Excess Options

Excess Reduction (ER) or Zero Excess (ZE), available at participating locations, are optional coverages that further reduce the standard excess.

Please click here for further information.

Avis generally accepted credit and debit cards include; Visa, MasterCard, American Express, Diners Club and an Avis Charge Card. However, some locations may not accept all card types.

At commencement of rental, Avis does not accept a prepaid or reloadable stored value card, a travel money card or an EFTPOS card. Avis also does not accept cards presented on phones/watches and doesn't allow contactless payment methods such as pay-wave. A physical credit or debit card must be presented at the start of rental. At the end of the rental, some Avis locations will accept a prepaid or reloadable stored value card as a final form of payment.

Please Note: Rentals paid for by a valid credit/debit card will be subject to a card transaction fee of 1.29% (including GST) at time of pick-up.

Pay Now: If the names on the credit card do not match the credit card used at Reservation, it may be deemed as a non-permissible change to your Pay Now reservation. You may be required to cancel and re-book at the current rates (including any reasonable and applicable cancellation fees).

Avis Australia may require a customer renting a vehicle to complete a Rental Qualification Form and provide additional identification as it deems necessary or appropriate or in accordance with applicable law. Please see Rental Qualification Policy.

See Credit Card Policy above.

The Driver must (i) hold a full, current and valid driving licence (not being a learners, provisional or restricted licence), (ii) have an International Driving Permit (IDP) or official translation (if licence is not in Roman alphabet), (iii) have held their licence for minimum 12 consecutive months immediately prior to signing the Rental Agreement.

An International Driving Permit is not a stand-alone document and this must be carried with your valid domestic driving licence for it to be valid.

Digital drivers licences (with the correct endorsements) are accepted for any Avis rental. All digital licences must be checked live at the time of rental, via the respective validation process. A screenshot or photo of the licence is not accepted.

A digital licence does not replace a physical licence and you should still carry your physical card, when travelling outside the issuing state or territory.

Please refer to the Rental Terms & Conditions

All additional drivers must meet the same minimum age & drivers licence requirements as the main renter. Each Additional Driver may be charged a daily fee. A young driver surcharge may apply.

The minimum age to drive a vehicle with Avis is 21 years of age. All drivers must hold a current, full and valid drivers licence, that has been valid for a minimum of 12 consecutive months. A young driver surcharge may apply.

You may cancel your booking at any time by calling reservations or managing your booking online.

For Pay Now reservations, depending on when you cancel, you will be charged a cancellation or no-show fee.

• If you need to cancel at least 24 hours prior to your scheduled pick-up time, you will be refunded the pre-paid amount less a cancellation fee of up to $82.50 AUD.
• If you need to cancel within 24 hours prior to the scheduled pick-up time, you will be refunded the pre-paid amount less a cancellation fee of up to $165.00 AUD.
• If the value of the reservation is less than the cancellation fee, you will not be charged any further amount and will not be entitled to any refund.
• If you fail to cancel your reservation prior to the pick-up time and do not collect the vehicle on the pick-up date, a no show fee of the entire prepaid amount will be forfeited.
• Amounts indicated above are inclusive of GST.

 How old do I need to be to rent a vehicle?
To drive our vehicles, you and all of your drivers need to be at least 21 years old and have held a full, valid drivers license for at least 1 year at the start of your rental. A higher minimum age limit may apply to certain vehicles.

 I'm under 25, do I need to pay a young driver surcharge?

If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost will depend on where you're picking the vehicle up from - but you can expect it to be PLN 25.00 per day and PLN 125.00 per rental, for each driver.

If you rent the vehicle for more than 5 days, you will be charged for a maximum of 5 days and get cover for the duration of your rental, up to 30 days.

Are there any maximum age restrictions?

No, so long as you hold a full, valid driving license for at least a year.

Electric Vehicles

How much battery charge should I return an electric vehicle with?

You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at the time of pick-up.

What am i charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at the time of pick-up?

We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. the amounts charged are set out below:

Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.

How much is the One Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be PLN 184.50. If you want to pick up the vehicle in one country and drop it off in another country, you can expect it to be between PLN 1071.00 and PLN 15067.50.

How do I get a One Way rental?
You can request a one-way rental when you book, or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.

How much will it cost if I did not request a One Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.

The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.

Customers with disabilities

I have a disability; do you offer adapted vehicles?
No, regrettably, we do not currently offer specially adapted vehicles at this time.
I have a disability; do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.

Popular optional extras to rent
I have small children; do you offer child seats?
Yes, we offer baby, infant, child and booster seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos. A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos.
In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.
Please note: In Poland, all children must normally use a child car seat until they're 12 years old or 150 cm tall.
How much are your child seats?
The fee for renting a seat will depend on where you're renting but you can expect it to cost between 99,00 PLN - 217,71 PLN per rental.
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 615,00 PLN and 1230,00 PLN on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
I'm not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, the fee for renting a GPS will depend on where you're renting but you can expect it to cost between 48,99 PLN and 57,81 PLN a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get to use the GPS for the duration of your rental, up to 30 days.
If the GPS is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost you 861,00 PLN on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. If you rent a GPS from us, it won’t give you speed camera information.
Do you offer an audio tour guide service on your GPS?
Yes, an audio tour guide service is available
I want to be able to access the internet anywhere I go, do you offer a solution?
Yes, we offer Mobile Wi-Fi devices, but transmission is available only on Polish territory. We provide this service on behalf of a third party so you will need to read and agree to separate terms and conditions with them. We'll give you these terms and conditions at the rental location.
Please note: In many countries, including Poland, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you’re driving in.
How much does Mobile Wi-Fi cost?
The fee for hiring mobile Wi-Fi will depend on where you're renting but you can expect it to be between 68,99 PLN and 81.41.PLN a day.
If the mobile Wi-Fi device, the sim card or any mobile Wi-Fi accessories are damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost up to 861,00 PLN net on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
I’m intending to drive along toll roads; do you offer a device to make this quicker and easier for me?
No, unfortunately we do not offer any electronic toll charging devices at this time.



Winter equipment to rent
I'm concerned about the road conditions, do you offer all-weather tyres?
Yes, if the rental location you're hiring from is in an area where it's illegal to drive without all-weather tyres at certain times of year, the vehicle will automatically be supplied with them and the fee will be included in your rental fee or contract.
Not sure if you need all-weather tyres? Please ask a member of our team.
I'm going skiing, do you offer snow chains?
Yes, if the rental location you're hiring from is in an area where it's allowed to drive with Snow Chains we provide this service and the fee will be added to your rental fee. You can ask to have these but we recommend that you take only winter tyres. All of our cars are equipped with Winter tyres during the winter season.
Snow chains are also available in some other rental locations. The fee for snow chains depends on where you're renting but you can expect it to be 369,00 PLN for rental.
We can't fit snow chains for you, and we can’t arrange for them to be fitted.
Not sure if you need snow chains? Please ask a member of our team.
I've brought my own skis with me, do you rent ski racks?
No, unfortunately we do not offer ski racks at this time.
I've left my hands-free kit behind, do you rent them?
No, unfortunately we do not offer hands-free kits at this time.
I'm moving items, do you rent blankets?
No, unfortunately we do not offer blankets at this time.
I'm moving items, do you rent trolleys?
No, unfortunately we do not offer trolleys at this time.
Optional extras available to buy
I've left my USB charger behind, do you sell them?
No, unfortunately we do not sell USB chargers at this time.
I've left my mobile charger behind, do you sell them?
No, unfortunately we do not sell mobile chargers at this time.
I want to charge my device in the car, do you sell car chargers?
No, unfortunately we do not sell car chargers at this time.
I've left my iPhone cable behind, do you sell them?
No, unfortunately we do not sell iPhone cables at this time.

International journeys outside Poland are permitted for certain countries but generally require prior approval by Avis.

If approved by Avis, a Cross Border Fee (CBD) is payable. This amounts to PLN 55.35 per day and a maximum of PLN 553.50 per rental.

If approval has been given, the following provisions shall apply:

What countries am I allowed to take the vehicle to?

Depending on the make and model of vehicle, you are only allowed to use the vehicle in the following countries:

• Austria
• Andorra
• Belgium
• Switzerland
• Czech Republic
• Germany
• Denmark
• Spain
• France
• Finland
• Liechtenstein
• Hungary
• Croatia
• Italy
• Luxemburg
• Monaco
• Norway
• Netherlands
• Portugal
• Poland
• San Marino
• Sweden
• Slovakia
• Slovenia

Entry into Croatia (HR) is only allowed for vehicle groups A, B, C, D, I, J, O and K.
Entries into Italy (I) and San Marino (RSM) is restricted for car groups L and H
You are not allowed to use the vehicle in the Albania (AL), Armenia (AM), Azerbaijan (AZ), Bulgaria (BG), Bosnia-Herzegovina (BIH) Belarus (BY), Cyprus (CY), Estonia (EST), Georgia (GE), Greece (GR), Iceland (IS), Kazakhstan (KZ), Kosovo (RKS), Latvia (LV), Lithuania (LT), Macedonia (MK); Malta (M), Moldavia (MD), Montenegro (MNE), Romania (RO), Russia (RUS), Serbia (SRB), Turkey (TR), Ukraine (UA) and any country outside continental Europe.
Not allowed are also: Balearic Islands, Canaries, Corsica, Crete, Sardinia

Can I buy a product to allow me to drive in other countries?

No, regrettably, we do not offer any products which enable you to drive in other countries.

What do I have to do to take the vehicle outside the country?
Unlike Poland, which maintains the electronic registry of vehicle registration (CEPIK), other countries require original copy of the vehicle registration document. As a service, we will supply you with it. To request the document, you will have to contact the rental station or the reservation team in advance (only Monday-Friday). The document will be available for pick up at the agreed rental location within 2 working days.
Omitting this, you risk being refused to enter the foreign country or pay a fine there during a roadside check.

ATTENTION: In addition, a driving license in a form of physical document is obligatory outside Poland. As of today, your digital driver's license entitles you to drive only within Poland. Lack of a valid entitlement to drive outside Poland may result in a penalty for which we are not responsible.

The vehicle rental price is calculated based on your requested start and end dates and times, the rental location(s) and the type of vehicle you request. Unless stated otherwise, the price also includes all costs you must pay, for example, administration fees, GST, Vehicle Registration Fee (VRF) and any location surcharges.

Avis Australia may require a customer renting a vehicle to complete a Rental Qualification Form and provide additional identification as it deems necessary or appropriate or in accordance with applicable law. For further information and to download the form please click here.  https://www.avis.com.au/en/rental-qualification-policy

When renting a vehicle from the Signature Series range specific Terms and Conditions apply.

• Debit cards are not permitted.
• At the start of your rental, a hold will be placed on your card for the total estimated rental charges plus an additional pre-authorisation of $200 on credit card.
• Drivers must hold a full valid drivers licence (not being a learners or provisional licence) and be over 25 years of age.
• Local Renters - The Local Airport Qualification Form must be completed with 2 contact telephone numbers. A second form of identification will be required for your booking. You will be required to provide proof of your current address that matches your current driver¿s licence. An example of the acceptable form of ID is a current utility or phone bill.
• Interstate one-way rentals are not permitted on Signature Series vehicles.

Area of Use Restrictions

Restrictions may apply if you intend to take the vehicle outside the local area in which it is being collected. Local driving conditions and restrictions vary between locations, so you must contact the pickup location prior to your rental date for further information. During the ski season, vehicles may not be taken above the snowline (unless advised otherwise). Please contact your selected location for further information.

Where You Can and Cannot Drive the Vehicle

You and any Authorised Driver must not, unless authorised in writing by Avis drive or take the Vehicle:

IN QUEENSLAND

• On Highway No. 27: beyond Chillagoe in a westerly direction

• On Highway No. 1: beyond Normanton in a southerly direction and no further north than Karumba

• Beyond Cooktown to the north or Lakeland to the west and no further north than Cape Tribulation on the Coast Rd

• On a coastal road north of Cape Tribulation, unless the vehicle is a 4WD vehicle

• On the Bloomfield Track north of Cape Tribulation

IN NEW SOUTH WALES

• Above the snow line; being Jindabyne, from the beginning of June until the end of September

IN VICTORIA

• Above the snow line; being Bright, from the beginning of June until the end of September

IN WESTERN AUSTRALIA

• On the Kalumburu Rd, Tanami Rd, Canning Stock Route, Gunbarrel Hwy and Holland Track

• On the Gibb River Rd, Broome-Cape Leveque Rd, Bungle Bungles, Karijini National Park and Windjana Gorge unless the vehicle is a four-wheel drive

IN NORTHERN TERRITORY

• Gove Peninsula

• On the Jim Jim Falls Rd to Jim Jim Falls and Twin Falls