Can I let anyone else drive?
Yes, but only if we have approved them. You must not let anyone else drive the vehicle.
We charge a fee for every Additional Driver we allow to drive the vehicle. The price depends on the location you are renting from.
If any additional driver is outside of our age restrictions, we will also charge a driver surcharge.
Can I pick up the vehicle outside your normal opening hours?
No, unfortunately we are unable to offer an out of hours pick-up service at this time.
My rental has a mileage allowance. I have driven more than the allowance, how much will I pay for excess mileage
Many of our vehicles are provided with unlimited mileage. If a mileage allowance applies, it will be stated on your rental agreement and in your booking confirmation email. If you go over the mileage allowance, the price depends on the vehicle and location.
Can I smoke in the vehicle?
No, it is against the law to smoke in public places in Belgium. The vehicle is considered a public place so you are not allowed to smoke in it. If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply.
Are there any roads or zones where I need to pay a fee before I can enter?
We recommend you check the Internet to find out about any restricted areas before you travel. Websites such as www.urbanaccessregulations.eu provide useful information. If the rental location is in or near a restricted area, we will tell you about it when you pick up the vehicle. We are unable to tell you about any other restricted areas.
I have been caught speeding, and didn't pay a parking charge, what will I have to pay?
You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. Fines and charges could include:
- All parking fines or charges
- Toll charges
- Towing charges
- Clamping costs
- Traffic fines or charges
- Speeding fines
- And any other charges or fines
If a fine or charge is sent to us because you have not paid a charge or complied with the law, we will take payment for:
- Our adminstration fee for each fine or charge issued in the United Kingdom to cover our costs of dealing with the fine or charge, or
- Our administration fee for each fine or charge issued in any other country, which will be charged in the currency of the country where the fine (EUR 42.35 Belgium) occured
- Plus the fine or charge if we have to pay it
I have left the interior of the vehicle very dirty and made it smell. Will I be charged to clean it?
Yes, if the interior of the vehicle is especially muddy, dirty, stained or smelly, and our standard cleaning procedure will not fix it, you will be charged a Specialist Cleaning Charge.
Roadside Assistance
What happens if I break down because of a mechanical failure?
All our vehicles are maintained to the manufacturers standards, and they're roadworthy when you pick them up so mechanical failure in our vehicles is rare. So long as you're using the vehicle in a country we have agreed to, we provide roadside assistance or recovery free of charge. You can only use our roadside assistance provider to help you. You'll find their contact details inside the vehicle.
What happens if I break down because of a non-mechanical failure or in another country?
You must tell us if you break down or have an accident. If you need roadside assistance, we will arrange this for you but you will have to pay for it. You will also be charged for any costs we incur getting the vehicle back on the road in the country of rental. This may include, but is not limited to:
- Call out and recovery costs as charged by our Assistance supplier
- Repair costs
- Loss of use, including on the ground vehicle idle time
- Repatriation costs
- An administration fee
- Any costs to take you, and/or any of your passengers to another location
- Electrical Charge for EV Vehicles (Where the cable is in working order)
What products do you have to protect me if I break down because of a non-mechanical problem?
Roadside Assistance Plus provides roadside assistance if you break down as a result of…
- Flat batteries
- Flat tyres
- Keys locked in the vehicle
- Loss of keys
- Running out of fuel
- Using the wrong fuel for the vehicle
Provided you are using the vehicle in a country we have agreed to. You will only need to pay for the costs of any additional items needed to get the vehicle back on the road – like fuel or tyres.
How much does Roadside Assistance Plus cost?
The price will depend on where you are renting. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.
What happens if I do not return the incident report form or European accident form?
If you are involved in an accident, or the vehicle, keys, any accessories, any vehicle documents or any optional extras are damaged, lost or stolen; you must complete and return an incident report form and if available, the European accident report form.