Press Release


Productivity on the Road Affected by Traffic, Paying Tolls and Getting Online

Parsippany, NJ Jul 23, 2007 - A new study by Avis Rent A Car System, LLC has found that frequent business travelers waste as much as three hours or more of an average three-day trip stuck in traffic jams, lost while driving, waiting to pay tolls and trying to find a high-speed Internet connection. That time could be spent seeing customers, staying caught up on correspondence, or even getting a head start on expense reports. Avis has introduced several innovative services that can allow customers to avoid this wasted time.

"Avis has a long tradition of offering technology innovations that help make business travel more productive," said Bob Lambert, senior vice president of commercial sales for Avis Budget Group, parent of Avis. "Our customers tell us that, when traveling, 'time is money.' We're proud to bring business travelers best-in-class technology solutions that will save them valuable time and allow them to accomplish more while on the road."

  • Where2GPS Navigation: More than half of frequent business travelers consider sitting in traffic to be very or extremely inconvenient. Avis' GPS navigation system from Garmin offers real-time traffic alerts and provides alternate routes to steer around congestion. For the 81 percent of business travelers who report experiencing traffic delays, with an average delay of 44 minutes per trip, Avis Where2 is a lifesaver.
  • Portable Internet Access: Nearly one-third of business travelers report spending time online via dial-up or other slow Internet connection, and the same number report this as being very or extremely inconvenient; the average reported amount of time spent on slow connections is nearly an hour and a half per trip. Avis customers have the option of renting Avis Connect, the only portable Wi-Fi broadband Internet service that goes anywhere the traveler wants to go, from the airport to the meeting place to the hotel and beyond.
  • Electronic Toll Collection: 55 percent of frequent business travelers spend time waiting to pay highway, bridge and tunnel tolls and report an average delay of 12 minutes; nearly one-fourth consider this delay very or extremely inconvenient. Avis offers electronic toll collection systems for more cars in more cities than any other company so travelers can breeze through automatic toll lanes.

"Avis also recently introduced a new service that provides additional time savings for business travelers," said Lambert. New Avis Chauffeur Drive enables business travelers to have a local professional chauffeur pick up their car, meet them at the airport or another location, and handle all of the driving and baggage. "This allows the traveler to make the most of the time spent while away from home and to focus on accomplishing business goals," said Lambert.

Offering innovative, time-saving amenities such as Where2, portable Internet access and electronic toll collection solutions has long been part of the Avis "We Try Harder" approach to service. Avis has led the industry with innovations such as the 1984 introduction of an automated car rental return process called Rapid Return, which helped turn Avis Preferred into the first true rental car counter bypass program, saving customers time and helping make their travel more convenient.

Avis Where2 GPS Navigation systems are available at major airport locations in the United States starting at $10.95 per day or $49.75 per week. Avis Connect is available for $10.95 per day and is available at airport locations in SanFrancisco, San Jose, Fort Lauderdale, Newark and New York's LaGuardia. It will be offered at airports in Los Angeles and Miami within the coming weeks. Avis electronic toll collection solutions include E-ZPass in northeast U.S. markets from Boston to Washington, D.C. for $1.50 per day; I-Pass in the metropolitan Chicago area for $1.50 per day; and PlatePass in the metropolitan Houston area for $2.00 per day in addition to tolls. Avis Chauffeur Drive is available with 24-hour advance time for reservations for $30 per hour with a three-hour minimum, plus standard rental car charges.

For more information on Avis Rent A Car or any of the productivity-enhancing products and services from Avis, visit

About the Survey

More than 6,000 Avis customers who are frequent business travelerswere asked to rate their level of inconvenience associated with typical business travel delays experienced after arriving at their destination as well as the amount of time spent on each.

During a typical trip that includes a car rental, how much time do you spend on the following? Percent of travelers who reported time spent

Average Time Spent (in minutes)

Percent who say this is very or extremely inconvenient
Sitting in traffic while driving 81 43.9 54
Waiting in line to pay transit tolls 55 12.4 23
Getting lost while driving 50 30.3 41
Looking for internet cafes, Wi-Fi hot spots, or other broadband connections 35 23.5 13
Being online (internet and/or email) via dial-up or other slow connections 30 86.4 35

About Avis

Avis Rent A Car System, LLC and its subsidiaries operate one of the world's leading car rental brands, providing business and leisure customers with a wide range of services at more than 2,100 locations in the United States, Canada, Australia, New Zealand and the Latin American / Caribbean region. Avis is one of the world's top brands for customer loyalty, ranking as the number one car rental company in the 2007 Brand Keys« Customer Loyalty Index. The company is a wholly owned subsidiary of Avis Budget Group, Inc. (NYSE: CAR). For more information, visit