Damage and theft

Please be informed that police report is mandatory for any damages bigger than 15 cm regardless your insurance level.
What products reduce the amount I have to pay if the vehicle is damaged, lost, or stolen during the rental through my own fault or that of any of my additional drivers or passengers?
If you have a Collision Damage Waiver (CDW) and the vehicle, keys, any accessories or any vehicle documents are damaged or lost through your own fault or that of any of your additional drivers or passengers, the amount you have to pay for the damage will be reduced to no more than the excess stated on your rental agreement, meaning you'll pay for the damage plus a damage processing fee of 50,00 EUR (taxable).
If you have Theft Protection (TP) and the vehicle is stolen or lost through your own fault or that of any of your additional drivers or passengers, the amount you have to pay will be reduced to no more than the excess stated on your rental agreement, meaning you'll pay for the damage plus a processing fee of 50.00 EUR (taxable).
How much is the excess?
The amount will be shown or disclosed to you before completing your booking and is stated on your rental agreement. You can reduce the excess even further by buying an excess reduction product.
How do I get Damage Waiver?
In most cases, Damage Waiver is provided with the vehicle as standard. If it is included, this will be shown or disclosed to you before completing your booking and stated on your rental agreement, as well as in your booking confirmation email. If it isn’t included, you can buy it separately. The price for this will be either shown or disclosed to you before completing your booking. You may also call us to ask about the price.
Is there an excess reduction product available to reduce my excess further?
Yes, this can be arranged in our rental offices
Are there any times when a Damage Waiver (or Super Collision Damage Waiver) would not apply?
Yes, any agreed Damage Waiver or Super Collision Damage Waiver shall not apply, and the amount of your liability shall not be reduced, if: -    The damage, theft, or loss was caused by the wilful act or gross negligence of you or any of your additional drivers or passengers.

- At the time the damage took place, the vehicle was being driven by a non-authorised driver , with your knowledge and consent.
- At the time the damage took place, the vehicle was being used in breach of the provisions of Section 9) of the General Conditions od Rental (except if the non-compliant use did not have any material impact on the amount of damages or their cause).
- At the time of the accident, the vehicle's driver did not have a valid driving licence or if the driver's ability to drive was impaired by alcohol, drugs or similar.
- You culpably breached your obligation to send us an incident report and an accident report , or your obligation to notify the police , and thus made it significantly more difficult or impossible for us to ascertain the cause of the accident, the amount of damage, or the fault of the parties involved in the accident.
- The damage did not occur during the rental period agreed with us (i.e., particularly in the case of the vehicle's late return).
- The damage occurred while driving abroad without our authorisation. Damage to people and their property

What products cover the driver of the vehicle?

Personal Accident Insurance (PAI) covers the driver of the vehicle in the event of an accident.
Personal Accident Insurance provides the following benefits:

• a maximum of 5300.00 EUR in the event of death
• a maximum of 10600.00 EUR in the event of permanent total disability

How do I get Personal Accident Insurange?

You can buy it at our rental stations. The price per day is between 3.00 EUR and 5.00 EUR. You can buy Personal Accident Insurance no matter what vehicle you rent.

What payment cards do we accept?
We accept:

•   American Express (excluding American Express Traveller's Cheque cards)
•   Diners Club
•   Visa credit
•   MasterCard credit
•   Avis-issued charge cards / voucher

Prepaid cards can only be used for making payments at the end of your rental when used together with another payment card. You need to present one of the cards listed above when picking up your vehicle. Debit cards are accepted only for the payment when vehicle is returned.
Can I pay by cash?
No, regrettably, we are not able to accept cash.

Debit cards are accepted only if the debit card can be used for pre-authorisation before we release the vehicle to you.

At the time of rentals, the driver must present a valid drivers license in the drivers name from their country of residence.  Customers presenting a drivers license in a non-Roman alphabet must also present an International Driving Permit (IDP) to serve as a translation in addition to their valid drivers license..

Public liability insurance is in accordance with the insurance laws of the country. Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance. Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles. The customer is advised to contact the card issuer before the rental. Any waiver must be discussed directly with the location upon arrival.

To drive our vehicles, all drivers need to be at least 21 years old and have held a full, valid driving licence for at least 1 year at the start of your rental. If you or any of your drivers are 24 years old or younger when you pick up the vehicle, you will each have to pay a young driver surcharge. To rent vehicles of vehicle category H, J, M, N, L minimum age is 24 years old.

If you or any of your drivers are under 24 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this EUR11.25, per day, for each driver. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

Fuel Options
How do I calculate the cost of Fuel Up Front?
You will pay a one-off fee. This fee includes the cost of a full tank of fuel, plus the cost of us refueling the vehicle for you. You may also call us to ask about the price. We will not reimburse you for non-used fuel unless you return the vehicle with a full tank. In this case we will refund the Fuel Up Front charge.
Can I get "Fuel Up Front" at any time?
No, if you want to take Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.
What are my options if I don’t return the vehicle full and haven’t bought Fuel up Front?
Pay on Return will apply if you:

• Don’t buy Fuel Up Front
• Don’t return the vehicle with a full tank

How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge. We calculate the price by rounding down the fuel level to the nearest eighth (1/8) of a tank. We charge market price per litre of missing fuel plus tax plus refuling charge in amount of 48.00 EUR.

Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location - and return them to another.

How much is the One-Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between 50.00 EUR and 200.00 EUR (taxable). If you want to pick up the vehicle in Croatia and drop it off in another country, you can expect the cost to be between 300.00 and 5000.00 EUR (taxable). The exact price for this will be either shown or disclosed to you before completing your booking and stated on your rental agreement. You may also contact us to ask about the price.
How do I get a One-Way rental?
You can request a one-way rental when you book - or you can ask for it when you get to the rental location. If you asked for a one-way rental when you booked, the fee will be included in your rental price.

How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the '‘pay at location' tariff valid on the day you return the vehicle.You may also call us to ask about the price.

For travelling outside Croatia special conditions apply. The entry into some countries with an Avis vehicle is not allowed. You are not allowed to use the vehicle in Albania, Bulgaria, Georgia, FYR
Macedonia, Kosovo, Turkey, Greece, Russia, Ukraine, Romania, Moldavia, Belarus, Lithuania, Latvia. It is allowed to travel to Bosnia and Herzegovina, Serbia and Montenegro, however there is mandatory charge in amount of 66.40 EUR (taxable) for Cross border insurance. Cross border insurance is insurance for countries which are not part of EU and are considered higher risk countries. Costs for roads with tolls, tolls for bridges, vignettes etc. are entirely your responsibility. if you do not pay these charges before use such roads or bridges, you will be charged a fine.

Customers with disabilities
I have a disability, do you offer adapted vehicles?
No, regrettably, we do not currently offer adapted vehicles.
I have a disability, do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.
Popular optional extras to rent
I have small children, do you offer child seats?
Yes, we offer baby, child and boosters seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos. A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos. If you would like further information, please contact our Reservations team or a site employee.
Please remember that it is always your responsibility to check whether the seat is fitted correctly before you drive away.
How much are your child seats?
Child safety seat 9.00 EUR per day, Child booster seat 6.00 EUR per day, Baby safety seat 9.00 EUR per day - all charges are taxable. If the seat is damaged, lost or stolen, you are responsible for the cost of the replacement, unless you were not culpable for the damage, loss or theft and/or it was not due to your fault or to that of your passengers or additional drivers.
I'm not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, the fee for renting a GPS is 13.00 EUR per day (taxable). If the GPS device is damaged, lost or stolen, you are responsible for the cost of the replacement, unless you were not culpable for the damage, loss or theft and/or it was not due to your fault or to that of your passengers or additional drivers.
I want to be able to access the internet anywhere I go, do you offer a solution?
Yes, we offer Mobile Wi-Fi devices. Please note: the device can be only used on territory of Croatia. The fee for renting WiFi device is 9.00 EUR per day (taxable). If the mobile Wi-Fi device is damaged, lost or stolen, you are responsible for the cost of the replacement, unless you were not culpable for the damage, loss or theft and/or it was not due to your fault or to that of your passengers or additional drivers. If the SIM card or an accessory part of the mobile Wi-Fi device is damaged, lost or stolen, you are responsible for the cost of the replacement, unless you were not culpable for the damage, loss or theft and/or it was not due to your fault or to that of your passengers or additional drivers.

Cross Border Fee within the EU countries (including Switzerland) is applicable in amount of 24 EUR (taxable). For travelling outside Croatia special conditions apply. Entry into some countries with a Budget vehicle is not allowed. You are not allowed to use the vehicle in Albania, Bulgaria, Georgia, FYR, Macedonia, Kosovo, Turkey, Greece, Russia, Ukraine, Romania, Moldavia, Belarus, Lithuania, Latvia. It is allowed to travel to Bosnia and Herzegovina, Serbia, and Montenegro, however there is a mandatory charge in amount of 64.00 EUR (taxable) for crossing the border for NON-EU countries (Bosnia and Herzegovina, Serbia, and Montenegro) which are considered higher risk countries. Costs for roads with tolls, tolls for bridges, vignettes etc. are entirely your responsibility. If you do not pay these charges before you use such roads or bridges, you will be charged a fine.