Collision Damage waiver (CDW) reduces the customer liability for damage and theft of AVIS Car.
Purchase of CDW is Mandatory. The cost of CDW varies depending on the car group rented.
Theft to car accessories is not covered.
Please check with AVIS reservation office for details in case of an accident.
The customer is liable for the excess amount, this excess varies depending on car group rented
(From USD 570.00 till USD 2000.00)
Also customer has to present an official police report.

Avis Egypt accepts Avis Charge Cards, American Express, Mastercard, Visa.

Debit cards are not accepted.

An international driving license is required together with license of country of residence.Drivers must have held license for a minimum or 1 year.

In case of a duration of stay in Egypt of more than three months, the presentation of an Egyptian driving license is required.
Driving license printed with non-Roman Alphabet (Arabic, Japanese, Cyrillic etc.) must be complemented by an international driving license.

Information not available at this time, please check at time of rental.

Information not available at this time, please check at time of rental.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

Airport surcharge $10.00 USD per rental.
Additional driver fee $5.00 USD per day.

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At this location the minimum age is 25 for all car groups, maximum age 75.

Specific information for this location is not available at this time.

Can I let anyone else drive?
Yes, but only if we have approved them. You must not let anyone else drive the vehicle.
We charge a fee for every Additional Driver we allow to drive the vehicle. The price depends on the location you are renting from, but you can expect it to be between 11.23 Euro and 22.00 Euro per day, per driver.  
If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 10 days.
All additional drivers must meet our age, driving licence and ID requirements.  If any additional driver is outside of our age restrictions, we will also charge a driver surcharge. 

Do you offer a meet and greet service?
No, unfortunately we are unable to offer a meet and greet service at this time.

Can I pick up the vehicle outside your normal opening hours?
Yes, some airport and train station rental locations offer an out of hours pick-up service where you can collect the vehicle and any optional extras outside the rental locations normal opening hours.
The out of hours pick up fee to be between 59.23 Euro and 70.00 Euro.
You must give us at least 1 days notice to organise out of hours pick-up. We may be able to provide the service at shorter notice, but you will need to check with the Reservations team.

My rental has a mileage allowance.  I have driven more than the allowance, how much will I pay for excess mileage?
Many of our vehicles are provided with unlimited mileage. If a mileage allowance applies, it will be stated on your rental agreement and in your booking confirmation email.  If you go over the mileage allowance, the price depends on the vehicle and location but you can expect it to costs between 0.15 Euro and 0.65 Euro for every kilometre you have driven over the allowance.  Your excess mileage charge will be stated on your rental agreement.

Can I smoke in the vehicle?
No, it is against the law to smoke in public places in Spain. The vehicle is considered a public place so you are not allowed to smoke in it.  If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply.

Are there any roads or zones where I need to pay a fee before I can enter?
Yes, certain area, have congestion charging zones meaning you need to pay a fee if you wish to drive in certain areas, on certain days and during certain times. In addition, there are toll roads and toll bridges which require you to pay a fee if you wish to use them. If you do not pay these charges before you enter such areas or use such roads or bridges, you will incur a fine.
We recommend you check the Internet to find out about any restricted areas before you travel.  Websites such as www.urbanaccessregulations.eu provide useful information. If the rental location is in or near a restricted area, we will tell you about it when you pick up the vehicle.  We are unable to tell you about any other restricted areas.

 
I have been caught speeding, and did not pay a parking charge, what will I have to pay?
You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. Fines and charges could include:

• All parking fines or charges
• Toll charges
• Towing charges
• Clamping costs
• Traffic fines or charges
• Speeding fines
• And any other charges or fines

If a fine or charge is sent to us because you have not paid a charge or complied with the law, we will take payment for:

• Our administration fee of between 33.88 Euro and 45 Euro for each fine or charge issued in any other country, which will be charged in the currency of the country where the fine occurred
• Plus the fine or charge if we have to pay it

I have left the interior of the vehicle very dirty and made it smell. Will I be charged to clean it?
Yes, if the interior of the vehicle is especially muddy, dirty, stained or smelly, and our standard cleaning procedure will not fix it, you will be charged a Specialist Cleaning Charge of 96.80 Euro

Roadside Assistance

What happens if I break down because of a mechanical failure?
All our vehicles are maintained to the manufacturers standards, and they are roadworthy when you pick them up so mechanical failure in our vehicles is rare. So long as you are using the vehicle in a country we have agreed to, we provide roadside assistance or recovery free of charge. You can only use our roadside assistance provider to help you. You will find their contact details inside the vehicle.

What happens if I break down because of a non-mechanical failure or in another country?
You must tell us if you break down or have an accident.  If you need roadside assistance, we will arrange this for you but you will have to pay for it.  You will also be charged for any costs we incur getting the vehicle back on the road in the country of rental.  This may include, but is not limited to:

• Towing Call out and recovery costs up to a maximum of 800 € (unless there is need of a special towing rescue, repatriation, or breach of contract in which the maximum charge could be up to 2000 €).
• Repair costs
• Loss of use
• Repatriation costs
• Processing Fee for Damage between 42.35 Euro and 45.00 Euro.
• Loss of use between 84.35 euro and 200.00 Euro
• Any costs to take you, and/or any of your passengers, to another location.
• Electrical Charge for EV Vehicles (Where the cable is in working order)

What products do you have to protect me if I break down because of a non-mechanical problem?
Roadside Assistance Plus provides roadside assistance if you break down as a result of

• Flat batteries
• Flat tyres
• Keys locked in the vehicle
• Running out of fuel
• Using the wrong fuel for the vehicle

Provided you are using the vehicle is a country we have agreed to.
You will only need to pay for the costs of any additional items needed to get the vehicle back on the road like fuel or tyres.

How much does Roadside Assistance Plus cost?
The price will depend on where you are renting but you can expect it to be between 7.07 Euro and 10.00 Euro a day.

What happens if I do not return the incident report form or European accident form?
If you are involved in an accident, or the vehicle, keys, any accessories, any vehicle documents or any optional extras are damaged, lost or stolen; you must complete and return an incident report form and if available, the European accident report form.