Rent a Car at Arboga Downtown

Damage Waiver

In most cases, Damage Waiver is provided with the vehicle as standard. If it is included, it will be stated on your Rental Agreement Form (and in your booking confirmation).

Damage Waiver reduces the amount you pay for each clearly separate incident of damage if the vehicle is damaged (or the amount you pay to replace any keys, accessories or vehicle documents that are lost, stolen or damaged).

The amount you pay for each clearly separate incident of damage will be the lower of a) the applicable cost payable under the Theft, Loss, and Damages Policy; or b) the excess stated on your Rental Agreement Form.

On most rates the CDI and TP is included in the rates. The price for CDI and TP is 25-29% of TMI (time, milage & insurance). Note that CDI and TP are alwasy sold together.

Super Damage Insurance (SCDI)

Eliminates the Excess

Normally between SEK 140.00 and SEK 160.00,

Liability Insurance (LI)

Mandatory Liability insurance for all vehicles, covers damage to property or third parties caused by the driver with the car.
The excess in the event of accident is 3,500.00 SEK.

Excess elimination of Liability Insurance (LI), costs 30.00 SEK per day.

Windscreen Protection

Reduces the amount you have to pay if the windscreen or any other window is damaged.

Cannot be purchased separatley, it is included in SDCI.

What payment cards do you accept?

We accept:American Express (excluding American Express Traveller's Cheque cards), Diners cards, Visa credit cards, Visa debit cards, MasterCard credit cards, MasterCard debit cards, Avis-issued charge cards.

We don't accept Visa Electron cards, Maestro cards, Cirrus cards, JCB cards, any pre-paid cards even if they carry the Visa or MasterCard logo or any other cards not listed above. We do not accept Digital Payment Cards.

How much is the pre-authorisation?

The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
(The vehicle rental price* + EUR 200 MINUS (Any sum you have already paid when making a "Pay Now" booking)

* The "vehicle rental price" includes the vehicle rental cost and all optional extras you've requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any "Pay at Location" amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).

** If you buy our "Fuel Up Front" product, we will reduce the EUR 200 (or if applicable, the equivalent amount in your local currency) by the amount we charge you for the "Fuel Up Front" product

The EUR 200 (or if applicable, the equivalent amount in your local currency) is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period (or to the agreed return location);
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.

Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.

In relation to certain high value vehicles, we may require you to provide us with two payment cards for the purposes of the pre-authorisation. Where this is the case, this will be confirmed when making a booking. 

If you'd like more details, please call our customer support team, or ask a member of our team.

Visa and MasterCard debit cards are accepted.

Do I need to bring my driving licence with me?
Yes.  All drivers must bring all parts of their valid driving licence with them.  They must bring both their driving licence and either an international driving licence or an official English translation, by a notary, of their driving licence for any of the following situations:

• The driving licence was issued in a non-European country
• The driving licence was issued in a non-Roman alphabet like Arabic, Greek, Russian, Hebrew or Japanese.

We do not accept digital driving licenses.

Is there a minimum length I must have held my licence for?
Yes.  All drivers must have held their licences for at least 1 year.  If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as one of the following:

• Previous driving licences
• A letter from their driving licence authority stating that they have held it for this minimum period.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

No Show Policy
If you fail to rent and do not cancel your passenger car reservation there will be a fee of SEK 750.
You must cancel your van reservation at least 7 days prior to the rental to avoid a fee of 50% of estimated rental charges. If you fail to cancel your van reservation we will charge the entire amount of estimated rental charges.

How old do I need to be to rent a vehicle?
To drive our vehicles, you and all of your drivers need to be at least 19 years old and have held a full, valid drivers license for at least 1 year at the start of your rental. A higher minimum age limit may apply to certain vehicles.

 I'm under 25, do I need to pay a young driver surcharge?

No, so long as you hold a full, valid driving license for at least 1 year. In the event of damage, an additional excess of SEK 2500.00 applies if the driver is under 25 years old.

Are there any maximum age restrictions?

No, so long as you hold a full, valid driving license for at least a year.

Fines and charges 

Within Sweden there are toll roads and toll bridges which require you to pay a fee if you wish to use them. If you do not pay these charges before you use them you will incur a fine.

In Sweden, congestion charges are fees drivers pay to access certain city areas varying during peak hours. These charges aim to reduce traffic congestion and encourage eco-friendly transport by varying fees based on time.

Congestion charges for our rental vehicles in Sweden are calculated based on the average daily passages through the tolls. This approach is taken because the toll charges encompass not only the direct financial aspect but also the operational administration. 

Renting a vehicle from a location in the congestion area, you will be charged a daily congestion fee. You might also be charged a congestion fee, when renting from a location, which is located close to a congestion area if you will be driving in the congestion area. You may also be charged a congestion charge if you rent from an office near a congestion charge area, if you plan to drive within a congestion charge area. The daily fee is 75.00 SEK in Stockholm and 60.00 SEK in Gothenburg, and is paid in advance at checkout.

If you'd like more details, please ask a member of our team.

We recommend you check the Internet to find out about any restricted areas before you travel. Websites such as www.urbanaccessregulations.eu provide useful information. If the rental location is in or near a restricted area, we will tell you about it when you pick up the vehicle. We are unable to tell you about any other restricted areas.

If a fine or charge is sent to us because you haven't paid a charge or complied with the law, we will take payment for:

• Our administration fee of 562.50 SEK for each fine or charge issued to cover our costs of dealing with the fine or charge; or between EUR 24.00 and EUR 45.00 for each fine or charge issued in any other country which will be charged in the country where the fine occurred.
• The actual amount of the fine or charge imposed if we have to pay it.

Keeping the vehicle interior clean

Please note the following: 

• You are not permitted to smoke in your rental vehicle. If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply of between 1,000.00 SEK and 3,000.00 SEK. 
• If the interior of the vehicle is especially muddy, dirty, stained, or smelly, and our standard cleaning procedure will not fix it, you will be charged a specialist cleaning charge of between 1,000.00 SEK and 3,000.00 SEK. 

Charge for congestion charge

In Sweden, congestion charges are fees drivers pay to access certain city areas varying during peak hours. These charges aim to reduce traffic congestion and encourage eco-friendly transport by varying fees based on time.
Congestion charges for our rental vehicles in Sweden are calculated based on the average daily passages through the tolls. This approach is taken because the toll charges encompass not only the direct financial aspect but also the operational administration. 
Renting a vehicle from an office within the congestion charge area will charge you a daily congestion charge fee. You may also be charged a congestion charge if you rent from an office near a congestion charge area, if you plan to drive within a congestion charge area. The daily fee is 75.00 SEK in Stockholm and 60.00 SEK in Gothenburg, and is paid in advance at check-out.

Office with mandatory congestion charge

• Stockholm Klaraberg, Gothenburg City

Office with possible charge for congestion tax

• Barkarby, Bromma, Arlanda, Stockholm Globen, Stockholm Varmdo, Stockholm Haninge and Landvetter.

Fully electric vehicles

When renting electric vehicles, a service called Northe is included. Northe brings together several charging operators in one solution. The solution can be used voluntarily by using the charging chip attached to the car key. With the charging chip, the electric car is charged at the charging stations associated with Northe, at market price plus an administration fee of 25%. If the charging key is not returned at the end of the rental, a fee will be charged. 

If you would like further information, please contact one of our rental offices.

We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the "Pay on Return" rate. The amounts charged are set out below:

* unless the vehicle had less than 70% battery charge when you collected it, in which case, you must return it with at least the same % battery charge as it had at time of pick-up in order for no additional costs to be applied.

Charging Solution

Yes, when renting electric cars, a service called Northe is included. Northe brings together several charging operators in one solution. The solution can be used voluntarily by using the charging chip attached to the car key. With the charging chip, the electric car is charged at the charging stations associated with Northe, at market price plus an administration fee of 25%. If the charging key is not returned at the end of the tenancy, a fee will be charged. The customer will be responsible for all charging that is carried out until the lease is finally closed. This means that if the car is handed over outside opening hours, or in other ways which mean that there is a period of time between handing over and until the charging pad is in our possession, then the renter is liable for any consumption. If you would like further information, please contact one of our rental offices.

• The payment card that was used to make your booking. For some vehicles, two payment cards in your name will be required. One of these must be the payment card used to make your booking.
• Photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport or driving licence if it contains a photo, a national identity card or any other form of government issued identification.
• You may also need to bring proof of where you live. This could include a recent utility bill or bank statement. If your driving licence shows your address we will accept it as proof of your address.

The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
(The vehicle rental price* + GBP 300 (or if applicable, the equivalent amount in your local currency) MINUS (Any sum you have already paid when making a "Pay Now" booking)

* The "vehicle rental price" includes the vehicle rental cost and all optional extras you've requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any "Pay at Location" amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).

** If you buy our "Fuel Up Front" product, we will reduce the GBP 300 (or if applicable, the equivalent amount in your local currency) by the amount we charge you for the "Fuel Up Front" product

The GBP 300 (or if applicable, the equivalent amount in your local currency) is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period (or to the agreed return location);
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.

Can I let anyone else drive?
Yes, but only if we have approved them.  You must not let anyone else drive the vehicle.

We charge a fee for every Additional Driver we allow to drive the vehicle. The price you can expect it to be SEK 50.00 a day per driver. 
All additional drivers must meet our age, driving licence and ID requirements.

If any additional driver is outside of our age restrictions, we will also charge a driver surcharge.

Do you offer a 'meet and greet' service?

Some rental locations offer a Meet & Greet service.
You must give us at least 24 hours notice to organize a 'meet and greet' pick up.

Can I pick up the vehicle outside your normal opening hours?
Yes, some airport and train station rental locations offer an out of hour's pick-up service where you can collect the vehicle and any optional extras outside the rental location's normal opening hours.

The out of hour's pick up fee is SEK 500.00.

You must give us at least 24 hours notice to organize out of hour's pick-up.

My rental has a mileage allowance.  I have driven more than the allowance, how much will I pay for excess mileage
There is no mileage allowance. Your mileage charge will be stated on your rental agreement.

Can I smoke in the vehicle?
You are not allowed to smoke in the vehicle. If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge between SEK 1000.00 and SEK 3000.00

Are there any roads or zones where I need to pay a fee before I can enter?
Yes, certain areas, such as highways have congestion charging zones meaning you need to pay a fee if you wish to drive in certain areas, on certain days and during certain times. In addition, there are toll roads and toll bridges which require you to pay a fee if you wish to use them. If you do not pay these charges before you enter such areas or use such roads or bridges, you will incur a fine. 

We recommend you check websites such as www.urbanaccessregulations.eu provide useful information.  If the rental location is in or near a restricted area, we will tell you about it when you pick up the vehicle.  We are unable to tell you about any other restricted areas.

I have been caught speeding, and didn't pay a parking charge, what will I have to pay?
You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. Fines and charges could include:

• All parking fines or charges
• Toll charges
• Towing charges
• Clamping costs
• Traffic fines or charges
• Speeding fines
• And any other charges or fines

If a fine or charge is sent to us because you haven't paid a charge or complied with the law, we will take payment for:

• Our adminstration fee of £30 for each fine or charge issued in the United Kingdom to cover our costs of dealing with the fine or charge, or
• Our administration fee of between €24 and €45 for each fine or charge issued in any other country, which will be charged in the currency of the country where the fine occurred
• Plus the fine or charge if we have to pay it

I've left the interior of the vehicle very dirty and made it smell. Will I be charged to clean it?
Yes, if the interior of the vehicle is especially muddy, dirty, stained or smelly, and our standard cleaning procedure will not fix it, you will be charged a Specialist Cleaning Charge between SEK 1000.00 and SEK 3000.00

Congestion Charges
Renting a vehicle from a location in the congestion area, you will be charged a daily congestion fee. You might also be charged a congestion fee, when renting from a location, which is located close to a congestion area if you will be driving in the congestion area. The daily charge is 75SEK and is paid upfront upon the check out, 10 day maximum charge.
Locations with mandatory congestion fee

• Stockholm Globen, Stockholm Klaraberg, Gothenburg City

Locations with possible congestion fee depending on your travel plans

• Barkarby, Bromma, Arlanda and Landvetter.

What happens if I break down because of a mechanical failure?
All our vehicles are maintained to the manufacturer's standards, and they're roadworthy when you pick them up so mechanical failure in our vehicles is rare. So long as you're using the vehicle in a country we've agreed to, we provide roadside assistance or recovery free of charge. You can only use our roadside assistance provider to help you. You'll find their contact details inside the vehicle.
 
What happens if I break down because of a non-mechanical failure or in another country?
You must tell us if you break down or have an accident. If you need roadside assistance, we will arrange this for you but you will have to pay for it. You will also be charged for any costs we incur getting the vehicle back on the road in the country of rental. This may include, but is not limited to:

• Call out and recovery costs of around actual cost; ranging from 1500.00 SEK to 20,000.00 SEK
• Repair costs
• Loss of use
• Repatriation costs
• An administration fee of 0.00 SEK
• Any costs to take you, and/or any of your passengers, to another location.
• Electrical Charge for EV Vehicles (Where the cable is in working order)

What happens if I don't return the incident report form or European accident form?
If you are involved in an accident, or the vehicle, keys, any accessories, any vehicle documents or any optional extras are damaged, lost or stolen; you must complete and return an incident report form and if available, the European accident report form. If you fail to send them to us within 7 business days after our inital request, the full deductible of 17,500 SEK will be charged.

If you want to pick up the vehicle and return it to a different location, an additional fee will be payable.

If you asked for a one-way rental when you booked, the fee will be included in your total rental price.

If you didn't ask for a one-way rental when you booked and you want to return the vehicle to a different location in the same country, you can expect to pay an additional fee of between 400.00 SEK and 7,500.00 SEK.

If you didn't ask for a one-way rental when you booked and you want to return the vehicle to a different location, in a different country, the fee is determined on the day you return the car plus an administration fee will apply, this varies by location/country.

Drop offs at a different location One-way rentals must be agreed with us in advance. Please contact us if you would like to understand what additional fee will apply to a one-way rental in circumstances where it didn't form part of your original rental agreement.

If you did not request a one-way rental but return the vehicle to a different location, you will be charged a one-way fee at the 'pay at location' prices available on the day you return the vehicle.

Car seats
We offer baby, infant, child, and booster seats. 
A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. 
An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos.
A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos. 
A booster seat is typically suitable for a child aged 8 to 11 years and weighing between 20 and 45 kilos.

Our staff are not able to install the baby seats on your behalf but will be happy to show you how. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away 

Please note: In Sweden all children must normally use a child car seat until they’re 12 years old or 135 cm tall. 

The fee for renting a seat is 125.00 SEK per day. 
If you rent the vehicle for more than 4 days, you'll only be charged a maximum of 4 days for the duration of the rental, up to 30 days.

If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 500.00 SEK and 3,500.00 SEK on top of the hire fee. * 

Winter tyres
In Sweden it is compulsory for your vehicle to be fitted with Winter tyres. The vehicle will automatically be supplied with them.

If any tyres are damaged, lost or stolen, you will have to pay for a replacement pair. You can expect this to be up to the value of the excess stated on your rental agreement. In Sweden this is normally between 0 and 9,500.00 SEK. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

Ski Racks
Some rental locations offer ski racks. We can also supply snow chains at some locations and you can expect to pay between 175.00 SEK and 625.00 SEK per day.

If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get to use the ski rack for the duration of your rental, up to 31 days

Ski racks cannot be fitted to all our vehicles, so you may need to upgrade if you need one. This may increase the price of the vehicle and any excess you may have to pay 
If the ski rack is damaged, lost or stolen, you'll have to pay for a replacement. *
This is likely to cost between 1,250.00 SEK and 9.500,00 SEK on top of the hire fee.

GPS/iToorer
The fee for renting a GPS will depend on where you're renting but you can expect it to cost 80.00 SEK per day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get to use the GPS for the duration of your rental, up to 30 days.

If the GPS device is damaged, lost or stolen, you are responsible for the cost of the replacement, this is likely to cost between 500.00 SEK and 2,500.00 SEK on top of the hire fee. *

Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. If you rent a GPS from us, it will not give you speed camera information.

Mobile Wi-Fi/Itoorer

We offer Mobile Wi-Fi devices at some rental locations. This provides unlimited data per day. We provide this service on behalf of a third party so you will need to read and agree to separate terms and conditions with them. The fee for hiring Mobile Wifi will depend on where you are renting but you can expect it to be 100.00 SEK per day. If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get to use the Mobile Wi-Fi for the duration of your rental, up to 31 days.

If the device is damaged, lost or stolen you will have to pay for a replacement. This is likely to cost between 500.00 SEK and 2,500.00 SEK on top of the hire fee. 

If the sim card or any Mobile Wi-Fi accessories are damaged, lost or stolen you will have to pay for a replacement. This is likely to cost between 500.00 SEK and 1,500.00 SEK on top of the hire fee. *

It is illegal to drive whilst using a handheld mobile phone, tablet or other communication device. It is your responsibility to drive safely and according to the laws of the country you are driving in.

Avis Travel Companion Tablet
This provides a GPS service and 1GB data per day, as well as other useful features you may need when travelling. We provide this service on behalf of a third party so you will need to read and agree to separate terms and conditions with, which will be signed by you on the device at the time of rental check out. 

The fee for hiring Travel Companion Tablet is 125.00 SEK per day. depending on features activated. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get to use the device for the duration of your rental, up to 30 days.

If the Travel Companion Tablet is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from 2,500.00 SEK on top of the hire fee. If any of the accessories are lost, damaged or stolen, you will have to pay for a replacement. This is likely to cost between 25.00 SEK and 125.00 SEK on top of the hire fee. *

* If you can show the damage or loss was not in any way your fault or due to negligence, we will refund the cost to you.

Digital E-SIM 
This service provides mobile internet access via a digital simcard. The E-SIM can be activated within minutes and allows access to data services such as web browsing and downloads. Availability and performance may vary depending on location, network coverage and local service providers. The E-SIM is intended for use during the rental period. 

I want to keep the vehicle for longer, what should I do?

If you want to extend the rental please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement. Extra days will be charged at pay at location prices.

What happens if I don't extend the rental?

If you fail to extend your rental and are late returning the vehicle, we will charge you for an extra days rental plus a late return administration fee for each day or part of a day until the vehicle is returned.

the late return administration fee is 150.00 SEK.

If you plan to drive outside of Sweden, Norway, Denmark and Finland, you will be charged a cross border fee of 350.00 SEK per day. If you rent the vehicle for more than 18 days, you will be charged for a maximum of 18 days per rental, which can last up to 31 days.

The fee for driving within Scandinavia to Norway, Denmark or Finland is 350.00 SEK per rental, which can last up to 31 days.

• Austria
• Andorra
• Belgium
• Czech Republic
• Denmark
• Finland
• France
• Germany
• Italy
• Liechtenstein
• Luxembourg
• Monaco
• Netherland
• Norway
• Poland
• Portugal
• San Marino
• Spain
• Sweden
• Switzerland

Please note that there are some vehicles which are not permitted to drive to some of the above countries, please contact the reservations team for further information.

Travel to the following countries for all vehicles is not permitted:

Albania, Azerbaijan, Bulgaria, Bosnia and Herzegovina, Croatia, Faroe Islands, Greenland, Belarus, Cyprus, Estonia, Georgia, Great Britain, Greece, Hungary, Iceland, Ireland, Kazakhstan (KZ), Kosovo (RKS), Latvia, Lithuania, Malta, North Macedonia, Moldova, Montenegro, Romania, Russia, Serbia, Slovakia, Slovenia, Turkey, Ukraine, Balearic Islands, the Canary Islands, Corsica, Crete, Sardinia and any country outside continental Europe.

Any infringement or non-compliance with any of the above provisions shall entitle Avis Budget Group to terminate the rental agreement without notice or to withdraw from the rental agreement. Claims for compensation by the renter are excluded in such a case. Avis budget groups’ entitlement to compensation for any damage incurred as a result of the violation of any of the above provisions shall remain unaffected.

Please note that if you are permitted to take the vehicle outside of Sweden it is your responsibility to make sure you comply with legal requirements applicable in the relevant country/countries you travel in.