Can I let anyone else drive?
Yes, but only if we have approved them. You must not let anyone else drive the vehicle.
We charge a fee for every Additional Driver we allow to drive the vehicle. The price you can expect it to be SEK 50.00 a day per driver.
All additional drivers must meet our age, driving licence and ID requirements.
If any additional driver is outside of our age restrictions, we will also charge a driver surcharge.
Do you offer a 'meet and greet' service?
Some rental locations offer a Meet & Greet service.
You must give us at least 24 hours notice to organize a 'meet and greet' pick up.
Can I pick up the vehicle outside your normal opening hours?
Yes, some airport and train station rental locations offer an out of hour's pick-up service where you can collect the vehicle and any optional extras outside the rental location's normal opening hours.
The out of hour's pick up fee is SEK 500.00.
You must give us at least 24 hours notice to organize out of hour's pick-up.
My rental has a mileage allowance. I have driven more than the allowance, how much will I pay for excess mileage
There is no mileage allowance. Your mileage charge will be stated on your rental agreement.
Can I smoke in the vehicle?
You are not allowed to smoke in the vehicle. If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge between SEK 1000.00 and SEK 3000.00
Are there any roads or zones where I need to pay a fee before I can enter?
Yes, certain areas, such as highways have congestion charging zones meaning you need to pay a fee if you wish to drive in certain areas, on certain days and during certain times. In addition, there are toll roads and toll bridges which require you to pay a fee if you wish to use them. If you do not pay these charges before you enter such areas or use such roads or bridges, you will incur a fine.
We recommend you check websites such as www.urbanaccessregulations.eu provide useful information. If the rental location is in or near a restricted area, we will tell you about it when you pick up the vehicle. We are unable to tell you about any other restricted areas.
I have been caught speeding, and didn't pay a parking charge, what will I have to pay?
You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. Fines and charges could include:
- All parking fines or charges
- Toll charges
- Towing charges
- Clamping costs
- Traffic fines or charges
- Speeding fines
- And any other charges or fines
If a fine or charge is sent to us because you haven't paid a charge or complied with the law, we will take payment for:
- Our adminstration fee of £30 for each fine or charge issued in the United Kingdom to cover our costs of dealing with the fine or charge, or
- Our administration fee of between €24 and €45 for each fine or charge issued in any other country, which will be charged in the currency of the country where the fine occurred
- Plus the fine or charge if we have to pay it
I've left the interior of the vehicle very dirty and made it smell. Will I be charged to clean it?
Yes, if the interior of the vehicle is especially muddy, dirty, stained or smelly, and our standard cleaning procedure will not fix it, you will be charged a Specialist Cleaning Charge between SEK 1000.00 and SEK 3000.00
Congestion Charges
Renting a vehicle from a location in the congestion area, you will be charged a daily congestion fee. You might also be charged a congestion fee, when renting from a location, which is located close to a congestion area if you will be driving in the congestion area. The daily charge is 75SEK and is paid upfront upon the check out, 10 day maximum charge.
Locations with mandatory congestion fee
- Stockholm Globen, Stockholm Klaraberg, Gothenburg City
Locations with possible congestion fee depending on your travel plans
- Barkarby, Bromma, Arlanda and Landvetter.
What happens if I break down because of a mechanical failure?
All our vehicles are maintained to the manufacturer's standards, and they're roadworthy when you pick them up so mechanical failure in our vehicles is rare. So long as you're using the vehicle in a country we've agreed to, we provide roadside assistance or recovery free of charge. You can only use our roadside assistance provider to help you. You'll find their contact details inside the vehicle.
What happens if I break down because of a non-mechanical failure or in another country?
You must tell us if you break down or have an accident. If you need roadside assistance, we will arrange this for you but you will have to pay for it. You will also be charged for any costs we incur getting the vehicle back on the road in the country of rental. This may include, but is not limited to:
- Call out and recovery costs of around actual cost; ranging from 1500.00 SEK to 20,000.00 SEK
- Repair costs
- Loss of use
- Repatriation costs
- An administration fee of 0.00 SEK
- Any costs to take you, and/or any of your passengers, to another location.
- Electrical Charge for EV Vehicles (Where the cable is in working order)
What happens if I don't return the incident report form or European accident form?
If you are involved in an accident, or the vehicle, keys, any accessories, any vehicle documents or any optional extras are damaged, lost or stolen; you must complete and return an incident report form and if available, the European accident report form. If you fail to send them to us within 7 business days after our inital request, the full deductible of 17,500 SEK will be charged.