Damage

What products reduce the amount I have to pay if the vehicle is damaged during the rental?
If you have Damage Waiver (CDW) and the vehicle, keys, any accessories or any vehicle documents are damaged, the amount you have to pay for the damage will be reduced to no more than the excess stated on your rental agreement meaning you will pay for the cost of repair or replacement plus a damage processing fee of 45.98 Euro and loss of use of 56.87 Euro or the excess, whichever is less. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference.

How much is the excess?
Customer is liable for full value of the Avis vehicle if Collision Damage Waiver (CDW) is not taken. Purchase of CDW reduces liability to an amount between 1452.00 Euro and 3025.00 Euro depending on car group rented in the event of an accident or damage to the Avis vehicle.

How do I get Damage Waiver?
In most cases, Damage Waiver is provided with the vehicle as standard. If its included, it will be stated on your rental agreement and in your booking confirmation email. If it is not included, the price depends on the vehicle you are renting and the place you are renting it from. But you can expect it to cost between 28.64 Euro and 75.00 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 28 days and get cover for the duration of your rental, up to 28 days.

Is there an excess reduction product available to reduce my excess further?
Yes, Super Damage Waiver (SCDW) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location but you can expect it to costs between 19.12 Euro and 50.00 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 28 days and get cover for the duration of your rental, up to 28 days.

Will I need to pay if the windscreen or any other window is damaged?
Yes. However, Windscreen Protection reduces the amount you have to pay if the windscreen or any other window is damaged to zero. Having windscreen protection also means you will not pay an admin fee.

How do I get Windscreen Protection?
If you have bought Windscreen Protection, it will be stated on your rental agreement. The price depends on the vehicle you are renting and the place you are renting it from. But you can expect it to cost between 8.02 Euro and 12.00 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 28 days and get cover for the duration of your rental, up to 28 days.

What happens if I damage any optional extras I rent from you?
If any optional extras are damaged, you have to pay for the cost of replacement, or their estimated repair costs in addition to the rental fee.

Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if damage was caused by or as a result of:

• Water or fire damage, that was not your fault.
• Driving the vehicle without due care and attention
• Driving or using the vehicle in breach of your contract

What do I have to pay if I do not have Damage Waiver?
If the vehicle, keys, any accessories or any vehicle documents are damaged during your rental, unless you can prove the damage was not in any way your fault or due to your negligence, you will have to pay:

• Either the cost of replacement, or the estimated repair costs whichever is cheaper
• Plus our loss of use
• Plus an administration fee

Where can I find information of damage charges I have paid?
If we find damage, we will charge the amount you have to pay to your card. Unless you have asked us to send you a receipt by post or email, you will be able to find details of this payment here http://www.avis.es/tu-avis/facturas.

Theft

What products reduce the amount I have to pay if the vehicle is lost or stolen during the rental?
If you have Theft Protection waiver (TP) and the vehicle is stolen, the amount you have to pay will be reduced to no more than the excess stated on your rental agreement meaning you will pay for the cost of repair or replacement or the excess, whichever is less. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference. If you can show the loss or theft was not in any way your fault or due to your negligence, we will refund these costs to you.

How much is the excess?
Customer is liable for full value of the Avis vehicle if Theft Protection (TP)is not taken. Purchase of TP reduces liability to an amount between 1200.00 Euro and 2500.00 Euro depending on car group rented for theft of parts or all of the Avis vehicle.

How do I get Theft Protection waiver?
In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it is not included, the price depends on the vehicle you are renting and the place you are renting it from. But you can expect it to cost between 6.59 Euro and 16.00 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 28 days and get cover for the duration of your rental, up to 28 days.

Is there an excess reduction product available to reduce my excess further?
Yes, Super Theft Protection waiver (STP) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location but you can expect it to costs between 19.12 Euro and 50.00 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 28 days and get cover for the duration of your rental, up to 28 days.

What happens if I lose any optional extras I rent from you or if they are stolen?
If any optional extras are lost or stolen, you have to pay for the cost of replacement in addition to the rental fee.

Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if the loss or theft was caused by or as a result of:

• Keys being left in the vehicle
• Keys being lost or stolen
• Using the vehicle in breach of the contract

What do I have to pay if I do not have Theft Protection?
If the vehicle, keys, any accessories or any vehicle documents are lost or stolen during your rental, you will have to pay:

• The cost of replacement
• Plus our loss of use

If you can show theft was not in any way your fault or due to your negligence, we will refund these costs to you.

Where can I find information of theft charges I have paid?
If a loss or theft has occurred, unless you can prove the theft was not in any way your fault or due to your negligence, we will charge the amount you have to pay to your card. Unless you have asked us to send you a receipt by post or email, you will be able to find details of this payment here, http://www.avis.es/tu-avis/facturas.

Damage to people and their property

What do I have to pay if I injure someone whilst driving?
Third Party Liability (TPL) cover is provided with the vehicle as standard. This means that if you have an accident in our vehicle and you injure someone, including any of your passengers, or you damage anything which belongs to them, you will not have to pay any of their costs. Third Party Liability cover does not cover any death or injury suffered by the driver of our vehicle or any damage to personal items in our vehicle.

Are there any times when third party liability cover would not apply?
If the law requires us to provide you with third party liability cover, the minimum cover required by law will still apply but we, or our insurer, may seek to recover our costs from you if the accident was caused by:

• By you breaking the contract for example allowing someone we had not approved drive the vehicle of driving whilst under the influence of alcohol, drugs or any other unlawful substance),
• By you breaking the law
• As a result of your negligence or recklessness.

What products cover the driver of the vehicle and personal items in the vehicle?
Personal Accident Insurance (PAI) covers the driver of the vehicle in the event of an accident. It reduces the amount you have to pay in the event of an accident to zero per claim depending on the claim you make. Personal Accident Insurance provides the following benefits:

• A maximum of 100.000,00 Euro in the event of death, loss of limbs or eyes or permanent total disability
• A maximum of 25.000,00 Euro towards emergency medical expenses related directly to the accident
• Medical assistance and rescue costs (conditions apply)

Who provides Personal Accident Insurance?
Personal Accident Insurance is underwritten by AIG Europe Limited. You will need to agree to their terms and conditions. Our agent, Avis Europe Risk Management Limited retains 20% of the price you pay after insurance premium tax has been deducted, as commission.

How do I get Personal Accident Insurance?
If you have bought Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you are renting from, but you can expect it to costs between 4.00 Euro and 6.00 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 28 days and get cover for the duration of your rental, up to 28 days.
Can I increase my cover and reduce my excess?
Yes, Super Personal Accident Insurance (SPAI) reduces your excess to zero per claim and provides the following enhanced benefits:

• A maximum of 200.000 Euro in the event of death, loss of limbs or eyes or permanent total disability
• A maximum of 50.000 Euro towards emergency medical expenses related directly to the accident
• Medical assistance and rescue costs (conditions apply)
• Baggage up to 6.000 Euro per vehicle excluding any items you rented through us (again, there are conditions, and a limit of 350,00 Euro per item)
• Expenses for replacing main house keys and locks up to 750.00 Euro
• Emergency travel expenses up to 750.00 Euro

Is Super Personal Accident Insurance available when renting any vehicles?
Yes, you can buy Super Personal Accident Insurance not matter what vehicle you rent.

How do I get Super Personal Accident Insurance?
If you have bought Super Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you are renting from, but you can expect it to costs between 6.00 Euro and 8.00 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 28 days and get cover for the duration of your rental, up to 28 days.

What will you pay if I do not have Personal Accident Insurance?
If the driver of the vehicle is involved in an accident and is injured or dies, we will not pay their costs. If any personal items in the vehicle are damaged, lost or stolen, we will not pay for their repair or replacement.
For information, passengers are considered third parties and would benefit from the third party liability cover provided with the vehicle as standard.

Protection packages

I want to buy more than one protection product, can I get a protection package?
No, we do not offer protection packages.

Third party protection products

I have bought a protection product from an external provider, can I use it?
If you decide to buy cover from someone else, you will have to pay our full costs.  It is your responsibility to ensure you understand the terms of any cover you buy from an external provider and for any claim you make. We are unable to help you with your claim.

What payment cards do you accept?
We accept: American Express (excluding American Express Travellers Cheque cards), Diners cards, Discover cards, Visa credit cards, MasterCard credit cards, Avis-issued charge cards.

We do not accept, Maestro cards, Cirrus cards, JCB cards, any pre-paid cards (even if they carry the Visa or MasterCard logo) or any other cards not listed above.

We do not accept Digital Payment Cards.

Can I pay by cash?

No, payment by cash for rental charges or deposit is not accepted.

In some locations we do accept cash but we will need to carry out additional identity, security, driving license and credit checks and will need to see proof of address.

What happens if I am late in making payment?

If you are late in paying us, interest will be calculated at 4% per year above the base lending rate of Citibank from time to time.

Visa Debit Cards and MasterCard Debit Cards are accepted.

Information not available at this time, please check at time of rental.

Information not available at this time, please check at time of rental.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

How old do I need to be to drive a rental vehicle?
To drive our vehicles, you and all of your drivers need to be at least 21 years old and have held a full, valid driving licence for at least  one  year at the start of your rental.  A higher minimum age limit may apply to certain vehicles. 

I'm under 25; do I need to pay a young driver surcharge?
If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you're picking the vehicle up from but you can expect it to be between 20.96 Euro and 25.00 Euro, per day, for each driver.
If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10  days and get cover for the duration of your rental, up to 28 days.

Are there any maximum age restrictions?
No, in Spain, so long as you hold a full, valid driving licence for at least one year.

I'm over 70, do I need to provide extra information or pay a senior driver surcharge?
No, in Spain, so long as you hold a full, valid driving licence for at least one ear. Outside Spain, drivers over a centain age must provide additional documents.

Can I let anyone else drive?
Yes, but only if we have approved them. You must not let anyone else drive the vehicle.
We charge a fee for every Additional Driver we allow to drive the vehicle. The price depends on the location you’re renting from, but you can expect it to be between 8 EUR and 9  EUR per day, per driver.
If you rent the vehicle for more than 12 days, you'll only be charged for a maximum of 12 days and get cover for the duration of your rental, up to 30 days.
All additional drivers must meet our age, driving license and ID requirements.

If any additional driver is outside of our age restrictions, we will also charge a driver surcharge.

Do you offer a 'meet and greet' service? Yes, in some of our airport and train station rental locations.
The 'meet and greet' fee is 20 EUR.
You must give us at least 24 hours' notice to organize a 'meet and greet' pick up. We may be able to provide the service at shorter notice, but you will need to check with the Reservations team.

Can I pick up the vehicle outside your normal opening hours?
Yes, some airport and train station rental locations offer an out of hour's pick-up service where you can collect the vehicle and any optional extras outside the rental location's normal opening hours.
The out of hour's pick up fee is 40 EUR.
You must give us at least 24 hours' notice to organize out of hour's pick-up. We may be able to provide the service at shorter notice, but you will need to check with the Reservations team.

My rental has a mileage allowance.  I have driven more than the allowance, how much will I pay for excess mileage
Many of our vehicles are provided with unlimited mileage. If a mileage allowance applies, it will be stated on your rental agreement and in your booking confirmation email. If you go over the mileage allowance, the price depends on the vehicle and location but you can expect it to costs between 0.75 EUR and 1.21 EUR for every kilometer you’ve driven over the allowance. Your excess mileage charge will be stated on your rental agreement.

Can I smoke in the vehicle?
No, it is against the law to smoke in public places in France. The vehicle is considered a public place so you are not allowed to smoke in it. If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply.

Are there any roads or zones where I need to pay a fee before I can enter?
Yes, certain areas, such as the centre of London, have congestion charging zones meaning you need to pay a fee if you wish to drive in certain areas, on certain days and during certain times.  In addition, there are toll roads and toll bridges which require you to pay a fee if you wish to use them.  If you do not pay these charges before you enter such areas or use such roads or bridges, you will incur a fine. 

We recommend you check the Internet to find out about any restricted areas before you travel.  Websites such as www.urbanaccessregulations.eu provide useful information.  If the rental location is in or near a restricted area, we will tell you about it when you pick up the vehicle.  We are unable to tell you about any other restricted areas.

I have been caught speeding, and didn't pay a parking charge, what will I have to pay?
You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. Fines and charges could include:

• All parking fines or charges
• Toll charges
• Towing charges especially following an immobilization of the vehicle within the frame of the Mountain law (See Tariff conditions)
• Clamping costs
• Traffic fines or charges
• Speeding fines
• Fines or charges related to a non-compliance with the vehicle equipment obligations in the areas concerned by the Mountain law
• And any other charges or fines

If a fine or charge is sent to us because you haven't paid a charge or complied with the law, we will take payment for:

• Our adminstration fee for each fine or charge which will be charged in the currency of the country where the fine occured
• Plus the fine or charge if we have to pay it

The administration fees for France are sprcified in our tariff conditions.

I've left the interior of the vehicle very dirty and made it smell.  Will I be charged to clean it?
Yes, if the interior of the vehicle is especially muddy, dirty, stained or smelly, and our standard cleaning procedure will not fix it, you will be charged a Specialist Cleaning Charge of 120 EUR.

Roadside Assistance

What happens if I break down because of a mechanical failure?
All our vehicles are maintained to the manufacturer's standards, and they're roadworthy when you pick them up so mechanical failure in our vehicles is rare. So long as you're using the vehicle in a country we've agreed to, we provide roadside assistance or recovery free of charge. You can only use our roadside assistance provider to help you. You'll find their contact details inside the vehicle.
 
What happens if I break down because of a non-mechanical failure or in another country?
You must tell us if you break down or have an accident.  If you need roadside assistance, we will arrange this for you but you will have to pay for it.  You will also be charged for any costs we incur getting the vehicle back on the road in the country of rental.  This may include, but is not limited to:

• Call out and recovery costs of around 168 EUR 
• Repair costs
• Loss of use, including on the ground vehcile idle time fee, as per our tariff conditions
• Repatriation costs
• An administration fee of 65 EUR.
• Any costs to take you, and/or any of your passengers to another location
• Electrical Charge for EV Vehicles (Where the cable is in working order)

What products do you have to protect me if I break down because of a non-mechanical problem?
Roadside Assistance Plus provides roadside assistance if you break down as a result of:

• Flat batteries
• Flat tires
• Keys locked in the vehicle
• Running out of fuel

Provided you are using the vehicle in a country we have agreed to. You will only need to pay for the costs of any additional items needed to get the vehicle back on the road like fuel or tires.

How much does Roadside Assistance Plus cost?
The price will depend on where you're renting but you can expect it to be between 4.10 EUR and 4.90 EUR a day.

What happens if I don't return the incident report form or European accident form?
If you are involved in an accident, or the vehicle, keys, any accessories, any vehicle documents or any optional extras are damaged, lost or stolen; you must complete and return an incident report form and if available, the European accident report form. 

Can I pick up the vehicle from one rental location and return it to another?

Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.

How much is the One-Way fee?

The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between 35 EUR and 75 EUR. If you want to pick up the vehicle in one country and drop it off in another country, you can expect it to be between 75 EUR and 6,000 EUR.

How do I get a One-Way rental?
You can request a one-way rental when you book or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.

How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?

You will be charged a one-way fee at the pay at location, prices available on the day you return the vehicle, according to the Tariff conditions.

For categories of vehicles fitted with winter tires, a specific fee will apply.

Customers with disabilitiesI have a disability, do you offer adapted vehicles?
No, regrettably, we do not currently offer specially adapted vehicles at this time.
I have a disability, do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time
Popular optional extras to rent

I have small children, do you offer child seats?
Yes, we offer baby, infant, child and boostersseats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos.  A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos.
In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.
Please note: In France, all children must normally use a child car seat until they are 10 years old.  Find out more: https://www.service-public.fr/particuliers/vosdroits/F628.
How much are your child seats?
The fee for renting a seat will depend on the kind of seat and on where you’re renting but you can expect it to cost between 5 EUR and 12 EUR a day. If you rent the vehicle for more than 7 days, you’ll only be charged for a maximum of 7 days and get to use the seat for the duration of your rental, up to 30 days.
If the seat is damaged, lost or stolen, you will have to pay for a replacement. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
I am not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, the fee for renting a GPS will depend on the renting location - please see our tariff conditions.If the GPS is damaged, lost or stolen, you will have to pay for a replacement. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. It is illegal in France. If you rent a GPS from us, it won't give you speed camera information.
Do you offer an audio tour guide service on your GPS?
No, unfortunately we do not offer an audio tour guide service at this time.
I want to be able to access the internet anywhere I go, do you offer a solution?
Yes, we offer Mobile Wi-Fi devices. We provide this service on behalf of a third party so you will need to read and agree to separate terms and conditions with them. We'll give you these terms and conditions at the rental location.
Please note: In many countries, including France, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you're driving in.
How much does Mobile Wi-Fi cost?
The fee for hiring mobile Wi-Fi will depend on where you are renting but you can expect it to be 10 EUR a day.
If the mobile Wi-Fi device is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost around 123 EUR on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
If the sim card or any mobile Wi-Fi accessories are damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost from 5 EUR to 15 EUR on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
I am intending to drive along toll roads; do you offer a device to make this quicker and easier for me?
No, unfortunately we do not offer any electronic toll charging devices at this time.

Winter equipment to rent

I am concerned about the road conditions, do you offer all-weather tyres?
Yes, if the rental location you’re hiring from is in an area where it is illegal to drive without all-weather tyres at certain times of year, the vehicle will automatically be supplied with them and the fee will be included in your rental fee or contract.
You can also opt to book a vehicle equipped with all-weather tyres, and the fee will be included in your rental fee or contract.
Not sure if you need all-weather tyres? Please ask a member of our team.

I am going skiing, do you offer snow chains?
Yes. In most French mountainous municipalities (Alps, Corsica, Central mountain, Jura Mountains, Pyrenees, Vosges Mountains), it is mandatory in winter, by virtue of the Mountain law, to have snow chains in the boot of the vehicle, or to drive a vehicle fitted with winter tires. If your rental location is in a department where the Mountain law applies, the vehicle will be automatically equipped with it, and the price of your rental will automatically be increased with the cost of the corresponding option. If you decide not to subscribe to such option, and upon return of the vehicle we find that the snow chains have been used, you will be charged the corresponding price.

You can also opt to book a category of vehicle fitted with winter tires.

Snow chains may also be available in some other rental locations, please check with the rental location. The price of snow chains appears in our Tariff conditions.. If any snow chain is damaged, lost or stolen, you’ll have to pay for a replacement pair. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

We can not fit snow chains for you, and we can not arrange for them to be fitted.

Not sure if you need snow chains? Please ask a member of our team.

I have brought my own skis with me, do you rent ski racks?
Yes, some rental locations offer ski racks.  You can expect to pay 8 EUR a day to rent a Ski Rack from us. If you rent the vehicle for more than 7 days, you will only be charged for a maximum of 7 days and get to use the ski rack for the duration of your rental, up to 30 days.
Ski racks can not be fitted to all our vehicles, so you may need to upgrade if you need one. This may increase the price of the vehicle and any excess you have to pay.
If the ski rack is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost 50 EUR on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please give us at least 24 hours notice if you want to hire a ski rack.

I have left my hands-free kit behind, do you rent them?
No, unfortunately we do not offer hands-free kits at this time.
I am moving items, do you rent blankets?
No, unfortunately we do not offer blankets at this time.
I am moving items, do you rent trolleys?
No, unfortunately we do not offer trolleys at this time.

Optional extras available to buy

I have left my USB charger behind do you sell them?
No, unfortunately we do not sell USB chargers at this time.
I have left my mobile charger behind, do you sell them?
No, unfortunately we do not sell mobile chargers at this time.
I want to charge my device in the car, do you sell car chargers?
No, unfortunately we do not sell car chargers at this time.
I have left my iPhone 5 cable behind, do you sell them?
No, unfortunately we do not sell iPhone 5 cables at this time.