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Car Hire Alcala De Henares
Hotel Alcala Plaza (A8H)
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Address
Hotel Alcala Plaza Hita 4, Centro Comercial La Dehesa, Alcala De Henares, 28805, ES
Phone
(34) 918831123
Hours of operation
Mon-Fri
08:30 AM - 01:30 PM
04:00 PM - 06:00 PM
Sat
09:00 AM - 12:45 PM
Location Information
AFTER-HOURS RETURNS
Park & lock the car. Place the completed contract & the keys in the key drop box. Remember to take your personal belongings with you.
LOCATION COMMENT
CAR & VAN RENTALS AVAILABLE
RESERVATION REMARK
Please call the office to confirm whether you will be able to collect a vehicle outside our opening hours
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Find your perfect hire car in Alcala De Henares, Madrid
On the eastern side of Spain’s capital Madrid, the city of Alcala De Henares is renowned as being the world’s first planned university city with the University of Alcalá occupying 13th century buildings in the centre. It’s also known as the birthplace of Cervantes, the author of the celebrated novel of 17th century chivalry and adventure, Don Quixote.
As well as being within easy reach of Madrid, Alcala De Henares is an attractive and historic city with plenty to interest travelers. As well as its university, Alcala also has a thriving industrial economy across key industries including chemicals, pharmaceuticals and data.
It’s also well-connected sitting close to the main Autovia A2 highway between Madrid and Barcelona as well as the E90 European route linking Portugal in the west and Turkey in the east. This makes it an ideal base off if you want to explore the capital or plan a road trip across northern and central Spain to historic cities like Barcelona and Zaragoza.
Whether you are planning a trip to Alcala De Henares for business or leisure, our friendly Avis team is there to offer advice and provide the perfect rental car for your trip.
Where to find Avis in Alcala De Henares
You’ll find our Avis counter in Alcala De Henares at the Hotel Alcalá Plaza which is well located within easy reach of the motorway network on the eastern edge of the city - a key business and recreational district.
To reach our location by car from Madrid, just take exit 34 on the A2 motorway. If you are heading to our location from the direction of Barcelona and Zaragoza, leave the highway at exit 36 on the A2.
If you’ve flown into Madrid-Barajas Airport either jump into a taxi for the 20km drive or use public transport taking the metro to Alcala De Henares Avenida de América and catching the 221 bus to Le Dehesa shopping centre which is the nearest stop to the Hotel Alcalá Plaza.
How to get from Avis Hotel Alcalá Plaza to Alcala De Henares City Centre by car
From our rental office in Alcala De Henares at the Hotel Alcalá Plaza it’s just a 7min drive along Vía Complutense straight to the heart of the city.
Things to do in Alcala De Henares
While appealing as a base to explore Madrid, the beautiful city of Alcala De Henares has a charm of its own. This is a city of historic architecture and expansive squares where you can sit back and enjoy the thriving café culture and regional gastronomy.
Head for the birthplace of Miguel Cervantes, author of Don Quixote and get a sense of the life of the writer who penned the famous classic. This story for all ages is commemorated by life size bronze statues of Don Quixote and his wise companion Sancho Panza welcoming guests at the entrance.
After this literary feast, take a dive into the city’s educational past with a stroll through the University of Alcala with its buildings dating back to the 13th century. The University hosts a Cervantes prize for literature presented annually by the King of Spain.
Alcala’s ornate, Gothic style Cathedral dates back to 1497 and was declared a national monument in 1904 but many of its treasures were lost during the Spanish Civil War. You can step back further in time at the Alcala Archaeological Museum which includes artefacts dating from the first settlers and Roman era.
After so much culture, you might want to take a break in one of the city’s famous Tapas bars around the Calle Mayor or if you are lucky enough to visit in the summer, soak up the culture of region at one of the many lively festivals that light up the main square, Plaza Cervantes.
Recommended day trips from Alcala De Henares
Being so close to Madrid, Alcala De Henares is an ideal base to explore the capital but its unrivalled access to the Spanish motorway network also puts the wider regions of central and northeastern Spain within easy reach. If you want to leave your car in Alcala De Henares and spend a day in Madrid, there are regular trains to Madrid’s Chamartín-Clara Campoamor Railway Station on the northern side of the capital.
Zaragoza
Just under 3 hour’s drive north of Alcala De Henares 283km along the A2 toll road, the majestic city of Zaragoza awaits. Capital of the Aragon region, Zaragoza is a vibrant cultural melting pot with a rich history. The city boasts two magnificent cathedrals and the Aljafería, an 11th-century Moorish palace. Islamic and Gothic landmarks are spread across the city. Along the bank of the Ebro River, the domed Nuestra Señora del Pilar basilica is a pilgrimage site with a shrine to the Virgin Mary. A road trip to Zaragoza also gives you a chance to try the cuisine of Aragon, renowned for warming dishes like Ternasco, lamb braised over a wood fire or Ajoarriero, a fish dish with garlic, tomatoes, peppers and eggs.
Barcelona
Drive east from Zaragoza along the AP 2 (Autopista de peaje) toll road as far as the Mediterranean and within 3 hrs you’ll have reached Barcelona. Not for nothing is the capital of Catalonia one of the world’s favourite cities. Perhaps it’s the quality of the light, the intensely vibrant colours and culture, the galleries and wealth of history matched with the beauty of the beaches of which there are around 100 within easy reach by hire car but there is no doubt that Barcelona is a bucket list destination.
Is it worth hiring a car in Alcala De Henares?
While public transport in and around Alcala De Henares is good, the centre of the city is walkable and there are frequent train and bus services to Madrid, if you want to enjoy the flexibility of independent travel, a hire car is a great way to explore this part of Spain.
Our Avis team members in Alcala De Henares are experts in the local region and ready to help make your trip a smooth one from the moment you arrive. If you are feeling inspired check out our guide to great Spain road trips.
Tips for driving in Alcala De Henares
Central and Northern Spain offers a great road network of national highways and cross-continental motorways and Alcala De Henares is a great base for your trip to the region. You’ll find many routes are designated Autopistas peajes (AP) or toll roads, so it’s worth reviewing your journey and updating your sat nav to your preferences before you set off. Check the options for the fastest route or avoid tolls or take the most scenic option.
If you have not driven in this part of Spain before, be aware that you will be driving on the right-hand side of the road as in the rest of mainland Europe and it may be helpful to familiarize yourself with the road rules for Spain.
Discover Avis car rental locations near Alcalá De Henares
Renter Requirements
- Optional Coverages
- Credit Card Policies
- Debit Card Policies
- Drivers License
- Public Liability and Property Damage
- Age Requirements
- Delivery and Collection
- Estimated Totals
- Fuel Policy
- ID Requirements
- Miscellaneous Information
- One Way Rentals
- Rental Options
- Returns
- Travel Into Other Countries
- Personal Accident and Effects Insurance (PEP)
- Voucher
Damage
What products reduce the amount I have to pay if the vehicle is damaged during the rental?
If you have Damage Waiver (CDW) and the vehicle, keys, any accessories or any vehicle documents are damaged, the amount you have to pay for the damage will be reduced to no more than the excess stated on your rental agreement meaning you will pay for the cost of repair or replacement plus a damage processing fee of 45.98 Euro and loss of use of 56.87 Euro or the excess, whichever is less. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference.
How much is the excess?
Customer is liable for full value of the Avis vehicle if Collision Damage Waiver (CDW) is not taken. Purchase of CDW reduces liability to an amount between 1452.00 Euro and 3025.00 Euro depending on car group rented in the event of an accident or damage to the Avis vehicle.
How do I get Damage Waiver?
In most cases, Damage Waiver is provided with the vehicle as standard. If its included, it will be stated on your rental agreement and in your booking confirmation email. If it is not included, the price depends on the vehicle you are renting and the place you are renting it from. But you can expect it to cost between 28.64 Euro and 75.00 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 28 days and get cover for the duration of your rental, up to 28 days.
Is there an excess reduction product available to reduce my excess further?
Yes, Super Damage Waiver (SCDW) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location but you can expect it to costs between 19.12 Euro and 50.00 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 28 days and get cover for the duration of your rental, up to 28 days.
Will I need to pay if the windscreen or any other window is damaged?
Yes. However, Windscreen Protection reduces the amount you have to pay if the windscreen or any other window is damaged to zero. Having windscreen protection also means you will not pay an admin fee.
How do I get Windscreen Protection?
If you have bought Windscreen Protection, it will be stated on your rental agreement. The price depends on the vehicle you are renting and the place you are renting it from. But you can expect it to cost between 8.02 Euro and 12.00 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 28 days and get cover for the duration of your rental, up to 28 days.
What happens if I damage any optional extras I rent from you?
If any optional extras are damaged, you have to pay for the cost of replacement, or their estimated repair costs in addition to the rental fee.
Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if damage was caused by or as a result of:
- Water or fire damage, that was not your fault.
- Driving the vehicle without due care and attention
- Driving or using the vehicle in breach of your contract
What do I have to pay if I do not have Damage Waiver?
If the vehicle, keys, any accessories or any vehicle documents are damaged during your rental, unless you can prove the damage was not in any way your fault or due to your negligence, you will have to pay:
- Either the cost of replacement, or the estimated repair costs whichever is cheaper
- Plus our loss of use
- Plus an administration fee
Where can I find information of damage charges I have paid?
If we find damage, we will charge the amount you have to pay to your card. Unless you have asked us to send you a receipt by post or email, you will be able to find details of this payment here http://www.avis.es/tu-avis/facturas.
Theft
What products reduce the amount I have to pay if the vehicle is lost or stolen during the rental?
If you have Theft Protection waiver (TP) and the vehicle is stolen, the amount you have to pay will be reduced to no more than the excess stated on your rental agreement meaning you will pay for the cost of repair or replacement or the excess, whichever is less. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference. If you can show the loss or theft was not in any way your fault or due to your negligence, we will refund these costs to you.
How much is the excess?
Customer is liable for full value of the Avis vehicle if Theft Protection (TP)is not taken. Purchase of TP reduces liability to an amount between 1200.00 Euro and 2500.00 Euro depending on car group rented for theft of parts or all of the Avis vehicle.
How do I get Theft Protection waiver?
In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it is not included, the price depends on the vehicle you are renting and the place you are renting it from. But you can expect it to cost between 6.59 Euro and 16.00 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 28 days and get cover for the duration of your rental, up to 28 days.
Is there an excess reduction product available to reduce my excess further?
Yes, Super Theft Protection waiver (STP) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location but you can expect it to costs between 19.12 Euro and 50.00 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 28 days and get cover for the duration of your rental, up to 28 days.
What happens if I lose any optional extras I rent from you or if they are stolen?
If any optional extras are lost or stolen, you have to pay for the cost of replacement in addition to the rental fee.
Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if the loss or theft was caused by or as a result of:
- Keys being left in the vehicle
- Keys being lost or stolen
- Using the vehicle in breach of the contract
What do I have to pay if I do not have Theft Protection?
If the vehicle, keys, any accessories or any vehicle documents are lost or stolen during your rental, you will have to pay:
- The cost of replacement
- Plus our loss of use
If you can show theft was not in any way your fault or due to your negligence, we will refund these costs to you.
Where can I find information of theft charges I have paid?
If a loss or theft has occurred, unless you can prove the theft was not in any way your fault or due to your negligence, we will charge the amount you have to pay to your card. Unless you have asked us to send you a receipt by post or email, you will be able to find details of this payment here, http://www.avis.es/tu-avis/facturas.
Damage to people and their property
What do I have to pay if I injure someone whilst driving?
Third Party Liability (TPL) cover is provided with the vehicle as standard. This means that if you have an accident in our vehicle and you injure someone, including any of your passengers, or you damage anything which belongs to them, you will not have to pay any of their costs. Third Party Liability cover does not cover any death or injury suffered by the driver of our vehicle or any damage to personal items in our vehicle.
Are there any times when third party liability cover would not apply?
If the law requires us to provide you with third party liability cover, the minimum cover required by law will still apply but we, or our insurer, may seek to recover our costs from you if the accident was caused by:
- By you breaking the contract for example allowing someone we had not approved drive the vehicle of driving whilst under the influence of alcohol, drugs or any other unlawful substance),
- By you breaking the law
- As a result of your negligence or recklessness.
What products cover the driver of the vehicle and personal items in the vehicle?
Personal Accident Insurance (PAI) covers the driver of the vehicle in the event of an accident. It reduces the amount you have to pay in the event of an accident to zero per claim depending on the claim you make. Personal Accident Insurance provides the following benefits:
- A maximum of 100.000,00 Euro in the event of death, loss of limbs or eyes or permanent total disability
- A maximum of 25.000,00 Euro towards emergency medical expenses related directly to the accident
- Medical assistance and rescue costs (conditions apply)
Who provides Personal Accident Insurance?
Personal Accident Insurance is underwritten by AIG Europe Limited. You will need to agree to their terms and conditions. Our agent, Avis Europe Risk Management Limited retains 20% of the price you pay after insurance premium tax has been deducted, as commission.
How do I get Personal Accident Insurance?
If you have bought Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you are renting from, but you can expect it to costs between 4.00 Euro and 6.00 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 28 days and get cover for the duration of your rental, up to 28 days.
Can I increase my cover and reduce my excess?
Yes, Super Personal Accident Insurance (SPAI) reduces your excess to zero per claim and provides the following enhanced benefits:
- A maximum of 200.000 Euro in the event of death, loss of limbs or eyes or permanent total disability
- A maximum of 50.000 Euro towards emergency medical expenses related directly to the accident
- Medical assistance and rescue costs (conditions apply)
- Baggage up to 6.000 Euro per vehicle excluding any items you rented through us (again, there are conditions, and a limit of 350,00 Euro per item)
- Expenses for replacing main house keys and locks up to 750.00 Euro
- Emergency travel expenses up to 750.00 Euro
Is Super Personal Accident Insurance available when renting any vehicles?
Yes, you can buy Super Personal Accident Insurance not matter what vehicle you rent.
How do I get Super Personal Accident Insurance?
If you have bought Super Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you are renting from, but you can expect it to costs between 6.00 Euro and 8.00 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 28 days and get cover for the duration of your rental, up to 28 days.
What will you pay if I do not have Personal Accident Insurance?
If the driver of the vehicle is involved in an accident and is injured or dies, we will not pay their costs. If any personal items in the vehicle are damaged, lost or stolen, we will not pay for their repair or replacement.
For information, passengers are considered third parties and would benefit from the third party liability cover provided with the vehicle as standard.
Protection packages
I want to buy more than one protection product, can I get a protection package?
No, we do not offer protection packages.
Third party protection products
I have bought a protection product from an external provider, can I use it?
If you decide to buy cover from someone else, you will have to pay our full costs. It is your responsibility to ensure you understand the terms of any cover you buy from an external provider and for any claim you make. We are unable to help you with your claim.
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