Damage

What products reduce the amount I have to pay if the vehicle is damaged during the rental?

If you have Damage Waiver (CDW) and the vehicle, keys, any accessories or any vehicle documents are damaged, the amount you have to pay for the damage will be reduced to no more than the excess stated on your rental agreement meaning you'll pay for the cost of repair or replacement or the excess, whichever is less. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference.
How much is the excess?

The excess will be from EUR 400.00 to EUR 1100.00 depending on vehicle type rented. You can reduce the excess even further by buying an excess reduction product.
How do I get Damage Waiver?

In most cases, Damage Waiver is provided with the vehicle as standard. If it's included, it will be stated on your rental agreement and in your booking confirmation email. If it is not included, the price depends on the vehicle you're renting and the place you're renting it from. But you can expect it to cost between PLN 78.35 and PLN 138.62 a day. If you rent the vehicle for more than 15 days, you'll only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days.
Is there an excess reduction product available to reduce my excess further? Yes, Super Damage Waiver (SCDW) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location - but you can expect it to costs between PLN 73.80 and PLN 166.05 a day. If you rent the vehicle for more than 15 days, you’ll only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days.
Will I need to pay if the windscreen [or any other window] is damaged?

Yes. However, Windscreen Protection reduces the amount you have to pay if the windscreen or any other window is damaged to zero. Having windscreen protection also means you won't pay an administration fee.
How do I get Windscreen Protection? If you’ve bought Windscreen Protection, it will be stated on your rental agreement. You can expect it to cost PLN 14.76 per day but if you rent the vehicle for more than 15 days, you'll only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days.
What happens if I damage any optional extras I rent from you?

If any optional extras are damaged, you have to pay for the cost of replacement, or their estimated repair costs in addition to the rental fee.
Are there any times when the excess would not apply?

Yes, the amount you pay will not be reduced if damage was caused by - or as a result of:

• Driving the vehicle without due care and attention
• Driving or using the vehicle in breach of your contract

What do I have to pay if I don't have Damage Waiver?If the vehicle, keys, any accessories or any vehicle documents are damaged during your rental, unless you can prove the damage was not in any way your fault or due to your negligence, you'll have to pay:

• Either the cost of replacement, or the estimated repair costs - whichever is cheaper
• Plus our loss of use
• Plus an administration fee

Where can I find information of damage charges I've paid?If we find damage, we'll charge the amount you have to pay to your card.

Theft

What products reduce the amount I have to pay if the vehicle is lost or stolen during the rental?If you have Theft Protection waiver (TP) and the vehicle is stolen, the amount you have to pay will be reduced to no more than the excess stated on your rental agreement meaning you'll pay for the cost of repair or replacement or the excess, whichever is less. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference. If you can show the loss or theft was not in any way your fault or due to your negligence, we will refund these costs to you. 
How much is the excess?The excess will be stated on the rental agreement and will be from EUR 700.00 to EUR 1500.00 depending on the vehicle type rented. You can reduce the excess even further by buying an excess reduction product.
How do I get Theft Protection waiver?In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it isn't included, the price depends on the vehicle you're renting and the place you're renting it from. But you can expect it to cost between PLN 36.16 and PLN 78.35 a day.
Is there an excess reduction product available to reduce my excess further? Yes, Super Theft Protection waiver (STP) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location - but you can expect it to cost between PLN 73.80 and PLN 166.05a day. If you rent the vehicle for more than 15 days, you'll only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days.
What happens if I lose any optional extras I rent from you or if they are stolen?If any optional extras are lost or stolen, you have to pay for the cost of replacement in addition to the rental fee, unless you are not responsible for the loss.
Are there any times when the excess would not apply?Yes, the amount you pay will not be reduced if the loss or theft was caused by wilful act or gross negligence - or as a result of:

• Keys being left in the vehicle
• Keys being lost or stolen
• Using the vehicle in breach of the contract

What do I have to pay if I don't have Theft Protection?If the vehicle, keys, any accessories or any vehicle documents are lost or stolen during your rental, you'll have to pay:

• The cost of replacement
• Plus our loss of use

If you can show theft was not in any way your fault or due to your negligence, we will refund these costs to you.
Where can I find information of theft charges I've paid?If a loss or theft has occurred, unless you can prove the theft was not in any way your fault or due to your negligence, we'll charge your card with the amount you have to pay.

Damage to people and their property

What do I have to pay if I injure someone whilst driving?Third Party Liability (TPL) cover is provided with the vehicle as standard. This means that if you have an accident in our vehicle and you injure someone, including any of your passengers, or you damage anything which belongs to them, you will not have to pay any of their costs. Third Party Liability cover does not cover any death or injury suffered by the driver of our vehicle or any damage to personal items in our vehicle.
Are there any times when third party liability cover would not apply?If the law requires us to provide you with third party liability cover, the minimum cover required by law will still apply but we, or our insurer, may seek to recover our costs from you if the accident was caused by:

• By you breaking the contract (for example allowing someone we had not approved drive the vehicle of driving whilst under the influence of alcohol, drugs or any other unlawful substance),
• By you breaking the law
• As a result of your negligence or recklessness.

What products cover the driver of the vehicle and personal items in the vehicle?Personal Accident Insurance (PAI) covers the driver of the vehicle in the event of an accident. Personal Accident Insurance provides the following benefits:

• A maximum of 100.000 PLN in the event of death, loss of limbs or eyes or permanent total disability
• A maximum of 20.000 PLN towards emergency medical expenses related directly to the accident
• Medical assistance and rescue costs (conditions apply)

Who provides Personal Accident Insurance? Personal Accident Insurance is underwritten by Warta company. You will need to agree to their terms and conditions. 
How do I get Personal Accident Insurance? If you've bought Personal Accident Insurance, it will be stated on your rental agreement. You can expect it to cost 49,20 PLN a day. If you rent the vehicle for more than 15 days, you'll only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days.
Can I increase my cover and reduce my excess? Yes, Super Personal Accident Insurance (SPAI) provides the following enhanced benefits:

• A maximum of 100.000 PLN in the event of death, loss of limbs or eyes or permanent total disability
• A maximum of 20.000 PLN towards emergency medical expenses related directly to the accident
• Medical assistance and rescue costs (conditions apply)
• Baggage up to 4.000 PLN per vehicle - excluding any items you rented through us.

Is Super Personal Accident Insurance available when renting any vehicles? Yes, you can buy Super Personal Accident Insurance not matter what vehicle you rent.
How do I get Super Personal Accident Insurance? If you've bought Super Personal Accident Insurance, it will be stated on your rental agreement. You can expect it to costs 55,35 PLN a day. If you rent the vehicle for more than 15 days, you'll only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days.
For information, passengers are considered third parties and would benefit from the third party liability cover provided with the vehicle as standard.

Protection packages

I want to buy more than one protection product, can I get a protection package? Yes, we offer a variety of protection packages:

• Super Cover & SPAIincludes Super Damage Waiver, Super Theft Protection, Windscreen Protection, Super PAI.
• The price depends on the vehicle and location - but you can expect it to costs between 98,40 PLN and 190,65 PLN a day. If you rent the vehicle for more than 15 days, you'll only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days.
• Complete Protection Package includes Super Damage Waiver, Super Theft Protection, Windscreen Protection, Super PAI and RSN. The price depends on the vehicle and location - but you can expect it to cost between 123,00 PLN and 215,25 PLN a day. If you rent the vehicle for more than 15 days, you'll only be charged for a maximum of 15 days and get cover for the duration of your rental, up to 30 days.

Third party protection products

I have bought a protection product from an external provider, can I use it?
If you decide to buy cover from someone else, you will have to pay our full costs, then you'll need to make a claim with the external provider to get your money back. It is your responsibility to ensure you understand the terms of any cover you buy from an external provider and for any claim you make. We are unable to help you with your claim.

In general, we accept the following types of Credit cards in Poland: Amex, Diners, Visa Credit and Debit, Mastercard (Eurocard) Credit and Debit (no Visa Electron/Prepaid Card/Maestro/electronic use only cards). Car groups F,H,L and O 2 credit cards required.

We do not accept Digital Payment Cards.

Debit cards are not accepted.

Do I need to bring my driving license with me?
Yes. All drivers must bring all parts of their valid driving license with them. They must bring both their driving license and either an international driving license or an official English translation, by a notary, of their driving license if:

• a driving license was issued in Europe and you are renting in a country outside Europe
• Or a driving license was issued in a non-European country, and you are renting outside that country
• Or a driving license was issued in a non-roman alphabet like Arabic, Greek, Russian, Hebrew or Japanese.

In addition to the driving license in the form of a physical document, the driving license in Poland is represented by a digital mPrawo Jazdy. We accept mPrawo Jazdy for renting a vehicle in Poland and verify its validity through mWeryfikator application. ATTENTION: A driving license in a form of physical document is obligatory outside Poland, lack of it may result in a penalty for which we are not responsible.

We do not accept digital driving licenses.

Is there a minimum length I must have held my license for?
Yes. All drivers must have held their licenses for at least 1 year. If a license does not show the driver has held it for the minimum period, then they must provide evidence, such as:

• Previous driving licenses
• Or a letter from their driving license authority stating that they have held it for this minimum period.

Information not available at this time, please check at time of rental.

Information not available at this time, please check at time of rental.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

 How old do I need to be to rent a vehicle?
To drive our vehicles, you and all of your drivers need to be at least 21 years old and have held a full, valid drivers license for at least 1 year at the start of your rental. A higher minimum age limit may apply to certain vehicles.

 I'm under 25, do I need to pay a young driver surcharge?

If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost will depend on where you're picking the vehicle up from - but you can expect it to be PLN 25.00 per day and PLN 125.00 per rental, for each driver.

If you rent the vehicle for more than 5 days, you will be charged for a maximum of 5 days and get cover for the duration of your rental, up to 30 days.

Are there any maximum age restrictions?

No, so long as you hold a full, valid driving license for at least a year.

Electric Vehicles

How much battery charge should I return an electric vehicle with?

You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at the time of pick-up.

What am i charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at the time of pick-up?

We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. the amounts charged are set out below:

Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.

How much is the One Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be PLN 184.50. If you want to pick up the vehicle in one country and drop it off in another country, you can expect it to be between PLN 1071.00 and PLN 15067.50.

How do I get a One Way rental?
You can request a one-way rental when you book, or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.

How much will it cost if I did not request a One Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.

The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.

Customers with disabilities

I have a disability; do you offer adapted vehicles?
No, regrettably, we do not currently offer specially adapted vehicles at this time.
I have a disability; do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.

Popular optional extras to rent
I have small children; do you offer child seats?
Yes, we offer baby, infant, child and booster seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos. A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos.
In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.
Please note: In Poland, all children must normally use a child car seat until they're 12 years old or 150 cm tall.
How much are your child seats?
The fee for renting a seat will depend on where you're renting but you can expect it to cost between 99,00 PLN - 217,71 PLN per rental.
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 615,00 PLN and 1230,00 PLN on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
I'm not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, the fee for renting a GPS will depend on where you're renting but you can expect it to cost between 48,99 PLN and 57,81 PLN a day. If you rent the vehicle for more than 10 days, you'll only be charged for a maximum of 10 days and get to use the GPS for the duration of your rental, up to 30 days.
If the GPS is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost you 861,00 PLN on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. If you rent a GPS from us, it won’t give you speed camera information.
Do you offer an audio tour guide service on your GPS?
Yes, an audio tour guide service is available
I want to be able to access the internet anywhere I go, do you offer a solution?
Yes, we offer Mobile Wi-Fi devices, but transmission is available only on Polish territory. We provide this service on behalf of a third party so you will need to read and agree to separate terms and conditions with them. We'll give you these terms and conditions at the rental location.
Please note: In many countries, including Poland, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you’re driving in.
How much does Mobile Wi-Fi cost?
The fee for hiring mobile Wi-Fi will depend on where you're renting but you can expect it to be between 68,99 PLN and 81.41.PLN a day.
If the mobile Wi-Fi device, the sim card or any mobile Wi-Fi accessories are damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost up to 861,00 PLN net on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
I’m intending to drive along toll roads; do you offer a device to make this quicker and easier for me?
No, unfortunately we do not offer any electronic toll charging devices at this time.



Winter equipment to rent
I'm concerned about the road conditions, do you offer all-weather tyres?
Yes, if the rental location you're hiring from is in an area where it's illegal to drive without all-weather tyres at certain times of year, the vehicle will automatically be supplied with them and the fee will be included in your rental fee or contract.
Not sure if you need all-weather tyres? Please ask a member of our team.
I'm going skiing, do you offer snow chains?
Yes, if the rental location you're hiring from is in an area where it's allowed to drive with Snow Chains we provide this service and the fee will be added to your rental fee. You can ask to have these but we recommend that you take only winter tyres. All of our cars are equipped with Winter tyres during the winter season.
Snow chains are also available in some other rental locations. The fee for snow chains depends on where you're renting but you can expect it to be 369,00 PLN for rental.
We can't fit snow chains for you, and we can’t arrange for them to be fitted.
Not sure if you need snow chains? Please ask a member of our team.
I've brought my own skis with me, do you rent ski racks?
No, unfortunately we do not offer ski racks at this time.
I've left my hands-free kit behind, do you rent them?
No, unfortunately we do not offer hands-free kits at this time.
I'm moving items, do you rent blankets?
No, unfortunately we do not offer blankets at this time.
I'm moving items, do you rent trolleys?
No, unfortunately we do not offer trolleys at this time.
Optional extras available to buy
I've left my USB charger behind, do you sell them?
No, unfortunately we do not sell USB chargers at this time.
I've left my mobile charger behind, do you sell them?
No, unfortunately we do not sell mobile chargers at this time.
I want to charge my device in the car, do you sell car chargers?
No, unfortunately we do not sell car chargers at this time.
I've left my iPhone cable behind, do you sell them?
No, unfortunately we do not sell iPhone cables at this time.

International journeys outside Poland are permitted for certain countries but generally require prior approval by Avis.

If approved by Avis, a Cross Border Fee (CBD) is payable. This amounts to PLN 55.35 per day and a maximum of PLN 553.50 per rental.

If approval has been given, the following provisions shall apply:

What countries am I allowed to take the vehicle to?

Depending on the make and model of vehicle, you are only allowed to use the vehicle in the following countries:

• Austria
• Andorra
• Belgium
• Switzerland
• Czech Republic
• Germany
• Denmark
• Spain
• France
• Finland
• Liechtenstein
• Hungary
• Croatia
• Italy
• Luxemburg
• Monaco
• Norway
• Netherlands
• Portugal
• Poland
• San Marino
• Sweden
• Slovakia
• Slovenia

Entry into Croatia (HR) is only allowed for vehicle groups A, B, C, D, I, J, O and K.
Entries into Italy (I) and San Marino (RSM) is restricted for car groups L and H
You are not allowed to use the vehicle in the Albania (AL), Armenia (AM), Azerbaijan (AZ), Bulgaria (BG), Bosnia-Herzegovina (BIH) Belarus (BY), Cyprus (CY), Estonia (EST), Georgia (GE), Greece (GR), Iceland (IS), Kazakhstan (KZ), Kosovo (RKS), Latvia (LV), Lithuania (LT), Macedonia (MK); Malta (M), Moldavia (MD), Montenegro (MNE), Romania (RO), Russia (RUS), Serbia (SRB), Turkey (TR), Ukraine (UA) and any country outside continental Europe.
Not allowed are also: Balearic Islands, Canaries, Corsica, Crete, Sardinia

Can I buy a product to allow me to drive in other countries?

No, regrettably, we do not offer any products which enable you to drive in other countries.

What do I have to do to take the vehicle outside the country?
Unlike Poland, which maintains the electronic registry of vehicle registration (CEPIK), other countries require original copy of the vehicle registration document. As a service, we will supply you with it. To request the document, you will have to contact the rental station or the reservation team in advance (only Monday-Friday). The document will be available for pick up at the agreed rental location within 2 working days.
Omitting this, you risk being refused to enter the foreign country or pay a fine there during a roadside check.

ATTENTION: In addition, a driving license in a form of physical document is obligatory outside Poland. As of today, your digital driver's license entitles you to drive only within Poland. Lack of a valid entitlement to drive outside Poland may result in a penalty for which we are not responsible.