Damage

What products reduce the amount I have to pay if the vehicle is damaged during the rental?
If you have liability reduction in case of a damage (CDW - collision damage waiver) and the vehicle, keys, any accessories or any vehicle documents are damaged and you are responsible for the damage, the amount you have to pay for the damage will be reduced to no more than the excess stated on your rental agreement meaning you'll pay for the cost of repair or replacement plus a damage or theft processing fee in accordance with Section 6 of General Conditions of Rental in the amount of 30.00 EUR or the excess, whichever is less.
How much is the excess?
Depending on car group rented, customer is liable for an amount ranging between 18,000.00 EUR and 102,000.00 EUR if Collision Damage Waiver (CDW) is not taken. Purchase of CDW reduces liability to an amount between 950.00 EUR and 1250.00 EUR depending on car group rented.
How do I get Damage Waiver?
In most cases, Damage Waiver is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it is not included, the price depends on the vehicle you're renting and the place you're renting it from.
Is there an excess reduction product available to reduce my excess further?
Yes, Super Damage Waiver (SCDW) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location but you can expect it to costs between 19,00 EUR and 34,44 EUR a day.
Will I need to pay if the windscreen is damaged?
Yes, it will be treated the same as any other damage to the vehicle.
What happens if I damage any optional extras I rent from you?
If any optional extras are damaged, you have to pay for the cost of replacement, or their estimated repair costs in addition to the rental fee, insofar as you are responsible for the damage.
Are there any times when the excess would not apply?
Yes, the amount you pay will not be reduced if damage was caused by or as a result of:

• Water or fire damage, that was not your fault.
• Driving the vehicle without due care and attention
• Driving or using the vehicle in breach of your contract

What do I have to pay if I don't have Damage Waiver?
If the vehicle, the key, accessories or vehicle documents should be damaged during the period in which you have rented the vehicle, you must pay for the following in accordance with Section 6 of General Conditions of Rental, insofar as you are responsible for the damage:

• Either the cost of replacement, or the estimated repair costs whichever is cheaper
• Plus our loss of use
• Plus an administration fee

Where can I find information of damage charges I've paid?
If we find damage, we will charge the amount you have to pay to your card. Unless you have asked us to send you a receipt by post or email, you will be able to find details of this payment here.

Theft

What products reduce the amount I have to pay if the vehicle is lost or stolen during the rental?
If you have a liability reduction for the event of theft (theft protection, TP) and your vehicle is stolen, the amount which you must pay in accordance with Section 6 of General Conditions of Rental - insofar as you are responsible for the theft - will be limited to the excess stipulated in your rental agreement, which means that you must pay for the costs of replacement plus a fee for the processing of the event of damage or theft in the amount of 30.00 EUR or the excess, whichever is less.

How much is the excess?
Depending on car group rented, customer is liable for an amount ranging between 18,000.00 EUR and 102,000.00 EUR if Theft Protection waiver (TP) is not taken. Purchase of TP reduces liability to an amount between 950.00 EUR and 1250.00 EUR depending on car group rented.
How do I get Theft Protection waiver?
In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it is not included, the price depends on the vehicle you are renting and the place you¿re renting it from.
Is there an excess reduction product available to reduce my excess further?
Yes, Super Theft Protection waiver (STP) is an excess reduction product which reduces your excess to zero.
What happens if I lose any optional extras I rent from you or if they are stolen?
If any optional extras are lost or stolen, you have to pay for the cost of replacement in addition to the rental fee.
Are there any times when the excess would not apply?
Yes, the amount to be paid by you is not limited if you are responsible for the loss or theft due to your intention or gross negligence, such as, for instance, in cases when:

• Keys being left in the vehicle
• Keys being lost or stolen
• Using the vehicle in breach of the contract

In the event of losses caused by gross negligence, we are entitled to claim damages against you in an amount equivalent to the grade of negligence, up to and including the full amount of the loss or damage.
The liability restriction will be void if you or your co-driver should intentionally infringe any contractual obligation as per the rental agreement. The liability restriction will be reduced proportionally corresponding to the severity of the fault if you or your co-driver failed to fulfil a contractual obligation as per the rental agreement. The restriction of liability will not be void if the breach of duty was not the cause of the damage or the determination of the conditions for the granting of the liability reduction.

What do I have to pay if I don¿t have Theft Protection?
IIf the vehicle, the key, accessories or vehicle documents should be damage during the period in which you have rented the vehicle, you must pay for the following if you are responsible for this:

• The cost of replacement
• Plus our loss of use
• Plus a fee for the processing of the event of damage or theft in accordance with Section 6 of General Conditions of Rental in the amount of 30.00 EUR.

Where can I find information of theft charges I've paid?
If the loss or theft was caused by you, your card will be charged with the amount owed and due. More details of this payment can be found  here, unless you have asked us to send you an invoice by mail or Email.

Damage to people and their property

What do I have to pay if I injure someone whilst driving?
Third Party Liability (TPL) cover is provided with the vehicle as standard. This means that if you have an accident in our vehicle and you injure someone, including any of your passengers, or you damage anything which belongs to them, you will not have to pay any of their costs. Third Party Liability cover does not cover any death or injury suffered by the driver of our vehicle or any damage to personal items in our vehicle.

Are there any times when third party liability cover would not apply?
If the law requires us to provide you with third party liability cover, the minimum cover required by law will still apply but we, or our insurer, may seek to recover our costs from you if the accident was caused by:

• By you breaking the contract (for example allowing someone we had not approved drive the vehicle of driving whilst under the influence of alcohol, drugs or any other unlawful substance),
• By you breaking the law
• As a result of your negligence or recklessness.

What products cover the driver of the vehicle?
Personal Accident Insurance (PAI) covers the driver of the vehicle  in the event of an accident. It reduces the amount you have to pay in the event of an accident to zero or to 70 EUR per claim depending on the claim you make. Personal Accident Insurance provides the following benefits:

• A maximum of 40.000 EUR , in the event of death, loss of limbs or eyes or permanent total disability
• A maximum of 2.000 EUR, towards emergency medical expenses related directly to the accident
• Medical assistance and rescue costs (conditions apply)

Who provides Personal Accident Insurance?
Personal Accident Insurance is underwritten by  AIG Europe Limited. You will need to agree to their terms and conditions. Our agent, Avis Europe Risk Management Limited retains 20% of the price you pay after insurance premium tax has been deducted, as commission.
How do I get Personal Accident Insurance?
If you have bought Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you arre renting from, but you can expect it to costs between 6 EUR and 7,38 EUR a day.
Can I increase my cover and reduce my excess?
Yes, Super Personal Accident Insurance (SPAI) provides the following enhanced benefits:

• A maximum of 120.000 EUR , in the event of death, loss of limbs or eyes or permanent total disability
• A maximum of 6.000 EUR, towards emergency medical expenses related directly to the accident
• Medical assistance and rescue costs (conditions apply)
• Baggage up to 6.000 EUR, per vehicle excluding any items you rented through us (again, there are conditions, and a limit of 350 EUR, per item)
• Expenses for replacing main house keys and locks up to 500 EUR
• Emergency travel expenses up to 500 EUR.

Is Super Personal Accident Insurance available when renting any vehicles?
Yes, you can buy Super Personal Accident Insurance not matter what vehicle you rent.
 

How do I get Super Personal Accident Insurance?
If you have bought Super Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you are renting from, but you can expect it to costs between 9 EUR, and 11,07 EUR a day.
What will you pay if I don't have Personal Accident Insurance?
If the driver of the vehicle is involved in an accident and is injured or dies, we will not pay their costs. If any personal items in the vehicle are damaged, lost or stolen, we will not pay for their repair or replacement.
For information, passengers are considered third parties and would benefit from the third party liability cover provided with the vehicle as standard.

Protection packages

I want to buy more than one protection product, can I get a protection package?

No, unfortunately we do not offer any protection packages at this time.

Third party protection products

I have bought a protection product from an external provider, can I use it?
If you decide to buy cover from someone else, you will have to pay our full costs Find out more: see ¿What will you pay if I don¿t have¿ within this section of this document then you will need to make a claim with the external provider to get your money back. It is your responsibility to ensure you understand the terms of any cover you buy from an external provider and for any claim you make. We are unable to help you with your claim.

What payment cards do you accept?

We accept:

• American Express (excluding American Express Traveller's Cheque cards)
• Diners Club
• Discover cards
• Visa credit / debit cards
• MasterCard credit / debit cards
• Avis-issued charge cards / voucher

Prepaid cards can be used only for making payments at the end of your rental. To rent a vehicle from us you have to present the above listed payment cards.
We accept Maestro cards, V-Pay cards and Visa Electron cards only for rentals of vehicles of car groups A, B, C, D, H, I, J or K and Vans, Trucks and Transporters. We will need to carry out additional identity, security, driving licence and credit checks, will take a deposit of at least EUR 300,00 + the expected rental value, and will need to see proof of address.
We don't accept Cirrus cards, JCB cards or any other cards not listed above.
We do not accept Digital Payment Cards.

Can I pay by cash?

For van rentals we do accept cash - but we will need to carry out additional identity, security, driving licence and credit checks, will take a deposit of at least EUR 300,00 and will need to see proof of address.
What happens if I am late in making payment?
If you are late in paying us, interest will be calculated at the statutory rate.

Debit Cards, Electron Cards and German Maestro Cards are accepted.  
Prepaid cards can only be accepted at check in.

At time of pick-up, driver must present a valid, U.S.-issued driver's license and credit card (or debit card at participating locations) in the driver's name.  If the driver's license is not issued in the U.S., you must present your drivers license and either a passport or a Canadian enhanced license in the driver's name.

Information not available at this time, please check at time of rental.

Information not available at this time, please check at time of rental.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

All additional drivers must be at least 25 years of age.  The fee for each additional driver is $13/day with a maximum charge of $65 per rental.  In California, the following may drive the car with the renters permission, are exempt from the additional driver fee, but must meet all other driver requirements: the renter's employer or fellow employee when on company business and renting under a corporate account; the renter's spouse or domestic partner; child, sibling or grandparent of the renter; the companion driver of a renter with a disability who has completed the non-licensed renter form; for insurance replacement rentals, company employees or family members who are designated on the insurance policy.  All other additional drivers must complete and sign an additional driver form and present valid credit identification.  A maximum of two additional drivers may complete a form.

• A Frequent Traveler Program Surcharge or Excise Tax of up to $1.50 per day may be applied and will be assessed in connection with miles, points or credits earned pursuant to this reservation.
• Extensions or late returns may result in additional charges.
• Renters who have flown into San Diego Intl Airport within 12 hours of rental will be charged the airport concession recovery fee and customer facility charge in addition to the estimated total.

A customer renting a Luxury Car, Minivan, 12-Passenger Van, Full-Size SUV, Premium SUV, Standard Elite SUV or any vehicle in the Specialty/Signature Series/Cool Car categories must be at least 25 years old.

• Exception: A customer with an acceptable corporate discount number can rent the above car classes at 21 years old without an underage fee.

For all other car classes, a customer presenting a major charge card must be at least 21 years old.  An underage surcharge of $27.00 per day will apply for renters 21-24 years old.

• Exception: A customer presenting a major charge card with an acceptable corporate discount number can rent at 18 years old without an underage fee.

A customer presenting an acceptable bank debit card must be at least 25 years old.  (See Debit Card Policies for acceptable car groups and full details.)

• Exception: A customer presenting an acceptable bank debit card with a corporate discount number can rent at 21 years old without an underage fee.

A customer presenting an Avis charge card, government-issued Visa/MasterCard or government travel/purchase orders can rent any car class at age 18 without an underage fee.

Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.
How much is the One-Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between 15 EUR and 33,21 EUR. If you want to pick up the vehicle in one country and drop it off in another country, you can expect it to be between 100 EUR and 4.500 EUR.
How do I get a One-Way rental?
You can request a one-way rental when you book or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.
How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.

Customers with disabilities

I have a disability, do you offer adapted vehicles?
Yes, specially adapted vehicles are available at some of our rental locations. Please call the Reservations team for more information.
I have a disability, do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.

Popular optional extras to rent

I have small children, do you offer child seats?
Yes, we offer baby, infant, and child seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A child seat is typically suitable for a child aged 4 to 12 years old and weighing between 15 and 36 kilos.
In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.
Please note: In the Germany, all children must normally use a child car seat until they are 12 years old or 150 cm tall.
How much are your child seats?
The fee for renting a seat will depend on where you're renting but you can expect it to cost between EUR 13.00 and EUR 16.31 a day. If you rent the vehicle for more than 6 days, you'll only be charged for a maximum EUR 86.59 and get to use the seat for the duration of your rental, up to 28 days.
If the seat is damaged, lost or stolen, and if you are responsible for that, you will have to pay for a replacement. The costs of this are based on the replacement value and based on experience, range between EUR 80.00 and EUR 200.00 plus the rental costs.
I am not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, the fee for renting a GPS will depend on where you're renting but you can expect it to cost between EUR 11.00 and EUR 13.80 a day. If you rent the vehicle for more than 14 days, you will only be charged for a maximum of 14 days and get to use the GPS for the duration of your rental, up to 28 days.

If the GPS is damaged, lost or stolen, and if you are responsible for that, you will have to pay for a replacement. The costs of this are based on the replacement value and based on experience, range between 209.00 EUR and 260.00 EUR plus the rental costs.
Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. It is illegal in Germany. If you rent a GPS from us, it won't give you speed camera information.
Do you offer an audio tour guide service on your GPS?
Yes, it is available with the Travel Companion Full Version at selected stations.
I want to be able to access the internet anywhere I go, do you offer a solution?
Yes, we offer Travel Companion Full Version at selected stations. Here you can connect to 5 devices with unlimited data usage and unlimited international calls. We provide this service on behalf of a third party so you will need to read and agree to separate terms and conditions with them. This terms and conditions have to be signed by yourself on the device at time of rental.
Please note: In many countries, including the Germany, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you are driving in.
How much does Travel Companion Full version cost?
The fee for hiring Travel Companion Full version will depend on where you're renting but you can expect it to be between EUR 13.80 and EUR 16.80 a day. If you rent the vehicle for more than 14 days, you'll only be charged for a maximum of 14 days and get to use the Travel Companion Full Version (TCT) for the duration of your rental, up to 28 days.
If the mobile Travel Companion device is damaged, lost or stolen, and if you are responsible for that, you will have to pay for a replacement. The costs of this are based on the replacement value and based on experience, amount to EUR 260.00 plus the rental costs.
If any mobile accessories are damaged, lost or stolen, and if you are responsible for that, you will have to pay for a replacement. The costs of this are expected to range between EUR 10.00 and EUR 150.00 plus the rental costs.
I am intending to drive along toll roads; do you offer a device to make this quicker and easier for me?
No, unfortunately we do not offer any electronic toll charging devices at this time.

Winter equipment to rent

I am concerned about the road conditions, do you offer all-weather tyres?
Yes, if the rental location you are hiring from is in an area where it’s illegal to drive without all-weather tyres at certain times of year, the vehicle will automatically be supplied with them and the fee will be included in your rental fee or contract.
We can also supply all-weather tyres for a fee. This will depend on where you’re renting but you can expect it to be between 15 EUR and 18,70 EUR a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get to use the all-weather tyres for the duration of your rental, up to 28 days.

During winter season (15 November to 15 March), our rental vehicles in germany are equipped with winter tyres. The fee for this is already included in the rental price (deviations possible for business customers).
If any all-weather tyre is damaged, lost or stolen, and if you are responsible for that, you will have to pay for a replacement pair. The costs of this are based on the replacement value and based on experience, amount to EUR 150.00 and EUR 400.00 plus the rental costs.
In the event that your rental does not already contain all-weather tyres and you want to have these tyres, please notify us at least 24 hours in advance. If you need them at shorter notice, please call the Reservations team.
Please give us at least 24 hours notice if your rental does not automatically include all-weather tyres and you want to hire them. If you need them at shorter notice, please call the Reservations team.
Not sure if you need all-weather tyres? Please ask a member of our team.
I am going skiing, do you offer snow chains?
Yes, if the rental location you are hiring from is in an area where it is illegal to drive without Snow Chains or all-weather tyres at certain times of year, the vehicle will automatically be supplied with snow chains and the fee will be included in your rental fee. You can ask not to have these but we recommend that you take either snow chains or all-weather tyres at these locations.
Snow chains are also available in some other rental locations. The fee for snow chains depends on where you are renting but you can expect it to be between 72.00 EUR and 90.35 EUR a rental.
If any snow chain is damaged, lost or stolen, you will have to pay for a replacement pair. The costs of this are based on the replacement value and based on experience, rate between 69 EUR and 100 EUR plus rental costs.
We can not fit snow chains for you, and we can not arrange for them to be fitted.
Not sure if you need snow chains? Please ask a member of our team.
I have brought my own skis with me, do you rent ski racks?
Yes, some rental locations offer ski

International journeys outside Germany are permitted for certain countries but generally require prior approval by Avis.
If approved by Avis, a Cross Border Fee (CBF) is payable. This amounts to Euro 9.41 per day, and maximum Euro 43.92 per rental.
If approval has been given, the following provisions shall apply:

What countries am I allowed to take the vehicle to?

You are only allowed to use the vehicle in the following countries: Austria, Andorra, Belgium, Switzerland, Czech Republic, Germany, Denmark, Spain, France, Finland, Liechtenstein, Great Britain, Hungary, Croatia, Italy, Ireland, Luxemburg, Monaco, Norway, Netherlands, Portugal, Poland, San Marino, Sweden, Slovakia, Slovenia.

Entries into Italy (I), Czech Republic (CZ), Croatia (HR), France (F), Hungary (H), Poland (PL), Slovakia (SK) and Slovenia (SLO) are not allowed for vehicles of car group F.
Porsche vehicles may be driven in Germany (D), Austria (A) and Switzerland (CH) only.
It is prohibited driving our vehicles into Albania (AL), Azerbaijan (AZ), Bulgaria (BG), Bosnia and Herzegovina (BIH), Belarus (BY), Cyprus (CY), Estonia (EST), Georgia (GE), Greece (GR), Iceland (IS), Kazakhstan (KZ), Kosovo (RKS), Latvia (LV), Lithuania (LT), Malta (M), Macedonia (MK), Moldavia (MD), Montenegro (MNE), Romania (RO), Russia (RUS), Serbia (SRB), Turkey (TR), Ukraine (UA) and any country outside continental Europe.
Nor is it permitted to use our vehicles on the Balearic Islands, Canaries, Corsica, Crete, Sardinia

Any infringement of or non-compliance with any of the above provisions shall entitle Avis to terminate the rental agreement without notice or to withdraw from the rental agreement. Claims for compensation by the renter are excluded in such a case. Avis's entitlement to compensation for any damage incurred as a result of the violation of any of the above provisions shall remain unaffected.

Can I buy a product to allow me to drive in other countries?

No, regrettably, we do not offer any products which enable you to drive in other countries.

Please note entries into France (F), Italy (I), Czech Republic (CZ), Croatia (HR), Hungary (H), Poland (PL), Slovakia (SK) and Slovenia (SLO) are not allowed for vehicles of car group F. 

Renters who have indicated a country of residence outside of the US will be required to present a non US issued drivers license and a non US issued passport OR an international airline ticket at the time of rental to qualify for the rate.

If you have added any of the following rental options to your reservations, terms and conditions may apply.

GPS:

• Available at participating locations.
• Minimum age is 25 but may vary by locations, underage surcharges may apply at certain locations.
• Reliability of directions subject to timing of software implementation as well as that of which has been provided by the maker of the installed maps.
• I (renter) acknowledge that the rental vehicle may be equipped with GPS (global positioning satellite system). I acknowledge that the satellite system may be limited by atmospheric or topographical conditions. I further acknowledge that the GPS unit may be rendered inoperative if it is tampered with or destroyed and or damaged in an accident or if the satellite systems are obstructed and inoperative.
• Customer is responsible for all costs in the event of lost, stolen or damaged GPS unit and all of its components.
• Renter agrees to release and hold Avis harmless for any GPS unit failures. 

Gas Service Option

• Fees for the Gas Service Option are not included in the Estimated Total.
• Fees are assessed and applied at the time of rental.
• Fees vary by location and are determined by current market value of gasoline in surrounding area of rental location and the fuel tank size of rental vehicle.
• Customer will receive no credit or refund for unused fuel left in tank at time of return.

Roadside Assistance

• Taxes not included in the Estimated Total will be applied at the time of rental.
• Roadside Assistance service is available at all participating locations in the U.S., Canada, Puerto Rico, & U.S. Virgin Islands and New Zealand.
• Roadside Assistance covers the cost for assistance with key replacement, lockouts, tire change service fee, jump starts and emergency fuel delivery (up to 3 gallons).
• Prohibited use of the vehicle will void this option.

SiriusXM®

• Taxes not included in the Estimated Total will be applied at the time of rental.
• Available at participating U.S. locations  

Other Options

• Rental options not selected/offered on the avis.com website can not be modified online.
• Taxes not included in the Estimated Total will be applied at the time of rental.
• Any modifications to these rental options must be made by contacting customer service or can be made at the rental counter.

View the Avis Rental terms and conditions.

If you are booking with Amazon Benefits, additional Amazon Terms and Conditions apply.

Opt-in
Avis Mobile Notifications is a standard rated subscription alert service providing time-sensitive mobile alerts and MMS to customers that include updates to the customer's current and upcoming rentals, and information about claims or inquiries relating to past rentals. By providing your phone number you agree to receive text messages, including text messages sent by an automatic telephone dialing system ("ATDS"), from us and our service partners regarding your rental. Messaging frequency varies based on customer journey. We will not use an ATDS to send you texts for marketing purposes unless we receive your prior express written consent. You are not required to provide consent in order to purchase any of our goods or services.

Opt-out
To Opt-Out of marketing text messages text "STOP" from your mobile device in response to a marketing text message. You can also manage your preferences to receive marketing text messages by updating your Avis profile at Avis.com. Simply select "No" from the SMS Notifications option in the communication preference section of your profile.

Help
To get help, text "HELP" in response to a text message or email custserv@avis.com or call 1-800-352-7900.

Carriers Supported (U.S. only)
AT&T, Sprint, T-Mobile®, Verizon Wireless, Virgin Mobile USA, U.S. Cellular®, Metro PCS, ACS Wireless, All West Wireless, Bluegrass, Boost USA, Cambridge Telecom, Cellcom, Cellular South, Centennial, Cincinnati Bell, Cricket Communications, Cellular One of East Central Illinois, Appalachian Wireless, Farmer's Mutual Telephone Company, General Communications, Golden State Cellular, PC Management, Inland Cellular, Illinois Valley Cellular, Nex-Tech Wireless, Nucla-Naturita, nTelos, Revol, Silver Star PCS (Gold Star), Snake River PCS, South Central, Syringa, Thumb Cellular, UBET Wireless, Unicel, United Wireless, and West Central Wireless. 
*T-Mobile is not liable for delayed or undelivered messages

Carriers Supported (Canada only)
Aliant Mobility, Bell Mobility, Eastlink, Fido, Mobilicity, MTS, NorthernTel Mobility, Public Mobile, Rogers Wireless, SaskTel Mobility, Telébec Mobilité, TELUS Mobility, Vidéotron, Virgin Mobile Canada, WIND Mobile

Complete Terms and Conditions & Privacy Policy:

Warranty 
Avis will not be liable for any delays in the receipt of any SMS messages connected with our SMS Gateway. Delivery of SMS messages is subject to effective transmission from your wireless service provider/network operator.

Privacy 
We will only use your information to provide you the services you request and as set forth in our privacy notice which can be found at www.avis.com/privacy.

Fee
Avis does not charge a fee for text messaging service. Standard messaging and data rates may apply, we are not responsible for any charges from a person's service provider that may result from us providing this service. Avis assumes no responsibility for charges incurred by signing up for this text messaging service. Any text messaging fees that you incur will be billed on your individual mobile provider bill.

Towing is not permitted. Vehicles cannot be used to tow or push anything.  A trailer hitch cannot be installed on the vehicles.

Canada:
Vehicles may be driven into Canada with no restrictions. The rental counter must be notified at the time of the rental that you plan to drive into Canada so the location can provide a copy of the “Canadian Non-Resident Insurance Card” or you may download card click here. (Provided at no cost). Based on availability, one-way rentals may be allowed to some Canada cities.

Mexico:  Corporate account customers are allowed to drive the vehicle into Mexico with certain restrictions and the purchase of additional insurance.  Check with the location for details.  One-way rentals are not allowed to Mexico.

E-TOLL COLLECTION DEVICE AVAILABILITY

TOLL PAYMENT TAG PASS
You are responsible for payment of all tolls incurred during the rental period. We offer an optional service called e-toll that allows customers to use electronic toll lanes on highways, bridges, tunnels and other tolled passages. All vehicles are pre-equipped to electronically process tolls. If you do not pay cash for tolls, you automatically opt into our e-toll service to which you agree to pay us or our toll program administrator with whom we will share your credit card/debit information for all tolls incurred during your rental and all related fees, charges and penalties. The e-toll fees may take 4-8 weeks after the rental to be billed to your credit card/debit card on file.

E-TOLL SERVICE CONVENIENCE FEES
The convenience fee for e-Toll usage is $3.95 up to $5.95 USD for each day you use the E-Toll device and there is a maximum of $19.75 up to $29.75 USD per rental month, plus toll charges. There are NO service charges if e-Toll is NOT USED during the rental duration.

E-TOLL UNLIMITED

Available at participating locations in the following states: California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Oklahoma, Ohio, Pennsylvania, Rhode Island, Texas, Vermont, Washington and West Virginia.
If you use the unlimited E-Toll service, all cost of tolls and convenience Fees are included. For this service, you pay a flat fee of $10.99 up to $23.99 USD per each day of the rental period, regardless of whether or not you incur any tolls, or a flat fee of $54.95 up to $119.95 USD per week. E-toll unlimited must be purchased at the beginning of the rental.

OPTING OUT OF E-TOLL
If you do not choose e-toll unlimited at the time of rental, you may avoid the standard e-toll fees on any given day during the term of the rental if you ensure the transponder shield box is in the "closed" position and you pay cash for all tolls, use your own adequately funded, properly mounted and compatible electronic toll device to pay for all tolls, or pay the toll authority directly and follow the toll authority rules and requirements.

For more information on tolling, please visit avis.com/etoll or check at the time of rental.