Avis Access

Services for physically challenged customers

At Avis, we strive to make everyone's rental experience as easy, safe and stress-free as possible. That's why, as a feature of our Avis Cares® Program, we provide a full range of products and services for our drivers or passengers with disabilities. Our visually impaired passengers can travel worry-free -- just make an advance reservation, arrive with a licensed driver at least 25 years old and you're on your way. Because with Avis, you can be sure we'll meet your needs, before you even get on the road.
  • Scooter Rentals: Avis provides mobility scooter rentals (upon request) at select locations through a partnership with Scootaround Inc., the nation's leading mobility rentals provider.
  • Transfer Board: Enables easier transfer from a wheelchair into and out of the vehicle.
  • Panoramic Mirror: Provides a much larger field of view for any driver.
  • Swivel Seat: Allows the driver or passenger to turn his or her body in the car seat with limited effort. The swivel seat can easily be removed from underneath the person for transport.
  • Hand Controls: Enables drivers to accelerate or brake using a hand-controlled device. Drivers without disabilities are able to drive the vehicle without interference from the hand controls.
  • Spinner Knob: Enables the driver to turn the steering wheel with a full turning radius using only one hand.
  • Easy Access Bus: Offers an electrically-operated ramp, two ADA compliant wheelchair positions, wider doors, spacious aisles and low luggage racks.

With these products and services from Avis, you can be confident that you'll have the smoothest ride possible, every time you rent.

To ensure availability, products and services should be reserved at least one day in advance via phone reservation -

Speech- and Hearing-Impaired Services
Call TTY/TDD 1-800-331-2323.


Look for these added benefits every time you rent from Avis:

  • 24-hour Roadside Assistance: Call 1-800-354-2847 for emergency assistance anywhere in the U.S. and Canada.
  • Avis Preferred® Service: Enroll today for a faster rental
    experience, added benefits and special amenities-with our compliments.
  • Avis Cares® Program: Child safety and booster seats, local
    travel safety tip sheets and travel planning websites. Plan your next trip with Garmin GPS Trip Planning. Our tool allows you to save all addresses to your Garmin GPS - in just seconds. No worrying about maps, entering information, or wasting time.
  • Roving Rapid Return®: Avis can quickly check in your car
    using a state-of-the-art handheld computer that provides a receipt and sends you on your way.
  • Avis.com: Contains features like "My Avis" where you can book reservations quicker, create personal itineraries and print out rental receipts.