The Avis Safety Pledge | Avis Rent a Car

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The Avis Safety Pledge

The relentless commitment from all of us here at Avis to keep every one of our customers and employees safe

Watch the video

Picking up your vehicle with minimal contact

  • We use plexiglass counter shields to observe social distancing protocols
  • Floor decals at our rental counters, so you will stay six feet from other customers
  • Disposable gloves and/or hand sanitizer will be available
  • Rental agents will be wearing masks
  • Paperless rental agreements are available at most locations
  • We are limiting the amount of passengers on each bus

In many locations, you can use Avis Preferred to walk directly to your vehicle, ensuring a full contactless experience.  Use our app to choose your vehicle and make any modifications needed to your rental.  To learn more about our award-winning app*, click here.

*Highest in Customer Satisfaction with Rental Car Travel Apps – J.D. Power 2019

View Safety Protocols

Leaving our facility safely, using a contactless process

  • You can leave your window closed upon exit, and simply hold your driver’s license up to the window
  • Our exit gate agent will be wearing a mask and will verify your information from outside
  • We are using EPA-certified disinfectants before and after each rental, with special attention paid to: steering wheels, dashboards, hand grips, radio dials, cup holders, center consoles, door handles both inside and outside. Multiple cleanings are done for each vehicle

View Vehicle Protocols

Returning your vehicle safely and sanitizing the vehicle for the next renter

  • Upon returning the vehicle to our facility, please gather all of your belongings and exit the vehicle
  • We will send your receipt to the email address on file, or you can retrieve your receipt by clicking here
  • A paper receipt will be available if required. Return agents will be wearing masks
  • Further cleaning will happen after the vehicle is moved to our cleaning stations, to ensure that multiple cleanings are done for each vehicle
  • To view our vehicle safety FAQs, click here

Keeping our employees safe

  • All of our employees wear masks at all times
  • Employees are required to wash their hands frequently and have been trained on CDC guidelines, including products and processes available to ensure your safety
  • Employees are required to stay home if they don’t feel well

If you must travel during this time, or if you are planning future travel, we are here for you and want you to know that every one of our employees is working diligently to provide the highest levels of safety at our facilities and in our vehicles.