Nous acceptons toutes les principales cartes de crédit (MASTER, VISA, JCB, DINERS, AMERICAN EXPRESS
ET UNION PAY), les cartes de paiement Avis, les coupons Avis ou BCL d’entreprise, comme mode de
paiement(s).
Les bons de commande locaux (BCL) sont acceptés par les entreprises qui sont déjà inscrites localement/internationalement avec AVIS UAE et répondent à tous les critères requis.

La carte de crédit doit être valide pendant au moins 3 mois à compter du jour de la location et elle doit être physiquement disponible au moment de la prise en charge du véhicule. Veuillez noter que dans tous les cas, les CARTES DE DÉBIT, LES CARTES PRÉPAYÉES, LES CARTES DE RECHARGE, LES CARTES APPLE PAY, GOOGLE PAY ou LES CARTES DE CRÉDIT VIRTUELLES ne sont pas acceptées comme « sécurité ».

Cartes de crédit de la Banque russe : Comme indiqué par les émetteurs internationaux de cartes de crédit et de débit, nous n’acceptons pas temporairement les cartes de crédit/débit émises par la Russie et/ou les banques russes.
En cas de remboursement, le client doit fournir une autre plateforme de remboursement acceptable à Avis UAE sous réserve de l'approbation pour traiter le remboursement.

Dépôt
Les frais estimés de location, de services à valeur ajoutée et d’assurance sont payables
à l’avance.

Une carte de crédit est obligatoire pour toute réservation, sauf en cas de coupons à crédit complet. Une préautorisation
est prise au moment de la location, incluant le montant de la franchise et tous
frais imprévus comme le carburant, les amendes de circulation, les frais de porte à péage, les frais de dommages, etc. Le montant
le montant de l'autorisation sur la carte de crédit est compris entre 3 000 et 5 000 AED, en fonction de la catégorie de véhicule loué.
3 000 AED seront retenus pour les catégories de véhicules A, B, C, D, E, J et K et 5 000 AED seront retenus pour les catégories de véhicules restantes F, G, H, I, L, M, N, O et P.

Nous conservons le montant de l'autorisation préalable jusqu'à ce que nous recevions une confirmation concernant les amendes routières et
les droits de péage des AR (autorités routières). Cela peut prendre jusqu’à 15 à 21
jours ouvrables à compter de la date de la transaction pour débloquer le montant bloqué (préautorisation) sur la carte de crédit.

Les cartes de débit ne sont pas acceptées comme mode de sécurité. Nous acceptons les cartes de débit uniquement pour les paiements.

Exigences en matière de permis de conduire et de pièce d’identité

a) Permis de conduire

Tous les conducteurs doivent être titulaires d'un permis de conduire valide depuis au moins un (1) an.
Le permis de conduire physique doit être présenté au moment de la prise en charge et transporté pendant votre période de location.

b) Résidents des EAU
Un permis de conduire valide des EAU est obligatoire.
Veuillez noter que conduire sans permis de conduire valide des EAU lorsque vous êtes titulaire d’un visa de résidence ou d’emploi est une violation de la loi des EAU et qu’AVIS UAE refusera de louer.

c) Non-résidents des EAU

Toutes les personnes ne résidant pas aux EAU sont tenues de détenir un permis de conduire international valide ainsi que leur permis de conduire national, à l’exception des conducteurs détenant un permis de conduire des pays suivants. Veuillez visiter le lien du gouvernement des EAU pour les mises à jour.

** Le permis de conduire local d’Israël n’est pas valide pour conduire aux EAU. Le client doit présenter un permis de conduire international valide.
Pays du CCG : Bahreïn, Koweït, Royaume d'Arabie saoudite, Oman, Qatar
Pays européen :Albanie, Autriche, Belgique, Grande-Bretagne, Bulgarie, Chypre, République tchèque, Danemark, Estonie, Finlande, France, Allemagne, Grèce, Hongrie, Islande, Irlande, Italie, Lettonie, Lituanie, Luxembourg, Malte, Pays-Bas, Norvège, Pologne, Roumanie, Serbie, Slovaquie, Slovénie, Espagne, Suède, Suisse, République du Monténégro, Turquie, Ukraine
Pays nord-américains : États-Unis d'Amérique, Canada
Pays d'Asie de l'Est : Australie, Hong Kong, Japon, Nouvelle-Zélande, République populaire de Chine, Singapour, Corée du Sud

États d'Afrique : Afrique du Sud

Informations non disponibles à l'heure actuelle, veuillez vérifier au moment de la location.

Informations non disponibles à l'heure actuelle, veuillez vérifier au moment de la location.

L'assurance responsabilité civile est conforme aux lois sur les assurances du pays.  Le client peut demander des informations supplémentaires sur les avantages, les conditions et l'acceptation au moment de la location.

Remarque : Certains émetteurs de cartes de crédit offrent une couverture, sous réserve de certaines restrictions, à titre d’avantage pour avoir loué leur véhicule.  On conseille au client de communiquer avec l’émetteur de la carte avant la location.  Toute renonciation doit être mentionnée directement à l’arrivée, en même temps que la location.

Off-road Driving
Not Allowed. Customer is fully liable for any damage or additional costs.
Rule of Road
Drive on the right hand side.
Weekend
Saturday and Sunday
Collection of your reserved vehicle
A vehicle pertaining to any reservation will be reserved for a maximum of 6 hours from its collection due date/time. Any collection after the mentioned 6 hours will be subject to availability.
Deposit

The estimated cost of the rental, value added services and insurance charges are payable in
advance.

A credit card is mandatory for any reservation, except in case of Full Credit Voucher. A Pre-
authorization is taken at the time of rental which includes insurance excess amount and any
unforeseen charges such as Fuel, Traffic Fines, Toll Gate Fees, Damage Charges etc. Pre-
authorization amount on credit card is between AED 1600-5100, depending on rented car
group.
AED 1600 will be held for group A,B,C,D, E & K, AED 2500 will be held for group J and AED 5100 will be held for remaining groups F,G,H,I,L,M,N,O&P.

We keep pre-authorization amount until we receive confirmation regarding Traffic Fines and
Toll Gate Fees from RTA (Roads and Transport Authorities). It may take up to 15-21 working
days from the date of transaction to release the blocked amount (pre-auth) on the credit card.

Breakdown Recovery Service

In the unlikely event of a breakdown, kindly contact the Call Centre on 800 AVIS (2847) or +971 4 330 7272 The service is available 24/7; fees vary depending on the location.
Repairs and Maintenance
All repairs and maintenance must be carried out only at AVIS workshops. Customer is fully liable for all damages and additional costs in case of own repair, changing parts of the vehicle or maintenance.
Use of the rented vehicle
AVIS vehicles are to be used for non-commercial passenger transportation only. Valet charges will apply for pet’s transportation or misuse of the vehicle. Only authorized drivers, stated on the rental agreement are allowed to drive an AVIS vehicle.

This is subject to Avis UAE driver qualification and will be charged at AED 20.00 per day, AED 105.00 per week up to a maximum of AED 150.00 per contract.

This is subject to AVIS downtown locations which are not open 24 hours. For drop-off out of opening hours, the vehicle should be returned to any of the Avis Airport offices which are open 24 hours.

The renter can request for a car collection as per Collection terms at extra cost based on location.

Minimum age is 21 years old for groups A-E. For all other car groups minimum age is 25 years. There is no maximum age limit.

If you cancel your booking 72 hours prior to your vehicle pick up date/time no cancellation charges will apply and the amount will be refunded.

If you cancel your reservation within 72 hours prior to the rental pick up date/time
shown in your booking, a fixed cancellation fee, similar 3-day rental amount will be
applied.

Same condition will apply for reservations made and cancelled within 72 hours of the rental pick up date/time.

If you have rented for less than 3 days, no refund will be applicable.

There is no refund if the Renter fails to show up for a rental that has not been cancelled prior to the pick-up date/time.

The minimum rental period is one day (24 hours) with a maximum grace period of 29 minutes from the elapse of the term agreed. In the event of the late return of vehicle exceeding the grace period, AVIS UAE reserves the right to make an additional daily charge at the prevailing rate, including fees for the options taken for each day.

Delivery and Collection services are available, on request, subject to driver and vehicle availability. For Delivery and Collection, reservations must be made via our Call Centre on 800 AVIS (2847) or +971 4 330 7272 or via email on callcentre@avisuae.ae

• Delivery and Collection within the city limits of same emirate where the reservation made will be AED 75

Delivery and Collection in different emirate a one-way fee will apply:

There will be no refund for unused rental days on a Prepaid/Pay on Arrival Rental, once the rental has started.

If you return the vehicle and any optional extras early, you will lose the benefit of any special offers if you no longer meet the requirements. This may result in the rental costing you more.

A surcharge of AED 50 is applicable, over and above the traffic fine as a handling administration fee.

As a standard, AVIS UAE has a full-to-full fuel policy. This means that customers are expected to return the car with a full tank of fuel. Service charges apply when a customer miss refueling the vehicle before return.

AVIS UAE offers customers the option of Advance Fuel Purchase. This is a convenient way to avoid the hassle of looking for a fuel station to top up and prevent any penalties during off-
hire. Simply opt for the Pre-Paid Fuel and return the vehicle with the fuel level of choice and avoid any impact on the final invoice. There is no refund on unused fuel.

Tax: VAT of 5% will be applicable on all invoices related to rental and related services that are generated from 1st January 2018 or any part of the service/invoice fall within/after the 1st January 2018, irrespective of the booking confirmation made earlier.

Toll Gate System (SALIK): Toll gate fee is charged at AED 6 per crossing.

Vehicle Registration Fee: A fee of AED 5 per day or maximum AED 75 per month will be applied to each rental.

Airport Surcharge
A surcharge is applicable for all rentals (pick up as well as drop off) at any airport locations in the UAE. This surcharge is applicable only once per rental. A surcharge of AED 50 applies for rentals at Dubai International Airport (Terminal 1, Terminal 2 and Terminal 3), Abu Dhabi Airport & Sharjah Airport.
AED 25.00 at Al Maktoum Airport in the UAE.

Vehicle Registration Fee
A fee of AED 5 per day or maximum AED 75 per month will be applied to each rental.

Valet Charges
Valeting charges will be applied if the Vehicle is returned in a condition that requires specialized cleaning (Example: Sand or mud particles found in the car, pet hair on the seats, tea, coffee, or any other edible items staining the car seats and interior, etc.), Charges would be estimated by the workshop depends on the labour and required material costs and minimum valet charge would be AED 250. If the car is returned with an extremely dirty exterior, there will be a charge of AED 50 as valet charges.
Tire Replacement Service Charge
A surcharge of AED 100 will be charged, over and above the tire repair costs or applicable excess, as a handling administration fee.
Tint Film Removal
A fee of AED 100 will be charged if the rented vehicle is returned with tinted film on the windows.
Rent a car vehicles cannot have tint film on the windows as per UAE law. Renter is liable to bear fine costs and admin fee in the case that tint film is placed on the rented vehicle.
Non- Smoking Charges 

Avis operates a non-smoking fleet. Vehicles returned with smoke or unacceptable odor will require a full valet and as such a fee of 500 AED shall be chargeable to the customer.
Accident Service Charge
A fee of AED 75 per accident will be charged as an accident handling administration fee, over and above the damage repair costs or applicable excess.

Mandatory Documentation
The following documents are mandatory to rent a vehicle from AVIS UAE and must be presented physically at the counter,

• Valid Passport & Emirates ID.
• Valid Visa/Entry Documents (UAE entry stamp or visa page).
• Valid Driving license issued at least 1 year before the rental pick-up date.
• Valid International Driving Permit, where applicable, for Renters who are on UAE visit/tourist visa along with local driving licence.
• Valid Credit Card under the name of the renter for security deposit with minimum 03 months validity from the rental start date.

Important: For Renters who opt for delivery, the above-mentioned documents should be
emailed to customerservice@avisuae.ae at least two hours prior to the scheduled delivery.

Right to Refuse
AVIS UAE reserves the right to refuse the car to any customer for any reason, including but not limited to:

• Who fails to arrive on time or produce physical mandatory documents and a valid credit card with sufficient available funds for the security deposit/payments.
• Customers under the influence of alcohol, hallucinatory drugs, narcotics, barbiturates, or any other substance impairing his/her consciousness or ability to react
• Abusive behaviour towards the Company vehicle or asset /employees

In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund.

Delivery and collection to and from railway stations in France is available for a fee of EUR 14.90. Please contact reservation center for details.

Charges vary depending on the location. Call Centre on 800 AVIS (2847) or +9714 330 7272 or via email on callcentre@avisuae.ae

Should I bring the vehicle back with a full tank of fuel?
Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up usually a full tank as shown on the factory-installed fuel gauge.  We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you don't return the vehicle with a full tank and you can't show us a receipt for fuel we will charge you.Fuel Options

I plan to travel more than 120kilometres, and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturer's stated fuel tank capacity for your vehicle plus our costs of refueling the vehicle for you. Then you just return the vehicle with whatever's left in the tank (even if it's virtually empty) so long as the engine still runs.
How do I calculate the cost of Fuel Up Front?
Depending on where you’re renting, this cost could be up to 0.05 EUR per liter lower than the average fuel price at the start of your rental period as stated on this EU fuel index:. However, you don't get a refund for any fuel you don't use.
Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.
I plan to travel less than 120 kilometers, do I still need to fill up?
Yes, often the fuel gauges stills look "full" so we ask you to fill up the tank near to the return location and show us a copy of the receipt.  If you don't have time to fill up the tank, or can't show us a receipt, we will apply EZ Fuel to cover our costs of refueling the vehicle for you.  
How much is EZ Fuel?
Depending on where you're renting, you pay of fixed fee of between 14.50 EUR and 17.00 EUR.  

What are my options if I don't return the vehicle full and haven't bought Fuel up Front?
Pay on Return will apply if you have driven more than 120 kilometers and:

• Don't buy Fuel Up Front
• Don't return the vehicle with a full tank

How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturer's stated fuel tank capacity.
We charge between 1.5 and three times the average fuel price at the end of the rental period for France as stated on this EU fuel index: plus a service fee between 13 EUR and 15 EUR. The price per liter will be stated on your rental agreement. This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customer's rental.

Electric Vehicles

How much battery charge should I return an electric vehicle with?

You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at the time of pick-up.

What am i charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at the time of pick-up?

We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. the amounts charged are set out below:

Can I pick up the vehicle from one rental location and return it to another?

Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.

How much is the One-Way fee?

The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between 35 EUR and 75 EUR. If you want to pick up the vehicle in one country and drop it off in another country, you can expect it to be between 75 EUR and 6,000 EUR.

How do I get a One-Way rental?
You can request a one-way rental when you book or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.

How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?

You will be charged a one-way fee at the pay at location, prices available on the day you return the vehicle, according to the Tariff conditions.

For categories of vehicles fitted with winter tires, a specific fee will apply.

The Waivers and Insurance options does not cover acts of sabotage, terrorism, flood, storm, hurricane, volcanic eruption, earth quake or other convulsions of nature, invasion act of foreign enemies, hostilities or warlike operations whether war be declared or not civil war, strike, riot, civil commotion mutiny, rebellion, revolution insurrection military or usurped power, confiscation or nationalization, reckless and drunken driving (under the influence of alcohol and / or any other substance).

In case of an accident, UAE Law states not to move the car until a police/accident report has been obtained. Failure to do so may result in the Renter being responsible for the damages. A Police report is a MUST in order for the Insurances (CDW / SCDW / Motor Liability Insurance / PAI) to be covered. Off Road driving is not covered with Insurance, Renter is fully liable for any damage and additional costs.
CDW (Collision Damage Waiver)
This is a mandatory insurance. The renter will be responsible for an excess between AED 1500 and 5000. If declined, for any reason, the renter will be responsible for full damage amount. Terms & Conditions apply. Charges depend on the type of vehicle rented. In case of any accidents and additional damages, a police report must be obtained by contacting the local authorities.
Limitation of liability shall apply to damage to the rental vehicle, its parts and accessories caused in a road accident. CDW limits renter's financial responsibility to Excess Amount stated on the Rental Agreement. In any case, CDW DOES NOT COVER damage if the vehicle was driven by unauthorized driver or by authorized driver under the influence of alcohol or drugs, damage to the interior of the vehicle, tire and wheel damage, windscreen, wheel cover and rims, damage to the underside of the vehicle, broken or lost key, lost or damage car documents, contamination of fuel, either in the event of deliberate intention or negligence.

SCDW (Super Collision Damage Waiver)
This is an optional insurance, sold in addition to the Collision Damage Waiver (CDW) insurance. By accepting this, the renter is reducing the liability for damages to the vehicle to ZERO.
Terms & Conditions apply. Charges depend on the type of vehicle rented. Police report must be obtained by contacting the local authorities. In any case, SCDW DOES NOT COVER damage if the vehicle was driven by unauthorized driver or by authorized driver under the influence of alcohol or drugs, damage to the interior of the vehicle, windscreen, tire and wheel damage, wheel cover and rims, damage to the underside of the vehicle, broken or lost key, lost or damage car documents, contamination of fuel, either in the event of deliberate intention or negligence.

PAI (Personal Accident Insurance)
This is an optional insurance for the driver and the passengers, in respect of death or bodily injury whilst in the vehicle during the rental. Terms & Conditions apply.

Exclusions include:
Intentional self-injury / attempted suicide, physical / mental defect, or infirmity
An accident happening while the driver person is under the influence of intoxicating liquor or drugs.
The number of passengers (including the driver) should not exceed the seating
capacity as stated in the schedule of the policy at the time of the accident.
Diya Money (blood money) will be decided by a court of law based on the incident.

Claims are subject to UAE Courts approval.

WS (Windscreen Damage Waiver)
This is a coverage option that covers damages caused to the windscreen glass of our vehicle (front, back and side windows only). Terms & Conditions apply.
RSN (Roadside Safety Net)
This is a coverage option that covers any non-mechanical breakdown while the customer has the vehicle. Roadside safety net is a coverage that is meant to assist the customer for services while they are on the road or during the time of the rental. Services included: Towing, Replacement of flat tires, Lock outs, Refuelling service, lost keys replacement, Jump Starts (battery dead). This product does not include coverage for negligence, when customer has not refuelled the vehicle with the right type petrol vs non-leaded and has caused damage to the vehicle - we will tow the vehicle but the damage to the engine is not covered.
TC (Tire Cover)
This is a coverage option that covers flat or damage tire. Customer will not pay tire charge. Terms & Conditions apply.