Avis Safety Pledge—Your Safety is Our Priority | Avis Rent a Car

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The Avis Safety Pledge

The relentless commitment from all of us here at Avis to keep every one of our customers and employees safe

  • We’ve partnered with Lysol® and Hip Hop Public Health to provide the best methods for disinfecting vehicles, training our employees and protecting your health
  • Our newly created Medical Advisory Council includes a team of senior medical professionals from Columbia University and other leading institutions
  • Avis is the only rental car company to partner with Lysol, the number one disinfectant brand in the US*

Watch the video

Picking up your vehicle with minimal contact

  • We use plexiglass counter shields to observe social distancing protocols
  • Floor decals at our rental counters, so you will stay six feet from other customers
  • Disposable gloves and/or hand sanitizer will be available
  • Rental sales agents will be wearing masks
  • Paperless rental agreements are available at most locations
  • We are limiting the amount of passengers on each bus

In many locations, you can use Avis Preferred to walk directly to your vehicle, ensuring a full contactless experience.  Use our app to choose your vehicle and make any modifications needed to your rental.  To learn more about our award-winning app, click here.


View Safety Protocols

Leaving our facility safely, using a contactless process

  • You can leave your window closed upon exit, and simply hold your driver’s license up to the window
  • Our exit gate agent will be wearing a mask and will verify your information from outside
  • Our employees will focus on cleaning and disinfecting common touch points in and out of the car using products that can be used against SARS-CoV-2, the cause of COVID-19. These touchpoints include, but are not limited to: 
    • Steering area that includes wheel, steering column controls and driver console area
    • Center area that consists of console, cup holder, touch screen, radio controls, climate controls, rear view mirror
    • All air conditioning exhaust vents and glove box
    • All door handles, lock/unlock controls, window controls and door jambs
    • All seats, seat adjustment controls, handles and headrests
    • Rear center console, cup holder and climate control area
    • Rear armrest, cup holder and fold down area
    • All seat belts, buckle and clips
    • Exterior door handles, trunk handle and fuel door

View Vehicle Protocols

Returning your vehicle safely and disinfecting the vehicle for the next renter

  • We’ve exclusively partnered with Lysol, the number one disinfectant brand in the US*
  • Lysol scientists and germ experts have helped shape our disinfection protocols, to help keep you safe
  • Upon returning the vehicle to our facility, please gather all of your belongings and exit the vehicle
  • We will send your receipt to the email address on file, or you can retrieve your receipt by clicking here
  • A paper receipt will be available if required. Return agents will be wearing masks
  • Further cleaning will happen after the vehicle is moved to our cleaning stations, to ensure that multiple cleanings are done for each vehicle
  • To view our vehicle safety FAQs, click here

Keeping our employees safe

  • To ensure that we adapt our standards to the current environment, we’ve developed a partnership with Hip Hop Public Health, a nonprofit that’s helping us design employee safety training that improves our safety standards
  • All of our employees wear masks at all times
  • Employees are required to wash their hands frequently and have been trained on CDC guidelines, including products and processes available to ensure your safety
  • Employees are required to stay home if they don’t feel well

If you must travel during this time, or if you are planning future travel, we are here for you and want you to know that every one of our employees is working diligently to provide the highest levels of safety at our facilities and in our vehicles. Rent with confidence from Avis, now backed by more effective safety training from Hip Hop Public Health.

*Based on Nielsen $ Share Last 52 Weeks W/E 06/06/20

Highest in Customer Satisfaction with Rental Car Travel Apps – J.D. Power 2019

Per EPA’s List N