La souscription de la Suppression de franchise perte (SFP) réduit la responsabilité financière du locataire et des conducteurs additionnels autorisés de 250 CAD à 2 500 CAD sur la catégorie de groupe confirmée, en cas de dommages ou de vol du véhicule au cours de la durée du contrat de location. L’utilisation du véhicule en violation de l’une des restrictions d’utilisation indiquées dans le contrat de location annulerait la SFPD et le locataire serait alors entièrement responsable des dommages subis par le véhicule.

La suppression de franchise partielle pertes et dommages (SFPPD) est disponible dans certaines succursales et réduit la responsabilité du locataire des 1 000 premiers dollars pour la perte ou les dommages du véhicule Avis.

Pour toute demande de renseignements concernant la disponibilité et le coût de la SFPD partielle, consultez la succursale de location.

Aucun véhicule Avis ne doit circuler sur des routes non asphaltées (gravier, piste, etc.).

Si la SFP n’est pas souscrite, le client est financièrement responsable de la valeur totale du véhicule si :

• Dommages de l'accident
• Bris de vitres
• Vandalisme
• Vol de la voiture
• Éléments volés tels que radio, batterie, etc.

Les couvertures d'assurance globale sont toujours susceptibles de changer. Veuillez vérifier au moment de la location.

Au moment de la location, Avis accepte la plupart des cartes de crédit couramment acceptées.

Liste complète des cartes de crédit acceptées : Carte de crédit Avis, American Express, AT&T Capital, Diner's Club, Diner's Club Int'l, Discover, JCB, MasterCard, et Visa.

Il est possible que certains établissements n'acceptent pas toutes les cartes de crédit indiquées.

Au moment de la location, une retenue de 750,00 $ CA ou des frais de location estimés augmentés de 20 % (selon le montant le plus élevé des deux) est passée sur la carte de crédit.

Debit cards are not accepted at time of rental as credit identification, however, they can be used at time of return to pay for the rental. You must have a honored charge card to qualify for rental. .

At the time of rental, the driver must present a valid drivers license in the drivers name.  All customers must also present a second form of ID. Please refer to the Additional Information topic for details.
Canada licenses required by issuing province to rent a vehicle are:  Manitoba requires Class 5 Full (F), New Brunswick requires Class 7 (level 2 only) and Class 5, Ontario requires Class G & G2 and all other provinces require Class 5.

Customers presenting a drivers license in a non-Roman alphabet must also present an International Driving Permit (IDP) in addition to their valid drivers license.

Personal Accident Insurance (PAI) and PAI-Plus are optional coverages the customer may purchase at the time of rental.

Personal Accident Insurance provides accidental death and medical expense benefits to the renter and all passengers in the Avis car.

Personal Accident Insurance Plus offers an Accidental Death and Dismemberment benefit.

PAI Plus offers an Accidental Death and Dismemberment Benefit of CAD 100,000 per accident for the renter and all passengers in the Avis vehicle.

Coverage for paralysis is CAD 100,000 for the renter and CAD 10,000 for each passenger.

PAI Plus also includes coverage for:

• Emergency transportation
• Emergency accomodations
• Road Hazard Service
• Towing
• Legal Defense
• Lost keys/remote
• Funeral Expenses

PAI Plus benefits described are payable in addition to any other insurance benefits.

There are limitations for this coverage.  For complete details & restrictions, the customer may inquire at the time of rental.

GST applies on PAI Plus in all provinces.

Information not available at this time, please check at time of rental.

Information not available at this time, please check at time of rental.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

Winter Tires are mandatory on certain roads or the renter/driver may be ticketed by RCMP.

QUEBEC -
It is mandatory that all vehicles registered in the province of Quebec be equipped with winter tires during the winter months of December through March. All rentals will be charged a daily Tire Management Fee up to 4.50 CAD per day for year-round tire maintenance.  The fee is subject to concession recovery fees, GST and QST.

ALL OTHER PROVINCES -
Winter tire equipped vehicles maybe available in the winter season for reservations at some locations. An additional fee up to 20.00 CAD per day will apply.  Fees vary by location and car group.

For vehicle Groups: F (Intermediate), G (Premium), H (Luxury), K (Convertible), P (Full Size Pickup), W (Standard), L (Full Size SUV), Z (Premium SUV) and all Group X (Specialty Vehicles).

At locations in Canada, you may be asked to provide an additional form of identification as a condition to rent a vehicle. Acceptable forms of additional identification are: 

• Military ID
• Certificate of Indian Status
• Canadian passport
• Canadian Permanent Resident Card
• Foreign passport that meets the requirements
• Nexus or Fast/Express card
• Non-driver's license issued by a province or territory
• ID card issued by the federal government, provincial or territorial government
• Credit card (other than the one being used for payment of rental) in Customer's name

Rather than requiring customers to be 25 to rent, Avis at this location now rents to customers between the ages of 21-24.  An underage surcharge may apply and will automatically be applied to the reservation.

Additionally, the following restrictions also will apply for renters between the ages of 21-24: Rentals of luxury cars, mini-vans, 12-passenger vans, specialty cars, and SUVs will not be permitted.

Government Minimum Age Policy

• Minimum age 21 (no underage fee applies). 

The vehicle must be returned with a full tank of gas or there will be a charge for refueling.

Most locations offer a prepaid gas option which you can accept at the rental location.

If the vehicle is driven less than 125 kilometers there may be an additional refueling fee, unless a gas receipt is presented at time of return. The customer can check at the time of rental for complete details.

No Show/Cancellation: If you fail to rent and do not cancel your passenger car reservation there will be a fee of  NOK 750.
You must cancel your van reservation at least 7 days prior to the rental to avoid a fee of 50% of estimated rental charges. If you fail to cancel your van reservation we will charge the entire amount of estimated rental charges.

Outside Office Hours: A fee will apply for rentals outside office hours or when the location is closed. 
Airport locations require flight number and arrival time.

•   Up to midnight and after 6:00am: 320.00 NOK plus tax.
  • Sundays: 480.00 NOK plus tax.
  • Holidays: 750.00 NOK plus tax.
• Between Midnight and 6:00 a.m. fee: 640.00 NOK plus tax.
  • Sundays: 800.00 NOK plus tax.
  • Holidays: 920.00 NOK plus tax. 

Drivers License:
A valid driving license from the renter's country of residence must be presented in person at the time of rental
This license must have been held for at least one year prior to the rental pick-up date.
A local driving license must also be obtained at the time of vehicle pick up by drivers renting groups L and P (passenger van and truck).
Customer must contact the counter directly for the special requirements and reservations involving rental of groups L and P (passenger vans and truck).
Drivers should be prepared to pay for any required additional documentation at the time of issue.
All forms of documentation must be issued to the same person, in the same name, and presented together at the time of rental. 

How old do I need to be to drive a rental vehicle?
To drive our vehicles, you and all of your drivers need to be at least 19 years old and have held a full, valid driving licence for at least 1 year at the start of your rental. A higher minimum age limit may apply to certain vehicles.

How do I know if there are minimum age restrictions on my rental?
When you book, you will be told if there are any minimum age restrictions for the vehicle you request. If you are not sure, please check your booking confirmation email or call the reservations team.

I am under 25, do I need to pay a young driver surcharge?
If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you’re picking the vehicle up from, but you can expect it to be between 162,50 NOK and 195 NOK, per day, for each driver.

If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 31 days.

Are there any maximum age restrictions?
No, as long as you have held a full, valid driving licence for at least 1 year.

I am over 75, do I need to provide extra information or pay a senior driver surcharge?
No, as long as you have held a full, valid driving licence for at least 1 year.

Should I bring the vehicle back with a full tank of fuel?
Yes.  The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up, usually a full tank, as shown on the factory-installed fuel gauge.  We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you do not return the vehicle with a full tank and you can not show us a receipt for fuel, we will charge you.

Fuel Options

I plan to travel more than 300 kilometres, and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturers stated fuel tank capacity for your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatevers left in the tank (even if it is virtually empty) so long as the engine still runs.

Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.

I plan to travel less than 10 kilometres, do I still need to fill up?
Yes, often the fuel gauges stills look full so we ask you to fill up the tank near to the return location and show us a copy of the receipt.

What are my options if I do not return the vehicle full and have not bought Fuel up Front?
Pay on Return will apply if you have driven more than 5 kilometres and:

• Do not buy Fuel Up Front
• Do not return the vehicle with a full tank

How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturers stated fuel tank capacity.

We charge a mark up of up to 20% of the fuel price, for Norway, at the end of the rental period in addition to a refuelling charge of 250 NOK. The price per litre will be stated on your rental agreement. This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customers rental.

Electric Vehicles

How much battery charge should I return an electric vehicle with?

You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at the time of pick-up.

What am i charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at the time of pick-up?

We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. the amounts charged are set out below:

Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.

How much is the One-Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between 200.00 NOK and 21 500.00 NOK. If you want to pick up the vehicle in one country and drop it off in another country, you can expect it to be between 3125.00 NOK and 62 500.00 NOK.  

How do I get a One-Way rental?
You can request a one-way rental when you book or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.

How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.

International One Way is not allowed for Electric Cars. Exceptions: Sweden, Denmark and Finland.