Collision Damage Insurance (Non taxable)
This insurance provides cover for damage to the avis vehicle caused by means other than by theft or attempted theft. A non-waivable excess applies which is the renters responsibility.
Where CDW is declined, renters are responsible for the full value of the car and in the event of any damage it will be billed automatically to their credit card.
Where the customer believes an arrangement exists regarding insurance cover on their credit card we must explain that such an agreement is between them and their credit card company. Avis cannot guarantee any level of insurance on their credit card.
If you have your own insurance cover, you must produce a copy of your motor insurance policy at the time of rental.
For customers who are only taking the basic insurance, but not the additional insurance to reduce the excess to 0 at the time of rental, we will take authorisation for the excess amount (varies depending on size of the vehicle from EUR 1322.00 to 2643.00 + vat) on the customers credit card.
Declining Collision Damage Waiver (CDW)/Theft Protection
CDW (Collision Damage Waiver) and Theft Protection insurance reduces your financial liability for damage or theft of the vehicle.
By declining these insurances you are taking responsibility to arrange your own cover and assume full financial liability up to the value of the vehicle for losses arising as a result of loss or damage to the vehicle. Written proof of CDW and Theft Protection coverage in Ireland will be required when picking up the vehicle.
We recommend that you fully understand the conditions of cover provided by your credit card company when using your card for insurance cover. Please ensure you contact your Credit Card Provider to ensure they cover the Republic Of Ireland.

Customers declining CDW and Theft Protection are required

• To leave a liability deposit or a charge card hold of EUR 5,000.00.
• To pay an administration fee of EUR 30.00 applies for the use of this service.

For any claims made when using insurance other than Avis, then we will deal with the renter and not with their insurance provider.
If you have your own insurance cover, you must produce a copy of your motor insurance policy at the time of rental.

We do not accept third party travel protection collision damage or reimbursement policies.
Windscreen protection - reduce excess to zero for damage to front windscreen.  Also available separately at a cost of 4.00 EUR per day
Super CDW 
SCDW is sold only at the counter at time of check out. When SCDW is accepted the collision and theft excess is eliminated.
Super CDW costs:
Groups A, B, D, J, L, N, P = EUR 19.50 per day. (non-taxable)
Groups C, E, F, K, M, O  = EUR 24.00 per day. (non-taxable)
Groups G, H, I = EUR 28.00 per day. (non-taxable)
Super CDW now covers for tyre damage
Super CDW does not include windscreen cover this can be added at a charge of EUR 4.00 per day
Customer is still liable for loss of keys. 

For customers who are only taking the basic insurance, but not the additional insurance to reduce the excess to 0 at the time of rental, we will take authorisation for the excess amount (varies depending on the size of the vehicle 1322 to 2643 EUR + vat) on the customers credit card.

Note: Where CDI and/or TP and Super Coverages are declined, renters are responsible for the full value of the Avis car and in the event of any damage or theft. The counter will get authorization on the renters credit card for the value of the amount for which the customer is liable for. This is to ensure that there are funds available in case of an accident.

Avis Ireland accepts Avis Charge Cards, American Express, Diners Club, MasterCard / Eurocard, Visa.

Debit cards are not accepted.

Customers must have been eligible to hold a valid drivers licence for 8 years of which 2 must be at a full drivers licence qualification.

To rent a People Carrier, customers must have been eligible to hold a valid drivers licence for 10 years of which 2 must be at a full drivers licence qualification.

To rent a Minibus, a 4x4, Executive, Premium or a Luxury Car, customers must have been eligible to hold a valid drivers licence for 12 years of which 2 must be at a full drivers licence qualification.

Customers with a new photocard drivers licence must produce both the photocard and its paper counterpart.  Visitors from overseas must produce a driving licence issued in their permanent country of residence, along with a translation into English (where appropriate).  Only the renter or drivers approved by Avis are permitted to drive the vehicle.

UK Driving Licences have 1 part - a plastic, credit card-sized photo card licence.  You must bring this original valid photo card driving licence with you if it is a new style UK licence.  Failure to bring a valid photo card driving license will result in the rental being refused.  We may require customers to consent to their licence records being accessed as needed. Expired photo card licences will not be accepted and rental will be refused.&nbps; All UK customers will need to hold a full and valid licence free from any endorsements excluded in our terms & conditions.
If any driver has any unspent driving convictions for:
- careless, reckless or dangerous driving,
- driving or attempting to drive whilst under the influence of drink or drugs
- using a vehicle uninsured against third party risks,
- theft or unauthorised taking of a vehicle - or
- been disqualified (or anything similar) in the last 10 years or if you have 2 or more unspent convictions for offences not listed above, your rental will be refused.
If you fail to disclose any driving convictions you may be fully liable for any damage to our vehicle or third party vehicle.

Personal Accident Insurance (PAI) - Counter Sale Only.

Super Personal Accident Insurance (SPAI) - Not Available.

Personal Accident Insurance (PAI)

Renter may inquire as to benefits, conditions and acceptance at the time of rental.

Additional Information:
   >Does not cover luggage.

Information not available at this time, please check at time of rental.

Information not available at this time, please check at time of rental.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

The charge for an additional driver is 9.50 EUR including VAT per day per additional driver.
Terms of rental for an additional driver are the same as the main driver.

The renter must be over 25 years old to rent standard cars in Ireland.

The renter must have been eligible to hold a valid driving licence for 8 years of which 2 years must be at a

full driving licence qualification.

To rent a people carrier, customers must have been eligible to hold a valid driving licence for 10 years of

which 2 years must be at full driver's licence qualification.

To rent a minibus, a 4x4, premium or a luxury car customers must have been eligible to hold a valid

driver's licence for 12 years of which 2 years must be at a full driver's licence qualification.

Restrictions may be reduced where renters provide their own fully comprehensive insurance cover, by

prior arrangement only. If you have your own insurance cover, you must produce a copy of your motor

insurance policy at the time of rental.

For any customers that are aged 76 years and over, Avis requires the following:

• Confirm that you drive on a regular basis.

• Provide us with a letter from your insurance company to confirm that you have an up to date insurance

  policy, and have not had any accident in the past 5 years.

• Provide us with a letter from your doctor confirming that you are in good health and fit to drive.
• The Avis rental agent may ask to sit in the car with you to assess your driving.

If you cancel your booking on the same day the reservation is made, no cancellation fee will be applied.

If you cancel your booking up to 3 days prior to collection a cancellation fee of 40 EUR/ 50 EUR will apply by way of compensation to AFC.

If you fail to cancel your reservation within 3 days prior to the rental date and time shown in your booking, the full amount of the prepayment will be charged by way of compensation to AFC.

In order to obtain a refund of the amount you have paid for your voucher (where applicable) you must write to the following address requesting the money be refunded.

       Avis Ireland
       Customer Service
       Nessan House
       Riverview Business Park
       Mahon
      T12EY0X  Cork

To clarify, no refund will be given if:

• You do not use any part of your reservation period; or

• You change your booking and the charges for the Rental Services are less than the amount you paid for the original booking.

You can amend your booking at no charge, either through the call centre or on-line. Bear in mind that any changes to the rental may result in a different rate.

There are two child seat options:

Child Safety Seat - Suitable for Weights 9-18 KGS/20-40 LBS
40.00 EUR per Rental

Child Booster Seat for Children is up to the age of 10
40.00 EUR per Rental

These can be pre-booked and pre-paid on-line.

How old do I need to be to drive a rental vehicle?
To drive our vehicles, you and all of your drivers need to be at least 19 years old and have held a full, valid driving licence for at least 12 months at the start of your rental.
A higher minimum age limit may apply to certain vehicles.

How do I know if there are minimum age restrictions on my rental?
When you book, you will be told if there are any minimum age restrictions for the vehicle you request. If you are not sure, please check your booking confirmation email or call the reservations team.

I am under 25, do I need to pay a young driver surcharge?
If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you are picking the vehicle up from, but you can expect it to be around 100 DKK, per day, for each driver.

If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

Are there any maximum age restrictions?
No, so long as you hold a full, valid driving licence for at least 12 months. 

I am over 70, do I need to provide extra information or pay a senior driver surcharge?

No, so long as you hold a full, valid driving licence for at least 12 months.

Should I bring the vehicle back with a full tank of fuel?
Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up, usually a full tank, as shown on the factory-installed fuel gauge. We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you do not return the vehicle with a full tank and you can not show us a receipt for fuel, we will charge you.

Fuel Options

I plan to travel more than 300 km, and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturers stated fuel tank capacity for your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatever is left in the tank (even if it is virtually empty) so long as the engine still runs.

How do I calculate the cost of Fuel Up Front?
Depending on where you are renting, we charge the average fuel price at the start of your rental period
However, you do not get a refund for any fuel you do not use.

Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.

I plan to travel less than 100 kilometres, do I still need to fill up?
Yes, often the fuel gauges stills look full so we ask you to fill up the tank near to the return location and show us a copy of the receipt.  If you do not have time to fill up the tank, or can not show us a receipt, we will apply a fee to cover our costs of refuelling the vehicle for you. 
This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customers rental.

How much does it cost me if I do not return the vehicle full and have not bought Fuel up Front?
Depending on where you are renting, we charge between 1.5 and three times the average fuel price at the end of the rental period in Denmark
The price per litre will be stated on your rental agreement. This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customers rental.

Electric Vehicles

How much battery charge should I return an electric vehicle with?

You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at the time of pick-up.

What am i charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at the time of pick-up?

We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. the amounts charged are set out below:

Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.

How much is the One-Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between 250 DKK and 2000 DKK. If you want to pick up the vehicle in one country and drop it off in another country, you can expect it to be between 1000 DKK and 20.000 DKK. 

How do I get a One-Way rental?
You can request a one-way rental when you book or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.

How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.

The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.

Customers with disabilities

I have a disability, do you offer adapted vehicles?
No, regrettably, we do not currently offer specially adapted vehicles at this time.

I have a disability, do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.

Popular optional extras to rent

I have small children, do you offer child seats?
Yes, we offer baby, child and booster seats.  A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. A child seat is typically suitable for a child aged 1 to 4 years old and weighing between 9 and 18 kilos. A booster seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos.

Please note: In Denmark, all children must use a child car seat until they¿re more than 135 cm tall according to Danish law.

How much are your child seats?
The fee for renting a seat will depend on where and what seat you are renting but you can expect it to cost between 100 DKK and 250 DKK for the duration of your rental, up to 30 days.
 
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 100 DKK and 500 DKK on top of the hire fee.  If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

I am not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, we offer a couple of products which provide satellite navigation systems.
GPS Device - the fee for renting a GPS is approx.. 125DKK a day. If you rent the vehicle for more than 8 days, you¿ll only be charged for a maximum of 8 days and get to use the GPS for the duration of your rental, up to 30 days. If the GPS is damaged, lost or stolen, you¿ll have to pay for a replacement. This is likely to cost between 1000 DKK and 2500 DKK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. 

Travel Companion Tablet - This provides a GPS service as well as other useful features you may need when travelling. The fee for hiring Travel Companion Tablet is 200 DKK a day. If you rent the vehicle for more than 10 days, you¿ll only be charged for a maximum of 10 days and get to use the device for the duration of your rental, up to 30 days. If the Travel Companion Tablet is damaged, lost or stolen, you¿ll have to pay for a replacement. This is likely to cost from 2300 DKK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. 
Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. If you plan to travel outside Denmark, you should check to see whether you can use our GPS as it will give you speed information.

Do you offer an audio tour guide service on your GPS?
No, unfortunately we do not offer an audio tour guide service at this time.

Do you offer a traffic alarm to assist me with traffic alerts? 
Yes, we offer a traffic alarm to help you to be alerted of traffic incidents, and helps you save time in traffic.

How much is the traffic alarm?
The fee for renting a traffic alarm will depend on where you are renting but you can expect it to cost between 60.00 DKK and 100.00 DKK per day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and you will get to use the traffic alarm for the duration of your rental, up to 30 days.
If the traffic alarm is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost 600.00 DKK on top of the hire fee.  If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

How much cost for a BroBizz?
The fee for the Brobizz device depends on where you are going, and size of the car but you can expect it to be between 540 DKK and 1440 DKK for a round trip.

If the device is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost around 500 DKK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

I want to be able to access the internet anywhere I go, do you offer a solution?
Yes, we offer a couple of products which provide access to the internet

Mobile Wi-Fi - At the main airport locations, we offer Mobile Wi-Fi devices (CPH & BLL). This provides 500MB data per day. We provide this service on behalf of a third party ¿ so you will need to read and agree to separate terms and conditions with them. We¿ll give you these terms and conditions at the rental location.

How much does Mobile Wi-Fi cost?
The fee for hiring mobile Wi-Fi will depend on where you are renting, but you can expect it to be 100 DKK a day.
If the mobile Wi-Fi device is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost from 500 DKK to 1500 DKK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
If the sim card or any mobile Wi-Fi accessories are damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost from 500 DKK to 1500 DKK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. 
How much does the Travel Companion Tablet cost?
This provides 1GB data per day, as well as other useful features you may need when travelling. The fee for hiring Travel Companion Tablet is 200 DKK a day. If you rent the vehicle for more than 10 days, you¿ll only be charged for a maximum of 10 days and get to use the device for the duration of your rental, up to 30 days.

If the Travel Companion Tablet is damaged, lost or stolen, you¿ll have to pay for a replacement. This is likely to cost from 2300 DKK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. If any Travel Companion Tablet accessories are damaged, lost or stolen, you¿ll have to pay for a replacement. This is likely to cost from 17 to 85 DKK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

Please note: In many countries, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you¿re driving in.

Winter equipment to rent

I am concerned about the road conditions, do you offer all-weather tyres?
Yes, we supply all-weather tyres for a fee. This will depend on where you are renting, but you can expect it to be approx. 50 DKK a day. If you rent the vehicle for more than 15 days, you will only be charged for a maximum of 15 days and get to use the all-weather tyres for the duration of your rental, up to 30 days.
If you plan travel to Sweden or Germany it is illegal to drive without all-weather tyres at certain times of year.

If any all-weather tyre is damaged, lost or stolen, you will have to pay for a replacement pair. You can expect this to range from around 2000 DKK to 16.000 DKK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

Please give us at least 1 days notice if your rental does not automatically include all-weather tyres and you want to hire them. If you need them at shorter notice, please call the Reservations team.
 
Not sure if you need all-weather tyres? Please ask a member of our team.

I am going skiing, do you offer snow chains?
Snow chains are available in some rental locations. The fee for snow chains depends on where you are renting, but you can expect it to be between 150 DKK and 200 DKK duration of your rental.

If any snow chain is damaged, lost or stolen, you will have to pay for a replacement pair. This is likely to cost 500 DKK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
 
We can not fit snow chains for you, and we can not arrange for them to be fitted.
Not sure if you need snow chains? Please ask a member of our team.

I am have brought my own skis with me, do you rent ski racks?
No, unfortunately we do not offer ski racks at this time.

I have left my hands-free kit behind, do you rent them?
No, unfortunately we do not offer hands-free kits at this time.

I am moving items, do you rent blankets?
Yes from the Albertslund and Copenhagen DT location, the fee for a blanket is 65 DKK.
 
I am moving items, do you rent trolleys?
No, unfortunately we do not offer trolleys at this time.

Optional extras available to buy

I have left my USB charger behind, do you sell them?
No, unfortunately we do not sell USB chargers at this time.

I have left my mobile charger behind, do you sell them?
No, unfortunately we do not sell mobile chargers at this time.

I want to charge my device in the car, do you sell car chargers?
No, unfortunately we do not sell car chargers at this time.

I have left my iPhone 5 cable behind, do you sell them?
No, unfortunately we do not sell iPhone 5 cables at this time.

What countries am I allowed to take the vehicle to?
Depending on the make and model of vehicle, you are only allowed to use the vehicle in the relevant countries shown on our website www.avis.dk
You are not allowed to use the vehicle in present or former east European countries and the UK
Mercedes cars are not allowed driven into Italy.

Can I buy a product to allow me to drive in other countries?
No, regrettably, we do not offer any products which enable you to drive in other countries.

Specific information for this location is not available at this time.

You can book your GPS on-line, but you cannot pre-pay for it on-line. It will be charged at the desk. Rates are 15 EUR per day.

If you have booked a rate that includes the basic insurance (CDW = collision damage waiver and theft protection), then in the case of an accident you will be liable for the first 1322.00 EUR+VAT to 2643.00 EUR+VAT depending on the car size, for any damage that is caused to your rental car.

Restrictions may be reduced where renters provide their own fully comprehensive insurance cover, by prior arrangement only. If you have your own insurance cover, you must produce a copy of your motor insurance policy at the time of rental.

You have the option to purchase additional insurance at the desk, which will reduce your excess to 0, with the exception of keys. The rate for this additional insurance is from 19.50 EUR to 28 EUR per day including VAT,depending on the car size. Windscreen cover is available from 4 EUR per day including VAT.

If a rental is subject to a one-way fee, this will be included in the rate you are quoted.

If you wish to drive the car into Northern Ireland your rental will be subject to a cross border coverage fee of EUR 34. This fee covers cross border vehicle retrieval in case of breakdown. Avis cars may not be taken outside Republic of Ireland and Northern Ireland.

• Avis and Avis-honored vouchers are accepted as payment only. Renters must also present an Avis-honored credit card.
• MCO (Miscellaneous Charge Order): This in an airline document a travel agent may use for prepayment if they have no Avis vouchers. MCOs are not accepted in Ireland,