Information and Frequently Asked Questions

Incidents, accidents and vehicle thefts are not something we like to think about, especially on a business trip or vacation, but they can and do happen even to the most careful drivers. Below are several frequently asked questions and answers regarding the claims process.

Please print and fax an Accident/Incident Report Form to 720-479-4034. The entire form must be completed to ensure there is no delay in the processing of your claim.

If you would like to remit payment, please send to the following address:

Avis Claims
PO Box 409309
Atlanta, GA 30384-9309


If you rented your vehicle using one of the following credit card companies, these documents offer helpful information regarding claims information for auto rental benefits.

American Express | Mastercard | Visa

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Frequently Asked Questions

What do I do if involved in an accident in an Avis vehicle?

What is Loss Damage Waiver (LDW)?

If I do not accept the LDW coverage, will my own insurance cover the damage to the Avis car?

With my personal insurance or charge card collision coverage, do I need to purchase LDW from Avis?

What happens if the Avis car is damaged during my rental period?

How can I obtain a vehicle accident report?

What is the typical timeline for processing a damage claim?

Who is responsible for parking, tolls and moving traffic violations?

Why am I being charged for Loss of Use and the Administrative Fee?

What if I am not responsible for the accident/damage?

What if I am a corporate renter and damage the Avis vehicle?