Alquilar un coche at Erding, vehículos comerciales

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Erding, vehículos comerciales (T3I)

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Siglfinger Strasse 83,
Erding, 85435, Germany

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(49) 8122 540844

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Mon - Fri 8:00 AM - 4:00 PM

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2024
GOOD FRIDAY   lbl.loc.month.03  29  closed
EASTERMONDAY   lbl.loc.month.04  1  closed
WORKDAY   lbl.loc.month.05  1  closed
ASCENSION DAY   lbl.loc.month.05  9  closed
WHITMONDAY   lbl.loc.month.05  20  closed
CORPUS CHRISTI   lbl.loc.month.05  30  closed
ASSUMPTION   lbl.loc.month.08  15  closed
GERMAN UNITIY   lbl.loc.month.10  3  closed
ALL SAINTS DAY   lbl.loc.month.11  1  closed
CHRISMAS EVE   lbl.loc.month.12  24  closed

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Términos y condiciones

Coberturas Opcionales

Daño

¿Qué productos reducen el monto que tengo que pagar si el vehículo se daña durante el alquiler?
Si tiene una póliza de Exoneración en caso de daños por colisión (CDW) y el vehículo, las llaves, cualquier accesorio o cualquier documento del vehículo se dañan, el monto que tiene que pagar por el daño se reducirá a no más que el exceso establecido en su contrato de alquiler, lo que significa que pagará por el costo de reparación o reemplazo más un cargo de procesamiento por daños de EUR 30,00 o el exceso, el que sea menor. Si puede demostrar que el daño de ninguna manera fue su culpa o debido a su negligencia, le reembolsaremos estos costos. Si puede demostrar que el daño fue menor que lo que dijimos, le reembolsaremos la diferencia. Usted conserva el derecho a probar que ningún daño ni pérdida ocurrió o que la pérdida o el daño ocurrido es considerablemente menor que el cargo administrativo.
¿Cuánto es el exceso?
Dependiendo del grupo al que pertenezca el vehículo alquilado, el cliente es responsable por una cantidad que varía entre EUR 18,000.00 y EUR 102,000.00 si no acepta la Exoneración en caso de daños por colisión (CDW). La compra de CDW reduce la responsabilidad a una cantidad entre 950.00 EUR y 1250.00 EUR, depende del grupo al que pertenezca el vehículo alquilado.
¿Cómo obtengo Exoneración en caso de daños?
En la mayoría de los casos, la Exoneración en caso de daños se proporciona con el vehículo como norma. Si se incluye, se indicará en su contrato de alquiler y en su correo electrónico de confirmación de reserva. Si no se incluye, el precio depende del vehículo que alquile y del lugar donde lo alquile.
¿Hay algún producto de reducción de exceso disponible para reducir mi exceso aún más?
Sí, Súper exoneración en caso de daños por colisión (SCDW) es un producto de reducción de exceso que reduce su exceso a cero. El precio depende del vehículo y la oficina, pero puede esperar que cueste entre EUR 19,00 y EUR 34,44 al día.
¿Tendré que pagar si el parabrisas se daña?
Sí, se tratará de la misma manera que cualquier otro daño al vehículo.
¿Qué ocurre si daño cualquier otro accesorio opcional que me alquilen?
Si se daña cualquier accesorio opcional, debe pagar el costo de reemplazo, o su costo de reparación estimado además de la tarifa de alquiler.
¿Existen momentos en que el exceso no aplicaría?
Sí, el monto que paga no se reducirá si el daño fue ocasionado por:

  • Daño por agua o fuego, que no fue su culpa.
  • Conducir el vehículo sin el debido cuidado y atención
  • Conducir o usar el vehículo contraviniendo su contrato

¿Qué debo pagar si no tengo Exoneración en caso de daños?
Si el vehículo, las llaves, cualquier accesorio o cualquier documento del vehículo se daña durante su alquiler, a menos que pueda probar que el daño no fue de ninguna manera su culpa o debido a su negligencia, deberá pagar:

  • O bien el costo de reemplazo, o bien los costos de reparación estimados, lo que sea más económico
  • Más nuestra pérdida de uso
  • Más una tarifa administrativa

¿Dónde puedo buscar información de los cargos por daños que he pagado?
Si encontramos daños, le cobraremos el monto que tenga que pagar a su tarjeta. A menos que nos haya pedido que le enviemos un recibo por correo postal o electrónico, podrá ver los detalles de este pago aquí.

Robo

¿Qué productos reducen el monto que tengo que pagar si el vehículo se pierde o es robado durante el alquiler?
Si tiene una póliza de Protección contra robo (TP) y el vehículo es robado, el monto que tiene que pagar se reducirá a no más que el exceso establecido en su contrato de alquiler, lo que significa que pagará por el costo de reparación o reemplazo o el exceso, el que sea menor. Si puede demostrar que el daño de ninguna manera fue su culpa o debido a su negligencia, le reembolsaremos estos costos. Si puede demostrar que el daño fue menor que lo que dijimos, le reembolsaremos la diferencia. Si puede demostrar que la pérdida o el robo de ninguna manera fue su culpa o debido a su negligencia, le reembolsaremos estos costos.

¿Cuánto es el exceso?
Dependiendo del grupo al que pertenezca el vehículo alquilado, el cliente es responsable por una cantidad que varía entre EUR 18,000.00 y EUR 102,000.00 si no acepta la Protección contra robo (TP). La compra de TP reduce la responsabilidad a una cantidad entre 950.00 EUR y 1250.00 EUR, depende del grupo al que pertenezca el vehículo alquilado.
¿Cómo obtengo Protección contra robo?
En la mayoría de los casos, la Protección contra robo se proporciona con el vehículo como norma. Si se incluye, se indicará en su contrato de alquiler y en su correo electrónico de confirmación de reserva. Si no se incluye, el precio depende del vehículo que alquile y del lugar donde lo alquile.
¿Hay algún producto de reducción de exceso disponible para reducir mi exceso aún más?
Sí, Súper protección contra robo (STP) es un producto de reducción de exceso que reduce su exceso a cero.
¿Qué ocurre si pierdo cualquier accesorio opcional que me alquilen o si me lo roban?
Si se pierde o roban cualquier accesorio opcional, debe pagar el costo de reemplazo además de la tarifa de alquiler.
¿Existen momentos en que el exceso no aplicaría?
Sí, el monto que paga no se reducirá si la pérdida o el robo fue ocasionado por:

  • Dejar las llaves en el vehículo
  • Pérdida o robo de las llaves
  • Usar el vehículo contraviniendo su contrato

¿Qué debo pagar si no tengo Protección contra robo?
Si el vehículo, las llaves, cualquier accesorio o cualquier documento del vehículo se pierden o son objeto de hurto durante su alquiler, deberá pagar:

  • El costo de reemplazo
  • Más nuestra pérdida de uso

Si puede demostrar que el robo de ninguna manera fue su culpa o debido a su negligencia, le reembolsaremos estos costos.
¿Dónde puedo buscar información de los cargos por hurto que he pagado?
Si ocurre una pérdida o un robo, a menos que pueda probar que el robo de ninguna manera fue su culpa o debido a su negligencia, le cobraremos el monto que tenga que pagar a su tarjeta. A menos que nos haya pedido que le enviemos un recibo por correo postal o electrónico, podrá ver los detalles de este pago aquí.

Daños a personas y su propiedad

¿Qué debo pagar si lesiono a alguien mientras conduzco?
La cobertura de Responsabilidad civil ante terceros (TPL) se proporciona con el vehículo como norma. Esto significa que si tiene un accidente en nuestro vehículo y lesiona a alguien, incluyendo a cualquiera de sus pasajeros, o si daña cualquier artículo que les pertenezca, usted no tendrá que pagar nada de su costo. La cobertura de Responsabilidad civil ante terceros no cubre muerte ni lesiones que sufra el conductor de nuestro vehículo ni cualquier daño a artículos personales en nuestro vehículo.

¿Existen momentos en que la cobertura de responsabilidad civil ante terceros no aplicaría?
Si la ley nos exige que le proporcionemos cobertura de responsabilidad civil ante terceros, se aplicará la cobertura mínima requerida por la ley, pero nosotros, o nuestra aseg


Normas sobre las tarjetas de crédito

¿Cuáles tarjetas de pago aceptan?

Aceptamos:

  • American Express (excluyendo tarjetas American Express Traveller's Cheque)
  • Diners Club
  • Tarjetas Discover
  • Tarjetas de crédito/débito Visa
  • Tarjetas de crédito/débito MasterCard
  • Tarjetas de pago/vales emitidos por Avis


Las tarjetas prepagadas pueden usarse solamente para pagar cuando termine su alquiler. Para que le alquilemos un vehículo, tiene que presentar las tarjetas de pago que se indicaron anteriormente.
Aceptamos tarjetas Maestro, tarjetas V-Pay y tarjetas Visa Electron solamente para alquileres de vehículos de los grupos A, B, C, D, H, I, J o K y las vans, camionetas y los transportadores. Necesitaremos llevar a cabo otras verificaciones de identidad, seguridad, licencia de conducir y crédito, le exigiremos un depósito de 300,00 EUR como mínimo más el valor previsto del alquiler, y deberá presentar una prueba de domicilio.
No aceptamos tarjetas Cirrus, tarjetas JCB ni ninguna otra tarjeta que no se haya indicado arriba.
No aceptamos tarjetas de pago digitales.

 

¿Puedo pagar en efectivo?

Para los alquileres de vans, no aceptamos efectivo, pero necesitaremos realizar verificaciones adicionales de identidad, seguridad, licencia de conducir y crédito, le exigiremos un depósito de 300,00 EUR como mínimo y deberá presentar una prueba de domicilio.
¿Qué ocurre si me atraso en el pago?
Si se retrasa en el pago, calcularemos un interés sobre la tarifa reglamentaria
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Políticas para tarjetas de débito

 

Se aceptan tarjetas de débito, tarjetas Electron y tarjetas German Maestro.  
Las tarjetas prepagadas se aceptan solamente al momento de la devolución.


Licencia de conducir

¿Debo tener mi licencia de conducir conmigo?
Sí.  Todos los conductores deben tener todas las partes de su licencia de conducir válida.  Deben tener tanto su licencia de conducir como una licencia de conducir internacional o una traducción oficial al inglés, notariada, de su licencia de conducir en cualquiera de las siguientes situaciones:

  • La licencia de conducir fue emitida en un país no europeo.
  • La licencia de conducir fue emitida en un alfabeto diferente al latino, como el árabe, griego, ruso, hebreo o japonés.
  • No aceptamos documentos digitales, todos los documentos deben presentarse físicamente.

¿Hay un tiempo mínimo de emisión de mi licencia?
Sí.  Todos los conductores deben poseer licencias durante al menos 1/2 año.  Si una licencia no muestra que el conductor la posee por el tiempo mínimo, entonces debe proporcionar evidencia, como:

  • Licencias de conducir anteriores
  • Una carta de la autoridad emisora correspondiente de licencias de conducir que indique que el cliente la ha poseído por el tiempo mínimo.

Tengo condenas no purgadas en mi licencia, ¿puedo conducir?
Lamentablemente, un conductor no podrá conducir nuestros vehículos si tiene alguna condena de conducción no cumplida por:

  • conducir de forma descuidada, imprudente o peligrosa,
  • conducir o intentar conducir bajo la influencia de alcohol o drogas,
  • usar un vehículo sin seguro contra terceros
  • robar o tomar un vehículo sin autorización
  • estar descalificado o si tiene dos o más condenas no cumplidas por ofensas no indicadas arriba


Responsabilidad civil y daño a la propiedad

El seguro de responsabilidad civil cumple con las leyes de seguro del país.  El cliente puede solicitar información adicional de los beneficios, condiciones y aceptación en el momento del alquiler.

Nota: Algunas tarjetas de crédito proporcionan cobertura de seguro, con ciertas limitaciones, como beneficio por utilizar la tarjeta para alquilar vehículos.  Se recomienda al cliente comunicarse con el emisor de la tarjeta antes de alquilar el vehículo.  Cualquier exoneración se debe discutir directamente en la oficina al llegar.


Tarifas adicionales

Debido a las condiciones climáticas durante el invierno entre el 15 de noviembre y el 15 de marzo, toda la flota de vehículos de Avis en Alemania está equipada con neumáticos de invierno. El cargo por neumáticos de invierno está incluido en el precio total.

 


Requisitos de edad

 

¿Qué edad debo tener para conducir un vehículo de alquiler?

Para conducir nuestros vehículos, usted y todos sus conductores deben tener por lo menos 19 años y tener una licencia de conducir completa y válida con al menos 1/2 año de emitida al momento del alquiler. Los clientes menores de 21 años solo pueden alquilar vehículos del grupo A. Los clientes de 21 años y más pueden alquilar vehículos de todos los grupos, excepto de los grupos de vehículos F, J y todos los vehículos Porsche. El cliente debe tener 25 años.

Tengo menos de 25 años; ¿necesito pagar un recargo por conductor joven?

Si usted o cualquiera de sus conductores es menor de 25 años al momento de retirar el vehículo, cada uno tendrá que pagar un recargo por conductor joven. El costo de este recargo dependerá de dónde retire el vehículo, pero puede esperar que sea entre EUR 11,90 y EUR 14,64 al día, por cada conductor.
Si alquila el vehículo por más de 10 días, solo le cobraremos un máximo de 10 días y tendrá cobertura por la duración de su alquiler, hasta 31 días.

¿Existen restricciones en cuanto a la edad máxima del conductor?

No, siempre que posea una licencia de conducir completa y válida por al menos 1/2 año.


Fuel Policy

Should I bring the vehicle back with a full tank of fuel?
Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up usually a full tank as shown on the factory-installed fuel gauge. We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you do not return the vehicle with a full tank and you can not show us a receipt for fuel we will charge you.

Fuel Options

I plan to travel more than 120 kilometres, and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturer's stated fuel tank capacity for your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatever's left in the tank (even if it's virtually empty) so long as the engine still runs.
How do I calculate the cost of Fuel Up Front?
Depending on where you’re renting, we charge the average fuel price at the start of your rental period as stated on this EU fuel index: However, you don't get a refund for any fuel you don't use.
Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.
I plan to travel less than 120 kilometres, do I still need to fill up?
Yes, often the fuel gauges stills look full so we ask you to fill up the tank near to the return location and show us a copy of the receipt. If you don’t have time to fill up the tank, or can’t show us a receipt, we will apply EZ Fuel to cover our costs of refuelling the vehicle for you.
How much is EZ Fuel?
Depending on where you’re renting, you pay of fixed fee of between 26.00 EUR and 32.90 EUR. You retain the right to prove, that no loss or damage has occurred or that the loss or damage occurred is considerably lower than the EZ Fuel Fee.
What are my options if I don’t return the vehicle full and haven’t bought Fuel up Front?
Pay on Return will apply if you have driven more than 120 kilometres and:

  • Don't buy Fuel Up Front
  • Don't return the vehicle with a full tank

How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturer's stated fuel tank capacity.
We charge between 1.5 and three times the average fuel price at the end of the rental period for the Germany as stated on this EU fuel index.. The price per litre will be stated on your rental agreement. This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customer's rental.

 

 

Electric Vehicles

How much battery charge should I return an electric vehicle with?

 

You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at the time of pick-up.

What am i charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at the time of pick-up?

We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. the amounts charged are set out below:

Battery Charge Fixed cost (inclusive of VAT)
If you return the electric vehicle with 70% or more battery charge. No Cost
If you return the electric vehicle with between 11%-69% battery charge. EUR 22.85
If you return the electric vehicle with 10% or less battery charge EUR 35.81


ID Requirements

Do I need to bring proof of identification?
Yes, you must bring:

  • the payment card that was used to make your booking. For some vehicles, two payment cards in your name will be required. One of these must be the payment card used to make your booking.
  • photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport or driving licence if it contains a photo, a national identity card or any other form of government-issued identification.
  • We do not accept digital documents, all documents must present physically.

You may also need to bring proof of where you live. This could include a recent utility bill or bank statement. If your driving licence shows your address, we will accept it as proof of your address.

Other requirements

Will I need to give a pre-authorisation or pay a security deposit?
Yes, you must give us a pre-authorisation on your payment card before we release the vehicle to you. A pre-authorisation holds money in your account.
If you wish to pay in cash, we will take a security deposit instead.
What do I need to do to give a pre-authorisation or security deposit?
You will need to give us a payment card in your own name that has enough money available on it.

How much is the pre-authorisation?

The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
(The vehicle rental price* + EUR 200 (or if applicable, the equivalent amount in your local currency) MINUS (Any sum you have already paid when making a "Pay Now" booking)

* The "vehicle rental price" includes the vehicle rental cost and all optional extras you've requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any "Pay at Location" amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).

** If you buy our "Fuel Up Front" product, we will reduce the EUR 200 (or if applicable, the equivalent amount in your local currency) by the amount we charge you for the "Fuel Up Front" product

The EUR 200 (or if applicable, the equivalent amount in your local currency) is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period (or to the agreed return location);
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.


Miscellaneous Information

Can I let anyone else drive?
Yes, but only if we have approved them. You must not let anyone else drive the vehicle.
We charge a fee for every Additional Driver we allow to drive the vehicle. The price depends on the location you’re renting from, but you can expect it to be between 11.00 EUR and 13.69 EUR per day, per driver.
If you rent the vehicle for more than 7 days, you will only be charged for a maximum of 86,00 EUR and get cover for the duration of your rental, up to 28 days.
All additional drivers must meet our age, driving licence and ID requirements. Find out more: see the Age Information and Driving Licence and ID requirements sections of this document.
If any additional driver is outside of our age restrictions, we will also charge a driver surcharge. Find out more: see the Age Information section of this document.
Do you offer a meet and greet service?
Yes, in some of our airport and train station rental locations.
Can I pick up the vehicle outside your normal opening hours?
Yes, some rental locations offer an out of hour's pick-up service where you can collect the vehicle and any optional extras outside the rental location’s normal opening hours.
The out of hour's pick up fee is 35,00 EUR.
You must give us at least 24 hours notice to organise out of hour's pick-up. We may be able to provide the service at shorter notice, but you will need to check with the Reservations team.
My rental has a mileage allowance. I have driven more than the allowance, how much will I pay for excess mileage?
Many of our vehicles are provided with unlimited mileage. If a mileage allowance applies, it will be stated on your rental agreement and in your booking confirmation email. If you go over the mileage allowance, the price depends on the vehicle and location but you can expect it to costs between .50 EUR and 2 EUR for every kilometre you’ve driven over the allowance. Your excess mileage charge will be stated on your rental agreement.
Can I smoke in the vehicle?
No, you are not allowed to smoke in it. If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply.
Find out more: see the Age Information and Driving Licence and ID requirements sections of this document.
Are there any roads or zones where I need to pay a fee before I can enter?
Yes, there are toll roads and toll bridges which require you to pay a fee if you wish to use them. If you do not pay these charges before you use such roads or bridges, you will incur a fee.

We recommend you check the Internet to find out about any restricted areas before you travel. Websites such as www.urbanaccessregulations.eu provide useful information. If the rental location is in or near a restricted area, we will tell you about it when you pick up the vehicle. We are unable to tell you about any other restricted areas.
I have been caught speeding, and didn't pay a parking charge, what will I have to pay?
You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. Fines and charges could include:

  • All parking fines or charges
  • Toll charges
  • Towing charges
  • Clamping costs
  • Traffic fines or charges
  • Speeding fines
  • And any other charges or fines

If a fine or charge is sent to us because you haven’t paid a charge or complied with the law, we will take payment for:

  • Our administration fee of 29.75 EUR for each fine or charge issued in any other country, which will be charged in the currency of the country where the fine occurred. You retain the right to prove that a loss or damage has not occurred or that the loss or damage occurred is considerably lower than the administration fee.
  • Plus the fine or charge if we have to pay it

I have left the interior of the vehicle very dirty and made it smell. Will I be charged to clean it?
Yes, if the interior of the vehicle is especially muddy, dirty, stained or smelly, and our standard cleaning procedure will not fix it, you will be charged a Specialist Cleaning Charge of on a time and expenditure basis, at least 150 EUR. You retain the right to prove that a damage or loss has not occurred or the loss or damage occurred is considerably lower than the Specialist Cleaning Charge.

Roadside Assistance

What happens if I break down because of a mechanical failure?
All our vehicles are maintained to the manufacturer's standards, and they are roadworthy when you pick them up so mechanical failure in our vehicles is rare. So long as you are using the vehicle in a country we have agreed to, we provide roadside assistance or recovery free of charge. You can only use our roadside assistance provider to help you. You will find their contact details inside the vehicle.
What happens if I break down because of a non-mechanical failure or in another country?
You must tell us if you break down or have an accident. If you need roadside assistance, we will arrange this for you but you will have to pay for it. You will also be charged for any costs we incur getting the vehicle back on the road in the country of rental. This may include, but is not limited to:

  • Towing call out fee and recovery costs up to a maximum of Euro 300 (unless there is need of a special towing rescue, repatriation, or breach of contract in which the maximum charge could be upadte to Euro 600.
  • Repair costs
  • Loss of use
  • Repatriation costs
  • Any costs to take you, and/or any of your passengers, to another location.
  • Electrical Charge for EV Vehicles (Where the cable is in working order)

What products do you have to protect me if I break down because of a non-mechanical problem?
Roadside Assistance Plus provides roadside assistance if you break down as a result of:

  • Flat batteries
  • Flat tyres
  • Keys locked in the vehicle
  • Running out of fuel

Provided you are using the vehicle is a country we have agreed to. You will only need to pay for the costs of any additional items needed to get the vehicle back on the road like fuel or tyres.

How much does Roadside Assistance Plus cost?
The price will depend on where you’re renting but you can expect it to be between 7.00 EUR and 8.71 EUR a day. If y


One Way Rentals

Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.
How much is the One-Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between 15 EUR and 33,21 EUR. If you want to pick up the vehicle in one country and drop it off in another country, you can expect it to be between 100 EUR and 4.500 EUR.
How do I get a One-Way rental?
You can request a one-way rental when you book or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.
How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.


Rental Options

Customers with disabilities

I have a disability, do you offer adapted vehicles?
Yes, specially adapted vehicles are available at some of our rental locations. Please call the Reservations team for more information.
I have a disability, do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.

Popular optional extras to rent

I have small children, do you offer child seats?
Yes, we offer baby, infant, and child seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A child seat is typically suitable for a child aged 4 to 12 years old and weighing between 15 and 36 kilos.
In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.
Please note: In the Germany, all children must normally use a child car seat until they are 12 years old or 150 cm tall.
How much are your child seats?
The fee for renting a seat will depend on where you're renting but you can expect it to cost between EUR 13.00 and EUR 16.18 a day. If you rent the vehicle for more than 6 days, you'll only be charged for a maximum EUR 85.90 and get to use the seat for the duration of your rental, up to 28 days.
If the seat is damaged, lost or stolen, and if you are responsible for that, you will have to pay for a replacement. The costs of this are based on the replacement value and based on experience, range between EUR 80.00 and EUR 200.00 plus the rental costs.
I am not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, the fee for renting a GPS will depend on where you're renting but you can expect it to cost between EUR 11.00 and EUR 13.69a day. If you rent the vehicle for more than 14 days, you will only be charged for a maximum of 14 days and get to use the GPS for the duration of your rental, up to 28 days.

If the GPS is damaged, lost or stolen, and if you are responsible for that, you will have to pay for a replacement. The costs of this are based on the replacement value and based on experience, range between 209.00 EUR and 260.00 EUR plus the rental costs.
Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. It is illegal in Germany. If you rent a GPS from us, it won't give you speed camera information.
Do you offer an audio tour guide service on your GPS?
Yes, it is available with the Travel Companion Full Version at selected stations.
I want to be able to access the internet anywhere I go, do you offer a solution?
Yes, we offer Travel Companion Full Version at selected stations. Here you can connect to 5 devices with unlimited data usage and unlimited international calls. We provide this service on behalf of a third party so you will need to read and agree to separate terms and conditions with them. This terms and conditions have to be signed by yourself on the device at time of rental.
Please note: In many countries, including the Germany, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you are driving in.
How much does Travel Companion Full version cost?
The fee for hiring Travel Companion Full version will depend on where you're renting but you can expect it to be between EUR 13.80 and EUR 16.80 a day. If you rent the vehicle for more than 14 days, you'll only be charged for a maximum of 14 days and get to use the Travel Companion Full Version (TCT) for the duration of your rental, up to 28 days.
If the mobile Travel Companion device is damaged, lost or stolen, and if you are responsible for that, you will have to pay for a replacement. The costs of this are based on the replacement value and based on experience, amount to EUR 260.00 plus the rental costs.
If any mobile accessories are damaged, lost or stolen, and if you are responsible for that, you will have to pay for a replacement. The costs of this are expected to range between EUR 10.00 and EUR 150.00 plus the rental costs.
I am intending to drive along toll roads; do you offer a device to make this quicker and easier for me?
No, unfortunately we do not offer any electronic toll charging devices at this time.

Winter equipment to rent

I am concerned about the road conditions, do you offer all-weather tyres?
Yes, if the rental location you are hiring from is in an area where it’s illegal to drive without all-weather tyres at certain times of year, the vehicle will automatically be supplied with them and the fee will be included in your rental fee or contract.
We can also supply all-weather tyres for a fee. This will depend on where you’re renting but you can expect it to be between 15 EUR and 18,70 EUR a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get to use the all-weather tyres for the duration of your rental, up to 28 days.

During winter season (15 November to 15 March), our rental vehicles in germany are equipped with winter tyres. The fee for this is already included in the rental price (deviations possible for business customers).
If any all-weather tyre is damaged, lost or stolen, and if you are responsible for that, you will have to pay for a replacement pair. The costs of this are based on the replacement value and based on experience, amount to EUR 150.00 and EUR 400.00 plus the rental costs.
In the event that your rental does not already contain all-weather tyres and you want to have these tyres, please notify us at least 24 hours in advance. If you need them at shorter notice, please call the Reservations team.
Please give us at least 24 hours notice if your rental does not automatically include all-weather tyres and you want to hire them. If you need them at shorter notice, please call the Reservations team.
Not sure if you need all-weather tyres? Please ask a member of our team.
I am going skiing, do you offer snow chains?
Yes, if the rental location you are hiring from is in an area where it is illegal to drive without Snow Chains or all-weather tyres at certain times of year, the vehicle will automatically be supplied with snow chains and the fee will be included in your rental fee. You can ask not to have these but we recommend that you take either snow chains or all-weather tyres at these locations.
Snow chains are also available in some other rental locations. The fee for snow chains depends on where you are renting but you can expect it to be between 72.00 EUR and 89.63 EUR a rental.
If any snow chain is damaged, lost or stolen, you will have to pay for a replacement pair. The costs of this are based on the replacement value and based on experience, rate between 69 EUR and 100 EUR plus rental costs.
We can not fit snow chains for you, and we can not arrange for them to be fitted.
Not sure if you need snow chains? Please ask a member of our team.
I have brought my own skis with me, do you rent ski racks?
Yes, some rental locations offer ski r


Returns

I want to keep the vehicle for longer, what should I do?
If you want to extend the rental please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement. Extra days will be charged at pay at location prices.

What happens if I do not extend the rental?
If you fail to extend your rental and are late returning the vehicle, we will charge you for an extra day’s rental plus a late return administration fee for each day or part of a day until the vehicle is returned.

If you fail to extend your rental and are late returning the vehicle, we will on the third day after your agreed return date pre-authorise payment for an additional 5 days' rental charge on your debit card or, 10 days if you are using a credit card, at "pay at location" prices. If you return the vehicle within those 5 or 10 days (whichever applies), you will only be charged for your actual rental days, plus any other charges you owe us.
If you fail to return your vehicle as agreed, we will also charge you a late return administration fee for each day or part of a day until the vehicle is returned.

The late return administration fee is 15 EUR per day. You retain the right to prove that a damage or loss has not occurred or that the damage or loss occurred is considerably lower than the late return administration fee.


Travel Into Other Countries

International journeys outside Germany are permitted for certain countries but generally require prior approval by Avis.
If approved by Avis, a Cross Border Fee (CBF) is payable. This amounts to Euro 7.50 per day,
and maximum Euro 43.57 per rental.
If approval has been given, the following provisions shall apply:

What countries am I allowed to take the vehicle to?

You are only allowed to use the vehicle in the following countries: Austria, Andorra, Belgium, Switzerland, Czech Republic, Germany, Denmark, Spain, France, Finland, Liechtenstein, Great Britain, Hungary, Croatia, Italy, Ireland, Luxemburg, Monaco, Norway, Netherlands, Portugal, Poland, San Marino, Sweden, Slovakia, Slovenia.

Entries into Italy (I), Czech Republic (CZ), Croatia (HR), France (F), Hungary (H), Poland (PL), Slovakia (SK) and Slovenia (SLO) are not allowed for vehicles of car group F.
Porsche vehicles may be driven in Germany (D), Austria (A) and Switzerland (CH) only.
It is prohibited driving our vehicles into Albania (AL), Azerbaijan (AZ), Bulgaria (BG), Bosnia and Herzegovina (BIH), Belarus (BY), Cyprus (CY), Estonia (EST), Georgia (GE), Greece (GR), Iceland (IS), Kazakhstan (KZ), Kosovo (RKS), Latvia (LV), Lithuania (LT), Malta (M), Macedonia (MK), Moldavia (MD), Montenegro (MNE), Romania (RO), Russia (RUS), Serbia (SRB), Turkey (TR), Ukraine (UA) and any country outside continental Europe.
Nor is it permitted to use our vehicles on the Balearic Islands, Canaries, Corsica, Crete, Sardinia

Any infringement of or non-compliance with any of the above provisions shall entitle Avis to terminate the rental agreement without notice or to withdraw from the rental agreement. Claims for compensation by the renter are excluded in such a case. Avis's entitlement to compensation for any damage incurred as a result of the violation of any of the above provisions shall remain unaffected.

Can I buy a product to allow me to drive in other countries?

No, regrettably, we do not offer any products which enable you to drive in other countries.

Please note entries into France (F), Italy (I), Czech Republic (CZ), Croatia (HR), Hungary (H), Poland (PL), Slovakia (SK) and Slovenia (SLO) are not allowed for vehicles of car group F.