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Playa del Carmen Downtown

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  Lote 4 Manzana 73, downtown
Carretera Federal 307
Playa del Carmen ROO, 77710 , MX
  (52) 984-803-8081
  Sun - Sat 7:00 AM - 10:00 PM

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Optional Coverages

Loss Damage Waiver (LDW) is optional
Purchase relieves customers financial responsibility for damage to or loss of the Avis vehicle as a result of an accident or theft, in addition to rims and tires for all classes. Cost varies depending on car group rented. This coverage does not include loss of license plates, tow service, fines and loss of keys. 
If LDW is declined,the renter is fully responsible for the full value of car, any accessories if stolen, any repairs plus rental charges during repairs.  In addition, an additional charge card hold will apply on specialty car groups. The customer must also sign an Acknowledgement of Responsibility.

Theft Protection (TP) is included with the purchase of LDW.

Global insurance coverages are always subject to change. Please verify at time of rental.

Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles. The customer is advised to contact the card issuer before the rental. The customer will be totally responsible for handling coverage with the card issuer for any damage or theft of the Avis vehicle. Any waiver must be discussed with the location upon arrival.

Note: If you require additional insurance coverage you may purchase locally to reduce/remove the insurance excess.  Just ask at the Avis rental desk when you collect your car.

Age Requirements

At this location the minimum age is 21 for all car groups.  An underage fee will apply for drivers 21-24 years of age.  The cost is 130.00 MEP per day for all car groups.  There is no maximum fee.  

Credit Card Policies

Avis accepts the Avis Charge Card, American Express, Discover Card, Japan Credit Bureau, MasterCard, Optima and Visa.  The charge card hold is the estimated cost of rental plus 30 percent for all car groups, except specialty premium and sport utility vehicles.  An additional fee ranging between 500.00 USD - 1,000.00 USD will apply for the specific specialty car groups depending on car group rented. Contact reservation center for additional details. Note: Credit cards without raised numbers are not accepted in Mexico.

Debit Card Policies

Debit cards are not accepted.

Driver's License Requirements


Valid driver's license from country of residence is required.  International driving license is required only for countries with non-Roman alphabet.  International driving license is a translation only. 

  • All licenses held by non-Mexican renters must also be accompanied by either
    • valid passport or
    • resident card/green card
  • NOTE:  Please see Miscellaneous for more information on renting and driving in Mexico

All out-of-town cars, including rental cars, are forbidden to drive in Mexico City 1 day a week, based on the last digit of the license plate. Cars driven in spite of the ban are subject to heavy fines and are impounded on the spot. Renter should contact an Avis office the day before the ban if he/she plans to drive in Mexico City on that day. All traffic fees and fines will be the responsibility of the renter.

Additional Fees
  • Optional services, special equipment and one way fees are subject to tax in certain locations. The tax may not be reflected in the approximate total.
    Frequent Flyer surcharges may be applied at time of rental.
    Extensions or late returns may result in additional charges.



Travel Into Other Countries

Cars can be returned to other Avis locations within this country based on car availability.  Vehicles may be rented in Ciudad Juarez, Chihuahua, La Paz, Tampico, Tijuana and Torreon can be driven into the U.S., but must be returned to Mexico.  One-way rentals outside this country are not permitted.  Cars rented in Mexico cannot be terminated in the U.S.

Avis Preferred Program