Collision Damage Waiver (CDW) is optional. (not taxable)

Mandatory for renters 19-25 years of age.

Theft Protection (TP) is optional. (not taxable)

Mandatory for renters 19-25 years of age.

Collision Damage Waiver (CDW) (not taxable)

Reduces the customers financial liability (NWE) in case of damage to the amounts listed in the table below. The estimated value of the Avis car is also included.

Theft Protection (TP) (not taxable)

Reduces the customers financial liability (NWE) for theft of all or parts of the Avis vehicle and burglary to the amounts listed on the on the chart below.

Conditions:

CDW & TP are Mandatory for renters 19-25 years of age.

Purchase of TP covers personal belongings whilst they are locked in the luggage compartment of the Avis car during the rental. Single article compensation is limited to 2,000 NKR per article. Total 10,000 NKR per burglary.

Items not covered in TP include Jewelry, pearls, gemstones, furs, works of art, cameras, cassette/CD players, video recorders, cash, travelers checks, mobile telephones and portable PCs.

Super Coverages - COUNTER SALE ONLY

Customer may inquire for additional information of the benefits, conditions and acceptance at the time of rental.

Damage

What products reduce the amount I have to pay if the vehicle is damaged during the rental?
If you have Damage Waiver (CDW) and the vehicle, keys, any accessories or any vehicle documents are damaged, the amount you have to pay for the damage will be reduced to no more than the excess stated on your rental agreement meaning you will pay for the cost of repair or replacement, whichever is less, for each separate incident of damage, plus a damage processing fee of 390.00 NOK. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference.

How much is the excess?
This is stated on your rental agreement, and also in your booking confirmation email.

How do I get Damage Waiver?
In most cases, Damage Waiver is provided with the vehicle and included in the rate as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it is not included in the rate as standard, the price depends on the vehicle you are renting and the place you are renting it from. But you can expect it to cost between 110.00 NOK and 300.00 NOK a day. Damage Waiver is mandatory in Norway.
 
Is there an excess reduction product available to reduce my excess further?
Yes, Super Damage Waiver (SCDW) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location, but you can expect it to costs between 172.00 NOK and 207.00 NOK a day.

Will I need to pay if the windscreen is damaged?
Yes.  However, Windscreen Protection reduces the amount you have to pay if the windscreen or any other window is damaged to zero.  Having windscreen protection also means you would not pay an admin fee.

How do I get Windscreen Protection?
If you have bought Windscreen Protection, it will be stated on your rental agreement.  The price depends on the vehicle you are renting and the place you are renting it from. But you can expect it to cost between 25.00 NOK and 50.00 NOK a day.

What happens if I damage any optional extras I rent from you?
If any optional extras are damaged, you have to pay for the cost of replacement, or their estimated repair costs in addition to the rental fee.

Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if damage was caused by or as a result of:

• Water or fire damage
• Driving the vehicle without due care and attention
• Driving or using the vehicle in breach of your contract

What do I have to pay if I do not have Damage Waiver?
If the vehicle, keys, any accessories or any vehicle documents are damaged during your rental, unless you can prove the damage was not in any way your fault or due to your negligence, you will have to pay:

• Either the cost of replacement, or the estimated repair costs whichever is cheaper
• Plus our loss of use
• Plus an administration fee

Where can I find information of damage charges I have paid?
If we find damage, we will charge the amount you have to pay to your card. Unless you have asked us to send you a receipt by post or email, you will be able to find details of this payment here http://www.avis.no/kontakt-oss/Kvittering.

Theft

What products reduce the amount I have to pay if the vehicle is lost or stolen during the rental?
If you have Theft Protection waiver (TP) and the vehicle is stolen, the amount you have to pay will be reduced to no more than the excess stated on your rental agreement meaning you will pay for the cost of repair or replacement or the excess, whichever is less.  If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you.  If you can show the damage was less than we said, we will refund you the difference.  

How much is the excess?
This is stated on your rental agreement, and also in your booking confirmation email. You can reduce the excess even further by buying an excess reduction product.

How do I get Theft Protection waiver?
In most cases, Theft Protection waiver is provided with the vehicle and is included in the rate as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it is not included in the rate as standard, the price depends on the vehicle you are renting and the place you are renting it from. But you can expect it to cost between 30.00 NOK and 70.00 NOK a day. Theft Protection is mandatory in Norway
 
Is there an excess reduction product available to reduce my excess further?
Yes, Super Theft Protection waiver (STP) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location, but you can expect it to costs between 73.00 NOK and 88.00 NOK a day.

What happens if I lose any optional extras I rent from you or if they are stolen?
If any optional extras are lost or stolen, you have to pay for the cost of replacement in addition to the rental fee.

Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if the loss or theft was caused by or as a result of:

• Keys being left in the vehicle
• Keys being lost or stolen
• Using the vehicle in breach of the contract

What do I have to pay if I do not have Theft Protection?
If the vehicle, keys, any accessories or any vehicle documents are lost or stolen during your rental, you will have to pay:

• The cost of replacement
• Plus our loss of use

If you can show theft was not in any way your fault or due to your negligence, we will refund these costs to you.

Where can I find information of theft charges I have paid?
If a loss or theft has occurred, unless you can prove the theft was not in any way your fault or due to your negligence, we will charge the amount you have to pay to your card. Unless you have asked us to send you a receipt by post or email, you will be able to find details of this payment here http://www.avis.no/kontakt-oss/Kvittering.

Damage to people and their property

What do I have to pay if I injure someone whilst driving?
Third Party Liability (TPL) cover is provided with the vehicle as standard. This means that if you have an accident in our vehicle and you injure someone, including any of your passengers, or you damage anything which belongs to them, you will not have to pay any of their costs.  Third Party Liability cover does not cover any death or injury suffered by the driver of our vehicle or any damage to personal items in our vehicle.

Are there any times when third party liability cover would not apply?
If the law requires us to provide you with third party liability cover, the minimum cover required by law will still apply but we, or our insurer, may seek to recover our costs from you if the accident was caused by:

• By you breaking the contract (for example allowing someone we had not approved drive the vehicle of driving whilst under the influence of alcohol, drugs or any other unlawful substance)
• By you breaking the law
• As a result of your negligence or recklessness.

What products cover the driver of the vehicle?
Personal Accident Insurance (PAI) covers the driver of the vehicle in the event of an accident.  It reduces the amount you have to pay in the event of an accident to zero per claim depending on the claim you make. Personal Accident Insurance provides the following benefits:

• A maximum of 500 000.00 NOK in the event of death and 500 000.00 NOK in the event of loss of limbs or eyes or permanent total disability
• A maximum of 25 000.00 NOK towards emergency medical expenses related directly to the accident
• Medical assistance and rescue costs (conditions apply)
• Baggage up to 30 000.00 NOK per vehicle excluding any items you rented through us (again, there are conditions, and a limit of 2 000.00 NOK per item).  An excess of 1 000.00 NOK per claim applies.

Who provides Personal Accident Insurance?
Personal Accident Insurance is underwritten by Tryg Forsikring AS. You will need to agree to their terms and conditions.

How do I get Personal Accident Insurance?
If you have bought Personal Accident Insurance, it will be stated on your rental agreement.  The price depends on the location you are renting from, but you can expect it to costs between 20.00 NOK and 20.00 NOK a day.
 
Can I increase my cover and reduce my excess?
Yes, Super Personal Accident Insurance (SPAI) provides the following enhanced benefits:

• A maximum of 1 500 000.00 NOK in the event of death, loss of limbs or eyes or permanent total disability
• A maximum of 75 000.00 NOK towards emergency medical expenses related directly to the accident
• Medical assistance and rescue costs (conditions apply)
• Baggage up to 50 000.00 NOK per vehicle excluding any items you rented through us (again, there are conditions, and a limit of 3 200.00 NOK per item).
• Expenses for replacing main house keys and locks up to 5 000.00 NOK.
• Emergency travel expenses, SPAI covers the most affordable option for Avis for onward travel to your home, or a repair facility, in Norway, travel to the place where the car was delivered or travel to the place where we can get you a replacement vehicle delivered.

Is Super Personal Accident Insurance available when renting any vehicles?
Yes, you can buy Super Personal Accident Insurance not matter what vehicle you rent.

How do I get Super Personal Accident Insurance?
If you have bought Super Personal Accident Insurance, it will be stated on your rental agreement.  The price depends on the location you are renting from, but you can expect it to costs between 45.00 NOK and 45.00 NOK a day.

What will you pay if I do not have Personal Accident Insurance?
If the driver of the vehicle is involved in an accident and is injured or dies, we will not pay their costs.  If any personal items in the vehicle are damaged, lost or stolen, we will not pay for their repair or replacement.
For information, passengers are considered third parties and would benefit from the third party liability cover provided with the vehicle as standard.

Protection packages

I want to buy more than one protection product, can I get a protection package?
Yes, we offer a variety of protection packages:

• Excess Reduction includes Super Damage Waiver and Super Theft Protection
  The price depends on the vehicle and location, but you can expect it to costs between 150.00 NOK and 200.00 NOK a day.
• Vehicle Cover includes Super Damage Waiver, Super Theft Protection.  The price depends on the vehicle and location, but you can expect it to costs between 245.00 NOK and 295.00 NOK a day
• Vehicle cover Plus includes Super Damage Waiver, Super Theft Protection and Roadside Assistance.  The price depends on the vehicle and location, but you can expect it to costs between 285.00 NOK and 335.00 NOK a day.

Third party protection products

I have bought a protection product from an external provider, can I use it?
If you decide to buy cover from someone else, you will have to pay our full costs then you will need to make a claim with the external provider to get your money back.  It is your responsibility to ensure you understand the terms of any cover you buy from an external provider and for any claim you make.  We are unable to help you with your claim.

What payment cards do you accept?
We accept:

• American Express (excluding American Express Travellers Cheque cards)
• Diners cards
• Visa credit cards
• Visa debit cards
• MasterCard credit cards
• MasterCard debit cards
• Avis-issued charge cards

We do not accept Visa Electron cards, Maestro cards, Cirrus cards, JCB cards, any pre-paid cards, even if they carry the Visa or MasterCard logo or any other cards not listed above.

We do not accept Digital Payment Cards.

Can I pay by cash?
No, regrettably, we are not able to accept cash.

What happens if I am late in making payment?
If you are late in paying us, interest will be calculated at least 8 % per year above the base lending rate of Norges Bank from time to time.

Visa and MasterCard debit cards are accepted.

Do I need to bring my driving licence with me?
Yes.  All drivers must bring all parts of their valid driving licence with them, please note that digital driving licences are not accepted. They must bring both their driving licence and either an international driving licence or an official English translation, by a notary, of their driving licence for any of the following situations:

• The driving licence was issued in a non-European country
• The driving licence was issued in a non-Roman alphabet like Arabic, Greek, Russian, Hebrew or Japanese.

We do not accept digital driving licenses.

Is there a minimum length I must have held my licence for?
Yes.  All drivers must have held their licences for at least 1 year.  If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as one of the following:

• Previous driving licences
• A letter from their driving licence authority stating that they have held it for this minimum period.

I have unspent convictions on my licence, can I drive?
Unfortunately, any driver will not be able to drive our vehicles if they have any unspent driving convictions for:

• careless, reckless or dangerous driving,
• driving or attempting to drive whilst under the influence of drink or drugs,
• using a vehicle uninsured against third party risks
• theft or unauthorised taking of a vehicle
• been disqualified or if they have two or more unspent convictions for offences not listed above

Information not available at this time, please check at time of rental.

Information not available at this time, please check at time of rental.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

No Show/Cancellation: If you fail to rent and do not cancel your passenger car reservation there will be a fee of  NOK 750.
You must cancel your van reservation at least 7 days prior to the rental to avoid a fee of 50% of estimated rental charges. If you fail to cancel your van reservation we will charge the entire amount of estimated rental charges.

Outside Office Hours: A fee will apply for rentals outside office hours or when the location is closed. 
Airport locations require flight number and arrival time.

•   Up to midnight and after 6:00am: 320.00 NOK plus tax.
  • Sundays: 480.00 NOK plus tax.
  • Holidays: 750.00 NOK plus tax.
• Between Midnight and 6:00 a.m. fee: 640.00 NOK plus tax.
  • Sundays: 800.00 NOK plus tax.
  • Holidays: 920.00 NOK plus tax. 

Drivers License:
A valid driving license from the renter's country of residence must be presented in person at the time of rental
This license must have been held for at least one year prior to the rental pick-up date.
A local driving license must also be obtained at the time of vehicle pick up by drivers renting groups L and P (passenger van and truck).
Customer must contact the counter directly for the special requirements and reservations involving rental of groups L and P (passenger vans and truck).
Drivers should be prepared to pay for any required additional documentation at the time of issue.
All forms of documentation must be issued to the same person, in the same name, and presented together at the time of rental. 

How old do I need to be to drive a rental vehicle?
To drive our vehicles, you and all of your drivers need to be at least 19 years old and have held a full, valid driving licence for at least 1 year at the start of your rental. A higher minimum age limit may apply to certain vehicles.

How do I know if there are minimum age restrictions on my rental?
When you book, you will be told if there are any minimum age restrictions for the vehicle you request. If you are not sure, please check your booking confirmation email or call the reservations team.

I am under 25, do I need to pay a young driver surcharge?
If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you’re picking the vehicle up from, but you can expect it to be between 162,50 NOK and 195 NOK, per day, for each driver.

If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 31 days.

Are there any maximum age restrictions?
No, as long as you have held a full, valid driving licence for at least 1 year.

I am over 75, do I need to provide extra information or pay a senior driver surcharge?
No, as long as you have held a full, valid driving licence for at least 1 year.

Approximate total includes base rate, taxes, and surcharges. Items such as coupon discounts, child safety seats, winterization fee from 01Nov - 30Apr and gas are NOT included in the estimated total. Optional coverages and one-way fees are subject to tax in certain locations. This tax is not reflected in the Estimated Total.

Estimated total is subject to change based upon exchange rates at the time of rental.

The minimum age must be 19 for A, B, N, F car groups, and 23 for O, P car groups, and 25 for H, D, I, J, and 27 for G, L, K, E, C, M car groups.Any renter between 19 & 21 years old is subjected to young driver fee and can only rent A, B, N, F car groups. Any renter between 21 & 23 years old is subjected to young driver fee and can only rent O, P car groups. Any renter between 23 & 25 years old is subjected to young driver fee and can only rent H, D, J car groups. Any renter between 25 & 27 years old is subjected to young driver fee and can only rent G,C, E, M, L, K car groups.

Young driver fee is TUL 330.00 daily (prices excl. VAT).

Avis cars are not permitted to travel outside of Turkey.

Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.

How much is the One-Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between 200.00 NOK and 21 500.00 NOK. If you want to pick up the vehicle in one country and drop it off in another country, you can expect it to be between 3125.00 NOK and 62 500.00 NOK.  

How do I get a One-Way rental?
You can request a one-way rental when you book or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.

How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.

International One Way is not allowed for Electric Cars. Exceptions: Sweden, Denmark and Finland.

At this location the minimum age is 21 for all car groups. 

Avis vehicles are not allowed beyond the borders of Qatar.