Rent a Car at Thon Hotel

Damage Waiver

In most cases, Damage Waiver is provided with the vehicle as standard. If it is included, it will be stated on your Rental Agreement Form (and in your booking confirmation).

Damage Waiver reduces the amount you pay for each clearly separate incident of damage if the vehicle is damaged (or the amount you pay to replace any keys, accessories or vehicle documents that are lost, stolen or damaged).

The amount you pay for each clearly separate incident of damage will be the lower of a) the applicable cost payable under the Theft, Loss and Damages Policy; or b) the excess stated on your Rental Agreement Form.

Super Damage Waiver (SCDW)

An excess reduction product which reduces your damage waiver excess to zero with a valid police report on cars or vans. (or, if higher, the amount shown on your Rental Agreement Form).

Theft Protection waiver (TP)

In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your Rental Agreement Form (and in your booking confirmation).

Theft Protection waiver reduces the amount you pay if the vehicle is stolen during the rental period.

The amount you pay will be the lower of a) the applicable cost payable under the Theft, Loss and Damages Policy; or b) the excess stated on your Rental Agreement Form.

Damage/Loss/Repair Processing Fee

Please see the section titled "Damage, loss, injury or theft" in the General Conditions which provides information on how and when we charge costs if the vehicle, keys, any accessories, or any vehicle documents are lost, stolen or damaged. 

You can purchase additional waiver and protection products to reduce the amount you would otherwise owe please see details in Part 2 below.

As well as charging for any damage or loss suffered, we will also charge you a damage processing fee in accordance with our "Theft, Loss & Damage Policy" (see General Conditions). In Luxembourg, the Damage/ Loss/ Repair Processing Fee and on the ground idle fee which are charged as per our Tariff conditions.

Unless you've asked us to send you a receipt by post or email, you'll be able to find details of the charges owed by you here:

What payment cards do you accept?
We accept:

• American Express (excluding American Express Traveller’s Cheque cards)
• Diners cards
• Discover cards
• Visa credit cards
• Visa debit cards
• MasterCard credit cards 
• MasterCard debit cards
• Avis-issued charge cards
• Pre-paid vouchers

We do not accept Maestro cards, Cirrus cards, JCB cards, Bancontact cards, any pre-paid cards even if they carry the Visa or MasterCard logo or any other cards not listed above.

2 payment cards (one of them must be an American Express or Diners) are required for categories G and L.

We do not accept Digital Payment Cards.

Can I pay by cash?
In some locations we do accept cash but we will need to carry out additional identity, security, driving licence and credit checks and will need to see proof of address.

Unless confirmed otherwise, the amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows: 

(The vehicle rental price* + the fixed amount as specified in the Tariff conditions (https://www.avis.be/conditions-tarifaires) **MINUS (Any sum you have already paid when making a "Pay Now" booking) 

For certain categories of vehicles, a second pre-authorization will be required, the categories concerned, as well as the amount of this second pre-authorisation can be consulted in the Tariff conditions: https://www.avis.be/conditions-tarifaires. 

* The "vehicle rental price" includes the vehicle rental cost and all optional extras you've requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any "Pay at Location" amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise). 

** If you buy our "Fuel Up Front" product, we will reduce the fixed amount as specified in the Tariff conditions (https://www.avis.be/conditions-tarifaires) by the amount we charge you for the "Fuel Up Front" product 

The additional fixed amount as specified in the Tariff conditions (https://www.avis.be/conditions-tarifaires) is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following: 

i. costs to refuel the vehicle (where relevant). 

ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period or to the agreed return location. 

iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or 

iv. costs incurred as a result of exceeding any relevant mileage restrictions. 

Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.

In relation to certain high value vehicles, we may require you to provide us with two payment cards for the purposes of the pre-authorisation. Where this is the case, this will be confirmed when making a booking. 

If you'd like more details, please call our customer support team, or ask a member of our team.

Visa debit cards and MasterCard debit cards are accepted.
Any prepaid cards, even if they carry the Visa or MasterCard logo are not accepted at check-out. 
May only be used at check-in.

Requirement to bring an original valid driving licence with you

In Belgium, all drivers must bring their valid driving licence with them.

If any of the following applies:

• their driving licence was issued in Europe, 
• their driving licence was issued in a non-European country or,
• their driving licence was issued in a non-roman alphabet language like Arabic, Greek, Russian, Hebrew, or Japanese,

and we cannot confirm with certainty the details included within the driving licence, the driver will also need to provide either an international driving licence or an official English translation, by a notary, of their driving licence. If this might apply to you, please contact us (prior to your pickup date) as we would be pleased to confirm if an international licence or official translation will be required. 

We do not accept digital driving licences.

Minimum licence requirements 
All drivers must have held their licences for at least 1 year from the date of pick-up. A higher minimum age limit and licence validity may apply for certain vehicles. 

If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as: 

• previous driving licences; or
• a letter from their driving licence authority stating that they have held it for this minimum period. 

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

Additional drivers must be approved and specified on the Rental Agreement Form. You must not let anyone else drive the vehicle. 

All additional drivers must meet our age, driving licence and ID requirements (additional driver surcharges may also apply).

If we agree to additional drivers, any fees and surcharges will be stated on your Rental Agreement Form. 

You will be responsible for all costs whether they're down to you or your additional drivers. It is your responsibility to make sure all additional drivers read the terms set out in the Rental Agreement carefully before they drive the vehicle.

We charge a fee for every Additional Driver we allow to drive the vehicle. Please see our Tariff conditions (https://www.avis.be/a-propos-d-avis/conditions-tarifaires). 

Minimum driver age restrictions 
When you book, you'll be told if there are any minimum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email or call our customer support team.

You need to be at least 18 years old to hire and drive most of our vehicles.

Young driver surcharge
If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost of a young driver surcharge will be built into the price confirmed at booking stage. 
If you add an additional driver onto the rental at pick up, you may be charged a young driver surcharge, please consult our Tariff conditions to know more about the amount of the surcharge : https://www.avis.be/conditions-tarifaires. 
If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get cover for the duration of the rental up to 30 days. 

Maximum driver age restrictions 

When you book, you'll be told if there are any maximum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email or call the reservations team. 

In most cases there is no maximum driver age restriction. If you are renting with one of our affiliates listed in 1. (Rental Provider) there may be a maximum driver age set at either 75 or 80 years of age for insurance reasons. 

Approximate total includes base rate, taxes, and surcharges. Items such as coupon discounts, child safety seats, and gas are NOT included in the estimated total. Optional coverages and one-way fees are subject to tax in certain locations. This tax is not reflected in the Estimated Total.

Estimated total is subject to change based upon exchange rates at the time of rental.

Returning the vehicle 

Unless you agreed a different refuelling option (see below), you must return the vehicle to us with the same amount of fuel it had in it when you picked it up usually a full tank as shown on the factory-installed fuel gauge or automatically logged in respect of connected cars. We recommend you fill up as close to the return location as you can on the return date and keep the receipt to show us. If you don’t return the vehicle with a full tank and you can't show us a receipt for fuel we will charge you.

Refuelling options

Fuel Up Front - this option allows you to pay for a full tank of fuel, based on the manufacturer's stated fuel tank capacity of your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatever's left in the tank (even if it is virtually empty) so long as the engine still runs.
This is charged at the average fuel price at the start of the rental period in Luxembourg as stated on the EU fuel index: http://ec.europa.eu/energy/observatory/oil/bulletin_en.htm .

This is only available where you have added it as an option at booking stage or asked to add it to your rental prior to you collecting the vehicle. If you have added this option, the cost will be on your Rental Agreement Form. However, you don’t get a refund for any fuel you don't use. 

EZ Fuel - If you have travelled less than 120km and don’t have time to fill up the tank or can’t show us receipt for fuel, you will be charged the EZ fuel fee to cover this. This will be charged as a fixed fee indicated in our Tariff conditions (https://www.avis.be/conditions-tarifaires/modalites-facturation-carburant-Avis).

Pay on Return - If you are renting a "connected car", you will be required to pay for fuel so as to ensure that the vehicle has the same amount as when you collected it (this is automatically logged and is calculated to the nearest litre). 
If you are renting any other traditional fuel or hybrid vehicle, you will be required to pay for fuel so as to ensure that the vehicle has the same amount as when you collected it based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank (costs stated fuel tank capacity). We charge between 1.5 and 3 times the average fuel price at the end of the rental period- as stated on this EU fuel index: http://ec.europa.eu/energy/observatory/oil/bulletin_en.htm 
The price per litre will be stated on your Rental Agreement Form. 

Fully electric vehicles

We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the "Pay on Return" rate. The amounts charged are set out in our billing information regarding fuel and electric charging (https://www.avis.be/conditions-tarifaires/modalites-facturation-carburant-Avis)

* Unless the vehicle had less than 70% battery charge when you collected it, in which case, you must return it with at least the same % battery charge as it had at time of pick-up in order for no additional costs to be applied. 

• The payment card that was used to make your booking. For some vehicles, two payment cards in your name will be required. One of these must be the payment card used to make your booking.
• Photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport, a national identity card or any other form of government issued identification.
• You may also need to bring proof of where you live. This could include a recent utility bill or bank statement. If your driving licence shows your address we will accept it as proof of your address.

The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
(The vehicle rental price* + EUR 200 (or if applicable, the equivalent amount in your local currency) MINUS (Any sum you have already paid when making a "Pay Now" booking)

* The "vehicle rental price" includes the vehicle rental cost and all optional extras you've requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any "Pay at Location" amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).

** If you buy our "Fuel Up Front" product, we will reduce the EUR 200 (or if applicable, the equivalent amount in your local currency) by the amount we charge you for the "Fuel Up Front" product

The EUR 200 (or if applicable, the equivalent amount in your local currency) is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period (or to the agreed return location);
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.

Can I let anyone else drive?
Yes, but only if we have approved them.  You must not let anyone else drive the vehicle.

We charge a fee for every Additional Driver we allow to drive the vehicle. The price depends on the location you are renting from.

If any additional driver is outside of our age restrictions, we will also charge a driver surcharge.

Can I pick up the vehicle outside your normal opening hours?
No, unfortunately we are unable to offer an out of hours pick-up service at this time.

My rental has a mileage allowance.  I have driven more than the allowance, how much will I pay for excess mileage
Many of our vehicles are provided with unlimited mileage. If a mileage allowance applies, it will be stated on your rental agreement and in your booking confirmation email.  If you go over the mileage allowance, the price depends on the vehicle and location.

Can I smoke in the vehicle?
No, it is against the law to smoke in public places in Belgium.  The vehicle is considered a public place so you are not allowed to smoke in it.  If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply.

Are there any roads or zones where I need to pay a fee before I can enter?
We recommend you check the Internet to find out about any restricted areas before you travel.  Websites such as click here provide useful information.  If the rental location is in or near a restricted area, we will tell you about it when you pick up the vehicle.  We are unable to tell you about any other restricted areas.

I have been caught speeding, and didn't pay a parking charge, what will I have to pay?
You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. Fines and charges could include:

• All parking fines or charges
• Toll charges
• Towing charges
• Clamping costs
• Traffic fines or charges
• Speeding fines
• And any other charges or fines

If a fine or charge is sent to us because you have not paid a charge or complied with the law, we will take payment for:

• Our adminstration fee for each fine or charge issued in the United Kingdom to cover our costs of dealing with the fine or charge, or
• Our administration fee for each fine or charge issued in any other country, which will be charged in the currency of the country where the fine (EUR 42.35 Belgium) occured
• Plus the fine or charge if we have to pay it

I have left the interior of the vehicle very dirty and made it smell.  Will I be charged to clean it?
Yes, if the interior of the vehicle is especially muddy, dirty, stained or smelly, and our standard cleaning procedure will not fix it, you will be charged a Specialist Cleaning Charge.

Roadside Assistance

What happens if I break down because of a mechanical failure?
All our vehicles are maintained to the manufacturers standards, and they're roadworthy when you pick them up so mechanical failure in our vehicles is rare. So long as you're using the vehicle in a country we have agreed to, we provide roadside assistance or recovery free of charge. You can only use our roadside assistance provider to help you. You'll find their contact details inside the vehicle.
 
What happens if I break down because of a non-mechanical failure or in another country?
You must tell us if you break down or have an accident.  If you need roadside assistance, we will arrange this for you but you will have to pay for it.  You will also be charged for any costs we incur getting the vehicle back on the road in the country of rental.  This may include, but is not limited to:

• Call out and recovery costs as charged by our Assistance supplier
• Repair costs
• Loss of use, including on the ground vehicle idle time
• Repatriation costs
• An administration fee
• Any costs to take you, and/or any of your passengers to another location
• Electrical Charge for EV Vehicles (Where the cable is in working order)

What products do you have to protect me if I break down because of a non-mechanical problem?
Roadside Assistance Plus provides roadside assistance if you break down as a result of…

• Flat batteries
• Flat tyres
• Keys locked in the vehicle
• Loss of keys
• Running out of fuel
• Using the wrong fuel for the vehicle

Provided you are using the vehicle in a country we have agreed to.  You will only need to pay for the costs of any additional items needed to get the vehicle back on the road – like fuel or tyres.

How much does Roadside Assistance Plus cost?
The price will depend on where you are renting. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

What happens if I do not return the incident report form or European accident form?
If you are involved in an accident, or the vehicle, keys, any accessories, any vehicle documents or any optional extras are damaged, lost or stolen; you must complete and return an incident report form and if available, the European accident report form.

If you want to pick up the vehicle and return it to a different location, an additional fee will be payable.

If you asked for a one-way rental when you booked, the fee will be included in your total rental price. 

If you didn't ask for a one-way rental when you booked and you want to return the vehicle to a different location, in a different country, you can expect an additional feeas per our Tariff conditions (https://www.avis.be/en/about-avis/price-conditions).
Drop offs at a different location must be agreed with us in advance. Please contact us if you would like to understand what additional fee will apply to a one-way rental in circumstances where it didn't form part of your original rental agreement. 

If you did not request a one-way rental but return the vehicle to a different location you will be charged a one-way fee at the 'pay at location' prices available on the day you return the vehicle.

Car seats
We offer baby, infant, child and booster seats. 
A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. 
An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos.
A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos. 
A booster seat is typically suitable for a child aged 8 to 11 years and weighing between 20 and 45 kilos.

In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.

Please note: In Belgium all children must normally use a child car seat until they're 18 years old or 135 cm tall. Find out more www.vab.be 

The fee for renting a seat is indicated in our Tariff conditions (https://www.avis.be/en/about-avis/price-conditions). 

If the seat is damaged, lost or stolen, you will have to pay for a replacement.

Avis Travel Companion Tablet
This provides a GPS service and unlimited data per day, as well as other useful features you may need when travelling. We provide this service on behalf of a third party so you will need to read and agree to separate terms and conditions with, which will be signed by you on the device at the time of rental check out. 

The fee for hiring Travel Companion Tablet is indicated in our Tariff conditions (https://www.avis.be/en/about-avis/price-conditions), depending on features activated. If you rent the vehicle for more than 14 days, you'll only be charged for a maximum of 14 days and get to use the device for the duration of your rental, up to 28 days. 

If the Travel Companion Tablet is damaged, lost or stolen, you'll have to pay for a replacement. 

Electric Charge Card: 
Please see our Tariff conditions (https://www.avis.be/en/about-avis/price-conditions). (All transactions on the Plugsurfing card will be directly charged to the client) 

Travel Partner: 
This service provides assistance from language translation to lost property services and much more. We provide this service on behalf of a third party and will provide you with details when you pick up the vehicle. Travel Partner is available at the price indicated in our Tariff conditions (https://www.avis.be/en/about-avis/price-conditions). 

Data E SIM 

Access the internet wherever you are, with the E-SIM that lets you stay connected with ease. Whether you're on holiday or travelling for business, our E-SIM guarantees a fast, reliable connection for smooth browsing and downloads. It only takes a minute to activate the E-SIM and you’ll be connected to the internet immediately. Plus, you can rest assured the latest security features will keep your personal data safe. 

* If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. 

The General Conditions provide more information about what happens if you want to extend your rental, or if you do not return the vehicle to us as agreed. 

The late return processing fee and the overdue admin fee are charged as per our tariff conditions (https://www.avis.be/conditions-tarifaires). 

What countries am I allowed to take the vehicle to?

You are only allowed to use the vehicle in the following countries:

• Andorra
• Austria  
• Belgium
• Croatia
• Czech Republic
• Denmark
• Germany
• Finland
• France (the European part)
• Hungary
• Republic of Ireland
• Italy
• Liechtenstein
• Luxembourg
• The Netherlands
• Norway
• Monaco
• Poland
• Portugal
• Scotland
• Slovenia
• Slovakia
• Spain
• Sweden
• Switzerland
• United Kingdom

You are not allowed to use the vehicle in Corsica, the Italian Islands, Melilla, Ceuta, the Spanish Islands, Channels Islands, the Isle of Man or countries not listed above.

On the condition of paying the cross border fee set out below when you cross the borders of Luxembourg (as defined above) into one or more of the permitted countries, your rental will be subject to a cross border fee which amount is set out in the tariff conditions available on avis.lu. The cross-border fee will apply only once for the duration of your rental, no matter how many times you cross borders between permitted countries.

Please refer to the section 'Where Can You Drive?' in the Rental Conditions for details on costs associated with failure to declare that you are driving the vehicle outside the country of rental.

Any country not listed as a permitted country is an unpermitted country. Rentals that start in Belgium (as defined above) cannot be taken into an unpermitted country, unless we expressly agree otherwise beforehand.

If it has come to our knowledge, at any time, that your rental vehicle has been taken into an unpermitted country without our prior agreement, we may, at our discretion, apply the fee set out in our tariff conditions, and void your selected optional extras where there is a claim (such as roadside assistance) that takes place in an unpermitted country.

Please note that if you are permitted to take the vehicle outside of Luxembourg (as defined above), it is your responsibility to make sure you comply with legal requirements applicable in the relevant country/countries you travel in.