Dirección:
Sala de llegadas, Luqa, XX, Malta
Teléfono:
(356) 25677200
Horario de servicio:
Sun - Sat 7:30 AM - 2:00 AM
Responsabilidad en caso de daños por colisión
Si se rechaza la exoneración en caso de daños por colisión (CDW), el cliente es responsable por el valor total del vehículo. La responsabilidad anterior puede reducirse a 1,500.00 EUR grupos A, B, E, F, G, H, L/1800.00 EUR grupos restantes si se compra una exoneración en caso de daños por colisión (CDW). La responsabilidad también se puede reducir a cero si el cliente opta por comprar una Súper exoneración en caso de daños por colisión (SCDW) junto con la póliza CDW y la Protección contra robo (TP).
SÚPER exoneración en caso de daños por colisión (SCDW)
18.00 EUR por día para los grupos A, B, C, E, F; 22.00 EUR por día para los grupos G, H, L, N y 27.00 EUR por día para los grupos I, J, K, M,P reduce el exceso a CER0 (precio incl. impuestos) 27.00 EUR por día para los grupos D, O reduce el exceso a 1,000 EUR (precio incl. impuestos)
El exceso mínimo de la reclamación del seguro en vehículos, si usted ya ha comprado nuestras pólizas CDW y TP, es de
1500 EUR/1800 EUR. Al comprar la cobertura SCDW, esto se reduce a CERO. Recuerde que los daños a los espejos laterales, el limpiaparabrisas, el chasis (lo que incluye neumáticos y llantas), el tapizado, el embrague y los daños atribuibles a negligencia no están cubiertos por este producto.
¿Cuáles tarjetas de pago aceptan?
Aceptamos:
No aceptamos tarjetas Maestro, tarjetas Cirrus, tarjetas JCB, ninguna tarjeta prepagada, incluso con el logotipo de Visa o MasterCard, ni ninguna otra tarjeta que no se haya indicado arriba.
¿Puedo pagar en efectivo?
No, lamentablemente, no podemos aceptar efectivo.
¿Puedo obtener un reembolso si he pagado por adelantado?
Si paga por adelantado, no se le reembolsará el monto pagado por adelantado si el costo final del alquiler de vehículo es inferior al vale prepagado (por ejemplo, por los días no usados, si decide devolver antes de tiempo el vehículo).
Si devuelve algún producto opcional antes de tiempo y, en consecuencia, el alquiler ya no cumple los requisitos de una oferta especial, perderá el beneficio de esa oferta especial. Esto puede resultar en un cargo total mayor para dichos productos.
¿Qué ocurre si me atraso en el pago?
Si tiene pagos atrasados con nosotros, los intereses se calculan a un máximo de 8% por año.
Depósito de seguridad (obligatorio)Se requiere un depósito de seguridad al inicio del alquiler de 1500.00 EUR, 1800.00 EUR o 1800.00 EUR en efectivo o con una tarjeta de crédito reconocida; se aplica a clientes que no adquieran nuestra cobertura de Súper exoneración en caso de daños por colisión (SCDW). Un depósito de EUR 200.00 en efectivo o con una tarjeta de crédito principal se aplica a clientes que decidan adquirir nuestra cobertura Súper exoneración en caso de daños por colisión (SCDW). El depósito de seguridad se le reembolsará al cliente después de finalizar el alquiler y la devolución segura del vehículo alquilado y del equipo auxiliar, además de la confirmación de que no se recibieron multas de tránsito durante el período de alquiler; con el límite de tiempo según el método utilizado para realizar el depósito de seguridad (el reembolso de los depósitos de garantía en efectivo puede demorar hasta 60 días).
No se aceptan tarjetas de débito.
Do I need to bring my driving licence with me?
Yes. All drivers must bring all parts of their valid driving licence with them. They must bring both their driving licence and either an international driving licence or an official English translation, by a notary, of their driving licence if:
Is there a minimum length I must have held my licence for?
Yes. All drivers must have held their licences for at least 1 year. If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:
I have unspent convictions on my licence, can I drive?
If any driver has any unspent driving convictions for:
ID requirements
Do I need to bring proof of identification?
Yes, you must bring:
You may also need to bring proof of where you live. This could include a recent utility bill or bank statement. Your driving licence will not be accepted as proof of your address.
Other requirements
Will I need to give a pre-authorisation or pay a security deposit?
Yes, you must give us a pre-authorisation on your payment card before we release the vehicle to you. A pre-authorisation holds money in your account.
What do I need to do to give a pre-authorisation?
You will need to give us a payment card in your own name that has enough money available on it.
How much is the pre-authorisation?
The amount of the pre-authorisation is calculated based on:
1) a fixed value of the excess responsibility in case of damage which is vehicle dependent; and
2) the vehicle rental price (including all optional extras you have requested), calculated at the start of the rental based on the intended length of the rental. This security deposit amount can be minimised by opting for the Avis Complete Protection Package at our counter, and our staff will be pleased to assist and explain further.
3) Kindly be informed that the security deposit amount that is pre-authorized from the credit card is released within 15 to 30 working days from the rentals termination date and the timeline to reach your banks coordinates also depends on your own associated bank.
If you would like more details, please call the Reservations team or ask a member of our team.
Information not available at this time, please check at time of rental.
Information not available at this time, please check at time of rental.
Public liability insurance is in accordance with the insurance laws of the country. Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.
Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles. The customer is advised to contact the card issuer before the rental. Any waiver must be discussed directly with the location upon arrival.
How old do I need to be to drive a rental vehicle?
To drive our vehicles, you and all of your drivers need to be at least 21 years old and have held a full, valid driving licence for at least 1 year at the start of your rental. A higher minimum age limit may apply to certain vehicles, such as the premium and prestige vehicle categories where a minimum of 25 years old is required.
How do I know if there are minimum age restrictions on my rental?When you book, you will be told if there are any minimum age restrictions for the vehicle you request. If you are not sure, please check your booking confirmation email or call the reservations team.
I am under 25; do I need to pay a young driver surcharge?
If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you are picking the vehicle up from but you can expect it to be between 30 Euros and 50 Euros per day, for each driver.
If you rent the vehicle for more than 10 days, you will only be charged the surchage for a maximum of 10 days and get cover for the duration of your rental, up to 28 days.
Are there any maximum age restrictions?
For EU Citizens, no, so long as you hold a full, valid driving licence for at least 1 year. For Non EU Citizens the only additional requirement to a full valid driving license is a medical certificate proving fitness to drive.
I am over 75 do I need to provide extra information or pay a senior driver surcharge?
If you or any of your drivers are over 75 on the day you return your vehicle, you will need to advise us prior to picking up your vehicle. We will seek approval to rent from our insurer.
We're currently offering a full tank Avis Prepaid 'Fuel-up-Front' option, which would remove the need for you to fill up before returning your rental vehicle. Should you be interested, then our staff will be pleased to explain further. You may also opt to bring the vehicle back with a full tank of fuel as supplied. In this latter case, missing fuel is charged at the rate per litre shown on your rental agreement.
Can I let anyone else drive?
Yes, but only if we have approved them. You must not let anyone else drive the vehicle.
We charge a fee for every Additional Driver we allow to drive the vehicle. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 28 days.
All additional drivers must meet our age, driving licence and ID requirements. If any additional driver is outside of our age restrictions, we will also charge a driver surcharge.
Can I smoke in the vehicle?
No, it is against the law to smoke in public places. The vehicle is considered a public place so you are not allowed to smoke in it. If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply.
I have been caught speeding, and did not pay a parking charge, what will I have to pay?
You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. Fines and charges could include:
If a fine or charge is sent to us because you have not paid a charge or complied with the law, we will take payment for:
I have left the interior of the vehicle very dirty and made it smell. Will I be charged to clean it?
Yes, if the interior of the vehicle is especially muddy, dirty, stained or smelly, and our standard cleaning procedure will not fix it, you will be charged a Specialist Cleaning Charge.
Roadside Assistance
What happens if I break down because of a mechanical failure?
All our vehicles are maintained to the manufacturer’s standards, and they are roadworthy when you pick them up so mechanical failure in our vehicles is rare. So long as you are using the vehicle in a country we have agreed to, we provide roadside assistance or recovery free of charge. You can only use our roadside assistance provider to help you. You will find their contact details inside the vehicle.
What happens if I break down because of a non-mechanical failure or in another country?
You must tell us if you break down or have an accident. If you need roadside assistance, we will arrange this for you but you will have to pay for it. You will also be charged for any costs we incur getting the vehicle back on the road in the country of rental. This may include, but is not limited to:
What products do you have to protect me if I break down because of a non-mechanical problem?
Roadside Assistance Plus provides roadside assistance if you break down as a result of…
Provided you are using the vehicle in a country we have agreed to. You will only need to pay for the costs of any additional items needed to get the vehicle back on the road like fuel or tyres.
How much does Roadside Assistance Plus cost?
The price will depend on where you are renting but if you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 28 days.
Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.
How much is the One-Way fee?
Pick up Gozo - drop off Malta for a fee of EUR 100.00 (including VAT).
Pick up Malta - drop off Gozo for a fee of EUR 100.00 (including VAT).
Other one way fees within Malta for a fee of EUR 50.00 (including VAT).
How do I get a One-Way rental?
You can request a one-way rental when you book or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.
How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.
The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.
Avis Travel Partner
I am not familiar with the country I am travelling to. Do you offer travel assistance and support?
Yes, we offer Avis Travel Partner which provides assistance from language translation to lost property services and much more. We provide this service on behalf of a third party and will provide you with details when you pick up the vehicle.
How much does Avis Travel Partner cost?
The fee for the Avis Travel Partner service will depend on where you are renting, but if you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get to use Avis Travel Partner for the duration of your rental, up to 28 days.
Popular optional extras to rent
I have small children, do you offer child seats?
Yes, we offer baby, infant, child and full backed booster seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos. A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos.
In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.
Please note: All children must normally use a child car seat until they are 12 years old or 135cm tall.
I am not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, if you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get to use the GPS for the duration of your rental, up to 28 days.
If the GPS is damaged, lost or stolen, you will have to pay for a replacement.
Do you offer an audio tour guide service on your GPS?
No, unfortunately we do not offer an audio tour guide service at this time.
I want to be able to access the internet anywhere I go, do you offer a solution?Unfortunately we do not offer an audio tour guide service at this time.
Please note: In many countries, including the United Kingdom, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you are driving in.
I want to keep the vehicle for longer, what should I do?
If you want to extend the rental please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement. Extra days will be charged at pay at location prices.
What happens if I do not extend the rental?
pay at location prices. If you return the vehicle within those 5 or 10 days (whichever applies), you will only be charged for your actual rental days, plus any other charges you owe us. If you fail to return your vehicle as agreed, we will also charge you a late return administration fee for each day or part of a day until the vehicle is returned. The late return administration fee is EUR15.00 per day in addition to the daily rental charge at pay at location prices.
What countries am I allowed to take the vehicle to?
You are only allowed to use the vehicle in the following countries:
MALTA including GOZO: Avis vehicles can travel within Malta & Gozo (the two main islands making up the Maltese Archipelago), they cannot however leave the country. Renters wishing to take the vehicles between the islands of MALTA & GOZO may avail themselves of the Malta - Gozo passenger & vehicle ferry service. All ferry fees are at the renters' expense and paid directly to the ferry operators.
Can I buy a product to allow me to drive in other countries?
This service is not available.
How do I buy Continental Cover?
This service is not available.
Vouchers are not accepted.