our cars come with studded winter tyres as required by law.

I have brought my own skis with me, do you rent ski racks?
Yes, some rental locations offer ski racks. You can expect to pay between 175.00 SEK and 625.00 SEK a day to rent a Ski Rack from us. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get to use the ski rack for the duration of your rental, up to 31 days.
Ski racks can't be fitted to all our vehicles, so you may need to upgrade if you need one. This may increase the price of the vehicle and any excess you have to pay.
If the ski rack is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost 1250.00 SEK on top of the hire fee. If you are a consumer and if you can make it probable that the damage was not in any way your fault or due to your negligence, you are not liable for such costs.
Please give us at least 24 hours notice if you want to hire a ski rack. If you need it at shorter notice, please call the Reservations team.

I've left my hands-free kit behind, do you rent them?
No, unfortunately we do not offer hands-free kits at this time.

I'm moving items, do you rent blankets?
No, unfortunately we do not offer blankets at this time.

I'm moving items, do you rent trolleys?
No, unfortunately we do not offer trolleys at this time.

Optional extras available to buy

I've left my USB charger behind, do you sell them?
No, unfortunately we do not sell USB charges at this time.

I've left my mobile charger behind, do you sell them?
No, unfortunately we do sell mobile charges at this time.

I want to charge my device in the car, do you sell car chargers?
No, unfortunately we do sell car charges at this time.

I've left my iPhone 5 cable behind, do you sell them?
No, unfortunately we do sell iPhone cables at this time.

I want to keep the vehicle for longer, what should I do?

If you want to extend the rental please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement. Extra days will be charged at pay at location prices.

What happens if I don't extend the rental?

If you fail to extend your rental and are late returning the vehicle, we will charge you for an extra days rental plus a late return administration fee for each day or part of a day until the vehicle is returned.

the late return administration fee is 150.00 SEK.

What countries am I allowed to take the vehicle to?

Depending on the make and model of vehicle, you are only allowed to use the vehicle in the European Union and/or the relevant countries shown on our country map www.avis.se.

Can I buy a product to allow me to drive in other countries?

Yes, if you buy Continental Cover, you may also take our vehicle to:
Andorra, Austria, Balearics, Belgium, Bulgaria, Canary Islands, Channel Islands (unless you are a resident of the Channel Islands), Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Italy, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, San Marino, Sardinia, Sicily, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Turkey in Europe, and Uskudar.