USAA - Avis Car Rental Program Frequently Asked Questions
USAA - Avis Car Rental Program Frequently Asked Questions
When you rent with Avis, you receive discounts and coupons reserved especially for USAA members, in addition to special benefits, protections, and best in class service.
Find a topic below to learn more.
What is an Avis Wizard Number?
An Avis Wizard Number is the easiest way to manage your Avis reservations. With a Wizard number, you can store your travel details in your profile, making reservations easier and faster. Also, by logging into your My Avis account, you can quickly and easily track, view, modify or cancel your upcoming reservations, and get receipts for past rentals with just one click. It's free and easy to join.
An Avis Wizard Number with Avis Preferred means your USAA discount number will be included in your profile, and you can skip the lines and paperwork and go straight to your car. Avis offers complimentary membership to all USAA members. Enroll in Avis Preferred today.
How do I get an Avis Wizard number?
It's easy! You can Enroll in Avis Preferred and automatically receive a Wizard number on the spot that you can begin using immediately for your reservations. The enrollment profile is prepopulated with the USAA discount number. We'll also send you a membership card with your Wizard number in the mail.
What do I do if involved in an accident in the U.S. in an Avis vehicle?
First, contact the police (911). Always complete an Avis Accident/Incident Report when the car has been involved in an accident or damaged. Next, contact Avis Roadside Assist at 800-354-2847. Then contact your personal auto insurance company and establish a claim for damage. If you are renting with a major credit card, you may want to contact their customer service department to determine if coverage is afforded through their collision program. You do not need to wait to receive our claim documents to report your claim to your personal insurance company and/or Credit Card Company.
What benefits does my USAA membership bring to me in the event of an accident in U.S. in an Avis vehicle?
If the terms of the rental agreement are not violated and the vehicle has been rented from a participating location in the contiguous United States, the following benefits will apply:
- In the event of damage to a rental vehicle, the renter's liability for damage to the rental vehicle is limited to the first $5,000 of damage without purchase of a Loss Damage Waiver (LDW).
- Avis provides primary liability coverage of $25/$50/$10: $25,000 bodily injury coverage or death per person, to a maximum of $50,000 bodily injury or death for any one accident, and $10,000 property damage for each accident. The liability that will apply to a rental will be whichever is higher, the $25/$50/$10 listed above or the state limits.
- Avis waives collection of Loss of Use fees. If a vehicle is involved in an accident, the renter is typically responsible for paying for the days their rental vehicle is "out of service". Avis has waived the right to collect these fees for USAA members renting under the USAA program.
- Avis waives collection of Administrative fees. If a vehicle is involved in an accident, the renter is typically responsible for paying a claim processing charge. Most insurance companies do not pay these fees, leaving the renter responsible for payment. Avis has waived the right to collect these fees for USAA members renting under the USAA program.
- Avis waives collection of Diminutions of Value costs. If a vehicle is involved in an accident, the renter is typically responsible for paying for the diminution of vehicle value as caused by the accident. Avis has waived the right to collect these fees for USAA members renting under the USAA program.
Who can I contact with additional questions?
Avis has dedicated agents who are trained to provide the excellent service you expect and deserve. If you have any questions, call 1-800-525-7539.
How can I get a copy of my receipt from a recent rental?
There are two ways in which you can obtain a rental receipt.
- Go to www.avis.com and click Get e-Receipt.
- Login to your My Avis Account and click the View Receipt link located under the Past Rentals section. You can access receipts for up to six months from date of vehicle return. If you need to access older receipts, please call 1-800-331-1212 for assistance.
Select the country in which your reservation was made, enter your last name, enter your reservation confirmation number or RA (Rental agreement) number and click Get Receipt.
What is Avis eToll?
Avis eToll information can be read here.
Do I have to refuel my car before returning it?
Yes, it is suggested that you refuel your car before returning it to the rental location. Please have your fuel receipt ready to present to the agent when returning your vehicle. If you do not want to self-fuel your vehicle, Avis offers several fuel service options. Learn more about the programs that are available to you.
Can I add my miles/points membership information to my reservation?
Yes, frequent traveler mileage/points apply at corporate and participating licensee locations in the U.S. To earn airline miles/points, provide your frequent flyer program and number when making your reservation or at the counter before picking up your car. If the rental qualifies for a credit, the appropriate information will be forwarded to the travel partner for processing. Please note that some airline partners require a flight in conjunction with a Budget rental to qualify. Program terms and conditions can always be found on the respective partner pages. Learn more about Avis' partners.
I want to list my spouse or domestic partner as an "additional driver" on the rental. Will I incur an additional driver fee?
There is no additional driver fee for the spouse or domestic partner of a USAA member OR one additional USAA member for a rental at participating locations in the U.S. The additional driver must be a USAA member and meet the Avis minimum age requirement, present a valid driver's license and an Avis-honored charge card at the time of rental.
Can I reserve a specific make/model of car?
Examples of Avis vehicle fleets by country may be viewed through the Car Guide found in the Cars & Services section of the Avis.com website. The makes/models shown on the Avis.com website are examples only. Avis is unable to guarantee a specific make /model. All car groups and models may not be available at all Avis locations.
Can I specifically reserve a non-smoking car?
As of October 1, 2009, all vehicles in the U.S. fleet are designated as non-smoking vehicles. A Cleaning Fee of up to $250 may be applied to the cost of a rental, should this policy be violated.
Will I be charged one-way fees?
No one-way fees will be charged if both the vehicle pick-up and return locations are identified on the rental agreement as participating and approved for one-way travel in the U.S. If you don't see mention of "unlimited mileage" on the rental agreement, there is no charge.
It should be noted, that for certain rentals a drop off and/or per-mile charge may apply on certain one-way rentals, and this will be noted on your rental agreement.
I need to rent a vehicle in outside of the United States. Do my USAA benefits apply to international rentals?
The USAA benefits do not apply to international rentals.
Are there any special USAA rates for international car rentals?
USAA members can receive up to 25% off at participating locations when renting a vehicle outside the U.S. This applies to rentals from Avis locations in Canada, Western Europe, Africa, the Middle East, Asia and the Pacific, Latin America and the Caribbean (including Puerto Rico and Virgin Islands ). Discounts apply to normal Time and Mileage rates and vary with the country and location in which you rent.
Are there any coverage provisions for international rentals?
There are no enhanced coverage provisions for international rentals. Coverage requirements vary by country. To ensure that you are covered, Avis suggests that you verify your personal coverage with your provider to determine if it is valid when renting a vehicle internationally. If it is not valid, or you do not have personal coverage, you can purchase the desired level of protection at the Avis Rental Counter when picking up your vehicle. When renting internationally, please consult the terms and conditions of your rental agreement as they vary from country to country.
What is the USAA/Avis Worldwide Discount (AWD) Number?
USAA members should use Avis Worldwide Discount (AWD) Number A177204 (telephone), A177232 (online) or A177250 (mobile) with each reservation to ensure maximum benefits are received.
To secure your rates, you may be asked to present your USAA affiliation card at the time of rental.
What is the minimum rental age?
Rentals are available to USAA members 18 and older at participating locations in the contiguous United States, District of Columbia and Hawaii. Renting with the USAA program means that members 18 – 24 years of age are exempt from any underage surcharges that normally apply.
How do I reserve a car and get the USAA benefits?
You can make reservations via telephone or online. Call the Avis toll-free number at 1-800-525-7539 to speak to a dedicated Avis representative and use AWD# A177204. You can also enjoy the ease of reserving a car online or on your mobile device using AWD# A177232, which will automatically be entered in your online reservation.
What credit cards does Avis accept for payment?
The following credit cards may be used to pay for an Avis rental: Avis Charge Card, American Express, AT&T Capital, Diner's Club International, Discover, GE Capital, JCB, MasterCard, Sears and Visa.
Can I pay for a rental with a debit card?
Most U.S. locations accept bank debit cards with the Visa or MasterCard logo as credit identification at the time of rental if you are at least 21 years of age. Canada locations do not accept bank debit cards as a form of credit identification. In most cases, U.S. locations will perform a credit check for debit card renters to determine credit worthiness at the time of rental. The renter must meet Avis' minimum criteria in order to rent. Please refer to your reservation confirmation for location specific policies.
Avis reserves the right, in its sole discretion, to seek a debit card authorization hold in excess of the estimated rental charges. When using a debit card at Avis, there may be a minimum hold of $200 and a maximum hold of the estimated rental charges will be placed on your account. Upon returning the vehicle, Avis will process a release of the unused portion of the hold subject to your bank's procedures. The hold may take up to 2 weeks to be released by your bank.
If you fail to return the vehicle as agreed, Avis will obtain additional authorizations from your account to cover the rental charges. Avis is not responsible for any returned checks or over-drafts based on this policy. This policy applies to both U.S. residents and foreign renters. Positive identification in addition to your driver's license may be required.
Prepaid debit/gift cards are not acceptable methods of credit identification to pick up a car at any location. One of the above mentioned cards must be presented. Prepaid debit/gift cards are accepted at time of return only.
Do I need to make an advance reservation to get the USAA discount?
No, it is not necessary to make your reservations in advance to secure the USAA discount, but Avis recommends calling at least 24 hours before you arrive to ensure availability. Please note that some promotions require 24 hour advance reservation.
Can I use a coupon and my USAA discount?
Yes, you can use a coupon and your USAA Avis Worldwide Discount (AWD) number to save even more! Coupons are always available on the Avis/USAA website, and are updated frequently, so visit often to see all of the latest offers and special seasonal promotions.
Will I be charged per mile fees?
Free Unlimited Mileage is available on most vehicles at participating locations in the U.S. where the vehicle is picked up and dropped off at the same location and the USAA AWD number is included in the reservation. There are some rentals that will have a pre-designated number of included miles per day/week/month as part of the rate structure. If you exceed the number of pre-designated miles, a mileage charge will apply for the additional miles driven. If there is a mileage allowance as well as an additional mileage charge, you will be advised at the time you request your rate information. If you reserve online, this will be disclosed on step 4 of Reservations.
What is the No Show Fee policy for Avis?
The Avis No Show Fee policy can be read here.
Find a Topic: Select Reservations, No Show fee
Can I pay for my rental with two credit cards?
Avis offers a split billing payment option which will allow you to split your rental charges on two separate credit/debit cards. You can split the rental charges by one of the following ways:
Rental Days & Services
Can I pay for my rental with a debit card?
The Avis debit card policy can be read here.
Find a Topic: Select Requirements for Renting, Forms of Payment, Debit Card Policies
Can I add my Avis Wizard number to my existing reservation?
Yes, this can be done online or through the Avis Worldwide Reservation center at 800-331-1212. Be sure to verify that the USAA Avis Worldwide Discount (AWD) is contained in your profile to ensure you receive your member rates and benefits.
Use of the term “member” or “membership” refers to membership in USAA Membership Services and does not convey any legal or ownership rights in USAA. Restrictions apply and are subject to change. USAA means United Services Automobile Association and its affiliates. DID 258396-0119