Damage

What products reduce the amount I have to pay if the vehicle is damaged during the rental?
If you have Damage Waiver (CDW) and the vehicle, keys, any accessories or any vehicle documents are damaged, the amount you have to pay for the damage will be reduced to no more than the excess stated on your rental agreement meaning you will pay for the cost of repair or replacement, whichever is less, for each separate incident of damage, plus a damage processing fee of 390.00 NOK. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference.

How much is the excess?
This is stated on your rental agreement, and also in your booking confirmation email.

How do I get Damage Waiver?
In most cases, Damage Waiver is provided with the vehicle and included in the rate as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it is not included in the rate as standard, the price depends on the vehicle you are renting and the place you are renting it from. But you can expect it to cost between 110.00 NOK and 300.00 NOK a day. Damage Waiver is mandatory in Norway.
 
Is there an excess reduction product available to reduce my excess further?
Yes, Super Damage Waiver (SCDW) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location, but you can expect it to costs between 172.00 NOK and 207.00 NOK a day.

Will I need to pay if the windscreen is damaged?
Yes.  However, Windscreen Protection reduces the amount you have to pay if the windscreen or any other window is damaged to zero.  Having windscreen protection also means you would not pay an admin fee.

How do I get Windscreen Protection?
If you have bought Windscreen Protection, it will be stated on your rental agreement.  The price depends on the vehicle you are renting and the place you are renting it from. But you can expect it to cost between 25.00 NOK and 50.00 NOK a day.

What happens if I damage any optional extras I rent from you?
If any optional extras are damaged, you have to pay for the cost of replacement, or their estimated repair costs in addition to the rental fee.

Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if damage was caused by or as a result of:

• Water or fire damage
• Driving the vehicle without due care and attention
• Driving or using the vehicle in breach of your contract

What do I have to pay if I do not have Damage Waiver?
If the vehicle, keys, any accessories or any vehicle documents are damaged during your rental, unless you can prove the damage was not in any way your fault or due to your negligence, you will have to pay:

• Either the cost of replacement, or the estimated repair costs whichever is cheaper
• Plus our loss of use
• Plus an administration fee

Where can I find information of damage charges I have paid?
If we find damage, we will charge the amount you have to pay to your card. Unless you have asked us to send you a receipt by post or email, you will be able to find details of this payment here http://www.avis.no/kontakt-oss/Kvittering.

Theft

What products reduce the amount I have to pay if the vehicle is lost or stolen during the rental?
If you have Theft Protection waiver (TP) and the vehicle is stolen, the amount you have to pay will be reduced to no more than the excess stated on your rental agreement meaning you will pay for the cost of repair or replacement or the excess, whichever is less.  If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you.  If you can show the damage was less than we said, we will refund you the difference.  

How much is the excess?
This is stated on your rental agreement, and also in your booking confirmation email. You can reduce the excess even further by buying an excess reduction product.

How do I get Theft Protection waiver?
In most cases, Theft Protection waiver is provided with the vehicle and is included in the rate as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it is not included in the rate as standard, the price depends on the vehicle you are renting and the place you are renting it from. But you can expect it to cost between 30.00 NOK and 70.00 NOK a day. Theft Protection is mandatory in Norway
 
Is there an excess reduction product available to reduce my excess further?
Yes, Super Theft Protection waiver (STP) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location, but you can expect it to costs between 73.00 NOK and 88.00 NOK a day.

What happens if I lose any optional extras I rent from you or if they are stolen?
If any optional extras are lost or stolen, you have to pay for the cost of replacement in addition to the rental fee.

Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if the loss or theft was caused by or as a result of:

• Keys being left in the vehicle
• Keys being lost or stolen
• Using the vehicle in breach of the contract

What do I have to pay if I do not have Theft Protection?
If the vehicle, keys, any accessories or any vehicle documents are lost or stolen during your rental, you will have to pay:

• The cost of replacement
• Plus our loss of use

If you can show theft was not in any way your fault or due to your negligence, we will refund these costs to you.

Where can I find information of theft charges I have paid?
If a loss or theft has occurred, unless you can prove the theft was not in any way your fault or due to your negligence, we will charge the amount you have to pay to your card. Unless you have asked us to send you a receipt by post or email, you will be able to find details of this payment here http://www.avis.no/kontakt-oss/Kvittering.

Damage to people and their property

What do I have to pay if I injure someone whilst driving?
Third Party Liability (TPL) cover is provided with the vehicle as standard. This means that if you have an accident in our vehicle and you injure someone, including any of your passengers, or you damage anything which belongs to them, you will not have to pay any of their costs.  Third Party Liability cover does not cover any death or injury suffered by the driver of our vehicle or any damage to personal items in our vehicle.

Are there any times when third party liability cover would not apply?
If the law requires us to provide you with third party liability cover, the minimum cover required by law will still apply but we, or our insurer, may seek to recover our costs from you if the accident was caused by:

• By you breaking the contract (for example allowing someone we had not approved drive the vehicle of driving whilst under the influence of alcohol, drugs or any other unlawful substance)
• By you breaking the law
• As a result of your negligence or recklessness.

What products cover the driver of the vehicle?
Personal Accident Insurance (PAI) covers the driver of the vehicle in the event of an accident.  It reduces the amount you have to pay in the event of an accident to zero per claim depending on the claim you make. Personal Accident Insurance provides the following benefits:

• A maximum of 500 000.00 NOK in the event of death and 500 000.00 NOK in the event of loss of limbs or eyes or permanent total disability
• A maximum of 25 000.00 NOK towards emergency medical expenses related directly to the accident
• Medical assistance and rescue costs (conditions apply)
• Baggage up to 30 000.00 NOK per vehicle excluding any items you rented through us (again, there are conditions, and a limit of 2 000.00 NOK per item).  An excess of 1 000.00 NOK per claim applies.

Who provides Personal Accident Insurance?
Personal Accident Insurance is underwritten by Tryg Forsikring AS. You will need to agree to their terms and conditions.

How do I get Personal Accident Insurance?
If you have bought Personal Accident Insurance, it will be stated on your rental agreement.  The price depends on the location you are renting from, but you can expect it to costs between 20.00 NOK and 20.00 NOK a day.
 
Can I increase my cover and reduce my excess?
Yes, Super Personal Accident Insurance (SPAI) provides the following enhanced benefits:

• A maximum of 1 500 000.00 NOK in the event of death, loss of limbs or eyes or permanent total disability
• A maximum of 75 000.00 NOK towards emergency medical expenses related directly to the accident
• Medical assistance and rescue costs (conditions apply)
• Baggage up to 50 000.00 NOK per vehicle excluding any items you rented through us (again, there are conditions, and a limit of 3 200.00 NOK per item).
• Expenses for replacing main house keys and locks up to 5 000.00 NOK.
• Emergency travel expenses, SPAI covers the most affordable option for Avis for onward travel to your home, or a repair facility, in Norway, travel to the place where the car was delivered or travel to the place where we can get you a replacement vehicle delivered.

Is Super Personal Accident Insurance available when renting any vehicles?
Yes, you can buy Super Personal Accident Insurance not matter what vehicle you rent.

How do I get Super Personal Accident Insurance?
If you have bought Super Personal Accident Insurance, it will be stated on your rental agreement.  The price depends on the location you are renting from, but you can expect it to costs between 45.00 NOK and 45.00 NOK a day.

What will you pay if I do not have Personal Accident Insurance?
If the driver of the vehicle is involved in an accident and is injured or dies, we will not pay their costs.  If any personal items in the vehicle are damaged, lost or stolen, we will not pay for their repair or replacement.
For information, passengers are considered third parties and would benefit from the third party liability cover provided with the vehicle as standard.

Protection packages

I want to buy more than one protection product, can I get a protection package?
Yes, we offer a variety of protection packages:

• Excess Reduction includes Super Damage Waiver and Super Theft Protection
  The price depends on the vehicle and location, but you can expect it to costs between 150.00 NOK and 200.00 NOK a day.
• Vehicle Cover includes Super Damage Waiver, Super Theft Protection.  The price depends on the vehicle and location, but you can expect it to costs between 245.00 NOK and 295.00 NOK a day
• Vehicle cover Plus includes Super Damage Waiver, Super Theft Protection and Roadside Assistance.  The price depends on the vehicle and location, but you can expect it to costs between 285.00 NOK and 335.00 NOK a day.

Third party protection products

I have bought a protection product from an external provider, can I use it?
If you decide to buy cover from someone else, you will have to pay our full costs then you will need to make a claim with the external provider to get your money back.  It is your responsibility to ensure you understand the terms of any cover you buy from an external provider and for any claim you make.  We are unable to help you with your claim.

What payment cards do you accept?
We accept:

• American Express (excluding American Express Travellers Cheque cards)
• Diners cards
• Visa credit cards
• Visa debit cards
• MasterCard credit cards
• MasterCard debit cards
• Avis-issued charge cards

We do not accept Visa Electron cards, Maestro cards, Cirrus cards, JCB cards, any pre-paid cards, even if they carry the Visa or MasterCard logo or any other cards not listed above.

We do not accept Digital Payment Cards.

Can I pay by cash?
No, regrettably, we are not able to accept cash.

What happens if I am late in making payment?
If you are late in paying us, interest will be calculated at least 8 % per year above the base lending rate of Norges Bank from time to time.

Visa and MasterCard debit cards are accepted.

Do I need to bring my driving licence with me?
Yes.  All drivers must bring all parts of their valid driving licence with them, please note that digital driving licences are not accepted. They must bring both their driving licence and either an international driving licence or an official English translation, by a notary, of their driving licence for any of the following situations:

• The driving licence was issued in a non-European country
• The driving licence was issued in a non-Roman alphabet like Arabic, Greek, Russian, Hebrew or Japanese.

We do not accept digital driving licenses.

Is there a minimum length I must have held my licence for?
Yes.  All drivers must have held their licences for at least 1 year.  If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as one of the following:

• Previous driving licences
• A letter from their driving licence authority stating that they have held it for this minimum period.

I have unspent convictions on my licence, can I drive?
Unfortunately, any driver will not be able to drive our vehicles if they have any unspent driving convictions for:

• careless, reckless or dangerous driving,
• driving or attempting to drive whilst under the influence of drink or drugs,
• using a vehicle uninsured against third party risks
• theft or unauthorised taking of a vehicle
• been disqualified or if they have two or more unspent convictions for offences not listed above

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

No Show/Cancellation: If you fail to rent and do not cancel your passenger car reservation there will be a fee of  NOK 750.
You must cancel your van reservation at least 7 days prior to the rental to avoid a fee of 50% of estimated rental charges. If you fail to cancel your van reservation we will charge the entire amount of estimated rental charges.

Outside Office Hours: A fee will apply for rentals outside office hours or when the location is closed. 
Airport locations require flight number and arrival time.

•   Up to midnight and after 6:00am: 320.00 NOK plus tax.
  • Sundays: 480.00 NOK plus tax.
  • Holidays: 750.00 NOK plus tax.
• Between Midnight and 6:00 a.m. fee: 640.00 NOK plus tax.
  • Sundays: 800.00 NOK plus tax.
  • Holidays: 920.00 NOK plus tax. 

Drivers License:
A valid driving license from the renter's country of residence must be presented in person at the time of rental
This license must have been held for at least one year prior to the rental pick-up date.
A local driving license must also be obtained at the time of vehicle pick up by drivers renting groups L and P (passenger van and truck).
Customer must contact the counter directly for the special requirements and reservations involving rental of groups L and P (passenger vans and truck).
Drivers should be prepared to pay for any required additional documentation at the time of issue.
All forms of documentation must be issued to the same person, in the same name, and presented together at the time of rental. 

How old do I need to be to drive a rental vehicle?
To drive our vehicles, you and all of your drivers need to be at least 19 years old and have held a full, valid driving licence for at least 1 year at the start of your rental. A higher minimum age limit may apply to certain vehicles.

How do I know if there are minimum age restrictions on my rental?
When you book, you will be told if there are any minimum age restrictions for the vehicle you request. If you are not sure, please check your booking confirmation email or call the reservations team.

I am under 25, do I need to pay a young driver surcharge?
If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you’re picking the vehicle up from, but you can expect it to be between 162,50 NOK and 195 NOK, per day, for each driver.

If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 31 days.

Are there any maximum age restrictions?
No, as long as you have held a full, valid driving licence for at least 1 year.

I am over 75, do I need to provide extra information or pay a senior driver surcharge?
No, as long as you have held a full, valid driving licence for at least 1 year.

Approximate total includes base rate, taxes, and surcharges. Items such as coupon discounts, child safety seats, winterization fee from 01Nov - 30Apr and gas are NOT included in the estimated total. Optional coverages and one-way fees are subject to tax in certain locations. This tax is not reflected in the Estimated Total.

Estimated total is subject to change based upon exchange rates at the time of rental.

Should I bring the vehicle back with a full tank of fuel?
Yes.  The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up, usually a full tank, as shown on the factory-installed fuel gauge.  We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you do not return the vehicle with a full tank and you can not show us a receipt for fuel, we will charge you.

Fuel Options

I plan to travel more than 300 kilometres, and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturers stated fuel tank capacity for your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatevers left in the tank (even if it is virtually empty) so long as the engine still runs.

Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.

I plan to travel less than 10 kilometres, do I still need to fill up?
Yes, often the fuel gauges stills look full so we ask you to fill up the tank near to the return location and show us a copy of the receipt.

What are my options if I do not return the vehicle full and have not bought Fuel up Front?
Pay on Return will apply if you have driven more than 5 kilometres and:

• Do not buy Fuel Up Front
• Do not return the vehicle with a full tank

How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturers stated fuel tank capacity.

We charge a mark up of up to 20% of the fuel price, for Norway, at the end of the rental period in addition to a refuelling charge of 250 NOK. The price per litre will be stated on your rental agreement. This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customers rental.

Electric Vehicles

How much battery charge should I return an electric vehicle with?

You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at the time of pick-up.

What am i charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at the time of pick-up?

We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. the amounts charged are set out below:

ID requirements

Do I need to bring proof of identification?
Yes, you must bring:

• the payment card that was used to make your booking.  For some vehicles, two payment cards in your name will be required.  One of these must be the payment card used to make your booking.
• photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport or driving licence if it contains a photo, a national identity card or any other form of government-issued identification. 

You may also need to bring proof of where you live.  This could include a recent utility bill or bank statement.  If your driving licence shows your address, we will accept it as proof of your address.

Other requirements

Will I need to give a pre-authorisation?
Yes, you must give us a pre-authorisation on your payment card before we release the vehicle to you. A pre-authorisation holds money in your account. 

What do I need to do to give a pre-authorisation?
You will need to give us a payment card in your own name that has enough money available on it. 

How much is the pre-authorisation?

The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
(The vehicle rental price* + GBP 300 (or if applicable, the equivalent amount in your local currency) MINUS (Any sum you have already paid when making a "Pay Now" booking)

* The "vehicle rental price" includes the vehicle rental cost and all optional extras you've requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any "Pay at Location" amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).

** If you buy our "Fuel Up Front" product, we will reduce the GBP 300 (or if applicable, the equivalent amount in your local currency) by the amount we charge you for the "Fuel Up Front" product

The GBP 300 (or if applicable, the equivalent amount in your local currency) is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period (or to the agreed return location);
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.

Can I let anyone else drive?
Yes, but only if we have approved them.   You must not let anyone else drive the vehicle.

We charge a fee for every Additional Driver we allow to drive the vehicle. The price depends on the location you are renting from, but you can expect it to be between 37.50 NOK and 40.00 NOK per day, per driver. 
If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 31 days.
 
All additional drivers must meet our age, driving licence and ID requirements. 

If any additional driver is outside of our age restrictions, we will also charge a driver surcharge. 

Do you offer a Meet and Greet service?
No, unfortunately we are unable to offer a Meet and Greet service at this time.

Can I pick up the vehicle outside your normal opening hours?
Yes, some airport and train station rental locations offer an out of hours pick-up service where you can collect the vehicle and any optional extras outside the rental locations normal opening hours.
 
The out of hours pick up fee is given upon on request.
 
You must give us at least 1 days notice to organise out of hours pick-up. We may be able to provide the service at shorter notice, but you will need to check with the Reservations team.

My rental has a mileage allowance.  I have driven more than the allowance, how much will I pay for excess mileage
Many of our vehicles are provided with unlimited mileage. If a mileage allowance applies, it will be stated on your rental agreement and in your booking confirmation email.  If you go over the mileage allowance, the price depends on the vehicle and location, but you can expect it to costs between 2.00 NOK and 15.00 NOK for every kilometre you have driven over the allowance.  Your excess mileage charge will be stated on your rental agreement.

Can I smoke in the vehicle?
No, it is against the law to smoke in public places in Norway.  The vehicle is considered a public place so you are not allowed to smoke in it.  If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply.

Are there any roads or zones where I need to pay a fee before I can enter?
Yes, certain areas, such as e.g. entering Oslo, entering Bærum, other cities, have congestion charging zones meaning you need to pay a fee if you wish to drive in certain areas, on certain days and during certain times.  In addition, there are toll roads and toll bridges which require you to pay a fee if you wish to use them.  If you do not pay these charges before you enter such areas or use such roads or bridges, you will incur a fine.

We recommend you check the Internet to find out where you will be charged a toll fee before you travel. Websites such as www.autopass.no/en/autopass provide useful information.  If the rental location is in or near a restricted area, we will tell you about it when you pick up the vehicle.  We are unable to tell you about any other restricted areas.

I have been caught speeding, and/or did not pay a parking charge, what will I have to pay?
You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. Fines and charges could include:

• All parking fines or charges
• Toll charges
• Towing charges
• Clamping costs
• Traffic fines or charges
• Speeding fines
• And any other charges or fines

If a fine or charge is sent to us because you have not paid a charge or complied with the law, we will take payment for:

• Our administration fee of 450 NOK for each fine or charge issued in Norway to cover our costs of dealing with the fine or charge, or
• Our administration fee of between EUR 24 and EUR 45 for each fine or charge issued in any other country, which will be charged in the currency of the country where the fine occurred
• Plus the fine or charge if we have to pay it

I have left the interior of the vehicle very dirty and made it smell.  Will I be charged to clean it?
Yes, if the interior of the vehicle is especially muddy, dirty, stained or smelly, and our standard cleaning procedure will not fix it, you will be charged a Specialist Cleaning Charge of 3750.00 NOK.

Roadside Assistance

What happens if I break down because of a mechanical failure?
All our vehicles are maintained to the manufacturers standards, and they are roadworthy when you pick them up so mechanical failure in our vehicles is rare. So long as you are using the vehicle in a country we have agreed to, we provide roadside assistance or recovery free of charge. You can only use our roadside assistance provider to help you. You will find their contact details inside the vehicle.
 
What happens if I break down because of a non-mechanical failure or in another country?
You must tell us if you break down or have an accident.  If you need roadside assistance, we will arrange this for you but you will have to pay for it.  You will also be charged for any costs we incur getting the vehicle back on the road in the country of rental.  This may include, but is not limited to:

• Call out and recovery costs of around actual cost; ranging from 700.00 NOK AND 25 000.00 NOK
• Repair costs
• Loss of use
• Repatriation costs
• An administration fee of 0.00 NOK
• Any costs to take you, and/or any of your passengers, to another location.
• Electrical Charge for EV Vehicles (Where the cable is in working order)

What products do you have to protect me if I break down because of a non-mechanical problem?
Roadside Assistance Plus provides roadside assistance if you break down as a result of…

• Flat batteries
• Flat tyres
• Keys locked in the vehicle
• Running out of fuel
• Using the wrong fuel for the vehicle

Provided you are using the vehicle in a country we have agreed to. 
You will only need to pay for the costs of any additional items needed to get the vehicle back on the road , like fuel or tyres.

How much does Roadside Assistance Plus cost?
The price will depend on where you are renting, but you can expect it to be 50.00 NOK per day.

What happens if I do not return the incident report form or European accident form?
If you are involved in an accident, or the vehicle, keys, any accessories, any vehicle documents or any optional extras are damaged, lost or stolen; you must complete and return an incident report form and if available, the European accident report form.

Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.

How much is the One-Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between 200.00 NOK and 21 500.00 NOK. If you want to pick up the vehicle in one country and drop it off in another country, you can expect it to be between 3125.00 NOK and 62 500.00 NOK.  

How do I get a One-Way rental?
You can request a one-way rental when you book or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.

How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.

International One Way is not allowed for Electric Cars. Exceptions: Sweden, Denmark and Finland.

How much is the pre-authorisation?The amount of the pre-authorisation is calculated based on:
1) the vehicle rental price (including all optional extras you have requested), calculated at the start of the rental based on the intended length of the rental; and
2) the equivalent of $110 in Norwegian Krone (NOK).
If you have selected our Pay Now option, when booking, the sum you have paid will be deducted from the pre-authorisation value.
If you would like more details, please call the Reservations team or ask a member of our team.

The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.

Customers with disabilities

I have a disability, do you offer adapted vehicles?
No, regrettably, we do not currently offer specially adapted vehicles at this time.

I have a disability, do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.

Popular optional extras to rent

I have small children, do you offer child seats?
Yes, we offer baby, infant/child and boosters seats.  A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos.  An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos.  A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos.  A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos.

In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.

Please note: In Norway, all children must normally use a child car seat until they’re 135cm tall. 

How much are your child seats?
The fee for renting a seat will depend on where you’re renting, but you can expect it to cost between 150.00 NOK and 375,00 NOK a day.
 
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 625.00 NOK and 2000.00 NOK on top of the hire fee.  If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

I am not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, we offer a couple of products which provide satellite navigation systems.
GPS Device - the fee for renting a GPS will depend on where you’re renting – but you can expect it to cost between 125.00 and 150.00 a day. If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get to use the GPS for the duration of your rental, up to 31 days.

If the GPS is damaged, lost or stolen, you’ll have to pay for a replacement. This is likely to cost between 500.00 NOK and 1250.00 NOK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

Travel Companion Tablet - This provides a GPS service as well as other useful features you may need when travelling. The fee for hiring Travel Companion Tablet is 200 NOK a day. If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get to use the device for the duration of your rental, up to 31 days. If the Travel Companion Tablet is damaged, lost or stolen, you’ll have to pay for a replacement. This is likely to cost from 2900 NOK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. If you plan to travel outside Norway you should check to see whether you can use our GPS as it will give you speed information.

Do you offer an audio tour guide service on your GPS?
No, unfortunately we do not offer an audio tour guide service at this time.

I want to be able to access the internet anywhere I go, do you offer a solution?
Yes, we offer a couple of products which provide access to the internet.
Mobile Wi-Fi Device - This provides 500MB data per day. We provide this service on behalf of a third party, so you will need to read and agree to separate terms and conditions with them. We will give you these terms and conditions at the rental location.

How much does Mobile Wi-Fi cost?
The fee for hiring mobile Wi-Fi will depend on where you’re renting – but you can expect it to be between 125.00 NOK and 150.00 NOK a day. If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get to use the Wi-Fi unit for the duration of your rental, up to 31 days.

If the mobile Wi-Fi device is damaged, lost or stolen, you’ll have to pay for a replacement. This is likely to cost from 900.00 NOK to 1300.00 NOK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

How much does the Travel Companion Tablet cost?
This provides 1GB data per day, as well as other useful features you may need when travelling. The fee for hiring Travel Companion Tablet is 200 NOK a day. If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get to use the device for the duration of your rental, up to 31 days.

If the Travel Companion Tablet is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost from 2900 NOK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. If any Travel Companion Tablet accessories are damaged, lost or stolen, you’ll have to pay for a replacement. This is likely to cost from 20 to 100 NOK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

Please note: In many countries, including the Norway, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you are driving in.

I am intending to drive along toll roads; do you offer a device to make this quicker and easier for me?
Yes, some rental locations offer E-Toll in selected vehicles.  An E-Toll device lets you drive though tolls without needing to stop and pay.

How much is E-Toll?
The fee for the e-toll device depends on where you are renting but you can expect it to be between 40.00 NOK and 48.00 NOK a day you have it activated.  If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental.

If the e-toll device is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost from around 350.00 NOK  to 600.00 NOK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

Please note: this service and any toll charges you incur will be invoiced to you after the vehicle is returned to us.  You can expect to receive your invoice around 14 days after you have returned the vehicle. 

Winter equipment to rent

I am concerned about the road conditions, do you offer all-weather tyres?
Yes, if the rental location you are hiring from is in an area where it is illegal to drive without all-weather tyres at certain times of year, the vehicle will automatically be supplied with them and the fee will be included in your rental fee or contract.

If any all-weather tyre is damaged, lost or stolen, you will have to pay for a replacement pair. You can expect this to range from around 10 000.00 NOK to 20 000.00 NOK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

I am going skiing, do you offer snow chains?
No, we do not offer snow chains.

I am have brought my own skis with me, do you rent ski racks?
Yes, some rental locations offer ski racks.  You can expect to pay 800.00 NOK per rental to rent a Ski Rack from us.

Ski racks can not be fitted to all our vehicles, so you may need to upgrade if you need one. This may increase the price of the vehicle and any excess you have to pay.
 
If the ski rack is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 2000.00 NOK and 5000.00 NOK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
 
Please give us at least 1 days notice if you want to hire a ski rack. If you need it at shorter notice, please call the Reservations team.

I have left my hands-free kit behind, do you rent them?
No, unfortunately we do not offer hands-free kits at this time.
I am moving items, do you rent blankets?
No, unfortunately we do not offer blankets at this time.
I am moving items, do you rent trolleys?
No, unfortunately we do not offer trolleys at this time.

Optional extras available to buy

I have left my USB charger behind, do you sell them?
No, unfortunately we do not sell USB chargers at this time.
I have left my mobile charger behind, do you sell them?
No, unfortunately we do not sell mobile chargers at this time.
I want to charge my device in the car, do you sell car chargers?
No, unfortunately we do not sell car chargers at this time.
I have left my iPhone 5 cable behind, do you sell them?
No, unfortunately we do not sell iPhone 5 cables at this time.

I want to keep the vehicle for longer, what should I do?
If you want to extend the rental please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement.  Extra days will be charged at pay at location prices.

What happens if I do not extend the rental?
If you fail to extend your rental and are late returning the vehicle, we will charge you for an extra days rental plus a late return administration fee for each day or part of a day until the vehicle is returned.
If you fail to extend your rental and are late returning the vehicle, we will on the third day after your agreed return date pre-authorise payment for an additional 5 days rental charge on your debit card or, 10 days if you are using a credit card, at pay at location prices. If you return the vehicle within those 5 or 10 days (whichever applies), you will only be charged for your actual rental days, plus any other charges you owe us.

If you fail to return your vehicle as agreed, we will also charge you a late return administration fee for each day or part of a day until the vehicle is returned.

The late return administration fee is 150.00 NOK per day.

What countries am I allowed to take the vehicle to?
You are only allowed to use the vehicle in the following countries:

• Most Central European countries when approved by station

You are not allowed to use the vehicle in the Eastern Bloc countries.

Can I buy a product to allow me to drive in other countries?
Yes, if you are planning to drive across borders from Norway, Sweden, Denmark and Finland, you will be charged a Travel Europe Fee of 300 NOK per day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 31 days.