Rent a Car at London Heathrow Airport T5 (LON)

What payment cards do you accept?We accept:
• American Express (excluding American Express Traveller’s Cheque cards)
• Diners cards
• Discover cards
• Visa credit cards
• Visa debit cards
• Mastercard credit cards
• Mastercard debit cards
We don’t accept Visa Electron, Maestro cards, Cirrus cards, JCB cards, any pre-paid cards – even if they carry the Visa or MasterCard logo – or any other cards not listed above.

We do not accept Digital Payment Cards.

Can I pay by cash?
No, regrettably, we are not able to accept cash.

How much is the pre-authorisation?

Unless confirmed otherwise, the amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:

Mainland UK: 

(The vehicle rental price* + GBP 300.00**) MINUS (Any sum you have already paid when making a "Pay Now" booking) 

* The "vehicle rental price" includes the vehicle rental cost and all optional extras you've requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any "Pay at Location" amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise). 

** If you buy our "Fuel Up Front" product, we will reduce the GBP 300.00 by the amount we charge you for the "Fuel Up Front" product 
The GBP 300.00 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following: 

i. costs to refuel the vehicle (where relevant). 

ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period or to the agreed return location. 

iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or 

iv. costs incurred as a result of exceeding any relevant mileage restrictions. 
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.

In relation to certain high value vehicles, we may require you to provide us with two payment cards for the purposes of the pre-authorisation. Where this is the case, this will be confirmed when making a booking. 

Northern Ireland

1) The Excess Amount
2) The vehicle rental price (including all optional extras you've requested), calculated at the start of the rental based on the intended length of the rental. If you have selected our Pay Now option, when booking, the sum you have paid will be deducted from the pre-authorisation value.
3) Fuel Deposit.

The Excess Amount:

GBP 1200.00 car groups A, B, C, and P

GBP 1500.00 car groups D, F, G, H, I, J, K, M, and O 

If you’d like more details, please call our customer support team or ask a member of our team.

Visa and MasterCard debit cards are accepted. We do not accept any pre-paid card even if they carry the Visa or MasterCard logo.

Requirement to bring a valid driving licence with you.

In Mainland UK, all drivers must bring their valid driving licence with them. The address on the driving licence must be their current address.
If any of the following applies:

• their address on their driving licence is different to their current address 
• their driving licence was issued in Europe,
• their driving licence was issued in a non-European country (except for customers from the following countries: Argentina, Australia, Bolivia, Brazil, Canada, Colombia, Israel, Mexico, New Zealand, South Africa, and United States), or
• their driving licence was issued in a non-roman alphabet language like Arabic, Greek, Russian, Hebrew, or Japanese,

or we cannot confirm with certainty the details included within the driving licence, the driver will also need to provide either proff of a pending address change, an international driving licence or an official English translation, by a notary, of their driving licence. If this might apply to you, please contact us (prior to your pickup date) as we would be pleased to confirm if an international licence or official translation will be required. 

In Northern Ireland, all drivers must a physical copy of their full valid unendorsed driving licence with them.

• Customers with a Northern Ireland Photocard Driver's Licence must provide both the Photocard and its paper counterpart. 
• UK residents will only be required to present the Photocard Driver's Licence but may be asked to agree to provide access to their licence records as needed. 
• Customers from overseas must provide a driving licence issued in their country of permanent residence, along with a translation into English (where appropriate). If your licence was issued outside the European Community, in addition you must provide an International Driving Licence. 
• We reserve the right to ask pre-qualifying questions on your insurance history. You may be refused a vehicle based on the answers you provide. 

Requirement for Mainland UK driving licence holders to bring additional documentation. 

If you hold a UK driving licence, you must bring a DVLA licence code with you when collecting your vehicle. Codes can be requested from www.gov.uk/view-driving-licence (you will be asked to submit your driving licence number, National Insurance number and home postcode), or by calling the DVLA on 0300 083 0013 (Monday to Friday 8am - 7pm, Saturday 8am - 2pm). The code (which will be valid for a maximum period of 21 days from the point it is generated) must be presented to the store and still be valid when picking up any vehicle from us. 

Minimum licence requirements 

All drivers must have held their licences for at least 1 year for cars and 2 years for vans from the date of pick-up. In Northern Ireland, you must hold a full, valid licence for at least 2 years.

If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as: 

• previous driving licences; or
• a letter from their driving licence authority stating that they have held it for this minimum period.

Valid form of identification 

As well as your driving licence, you must bring:

• the payment card that was used to make your booking. For some vehicles, two payment cards in your name will be required and one of these must be a credit card, in addition to the payment card used to make your booking; and
• Non-UK residents: Photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport, a national identity card or any other form of government-issued identification.
• In Northern Ireland, to qualify to rent, further security checks may be required, up to and including proof of a return flight coinciding with the rental period, two forms of photo ID, and proof of address matching the driver’s licence

If you do not pass our identification checks and you are a UK resident, you may also be required to provide two utility bills and/or bank statements issued within three months of pick-up date. In these circumstances, your driving licence will not be accepted as proof of your address. For rentals in Northern Ireland, the above applies for residents of Northern Ireland and the Republic of Ireland.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

Minimum driver age restrictions 
When you book, you'll be told if there are any minimum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email or call our customer support team.

You need to be at least 23 years old to hire and drive most of our vehicles. In Northern Ireland, the people carrier and premium/executive cars have a minimum age of 30. 

Young driver surcharge

If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost of a young driver surcharge will be built into the price confirmed at booking stage. If you add an additional driver onto the rental at pick up, you may be charged a young driver surcharge (you will be asked to agree to this and is likely to be GBP 40.00 per day. 

Maximum driver age restrictions 

Mainland UK: 

When you book, you'll be told if there are any maximum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email or call the reservations team. 

In most cases there is no maximum driver age restriction. If you are renting with one of our affiliates listed in 1. (Rental Provider) there may be a maximum driver age set at either 75 or 80 years of age for insurance reasons. 

Northern Ireland:

Customers over 76 years and over are eligible to rent with the following specific conditions:

• They must drive regularly.
• They must provide us with a letter from their insurance company proving that they hold a current motor insurance policy and that they have 
• been driving without having an accident for the last 5 years.
• They must provide us with a letter from their doctor stating that they are in good health.
• They may be required to undergo a driving assessment accompanied with a avis representative.
• Customers requiring further clarification of our licence requirements please email us at customer.service@avisni.co.uk

Can I have a vehicle delivered to me?

Avis does not offer a delivery and collection service.

Returning the vehicle 

Unless you agreed a different refuelling option (see below), you must return the vehicle to us with the same amount of fuel it had in it when you picked it up usually a full tank as shown on the factory-installed fuel gauge or automatically logged in respect of connected cars. We recommend you fill up as close to the return location as you can on the return date and keep the receipt to show us. If you don't return the vehicle with a full tank and you can't show us a receipt for fuel we will charge you.

Refuelling options

Fuel Up Front - this is charged at the average fuel price for the UK at the start of your rental period as stated on www.confused.com/petrol-prices. This is only available where you have added it as an option at booking stage or asked to add it to your rental prior to you collecting the vehicle. If you have added this option, the cost will be on your Rental Agreement Form. However, you don't get a refund for any fuel you don't use. 

EZ Fuel -if you've driven less than 75 miles, and do not have a receipt showing you have refilled the tank before returning the vehicle, you will automatically pay a fixed fee of between GBP 14.40 and GBP 16.70 for cars and GBP 21.60 and GBP 25.06 for vans. If you have added this option at pick-up, the cost will be on your Rental Agreement Form. 

Pay on Return - If you are renting a "connected car", you will be required to pay for fuel so as to ensure that the vehicle has the same amount as when you collected it (this is automatically logged and is calculated to the nearest litre). If you are renting any other traditional fuel or hybrid vehicle, you will be required to pay for fuel so as to ensure that the vehicle has the same amount as when you collected it based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank (costs are based on the manufacturer's stated fuel tank capacity). We charge between 1.5 and three times the average fuel price at the end of the rental period for the United Kingdom as stated on this: www.fleetnews.co.uk/costs/fuel-prices. The price per litre will be stated on your Rental Agreement Form. 

We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. The amounts charged are set below:

• The payment card that was used to make your booking. For some vehicles, two payment cards in your name will be required. One of these must be a credit card, in addition to the payment card used to make your booking.
• Photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport or driving licence if it contains a photo, a national identity card or any other form of government issued identification.
  
  

The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
(The vehicle rental price* + UKL 300 (or if applicable, the equivalent amount in your local currency) MINUS (Any sum you have already paid when making a "Pay Now" booking)

* The "vehicle rental price" includes the vehicle rental cost and all optional extras you've requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any "Pay at Location" amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).

** If you buy our "Fuel Up Front" product, we will reduce the UKL 300 (or if applicable, the equivalent amount in your local currency) by the amount we charge you for the "Fuel Up Front" product

The UKL 300 (or if applicable, the equivalent amount in your local currency) is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period (or to the agreed return location);
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.

Fines and charges
Certain areas of the UK, such as the centre of London, have congestion charging zones meaning you need to pay a fee if you wish to drive through them, on certain days and during certain times. There are also toll roads and toll bridges which require you to pay a fee to use them. If you do not pay these charges, you will incur a fine. 

If you are using the Dartford Crossing (tunnel or bridge) there is a charge you will see advertised before and after the crossing. For ease of use and peace of mind, Avis will make this payment on your behalf automatically. A GBP 2.50 fee, which includes all our administration costs, will be charged to the payment card registered to your rental within 14 days of using the crossing.

We recommend you check the Internet to find out about any restricted areas before you travel. Websites such as www.urbanaccessregulations.eu provide useful information. If the rental location is in or near a restricted area, we will tell you about it when you pick up the vehicle. We are unable to tell you about any other restricted areas.

If a fine or charge is sent to us because you haven't paid a charge or complied with the law, we will take payment for:

• Our administration fee of GBP 30.00 (Mainland UK) or GBP 50.00 (Northern Ireland) for each fine or charge issued to cover our costs of dealing with the fine or charge; and
• the actual amount of the fine or charge imposed – if we have to pay it.

Keeping the vehicle interior clean

Please note the following: 

• it is against the law to smoke in public places within the United Kingdom. The vehicle is considered a public place, so you are not allowed to smoke in it. If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply.
• If the interior of the vehicle is especially muddy, dirty, stained, or smelly, and our standard cleaning procedure will not fix it, you will be charged a specialist cleaning charge of up to GBP 88.80 in Mainland UK or a minimum of GBP 100.00 for Northern Ireland.

If you have an accident

If you do not complete a required accident report form, or we find out the accident report form contains any significant missing or incorrect information, then you will be charged an accident processing fee of GBP 66.00.

If you want to pick up the vehicle and return it to a different location, an additional fee will be payable.

If you asked for a one-way rental when you booked, the fee will be included in your total rental price. 

If you didn't ask for a one-way rental when you booked and you want to return the vehicle to a different location in the same country, you can expect pay an additional fee of between GBP 10.00 and GBP 300.00

Drop offs at a different location must be agreed with us in advance. Please contact us if you would like to understand what additional fee will apply to a one-way rental in circumstances where it didn't form part of your original rental agreement. 

If you did not request a one-way rental but return the vehicle to a different location, you will be charged a one-way fee at the 'pay at location' prices available on the day you return the vehicle. 

One Way rentals between Northern Ireland and the Republic of Ireland are permitted at a cost of GBP 208.80 GBP per rental. Vehicles may be driven within the Republic of Ireland and Northern Ireland but may not be taken off the island of Ireland. 

Additional drivers

Additional drivers must be approved and specified on the Rental Agreement Form. You must not let anyone else drive the vehicle. 

All additional drivers must meet our age, driving licence and ID requirements (additional driver surcharges may also apply).

If we agree to additional drivers, any fees and surcharges will be stated on your Rental Agreement Form. 

You will be responsible for all costs - whether they're down to you or your additional drivers. It is your responsibility to make sure all additional drivers read the terms set out in the Rental Agreement carefully before they drive the vehicle.

We charge a fee for every Additional Driver we allow to drive the vehicle. The price is GBP 14.99 per day, per driver (charged for a max 10 days to cover rental up to 28 days). 

Meet and greet

Some rental locations offer a "Meet and Greet" service. 

Please provide at least 24 hours' notice, please contact the Reservations team to arrange.

Late Pick-Up

What if I am running late? 
We offer a late pick-up service costing £26.05. This allows you to pick up the vehicle anytime on the booked pick-up date, during opening hours. In airport/railway stations staff will also remain available up to two hours past closing time to accommodate for flight or train delays.

Avis Travel Companion Tablet

Travel Companion Tablet This provides a GPS service and unlimited data per day, as well as other useful features you may need when travelling. The fee for hiring Travel Companion Tablet is between GBP 9.99 and GBP 14.99 per day depending on features activated. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get to use the device for the duration of your rental, up to 28 days. If the Travel Companion Tablet is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from GBP 300.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

Adapted vehicles

We offer the following adapted vehicles:

• hand controls which are suitable if you have good use of your upper body including hands and fingers. Hand controls include a hand-operated brake and accelerator controls and a steering ball. To use hand controls, you must book an automatic vehicle; and
• panoramic mirrors.

Hand controls are fitted by a third party. Usually, the fitter will be at the rental location when you pick up the vehicle. If you or any additional drivers are not familiar with the controls, they will show you how to use them. You can also go on a short test drive with the fitter.

If you need adapted vehicles, they're completely free of charge, but you MUST request them at least 48 hours' notice before you are due to collect your vehicle, otherwise we cannot guarantee they will be available for you. If you need them at shorter notice, please call the customer support team (although requesting them at shorter notice is not guaranteed).

Details of any adaptions you make will be specified in the Rental Agreement Form.

Avis Travel Partner

Avis Travel Partner service provides assistance from language translation to lost property services and much more. We provide this service on behalf of a third party and will provide you with details when you pick up the vehicle.

The fee for Avis Travel Partner service will depend on where you are renting but you can expect it to cost between GBP 7.75 and GBP 8.99 a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get to use the device for the duration of your rental, up to 28 days.

Car seats

We offer baby, infant and child seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos.

In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.

Please note: In the United Kingdom all children must normally use a child car seat until they're 12 years old or 135cm tall. Find out more: www.gov.uk/child-car-seats-the-rules.

Mainland UK: 
The fee for renting a seat is GBP 12.99 per day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get to use the seat for the duration of your rental, up to 28 days.

If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between GBP 60.00 and GBP 90.00 on top of the hire fee. 

Northern Ireland:

The fee for renting a child seat or booster is GBP 15.00 per day. Please note, we do not offer infant baby seats in Northern Ireland just child car seats and boosters. We recommend you bring your own infant seat. 

If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between GBP 100.00 and GBP 150.00 on top of the hire fee. 

GPS (satellite navigation system) 

Mainland UK:
The price is GBP 9.99 per day, charged for a max 10 days (GBP 99.90) to cover rental up to 28 days.

Northern Ireland: 
The fee for renting a GPS is GBP 15.00 per day. If the GPS is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost between GBP 100.00 and GBP 150.00 on top of the hire fee.

Carbon Offset Donation (Northern Ireland only)

Offset the carbon footprint of your car rental GBP 1.00 per rental

Quick Pass

Quick Pass is not available in Northern Ireland.

Data E SIM

Access the internet wherever you are, with the E-SIM that lets you stay connected with ease. Whether you're on holiday or travelling for business, our E-SIM guarantees a fast, reliable connection for smooth browsing and downloads. It only takes a minute to activate the E-SIM and you’ll be connected to the internet immediately. Plus, you can rest assured the latest security features will keep your personal data safe.

The General Conditions provide more information about what happens if you want to extend your rental, or if you do not return the vehicle to us as agreed. 

The late return processing fee is:
Mainland UK: GBP 15.00 per day.
Northern Ireland: will be calculated by our local partners based on the costs incurred while recovering the vehicle. 

Unless we agree otherwise, you are only allowed to use the vehicle in:

• England 
• Scotland 
• Wales
• Northern Ireland
• Republic of Ireland (please see below for further information)

Taking your vehicle to the Republic of Ireland:

From Mainland UK:
Rentals starting in mainland UK may be taken to the Republic of Ireland provided a Continental Cover package is purchased before the pick-up date. To purchase Continental Cover, please email Avisbudget.ukoperations@abg.com. The total price depends on the number of days the vehicle will be in the Republic of Ireland as listed below:

1-7 days - GBP 104.40
8-14 days - GBP 146.16
15-21 days - GBP 180.95
22-28 days - GBP 250.56 

From Northern Ireland:
Rentals starting in Northern Ireland may only be taken to the Republic of Ireland and no other jurisdiction. If you want to drive into Republic of Ireland from Northern Ireland, your rental will be subject to a cross-border fee of GBP 26.68, and you must agree this with us in advance of travel. This fee covers cross border vehicle retrieval in case of breakdown. AVIS vehicles may not be taken outside of the Republic of Ireland and Northern Ireland. 

Please note that if you are permitted to take the vehicle outside of the United Kingdom, it is your responsibility to make sure you comply with legal requirements applicable in the relevant country/countries you travel in.

In the event of a breakdown caused by customer fault (or where the breakdown takes place in an unpermitted country)

In these circumstances you will be charged a "call out" charge for our partners to come out and provide assistance "roadside". This charge is:

Mainland UK: GBP 141.60.

Northern Ireland: GBP 100 +Vat and an extra day's rental for each day until the vehicle is returned at 'pay at location' prices.