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Exceptions:
- Les tarifs de location de voitures d’autres sociétés de location de voitures (y compris, mais sans s’y limiter, Avis, National Enterprise, Alamo, Sixt, Dollar, Payless, etc.) ne sont pas admissibles.
- Les tarifs obtenus par l’utilisation de remises, de coupons, d’offres de surclassement, de tarifs pré-négociés (par exemple, locations de groupe, gouvernementales, d’entreprise, de voyages, de remplacement d’assurance) ou de tarifs similaires ne sont pas admissibles.
- La location de voiture incluse dans le cadre d’un forfait (p. ex., billet d’avion + hôtel + location de voiture, hôtel + location de voiture, billet d’avion + location de voiture) n’est pas admissible.
- Les tarifs de location de voiture trouvés sur un site Web d’enchères ou de vente en gros qui n’affichent le nom de la société de location de voitures qu’après l’achat ne sont pas admissibles.
- Les tarifs de location de voiture obtenus à partir d’un site Web qui nécessite une connexion de membre pour obtenir le tarif ne sont pas admissibles
Journée gratuite gagnée le 3ème jour Minimum
Offre d’une journée gratuite des frais journaliers de temps et de kilométrage sur une voiture intermédiaire (groupe C) à quatre portes pleine grandeur (groupe E). Les taxes, les frais de recouvrement de concession, les frais d’installation du client (10 $/contrat en CA) et les frais de carburant sont en sus. Des articles optionnels tels que LDW et d’autres suppléments peuvent s’appliquer et sont en sus. Offre valable sur une location d’au moins trois jours. Le locataire est responsable de tout temps supplémentaire et des frais de kilométrage sur une journée. Le coupon ne peut pas être utilisé pour les locations en aller simple. Un coupon par location. L’offre n’est pas cumulable avec d’autres coupons, promotions ou offres. Coupon valable dans les succursales Budget situées aux États-Unis contigus (à l’exception de la région métropolitaine de New York). Des vacances et d’autres périodes d’interdiction peuvent s’appliquer. Si une location commence pendant une période d’interdiction, l’ensemble de la location est bloqué et n’est pas admissible à l’utilisation du coupon. Une réservation à l’avance est requise. Le client doit fournir le numéro de profil associé au coupon.La réservation doit être annulée avant la date de location, sinon le coupon sera utilisé. L’offre est soumise à la disponibilité du véhicule au moment de la réservation et peut ne pas être disponible sur certains tarifs à certains moments. Pour les réservations effectuées le Budget.com, la journée gratuite sera appliquée au moment de la location. Budget se réserve le droit de modifier les conditions générales et l’utilisation des coupons. Budget se réserve le droit de refuser ou d’expirer des coupons à tout moment sans préavis. Les coupons ne peuvent pas être appliqués aux locations terminées. Renter must meet Budget age, driver and credit requirements. Minimum age may vary by location. An additional daily surcharge may apply for renters under 25 years old. Rental must begin on or before 12/31/23.
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Meilleur tarif garanti
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Exceptions :
- Les tarifs de location de voitures d'autres sociétés de location de voitures (y compris, mais sans s'y limiter, Avis, National, Enterprise, Alamo, Sixt, Dollar, Payless, etc.) ne sont pas admissibles. .
- Les tarifs obtenus grâce à l'utilisation de réductions, de coupons, d'offres de surclassement, de tarifs pré-négociés (par exemple, tarifs de groupe, gouvernementaux, d'entreprise, de tourisme, de remplacement d'assurance) ou similaires ne sont pas admissibles.
- La location de voiture incluse dans le tarif d'un forfait (par exemple, billet d'avion + hôtel + location de voiture, hôtel + location de voiture, billet d'avion + location de voiture) n'est pas éligible.
- Les tarifs de location de voiture trouvés lors d'une vente aux enchères ou Les sites Web de vente en gros qui n'affichent le nom de l'entreprise de location de voitures qu'après l'achat ne sont pas admissibles.
- Les tarifs de location de voitures obtenus à partir d'un site Web qui nécessite une commande de connexion de membre pour obtenir le tarif ne sont pas admissibles.< /li>
Journée gratuite gagnée le 3ème jour minimum
Offre d'une journée sans frais journaliers de temps et de kilométrage sur une voiture intermédiaire (groupe C) jusqu'à une voiture pleine grandeur quatre portes (groupe E). Les taxes, les frais de récupération de concession, les frais d'installation du client (10 $/contrat en CA) et les frais de carburant sont en sus. Des éléments facultatifs tels que le LDW et d’autres suppléments peuvent s’appliquer et sont en sus. Offre valable sur location minimum de trois jours. Le locataire est responsable de tous les frais de temps et de kilométrage supplémentaires sur une journée. Le coupon ne peut pas être utilisé pour les locations aller simple. Un coupon par location. L'offre ne peut être utilisée conjointement avec aucun autre coupon, promotion ou offre. Coupon valable dans les succursales Avis des États-Unis contigus (à l'exclusion de la région métropolitaine de New York). Des vacances et d’autres périodes d’interdiction peuvent s’appliquer. Si une location commence pendant une période d'interdiction, la totalité de la location est interdite et ne donne pas droit à l'utilisation du coupon. Une réservation préalable est requise. Le client doit fournir le numéro de profil associé au coupon. La réservation doit être annulée avant la date de location, sinon le coupon sera utilisé. Offre soumise à la disponibilité du véhicule au moment de la réservation et peut ne pas être disponible sur certains tarifs à certains moments. Pour les réservations effectuées sur Avis.com, la journée gratuite sera appliquée au moment de la location. Avis se réserve le droit de modifier les termes et conditions et l'utilisation des coupons. Avis se réserve le droit de refuser ou d'expirer les coupons à tout moment sans notification préalable. Les coupons ne peuvent pas être appliqués aux locations terminées. Le locataire doit répondre aux exigences d'Avis en matière d'âge, de conducteur et de crédit. L'âge minimum peut varier selon l'emplacement. Un supplément journalier supplémentaire peut s'appliquer pour les locataires de moins de 25 ans. La location doit commencer au plus tard le 31/12/24.
Louer une voiture at Banja Luka Airport (BNX)
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Banja Luka Airport (BNX)
Adresse :
Mahovljani,
Laktasi,
78250,
Bosnia
Téléphone :
(387) 33469933
Heures d'exploitation :
Pick-up Service Available
Pour utiliser notre service de prise en charge gratuit, appelez une succursale de location directement au numéro de téléphone de la succursale indiqué sur votre confirmation de réservation. Les politiques du service de prise en charge (heures de disponibilité, distance permise, etc.) varient selon la succursale, il est donc important de téléphoner à la succursale pour prendre les dispositions nécessaires au moins 24 heures avant votre heure de prise en charge du véhicule souhaitée. Lorsque vous téléphonez à la succursale, soyez prêt à fournir tous les renseignements nécessaires, dont l’adresse précise, l’heure exacte de la prise en charge et un numéro de téléphone où nous pouvons vous joindre à ce moment-là.
Veuillez noter qu'une succursale Avis hors aéroport ne peut pas aller vous chercher à un aéroport qui a une succursale Avis. Dans ce cas, vous devez louer votre voiture à la succursale de l’aéroport ou utiliser votre propre moyen de transport vers la succursale hors aéroport où vous préférez louer votre véhicule.
Pick-up Service Available
Pour utiliser notre service de prise en charge gratuit, appelez une succursale de location directement au numéro de téléphone de la succursale indiqué sur votre confirmation de réservation. Les politiques du service de prise en charge (heures de disponibilité, distance permise, etc.) varient selon la succursale, il est donc important de téléphoner à la succursale pour prendre les dispositions nécessaires au moins 24 heures avant votre heure de prise en charge du véhicule souhaitée. Lorsque vous téléphonez à la succursale, soyez prêt à fournir tous les renseignements nécessaires, dont l’adresse précise, l’heure exacte de la prise en charge et un numéro de téléphone où nous pouvons vous joindre à ce moment-là.
Veuillez noter qu'une succursale Avis hors aéroport ne peut pas aller vous chercher à un aéroport qui a une succursale Avis. Dans ce cas, vous devez louer votre voiture à la succursale de l’aéroport ou utiliser votre propre moyen de transport vers la succursale hors aéroport où vous préférez louer votre véhicule.
Modalités et conditions
Optional Coverages
Waiver and protection options
Damage
What products reduce the amount I have to pay if the vehicle is damaged during the rental?
If you have Damage Waiver (CDW) and the vehicle, keys, any accessories or any vehicle documents are damaged, the amount you have to pay for the damage will be reduced to no more than the excess stated on your rental agreement meaning you'll pay for the cost of repair or replacement plus a damage processing fee of EUR 60 +VAT or the excess, whichever is less. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference.
How much is the excess?
This is stated on your rental agreement, and also in your booking confirmation email. You can reduce the excess even further by buying an excess reduction product. This also reduces the administration fee.
How do I get Damage Waiver?
In most cases, Damage Waiver is provided with the vehicle as standard. If it's included, it will be stated on your rental agreement and in your booking confirmation email. If it isn't included, the price depends on the vehicle you're renting and the place you're renting it from. But you can expect it to cost between EUR 15 + VAT and EUR 85 + VAT 17% per day. For more information please send an e-mail to customer-service@avis.ba
Is there an excess reduction product available to reduce my excess further?
Yes, Premium Coverage is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location but you can expect it to cost between EUR 35 + VAT and EUR 85 + VAT 17% per day. For more information please send an e-mail to customer-service@avis.ba
Will I need to pay if the windscreen or any other window is damaged?
Yes. However, Windscreen Protection reduces the amount you have to pay if the windscreen or any other window is damaged to zero. Having windscreen protection also means you won't pay an admin fee.
How do I get Windscreen Protection?
If you've bought Premium Coverage, it will be stated on your rental agreement. That is the only product that covers the cost of broken or damaged windscreen.
What happens if I damage any optional extras, I rent from you?
If any optional extras are damaged, you have to pay for the cost of replacement, or their estimated repair costs in addition to the rental fee.
Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if damage was caused by or as a result of:
- Water or fire damage, that was not your fault.
- Driving the vehicle without due care and attention
- Driving or using the vehicle in breach of your contract
What do I have to pay if I don't have Damage Waiver?
If the vehicle, keys, any accessories or any vehicle documents are damaged during your rental, unless you can prove the damage was not in any way your fault or due to your negligence, you'll have to pay:
- Either the cost of replacement, or the estimated repair costs – whichever is cheaper
- Plus, our loss of use
- Plus, an administration fee
Where can I find information of damage charges I've paid?
If we find damage, we'll charge the amount you have to pay to your card. You can ask us to send you a receipt by email, and all of the details of your charge.
Theft
What products reduce the amount I have to pay if the vehicle is lost or stolen during the rental?
If you have Theft Protection waiver (TP) and the vehicle is stolen, the amount you have to pay will be reduced to no more than the excess stated on your rental agreement meaning you'll pay for the cost of repair or replacement or the excess, whichever is less. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference. If you can show the loss or theft was not in any way your fault or due to your negligence, we will refund these costs to you.
How much is the excess?
This is stated on your rental agreement, and also in your booking confirmation email. You can reduce the excess even further by buying an excess reduction product. For more information, please send an e-mail to customer-service@avis.ba
How do I get Theft Protection waiver?
In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it isn't included, the price depends on the vehicle you're renting and the place you're renting it from. Theft Protection is mandatory in BiH and already included in the rate.
Is there an excess reduction product available to reduce my excess further?
Yes, Premium Promo and Premium are an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location but you can expect it to cost between EUR 35 + VAT and EUR 85 + VAT per day. For more information, please send an e-mail to customer-service@avis.ba
What happens if I lose any optional extras, I rent from you or if they are stolen?
If any optional extras are lost or stolen, you have to pay for the cost of replacement in addition to the rental fee.
Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if the loss or theft was caused by or as a result of:
- Keys being left in the vehicle
- Keys being lost or stolen
- Using the vehicle in breach of the contract
What do I have to pay if I don't have Theft Protection?
If the vehicle, keys, any accessories or any vehicle documents are lost or stolen during your rental, you'll have to pay:
- The cost of replacement
- Plus our loss of use
- Vehicle idle time
- Damage administration fee
If you can show theft was not in any way your fault or due to your negligence, we will refund these costs to you.
Where can I find information of theft charges I've paid?
If a loss or theft has occurred, unless you can prove the theft was not in any way your fault or due to your negligence, we'll charge the amount you have to pay to your card. You can ask us to send you a receipt and all the details by email.
Damage to people and their property
What do I have to pay if I injure someone whilst driving?
Third Party Liability (TPL) cover is provided with the vehicle as standard. This means that if you have an accident in our vehicle and you injure someone,
Credit Card Policies
What payment cards do we accept?
We accept:
- American Express
- Visa credit cards
- Visa debot cards
- MasterCard credit
- MasterCard debit cards
- Payless-issued charge cards
- Visa Electron cards
- Maestro cards
We don't accept Cirrus cards, JCB cards, any pre-pay cards even if they carry the Visa or MasterCard logo or any other cards not listed above.
Can I pay by cash?
We do not accept cash
What happens if I am late in making payment?
If you are late in paying us, interest will be calculated at the official discount rate in force increased by 5 percentage points, but always respecting the legal limits.
Debit Card Policies
Debit cards are not accepted.
Drivers License
At the time of rentals, the driver must present a valid drivers license in the drivers name from their country of residence. Customers presenting a drivers license in a non-Roman alphabet must also present an International Driving Permit (IDP) to serve as a translation in addition to their valid drivers license..
Public Liability and Property Damage
Information not available at this time, please check at time of rental.
Information not available at this time, please check at time of rental.
Public liability insurance is in accordance with the insurance laws of the country. Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.
Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles. The customer is advised to contact the card issuer before the rental. Any waiver must be discussed directly with the location upon arrival.
Age Requirements
How old do I need to be to drive a rental vehicle?
To drive our vehicles, you and all of your drivers need to be at least 21 years old and have held a full, valid driving license for at least 2 years at the start of your rental. For some groups you need to be 23 and for some 25 years old. For more details, please send an e- mail to customer-service@avis.ba
How do I know if there are minimum age restrictions on my rental?
When you book, you'll be told if there are any minimum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email or call the reservations team.
I'm under 25; do I need to pay a young driver surcharge?
If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this is EUR 12.00 + VAT per day, for each driver.
If you rent the vehicle for more than 15 days, you’ll only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days.
Are there any maximum age restrictions?
No, so long as you hold a full, valid driving license for at least 2 years.
Fuel Policy
Should I bring the vehicle back with a full tank of fuel?
Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up usually a full tank as shown on the factory-installed fuel gauge. We recommend you fill up as close to the return location as you can on the return date and keep the receipt to show us. If you don’t return the vehicle with a full tank and you can't show us a receipt for fuel we will charge you.
Fuel Options
I plan to travel more than 120 kilometers, and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturer's stated fuel tank capacity for your vehicle plus our costs of refueling the vehicle for you. Then you just return the vehicle with whatever's left in the tank (even if it's virtually empty) so long as the engine still runs.
How do I calculate the cost of Fuel Up Front?
Depending on where you're renting, we charge the average fuel price (VAT excluded) at the start of your rental period as stated on this EU fuel index: http://ec.europa.eu/energy/observatory/oil/bulletin_en.htm However, you don't get a refund for any fuel you don't use.
Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.
I plan to travel less than 120 kilometers; do I still need to fill up?
Yes, often the fuel gauges still look "full" so we ask you to fill up the tank near to the return location and show us a copy of the receipt.
What are my options if I don't return the vehicle full and haven't bought Fuel up Front?
Pay on Return will apply if you have driven more than 120 kilometers and:
- Don't buy Fuel Up Front
- Don't return the vehicle with a full tank
How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturer's stated fuel tank capacity.
We charge the average fuel price at the end of the rental period for Bosnia and Herzegovina as stated on this EU fuel index: http://ec.europa.eu/energy/observatory/oil/bulletin_en.htm . The price per liter will be stated on your rental agreement plus a Refueling charge fee of EUR 40 + VAT 17%. This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customer's rental.
One Way Rentals
Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.
How much is the One-Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between EUR 100,00 + VAT 17% and EUR 220,00 + VAT 17%. If you want to pick up the vehicle in one country and drop it off in another country, you can expect it to be between EUR 400,00 + VAT 17% and EUR 10.000,00 + VAT 17%. For more information please send an e-mail to customer-service@avis.ba
How do I get a One-Way rental?
You can request a one-way rental when you book or you can ask for it when you get to the rental location. If you asked for a one-way rental when you booked, the fee will be included in your rental price.
How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the 'pay at location' prices available on the day you return the vehicle.
Rental Options
The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.
Customers with disabilities
I have a disability; do you offer adapted vehicles?
No, regrettably, we do not currently offer specially adapted vehicles at this time.
I have a disability; do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.
Popular optional extras to rent
I have small children; do you offer child seats?
Yes, we offer Infant seat, Baby seat and Child booster seat. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A booster seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos.
In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.
Please note: In the Bosnia and Herzegovina, all children must normally use a child car seat until they’re 12 years old or 36 kg.
How much are your child seats?
The fee for renting a seat will depend on where you're renting but you can expect it to cost EUR 10,00 + VAT per day. Maximum EUR 150,00 + VAT 17% can be charged for rental up to 30 days.
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between EUR 50+ VAT and EUR 200 + VAT. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
I'm not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, the fee for renting a GPS the price is EUR 15,00 + VAT. If you rent the vehicle for more than 15 days, you'll only be charged for a maximum of 15 days and get to use the GPS for the duration of your rental, up to 30 days.
If the GPS is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost
- Loss, Theft and damage EUR 300
- charging cable EUR 30
- support tool for GPS EUR 30.
- GPS bag EUR 30 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Do you offer an audio tour guide service on your GPS?
No, unfortunately we do not offer an audio tour guide service at this time.
I want to be able to access the internet anywhere I go, do you offer a solution?
Yes, we offer Mobile Wi-Fi devices. We provide this service on behalf of a third party so you will need to read and agree to separate terms and conditions with them. We'll give you these terms and conditions at the rental location.
Please note: In many countries, including the Bosnia and Herzegovina, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you’re driving in.
How much does Mobile Wi-Fi cost?
The fee for hiring mobile Wi-Fi will depend on where you’re renting but you can expect it to be EUR 15 +VAT 17% per day
If the mobile Wi-Fi device is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost
- Mobile Hotspot EUR 150.00
- Car Charger EUR 20.00
- Charging Cable EUR 20.00
- Travel case EUR 30.00
- User guide EUR 10.00
The above-mentioned prices do not include VAT and added on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
I'm intending to drive along toll roads; do you offer a device to make this quicker and easier for me?
No, unfortunately we do not offer any electronic toll charging devices at this time.
Winter equipment to rent
I'm concerned about the road conditions; do you offer all-weather tires?
In Bosnia and Herzegovina having Winter Tires fitted when hiring a vehicle is mandatory between November 01st and April 15th.
I'm going skiing, do you offer snow chains?
Snow chains are also available in some other rental locations. The fee for snow chains depends on where you're renting but you can expect it to be EUR 12,00 + VAT 17% a day. If you rent the vehicle for more than 15 days, you'll only be charged for a maximum of 15 days and get to use the snow chains for the duration of your rental, up to 30 days.
If any snow chain is damaged, lost or stolen, you'll have to pay for a replacement pair. This is likely to cost between
EUR 120,00 + VAT 17% and EUR 200,00 +VAT 17% on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
We can't fit snow chains for you, and we can't arrange for them to be fitted. Not sure if you need snow chains? Please ask a member of our team.
I'm have brought my own skis with me, do you rent ski racks?
No, unfortunately, we don't offer ski racks
I've left my hands-free kit behind, do you rent them?
No, unfortunately we do not offer hands-free kits at this time.
I'm moving items, do you rent blankets?
No, unfortunately we do not offer blankets at this time.
I'm moving items, do you rent trolleys?
No, unfortunately we do not offer trolleys at this time.
Optional extras available to buy
I've left my USB charger behind; do you sell them?
No, unfortunately we don't offer USB Chargers
I've left my mobile charger behind; do you sell them?
No, unfortunately we don't offer mobile Chargers
I want to charge my device in the car, do you sell car chargers?
No, unfortunately we don't offer mobile car chargers
I've left my iPhone cable behind; do you sell them?
No, unfortunately we don't offer iPhone mobile car chargers
Travel Into Other Countries
What countries am I allowed to take the vehicle to?
You are only allowed to use the vehicle in the following countries:
- All countries (and territories) stated in the Cross-Border Insurance card except: Kosovo
Cross Border Fee: EUR 120.00 + VAT