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Meilleur tarif garanti
Créez ou connectez-vous à votre compte Budget.com pour obtenir le meilleur taux.
Exceptions:
- Les tarifs de location de voitures d’autres sociétés de location de voitures (y compris, mais sans s’y limiter, Avis, National Enterprise, Alamo, Sixt, Dollar, Payless, etc.) ne sont pas admissibles.
- Les tarifs obtenus par l’utilisation de remises, de coupons, d’offres de surclassement, de tarifs pré-négociés (par exemple, locations de groupe, gouvernementales, d’entreprise, de voyages, de remplacement d’assurance) ou de tarifs similaires ne sont pas admissibles.
- La location de voiture incluse dans le cadre d’un forfait (p. ex., billet d’avion + hôtel + location de voiture, hôtel + location de voiture, billet d’avion + location de voiture) n’est pas admissible.
- Les tarifs de location de voiture trouvés sur un site Web d’enchères ou de vente en gros qui n’affichent le nom de la société de location de voitures qu’après l’achat ne sont pas admissibles.
- Les tarifs de location de voiture obtenus à partir d’un site Web qui nécessite une connexion de membre pour obtenir le tarif ne sont pas admissibles
Journée gratuite gagnée le 3ème jour Minimum
Offre d’une journée gratuite des frais journaliers de temps et de kilométrage sur une voiture intermédiaire (groupe C) à quatre portes pleine grandeur (groupe E). Les taxes, les frais de recouvrement de concession, les frais d’installation du client (10 $/contrat en CA) et les frais de carburant sont en sus. Des articles optionnels tels que LDW et d’autres suppléments peuvent s’appliquer et sont en sus. Offre valable sur une location d’au moins trois jours. Le locataire est responsable de tout temps supplémentaire et des frais de kilométrage sur une journée. Le coupon ne peut pas être utilisé pour les locations en aller simple. Un coupon par location. L’offre n’est pas cumulable avec d’autres coupons, promotions ou offres. Coupon valable dans les succursales Budget situées aux États-Unis contigus (à l’exception de la région métropolitaine de New York). Des vacances et d’autres périodes d’interdiction peuvent s’appliquer. Si une location commence pendant une période d’interdiction, l’ensemble de la location est bloqué et n’est pas admissible à l’utilisation du coupon. Une réservation à l’avance est requise. Le client doit fournir le numéro de profil associé au coupon.La réservation doit être annulée avant la date de location, sinon le coupon sera utilisé. L’offre est soumise à la disponibilité du véhicule au moment de la réservation et peut ne pas être disponible sur certains tarifs à certains moments. Pour les réservations effectuées le Budget.com, la journée gratuite sera appliquée au moment de la location. Budget se réserve le droit de modifier les conditions générales et l’utilisation des coupons. Budget se réserve le droit de refuser ou d’expirer des coupons à tout moment sans préavis. Les coupons ne peuvent pas être appliqués aux locations terminées. Renter must meet Budget age, driver and credit requirements. Minimum age may vary by location. An additional daily surcharge may apply for renters under 25 years old. Rental must begin on or before 12/31/23.
FREE UPGRADE
One car class upgrade subject to availability on compact through full-size four-door car booking.
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5-STAR SAFETY
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STAY IN COMPLIANCE WITH YOUR COMPANY POLICY
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You may be subject to further employment verification at time of rental.
You can always add a new discount code if you have one.
Meilleur tarif garanti
Créez ou connectez-vous à votre compte Avis.com pour obtenir le meilleur tarif.
Exceptions :
- Les tarifs de location de voitures d'autres sociétés de location de voitures (y compris, mais sans s'y limiter, Avis, National, Enterprise, Alamo, Sixt, Dollar, Payless, etc.) ne sont pas admissibles. .
- Les tarifs obtenus grâce à l'utilisation de réductions, de coupons, d'offres de surclassement, de tarifs pré-négociés (par exemple, tarifs de groupe, gouvernementaux, d'entreprise, de tourisme, de remplacement d'assurance) ou similaires ne sont pas admissibles.
- La location de voiture incluse dans le tarif d'un forfait (par exemple, billet d'avion + hôtel + location de voiture, hôtel + location de voiture, billet d'avion + location de voiture) n'est pas éligible.
- Les tarifs de location de voiture trouvés lors d'une vente aux enchères ou Les sites Web de vente en gros qui n'affichent le nom de l'entreprise de location de voitures qu'après l'achat ne sont pas admissibles.
- Les tarifs de location de voitures obtenus à partir d'un site Web qui nécessite une commande de connexion de membre pour obtenir le tarif ne sont pas admissibles.< /li>
Journée gratuite gagnée le 3ème jour minimum
Offre d'une journée sans frais journaliers de temps et de kilométrage sur une voiture intermédiaire (groupe C) jusqu'à une voiture pleine grandeur quatre portes (groupe E). Les taxes, les frais de récupération de concession, les frais d'installation du client (10 $/contrat en CA) et les frais de carburant sont en sus. Des éléments facultatifs tels que le LDW et d’autres suppléments peuvent s’appliquer et sont en sus. Offre valable sur location minimum de trois jours. Le locataire est responsable de tous les frais de temps et de kilométrage supplémentaires sur une journée. Le coupon ne peut pas être utilisé pour les locations aller simple. Un coupon par location. L'offre ne peut être utilisée conjointement avec aucun autre coupon, promotion ou offre. Coupon valable dans les succursales Avis des États-Unis contigus (à l'exclusion de la région métropolitaine de New York). Des vacances et d’autres périodes d’interdiction peuvent s’appliquer. Si une location commence pendant une période d'interdiction, la totalité de la location est interdite et ne donne pas droit à l'utilisation du coupon. Une réservation préalable est requise. Le client doit fournir le numéro de profil associé au coupon. La réservation doit être annulée avant la date de location, sinon le coupon sera utilisé. Offre soumise à la disponibilité du véhicule au moment de la réservation et peut ne pas être disponible sur certains tarifs à certains moments. Pour les réservations effectuées sur Avis.com, la journée gratuite sera appliquée au moment de la location. Avis se réserve le droit de modifier les termes et conditions et l'utilisation des coupons. Avis se réserve le droit de refuser ou d'expirer les coupons à tout moment sans notification préalable. Les coupons ne peuvent pas être appliqués aux locations terminées. Le locataire doit répondre aux exigences d'Avis en matière d'âge, de conducteur et de crédit. L'âge minimum peut varier selon l'emplacement. Un supplément journalier supplémentaire peut s'appliquer pour les locataires de moins de 25 ans. La location doit commencer au plus tard le 31/12/24.
Louer une voiture at Aéroport de Kirkwall (KOI)
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Votre code tarifaire ne peut être utilisé pour cette réservation pour la ou les raisons suivantes :
- Pour ce code tarifaire, la location doit être d'au moins 5 jours.
Âge
Le fait de nous indiquer votre âge nous permet de vous fournir une meilleure estimation de votre location. Des restrictions et des frais peuvent s'appliquer pour les conducteurs qui n'ont pas l'âge minimum requis.
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Nous sommes désolés, le programme Avis Preferred Points ne peut être jumelé avec des offres ou réductions additionnelles. Une seule offre peut être appliquée par réservation. Si vous souhaitez utiliser vos Preferred Points pour cette réservation, veuillez supprimer votre code de bon.
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Aéroport de Kirkwall (KOI)
Adresse :
W R Tullock,
Kirkwall,
KW15 1TH,
United Kingdom
Téléphone :
(44) 01856-875500
Heures d'exploitation :
Sun 12:00 PM - 7:30 PM; Mon - Fri 7:30 AM - 7:30 PM; Sat 7:30 AM - 3:30 PM
Pick-up Service Available
Pour utiliser notre service de prise en charge gratuit, appelez une succursale de location directement au numéro de téléphone de la succursale indiqué sur votre confirmation de réservation. Les politiques du service de prise en charge (heures de disponibilité, distance permise, etc.) varient selon la succursale, il est donc important de téléphoner à la succursale pour prendre les dispositions nécessaires au moins 24 heures avant votre heure de prise en charge du véhicule souhaitée. Lorsque vous téléphonez à la succursale, soyez prêt à fournir tous les renseignements nécessaires, dont l’adresse précise, l’heure exacte de la prise en charge et un numéro de téléphone où nous pouvons vous joindre à ce moment-là.
Veuillez noter qu'une succursale Avis hors aéroport ne peut pas aller vous chercher à un aéroport qui a une succursale Avis. Dans ce cas, vous devez louer votre voiture à la succursale de l’aéroport ou utiliser votre propre moyen de transport vers la succursale hors aéroport où vous préférez louer votre véhicule.
Pick-up Service Available
Pour utiliser notre service de prise en charge gratuit, appelez une succursale de location directement au numéro de téléphone de la succursale indiqué sur votre confirmation de réservation. Les politiques du service de prise en charge (heures de disponibilité, distance permise, etc.) varient selon la succursale, il est donc important de téléphoner à la succursale pour prendre les dispositions nécessaires au moins 24 heures avant votre heure de prise en charge du véhicule souhaitée. Lorsque vous téléphonez à la succursale, soyez prêt à fournir tous les renseignements nécessaires, dont l’adresse précise, l’heure exacte de la prise en charge et un numéro de téléphone où nous pouvons vous joindre à ce moment-là.
Veuillez noter qu'une succursale Avis hors aéroport ne peut pas aller vous chercher à un aéroport qui a une succursale Avis. Dans ce cas, vous devez louer votre voiture à la succursale de l’aéroport ou utiliser votre propre moyen de transport vers la succursale hors aéroport où vous préférez louer votre véhicule.
Modalités et conditions
Espèce
Couvertures facultatives
Dommages
Quels produits réduisent le montant que je dois payer si le véhicule est endommagé pendant la location?
Si vous avez souscrit à l'assurance collision sans franchise (ACF) et que le véhicule, les clés, les accessoires ou les documents du véhicule sont endommagés, le montant que vous devez payer pour les dommages sera réduit à la franchise indiquée sur votre contrat de location, ce qui signifie que vous paierez les frais de réparation ou de remplacement ou la franchise, le montant inférieur prévalant, pour chaque incident de dommage distinct, plus des frais de traitement des dommages de 33 EUR et la perte d’utilisation du véhicule, si les dommages dépassent notre guide de dommages mineurs acceptables. Si vous pouvez prouver que vous n'étiez pas de tout responsable des dommages ou que les dommages n'étaient pas dus à la négligence, nous vous rembourserons ces frais. Si vous pouvez prouver que les dommages étaient moins importants que nous avons indiqué, nous vous rembourserons la différence.
Combien coûte la franchise?
La franchise coûte entre 1 000 £ et 1 500 £ selon le type de véhicule loué. Vous pouvez réduire la franchise encore plus en achetant un produit de réduction de la franchise. Cela réduit également les frais d'administration.
Comment souscrire à l'assurance collision sans franchise?
Dans la plupart des cas, l'assurance collision sans franchise est offerte avec le véhicule en standard. Si elle est incluse, ceci sera indiqué sur votre contrat de location et dans le courriel de confirmation de votre réservation. Si elle n'est pas incluse, le prix dépend du véhicule que vous louez et de l'endroit où vous le louez. Vous pouvez vous attendre à payer entre 6,47 £ et 7,50 £ par jour.
Y a-t-il un produit de réduction de la franchise disponible pour réduire encore plus ma franchise?
Oui. La super assurance collision sans franchise (SACF) est un produit de réduction de la franchise qui réduit la franchise à zéro. Le prix dépend du véhicule et de l’endroit – mais vous pouvez vous attendre à payer entre 11,21 £ et 25,00 £ par jour. Si vous louez le véhicule pour plus de 10 jours, vous ne serez facturé que pour un maximum de 10 jours et vous obtiendrez la protection pour la durée de votre location, jusqu'à un maximum de 28 jours.
Dois-je payer si le pare-brise est endommagé?
Oui. Cependant, la protection pare-brise réduit le montant que vous devez payer si le pare-brise est endommagé à zéro. Si vous souscrivez à la protection pare-brise, vous ne devez pas payer les frais d'administration.
Comment obtenir la protection pare-brise?
Si vous avez souscrit à la protection pare-brise, ceci sera indiqué sur votre contrat de location. Le prix dépend du véhicule que vous louez et de l'endroit où vous le louez. Vous pouvez vous attendre à payer entre 3,59 £ et 6,50 £ par jour. Si vous louez le véhicule pendant plus de 10 jours, vous ne serez facturé que pour un maximum de 10 jours et vous obtiendrez la couverture pour la durée de votre location dans une limite de 28 jours.
Que se passe-t-il si les options que je loue sont endommagées?
Si les options sont endommagées, vous devez payer le coût du remplacement ou les coûts de réparation estimatifs en plus des frais de location.
Y a-t-il des moments où l’excédent de la franchise ne s'applique pas?
Oui. Le montant que vous payez ne sera pas réduit si les dommages sont imputables à :
- un dégât des eaux ou un incendie;
- la conduite du véhicule sans discernement;
- la conduite ou à l'utilisation du véhicule en rupture du contrat.
- Perdre les clés
- Permettre à une personne qui n’est pas nommée dans le contrat de location de conduire le véhicule
Pourquoi dois-je payer si je n'ai pas souscrit à l'assurance collision sans franchise?
Si le véhicule, les clés, les accessoires ou les documents du véhicule sont endommagés pendant la location, sauf si vous pouvez prouver que vous n'étiez pas de tout responsable des dommages, vous devez payer :
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Le coût du remplacement ou les coûts de réparation estimatifs, le montant inférieur prévalant pour chaque incident de dommage clairement distinct.
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la perte de jouissance;
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Plus des frais de traitement des dommages
Où puis-je trouver des renseignements sur les frais de dommages que j'ai payés?
Si nous constatons des dommages, nous vous facturons le montant que vous devez payer sur votre carte. Sauf si vous nous avez demandé de vous envoyer un reçu par la poste ou par courriel, vous trouverez des précisions sur ce paiement ici : http://www.avis.co.uk/your-avis/manage-booking/request-rental-invoice
Vol
Quels produits réduisent le montant que je dois payer en cas de perte ou de vol du véhicule pendant la location?
Si vous avez souscrit à la protection contre le vol (PV) et que le véhicule est volé, le montant que vous devez payer pour les dommages sera réduit à la franchise indiquée sur votre contrat de location, ce qui signifie que vous paierez les frais de réparation ou de remplacement ou la franchise, le montant inférieur prévalant. Si vous pouvez prouver que vous n'étiez pas de tout responsable des dommages ou que les dommages n'étaient pas dus à la négligence, nous vous rembourserons ces frais. Si vous pouvez prouver que les dommages étaient moins importants que nous avons indiqué, nous vous rembourserons la différence. Si vous pouvez prouver que vous n'étiez pas de tout responsable de la perte ou du vol ou que la perte ou le vol n'était pas dû à la négligence, nous vous rembourserons ces frais.
Combien coûte la franchise?
La franchise sera indiquée sur le contrat de location et sera entre 650,00 £ et 1500,00 £, selon le type de véhicule loué. Vous pouvez réduire la franchise encore plus en achetant un produit de réduction de la franchise.
Comment souscrire à la protection contre le vol?
Dans la plupart des cas et de règle générale, la protection contre le vol est offerte avec le véhicule. Si elle est incluse, ceci sera indiqué sur votre contrat de location et dans le courriel de confirmation de votre réservation. Sinon, le prix dépend du véhicule que vous louez et de l'endroit où vous le louez. Vous pouvez vous attendre à payer entre 2,16 £ et 2,50 £ par jour. Si vous louez le véhicule pour plus de 10 jours, vous ne serez facturé que pour un maximum de 10 jours et vous
Credit Card Policies
What payment cards do you accept?We accept:
• American Express (excluding American Express Traveller’s Cheque cards)
• Diners cards
• Discover cards
• Visa credit cards
• Visa debit cards
• Mastercard credit cards
• Mastercard debit cards
We don’t accept Visa Electron, Maestro cards, Cirrus cards, JCB cards, any pre-paid cards – even if they carry the Visa or MasterCard logo – or any other cards not listed above.
We do not accept Digital Payment Cards.
Can I pay by cash?
No, regrettably, we are not able to accept cash.
In Northern Ireland, credit cards must have available credit, and debit/cheque cards must have available funds to cover the estimated amount of rental charges plus up to GBP 1500 for any incidental charges. Upon collection of the vehicle Avis will require you to leave a pre-authorised deposit of up to GBP 1500 on a credit or debit card to cover collision damage excess, theft, fines, penalties and fuel/electricity charges (as applicable). Avis shall be entitled to withhold all or part of the deposit should we incur any expense as a result of your actions either whilst you were in control of the vehicle, or for any other reasonable administrative costs relating to your rental. If Avis zero excess cover is purchased, pre-authorisation will only be in the amount of the rental, fuel/electricity charges (as applicable) plus GBP 250.
Can I get a refund when I have prepaid?
When you pre-pay in advance, there will be no refund of the prepaid amount if the car rental is less than the prepaid voucher (e.g. for unused days, where you decide to return the car early).
If you return any optional products early and, as a result, your rental no longer meets the requirements for a special offer, you will lose the benefit of that special offer. This may result in a higher overall charge for such products.
What happens if I am late in making payment?
If you are late in paying us, interest will be calculated at 4% per year above the base lending rate of National Westminster Bank PLC from time to time.
Cross Border Traffic
Vehicles are not allowed for one-way rentals outside the Orkney Isles.
Vehicles are not allowed to travel off the Orkney Isles.
Cars can be returned to other Avis locations within Orkney Isles based on car availability.
Cars can be returned to other Avis locations within the city.
Debit Card Policies
Visa and MasterCard debit cards are accepted. We do not accept any pre-paid card even if they carry the Visa or MasterCard logo.
Drivers License
Do I need to bring my driving license with me?Yes. All drivers must bring all parts of their valid driving licence with them. They must bring both their driving licence and either an international driving licence or an official English translation, by a notary, of their driving licence if:
- a driving licence was issued in Europe and you are renting in a country outside Europe,
- a driving licence was issued in a non-European country, and you are renting outside that country. Except for customers from the following countries who can rent with their national drivers licence and passport: Argentina, Australia, Bolivia, Brazil, Canada, Colombia, Israel, Mexico, New Zealand, South Africa and United States, or
- a driving licence was issued in a non-roman alphabet like Arabic, Greek, Russian, Hebrew or Japanese.
We do not accept digital driving licenses.
What other documentation do I need to supply?
If you hold a UK driving licence and are renting a car or van, you must bring a DVLA licence code with you when collecting your vehicle. Codes can be requested from https://www.gov.uk/view-driving-licence (you will be asked to submit your driving licence number, National Insurance number and home postcode), or by calling the DVLA on 0300 083 0013 (Monday to Friday 8am - 7pm, Saturday 8am - 2pm). The code (which will be valid for a maximum period of 21 days from the point it is generated) must be presented to the store and still be valid when picking up any vehicle from us.
Is there a minimum length I must have held my license for?
Yes. All drivers must have held their licences for at least 1 year. If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:
- Previous driving licences
- Or a letter from their driving licence authority stating that they have held it for this minimum period.
I have unspent convictions on my licence, can I drive?
If any driver has any unspent driving convictions for
- careless, reckless or dangerous driving
- driving or attempting to drive whilst under the influence of drink or drugs
- using a vehicle uninsured against third party risks
- theft or unauthorized taking of a vehicle
- license offences
- accident offences
- failure to provide information offences
- racing offences
- been disqualified or
if they have two or more unspent convictions for offences not listed above unfortunately, they will not be able to drive our vehicles.
Personal Accident Insurance
Personal Accident Insurance (PAI) - Not available.
Not applicable.
Customer may inquire for additional information of the benefits, conditions and acceptance at the time of rental.
Public Liability and Property Damage
Information not available at this time, please check at time of rental.
Information not available at this time, please check at time of rental.
Public liability insurance is in accordance with the insurance laws of the country. Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.
Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles. The customer is advised to contact the card issuer before the rental. Any waiver must be discussed directly with the location upon arrival.
No Show Policy
Not Applicable
Additional Fees
Late Return Fee: 10.00 UKL
Age Requirements
How old do I need to be to rent a vehicle?
To drive our vehicles, you - and all of your drivers - need to be at least 23 years old and have held a full, valid driving licence for at least 1 year at the start of your rental for cars and 2 years for vans. In Northern Ireland, you must hold a full, valid licence for at least 3 years. A higher minimum age limit may apply to certain vehicles. In Northern Ireland, the people carrier and premium / executive cars have a minimum age of 30.
How do I know if there are minimum age restrictions on my rental?
When you book, you'll be told if there are any minimum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email - or call the reservations team.
I'm under 25, do I need to pay a young driver surcharge?
If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will be £40.00 per day.
If you rent the vehicle for more than 10 days, you will be charged for a maximum of 10 days and get cover for the duration of your rental, up to 28 days.
Are there any maximum age restrictions?
Some of our locations have a maximum age restriction on their insurance policy. Anyone over the age of 75 you will need to contact us to make your booking. The maximum age limit in Jersey is 80 years old. In the Shetlands and Isle of Man the maximum age is 78.
I'm over 75, do I need to provide extra information or pay a senior driver surcharge?
If you or any of your drivers are over 75 on the day you return the vehicle, you will need to advise us prior to pickup up your vehicle. At some locations, we will seek approval to rent from our insurer.
In Northern Ireland, for any customers that are aged 75 years and over, we would require the following:
- Confirmation that you drive on a regular basis;
- Provision of a letter from your insurance company to confirm that you have an up-to-date insurance policy, and have not had any accidents in the past 5 years;
- Provision of a letter from your doctor confirming that you are in good health and fit to drive; and
- A driving assessment carried out in terms of your Avis rental agreement by a member of our staff sitting with you in the vehicle.
Delivery and Collection
Can I have a vehicle delivered to me?
Avis does not offer a delivery and collection service.
Fuel Policy
Fuel and hybrid vehicles
Should I bring the vehicle back with a full tank of fuel?
Yes if you are renting within the UK Mainland. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up - usually a full tank - as shown on the factory-installed fuel gauge. We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you don't return the vehicle with a full tank - and you can't show us a receipt for fuel - we will charge you.
In Jersey, Guernsey and the Isle of Man we have different requirements regarding fuel. In Jersey and Guernsey, you must return the vehicle to us with the same amount of fuel it had in it when you picked it up, which is usually a quarter full tank. In the Isle of Man, the vehicle will usually be provided with sufficient fuel to reach a fuelling station, you should return the vehicle with an similar amount of fuel in the tank. We will charge you where the fuel tank of the vehicle, as shown on the factory-installed fuel gauge, is less than these amounts.
Fuel Options
I plan to travel more than 75 miles and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturer's stated fuel tank capacity for your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatever's left in the tank (even if it's virtually empty) so long as the engine still runs.
How do I calculate the cost of Fuel Up Front?
Fuel Up Front is charged at the average fuel price for the UK at the start of your rental period as stated on this EU fuel index: http://ec.europa.eu/energy/observatory/oil/bulletin_en.htm. However, you don't get a refund for any fuel you don't use.
Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.
I plan to travel less than 76 miles, do I still need to fill up?
Yes, often the fuel gauges still looks "full", so we ask you to fill up the tank near the return location and show us a copy of the receipt. If you don't have time to fill up the tank, or can't show us a receipt, we will apply EZ Fuel to cover our costs of refuelling the vehicle for you.
How much is EZ Fuel?
Depending on where you're renting, you pay a fixed fee of between £14.40 and £16.70
What are my options if I don't return the vehicle full and haven't bought Fuel up Front?
Pay on Return will apply if you have driven more than 75 miles and:
- Don't buy fuel up front
- Don't return the vehicle with a full tank
How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturer¿s stated fuel tank capacity.
We charge between 1.5 and three times the average fuel price at the end of the rental period for the United Kingdom as stated on this EU fuel index. The price per litre will be stated on your rental agreement. .This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customer's rental.
The price per litre will be stated on your rental agreement plus a processing fee of 27.59 Euro.This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customers rental.
Electric Vehicles
How much battery charge should I return an electric vehicle with?
You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at time of pick up.
What am I charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at time of pick up?
We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. The amounts charged are set below:
Battery Charge | Fixed cost (inclusive of VAT) |
If you return the electric vehicle with 70% or more battery charge. | No Cost |
If you return the electric vehicle with between 11%-69% battery charge. | UKL 21.73 |
If you return the electric vehicle with 10% or less battery charge. | UKL 38.36 |
ID Requirements
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The payment card that was used to make your booking. For some vehicles, two payment cards in your name will be required. One of these must be a credit card, in addition to the payment card used to make your booking.
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Photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport or driving licence if it contains a photo, a national identity card or any other form of government issued identification.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
(The vehicle rental price* + UKL 300 (or if applicable, the equivalent amount in your local currency) MINUS (Any sum you have already paid when making a "Pay Now" booking)
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you've requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any "Pay at Location" amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our "Fuel Up Front" product, we will reduce the UKL 300 (or if applicable, the equivalent amount in your local currency) by the amount we charge you for the "Fuel Up Front" product
The UKL 300 (or if applicable, the equivalent amount in your local currency) is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period (or to the agreed return location);
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
Minimum Age
Minimum Age: 21 years; Maximum Age: 75
Miscellaneous Information
Can I let anyone else drive?
Yes, but only if we have approved them. You must not let anyone else drive the vehicle.
We charge a fee for every Additional Driver we allow to drive the vehicle. The price is £12.99 per day, per driver.
If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 28 days.
All additional drivers must meet our age, driving licence and ID requirements.
If any additional driver is outside of our age restrictions, we will also charge a driver surcharge.
Can I pick up the vehicle outside your normal opening hours?
No, unfortunately we are unable to offer an out of hour's pick-up service at this time.
My rental has a mileage allowance. I have driven more than the allowance, how much will I pay for excess mileage
Many of our vehicles are provided with unlimited mileage. If a mileage allowance applies, it will be stated on your rental agreement and in your booking confirmation email. If you go over the mileage allowance, the price depends on the vehicle and location but you can expect it to cost between 12 pence and 21 pence for every mile you've driven over the allowance. Your excess mileage charge will be stated on your rental agreement.
Can I smoke in the vehicle?
No, it is against the law to smoke in public places within the United Kingdom. The vehicle is considered a public place so you are not allowed to smoke in it. If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply.
Are there any roads or zones where I need to pay a fee before I can enter?
Yes, certain areas, such as the centre of London, have congestion charging zones meaning you need to pay a fee if you wish to drive in certain areas, on certain days and during certain times. In addition, there are toll roads and toll bridges which require you to pay a fee if you wish to use them. If you do not pay these charges before you enter such areas or use such roads or bridges, you will incur a fine.
We recommend you check the Internet to find out about any restricted areas before you travel. Websites such as www.urbanaccessregulations.eu provide useful information. If the rental location is in or near a restricted area, we will tell you about it when you pick up the vehicle. We are unable to tell you about any other restricted areas.
I have been caught speeding, and didn't pay a parking charge, what will I have to pay?
You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. Fines and charges could include:
- All parking fines or charges
- Toll charges
- Towing charges
- Clamping costs
- Traffic fines or charges
- Speeding fines
- And any other charges or fines
If a fine or charge is sent to us because you haven't paid a charge or complied with the law, we will take payment for:
- Our adminstration fee of £30 for each fine or charge issued in the United Kingdom to cover our costs of dealing with the fine or charge, or
- Our administration fee of between €24 and €45 for each fine or charge issued in any other country, which will be charged in the currency of the country where the fine occured
- Plus the fine or charge if we have to pay it
I've left the interior of the vehicle very dirty and made it smell. Will I be charged to clean it?
Yes, if the interior of the vehicle is especially muddy, dirty, stained or smelly, and our standard cleaning procedure will not fix it, you will be charged a Specialist Cleaning Charge of between £14 and £75.00.
Avis Travel Partner
I'm not familiar with the country I am travelling to; do you offer travel assistance and support
Yes, we offer Avis Travel Partner which provides assistance from language translation to lost property services and much more. We provide this service on behalf of a third party and will provide you with details when you pick up the vehicle.
How much does Avis Travel Partner cost?
The fee for the Avis Travel Partner service will depend on where you're renting but you can expect it to be between £7.75 and £8.99 a day. If you rent the vehicle for more than 10 days, you'll only be charged for the maximum of 10 days and get to use Avis Travel Partner for the duration of your rental, up to 28 days.
Roadside Assistance
What happens if I break down because of a mechanical failure?
All our vehicles are maintained to the manufacturer's standards, and they're roadworthy when you pick them up so mechanical failure in our vehicles is rare. So long as you're using the vehicle in a country we've agreed to, we provide roadside assistance or recovery free of charge. You can only use our roadside assistance provider to help you. You'll find their contact details inside the vehicle.
What happens if I break down because of a non-mechanical failure or in another country?
You must tell us if you break down or have an accident. If you need roadside assistance, we will arrange this for you but you will have to pay for it. You will also be charged for any costs we incur getting the vehicle back on the road in the country of rental. This may include, but is not limited to:
- Call out and recovery costs of around £83.40
- Repair costs
- Loss of use
- Repatriation costs
- A damage processing fee of £66.00 (only applicable if damage has ocurred)
- Any costs to take you, and/or any of your passengers to another location
- Electricity for electric and hybrid vehicles (Where the cable is in working order)
What products do you have to protect me if I break down because of a non-mechanical problem?
Roadside Assistance Plus provides roadside assistance if you break down as a result of…
- Flat batteries
- Flat tyres
- Keys locked in the vehicle
- Lost keys
- Running out of fuelor electricity
Provided you are using the vehicle in a country we have agreed to. You will only need to pay for the costs of any additional items needed to get the vehicle back on the road - like fuel, electricity or tyres.
How much does Roadside Assistance Plus cost?
The price will depend on where you're renting but you can expect it to be GBP 5.00 a day. If you rent the vehicle for more than 13 days, you'll only be charged for a maximum of 13 days an
One Way Rentals
Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.
How much is the One Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between £20.00 and £70.00. If you want to pick up the vehicle in the UK Mainland and drop it off in another country, you can expect it to be between £700 and £4,000.
How do I get a One Way rental?
You can request a one-way rental when you book, or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.
How much will it cost if I did not request a One Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.
Rental Options
The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.
Customers with disabilities
I have a disability, do you offer adapted vehicles?
Yes, specially adapted vehicles are available at some of our rental locations. Please call the Reservations team for more information.
I have a disability, do you offer hand controls?
Yes, we offer hand controls which are suitable if you have good use of your upper body, including hands and fingers. Hand controls include a hand-operated brake, accelerator controls, a steering ball and panoramic mirrors are also available. If you need them, they're completely free of charge.
To use hand controls, you will need to book an automatic vehicle. Please give us at least 48 hours' notice if you hand controls or panoramic mirrors fitted to the vehicle. If you need them at shorter notice, please call the Reservations team.
Popular optional extras to rent
I have small children, do you offer child seats?
Yes, we offer baby, infant, child and full backed booster seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos. A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos.
In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.
Please note: In the United Kingdom all children must normally use a child car seat until they're 12 years old or 135cm tall.
How much are your child seats?
The fee for renting a seat is £11.99 a day. If you rent the vehicle for more than 7 days, you'll only be charged for a maximum of 7 days and get to use the seat for the duration of your rental, up to 28 days.
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between £60.00 and £90.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
I'm not familiar with the area; can I rent a GPS (satellite navigation system)?Travel Companion Tablet - This provides a GPS service as well as other useful features you may need when travelling. The fee for hiring Travel Companion Tablet is between £9.99 and £14.99 per day depending on features activated. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get to use the device for the duration of your rental, up to 28 days. If the Travel Companion Tablet is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from £300.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. If you plan to travel outside of the United Kingdom you should check to see whether you can use our GPS as it will give you speed information.
Do you offer an audio tour guide service on your GPS?
No, unfortunately we do not offer an audio tour guide service at this time.
I want to be able to access the internet anywhere I go, do you offer a solution?
Travel Companion Tablet - This provides unlimited data per day, as well as other useful features you may need when travelling. The fee for hiring Travel Companion Tablet is between £9.99 and £14.99 a day depending on features activated. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get to use the device for the duration of your rental, up to 28 days.
If the Travel Companion Tablet is damaged, lost or stolen, you’ll have to pay for a replacement. This is likely to cost from £300.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. If any Travel Companion Tablet accessories are damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from £2.00 to £10.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please note: In many countries, including the United Kingdom, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you're driving in.
I'm intending to drive along toll roads; do you offer a device to make this quicker and easier for me?
No, unfortunately we do not offer any electronic toll charging devices at this time.
Winter equipment to rent
I'm concerned about the road conditions, do you offer all-weather tyres?
No, unfortunately we do not offer all weather tyres at this time.
I'm going skiing, do you offer snow chains?
No, unfortunately we do not offer snow chains at this time.
I'm have brought my own skis with me, do you rent ski racks?
No, unfortunately we do not offer ski racks at this time.
I've left my hands-free kit behind, do you rent them?
No, unfortunately we do not offer hands-free kits at this time.
I'm moving items, do you rent blankets?
No, unfortunately we do not offer blankets at this time.
I'm moving items, do you rent trolleys?Yes, the fee for enting a sack trolley is £8.99 a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get to use the sack trolley for the duration of your rental, up to 28 days.
Optional extras available to buy
I've left my USB charger behind, do you sell them?
No, unfortunately we do not sell USB charges at this time.
I've left my mobile charger behind, do you sell them?
No, unfortunately we do not sell mobile charges at this time.
I want to charge my device in the car, do you sell car chargers?
No, unfortunately we do not sell car charges at this time.
I've left my iPhone 5 cable behind, do you sell them?
No, unfortunately we do not sell iPhone 5 cables at this time.
Returns
I want to keep the vehicle for longer, what should I do?
If you want to extend the rental please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement. Extra days will be charged at pay at location prices.
What happens if I don't extend the rental?
If you fail to extend your rental and are late returning the vehicle, we will charge you for an extra days rental plus a late return administration fee for each day or part of a day until the vehicle is returned.
The late return administration fee is £15.00
Travel Into Other Countries
What countries am I allowed to take the vehicle to?
You are only allowed to use the vehicle in the following countries:
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England
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Scotland
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Wales
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Northern Ireland
If you wish to drive the car from Northern Ireland into the Republic of Ireland, your rental will be subject to a cross border coverage fee of 26.86 UKL. This fee covers cross border vehicle retrieval in case of breakdown. Avis cars may not be taken outside Northern Ireland and the Republic of Ireland.
Can I buy a product to allow me to drive in other countries?
No. With effect from 14th July 2022 we have stopped selling continental cover, meaning that it's no longer possible to take our vehicles outside of the UK except to the Republic of Ireland. Information about the cost for this can be found on our website under continental cover.
Personal Accident and Effects Insurance (PAE)
Personal Effects Protection (PEP) - Not available
However customers may inquire at time of rental for a Premium Cover package that does include the loss of personal belongings if locked in luggage compartment of the Avis car (subject to value limits).
Details available at time of rental.
Customer may inquire for additional information of the benefits, conditions and acceptance at the time of rental.
Voucher
Full Credit Voucher rentals are accepted.
Fixed value vouchers require the renter to present an Avis-honored charge card as a guarantee to cover any additional charges.