Collision Damage Waiver (CDW)

Purchase of CDW reduces renters liability for any damage to the Avis vehicle (or parts of it) to EUR 800.00

Theft Protection Waiver (TP)

Purchase of TP reduces renters liability in case of theft of the car or parts of it to 15% of the liability if no TP was taken

TP is not taxable.

NWE (Non-Wavable Excess)

NWE for CDW 800 EUR

NWE for TP 15% from the full value of the car

This cover is only valid if you stick to the terms of the rental agreement. It doesn't cover other parts of the car (e.g. windows, wheels, interior or undercarriage), or charges (e.g. for towing or off-road time), or anything in the car (e.g. child seats, GPS devices or personal belongings).

Debit cards are not accepted.

At the time of rentals, the driver must present a valid drivers license in the drivers name from their country of residence.  Customers presenting a drivers license in a non-Roman alphabet must also present an International Driving Permit (IDP) to serve as a translation in addition to their valid drivers license..

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ADDITIONAL SURCHARGES
At some stations an additional service charge may apply (e.g. airport locations) Airport surcharge: 17 % on time and mileage.

VEHICLE REGISTRATION FEE
Vehicle registration fee: EUR 2.00 per day per vehicle. KM Limit There is limit 300 km per day on Avis Prestige categories (J, H, K, M and P)

ADDITIONAL FEE

If calling phone number +421 900 200 200 , this line is charged at EUR .60/minute with VAT.

ADDITIONAL INFORMATION
AVIS is not responsible for customer’s assets and for things left in a car.
Refund of VAT is not possible.
AVIS reserves the right to change rental terms and conditions.
The price of the vehicle rental does not include liquids and fluids, which have to be added during the use of the vehicle:
windshield washer fluid
coolant
engine oil
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Each vehicle is checked by a technician before the start of a rental, all fluids are refilled.

Additional driver fee is 9 Euro VAT excluded per rental or a maximum 45 Euro VAT excluded will apply to every additional driver per rental.

Minimum age: 25 for all car groups

RETURN STATION
If the car is returned to a station other than agreed - outside the same city - at time of Check Out and noted in the Rental Agreement, an amended return fee is being charged for the additional fleet disposition cost.

PROLONGATION
It is mandatory for the customer to report any lease extension at least 24 hours before the agreed termination of the lease. The extension must be done personally by representation of the renter and the customer must receive a written permission for such extension, while being obliged to pay the full rent including the extension to the renter. Any non-extension during the rental will be considered as unauthorized use of a foreign vehicle with all the legal consequences and applied fees from Avis.

KEYBOX
When returning the vehicle in such a way that the vehicle keys are returned to the keybox, the damage and condition of the vehicle is checked only without the tenant's presence and for any new damage found without the tentant's presence is tenant responsible and may be subject for charge from Avis.

PAYMENT/ CREDIT CARD CHECK
We always verify:
Payment / credit card expiration period (the card must be valid during the lease period and must be valid for at least 6 months after rent as well)

Publisher of the card

Signature on the back of the card

Card number and other payment card security features according to SLSP manual and training

DELIVERY AND COLLECTIONS

On Request

RESPONSIBILITIES AND FINES
The customer is responsible for all charges related to the operation of the vehicle during the rental period (fines for traffic offenses, parking fees, fees for using toll roads) You are responsible for all traffic offenses including parking offenses and speeding in the period of time when the vehicle is in your possession. In addition to the fine, you will be charged an administrative fee of EUR 25.00 exc VAT. The method of handling and accounting of traffic offenses depends on the type of penalty and the country where the offense occurred. You are also responsible for paying the fees for the use of toll roads.

FUEL POLICY
You will be given several options in relation to the amount of fuel, with which you will have to return the vehicle. These will be explained to you at the beginning of your rental.

You should return the vehicle with the agreed amount of fuel and ensure that the correct type of fuel is fueled. If you do not do so, you will be charged additional costs.

Fuel charges: EUR 2.00 per litre exc VAT

Specific information for this location is not available at this time.

ID AND DRIVER'S LICENSE REQUIREMEMTS
The vehicle will only be handovered if the identity document is verified on an authorized device. Accepted ID is a passport. ID card only in case of the client's nationality from the European Union. The lease can only be made after verification of the personal documents submitted by the client upon signing the Personal Data Processing Form. If the authorized verification system denies the verification of documents, we reserve the right not to provide the lease.

We require:

• Driving license
• Passport
• ID card (only required if Passport is not available)
• Residence permit, if it is a second document

A valid driver's licence from the country of residence is required. International driving licence permit is required for licences in non-roman alphabet. Renter and driver must have held a valid driver's licence for at least one year. In any case, we require two documents. The first must be a driving license and the other may be either a passport or a national id or a residence permit for a foreign person We only accept a national ID instead of a passport if the client is an EU citizen.

Meet late arrival is on request basis only
EUR 40.00 exc VAT (0700-1900), EUR 100.00 exc VAT (1900-0700)

All reservations must include the following information:

> Drivers name, surname
> Date and place of birth
> Personal or business address
> Driving license number, date and place of issue or expiration date

 How old do I need to be to rent a vehicle?
To drive our vehicles, you - and all of your drivers - need to be at least 23 years old and have held a full, valid driving licence for at least 1 year at the start of your rental for cars and 2 years for vans. In Northern Ireland, you must hold a full, valid licence for at least 3 years. A higher minimum age limit may apply to certain vehicles. In Northern Ireland, the people carrier and premium / executive cars have a minimum age of 30.
How do I know if there are minimum age restrictions on my rental?
When you book, you'll be told if there are any minimum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email - or call the reservations team.

 I'm under 25, do I need to pay a young driver surcharge?

If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will be £40.00 per day.

If you rent the vehicle for more than 10 days, you will be charged for a maximum of 10 days and get cover for the duration of your rental, up to 28 days.

Are there any maximum age restrictions?

Some of our locations have a maximum age restriction on their insurance policy. Anyone over the age of 75 you will need to contact us to make your booking. The maximum age limit in Jersey is 80 years old. In the Shetlands and Isle of Man the maximum age is 78.

I'm over 75, do I need to provide extra information or pay a senior driver surcharge?

If you or any of your drivers are over 75 on the day you return the vehicle, you will need to advise us prior to pickup up your vehicle. At some locations, we will seek approval to rent from our insurer.

In Northern Ireland, for any customers that are aged 75 years and over, we would require the following:

• Confirmation that you drive on a regular basis;
• Provision of a letter from your insurance company to confirm that you have an up-to-date insurance policy, and have not had any accidents in the past 5 years;
• Provision of a letter from your doctor confirming that you are in good health and fit to drive; and
• A driving assessment carried out in terms of your Avis rental agreement by a member of our staff sitting with you in the vehicle.

Electric Vehicles

How much battery charge should I return an electric vehicle with?
You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at time of pick up.

What am I charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at time of pick up?

We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. The amounts charged are set below:

Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.

How much is the One Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between £20.00 and £70.00. If you want to pick up the vehicle in the UK Mainland and drop it off in another country, you can expect it to be between £700 and £4,000.

How do I get a One Way rental?
You can request a one-way rental when you book, or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.

How much will it cost if I did not request a One Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.

The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.

Customers with disabilities

I have a disability, do you offer adapted vehicles?
Yes, specially adapted vehicles are available at some of our rental locations.  Please call the Reservations team for more information.

I have a disability, do you offer hand controls?
Yes, we offer hand controls which are suitable if you have good use of your upper body, including hands and fingers.  Hand controls include a hand-operated brake, accelerator controls, a steering ball and panoramic mirrors are also available.  If you need them, they're completely free of charge.

To use hand controls, you will need to book an automatic vehicle. Please give us at least 48 hours' notice if you hand controls or panoramic mirrors fitted to the vehicle. If you need them at shorter notice, please call the Reservations team.

Popular optional extras to rent

I have small children, do you offer child seats?
Yes, we offer baby, infant, child and full backed booster seats.  A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos.  An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos.  A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos.  A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos.

In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.

Please note: In the United Kingdom all children must normally use a child car seat until they're 12 years old or 135cm tall. 

How much are your child seats?
The fee for renting a seat is £11.99 a day. If you rent the vehicle for more than 7 days, you'll only be charged for a maximum of 7 days and get to use the seat for the duration of your rental, up to 28 days.
 
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between £60.00 and £90.00 on top of the hire fee.  If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

I'm not familiar with the area; can I rent a GPS (satellite navigation system)?Travel Companion Tablet - This provides a GPS service as well as other useful features you may need when travelling. The fee for hiring Travel Companion Tablet is between £9.99 and £14.99 per day depending on features activated. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get to use the device for the duration of your rental, up to 28 days. If the Travel Companion Tablet is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from £300.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. If you plan to travel outside of the United Kingdom you should check to see whether you can use our GPS as it will give you speed information. 

Do you offer an audio tour guide service on your GPS?
No, unfortunately we do not offer an audio tour guide service at this time.

I want to be able to access the internet anywhere I go, do you offer a solution?

Travel Companion Tablet - This provides unlimited data per day, as well as other useful features you may need when travelling. The fee for hiring Travel Companion Tablet is between £9.99 and £14.99 a day depending on features activated. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get to use the device for the duration of your rental, up to 28 days.

If the Travel Companion Tablet is damaged, lost or stolen, you’ll have to pay for a replacement. This is likely to cost from £300.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. If any Travel Companion Tablet accessories are damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from £2.00 to £10.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. 

Please note: In many countries, including the United Kingdom, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you're driving in.

I'm intending to drive along toll roads; do you offer a device to make this quicker and easier for me?
No, unfortunately we do not offer any electronic toll charging devices at this time.

Winter equipment to rent

I'm concerned about the road conditions, do you offer all-weather tyres?
No, unfortunately we do not offer all weather tyres at this time.

I'm going skiing, do you offer snow chains?
No, unfortunately we do not offer snow chains at this time.

I'm have brought my own skis with me, do you rent ski racks?
No, unfortunately we do not offer ski racks at this time.

I've left my hands-free kit behind, do you rent them?
No, unfortunately we do not offer hands-free kits at this time.

I'm moving items, do you rent blankets?
No, unfortunately we do not offer blankets at this time.

I'm moving items, do you rent trolleys?Yes, the fee for enting a sack trolley is £8.99 a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get to use the sack trolley for the duration of your rental, up to 28 days.

Optional extras available to buy

 I've left my USB charger behind, do you sell them?
No, unfortunately we do not sell USB charges at this time.

I've left my mobile charger behind, do you sell them?
No, unfortunately we do not sell mobile charges at this time.

I want to charge my device in the car, do you sell car chargers?
No, unfortunately we do not sell car charges at this time.

I've left my iPhone 5 cable behind, do you sell them?
No, unfortunately we do not sell iPhone 5 cables at this time.

What countries am I allowed to take the vehicle to?

You are only allowed to use the vehicle in the following countries:

• England
• Scotland
• Wales
• Northern Ireland

If you wish to drive the car from Northern Ireland into the Republic of Ireland, your rental will be subject to a cross border coverage fee of 26.86 UKL. This fee covers cross border vehicle retrieval in case of breakdown. Avis cars may not be taken outside Northern Ireland and the Republic of Ireland.
Can I buy a product to allow me to drive in other countries?

No. With effect from 14th July 2022 we have stopped selling continental cover, meaning that it's no longer possible to take our vehicles outside of the UK except to the Republic of Ireland. Information about the cost for this can be found on our website under continental cover.

Vouchers are not accepted.