Claims / Accident Form
Incidents, accidents and vehicle thefts are not something we like to think about, especially on a business trip or vacation, but they can and do happen even to the most careful drivers. Below are several frequently asked questions and answers regarding the claims process.
Click here to complete the accident/incident report. The entire report must be completed to ensure there is no delay in the processing of your claim.
Claims/Accident Form
Frequently Asked Questions
First, contact the police (911). Always complete an Avis Accident/Incident Report when the car has been involved in an accident or damaged. Contact Avis Roadside Assist at 800-354-2847. Then contact your personal auto insurance company and establish a claim for damage. If you are renting with a major credit card, you may want to contact their customer service department to determine if coverage is afforded through their collision program. You do not need to wait to receive our claim documents to report your claim to your personal insurance company and/or Credit Card Company.
Loss Damage Waiver is an optional service which, if accepted, eliminates your financial liability for loss or damage to the Avis vehicle, its parts and accessories, provided the vehicle is used in accordance with the terms and conditions of the rental agreement.
Please check with your personal auto insurance company to confirm whether your policy will cover any or all damage to the Avis car. In addition, you may have coverage available to you through your credit card company. You should contact your insurance company and/or credit card company to confirm what coverage is available (if any) for rental cars before renting any vehicle.
