Can I let anyone else drive?
Yes, but only if we have approved them. You must not let anyone else drive the vehicle.
We charge a fee for every Additional Driver we allow to drive the vehicle. If you rent the vehicle for more than 10 days, you¿ll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 28 days.
All additional drivers must meet our age, driving licence and ID requirements. Find out more: see the "Age Information" and "Driving Licence and ID requirements" sections of this document.
If any additional driver is outside of our age restrictions, we will also charge a driver surcharge. Find out more: see the "Age Information" section of this document.
Can I smoke in the vehicle?
No, it is against the law to smoke in public places. The vehicle is considered a public place so you are not allowed to smoke in it. If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply.
I have been caught speeding, and didn't pay a parking charge, what will I have to pay?
You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. Fines and charges could include:
- All parking fines or charges
- Toll charges
- Towing charges
- Clamping costs
- Traffic fines or charges
- Speeding fines
- And any other charges or fines
If a fine or charge is sent to us because you haven¿t paid a charge or complied with the law, we will take payment for:
- Our administration fee of 29.75 EUR for each fine or charge issued in any other country, which will be charged in the currency of the country where the fine occurred. You retain the right to prove that a loss or damage has not occurred or that the loss or damage occurred is considerably lower than the administration fee.
- Plus the fine or charge if we have to pay it
I have left the interior of the vehicle very dirty and made it smell. Will I be charged to clean it?
Yes, if the interior of the vehicle is especially muddy, dirty, stained or smelly, and our standard cleaning procedure will not fix it, you will be charged a Specialist Cleaning Charge.
What happens if I break down because of a mechanical failure?
All our vehicles are maintained to the manufacturer's standards, and they are roadworthy when you pick them up so mechanical failure in our vehicles is rare. So long as you are using the vehicle in a country we have agreed to, we provide roadside assistance or recovery free of charge. You can only use our roadside assistance provider to help you. You will find their contact details inside the vehicle.
What happens if I break down because of a non-mechanical failure or in another country?
You must tell us if you break down or have an accident. If you need roadside assistance, we will arrange this for you but you will have to pay for it. You will also be charged for any costs we incur getting the vehicle back on the road in the country of rental. This may include, but is not limited to:
- Call out and recovery costs of around Euro75.00
- Repair costs
- Loss of use
- A damage processing fee (only applicable if damage has also occurred).
- Any costs to take you, and/or any of your passengers, to another location.
What products do you have to protect me if I break down because of a non-mechanical problem?
Roadside Assistance Plus provides roadside assistance if you break down as a result of:
- Flat batteries
- Flat tyres
- Keys locked in the vehicle
- Running out of fuel
Provided you are using the vehicle is a country we have agreed to. You will only need to pay for the costs of any additional items needed to get the vehicle back on the road like fuel or tyres.
How much does Roadside Assistance Plus cost?
The price will depend on where you¿re renting but if you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 28 days.