Acceptance of the Loss Damage Waiver relieves the renter and authorized additional drivers of responsibility for loss of, or damage to the Avis car, when they comply with the terms and conditions listed on the rental document jacket. At the time of rental, the customer must initial whether he/she accepts or declines the LDW and optional services. LDW and optional services must be signed for at the rental counter.
LDW is taxable.

If LDW is not accepted, the customer is financially responsible for the full value of:

• Accident damage
• Glass damage
• Stolen items (radio, battery, etc.)
• Vandalism
• Theft of the car

Exceptions:

In Wisconsin, if LDW is not accepted, the renter is liable for all loss or damage to the Avis car due to an accident or reckless, wanton behavior.

In Illinois, if LDW is not accepted, the customer is financially responsible for up to the full value of the vehicle.
In cases of theft not due to the customer’s negligence, the customer liability would vary based on the vehicle group rented, ranging from $5,000 to $40,000. 
If the theft occurs due to the customer’s negligence or complicity, the customer is financially responsible for up to the full value of the vehicle.

Canceling LDW
Once LDW has been purchased, it must remain on the contract. The customer has the option to return the car & close the rental agreement; however, this could change the rate for the rental agreement and a different, possibly higher, rate could apply for a new rental.

Exceptions:
Customers who rent in New York and purchase LDW in New York can decide to cancel this service at no charge, within specific guidelines:

• Rental must be 2 days or more.
• The cancellation must be within the first 24 hours of the rental.
• The actual renter must take the car to an Avis location for inspection & must sign a cancellation notice.

Loss of Use
The customer may also be responsible for reimbursing Avis for the revenue lost by not being able to use the car while it is being repaired or not recovered due to theft (referred to as Loss of Use).

Global insurance coverages are always subject to change. Please verify at time of rental.

Avis accepts most major credit cards as credit identification at the time of rental.  The renter's name must be on the credit card.

Accepted credit card list:  Avis Charge Card, American Express, AT&T Capital, Diner's Club Int'l, Discover, China UnionPay, JCB, MasterCard, and Visa.  Some locations may not accept each of the referenced cards.

Avis may request an authorization hold against your account for the estimated rental charges of the rental, but reserves the right in its sole discretion to request an extra value to be based on certain factors as we deem appropriate:

• Most rentals may require an authorization hold of the estimated rental charges plus $200.00 USD.
• If you have prepaid the rental, the hold amount will be $250.00 USD.

While this hold is in place, the funds will not be available for your use.  When the rental is over, we will process the reversal, but the bank may take time to post it back to the account.

Note: Prepaid credit cards are not acceptable methods of credit identification to pick up a car at any location.  One of the above mentioned cards must be presented.  Prepaid credit cards are accepted at time of return only, if we can obtain full authorization from the card bank for the total charges due.

Debit cards are not accepted at time of rental at this location.  A debit card can be used to pay for the rental at the time of car return. A debit card must have an accepted bank processing logo (Visa, MasterCard, AMEX, Discover, etc) at the time of rental if you are at least 25 years of age with the following requirements:

At time of pick-up, driver must present a valid, U.S.-issued driver's license and credit card (or debit card at participating locations) in the driver's name.  If the driver's license is not issued in the U.S., you must present your drivers license and either a passport or a Canadian enhanced license in the driver's name.

Information not available at this time, please check at time of rental.

Information not available at this time, please check at time of rental.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

All additional drivers must be at least 25 years of age. The following are exempt from the additional driver fee but must meet all other driver requirements: the renter's employer or fellow employee when on company business and renting under a corporate account; the renter's spouse or domestic partner; the companion driver of a renter with a disability who has completed the non-licensed renter form; for insurance replacement rentals, company employees or family members who are designated on the insurance policy. All other additional drivers must complete and sign an additional driver form and present valid credit identification. A maximum of two additional drivers may complete a form.

The additional driver fee is $13/day, $91/weekly, with a maximum charge of $330 per driver.

• A Frequent Traveler Program Surcharge or Excise Tax of up to $1.50 per day may be applied and will be assessed in connection with miles, points or credits earned pursuant to this reservation.
• Extensions or late returns may result in additional charges.

Information for Danish citizens

Reservations made on non-Danish websites or car hire brokers are not valid for Danish citizens who are registered within the Danish national register (Folkeregister) due to the Danish registration fee laws. If you are a Danish citizen please book your car at www.avis.dk or contact Avis RerservationCentre in Denmark on phone +45 33 26 80 80 or e-mail reservation@avis.dk.

How old do I need to be to drive a rental vehicle?
To drive our vehicles, you and all of your drivers need to be at least 19 years old and have held a full, valid driving licence for at least 12 months at the start of your rental.
A higher minimum age limit may apply to certain vehicles.

How do I know if there are minimum age restrictions on my rental?
When you book, you will be told if there are any minimum age restrictions for the vehicle you request. If you are not sure, please check your booking confirmation email or call the reservations team.

I am under 25, do I need to pay a young driver surcharge?
If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you are picking the vehicle up from, but you can expect it to be around 100 DKK, per day, for each driver.

If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

Are there any maximum age restrictions?
No, so long as you hold a full, valid driving licence for at least 12 months. 

I am over 70, do I need to provide extra information or pay a senior driver surcharge?

No, so long as you hold a full, valid driving licence for at least 12 months.

Should I bring the vehicle back with a full tank of fuel?
Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up, usually a full tank, as shown on the factory-installed fuel gauge. We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you do not return the vehicle with a full tank and you can not show us a receipt for fuel, we will charge you.

Fuel Options

I plan to travel more than 300 km, and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturers stated fuel tank capacity for your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatever is left in the tank (even if it is virtually empty) so long as the engine still runs.

How do I calculate the cost of Fuel Up Front?
Depending on where you are renting, we charge the average fuel price at the start of your rental period
However, you do not get a refund for any fuel you do not use.

Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.

I plan to travel less than 100 kilometres, do I still need to fill up?
Yes, often the fuel gauges stills look full so we ask you to fill up the tank near to the return location and show us a copy of the receipt.  If you do not have time to fill up the tank, or can not show us a receipt, we will apply a fee to cover our costs of refuelling the vehicle for you. 
This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customers rental.

How much does it cost me if I do not return the vehicle full and have not bought Fuel up Front?
Depending on where you are renting, we charge between 1.5 and three times the average fuel price at the end of the rental period in Denmark
The price per litre will be stated on your rental agreement. This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customers rental.

Electric Vehicles

How much battery charge should I return an electric vehicle with?

You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at the time of pick-up.

What am i charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at the time of pick-up?

We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. the amounts charged are set out below:

Towing is not permitted. Vehicles cannot be used to tow or push anything.  A trailer hitch cannot be installed on the vehicles.

The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.

Customers with disabilities

I have a disability, do you offer adapted vehicles?
No, regrettably, we do not currently offer specially adapted vehicles at this time.

I have a disability, do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.

Popular optional extras to rent

I have small children, do you offer child seats?
Yes, we offer baby, child and booster seats.  A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. A child seat is typically suitable for a child aged 1 to 4 years old and weighing between 9 and 18 kilos. A booster seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos.

Please note: In Denmark, all children must use a child car seat until they¿re more than 135 cm tall according to Danish law.

How much are your child seats?
The fee for renting a seat will depend on where and what seat you are renting but you can expect it to cost between 100 DKK and 250 DKK for the duration of your rental, up to 30 days.
 
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 100 DKK and 500 DKK on top of the hire fee.  If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

I am not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, we offer a couple of products which provide satellite navigation systems.
GPS Device - the fee for renting a GPS is approx.. 125DKK a day. If you rent the vehicle for more than 8 days, you¿ll only be charged for a maximum of 8 days and get to use the GPS for the duration of your rental, up to 30 days. If the GPS is damaged, lost or stolen, you¿ll have to pay for a replacement. This is likely to cost between 1000 DKK and 2500 DKK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. 

Travel Companion Tablet - This provides a GPS service as well as other useful features you may need when travelling. The fee for hiring Travel Companion Tablet is 200 DKK a day. If you rent the vehicle for more than 10 days, you¿ll only be charged for a maximum of 10 days and get to use the device for the duration of your rental, up to 30 days. If the Travel Companion Tablet is damaged, lost or stolen, you¿ll have to pay for a replacement. This is likely to cost from 2300 DKK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. 
Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. If you plan to travel outside Denmark, you should check to see whether you can use our GPS as it will give you speed information.

Do you offer an audio tour guide service on your GPS?
No, unfortunately we do not offer an audio tour guide service at this time.

Do you offer a traffic alarm to assist me with traffic alerts? 
Yes, we offer a traffic alarm to help you to be alerted of traffic incidents, and helps you save time in traffic.

How much is the traffic alarm?
The fee for renting a traffic alarm will depend on where you are renting but you can expect it to cost between 60.00 DKK and 100.00 DKK per day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and you will get to use the traffic alarm for the duration of your rental, up to 30 days.
If the traffic alarm is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost 600.00 DKK on top of the hire fee.  If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

How much cost for a BroBizz?
The fee for the Brobizz device depends on where you are going, and size of the car but you can expect it to be between 540 DKK and 1440 DKK for a round trip.

If the device is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost around 500 DKK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

I want to be able to access the internet anywhere I go, do you offer a solution?
Yes, we offer a couple of products which provide access to the internet

Mobile Wi-Fi - At the main airport locations, we offer Mobile Wi-Fi devices (CPH & BLL). This provides 500MB data per day. We provide this service on behalf of a third party ¿ so you will need to read and agree to separate terms and conditions with them. We¿ll give you these terms and conditions at the rental location.

How much does Mobile Wi-Fi cost?
The fee for hiring mobile Wi-Fi will depend on where you are renting, but you can expect it to be 100 DKK a day.
If the mobile Wi-Fi device is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost from 500 DKK to 1500 DKK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
If the sim card or any mobile Wi-Fi accessories are damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost from 500 DKK to 1500 DKK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. 
How much does the Travel Companion Tablet cost?
This provides 1GB data per day, as well as other useful features you may need when travelling. The fee for hiring Travel Companion Tablet is 200 DKK a day. If you rent the vehicle for more than 10 days, you¿ll only be charged for a maximum of 10 days and get to use the device for the duration of your rental, up to 30 days.

If the Travel Companion Tablet is damaged, lost or stolen, you¿ll have to pay for a replacement. This is likely to cost from 2300 DKK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. If any Travel Companion Tablet accessories are damaged, lost or stolen, you¿ll have to pay for a replacement. This is likely to cost from 17 to 85 DKK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

Please note: In many countries, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you¿re driving in.

Winter equipment to rent

I am concerned about the road conditions, do you offer all-weather tyres?
Yes, we supply all-weather tyres for a fee. This will depend on where you are renting, but you can expect it to be approx. 50 DKK a day. If you rent the vehicle for more than 15 days, you will only be charged for a maximum of 15 days and get to use the all-weather tyres for the duration of your rental, up to 30 days.
If you plan travel to Sweden or Germany it is illegal to drive without all-weather tyres at certain times of year.

If any all-weather tyre is damaged, lost or stolen, you will have to pay for a replacement pair. You can expect this to range from around 2000 DKK to 16.000 DKK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

Please give us at least 1 days notice if your rental does not automatically include all-weather tyres and you want to hire them. If you need them at shorter notice, please call the Reservations team.
 
Not sure if you need all-weather tyres? Please ask a member of our team.

I am going skiing, do you offer snow chains?
Snow chains are available in some rental locations. The fee for snow chains depends on where you are renting, but you can expect it to be between 150 DKK and 200 DKK duration of your rental.

If any snow chain is damaged, lost or stolen, you will have to pay for a replacement pair. This is likely to cost 500 DKK on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
 
We can not fit snow chains for you, and we can not arrange for them to be fitted.
Not sure if you need snow chains? Please ask a member of our team.

I am have brought my own skis with me, do you rent ski racks?
No, unfortunately we do not offer ski racks at this time.

I have left my hands-free kit behind, do you rent them?
No, unfortunately we do not offer hands-free kits at this time.

I am moving items, do you rent blankets?
Yes from the Albertslund and Copenhagen DT location, the fee for a blanket is 65 DKK.
 
I am moving items, do you rent trolleys?
No, unfortunately we do not offer trolleys at this time.

Optional extras available to buy

I have left my USB charger behind, do you sell them?
No, unfortunately we do not sell USB chargers at this time.

I have left my mobile charger behind, do you sell them?
No, unfortunately we do not sell mobile chargers at this time.

I want to charge my device in the car, do you sell car chargers?
No, unfortunately we do not sell car chargers at this time.

I have left my iPhone 5 cable behind, do you sell them?
No, unfortunately we do not sell iPhone 5 cables at this time.

What countries am I allowed to take the vehicle to?
Depending on the make and model of vehicle, you are only allowed to use the vehicle in the relevant countries shown on our website www.avis.dk
You are not allowed to use the vehicle in present or former east European countries and the UK
Mercedes cars are not allowed driven into Italy.

Can I buy a product to allow me to drive in other countries?
No, regrettably, we do not offer any products which enable you to drive in other countries.