Alquilar un coche at Renfrew, EN

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Renfrew, EN (R4F)

Dirección:

560 Stewart Street,
Renfrew, ON, Ontario, K7V 3Z6, Canada

Teléfono:

(1) 613-432-1112

Location Type:

Corporate

Horario de servicio:

Mon - Fri 8:00 AM - 5:00 PM

Holiday Hours:

2024
VICTORIA DAY   May  20  closed
CANADA DAY   July  1  closed
CIVIC HOLIDAY   August  5  closed
LABOR DAY   September  2  closed
THANKSGIVING   October  14  closed
CHRISTMAS HLDY   December  24 - December  27  closed
NEW YEARS HLDY   December  31 - January  1  closed

Información sobre la oficina
Servicio Preferred
Diríjase al mostrador de alquiler de Avis. Muestre su licencia de conducir e identifíquese como Cliente Preferred ante el agente de alquiler de Avis para recibir sus documentos preimpresos de alquiler y las llaves.
Devolución fuera de horas laborales
El vehículo de alquiler se debe devolver durante el horario de oficina.
NOTA: Algunas oficinas pudieran tener una caja para llaves disponible. Si el cliente decide dejar el vehículo, será responsable del vehículo y todos los cargos (incluidos los daños que pueda tener el vehículo durante las horas que pasen del tiempo límite de entrega) hasta que se pueda cerrar el contrato al siguiente día hábil.
Si la oficina no tiene caja para dejar llaves, se debe a que la misma no permite devoluciones después del horario de cierre. El cliente no debe dejar las llaves dentro del vehículo. El cliente deberá pagar una tarifa para que un cerrajero abra el vehículo.

Términos y condiciones

Additional Liability Insurance (ALI)

No.  Minimum liability insurance coverage is included in all rates at no additional charge at all locations in Canada.

The liability limit for locations in Canada is 200,000.00 CAD Public Liability & Property Damage coverage per accident.

All vehicles are not to be driven on unpaved roads. (gravel, dirt, etc...)

Note: Liability insurance limits are subject to change by provincial law.

Customers may inquire for additional information at time of rental.


Optional Coverages

Acceptance of the Loss Damage Waiver (LDW) reduces the renters and authorized additional drivers financial responsibility to between 250.00 CAD and 2500.00 CAD depending on car group confirmed, if the car is damaged or stolen while under rental contract. Using the vehicle in violation of any of the use restrictions listed on the rental agreement could void LDW and leave the renter fully responsible for any damage to the vehicle.

Partial Loss Damage Waiver (PDW) is available at certain rental locations to relieve the renter of the first $1,000 CAD of the loss of, or damage to, the Avis car.

All inquiries regarding PDW availability and cost should be referred to the rental location.

All Avis cars are not to be driven on unpaved roads (like gravel, dirt, etc.).

If LDW is not accepted, the customer is financially responsible for the full value of the car if:

  • Accident damage
  • Glass damage
  • Vandalism
  • Theft of the car
  • Stolen items such as radio, battery, etc.

Global insurance coverages are always subject to change. Please verify at time of rental.


Credit Card Policies

Avis accepts most major credit cards as credit identification at the time of rental.

Accepted credit card list: Avis Charge Card, American Express, AT&T Capital, Diner's Club, Diner's Club Int'l, Discover, JCB, MasterCard, and Visa.

Some locations may not accept each of the referenced cards.

At the time of rental, a hold of $750.00 CAD or estimated rental charges plus 20%, whichever is greater, is placed on the credit card.


Debit Card Policies

Debit cards are not accepted at time of rental as credit identification, however, they can be used at time of return to pay for the rental. You must have a honored charge card to qualify for rental. .


Drivers License

At the time of rental, the driver must present a valid drivers license in the drivers name.  All customers must also present a second form of ID. Please refer to the Additional Information topic for details.
Canada licenses required by issuing province to rent a vehicle are:  Manitoba requires Class 5 Full (F), New Brunswick requires Class 7 (level 2 only) and Class 5, Ontario requires Class G & G2 and all other provinces require Class 5.

Customers presenting a drivers license in a non-Roman alphabet must also present an International Driving Permit (IDP) in addition to their valid drivers license.


Personal Accident Insurance (PAI)

Personal Accident Insurance (PAI) and PAI-Plus are optional coverages the customer may purchase at the time of rental.

Personal Accident Insurance provides accidental death and medical expense benefits to the renter and all passengers in the Avis car.

Personal Accident Insurance Plus offers an Accidental Death and Dismemberment benefit.

PAI Plus offers an Accidental Death and Dismemberment Benefit of CAD 100,000 per accident for the renter and all passengers in the Avis vehicle.

Coverage for paralysis is CAD 100,000 for the renter and CAD 10,000 for each passenger.

PAI Plus also includes coverage for:

  • Emergency transportation
  • Emergency accomodations
  • Road Hazard Service
  • Towing
  • Legal Defense
  • Lost keys/remote
  • Funeral Expenses

PAI Plus benefits described are payable in addition to any other insurance benefits.

There are limitations for this coverage.  For complete details & restrictions, the customer may inquire at the time of rental.

GST applies on PAI Plus in all provinces.


Public Liability and Property Damage

Information not available at this time, please check at time of rental.

Information not available at this time, please check at time of rental.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.


Additional Fees

Winter Tires are mandatory on certain roads or the renter/driver may be ticketed by RCMP.

QUEBEC -
It is mandatory that all vehicles registered in the province of Quebec be equipped with winter tires during the winter months of December through March. All rentals will be charged a daily Tire Management Fee up to 4.50 CAD per day for year-round tire maintenance.  The fee is subject to concession recovery fees, GST and QST.

ALL OTHER PROVINCES -
Winter tire equipped vehicles maybe available in the winter season for reservations at some locations. An additional fee up to 20.00 CAD per day will apply.  Fees vary by location and car group.


Additional Information

For vehicle Groups: F (Intermediate), G (Premium), H (Luxury), K (Convertible), P (Full Size Pickup), W (Standard), L (Full Size SUV), Z (Premium SUV) and all Group X (Specialty Vehicles).

At locations in Canada, you may be asked to provide an additional form of identification as a condition to rent a vehicle. Acceptable forms of additional identification are: 

  • Military ID
  • Certificate of Indian Status
  • Canadian passport
  • Canadian Permanent Resident Card
  • Foreign passport that meets the requirements
  • Nexus or Fast/Express card
  • Non-driver's license issued by a province or territory
  • ID card issued by the federal government, provincial or territorial government
  • Credit card (other than the one being used for payment of rental) in Customer's name

Age Requirements

How old do I need to be to drive a rental vehicle?
To drive our vehicles, you and all of your drivers need to be at least 21 years old and have held a full, valid driving licence for at least  one  year at the start of your rental.  A higher minimum age limit may apply to certain vehicles. 

I'm under 25; do I need to pay a young driver surcharge?
If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you're picking the vehicle up from but you can expect it to be between 20.96 Euro and 25.00 Euro, per day, for each driver.
If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10  days and get cover for the duration of your rental, up to 28 days.

Are there any maximum age restrictions?
No, in Spain, so long as you hold a full, valid driving licence for at least one year.

I'm over 70, do I need to provide extra information or pay a senior driver surcharge?
No, in Spain, so long as you hold a full, valid driving licence for at least one ear. Outside Spain, drivers over a centain age must provide additional documents.


Fuel Policy

Should I bring the vehicle back with a full tank of fuel?
Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up usually a full tank as shown on the factory-installed fuel gauge.  We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you do not return the vehicle with a full tank and you can not show us a receipt for fuel we will charge you.

Fuel Options

I plan to travel more than 120 kilometres, and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturers stated fuel tank capacity for your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatevers left in the tank (even if its virtually empty) so long as the engine still runs.

How do I calculate the cost of Fuel Up Front?
Depending on where you are renting, we charge the average fuel price at the start of your rental period as stated on this EU fuel index http://ec.europa.eu/energy/en/statistics/weekly-oil-bulletin. However, you do not get a refund for any fuel you do not use.

Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.

I plan to travel less than 120 kilometres, do I still need to fill up?
Yes, often the fuel gauges stills look full so we ask you to fill up the tank near to the return location and show us a copy of the receipt.  If you do not have time to fill up the tank, or can not show us a receipt, we will apply EZ Fuel to cover our costs of refuelling the vehicle for you.

How much is EZ Fuel?
Depending on where you are renting, you pay of fixed fee of between 16.94 Euro and 18.00 Euro.  

What are my options if I do not return the vehicle full and have not bought Fuel up Front?
Pay on Return will apply if you have driven more than 120 kilometres and:

  • Do not buy Fuel Up Front
  • Do not return the vehicle with a full tank

How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturers stated fuel tank capacity.
We charge between 1.5 and three times the average fuel price at the end of the rental period for Spain as stated on this EU fuel index: http://ec.europa.eu/energy/en/statistics/weekly-oil-bulletin plus a refuelling charge of between 27.59 Euro and 41.00 Euro. The price per litre will be stated on your rental agreement.This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customers rental.

Electric Vehicles

How much battery charge should I return an electric vehicle with?

 

You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at the time of pick-up.

What am i charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at the time of pick-up?

We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. the amounts charged are set out below:

Battery Charge Fixed cost (inclusive of VAT)
If you return the electric vehicle with 70% or more battery charge. No Cost
If you return the electric vehicle with between 11%-69% battery charge. EUR 24.41
If you return the electric vehicle with 10% or less battery charge EUR 43.36


Rental Options

Roadside SafetyNet

  • Taxes not included in the Estimated Total and will be applied at the time of rental
  • Roadside SafetyNet (RSN) service is available at all participating Avis locations in the U.S., Canada, Puerto Rico & U.S. Virgin Islands and New Zealand.
  • The daily/weekly fee for the Avis Roadside SafetyNet Option is subject to change.
  • RSN covers the cost for assistance with key replacement, lockouts, tire change service fee, jump starts and emergency fuel delivery (up to 3 gallons).
  • Prohibited use of the vehicle will void this option.

 

Other Options

  • Rental options not selected/offered on the avis.com website can not be modified online but have been calculated in the Estimated Total.
  • Taxes not included in the Estimated Total and will be applied at the time of rental.
  • Modifications to these rental options must be made by contacting customer service or can be made at the rental counter. 

 


SMS Policy

Opt-in
Avis Mobile Notifications is a standard rated subscription alert service providing time-sensitive mobile alerts and MMS to customers that include updates to the customer's current and upcoming rentals, and information about claims or inquiries relating to past rentals. By providing your phone number you agree to receive text messages, including text messages sent by an automatic telephone dialing system ("ATDS"), from us and our service partners regarding your rental. Messaging frequency varies based on customer journey. We will not use an ATDS to send you texts for marketing purposes unless we receive your prior express written consent. You are not required to provide consent in order to purchase any of our goods or services.

Opt-out
To Opt-Out of marketing text messages text "STOP" from your mobile device in response to a marketing text message. You can also manage your preferences to receive marketing text messages by updating your Avis profile at Avis.com. Simply select "No" from the SMS Notifications option in the communication preference section of your profile.

Help
To get help, text "HELP" in response to a text message or email custserv@avis.com or call 1-800-352-7900.

Carriers Supported (U.S. only)
AT&T, Sprint, T-Mobile®, Verizon Wireless, Virgin Mobile USA, U.S. Cellular®, Metro PCS, ACS Wireless, All West Wireless, Bluegrass, Boost USA, Cambridge Telecom, Cellcom, Cellular South, Centennial, Cincinnati Bell, Cricket Communications, Cellular One of East Central Illinois, Appalachian Wireless, Farmer's Mutual Telephone Company, General Communications, Golden State Cellular, PC Management, Inland Cellular, Illinois Valley Cellular, Nex-Tech Wireless, Nucla-Naturita, nTelos, Revol, Silver Star PCS (Gold Star), Snake River PCS, South Central, Syringa, Thumb Cellular, UBET Wireless, Unicel, United Wireless, and West Central Wireless. 
*T-Mobile is not liable for delayed or undelivered messages

Carriers Supported (Canada only)
Aliant Mobility, Bell Mobility, Eastlink, Fido, Mobilicity, MTS, NorthernTel Mobility, Public Mobile, Rogers Wireless, SaskTel Mobility, Telébec Mobilité, TELUS Mobility, Vidéotron, Virgin Mobile Canada, WIND Mobile

Complete Terms and Conditions & Privacy Policy:

Warranty 
Avis will not be liable for any delays in the receipt of any SMS messages connected with our SMS Gateway. Delivery of SMS messages is subject to effective transmission from your wireless service provider/network operator.

Privacy 
We will only use your information to provide you the services you request and as set forth in our privacy notice which can be found at
www.avis.com/privacy.

Fee
Avis does not charge a fee for text messaging service. Standard messaging and data rates may apply, we are not responsible for any charges from a person's service provider that may result from us providing this service. Avis assumes no responsibility for charges incurred by signing up for this text messaging service. Any text messaging fees that you incur will be billed on your individual mobile provider bill.


Towing

Towing is not permitted. Vehicles cannot be used to tow or push anything.  A trailer hitch cannot be installed on the vehicles.


Travel Into Other Countries

Vehicles at this location can be driven throughout the Canadian Provinces with no restrictions. Based on availability; One-way rentals may be allowed to some Canadian cities. Vehicles at this location can be driven throughout the continental US with no restrictions. Based on availability; One-way rentals may be allowed to some US cities.

Vehicles at this location are not allowed to travel into Alaska. One-way rentals are also not permitted.

Vehicles at this location are not allowed to travel into Mexico. One-way rentals are also not permitted.


e-Tolls

Please be aware of roads that maybe "cashless tolls" and drivers on these roads are not able to pay cash once they have entered these roads. You automatically opt into our e-Toll service program and will be charged $17.00 plus GST/HST per rental, plus incurred tolls at the maximum prevailing rates posted by the toll authority. The charges may take 4-8 weeks after the rental to be billed to your credit card/debit card on file