Avis Preferred Service Global Terms and Conditions

United States / Canada
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New Zealand
Europe, Africa, Middle East & Asia

UNITED STATES / CANADA TERMS AND CONDITIONS

United States / Canada
Updated January 2014

1. General

A. These Terms and Conditions form a part of the Rental Agreement (described hereinafter at times as the/this "Agreement"), which consists of the following parts: the car renter's Enrollment Profile for use in enrolling the car renter into Avis Preferred, the rental document issued at the time of rental ("rental document"), a return document in a paper or electronic form with final charges, and the Terms and Conditions stated below.

B. This Agreement is between the person signing it, or otherwise indicating assent as the car renter ("you," "your" or "yours") and Avis Rent A Car System, LLC; or Aviscar Inc.; or an independent Avis Rent A Car System licensee ("we," "us," "our" or "ours") and covers the rental of each car by us to you under Avis Preferred ("rental"). You understand that these Terms and Conditions will apply to each rental of a car to you by us using Avis Preferred, as fully as if contained in a separate agreement signed by you. You agree and understand that your obligations under this Agreement are personal and are not assignable or transferable by you. Except as may be otherwise explicitly stated in a particular provision of this Agreement, if your Enrollment Profile indicates a United States address, then the terms of this Agreement are governed by the law of the State of New Jersey, without regard to its conflicts of law principles. Except as may be otherwise explicitly stated in a particular provision of this Agreement, if your Enrollment Profile indicates a Canadian address, then the terms of this Agreement are governed by the law of the Province of Ontario, without regard to its conflicts of law principles. All other rentals will be governed by the law of the country where the car was rented. You understand that each rental is solely a bailment for mutual benefit and that you are not our agent for any purpose. If any term or condition of this Agreement is prohibited or restricted by the law of a jurisdiction in which a rental commences, for only that rental such law shall control.

C. You further agree that we have the right to change these Terms and Conditions from time to time either upon written notice to you, in paper or electronic form, or upon our posting such changes on the Avis web site. Such changes will apply to rentals that you reserve after such notice has been given, as indicated by the date of such notice, if sent in written form, or the date such changes are posted on the Avis web site, which date will be indicated therein. Changes to the Terms and Conditions will be posted as they occur on the Avis web site at avis.com/terms and will govern all rentals even if the terms provided at time of enrollment are different.

D. You must keep your Enrollment Form information current by notifying Avis of any changes to such information including, not limited to your mailing address, driver's license and charge card. You are encouraged to update your profile at avis.com or you may call 1-866-842-5552. For your convenience, if your profile indicates a U.S. address, Avis will access the National Change of Address registry administered by the United States Postal Service ("USPS") to update your address from time to time. Only exact customer matches will be updated. Avis is not responsible for errors resulting from USPS processing.

2. Avis On Location

Some vehicles are equipped with in-car devices which monitor vehicle diagnostics and can be accessed remotely without your knowledge. Avis does not use this technology to track or otherwise identify the location of the vehicle unless the vehicle is suspected or reported as stolen.

These vehicles can be accessed remotely and when you establish an Avis Preferred account identifying your mobile telephone number and create a personal identification number (PIN), you create an account with us whereby we can permit you to utilize this technology.

Creation of this account is done so in accordance with our Privacy Notice.

Avis makes this smart phone process available to you as a matter of customer service and customer convenience. Avis makes no representations or warranties that the applications are compatible with your specific phone or that the technology will work every single time you attempt to access it.

Avis is not responsible for any damage that may occur to your device and any such damage is excluded from any Personal Effects Protection you may purchase incidental to the rental.

In the event you utilize this technology, you understand that you will incur data usage with your provider. Subject to your plan and the amount of time you use your device, you may incur data usage charges. Avis will not reimburse or be responsible for any such charges.

In locations utilizing the technology that supports this functionality, when we charge you for fuel we will bill based on the size of the specific fuel tank. Avis will then establish 1/10th of a gallon increments for the specific fuel tank and all fuel charges for these vehicles will be based on 1/10th of a gallon.

You agree that our ordinary credit/debit approval process applies to transactions which utilize smart phone technology. Should you seek to rent using a debit card, you understand and consent to a credit check to be performed in advance.

3. Meaning of Car

The word "car" means the vehicle rented to you or its replacement and includes tires, tools, equipment, accessories, plates and car documents.

4. Who May Drive the Car

A. You represent that you are a capable and validly licensed driver. You agree that we have the right to verify that your license has been validly issued and is in good standing; and that we may in our sole discretion refuse to rent to you if your license has been suspended, revoked, otherwise restricted in any way, or if your driving record is unsatisfactory to us. 

B. We reserve the right to deny rentals based upon information about your license status or driving record provided by the Motor Vehicle Department of the State/Province/or country, which issued your license.

C. Except where otherwise specifically authorized by applicable law, only you, your spouse or domestic partner, or, if you rent from us under your employer's corporate account agreement, your employer or a regular fellow employee incidental to business duties may drive the car, but only with your prior permission. The other driver must be at least 25 years old and must also be a capable and validly licensed driver.

NOTICE FOR RENTALS IN QUEBEC AND ONTARIO, CANADA

As the renter or signatory of this Agreement, you certify that you hold a valid driver's license for the appropriate class authorizing you to drive the vehicle or vehicles described in the contract and you undertake to ensure that any person called upon to drive the said vehicle or vehicles also holds a valid driver's license for the appropriate class.

5. Return of the Car

A. You agree to return the car to us in the same condition you received it, ordinary wear and tear excepted, on the due date and at the time and to the location specified by you at the time of rental. You must return it sooner upon our demand. If you return it earlier or later, a different or higher rate may apply and, if returned later, you may also be charged a late return fee. You may not return the car at a time when we are closed. If you do, your responsibility for damage to or loss of the car will continue; and all charges stated on the rental document as a periodic rate will continue to accrue until the return location reopens and we retake actual possession of the car. If we do not find the car when that location reopens, your responsibility for all charges and for damage to or loss of the car will continue until the car is actually returned or recovered and possession is returned to us. 

B. If you represent in your reservation or subsequently in your rental agreement that you will return the car to a location other than the location where your rental commences, you may have to pay a "one way service fee." If you return the car to a different location from the agreed return location without our written permission, you agree to pay the unauthorized return location fee specified by us, which is a minimum of $45. If this fee is higher by multiplying normal mileage rate by the distance between the renting location and the actual return location, as specified on the return document/return record, you'll pay the higher fee. You also understand that a different or higher rate may apply. 

C. If you wish to extend any rental you must contact us at 1-888-897-8448 to request it before your return date. We may or may not grant an extension or decline to grant it for the entire period you request in our sole discretion. If we do grant an extension a different or higher rate may be applied to the extension period; and a service fee may also apply. 

6. Reservation

You agree that you must make a reservation for each rental at least 24 hours prior to the scheduled time of rental; and must inform the reservation agent, or if made electronically, indicate that this will be an Avis Preferred rental. 

7. Rental Charges

You will pay for the number of miles/kilometers you drive and the period of time you rent the car at the rate provided to you by the reservation agent or reservation system at the time of reservation, or your applicable corporate rate. The minimum charge is one day (24 hours) plus mileage/kilometerage, or a fixed fee. We will determine the miles/kilometers by reading the factory-installed odometer. The daily charge applies to consecutive 24-hour periods starting at the hour and minute the rental begins. If you fail to comply with any conditions for special rates specified on the rental document our otherwise applicable rates will be charged. You'll pay all charges that apply to the rental for miscellaneous services and, where permitted, airport facility fees and/or concession recovery fees, vehicle license recovery fees, other fees and surcharges. If you present any rewards certificates, coupons or vouchers associated with a loyalty rewards program, you may be charged a redemption fee. If you use a car with automatic toll payment capability, you will pay for all tolls incurred during your rental and all related service charges which may be applied even on days you do not use a toll or drive the car. You will also pay a reasonable fee for cleaning the car's interior upon return for excessive stains, dirt or soilage attributable to your use as determined solely by us. We maintain a non-smoking fleet. You will pay an additional charge if you return the car and it smells of smoke. You and any third party to whom any rental charges are billed, such as an insurer or employer, are jointly and severally responsible for payment of all such charges. If you direct us to bill any such charges to a third party, you represent that you are authorized to do so.

Unauthorized use of discount codes

Avis issues discount codes to individuals or authorized entities for their sole use. By entering into this enrollment profile you represent you have the express authorization of Avis to use such code(s) affiliated with the enrollment. Any other use will be viewed as an unlawful use and theft of services for which Avis reserves the right to remove any discount code information from your profile(s) and/or rental(s), in addition to refusal to rent to you and can pursue legal remedies including but not limited to reasonable attorney's fees and costs.

8. Start of Rental

The rental commences when you receive the keys to the designated car from us or when you drive the designated car to the gate and show your valid driver's license to the gate attendant. You understand that in some states it may be required that we do a driver's license signature comparison at the time of rental. 

9. Repossessing the Car

We may repossess the car anytime it is found illegally parked, being used to violate the law or this Agreement, or appears to be abandoned. We may also repossess the car anytime we discover you made a misrepresentation to obtain the car. You agree that we needn't notify you in advance. If the car is repossessed, you agree to pay the actual and reasonable costs incurred by us to repossess the car and agree that such costs will be charged to the card you used to rent the car. 

10. Prohibited Use of the Car

Certain uses of the car and other things you or a driver may do, or fail to do, will violate this Agreement and, in addition to anything else may cause us to cancel your enrollment in Avis Preferred. A violation of this paragraph, which includes USE of the CAR BY AN UNAUTHORIZED DRIVER, WILL automatically terminate Your rental, void all liability protection and any optional services that you have accepted, INCLUDING ADDITIONAL LIABILITY INSURANCE, PERSONAL ACCIDENT INSURANCE, PERSONAL EFFECTS PROTECTION, Emergency Sickness Protection AND LOSS DAMAGE WAIVER. IT ALSO MAKES YOU LIABLE TO US FOR ALL PENALTIES, FINES, FORFEITURES, LIENS AND RECOVERY AND STORAGE COSTS, INCLUDING ALL RELATED LEGAL EXPENSES, FEES AND COSTS.

It is a violation of this paragraph if:

A. You use or permit the car to be used: 1) by anyone other than an authorized driver, as defined in paragraph 4 above; 2) to carry passengers or property for hire; 3) to tow or push anything; 4) to be operated in a test, race or contest, or on unpaved roads; 5) while the driver is under the influence of alcohol and/or a controlled substance; 6) for conduct that could properly be charged as a crime such as a felony or misdemeanor, including the transportation of controlled substances, contraband or any other instrument or device that is considered unlawful to possess; 7) carelessly, recklessy or while overloaded; 8) if rented in the United States, outside of the United States, or with our permission, Canada; or 9) if rented in Canada, outside of Canada, or with our permission, the United States: or 

B. You or an additional driver, authorized or not: 1) fail to report any damage to or loss of the car when it occurs, or when you learn of it but, barring physical incapacity, in no event delayed more than 24 hours; 2) fail to promptly provide us with a written accident/incident report or fail to cooperate fully with our investigation; 3) obtained the car through fraud or misrepresentation; 4) Leave the car unattended for any duration of time while the vehicle engine is operating, or leave the keys or key-fob(s) in the vehicle, or lock all windows, doors and the trunk, and the car is stolen or vandalized; or 5) return the car after hours and the car is damaged, stolen or vandalized or otherwise failed to take reasonable steps to secure the vehicle, its keys or other remote entry and starting devices. 

C. Driving or operating this car while using a hand-held wireless communication device or other device that is capable of receiving or transmitting telephonic communications, electronic data, mail or text messages shall be deemed a breach of this contract.

11. Roadside Assistance

Depending on the nature of the incident you may be assessed a service charge. Avis offers Roadside Assistance which provides assistance at no charge in addition to the daily fee for: lost keys, lockouts, flat tire service, towing, jump starts, and emergency fuel delivery (up to 3 gallons). Avis Roadside Assistance is optional and available at select locations for an additional fee. Roadside Assistance is available at all participating Avis locations. Coverage is void if the situation requiring Roadside Assistance was caused by the authorized driver's violation of the rental agreement. In such a case, emergency road hazard assistance will be delivered, but standard charges for services such as lost keys, fuel delivery, etc. may apply. The daily service charge for Roadside Assistance is subject to change.

12. Loss Damage Waiver (LDW)

You understand that you may choose to accept or decline the LDW option by so indicating on your Enrollment Profile. You understand that LDW is not insurance and is not mandatory. LDW may be duplicative of your personal automobile protection and you should consult with your insurance agent prior to your rental. You agree that your choice will apply to each rental you make using Avis Preferred, unless and until you change your choice for all future rentals by sending us a new Enrollment Profile indicating the changed choice in writing. On any rental for which you have chosen to accept LDW, you'll pay the applicable additional daily LDW fee in effect at the time of rental for each full or partial day that the car is rented to you. In that case if the car is used and operated in accordance with this agreement, we assume responsibility for the loss of or damage to the car except, if permitted by law, for lost, damaged or stolen keys or remote entry devices and except for your amount of "responsibility", if any, specified on the rental document at the time of rental. You understand that we have the right to change the LDW fee from time to time; and that you can be informed of the LDW fee that will apply at the time of your rental by requesting this information from the reservation agent, or checking the Avis web site at the time you reserve.

In Canada, if you accept LDW, there may nevertheless be a non-waivable amount for which you will be responsible in the event of loss or damage to the car, which amount will be specified on the rental document at the time of rental. Currently this amount is a maximum of CA $500.

Notices About Loss Damage Waiver (LDW)
The following section meets certain state requirements for disclosure. 

Indiana: Avis offers an option, for an additional daily charge, to relieve your responsibility for loss or damage to the car. If you chose not to purchase the optional LDW, you are responsible for loss or damage, including loss of use, at Avis' repair cost for parts, paint and labor (inclusive of discounts extended to Avis), up to the current fair market value if the car is stolen or Avis determines the car is beyond repair. Even if you elect to purchase the LDW option, you may be responsible for loss or damage under certain prohibited events. Check the paragraph entitled "Damage to/Loss of the Car." Read the list of prohibited events in the Terms and Conditions, including exclusions from LDW. Determine if your own insurance affords coverage for loss or damage, the limit of coverage and a deductible. Your own insurance may cover all or part of your financial responsibility for collision damage and the amount of the deductible. You should check with your insurance carrier to find out about your coverage.

Connecticut and Texas: The renter's personal automobile insurance policy may cover collision, damage, fire, theft and personal injury incurred while using a rental motor vehicle. The annualized rate for the LDW is the daily rate times 365 days. Read the list of prohibited events in the Terms and Conditions, including exclusions from LDW. In Texas, the Texas personal automobile insurance policy may or may not provide coverage for the legal liabilities of the policyholder in connection with the loss of or damage to a rented vehicle or may otherwise exclude or restrict such coverage. Loss damage waiver is not insurance. In Texas and in Connecticut, the purchase of loss damage waiver is not mandatory.

Hawaii: LDW Notice: Avis offers an option for an additional daily charge ($11.99-$15.99, depending on car group, rented in Hawaii) to relieve your responsibility for loss of or damage to the car. If LDW is not accepted, you are responsible for loss or damage, including loss of use, at Avis' repair costs for parts, paint and labor up to a maximum of the current fair market value if the car is stolen or Avis determines the car is beyond repair. Even if you accept LDW, you may be responsible for loss or damage under certain prohibited events. Check your Rental Agreement or the paragraph entitled "Damage to/Loss of the Car." Read the list of prohibited events in these Terms and Conditions, including exclusions from LDW. Determine if your own insurance affords coverage for loss or damage, the limit of coverage and a deductible. Your own insurance may cover all or part of your financial responsibility for collision damage and the amount of the deductible. You should check with your insurance carrier to find out about your coverage.

California and Nevada: You are responsible for loss or damage to the rented vehicle even if someone else caused it or the cause is unknown. You are responsible for the cost of repair up to the value of the vehicle, loss of use where allowed by law, and towing, storage and impound fees. Your own insurance may cover all or part of your financial responsibility for the rented vehicle. Check with your insurance company to find out about your coverage. Avis will not hold you responsible if you buy LDW, but LDW will not protect you for loss or damage under certain prohibited events. Read the list of prohibited events in these Terms and Conditions, including exclusions from LDW. The daily cost of optional LDW in California is either $9.00 or $15.00 or a fair market rate based expressly upon the MSRP of the vehicle as set forth by California law and $15.00 in Nevada, per day. In California and Nevada, the purchase of LDW is not mandatory.

Virginia, Maryland and Kansas: This contract offers, for an additional charge, an LDW to cover your responsibility for loss or damage to the vehicle. Before deciding whether to purchase LDW, you may wish to determine whether your own vehicle insurance affords you coverage for loss or damage to the rental vehicle and amount of the deductible under your own insurance coverage. The purchase of this loss damage waiver is not mandatory and may be declined. Maryland residents holding auto insurance covering collision damage have automatic coverage for collision damage to rental cars rented for 30 days or less.

Missouri and Iowa: Collision Damage Waiver and Car Rental Insurance Notice: This contract offers for an additional charge collision damage and car rental insurance products. Before deciding whether to purchase any of these optional products, you may wish to determine whether your personal insurance or credit card provides you coverage during the rental period. The purchase of any of these optional products is not required to rent a vehicle.

Colorado: This contract offers, for an additional charge, an LDW to cover your responsibility for loss of or damage to the vehicle. You are advised not to accept this waiver if you have rental vehicle coverage provided by certain gold or platinum credit cards or insurance on your own vehicle. Before deciding whether to purchase the LDW, you may wish to determine whether your own vehicle insurance affords you coverage for loss or damage to the rental vehicle and the amount of the deductible under your own insurance coverage. The purchase of this LDW is not mandatory and may be declined.

Louisiana: If you have collision coverage under your own automobile insurance policy written in Louisiana, your collision coverage automatically extends to rental motor vehicles pursuant to R.S.22:1406(F). Even if you are not a Louisiana insured renter, the purchase of loss damage waiver is not mandatory and may be declined. This contract offers, for an additional charge, a loss damage waiver to cover your responsibility for damage to the vehicle. Before deciding whether to purchase the loss damage waiver, you may wish to determine whether your own automobile insurance affords you coverage for damage to the rental vehicle and the amount of the deductible under such coverage.

Minnesota Consumer Protection: Under Minnesota law, a personal automobile insurance policy must: (1) cover the rental of this motor vehicle against damage to the vehicle and against loss of use of the vehicle; (2) extend the policy's basic economic loss benefits, residual liability insurance, and uninsured and underinsured motorist coverage to the operation or use of a rented motor vehicle. Therefore, purchase of any collision damage waiver or similar insurance affected in this rental contract is not necessary. In addition, purchase of any additional liability insurance is not necessary if your policy was issued in Minnesota unless you wish to have coverage for liability that exceeds the amount specified in your personal automobile insurance policy.

NOTICE: THIS CONTRACT OFFERS, FOR AN ADDITIONAL CHARGE, A COLLISION LOSS DAMAGE WAIVER (LDW) TO COVER ALL OR PART OF YOUR RESPONSIBILITY FOR DAMAGE TO THE RENTAL VEHICLE. BEFORE DECIDING WHETHER TO PURCHASE THE COLLISION LOSS DAMAGE WAIVER, YOU MAY WISH TO DETERMINE WHETHER YOUR OWN PERSONAL AUTOMOBILE INSURANCE AFFORDS YOU COVERAGE FOR DAMAGE TO THE RENTAL VEHICLE AND THE AMOUNT OF THE DEDUCTIBLE UNDER YOU OWN INSURANCE COVERAGE. THE PURCHASE OF THIS COLLISION LOSS DAMAGE WAIVER IS NOT MANDATORY AND MAY BE DECLINED.

Massachusetts: This contract offers, for an additional charge, a collision damage waiver to cover your financial responsibility for damage to the rental vehicle. Your personal automobile insurance may already cover you for damage to a rental car. The purchase of a collision damage waiver is optional and may be declined. For Massachusetts drivers: If the commonwealth adopts a law, regulation or legally binding policy that requires private passenger automobile insurance policies approved for sale in the commonwealth to extend comprehensive coverage to rental vehicles, then the disclosure notice which follows shall apply. If you have an automobile policy on your personal vehicle with coverage for collision, your policy will cover collision damage to a rental vehicle less the deductible on your policy. Drivers who hold policies in other states should check with their insurance agents to determine whether their policies extend to rental vehicles.

Illinois: This contract offers, for an additional charge, a collision damage waiver to cover your financial responsibility for damage to the rental vehicle. The purchase of a collision damage waiver is optional and may be declined. You are advised to carefully consider whether to sign this waiver if you have rental vehicle collision coverage provided by your credit card or collision insurance on your own vehicle. The additional daily fee for LDW is $10.50 per full or partial rental day for vehicles with an MSRP of $30,000 or less and $13.50 per full or partial rental day for vehicles with an MSRP over $30,000. Before deciding whether to purchase the collision damage waiver, you may wish to determine whether your own vehicle insurance affords you coverage for damage to the rental vehicle and the amount of deductible under your own insurance coverage. In the event you elect not to purchase the Loss Damage Waiver, you may be held responsible for actual damage to the rental vehicle not to exceed $12,500 from 6/1/06 through 5/31/2007 and an additional $500 each year thereafter, with the year running from 6/1 and ending 5/31. If the vehicle is stolen, you may be responsible for up to $2,000 unless you failed to exercise ordinary care while the vehicle was in your control, or if you aided or abetted in the theft of the vehicle, in which case you will be responsible for the fair market value of the vehicle.

New York: This contract will offer, for an additional charge, optional vehicle protection to cover your financial responsibility for damage or loss to the rental vehicle. The purchase of optional vehicle protection is optional and may be declined. You are advised to carefully consider whether to purchase this vehicle protection if you have rental vehicle collision coverage provided by your credit card or your vehicle insurance affords you coverage for damage to the rental vehicle and the amount of deductible under such coverage. The additional daily charge for the optional vehicle protection is either $9.00 per day or $12.00 per day based on the manufacturer's suggested retail price of the car. If you rent the car for 2 days or more, you may void the optional vehicle protection within the first 24 hours by personally bringing the car back to an Avis location for inspection and signing a cancellation notice.

Right To Inspect
Failure to completely and accurately fill out and return an incident report within 10 days of receipt of notice may make the authorized driver liable for damages sustained to the rental vehicle. EXCEPT where the damaged vehicle is deemed to be a total loss and subject to salvage, the authorized driver or his or her insurer has 72 hours from the return of the vehicle to notify the rental vehicle company that he/she wishes to inspect the damaged vehicle. The inspection must be completed within 7 business days of the return date of the vehicle. If the authorized driver or his/her insurer does not request this inspection within the 72-hour period, the authorized driver or his/her insurer will be deemed to have waived this right. If the rental vehicle company determined the damaged vehicle to be a total loss and subject to salvage, such 72-hour period for notification or waiver of the wish to inspect the damaged vehicle shall not apply, and such right to inspect the damaged vehicle shall expire 10 business days from the authorized driver's receipt of this notice from the rental vehicle company at the return of the vehicle or receipt of the first mailing of this notice in the event of return of the vehicle by automation or after hours. Upon request of the authorized driver or his/her insurer, we will provide a copy of our estimate of the costs of repairing the damaged motor vehicle.

Prohibited Practices
New York State law prohibits the following practices by rental vehicle companies based on race, color, ethnic origin, religion, disability, sex, marital status or age:

1. Refusal to rent;

2. The imposition of any additional charge (except where the renter is under the age of 25). In addition, it is unlawful for any rental vehicle company to refuse to rent a vehicle solely on the requirement of ownership of a credit card.

Rhode Island: This contract offers, for an additional charge, a collision damage waiver to cover your responsibility for damage to the vehicle. Before deciding whether to purchase the collision damage waiver, you may wish to determine whether your own automobile insurance affords you coverage for damage to the rental vehicle and the amount of the deductible under your own insurance coverage. Read the collision damage waiver disclosure provision contained in the rental agreement before signing the rental agreement. The purchase of collision damage waiver is not mandatory under this contract. Notice about Liability for Damage to the Rental Car: The State of Rhode Island requires us to provide the following information about your liability for damage to the rental car and the purchase of a damage waiver. Insurance or Credit Card Coverage: Liability for any damage to the rental vehicle may be covered by your personal insurance policy or credit agreement. Check your insurance policy or credit card agreement about coverage. Damage Waiver Coverage: A damage waiver is not insurance coverage. You do not have to purchase the Collision Damage Waiver. You can decline it. If you purchase a damage waiver, we will waive our right to hold you or any authorized driver liable for damage. Even if you buy the damage waiver, you and any authorized driver will remain liable for damage if any of the following apply: (1) damage or loss caused intentionally, willfully or wantonly by an authorized driver; (2) damage or loss occurring while an authorized driver operates the rental vehicle while legally intoxicated or under the influence of any illegal drug or chemical as defined or determined under the law of the state in which the damage occurred; (3) damage or loss caused while an authorized driver is engaging in any speed contest; (4) damage or loss caused while an authorized driver is using the vehicle to push or tow anything or using the vehicle to carry persons or property for hire, unless expressly authorized in the rental agreement; (5) damage or loss incurred while an authorized driver is driving outside the United States or Canada, unless expressly authorized in the rental agreement; (6) damage or loss incurred while the vehicle is driven, with the renter's permission or accession, by anyone other than an authorized driver; (7) damage or loss incurred after the private passenger automobile was rented or an authorized driver was approved as a result of fraudulent information provided to the rental company; and (8) damage or loss incurred as a result of commission of a felony by an authorized driver.

13. Damage to/Loss of the Car

If you do not accept LDW, or if the car is lost or damaged as a direct or indirect result of a violation of paragraph 10, you are responsible; and you will pay us for all loss of or damage to the car regardless of cause, or who, or what caused it. If the car is damaged, you will pay our estimated repair cost, or if, in our sole discretion, we determine to sell the car in its damaged condition, you will pay the difference between the car's retail fair market value before it was damaged and the sale proceeds except in California, New York, Illinois and Canada. In California, New York and Illinois you will pay the lesser of the difference between the car's retail fair market value before it was damaged and the sale proceeds, or our estimated repair cost. If the car is stolen and not recovered you will pay the car's fair market value before it was stolen. In Canada, you will pay the greater of the car's retail fair market value or its value on our books of account (also known as depreciated book value) before theft or, in the case of damage, the sale proceeds. Depreciated book value may be higher than retail fair market value.

Where permitted by law, you authorize us to charge you for the actual cost of repair or replacement of lost or damaged items such as glass, mirrors, tires and antenna, as part of your rental charges at the time of return. If the car is stolen and not recovered you will pay us the car's fair market value before it was stolen. As part of our loss, you'll also pay for loss of use of the car, without regard to our fleet utilization, plus an administrative fee, plus towing and storage charges, if any ("Incidental Loss"). If your responsibility is covered by any insurance, you will provide us with the name of the insurer and policy number, or if the insurance is provided by your card issuer, its insurer. You authorize us to process any or all of our Incidental Loss to your card at or after the completion of your rental. You also authorize us to collect any or all of our loss from any third party that is responsible for it. If we collect our loss from a third party after we have collected our loss from you, we will refund the difference, if any, between what you paid and what we collected from the third party. If the law of a jurisdiction covering this rental requires conditions on LDW that are different than the terms of this agreement, such as if your liability for ordinary negligence is limited by such law, that law prevails. You understand that you are not authorized to repair or have the car repaired without our express prior written consent. If you repair or have the car repaired without our consent, you will pay the estimated cost to restore the car to the condition it was in prior to your rental. If we authorize you to have the car repaired, we will reimburse you for those repairs only if you give us the repair receipt.

 

14. Personal Accident Insurance (PAI)

You acknowledge that you have read and understand the summary in this Agreement, which describes your option to purchase Personal Accident Insurance (PAI) in connection with each car rental from us, where such coverage is available, and the terms and conditions of such insurance. You understand that a copy of the policy is available for your inspection at the rental counter and that you may choose the PAI option by so indicating on your Enrollment Profile. You agree that your choice will apply to each rental that you make using Avis Preferred, unless and until you change your choice for all future rentals by sending us a new Enrollment Profile indicating the changed choice in writing. On any rental for which you have chosen to accept PAI, you agree to pay the PAI fee in effect at time of rental for each full or partial day that the car is rented to you. You understand that we have the right to change the PAI fee from time to time and that you can be informed of the PAI fee in effect at the time of your rental by requesting this information from the reservation agent or checking the Avis web site at the time you reserve the car. You also understand that we reserve the right to offer PAI and PEP (see below) as a combined option only. In such event, you agree that if you have chosen either option on your Enrollment Profile you will be provided both options on each Avis Preferred rental that you make at the fee then in effect for the combined option, unless and until you notify us, as provided above, of a change of your choice to decline both optional services.

15. Personal Accident Insurance Plus (PAI Plus)

You acknowledge that you have read and understand the summary in this Agreement, which describes your option to purchase Personal Accident Insurance Plus (PAI Plus) in connection with each car rental from us, where such coverage is available, and the terms and conditions of such insurance. You understand that a copy of the policy is available for your inspection at the rental counter and that you may choose the PAI Plus option by so indicating on your Enrollment Profile. You agree that your choice will apply to each rental that you make using Avis Preferred, unless and until you change your choice for all future rentals by sending us a new Enrollment Profile indicating the changed choice in writing. On any rental for which you have chosen to accept PAI Plus, you agree to pay the PAI Plus fee in effect at time of rental for each full or partial day that the car is rented to you. You understand that we have the right to change the PAI Plus fee from time to time and that you can be informed of the PAI Plus fee in effect at the time of your rental by requesting this information from the reservation agent or checking the Avis web site at the time you reserve the car. You also understand that we reserve the right to offer PAI Plus and PEP (see below) as a combined option only. In such event, you agree that if you have chosen either option on your Enrollment Profile you will be provided both options on each Avis Preferred rental that you make at the fee then in effect for the combined option, unless and until you notify us, as provided above, of a change of your choice to decline both optional services. 

16. Personal Effects Protection (PEP)

You acknowledge that you have read and understand the summary in this Agreement, which describes your option to purchase Personal Effects Protection Insurance (PEP) in connection with each car rental from us, where such coverage is available, and the terms and conditions of such insurance. You understand that a copy of the policy is available for inspection at the rental counter and that you may choose the PEP option by so indicating on your Enrollment Profile. You agree that your choice will apply to all rentals that you make using Avis Preferred, unless and until you change your choice for all future rentals by sending us a new Enrollment Profile indicating the changed choice in writing. On any rental for which you have chosen to accept PEP, you agree to pay the PEP fee in effect at the time of rental for each full or partial day that the car is rented to you. You understand that we have the right to change the PEP fee from time to time and that you can be informed of the PEP fee in effect at time of your rental by requesting this information from the reservation agent, or by checking the Avis web site at the time you reserve the car. You also understand that we reserve the right to offer PAI and PEP as a combined option only. In such event, you agree that if you have chosen either option on your Enrollment Profile you will be provided both options on each Avis Preferred rental that you make at the fee then in effect for the combined option unless and until you notify us, as provided above, of a change of your choice to decline for both optional services.

17. Emergency Sickness Protection (ESP)

You acknowledge that you have read and understand the summary in this Agreement, which describes your option to purchase Emergency Sickness Protection (ESP) in connection with each car rental from us, where such coverage is available, and the terms and conditions of such insurance. You understand that a copy of the policy is available for your inspection at the rental counter and that you may choose the ESP option by so indicating on your Enrollment Profile. You agree that your choice will apply to each rental that you make using Avis Preferred, unless and until you change your choice for all future rentals by sending us a new Enrollment Profile indicating the changed choice in writing. On any rental for which you have chosen to accept ESP, you agree to pay the ESP fee in effect at time of rental for each full or partial day that the car is rented to you. You understand that we have the right to change the ESP fee from time to time and that you can be informed of the ESP fee in effect at the time of your rental by requesting this information from the reservation agent or checking the Avis web site at the time you reserve the car.

18. Liability Protection and Your Indemnity

Anyone driving the car who is permitted to drive it by this Agreement will be protected against liability for causing bodily injury or death to others or damaging the property of someone other than the driver and/or you up to the minimum financial responsibility limits required by the law of the jurisdiction in which the accident occurs. Although the driver is protected against liability for causing bodily injury or death to others or damaging the property of someone other than the driver and/or you up to the minimum financial responsibility limits, this protection does not relieve you from the indemnity owed to us per your agreement to paragraph 18 B below.

United States

A. (Except in California and Texas) While we comply with the requirements of the financial responsibility laws applicable to vehicle owners, in California and Texas, this Agreement does not afford you, or any other driver, any insurance or protection against liability in those two states. The limit for bodily injury sustained by any one person includes any claim for loss of that person's consortium or services. Where the law extends this protection to a non-permitted driver, the same limits will apply. When other insurance is available to you or any other driver from any other source, whether primary, excess, secondary or contingent in any way, and except where required by law to be primary, any protection provided by us will be secondary to, not excess over, any applicable insurance available to you or any other driver from any other source, whether primary, excess, secondary or contingent in any way. If there is no other insurance available to you or any other driver from any other source, whether primary, excess, secondary or contingent in any way, and we are not required by law to be primary, any protection provided by us is still only provided on a secondary basis. Otherwise, any such protection will be provided by us according to the terms, and subject to all of the conditions, of a standard automobile liability insurance policy issued in the jurisdiction in which the accident occurs, including all requirements as to notice and cooperation on your part, which are hereby made a part of this Agreement. If this protection is extended by operation of law to anyone not permitted by this Agreement to drive the car, or to any person or instance where coverage is not intended to be afforded by this Agreement, the financial responsibility limits of the jurisdiction in which the accident occurred will apply. You agree that we can provide coverage under a certificate of self-insurance or an insurance policy, or both, as we choose. In any case, a copy of the policy and/or certificate will be available for your inspection at our main office. You understand that unless required by applicable law, we will not provide (a) coverage for fines, penalties, punitive or exemplary damages; (b) coverage for bodily injury to you, or your death while not a driver, or any member of your family or the driver's family; (c) defense against any claim, unless we are required to provide primary protection but in such event not after the applicable limits of protection that we furnish are tendered; (d) supplementary no fault, noncompulsory uninsured or underinsured motorist coverage, and any other optional or rejectable coverage. Where any of these coverages are required or implied by law, the limits will be the minimum required under the applicable statute. There is no coverage in Mexico, and the car may not be taken into Mexico under any circumstances unless special arrangements are made at the renting location for separate Mexican insurance, where such insurance is available. 

B. You also agree to indemnify us, our parent and affiliated companies for any loss, liability or expense arising out of the use of the car that exceeds the limits of liability protection provided above, or which results from any unauthorized use or prohibited operation of the car. You waive any claim against us for incidental, special or consequential damages in connection with the rental. Where the law extends protection to a person or instance where no coverage is intended to be afforded by this Agreement, anyone so protected will be responsible to indemnify us for all amounts that we are thus required to pay. 

C. Where and to the extent permitted by law, you and we are rejecting uninsured or underinsured motorist and all optional or rejectable automobile insurance coverages for all rentals; and under any policy of insurance or certificate of self-insurance in connection with this Agreement, for you and all other passengers in the car. You understand that uninsured and underinsured motorist coverage protects you and other passengers in a car for losses and damages suffered if injury is caused by the negligence of a driver who does not have any insurance or insufficient insurance to pay for losses and damages. 

D. The owner does not extend any of its motor vehicle financial responsibility or provide public liability insurance to the renter, authorized driver or any other driver.

E. You agree and give us the right to conduct an insurance check on you and/or driver for the sole purposes of determining other insurance in the jurisdictions allowed by law.

F. Florida: In Florida, the renters/authorized driver's insurance is primary pursuant to Florida Statute 627.7263 (2); the valid and collectible liability insurance and personal injury protection insurance of any authorized rental or leasing driver is primary for the limits of liability and personal injury protection coverage required by Sec. 324.021 (7) and 6327.736 Florida Statutes. 

G. Pennsylvania: REJECTION OF UNINSURED MOTORIST PROTECTION: You are rejecting uninsured motorist coverage under this rental or lease agreement, and any policy of insurance or self-insurance issued under this agreement, for yourself and all other passengers of this vehicle. Uninsured coverage protects you and other passengers in the vehicle for losses and damages suffered if injury is caused by the negligence of a driver who does not have any insurance to pay for losses and damages. 

H. Michigan: Under Michigan law, Avis is liable for an injury caused by the negligent operation of the rented vehicle only up to the maximum amounts of $20,000 because of bodily injury to or death of one (1) person in any one (1) accident and $40,000 because of bodily injury or death of two (2) or more persons in any one accident, and only if the vehicle was being operated by the renter or other authorized driver or by the renter's spouse, domestic partner, father, mother, brother, sister, son, daughter or other immediate family member. The renter may be liable to Avis up to those amounts, and to injured persons for amounts awarded in excess of those amounts. 

I. Texas: Under Texas law, Avis is obliged to notify renters that their personal automobile liability insurance may provide coverage. 

Liability Protection

Canada: Anyone driving the car who is permitted to drive it by this Agreement will be protected against liability for causing bodily injury or death to others or damaging the property of someone other than the driver and/or the renter up to the minimum financial responsibility limits required by the law of the jurisdiction in which the accident occurs. The limit for bodily injury sustained by one person includes any claim for loss of that person's consortium or services. Where the law extends this protection to a non-permitted driver, the same limits apply. Except where required by law to be primary, any protection provided by us shall be secondary to any applicable insurance available to you or any other driver from any other source, whether primary, excess, secondary or contingent in any way. Such protection will be provided by us according to the terms and subject to all of the conditions of a standard automobile liability insurance policy, issued in the jurisdiction in which the accident occurs, including all requirements as to notice and cooperation on your part, which are hereby made a part of this Agreement. You agree that we can provide this protection under a certificate of self-insurance or an insurance policy or both as we choose. In any case, a copy of the policy and/or certificate will be available for your inspection at our main office. You understand and agree that unless required by applicable law we will not provide:

a. coverage for fines, penalties, punitive or exemplary damages;

b. coverage for bodily injury to you, or your death, while not a driver, or any member of your family or the driver's family;

c. defense against any claim after applicable limits or coverage that you furnish have been tendered;

d. supplementary no fault, non-compulsory uninsured or undersigned motorist coverage, and any other optional or rejectable coverage, and you and we reject all such coverages where and to the extent permitted by law. Where any of these coverages are required or implied by law, the limits shall be the minimum required under the applicable statute.

There is no coverage in Mexico and the car may not be taken into Mexico under any circumstances. 

19. Additional Liability Insurance (ALI)

UNITED STATES: You acknowledge that you have read and understand the summary in this Agreement, which describes your option to purchase Additional Liability Insurance (ALI) in connection with each car rental from us, where such coverage is available, and the terms and conditions of such insurance. You understand that a copy of the policy is available for inspection at the rental counter and that you may choose the ALI option by so indicating on your Enrollment Profile. You agree that your choice will apply to each rental you make under this using Avis Preferred, unless and until you change your choice for all future rentals by sending us a new Enrollment Profile indicating the change of your choice in writing. On any rental for which you have chosen to accept the ALI option, the coverage provided in paragraph 18 above shall be primary; and you agree to pay the ALI fee in effect at the time of rental for each full or partial day that the car is rented to you. You understand that we have the right to change the ALI fee from time to time and that you can be informed of the ALI fee in effect at time of rental by requesting this information from the reservation agent or by checking the Avis web site at the time you reserve the car. 

Summary of Optional Coverages 

UNITED STATES

The following are the summaries only of these optional coverages and are subject to all of the terms, conditions, limitations and exceptions of the applicable insurance policies and this Agreement. 

Additional Liability Insurance (ALI) Coverage

Primary coverage is provided to you and authorized operators for third party automobile liability claims in excess of the limits ordinarily provided under the Rental Agreement. Coverage is subject to the Terms and Conditions described under paragraph 18 above, of these Terms and Conditions, including all requirements of notice and cooperation. The provisions of the policy itself shall control at all times.

Limits

ALI will provide coverage for the difference between the liability limits provided under paragraph 20 of these Terms and Conditions and a maximum combined single limit of $1,000,000 or $2,000,000 (depending on jurisdiction of rental) per occurrence for bodily injury, including death, and property damage. In no event, where ALI applies, shall the combined limit of coverage provided by you and by ALI either exceed or be less than that amount unless the limit of a jurisdiction is $1MM.

Exclusions

All exclusions are set forth in the policy. These include violating the "Prohibited Use of the Car" section, of these Terms and Conditions; and coverage excluded under paragraph 18.A. of these Terms and Conditions heretofore stated. Coverage does not apply in Mexico.

Obtaining Coverage

If you indicate "Accept" in the ALI box when completing the Avis Preferred Master Rental Agreement Enrollment Profile, coverage will be provided for the rental vehicle. The daily fee currently charged for this optional coverage varies between US $10.95 per day and US $16.84 per day depending upon the state of rental, and is subject to change. Such daily fee is due for each full or partial rental day.

Indemnification and Waiver

You shall defend, indemnify, and hold us, our parent and affiliated companies harmless from all losses, liabilities, damages, injuries, claims, demands, awards, costs, attorney fees, and other expenses incurred by us in any manner from this rental transaction or from the use of the car by you or any person, including claims of, or liabilities to, third parties. You may present a claim to your insurance carrier for such events or losses; but in any event, you shall have final responsibility to us for all such losses. You waive any claim against us for incidental, special or consequential damages in connection with the rental. If the rental takes place at a location operated by an Avis System Licensee and a claim relating to this transaction is made against Avis Rent A Car System, LLC, that alleges unfair, deceptive or unconscionable conduct that renting Avis licensee agrees to indemnify and hold Avis Rent a Car System LLC, harmless from and against such claim, including the related costs and expenses.

Personal Accident Insurance (PAI) and Personal Effects Protection (PEP)

Personal Accident Insurance Coverage (PAI)

PAI is provided for accidental death, medical expenses and ambulance expenses for injuries due to an accident. The renter is covered during the entire rental period. Passengers are also provided coverage for accidental bodily injuries sustained in an accident occurring while in or on, boarding or alighting from the vehicle specified in the rental agreement.

BENEFITS

RENTER

EACH PASSENGER

Loss of Life:

US $175,000*

US $17,500

Medical Expenses:

US $2,500**

US $2,500**

Ambulance Expense:

US $250

US $250

*NY and WA $225,000 aggregate
**NY and WA $3,500

These benefits are payable without regard to any other benefits, which may be due under any insurance policy, but are subject to change, and may vary in certain states.

Exclusions

This policy excludes coverage for injury or death resulting from a violation of the "Prohibited use of the Car" section of these Terms and Conditions and also injury or Death, which (a) is intentionally self-inflicted; (b) results from any air travel; (c) results from committing or attempting to commit an assault or felony; (d) results from intoxicants or narcotics unless administered on the advice of a physician; or (e) results from suicide or attempted suicide while sane or insane.

Filing a Claim
In the event of a claim or any occurrence that may result in a claim, a written immediate notification should be given to Avis. A PAI claim form should be obtained from Avis and filed in accordance with the instructions found on the form.

Obtaining Coverage
If you indicate "Accept" in the PAI box when completing the Avis Preferred Master Rental Agreement Enrollment Profile, coverage will be provided during the rental period. The daily fee currently charged for this optional coverage is US $4.00, but is subject to change. Such daily fee is due for each full or partial rental day. This fee varies in New York and Washington.

Personal Accident Insurance Coverage Plus (PAI Plus)

PAI Plus offers additional insurance coverage over basic PAI provided for accidental death, medical expenses and ambulance expenses for injuries due to an accident. The renter is covered during the entire rental period. Passengers are also provided coverage for accidental bodily injuries sustained in an accident occurring while in or on, boarding or alighting from the vehicle specified in the rental agreement.

BENEFITS

RENTER

EACH PASSENGER

Loss of Life:

US $250,000

US $125,000

Medical Expenses:

US $2,500*

US $2,500*

Ambulance Expense:

US $250

US $250

*WA $10,000
PAI Plus is not available in NY

These benefits are payable without regard to any other benefits, which may be due under any insurance policy, but are subject to change, and may vary in certain states.

Exclusions

This policy excludes coverage for injury or death resulting from a violation of paragraph 10 of these Terms and Conditions and also injury or Death, which (a) is intentionally self-inflicted; (b) results from any air travel; (c) results from committing or attempting to commit an assault or felony; (d) results from intoxicants or narcotics unless administered on the advice of a physician; or (e) results from suicide or attempted suicide while sane or insane.

Filing a Claim

In the event of a claim or any occurrence that may result in a claim, a written immediate notification should be given to Avis. A PAI Plus claim form should be obtained from Avis and filed in accordance with the instructions found on the form.

Obtaining Coverage

If you indicate "Accept" in the PAI Plus box when completing the Avis Preferred Master Rental Agreement Enrollment Profile, coverage will be provided during the rental period. The daily fee currently charged for this optional coverage is US $7.00, but is subject to change. Such daily fee is due for each full or partial rental day. This fee varies in Washington.

Personal Effects Protection Coverage (PEP)

PEP is provided during each Avis Preferred rental to cover personal effects accompanying you en route and owned by and for your personal use and the personal effects of any passengers riding with the renter and/or authorized driver whose name appears on the rental agreement.

Limits

Maximum coverage during each rental period is US $600 per person. 
Total benefits for all persons in any single rental period are limited to US $1,800. There is no deductible.

Exclusions

Personal Effects not covered include motorcycles; boats or motors; currency; coins; deeds; bullion; stamps; securities; tickets or documents. This policy also does not cover: loss outside the United States and Canada; mysterious disappearance; delay, loss of market, indirect or consequential loss of any kind; breakage of glass unless coincidental with other loss or damage insured by the policy; wear and tear, mechanical breakdown, or by processing or any work done on property, unless damage by fire or explosion ensues, then the direct damage caused by such fire or damage should be covered. Theft is covered only if reported to the police.

Filing a Claim

To file a claim, a PEP claim form should be obtained from Avis and filed in accordance with the instructions found on the form.

Obtaining Coverage

If you indicate "Accept" in the PEP box when completing the Avis Preferred Master Rental Agreement Enrollment Profile, coverage will be provided during the rental period. The daily fee currently charged for this optional coverage is US $2.95, but is subject to change. Such daily fee is due for each full or partial rental day. This fee varies in New York and Washington.

Emergency Sickness Protection (ESP)

ESP is available only to Canadian renters who possess a valid non-US passport at the time of rental. It provides certain medical benefits for some sicknesses that occur during rental periods of thirty days or less. ESP also provides coverage for individuals traveling with the renter if they are Canadian or if they possess a valid non-US passport at the time of rental.

Limits

Maximum coverage during each rental period is US $10,000 for certain medical benefits of a covered sickness. Total benefits for all persons in any single rental period are limited to US $10,000. There is a maximum for dental treatment of US $2,500. There is a US $100 deductible.

Exclusions

This policy excludes coverage for sickness resulting from a violation of paragraph 10 of these Terms and Conditions and also sickness where the insured's trip to the host country is undertaken for treatment or advice for such sickness; losses resulting from any illness, disease or other condition for which symptoms began or treatment was received during the twelve months prior to the beginning of the rental period and other exclusions as set forth in the Policy.

Filing a Claim

To file a claim, an ESP claim form should be obtained from Avis and filed in accordance with the instructions found on the form.

Obtaining Coverage

If you indicate "Accept" in the ESP box when completing the Avis Preferred Master Rental Agreement Enrollment Profile, coverage will be provided during the rental period. The daily fee currently charged for this optional coverage is US $5.00 but is subject to change. Such daily fee is due for each full or partial rental day. 

Summary of Optional Coverages

CANADA

The following is a summary only of the optional coverages and is subject to all of the terms, conditions, limitations and exceptions of the applicable insurance policies, which are available for inspection, and this Agreement.

Coverage - PEP

Coverage is provided for loss of personal belongings in a rental vehicle from any external cause, except as excluded, occurring during the rental period. All such losses must be reported to the police and there is a limit of CA $500 per insured person and a policy limit of CA $1,500. The policy has a CA $25 per claim deductible and contains other terms, conditions and exclusions.

Coverage - PAI

Coverage is provided for accidental bodily injuries sustained in an accident independently of all other causes. You are covered during the entire rental period. Passengers are also covered, but only for accidents occurring while they are riding or driving with the renter on fixed seats in any vehicle, specified in the rental document (including boarding or alighting there from). The benefit for your death is CA $100,000; and for each passenger is CA $10,000; and benefits in various amounts for dismemberments. In any event, the aggregate limit of liability for which the Insurance Company shall be liable is CA $250,000 for all losses arising out of any one accident. Note: If a rental document Agreement is signed and signed by more than one person, only the individual whose signature first appears on the rental document will be the insured person for the purpose of determining who is the renter.

Exceptions

This insurance does not cover any loss resulting from: 

1. The use, the operation, or the driving of the vehicle:

(a) while the vehicle operator is under the influence of intoxicating liquor or drugs;

(b) for the transporting of persons or property for hire or for any illegal purpose;

(c) by any person in violation of law as to age, or by any person who has given to the Lessor (the car rental company) a fictitious name or false age or address;

(d) in any race, speed test or contest;

(e) any other use of the rental vehicle as prohibited by paragraph 9, above, of the Avis Preferred Master Rental Agreement.

2. Coverage also excludes:

(a) a suicide or any attempt there at;

(b) intentionally self-inflicted injuries;

(c) illness, disease, normal pregnancy or resulting childbirth or miscarriage, and bacterial infection except bacterial infection of an accidental bodily injury, or if death results, from the accidental ingestion of a substance contaminated by bacteria;

(d) any act of declared war or undeclared war;

(e) accident occurring while passenger on, or operating, or serving as a member of the crew of any aircraft.

Filing a Claim

Payments for accidental death will be payable to the estate of the person insured. In the event of a claim or any occurrence which may result in a claim, a written immediate notification should be given to Avis. A claim form should be obtained from Avis and filed in accordance with the instructions found on the form. 

20. Payment

You agree to pay upon demand:

A. all rental charges, in accordance with paragraph 7 above, (including those applicable to optional or miscellaneous services and equipment), then in effect, plus applicable taxes, which apply to the car you rent for the period of the rental. You understand that you can be informed of the amounts of all such rates, charges and taxes at the time you make a reservation; 

B. charges for damage to the car in accordance with paragraph 13 above; 

C. charges for LDW option, if accepted, in accordance with paragraph 12 above; 

D. charges for PAI option, (where available) if accepted, in accordance with paragraph 14 above;

E. charges for PAI Plus, (where available) if accepted, in accordance with paragraph 15 above 

F. charges for PEP option, (where available) if accepted, in accordance with paragraph 16 above; 

G. charges for ESP option, (where available) if accepted, in accordance with paragraph 17 above; 

H. Charges for ALI option (where available), if accepted, in accordance with paragraph 19 above

I. Fuel Service Charge, if applicable, as described in paragraph 23 below 

J. Collection Expenses, as described in paragraph 26 below; 

K. Fines and Expenses, as described in paragraph 27 below. 

21. Credit Card Billing

You agree that all charges will be billed to the card designated by you and that your signature on the Enrollment Profile and Master Rental Agreement will be deemed to have been made on the applicable credit card voucher. 

22. Error in Rental Charges

You understand that all charges are not final and are subject to your review and to recalculation. You'll pay any undercharges and will receive a refund of any overcharges that we discover on review. You authorize any such credits or additional charges to be made by the method of payment designated on your Enrollment Profile. 

23. Fuel Service Charge

Most rentals come with a full tank of fuel, but that is not always the case. There are four ways to pay for refueling the vehicle: 

A. Where available, if permitted by law, if you drive less than 75 miles, you acknowledge that we will add an automatic flat fee to the rental, the amount of which will be disclosed on the rental document and at the counter prior to rental. You may avoid this charge at time of return by providing a receipt upon vehicle return for fuel purchased at which time the flat fee will be reversed from your total rental charges. 

B. If you accept the fuel service at the beginning of your rental, you will be charged as shown on the rental document for that purchase and you will not pay us for a fuel service charge. If you choose this option, you will not incur an additional fuel service charge, but you will not receive any credit for fuel left in the tank at the time of return. The per-gallon/liter cost of the fuel service option will always be lower than the fuel and service charge. The cost of refueling the car yourself at a local service station may be lower than the fuel service charge or the fuel service option. You acknowledge that the fuel service charge is not a retail sale of fuel. 

C. If you drive more than 75 miles and do not accept the fuel service, where available, at the beginning of your rental and you return the car with less fuel than was in it when you received it, we will charge you a fuel service charge at the applicable per-mile/kilometer or per-gallon/liter rate specified on the rental document.

(1) The per-mile/kilometer rate is used if you do not buy fuel during the rental. To calculate this amount, we multiply the number of miles/kilometers driven, as shown on the car's odometer, times the per-mile/kilometer rate shown on the rental document.

(2) The per-gallon/liter rate is used if you buy fuel during the rental and provide us with a receipt on your request, but the tank is not as full when you return the car, as when you received it. To calculate this amount, we multiply the number of gallons/liters needed to refill the fuel tank to the level it was at when you received the car (by reading the factory-installed gauge, rounded down to the nearest 1/8 of a tank), times the per-gallon/liter rate shown on the rental document. Although two methods are used for ease of calculation, the per-mile/kilometer and per-gallon/liter rates produce approximately the same result. 

D. You may avoid a fuel service charge if you return the car with the fuel tank as full as when you received it and, present a receipt for your fuel purchase.

24. Charge Card Reserve

A. You acknowledge that you have been informed that your credit, up to an amount of the estimated total charges due under this Agreement, as indicated on the rental document, based on your representations about this rental, may be set aside or reserved by the card issuer of up to one of the two charge cards which you have listed in your Enrollment Profile for payment of your car rental bills; or, if you use a debit card, funds in the account to which that card is linked may be set aside for the greater of the amount of the estimated total charges due under this Agreement, based on your representation about this rental, as indicated on the rental document or the deposit amount indicated on signs at the location at which you rent at the time of rental. You consent to the reservation or setting aside of that estimated total amount at the time of commencement of the rental. You understand that we will authorize the release of any excess reserve or set aside upon the completion of your rental, and that your card issuer's rules apply to your credit line being credited for such excess; and may not be immediately released by your card issuer. 

B. You further understand and agree that we will bill the card issuer according to the order of your selected billing priority as stated on your Enrollment Profile. Avis' credit card policies are also fully disclosed at avis.com. We may receive card number information from the financial institution that issued your charge card. Should you not want this information sent to us, you will advise Avis in writing at 300 Centre Pointe Drive, Virginia Beach, VA 23462. 

C. If you use a credit or charge card that is issued by a financial institution outside of the United States and your charges are billed to us in a currency other than U.S. Dollars, the full amount of your charge will be converted to the card account's billing currency unless you submit a written request in advance to have the currency conversion performed by your card issuer. The conversion will be based on a conversion rate published by Reuters and will incorporate a processing charge no higher than 3% applied to all amounts relating to the transaction. This charge will replace the currency conversion processing charge applied by your card issuer. You understand that your card issuer has a currency conversion process; that you have chosen not to use your card issuer's currency conversion process; and that you will have no recourse against your card issuer with respect to any matter related to the currency conversion or disclosure thereof. 


25. Lost or Damaged Property

We are not responsible for loss or damage to any property in or on the car, in any service vehicle, on our premises, or received or handled by us, regardless of who is at fault. You will be responsible to us for all claims by others for such loss or damage. 

26. Fines, Expenses, Costs and Administrative Fees, Collections

You'll pay all fines, penalties and court costs for parking, traffic, toll and other violations, including storage liens and charges. You will also pay a reasonable administrative fee with respect to any violation of this agreement, such as for repossessing or recovering the car for any reason. If you do not pay all amounts due to us under this agreement upon demand, including all charges, fees, expenses, fines, penalties, administrative charges and reasonable attorney's fees for us of the vehicle and all matters associated with the rental of the vehicle including, without limitation, payment for loss of or damage to the car, rental charges, parking, red light and traffic fines and penalties, toll charges, towing, storage and impoundment fees, we will take the following actions:

(a) For all traffic and parking related offenses, you understand and agree that all violations are issued to us as the owner of the vehicle and we, in our sole discretion may elect to pay the fines, penalties and fees and bill you directly for those amounts along with a reasonable administrative fee or advise the issuing authority of your information so they can recover from you directly. You agree to pay a late charge of 1 1/2% per month on the past due balance or the highest rate permitted by applicable law, whichever is less (collectively, "Charges").

(b) If your rental vehicle is equipped with an electronic toll device or its license plate is registered for video plate recognition (collectively, "e-Toll"), and you use either method to pay a toll (including on a cashless toll road or passage), you will be charged a $3.95 convenience fee for each day of the rental including on days on which e-Toll is not used, up to a maximum of $16.75 per rental month, plus incurred tolls at the maximum prevailing rate published by the applicable toll authority for any payment method, regardless of the actual payment method you use. You can avoid the convenience fee and any other charges by paying the toll in cash, using your own electronic toll device, or avoiding any cashless toll road or passage.

(c) You agree to also pay for any costs that we incur in seeking to collect such Charges including, without limitation, court costs and attorney's fees in addition to any administrative fees, cost recovery, insufficient funds fees and collection fees (collectively, "Costs"). If the law permits, you authorize us and our collection agent, to contact you or your employer, at your place of business about the payment of any past due Charges or Costs. You also agree that we or our collection agent(s) may access the personal information that you provided to us in any effort to collect any Charges or Costs under this section and may use the address provided by you on the Rental Document, or in any customer profile, as the place to send any demands or collection notices. In the event that you presented a credit or debit card for payment, you understand that we may report such deficiency to an appropriate credit reporting agency and you also authorize us to share that credit and debit card information with third party collection agents and further authorize us or our collection agents to charge any amounts due to us including, but not limited to, the Charges and Costs referenced above, to that credit or debit card.

27. OnStar® System

You acknowledge that the car may be equipped with the OnStar System, which provides emergency and other services. You expressly authorize all of those services. You acknowledge that you understand that OnStar requires the car's electrical system and equipment, cellular service and satellite technologies to be available and operating for OnStar to function properly. All services are not available on all rental cars. OnStar acts as a link to existing emergency and other service providers. Services are limited by, and neither OnStar nor Avis is liable for, conditions or services outside their control. 

Any information (e.g., navigational route support) provided through OnStar is on an "as is" basis. OnStar, its service providers and Avis will not be liable to you or any user of OnStar in connection with the use of such information. You understand and agree that OnStar may provide law enforcement with all necessary information to enable us to locate the car, if you fail to return the car when and where required under this agreement. You agree to release and hold us, and the OnStar service providers, harmless for any OnStar system failures. You also agree to limit claims against OnStar for damages for any losses under any theory to the pro rata portion of the rate for use of the car for one day. 

Call 1.888.4OnStar (1.888.466.7827) to obtain a copy of OnStar's terms and conditions and privacy notice. 

28. Global Positioning Satellite System (GPS)

At various locations, we may offer for rental a Global Positioning System (GPS) unit for your use. If you rent such a unit you will pay the additional daily charge shown on the rental document. This unit is not part of the car. You are responsible for any loss or damage to the unit and its accessories regardless of cause even if you have accepted LDW. If the unit and/or its accessories are lost or damaged so as to, in our sole opinion, require repair or replacement, you will pay us its repair or replacement cost, which may be as much as $599. If you return the unit to a location other than the renting location without our authorization, you will pay us a fee for that unauthorized return. We do not use GPS units to track or locate cars, other than those that are reported lost or stolen or as may be required by law enforcement agencies.

29. Avis Preferred Select and Go® Upgrades to Avis Signature Series

Avis offers you the opportunity to upgrade your rental vehicle to Avis Signature Series at time of check out at participating locations as part of Avis Preferred Select and Go. You agree that if you utilize Avis Preferred Select and Go to upgrade to an Avis Signature Series vehicle, there will be an increase to the rental rate that you are obligated to pay.

30. General Provisions

A. You represent that all the information on your Enrollment Profile is true, accurate, and complete. If any of such information is not true, accurate or complete in any respect, you agree that we have the right to terminate this Agreement and your enrollment in Avis Preferred with or without notice to you. 

B. You agree to notify us in writing of any change in your mailing address, driver's license number or state/province of issuance and expiration date, or the status of your driver's license due to suspension, revocation or restriction of your driving privileges, employer and business address, credit identification or other information provided by you on your Enrollment Profile. You further agree to indemnify and hold us harmless from any loss, liability or expense arising out of your failure to so notify us, or which results from non-disclosure by you of a change in any of the information previously provided by you to us to induce us to enter into this Agreement. 

C. You understand that it is your responsibility to comply with all applicable seat belt and child restraint laws. 

D. You understand that in no event will you be deemed to be an agent, servant, or employee of ours in any manner for any purpose whatsoever. 

E. You agree that we do not waive any rights under this Agreement, except if such waiver is in writing and signed by our president or a vice president. 

F. You agree that we have the right, in our sole discretion, to terminate Avis Preferred, or your participation in the Avis Preferred any time upon written notice to you, in paper or electronic form, or without notice after two years of Avis Preferred rental inactivity. Any written notice will be presumed to be received when mailed to your address or e-mail address on your Enrollment Profile or such other address or e-mail address as you may have subsequently provided to us. 

G. Driving or operating this car while using a hand-held wireless communication device or other device that is capable of receiving or transmitting telephonic communications, electronic data, mail or text messages shall be deemed a breach of this contract. 

31. Participating Avis Preferred Locations

You understand that the locations where Avis Preferred is available can change from time to time without notice to you and that you can be informed of the specific Avis locations participating in the Program by requesting this information from the reservation agent or by checking the Avis web site at the time you reserve. You further understand that you will be required to follow our standard rental procedures at locations not offering Avis Preferred at the time of your rental. 

32. Avis Rent A Car System, LLC, United States Privacy Notice

For the U.S. privacy notice for Avis, please visit this address: www.avis.com/privacy

33. Aviscar Inc., Canadian Privacy Policy

For the Canadian privacy notice for Avis, please visit this address: www.avis.com/CAprivacy

We at Aviscar, Inc. ("Avis") recognise the importance of protecting your personally identifiable
information ("PII") that you provide to us. As of January 1, 2004, the Canadian federal
government's Personal Information Protection and Electronic Document Act (PIPEDA), a new
privacy law, will apply to Avis' Canadian operations. In addition, the provinces of Quebec,
British Columbia and Alberta have enacted or intend to enact a private sector privacy law.
These acts regulate the collection, use and handling of PII (e.g., personal information about
an individual) regardless of how the information exists. This policy explains how Avis protects
your privacy and summarises how and why we collect, use and disclose PII that you may
provide to us. This policy is applicable to PII that you provide to Avis in Canada, and that is
held in the Avis System's central database located in the United States. This privacy policy
does not apply to PII you provide directly to related companies of Avis located outside of
Canada. Some of the countries in which the Avis System operates in have privacy or data
protection laws similar to the laws in Canada; other countries in which the Avis System
operates do not. PII does not include the name, title or business address or office telephone
number of an employee of an organization, or the name, address, telephone number, or
similar information of a person that is publicly available (e.g., in a public telephone directory).
In this policy we also explain how you can contact us if you have a question about, or want to
make a change to or delete, any PII that Avis may be holding about you. We strongly recommend that you take the time to read this privacy policy and retain it for future reference.

 

What PII Does Avis Collect About You and How Does It Collect It?

When you make a reservation, rent a car and/or join any of Avis' programs, we need to
collect certain information about you in order to provide our services. The information we
require is necessary in order to identify you, contact you, provide the requested service and
administer your rentals. The service that you use will determine what information we collect
from you. This information will include at least some of the following about you:

When you rent a car, we will also record information that details your rental as recorded in
your rental agreement (e.g., where you rented the car, where and when you returned the car,
payment arrangements, insurance preferences, gas consumption, mileage and other
information related to the vehicle rental). In addition, in order to better serve you, Avis offers
customized rental services on a membership basis. If you wish to join and request one of
these services, such as Preferred Service, President's Club, Chairman's Club or the Avis
Weekender Club, Avis may need more information than is required for providing standard car
rental service. Information on what PII is collected and used in connection with these services
is available in brochures and materials describing these services. We may also need certain
information from you when you request any of the following services and/or equipment:
Special Needs/Optional Equipment, Special Offers/Discounts, Partner Member Numbers, use
of an Avis AWD number, Frequent Traveler numbers and Car Preferences. For example, if you
wish to use a discount that Avis provides to members of an association to which you belong,
we will collect information about your membership in that association, both to verify your
membership and to provide you with the correct discount for our services. The PII we collect
about you will be with your express or implied consent, by your request for our services. How
we collect PII will depend on how you use our services. We may collect PII directly from you
by telephone, fax, e-mail, at the counter, upon your completion of an application or enrolment
form, or through your use of our website. We may also collect information about you indirectly
though a travel agent, an account program or through one of our partner programs when you
deal with us through those means. You may choose not to provide some or all of your PII to
us, but this may prevent us from providing our services to you, or limit our ability to provide
you with the level of service that you would otherwise expect from us.

How Is My Personal Information Used or Disclosed by Avis?

We strive to ensure a stress-free rental experience and are dedicated to building a rewarding
and lasting relationship with every customer. In order to provide the level of service we
believe you expect from us, we may use and disclose your PII for the following purposes:

General Purposes - We use your PII to:

We may disclose your PII to other related and nonrelated organisations including:

Use or Disclosure for Marketing Purposes

If you have not opted-out of receiving marketing materials, we may use and disclose your PII
to offer you products and services provided by Avis, our affiliates and/or our parent company
and Avis System licensees located in Canada and the United States. We may also use (but
not disclose) your PII to offer you products and services provided by Avis System program
partner organisations. While these organisations change over time, our program partners are
generally from the transportation, vacation and other travel related sectors. A list of our
affiliates and current program partner organizations may be obtained by contacting us
through one of the methods included in this policy. You may choose not to allow us to use or
disclose your PII for direct marketing purposes by indicating your preference on the rental
agreement or by contacting us as outlined below (see "Whom Can You Contact for Further
Information?"). The service providers we have retained to perform services on our behalf,
are not authorized by us to use or disclose the information except as necessary to perform
services on our behalf or to comply with legal requirements.

Use to Provide Customer Service
When you provide us with your PII, we will enter your information into the centralised Avis
System database that is located and maintained in the United States. Once your information
is in the Avis System database, it will not be used for any purpose not set forth in this policy.
Your PII will be accessible by Avis System entities and, should you request services from Avis
System licensee locations, those Avis System licensees. Some of the countries in which the
Avis System operates do not have, or have different privacy or data protection laws. The laws
of these countries may apply if you provide personal information to Avis System entities
and/or licensees in these countries.

How Does Avis Protect My PII?

We take reasonable steps to protect all of the PII we hold from misuse, loss, unauthorised
access and modification or disclosure in violation of this policy. This protection applies in
relation to information stored in both electronic and hard copy form. Access to the Avis
System Database is restricted to authorised personnel and is password protected. PII
transmitted through our website is encrypted.

Can I Access the PII that Avis Has About Me?

You may access any PII that we have collected about you subject to certain exceptions. We
will normally provide access without charge unless you either request access to a large
volume of information, or we have to access archived records to obtain the information. In
these circumstances, we may impose a reasonable fee. We will, however, advise you of that
fee in advance. You may challenge the reasonableness of the cost. Details of how to contact
us are set out below. There may be instances where we may not be able to provide you
access to your PII, for certain reasons. Among these are; it has been destroyed or deleted
after expiry of applicable retention periods, it contains PII of other persons or it contains
commercially sensitive or proprietary information owned by us. If we are unable to provide
you access, we will explain why and document that for our records.

Tell Us If We Need to Update Your PII or Preferences

If you registered online you can go online and update the PII we hold about you. If you did
not register online and want to update your PII preferences, you can contact Avis at the
number and/or addresses set out in this policy. You play an active role in assisting Avis in
maintaining the accuracy of your PII for as long as it is used for the purposes set out in this
policy. Your prompt notification to us of any changes to your PII will assist us. If we don't
agree to make the changes, you may challenge our decision.

Use of Website Tracking and Cookies

Use of Internet Protocol ("IP") Addresses: An IP address is a unique number that is
automatically assigned to your computer whenever you are surfing the Internet so that your
computer can be identified by the main computers, known as "web servers," that "serve up"
web pages. This allows us to identify and gather general information and data about use of
the site, such as the web pages viewed on www.avis.com. Avis collects IP addresses for the
purposes of helping us diagnose problems with our main computers, for system
administration, to report aggregated information to our business partners, and to audit the
use of our website. When users request web pages from our website, our Web servers log
the User's IP address. We do not normally link IP addresses to anything personally
identifiable, which means that a user's session will be logged, but the user will remain
anonymous to us. For example, we collect and/or track the home server domain name, the
type of computer, and the type of web browser used by you to access this website. Such
collection and tracking information is gathered by us as you navigate through our website,
and will be used by us for our business purposes only. We can, and will, use IP addresses to
identify you when we feel it is necessary to enforce compliance with our Website Terms of
Use or to protect our service, site, users or others.

Cookies

Cookies are small pieces of information that a website sends to your computer for
record-keeping purposes, and is stored in a file on your computer's hard drive. Cookies
make web-surfing easier for you by saving your preferences so that we can use the
saved information to facilitate your use of our website when you return to the website.
Cookies do not tell us your individual identity unless you have chosen to provide it to us. We
never save passwords or credit card information in cookies. The use of cookies is an industry
standard, and as such, you will find that most major websites use them. You can delete your
cookie file at any time. Most web browsers are initially set up to accept cookies. You can reset
your web browser to refuse cookies or to indicate when a cookie is being sent. However, note
that some parts of Avis and/or Avis-affiliates' services will not function properly or may be
considerably slower if you refuse cookies. For example, without cookies, you will not be able
to set personalized preferences, and/or may have difficulty completing transactions. Avis
and/or Avis' affiliates have two (2) primary uses for cookies. First, we use them to specify a
user's preferences. For example, you can specify keywords across several categories or
markets so you don't have to tell us repeatedly your car choice. Second, we use cookies to
track website usage trends and patterns. This helps us understand our users' needs better
and improve areas of our website. While both of these activities depend on the use of cookies,
you have the option of disabling (refusing) the cookies via your web browser preferences. We
use third party ad serving technology to serve ads when you visit our website. This technology
uses information about your visits to this site (not including your name, address, or other
personal information) to serve our ads to you. In the course of delivering our advertisements
to you, a unique third party cookie may be placed or recognized on your browser. You may
occasionally get cookies from our business partners if you use the links on our website to
reach their respective websites. Avis and/or Avis-affiliates do not control these cookies.
We also share website usage information about visitors to our website with a reputable third
party for the purpose of targeting our Internet banner advertisements on this site and other
sites. To do this, we use web beacons and cookies provided by our third-party ad server on
this site. The information we collect and share through this technology is not personally
identifiable. The use of advertising cookies and web beacons sent by such third-party web
servers is standard in the Internet industry. For more information about our third party ad
server, cookies and how to opt-out, please go to doubleclick.net/us/corporate/privacy.

What You Consent And Agree To

When you provide us with your PII, you consent and agree to our use and disclosure of your
personal information in accordance with this Policy including, in particular to:

Your Options

You can opt-out of use and disclosure of your information for marketing purposes and customer
satisfaction surveys by contacting Avis through one of the methods below. In addition, you can
withdraw your prior consent by any of the methods provided below under "Whom Can I Contact
For Further Information?" Your consent will be withdrawn, however, it is possible that you may
receive promotions scheduled prior to our receipt of your withdrawal of consent.

Changes to this Policy

This is our current privacy policy outlining our PII management practices. It replaces any
other privacy policy published by us prior to the date below. We may change this policy from
time to time. If you have any questions, need to modify, or delete your PII or to obtain an up
to date copy of our privacy policy, contact us. This Policy was last updated in August 2006.

Whom Can You Contact for Further Information?

If you wish to contact us to: (1) inquire about our privacy practices; (2) provide feedback
and comments; (3) access or correct your PII we have; and/or (4) opt-out of further
communications, contact us as detailed below. We offer Customers the opportunity to
"opt-out" of use and disclosure of the Customer's PII for marketing purposes and customer
satisfaction surveys. You can elect to opt-out from communications for these purposes,
by contacting the Privacy Officer as indicated below. We also incorporate into our
Data Warehouse "do not market" lists maintained by certain other organisations.
Customers can contact Avis for any of the above reasons by using the following methods:

1. Telephone to Customer Service: 1-800-352-7900

2. Fax: 1-416-213-8515

3. E-mail: privacy.officer.ca@avis.com

4. Mail: Privacy Officer, AvisCar Inc., 1 Convair Drive East, Toronto, Ontario M9W 6Z9

Dispute Resolution

If you are not satisfied with the way in which we handle your inquiry, you can contact
any of the following:

1. Avis Privacy Officer
a. Mail: Avis Privacy Officer, AvisCar Inc., 1 Convair Drive East, Toronto, Ontario M9W 6Z9
b. Phone: 1-416-213-8400
c. Fax: 1-416-213-8515
d. E-mail: privacy.officer.ca@avis.com

2. Avis Legal Department
a. Mail: 6 Sylvan Way, Parsippany, NJ 07054
b. Phone: 973-496-0202
c. Fax: 973-496-3444

If you are not satisfied with the way we handle your complaint, you can also contact:

3. The Privacy Commissioner of Canada
a. Mail: 112 Kent Street, Ottawa, Ontario K1A 1H3
b. Phone: 1-800-282-1376
c. Fax: 613-967-6850
d. E-mail: cai.communications@cai.gouv.qc.caavis

Links to provincial Information and Privacy Commissioners can be found on the Privacy
Commissioner of Canada website at www.privcom.gc.ca/.

Warning Notices for Rentals in:

Arizona: It shall be a violation of Arizona revised statute 13-1806 if this vehicle is not
returned within 72 hours of the specified date and time and you shall be subject to a
maximum fine of $150,000 and/or maximum imprisonment of 1.875 years. Cars shall not be
driven into Mexico.

District of Columbia: Warning-failure to return any rented vehicle in accordance with the
terms of this Rental Agreement may result in criminal penalty of up to 3 years in jail.

Washington: Warning-failure to promptly return this vehicle on the date indicated may
result in criminal prosecution under RCW 9.45.062.

Notice: Florida: Dade County-You must be provided with a local road map with each
rental. Your signature on the Master Rental Agreement acknowledges receipt of that map,
therefore you need not sign for it at time of rental.

AUSTRALIA

AVIS PREFERRED SERVICE - AUSTRALIAN TERMS AND CONDITIONS

AUSTRALIA
Effective 11 March 2014

The following documents are set out below:

(together, the Australian Terms and Conditions).

Your participation in the Avis Preferred Service Program (Program)

Your participation in the Program is on the following basis:

  1. The Australian Terms and Conditions apply only to Your rental of a Vehicle in Australia.
  2. W.T.H. Pty Limited ABN 15 000 165 855 trading as 'Avis Australia' (Avis Australia) may change the Rental Agreement, the Avis Privacy Notice and the AIG Policy from time to time.
  3. The Roads and Maritime Services ABN 76 236 371 088 (RMS) may change the RMS Terms and Conditions and the RMS Privacy Consent (together, the RMS Customer Agreement) from time to time.
  4. The Australian Terms and Conditions which govern:
    (a) a rental of a Vehicle by You from Avis (as defined in the Rental Agreement) (Avis); and
    (b) Your use of the RMS E-Toll Facility (as defined in the RMS Customer Agreement) during the rental,
    will be those applicable at the time of Your rental as posted on the Avis Australia website (www.avis.com.au).
  5. You can request Avis Australia (during Sydney business hours) to send you a copy of the Australian Terms and Conditions free of charge.
  6. Your Rental Agreement and Your RMS Customer Agreement in respect of a Vehicle rented from Avis are made on the date that You rent the Vehicle from Avis.
  7. Each time you rent a Vehicle from Avis:
    (a) You agree to be bound by the Australian Terms and Conditions;
    (b) You accept those services known as 'Loss Damage Waiver', 'Excess Reduction' and the 'Protection Package' as indicated on Your Enrolment Profile sent to Avis from time to time (Enrolment Profile);
    (c) You accept the 'Rental Options' as indicated on Your Enrolment Profile; and
    (d) You consent to Avis and RMS disclosing your information to entities located outside Australia for the purposes set out in the Avis Privacy Notice and the RMS Privacy Consent respectively, on the basis that neither Avis nor RMS is required to ensure that any overseas recipient complies with Australian privacy laws.
  8. You may change your Enrolment Profile at any time by giving Avis Australia 14 days' written notice, or via your online profile at www.avis.com.au
  9. For each rental, You must make Your reservation at least 24 hours before Your chosen time of rental, and inform the reservation agent that the reservation is for an Avis Preferred Service rental.
  10. Avis Australia may change the locations from where the Program is available from time to time and without notice to You. You may find out which Avis locations participate in the Program by asking when You reserve a Vehicle.
  11. You must follow standard Avis rental procedures at locations not participating in the Program at the time of rental.
  12. Avis may terminate Your participation in the Program at any time if You or an Authorised Driver commits a material breach of the Australian Terms and Conditions.

OUR COMMITMENT TO YOU

The Avis Group is a leading car rental group in Australia and New Zealand and the winner of major Quality and Customer Service Awards, servicing both the leisure and business traveller. We are committed to providing quality service and value for money. In particular:

CONSUMER RIGHTS STATEMENT

All Your rights set out in this Rental Agreement are in addition to Your rights as a consumer ("Your Consumer Rights) under applicable consumer protection legislation, including the Australian Consumer Law.

Your Consumer Rights are not excluded, restricted or modified by this Rental Agreement.

You can find out more about Your Consumer Rights from consumer organisations and bodies such as the Australian Competition and Consumer Commission and State/Territory fair trading authorities.

AVIS TERMS AND CONDITIONS OF RENTAL

INTERPRETING YOUR RENTAL AGREEMENT

1. In these Terms and Conditions:

'Accessory' means any equipment attached to the Vehicle, including (as applicable) any global positioning system receiver or similar device or any child restraint, booster or similar equipment;
'Avis Insurance Policy' means a policy of liability insurance held by Avis for Your and an Authorised Driver's liability to a third party for damage to the property of that third party which is caused by the legal use of the Vehicle by You or an Authorised Driver;
'Authorised Driver' means:

'Avis' means W.T.H. Pty Limited ABN 15 000 165 855 trading as 'Avis Australia' or, where applicable, an independent Avis Rent A Car System licensee;
'Collection Costs' means Avis' reasonable costs of collecting unpaid Rental Charges from You (including Avis' legal costs) and Avis' administration fee of $75 and its debt collection agent's fee equal to 10% of the unpaid Rental Charges;
'Enrolment Profile' means Your current enrolment profile for renting Vehicles under the Avis Preferred Service as notified in writing to Avis from time to time, or via your online profile at www.avis.com.au;
'Excess Amount' means the amount shown as 'Excess' on the Rental Document;
'Manufacturer's Specifications' means the specifications of the manufacturer of the Vehicle as set out in the Vehicle's operations manual located in the glove box of the Vehicle;
'Overhead Damage' means damage to the Vehicle or property of any third party caused by the Vehicle coming into contact with anything above the top of the door seal and the top of the front and back windscreens;
'Rental Charges' means the fees, costs, amounts and charges specified on the Rental Document or payable under the Rental Agreement;
'Rental Document' means the document issued by Avis to You when a Vehicle is rented to You and which sets out Your details, the Vehicle's details and some of the fees, costs, amounts and charges payable under the Rental Agreement;
'Rental Period' means the period commencing on the date shown on the Rental Document and ending on the date that You return the Vehicle to Avis;
'Substitute Vehicle Insurance' means a policy of motor vehicle insurance held by You or an Authorised Driver which covers You or the Authorised Driver while using the Vehicle as a substitute for the vehicle insured under that policy;
'Underbody Damage' means damage to the Vehicle caused by the Vehicle coming into contact with any thing below the bottom of the door seal and the bottom of the front and rear bumper bars;
'Vehicle' means the vehicle described on the Rental Document (or any substitute vehicle), and includes its parts, components, keys, remote opening devices, any tag or device for paying electronic tolls, all Accessories and contents supplied by Avis;
'You' or 'Your' refers to the person(s) with whom the Rental Agreement is made; and
'Your Account' means the credit card or Avis charge account to which Your Rental Charges are to be debited

DRIVER
2.1 You agree and acknowledge that:

(a) only You or an Authorised Driver will drive the Vehicle; and
(b) You and any Authorised Driver hold a current licence (not being a learner's licence or provisional licence) to drive the Vehicle and have been licensed to drive vehicles of the same category as the Vehicle for at least 12 consecutive months.

2.2 You are responsible for the acts and omissions of an Authorised Driver or any other person You allow to drive the Vehicle and neither You nor any unauthorised driver will have the benefit of the Loss Damage Waiver option or Excess Reduction option (if accepted or included in Your rate) if You allow an unauthorised driver to drive the Vehicle.

WHERE YOU CAN AND CANNOT DRIVE THE VEHICLE

3.1 You and any Authorised Driver must only use the Vehicle on a road which is properly formed and constructed as a sealed, metalled or gravel road (unless the Vehicle is a 4 wheel drive vehicle).
3.2 You and any Authorised Driver must not, unless authorised in writing by Avis, drive or take the Vehicle:

(a) to Gove Peninsula or any island off the coast of Australia (including, but not limited to, Kangaroo Island, Bruny Island, Fraser Island, Magnetic Island, Groote Eylandt, or the Tiwi Islands);
(b) into or out of the Northern Territory, Western Australia or Tasmania;
(c) in Queensland:

(1) on Highway No.27: beyond Chillagoe in a Westerly direction;
(2) on Highway No.1: beyond Normanton in a Southerly, direction and no further North than Karumba;
(3) if the Vehicle is a passenger vehicle or truck, beyond Cooktown to the North or Lakeland to the West and no further North than Cape Tribulation on the Coast Road; or
(4) on the Coast Road from Helenvale to Cape Tribulation, or from Laura to Lakeland, unless the Vehicle is a 4 wheel drive vehicle;

(d) in the snow (at any time and anywhere (including Tasmania));
(e) above the snow line in:

(1) New South Wales (being Jindabyne); or
(2) Victoria (being Bright),
from the beginning of June until the end of September;

(f) on beaches or through streams, dams, rivers or flood waters; or
(g) in Western Australia, to any parts North of Carnarvon;
(h) in the Northern Territory, on the Jim Jim Falls Road to Jim Jim Falls and Twin Falls.

USE OF THE VEHICLE
4.1 You and any Authorised Driver must:

(a) not use, or allow the Vehicle to be used, for any illegal purpose, race, contest or performance test of any kind;
(b) not, without Avis' prior written consent, use, or allow the Vehicle to be used, to push anything;
(c) not carry, or allow the Vehicle to carry, more passengers than may be properly accommodated by the seat belt restraints provided in the Vehicle;
(d) not be under the influence of alcohol, drugs or have a blood alcohol content that exceeds the legal limit in the State or Territory in which the Vehicle is driven;
(e) not, without Avis' prior written consent, use or allow the Vehicle to be used to carry passengers for payment of any kind;
(f) not use the Vehicle when it is damaged or unsafe;
(g) not drive the Vehicle after an accident or hitting an object (including an animal) until You have obtained Avis' approval to do so;
(h) not use the Vehicle to transport goods, except in compliance with all necessary approvals, permits, licences and government requirements (to be obtained at Your cost) and in accordance with the Manufacturer's Specifications and Avis' recommendations;
(i) not, without Avis' prior written consent, use the Vehicle to carry any inflammable substance which has a flash point under 22.8°C or any other explosive or corrosive substances;
(j) not use the Vehicle for the conveyance or towing of any load unless You have Avis' prior written consent; the load is correctly loaded and secured and not in excess of that for which the Vehicle was manufactured; for towing, the Vehicle is fitted with a tow bar; and the conveyance or towing is undertaken in accordance with the Manufacturer's Specifications and Avis' recommendations; and
(k) not use the Vehicle in contravention of any law.

4.2 You must pay for any unauthorised repairs to the Vehicle and for all parking, speeding and traffic infringements and tolls in respect of the Vehicle during the Rental Period.

MAINTENANCE, SECURITY AND SAFETY
5.1 You and any Authorised Driver must:

(a) maintain all of the Vehicle's engine oils and engine coolant levels to the Manufacturer's Specifications;
(b) fill the Vehicle with only the fuel type specified in the Manufacturer's Specifications;
(c) keep the Vehicle locked and the keys under Your or the Authorised Driver's personal control at all times; and
(d) comply with all applicable seat belt and child restraint laws.

5.2 You must not have repairs to the Vehicle carried out unless Avis authorises You to do so. Avis requires verification of the cost of repairs for reimbursement and GST purposes. You should obtain an original tax invoice/receipt to assist Avis. Avis will reimburse You for any repairs to the Vehicle authorised by it, provided that the cost of those repairs is verified. To the extent that Avis cannot verify the cost of repairs, Avis will not reimburse You.

RETURN OF VEHICLE
6.1 You must return the Vehicle to Avis:

(a) to the place, on the date and by the time shown on the Rental Document unless you have informed Avis of a change prior to the return date and Avis has agreed to the change; and
(b) in the same condition as it was at the commencement of the Rental Period, fair wear and tear excepted.

6.2 If You tell Avis that You wish to return the Vehicle to a location other than that stated on the Rental Document, Avis will advise You of the amount of the 'one-way fee' that You will incur (unless clause 6.5(a) applies to You). If You do not tell Avis in advance, You must pay a 'one-way fee' of up to $2 per kilometre (depending on the type of Vehicle and the distance travelled) to be determined and paid at the end of the Rental Period. You will also be liable for any Rental Charges calculated under clause 6.4.

6.3 Despite clauses 6.1 and 6.2, You must return the Vehicle to an Avis location during normal business hours.

6.4 If:

(a) You return the Vehicle on a date, or at a time, or to a place other than that shown on the Rental Document; or
(b) You do not comply with any special conditions set out in the 'Rates' section on the Rental Document,
the rates shown on the Rental Document will not apply and You must pay the Avis standard rate for the Vehicle for the Rental Period.

6.5 Avis may request the immediate return of the Vehicle, or Avis may recover the Vehicle without notice, if:

(a) the credit limit on Your method of payment would be exceeded by the debiting of the Rental Charges for a requested extension of the rental of Your Vehicle or if a 'one-way fee' becomes payable by You;
(b) the Rental Period expires without satisfactory arrangements having been made by You with Avis; or
(c) Avis reasonably suspects that:

(1) the Vehicle may be used for an unlawful purpose;
(2) damage to the Vehicle, or injury to persons or property is likely to occur; or
(3) the Vehicle will be involved in an industrial dispute.

6.6 If You do not return the Vehicle on the date and by the time shown on the Rental Document (or any extended date or time agreed with Avis) then;

(a) after written notice to You and if the location of the Vehicle is unknown, Avis may report the Vehicle as stolen to the Police; and
(b) You must pay Avis all Rental Charges (including additional Rental Charges) and compensate Avis in accordance with clause 8 for any loss Avis suffers (including all additional costs Avis incurs in recovering the Vehicle) up to the time that the Vehicle is recovered by Avis.

FUEL
7.1 You must fill the Vehicle only with the fuel type specified in the Manufacturer's Specifications.
7.2 If You do not select the 'Prepaid Fuel Option' (where available), and You return the Vehicle with less fuel than it had when You rented it, You must pay the Fuel Service amount per litre as set out on the Rental Document.
7.3 The fuel level of the Vehicle at the time You rent it and at the time You return it to Avis is determined by visual inspection by Avis of the Vehicle's fuel gauge.

LOSS DAMAGE WAIVER, DAMAGE AND LOSS OF PROPERTY
8.1 Subject to this clause 8, You are liable:

(a) for the loss of, and all damage to, the Vehicle; and
(b) for all damage to the property of any person:

(i) which is caused or contributed to by You or any person You allow to drive the Vehicle; or
(ii) which arises from the use of the Vehicle by You or any person You allow to drive the Vehicle.
This clause 8 does not apply to any damage or loss for which Avis is liable to You under this Rental Agreement.
Remember that references to the 'Vehicle' include all of its parts, components, Accessories and contents (see the definitions of 'Vehicle' and 'Accessory' in clause 1).

8.2 Subject to clauses 8.3 and 8.4, Avis waives Your liability under clause 8.1 for damage to, or loss of, the Vehicle and will ensure that You and any Authorised Driver are entitled to be indemnified under the Avis Insurance Policy, if:

(a) You accept and pay for the Loss Damage Waiver option on the Rental Document (or if it is included in Your rate); and
(b) You pay the Excess Amount for each separate event involving:

(i) damage (including hail damage) to, or loss of, the Vehicle; or
(ii) damage to the property of any third party which is caused by the use of
the Vehicle by You or an Authorised Driver.

8.3 Additional amounts payable: In addition to Clause 8.2, You must always pay to Avis the following costs and fees:

(a) the cost of repairing any:

(i) Overhead Damage or Underbody Damage;
(ii) water damage to the Vehicle;
(iii) damage to the Vehicle or to the property of any third party caused by a breach of clause 3, 4.1 or 5;
(iv) damage to a tyre or an Accessory not attributable to normal wear and tear;
(v) damage to the Vehicle or to the property of any third party caused deliberately or recklessly by You, any other driver of the Vehicle or any passenger carried during the Rental Period;

(b) the cost of replacing, if lost or stolen, an Accessory; and
(c) if You have breached the Rental Agreement, a per day loss of revenue fee based on the estimated downtime of the Vehicle.

8.4

(a) For the purposes of this clause 8.4, 'Recovery Costs' means, in relation to the loss of, or damage to, the Vehicle:

(1) any appraisal fees;
(2) any towing, storage and recovery costs; and
(3) an administrative fee reflecting the cost of making arrangements for repairs and towing and other administrative activities.

(b) If clause 8.2 or 8.3 applies, You must pay to Avis, or Avis may debit Your Account with, the Excess Amount at the time of loss of, or damage to, the Vehicle pending Avis' assessment of the loss and damage and, if applicable, the repair of the Vehicle, subject to Your right to a refund under clause 8.5(b).
(c) For the purposes of calculating any refund under clause 8.4(b), Avis will add the Recovery Costs to the amount of the costs of damage and repair to the Vehicle.
(d) If clause 8.3 applies, and if the total of the Recovery Costs and the costs and fees that You must pay under clause 8.3 is greater than the Excess Amount (with the difference being the 'Gap Amount'), You must pay to Avis, or Avis may debit Your Account with, the Gap Amount.
8.5 (a) Where You are required to pay Avis under this clause 8, the amount You must pay for any loss, damage, repair, cost or fee:

(1) may be reasonably determined by Avis; and
(2) in relation to damage to the Vehicle, is the lesser of the cost of repairs to the Vehicle or the market value of the Vehicle at the time of the damage.

(b) If the amount determined by Avis and paid by You under this clause 8.5 exceeds the final cost of the loss, damage or repair, Avis will refund the difference to You.
(c) Avis will provide details to You of the final cost of the loss, damage or repair on request by You.

GREENHOUSE INITIATIVE
9. If You make the optional contribution towards the Avis Greenhouse Initiative then Avis will pay the full amount of Your contribution towards that Initiative and its administration. That means that Avis will use up (or have used up on its behalf) a quantity of offsets from projects approved under the National Carbon Offset Standard of the Australian Government which will offset at least some of the greenhouse gases generated by Your use of the Vehicle. For more information on the National Carbon Offset Standard, visit the Government's website at www.climatechange.gov.au/government/initiatives/national-carbon-offset-standard.aspx.

CLAIMS AND PROCEEDINGS
10.1 Where the use of the Vehicle by You, an Authorised Driver, or any other person results in an accident or claim ('Incident'), or where damage or loss is sustained to the Vehicle or the property of any third party, You must ensure that You or any Authorised Driver:

(a) promptly reports the Incident to the local police (if required by law);
(b) promptly reports the Incident in writing to Avis;
(c) does not, without Avis' prior written consent, make or give any offer, promise of payment, settlement, waiver, release, indemnity or admission of liability in relation to the Incident;
(d) permits Avis or its insurer at its own cost to bring, defend, enforce or settle any legal proceedings against a third party in Your name in relation to the Incident;
(e) permits or ensures that Avis may claim in Your name or that of the Authorised Driver under any applicable Substitute Vehicle Insurance, and assist, and cause the Authorised Driver to assist, Avis in making such a claim, including assigning any right to claim under any Substitute Vehicle Insurance to Avis; and
(f) completes and furnishes to Avis within a reasonable time any statement, information or assistance which Avis or its insurer may reasonably require, including attending at a lawyer's office and at Court to give evidence.

10.2 Avis will meet Your reasonable out-of-pocket expenses in complying with clause 10.1(e) or 10.1(f).
10.3 If you do not comply with clause 10.1(b), and Avis is unable to investigate the Incident, Avis will debit all Rental Charges to Your Account pending receipt of Your report about the Incident.

PAYMENT
11.1 At the end of the Rental Period, You must pay Avis:

(a) all Rental Charges;
(b) any amount paid or payable by Avis or You to any person arising out of Your use of the Vehicle or imposed on You or Avis by any government or other competent authority; and
(c) any amount for which You are liable to Avis under the Rental Agreement, in respect of a breach of the Rental Agreement or otherwise. Avis will provide details to You of any amount payable under this clause 11.1(c).

11.2 Each Rental Charge calculated and invoiced to You at the time of the return of the Vehicle is subject to subsequent verification by Avis. If a Rental Charge is to be adjusted, Avis will provide details to You if Avis has Your contact details.
11.3 The minimum charge You must pay for the rental of the Vehicle is an amount equivalent to:

(a) one day's rental at the 'daily rate' shown on the Rental Document (subject to clause 6.4); plus
(b) the amount payable for the number of kilometres driven during the Rental Period.

11.4 Distance charges are measured from the Vehicle's odometer.
11.5 You authorise Avis to charge all amounts payable to Avis under the Rental Agreement to Your Account.
11.6 Avis will pay, within a reasonable time, any refund due to You by such method as Avis may reasonably choose.
11.7 If You fail to pay any amount due under or in connection with the Rental Agreement within 14 days of the date by which You were required to pay the amount, You must also pay Avis:

(a) interest at 10% per annum (compounded daily) on the amount from the expiry of 14 days from the date on which You were required to pay the amount to the date of payment; and
(b) on and as demanded, Avis' Collection Costs including interest on Avis' Collection Costs calculated in accordance with clause 11.7(a) from the date of demand.

TERMINATION
12.1 Either party may terminate the Rental Agreement at any time if the other party commits a material breach of the Rental Agreement.
12.2 Subject to clauses 6.2 to 6.6 (inclusive) and 11.3, You may terminate the Rental Agreement at any time by returning the Vehicle to Avis.

PROPERTY IN VEHICLE
13 Unless Avis or an Avis employee acting in the course of their employment is negligent, Avis is not liable to any person for any loss of, or damage to any property:

(a) left in the Vehicle after its return to Avis; or
(b) stolen from the Vehicle or otherwise lost during the rental.

PERSONAL PROPERTY SECURITIES LAW
14.1 The following terms have their respective meanings in the Personal Property Securities Act 2009 (Cth) ('PPSA') - financing statement, interested person, register proceeds, security agreement and security interest.
14.2 You acknowledge that:

(a) by renting the Vehicle from Avis, You may be granting a security interest in the Vehicle (and any proceeds) to Avis, and that this Rental Agreement may constitute a security agreement;
(b) any security interest arising under this Rental Agreement attaches to the Vehicle when You obtain possession of the Vehicle and not at any other time; and
(c) Avis may perfect its security interest by lodging a financing statement on the PPSA register;

14.3 Avis does not need to give You any notice under the PPSA (including a notice of a verification statement) unless the notice is required by the PPSA and that requirement cannot be excluded.
14.4 You must do anything reasonably required by Avis to enable Avis to register its security interest, with the priority it requires, and to maintain the registration.

AVIS AUSTRALIA PRIVACY NOTICE
We at Avis Australia recognise the importance of protecting your personal information. This notice explains how the Avis Group (see 'About Avis' below) protects your privacy and summarises how it collects, uses and discloses personal information about you. For our full Privacy Notice please see www.avis.com.au or contact us to request a copy. This notice applies to personal information we hold about you in Australia only. Because the Avis Group operates a vehicle rental system in many countries, your personal information will also be held in and accessible by Avis Group staff located in other countries.

ABOUT AVIS 'Avis Australia' is the trading name of W.T.H. Pty Limited ABN 15 000 165 855 (WTH) which is a subsidiary of Avis Rent A Car System, LLC., located in the United States. These companies are part of the Avis Group. Through these companies, and their subsidiaries and licensees, the Avis Group manage thousands of Avis car rental locations around the globe. For this Notice, Avis Australia, we, us or our means WTH and its Avis licensees; Avis Group means all Avis companies and licensees world wide.

WHAT PERSONAL INFORMATION DOES AVIS AUSTRALIA COLLECT ABOUT ME AND HOW DOES IT COLLECT IT?
When you rent a vehicle from Avis Australia, we need to collect certain information from you. The service you use will determine what information we collect from you. That information may include your name, contact details, date of birth, driver's licence number, payment details, referees, company name and employee number. We may collect information about you from you or through a travel agent, a corporate program, your representatives, one of our partner programs or through a credit reporting body. We may also use electronic tools to monitor the location, usage and servicing of your vehicle, including your speed, time, fuel consumption, distances travelled and current previous locations visited. We are required or authorised to collect some personal information under laws such as the following State/Territory vehicle registration laws: Road Transport (Driver Licensing) Act (ACT), Road Transport Act (NSW), Motor Vehicles Act (NT), Transport Operations (Road Use Management) Act (QLD), Motor Vehicles Act (SA), Vehicle and Traffic Act (Tas) and Road Safety Act (VIC) and Road Traffic Act (WA). If we are unable to collect your personal information, this may prevent us from providing our services to you or limit our ability to provide you with the level of service that you would normally expect from us. Where you provide us with personal information about someone else you must have their consent to provide their personal information to us based on this notice.

HOW IS MY PERSONAL INFORMATION USED OR DISCLOSED BY AVIS AUSTRALIA?
We may use and disclose your personal information for the following purposes:

General purposes We use your personal information to:
provide the services that you request; do all things necessary to administer those services; research, develop, manage, protect and improve our services and vehicles; communicate with you regarding your vehicle, safety, arrangements with us and other matters; investigate, prevent and deal with fraud, unlawful activity and breaches of our agreement with you; conduct customer satisfaction surveys and inform you of improvements to our services; and maintain and develop our software and other business systems.

Disclosure to third parties

We may disclose your personal information to third parties around the world including:
other members of the Avis Group; your company or organisation if you use our services under a corporate account; one of our program partners if you are a member of their frequent traveller program and you have asked us to send them details of your Rental Agreement with us; our contracted service providers (including our market research company and our mail house); credit card providers; credit reporting agencies (see 'Payment default' below) and fraud checking agencies; debt collection agencies, if you default in payment of amounts owed to us; councils, government and private organisations responsible for the processing of traffic related infringements or the payment of road and traffic tolls; in relation to an accident or claim, insurers, the police and other persons involved in the accident or claim; driver licensing authorities; and government, regulatory and law enforcement agencies where the disclosure is required or authorised by law.

Use or disclosure for direct marketing purposes
We may use and disclose your personal information to offer you products and services provided by the Avis Group. We may also use your personal information to offer you products and services provided by companies participating in Avis partner programs. We may continue to provide these offers to you by email, telephone, fax or any other form of communication until you opt out. You can opt out by indicating your preference on Your Enrolment Profile or by contacting us.

Payment default If you default in the payment of any rental fees or charges to us, we may give information about you to a credit reporting body for some or all of the following reasons: to obtain a credit report about you; to allow the credit reporting body to create or maintain a credit information file about you; and to list your default and the debt on that credit information file. The information may include information about payment defaults over 60 days in certain circumstances and other information as described in our Privacy Policy.

Disclosures outside of Australia When you provide us with your personal information, we will enter your details into the centralised Avis Group databases which are located and maintained by the Avis Group and its technology service providers (at the date of this Notice) in the United States. Depending on how you use our services, your personal information may be accessed by Avis Group personnel. Some of the countries that the Avis Group operates in have privacy laws with general application to the private sector; other countries, including the United States, may not. When you rent a vehicle from Avis Australia, you accept that:(a) recipients of your personal information outside Australia may not always comply with Australian privacy laws or similar obligations; (b) we will not be accountable for those recipients under the Privacy Act; (c) you may not be able to seek redress under the Privacy Act; and (d) the recipients may be subject to foreign laws which might compel further disclosures of personal information (e.g. to government authorities).

WHO CAN I CONTACT FOR FURTHER INFORMATION? If you have any privacy questions or concerns, or wish to exercise your right to access or correct your personal information (subject to exceptions under privacy laws), you can contact our Privacy Officer as follows:
By mail: Level 2, 15 Bourke Road, Mascot NSW 2020
By fax: 02 9353 9017
By telephone: 02 9353 9033
By e-mail: customer.service@avis.com.au
Please see our Privacy Policy for further details about personal information we collect, what we do with it, where we send it, website privacy, the credit reporting bodies we use and your access, correction, complaint and opt-out rights in respect of information held by us and by credit reporting bodies.

Last updated 11 March 2014.

ABOUT AVIS
'Avis Australia' is the trading name of W.T.H. Pty Limited ABN 15 000 165 855 (WTH) which is a subsidiary of Avis Rent A Car System, LLC., located in the United States. These companies are part of the Avis Group. Through these companies, and their subsidiaries and licensees, the Avis Group manage thousands of Avis car rental locations around the globe.
For this Notice, Avis Australia, we, us or our means WTH and its Avis licensees; Avis Group means all Avis companies and licensees world wide.

WHAT PERSONAL INFORMATION DOES AVIS AUSTRALIA COLLECT ABOUT ME AND HOW DOES IT COLLECT IT?
When you rent a vehicle from Avis Australia, we need to collect certain information from you. The service you use will determine what information we collect from you. That information may include your name, contact details, date of birth, driver's licence number, payment details, referees, company name and employee number.
We may collect information about you from you or through a travel agent, a corporate program, one of our partner programs or through a credit reporting agency. We may also use electronic tools to monitor the location, usage and servicing of your vehicle, including your speed, time, fuel consumption, distances travelled and current previous locations visited. If we are unable to collect your personal information, this may prevent us from providing our services to you or limit our ability to provide you with the level of service that you would normally expect from us.

HOW IS MY PERSONAL INFORMATION USED OR DISCLOSED BY AVIS AUSTRALIA?
We may use and disclose your personal information for the following purposes:

General purposes
We use your personal information to:

• provide the services that you request;
• do all things necessary to administer those services;
• research, develop, manage, protect and improve our services and vehicles;
• communicate with you regarding your vehicle, safety, arrangements with us and other matters;
• investigate, prevent and deal with fraud, unlawful activity and breaches of our agreement with you;
• conduct customer satisfaction surveys and inform you of improvements to our services; and
• maintain and develop our software and other business systems.

Disclosure to third parties

We may disclose your personal information to third parties around the world including:

• other members of the Avis Group;
• your company or organisation if you use our services under a corporate account;
• one of our program partners if you are a member of their frequent traveller program and you have asked us to send them details of your Rental Agreement with us;
• our contracted service providers (including our market research company and our mail house);
• credit card providers;
• credit reporting agencies (see 'Payment default' below) and fraud checking agencies;
• debt collection agencies, if you default in payment of amounts owed to us;
• councils, government and private organisations responsible for the processing of traffic related infringements or the payment of road and traffic tolls;
• in relation to an accident or claim, insurers, the police and other persons involved in the accident or claim;
• driver licensing authorities; and
• government, regulatory and law enforcement agencies where the disclosure is required or authorised by law.

Use or disclosure for direct marketing purposes
We may use and disclose your personal information to offer you products and services provided by the Avis Group. We may also use your personal information to offer you products and services provided by companies participating in Avis partner programs. We may continue to provide these offers to you by email, telephone, fax or any other form of communication until you opt out. You can opt out by indicating your preference on Your Enrolment Profile or by contacting us.

Payment default
If you default in the payment of any rental fees or charges to us, we may give information about you to a credit reporting agency for some or all of the following reasons: to obtain a credit report about you; to allow the credit reporting agency to create or maintain a credit information file about you; and to list your default and the debt on that credit information file. The information is limited to the types of information that may be disclosed under the Privacy Act 1988 (Cth) and may include limited identity particulars; the fact that you owe us money; payment defaults over 60 days for which debt collection action has started; confirmation if those disclosed payment defaults are rectified; our opinion if we consider that you have committed a serious credit infringement (that is, acted fraudulently or shown an intention not to comply with your contractual obligations).

Disclosures outside of Australia
When you provide us with your personal information, we will enter your details into the centralised Avis Group databases which are located and maintained by the Avis Group and its technology service providers (at the date of this Notice) in the United States. Depending on how you use our services, your personal information may be accessed by Avis Group personnel.
Some of the countries that the Avis Group operates in have privacy laws with general application to the private sector; other countries, including the United States, may not. When you rent a vehicle from Avis Australia, you accept that we are not required to ensure that recipients of your personal information outside Australia comply with Australian privacy laws.

WHO CAN I CONTACT FOR FURTHER INFORMATION?
If you have any privacy questions or concerns, or wish to exercise your right to access or correct your personal information (subject to exceptions under privacy laws), you can contact our Privacy Officer as follows:

By mail: Level 2, 15 Bourke Road, Mascot NSW 2020
By fax: 02 9353 9017
By telephone: 02 9353 9033
By e-mail: customer.service@avis.com.au

If you are not satisfied with the way in which we handle your enquiry, you can call the Office of the Australian Information Commissioner on 1300 363 992.

Last updated 1 December 2012.

RMS E-TOLL FACILITY TERMS AND CONDITIONS FOR THE AVIS PREFERRED SERVICE
Roads and Maritime Services (ABN 76 236 371 088) (RMS), through Avis as RMS' agent, offers an E-Toll Facility to You on these RMS Terms and Conditions.

At the time of rental of Your Vehicle from Avis, You accept, and agree to be bound by, these RMS Terms and Conditions.

1. Your E-Toll Facility

(a) Your E-Toll Facility is provided by RMS to You to enable You to pay Tolls and Fees relating to the E-Toll System in accordance with these RMS Terms and Conditions.
(b) In order to use Your E-Toll Facility, You or Your Authorised Driver must travel in an Electronic Tolling Lane.
(c) You remain responsible at all times for the acts and omissions of any Authorised Driver, any other person using the Vehicle or any Authorised Representative using or operating Your E-Toll Facility, including for any Tolls and Fees they incur.
(d) A Tag may be installed in Your Vehicle as part of the E-Toll Facility. The Tag is the property of RMS. You must not use any other tag in the Vehicle or register for any other electronic or video tolling product in relation to the Vehicle. If You do use another tag or electronic or video tolling product, You will still be charged Tolls and Fees by RMS under these RMS Terms and Conditions and You may be charged other amounts by the provider of the other tag or electronic or video tolling product used.

2. Payments, fees and charges in connection with Your E-Toll Facility

(a) You must pay the following amounts to RMS in connection with the use of Your E-Toll Facility:

(i) all Tolls (it is Your responsibility to be aware of all Tolls payable in connection with the use of a toll road);
(ii) the Service Fee for each calendar day on which the Vehicle incurs a Toll using Your E-Toll Facility;
(iii) a Processing Fee in the circumstances described in clause 5(b);
(iv) a Dishonour Fee in the circumstances described in clause 3(c); and
(v) any other costs reasonably incurred by RMS in enforcing its rights under these RMS Terms and Conditions, including any fees or charges imposed by a third party on RMS where You have refused or failed to pay any amount under these RMS Terms and Conditions. (b) You acknowledge that if You fail to pay any Tolls or Fees as required by these RMS Terms and Conditions, RMS may refer that failure to a Credit Reporting Agency.
(c) You acknowledge that part of the Service Fee is paid to Avis.

3. Payment methods and authority
Payment by Nominated Card

(a) If You are using a Nominated Card to pay for the rental of the Vehicle or have otherwise provided a Nominated Card for the payment of Tolls and Fees, You:

(i) promise to RMS that You are authorised to use the Nominated Card to meet Your payment obligations under these RMS Terms and Conditions; and
(ii) authorise RMS to debit amounts from, or credit funds to, the Nominated Card in respect of Tolls and Fees and other amounts payable to, or from, RMS under these RMS Terms and Conditions.

(b) RMS will debit Tolls and Fees from the Nominated Card as soon as practicable after the relevant Tolls and Fees are incurred or, where applicable, notified to RMS by a toll road operator.
(c) If:

(i) there are insufficient funds available in the Nominated Card to meet Your payment obligations under these RMS Terms and Conditions; or
(ii) a transaction on the Nominated Card is declined for any reason, save for:

(A) the negligence of, or wilful misconduct by, RMS or any of its officers, employees or agents; or
(B) an RMS systems error,
You will be charged a Dishonour Fee by RMS and You (or, if relevant, the Nominated Card Holder) may be charged fees, charges and interest by Your financial institution or, if relevant, the financial institution of the Nominated Card Holder.

(d) You must ensure that You immediately provide RMS with details for an alternative Nominated Card, which can be used to meet Your obligations under these RMS Terms and Conditions, and an authority for RMS to debit the alternative Nominated Card, if:

(i) the existing Nominated Card is cancelled, suspended or is otherwise not useable; or
(ii) the existing Nominated Card Holder cancels Your authorisation to use the existing Nominated Card.

Payment by Your RMS Charge Account Holder

(e) If You are using an Avis Australia Charge Account to pay for the rental of the Vehicle:

(i) You promise to RMS that You are authorised to incur Tolls and Fees and to have those Tolls and Fees debited to the RMS Charge Account; and
(ii) RMS will issue Your RMS Charge Account Holder with a monthly invoice recording all Tolls and Fees incurred or, where applicable, notified to RMS by a toll road operator.

(f) You must immediately provide RMS with updated or alternate payment method details if the RMS Charge Account is cancelled or altered or if You are no longer authorised to incur Tolls and Fees on that RMS Charge Account.

4. Errors in charging Tolls and Fees

(a) If RMS incorrectly credits You with, or pays to You, an amount in connection with Your E-Toll Facility RMS may recover that amount from You provided that RMS has given You 10 days prior written notice of its intention to do so.
(b) RMS will pay, within a reasonable time, any refund due to You in connection with Your E-Toll Facility by such method as RMS may reasonably choose.

5. E-Toll Facility Transaction Summary

(a) You may view a Transaction Summary without charge at any time by logging on to www.myetoll.com.au/avis.
(b) If You request that we provide a Transaction Summary to You, You will be charged the applicable Processing Fee for the method of delivery elected by You (if that method is stated to be available).

6. Lost, stolen or malfunctioning Tags

(a) You must immediately inform Avis if either of the following occur:

(i) the Tag is lost or stolen or You become aware that the Tag malfunctions or is in any way defective; or
(ii) the Vehicle is lost or stolen.

(b) If You inform Avis that the Tag is malfunctioning or is in any way defective, Your E-Toll Facility will still enable You to use the E-Toll System and to pay Tolls and Fees in accordance with these RMS Terms and Conditions and You will continue to be liable for Tolls and Fees.
(c) If the Tag or the Vehicle is lost or stolen and You have immediately informed Avis, You will not be liable for Tolls and Fees incurred by that Tag or Vehicle from the time that You have informed Avis.

7. GST

(a) Unless otherwise indicated, all Tolls and Fees are inclusive of GST.
(b) If GST is stated as not to be inclusive, You are liable for any GST payable.

8. General

(a) New South Wales laws govern these RMS Terms and Conditions.
(b) Unless agreed otherwise, if You, an Authorised Driver or Authorised Representative need to notify RMS of any matters or make a request in relation to Your E-Toll Facility, it must be made in writing by mail, email or facsimile. All notice details are contained on www.myetoll.com.au/avis or You may call 13 18 65. Notification is effective only upon RMS' receipt of written confirmation.

9. Amendment
RMS may vary these RMS Terms and Conditions from time to time. The terms and conditions governing Your E-Toll Facility during Your rental of a Vehicle will be the RMS Terms and Conditions applicable at the time of Your rental as posted on the Avis website (www.avis.com.au) at that time. You can access a copy of the RMS Terms and Conditions at any time from the Avis website or you can request (during (Sydney) business hours) RMS to send you a copy of this document free of charge (telephone 13 18 65).

10. Definitions
In these RMS Terms and Conditions, except where the context otherwise requires:
"Authorised Driver" has the same meaning given to that term in Your Rental Agreement.
"Authorised Representative" means an individual who is 18 years or older and who is authorised by You to use and access Your E-Toll Facility.
"Avis" means W.T.H. Pty Limited ABN 15 000 165 855 trading as 'Avis Australia' or, where applicable, an independent Avis Rent A Car System licensee.
"Avis Australia Charge Account" means the charge account established by Your RMS Charge Account Holder with Avis.
"Credit Reporting Agency" means a corporation that carries on a credit reporting business.
"Dishonour Fee" means a fee of $1.15.
"Electronic Tolling Lane" means a Tolling Lane which is designated as permitting the payment of Tolls by electronic means.
"E-Toll Facility" means the facility described in clause 1(a).
"E-Toll System" means the entire system relating to electronic tolling operated by RMS, any operator of a toll road or any Tag Issuer or Pass Issuer.
"Fees" means each of the fees and costs (and any taxes applicable to them) described in clauses 2(a)(ii) - 2(a)(v) inclusive of these RMS Terms and Conditions.
"GST" has the same meaning as in A New Tax System (Goods and Services Tax) Act 1999 (Cth).
"Nominated Card" means the valid credit card nominated by You as the source of payment for all Tolls and Fees.
"Nominated Card Holder" means a person other than You who holds a Nominated Card.
"Pass Issuer" means a toll road operator that uses the E-Toll System and issues, or an entity that does not operate a toll road but issues, passes or other electronic or video tolling products for the purpose of the E-Toll System.
"Processing Fee" means in relation to a Transaction Summary delivered:

(a) by mail, a fee of $5.00; or
(b) by email, a fee of $2.20.

"Rental Agreement" means the 'Australian Terms and Conditions' contained in the 'Worldwide Terms and Conditions' for the Avis Preferred Service which are applicable at the time of Your rental of the Vehicle as posted on the Avis website (www.avis.com.au) and which govern the rental of a Vehicle by a member of the Avis Preferred Service.
"RMS Charge Account" means the charge account established by Your RMS Charge Account Holder with RMS.
"RMS Terms and Conditions" means these RMS E-Toll Facility Terms and Conditions for the Avis Preferred Service as varied from time to time in accordance with clause 9.
"Service Fee" means a fee of $2.20.
"Tag" means the RMS device installed in the Vehicle to enable the payment of Tolls by electronic means.
"Tag Issuer" means a toll road operator who uses the E-Toll System and issues tags, or an entity that does not operate a toll road but issues tags for the purpose of the E-Toll System.
"Toll" means all toll charges or other fees and charges imposed by the operator of a toll road for, or taxes payable in respect of, each Trip taken by the Vehicle during the period in which You have hired the Vehicle.
"Tolling Lane" means a lane on a toll road at a toll collection point.
"Tolls and Fees" means all Tolls and Fees and any other payments, amounts or charges referred to in these RMS Terms and Conditions.
"Transaction Summary" means a summary of the transactions (including the Tolls and Fees incurred) on Your E-Toll Facility.
"Trip" means the driving of a Vehicle past a toll collection point.
"Vehicle" has the same meaning given to that term in Your Rental Agreement.
"You" or "Your" refers to the person(s) who have agreed to be bound to these RMS Terms and Conditions and with whom the Rental Agreement is made.
"Your RMS Charge Account Holder" means the person which has entered into an agreement with RMS for the payment of the Tolls and Fees during the rental of a Vehicle.

11. Interpretation

(a) Headings are for convenience only and do not affect interpretation. Any use of the singular includes the plural and the converse applies. A gender includes all genders.
(b) Any reference to dollars and $ is to Australian currency.
(c) The word includes in any form is not a word of limitation.
(d) A reference to a person includes any type of entity or body of persons, whether or not it is incorporated or has a separate legal identity.

RMS PRIVACY CONSENT AND AGREEMENT FOR THE AVIS PREFERRED SERVICE

RMS is required to comply with Privacy Laws and other road transport, driver licensing and vehicle registration legislation when dealing with any Personal Information, including E-Toll Information.

This document contains consents and promises from You in relation to E-Toll Information collected from You and from third parties to enable RMS and others to collect, use and disclose it for Permitted Purposes. You are not required by law to provide E-Toll Information to RMS, but if You do not, RMS will not be able to provide the E-Toll Facility to You. Your Personal Information will be held by RMS at Level 3, Octagon Building, 99 Phillip Street Parramatta or at any new or additional address or addresses disclosed in RMS' privacy policy from time to time.

RMS' privacy policy, which explains our privacy practices including how to make an application to access or correct information about You or a complaint, and our complaints handling processes, is available at: http://www.rta.nsw.gov.au/aboutus/privacy/index.html or (02) 8588 4981.

RMS may vary this document from time to time. The terms of the RMS Privacy Consent and Agreement for the Avis Preferred Service governing Your E-Toll Facility during Your rental of a Vehicle will be the version applicable at the time of Your rental as posted on the Avis website (www.avis.com.au) at that time. You can access a copy of the RMS Privacy Consent and Agreement for the Avis Preferred Service at any time from the Avis website or you can request (during Sydney business hours) RMS send you a copy of this document free of charge (telephone (02) 8588 4981).

Consents given by You

1. In exchange for RMS providing the E-Toll Facility, You consent to and authorise:
1.1 collection of E-Toll Information by any Authorised Information Recipient from any person (including from Avis and from video and/or camera surveillance of toll roads conducted by RMS or third parties for traffic management or toll violation enforcement purposes);
1.2 use and disclosure of E-Toll Information by and to Authorised Information Recipients for the Permitted Purposes;
1.3 disclosure of E-Toll Information in online accounts accessible to any person with access to Your Agreement Number and surname; and
1.4 disclosure of E-Toll Information to persons outside Australia for the Permitted Purposes on the basis that RMS is not required to ensure that any overseas recipient complies with the Privacy Laws.

Promises made by You

2. You promise that:
2.1 prior to disclosing any information to RMS or Avis about an Individual, You have obtained their consent to the matters in clause 1; and
2.2 all information You provide to RMS about You or any Individual is or will be accurate, complete and up-to-date, and will not be false or misleading.

Definitions
"Agreement Number" means a unique agreement number provided to You by Avis or by RMS in connection with the Rental Agreement.
"Associated Contractors" means RMS' suppliers, agents, distributors and contractors in relation to any Permitted Purposes.
"Authorised Information Recipient" means RMS, Avis, and each Authorised Driver, Authorised Representative and Intended Recipient.
"Clearing House" means any person who operates a clearing house for operators of toll roads, or Tag Issuers or Pass Issuers or any combinations of these.
"Enrolment Profile" means Your current enrolment profile for renting Vehicles under the Avis Preferred Service as notified in writing to Avis from time to time.
"E-Toll Information" means any information relating to You or Your E-Toll Facility, Vehicle, the location of a Tag or Vehicle at any time, the direction of travel, or video and/or camera surveillance operated at toll roads. E-Toll Information may include Personal Information about:

(a) You; or
(b) any Individual,

including a name, address, phone number, email address, drivers licence number, date of birth, Vehicle hire and usage information, billing or financial information, Enrolment Profile, Rental Agreement, Nominated Card, Avis Australia Charge Account, RMS Charge Account and other Personal Information contained in video and/or camera surveillance of toll roads for traffic management or toll violation enforcement purposes conducted by RMS or obtained by RMS from third parties.
"Individual" means any individual, including any Authorised Driver, Authorised Representative, Nominated Card Holder and Your RMS Charge Account Holder.
"Intended Recipients" means the following parties both within and outside NSW: (i) Credit Reporting Agencies; (ii) Associated Contractors; (iii) Tag Issuers; (iv) Pass Issuers; (v) any bank, financial institution or Clearing House; (vi) RMS' professional advisers including legal advisers, accounting advisers and other professional advisers; (vii) driver licensing and vehicle registration agencies, law enforcement agencies, public revenue authorities, road safety authorities and solicitors in relation to motor vehicle accidents; (viii) owners and other operators of toll roads; and (ix) persons providing services to any of the entities set out in (i) to (viii).
"Permitted Purposes" means any one or more of:

(a) facilitating the use of and carrying out functions and activities relating to:

(i) tolls and their enforcement; (ii) the E-Toll System; (iii) any cashback system; (iv) Your E-Toll Facility and Tags; (v) verification of Your Rental Document (including verifying the details of a Nominated Card Holder or Your RMS Charge Account Holder); (vi) obtaining feedback about the E-Toll System and Your E-Toll Facility; and (vii) analysing information relating to traffic conditions, travel times and road usage and disclosing aggregate information (including to the public);

(b) auditing of the E-Toll System; (c) law enforcement; (d) the enforcement of a law imposing pecuniary penalty;
(e) the protection of the public revenue; (f) road safety; (g) release of information to solicitors acting as agents for their clients in relation to motor vehicle accidents where RMS is compelled to do so by a court order; (h) obtaining advice and professional services on a confidential basis; (i) market research and statistical analysis; (j) other purposes related or incidental to the purposes listed above; and (k) such other purposes as are permitted by Privacy Laws, in each case both within and outside NSW.

"Personal Information" means information or an opinion (including information or an opinion forming part of a database and whether or not recorded in a material form) about an individual whose identity is apparent or can reasonably be ascertained or is reasonably identifiable from the information or opinion and any other information subject to the Privacy Laws.
"Privacy Laws" means the privacy laws which apply to RMS from time to time, including the Privacy and Personal Information Protection Act 1998 (NSW) for so long as it applies to RMS and any other current or future legislation, mandatory codes and policies relating to the handling of Personal Information which apply to RMS.
"RMS" means Roads and Maritime Services (ABN 76 236 371 088).

Other capitalised terms in this document have the meaning given in clause 10 of the RMS E-Toll Facility Terms and Conditions for the Avis Preferred Service.
Clause 11 of the RMS E-Toll Facility Terms and Conditions for the Avis Preferred Service applies to the interpretation of this document.

AIG

AVIS AUSTRALIA PERSONAL ACCIDENT INSURANCE (PAI) PERSONAL EFFECTS INSURANCE (PEI) POLICY

Combined Product Disclosure Statement and Policy Wording

HOW THIS INSURANCE IS ARRANGED

This cover is provided under a Group Insurance Policy issued/insured to W.T.H. Pty Ltd trading as Avis Australia ("Avis Australia") by:

AIG Australia Limited (AIG), Level 12, 717 Bourke Street, Docklands VIC 3008.

Mailing Address: GPO Box 9933, Melbourne, VIC 3001

AIG issues/insures this product pursuant to an Australian Financial Services Licence ("ASFL") granted to us by the Australian Securities and Investments Commission.

AIG prepare this Product Disclosure Statement.

The Group Policy of Insurance issued to Avis Australia provides benefits to Avis Australia customers who purchase the Protection Package and is not available for individual purchase or sale to retail clients.

Avis Australia do not act on behalf of AIG or receive any commission or benefit from AIG in purchasing this cover.

Date prepared: 1 February 2013

PDS JM 06/00443.4

PRODUCT DISCLOSURE STATEMENT

Personal Accident Insurance (PAI) Personal Effects Insurance (PEI) Policy

1. What is The Product Disclosure Statement?
The Product Disclosure Statement ('PDS') contains information about key benefits and significant features of this Personal Accident and Personal Effects Insurance which is included in the cost of the Protection Package.
The terms and conditions of this insurance are contained in the Policy Wording.

2. Key Benefits
This cover is provided under a Group Insurance Policy issued to Avis Australia. Cover is not available for individual purchase or sale.
Cover provides compensation for a specified range of Events including:

Section

Section Title

Compensation for

Section 1

Personal Accident Insurance

Refer to information provided in Part A and Part B below.

Part A

Capital Benefits

Injury resulting in Death, Permanent Total Disablement and specified Permanent Total Loss.

Part B

Weekly Injury Benefit

Weekly Injury Benefit for Injury resulting in Temporary Partial Disablement or Temporary Total Disablement.

Benefits are reduced under Part B by the amount of any Workers Compensation, any other insurance or third party motor vehicle compensation payouts that you may be entitled to. Weekly benefits are limited to a 52 week period.

Section 2

Personal Effects Insurance

Loss of or damage to Luggage and Personal Effects contained within the rental vehicle.

Full details of the benefits and maximum sums insured for each level of cover are contained in the Policy Wording including the Table of Events. Cover is limited to the benefits as listed in the Table of Events and is subject to the terms, conditions and exclusions in the Policy Wording.

3. Important Information
Please read the Policy Wording carefully for full details about lodging a claim, the benefits, terms and conditions that apply to this insurance.

Take special note of the following:

This document also contains important information about the rights and obligations of insured persons including information about Privacy and General Insurance Code of Practice.

4. Costs
Avis Australia pay AIG an annual premium to purchase a Group Insurance Policy which provides cover for Avis Australia customers who purchase the Protection Plan. The cost of the insurance is included in the cost of the Protection Package.
Deductible or excess
An excess of $25 applies to any claim under Section 2 - Personal Effects Insurance.

5. How to Make a Claim
Information on claims can be found under the section titled General Conditions in the Policy Wording. Please read this carefully. Claims need to be submitted with proof of identity and original supporting documentation such as doctor's reports, receipts, and where requested, additional Proof of Loss. Claims should be delivered to the address shown on the inside cover of this document. In the event of claims under some policy sections, an excess may apply.
Please refer to the Policy Wording for further details.

6. Code of Practice
AIG is a signatory to the General Insurance Code of Practice. This aims to raise the standards of practice and service in the insurance industry, improve the way the claims and complaints are handled and help people better understand how general insurance works. Information brochures on the Code are available on request.

7. Dispute Resolution
We are committed to handling any complaints about our products or services efficiently and fairly.
If you have a complaint:

1. Contact Us on Our dedicated complaints line - 1800 339 669.
2. If Your complaint is not satisfactorily resolved You may request that the matter be reviewed by management by writing to:

The Compliance Manager
AIG
Level 12
717 Bourke Street
Docklands VIC 3008

3. If You are still unhappy, You may request that the matter be reviewed by Our Internal Dispute Resolution Committee ("Committee"). We will respond to You with the Committee's findings within 15 working days.
4. If You are still not satisfied with the finding of the Committee, You may be able to take Your matter to an independent dispute resolution body, Financial Ombudsman Service (FOS). This external dispute resolution body can make decisions with which AIG are obliged to comply.
Contact details are:

Financial Ombudsman Service
Phone: 1300 78 08 08 (local call fee applies)
Email: info@fos.org.au
Internet: http://www.fos.org.au
GPO Box 3, Melbourne, VIC 3001

THE POLICY WORDING

Definitions
In this Policy the following definitions apply:
Authorised Driver means any person listed or described as an Authorised Driver in the Rental Agreement.
Compensation means, for Section 1 of the Policy, the amount payable by Us upon the happening of an Event shown in the Table of Events in Section 1 of the Policy.
Event means, for Section 1 of the Policy, an Event set out in the Table of Events in Section 1 of the Policy.
Excess means the first amount of each and every loss payable by the Insured Person.
Income means:

(a) As regards to a salaried Insured Person, the average gross weekly income earned from personal exertion before personal deductions and income tax, but excluding bonuses, commissions, overtime payments and other allowances; or
(b) As regards to a T.E.C. (ie total employee cost) or salary package Insured Person, the average gross weekly value of the income package earned from personal exertion (including, but not limited to wages, and/or salary, motor vehicle and/or travelling allowances, club subscriptions and fees, housing loan or rental subsidy, clothing or meal allowances) before personal deductions and income tax, but excluding bonuses, commissions, overtime payments and other allowances; or
(c) As regards to a self-employed Insured Person, the average gross weekly income earned from personal exertion after the deduction of all business expenses necessarily incurred in earning that income; all derived during the 12 calendar months period immediately preceding the Injury giving rise to the claim under this Policy.

Injury means a bodily injury to an Insured Person resulting from an accident caused by sudden, violent, external and visible means and occurring solely and directly and independently of any other cause including any pre-existing physical or congenital condition, provided the Injury

(a) occurs on or after the Insured Person's Effective Date of Individual Insurance (as set out in item 1 under the heading "General Conditions for PAI and PEI"), and
(b) results in any of the Events specified in the Table of Events in Section 1 of the Policy within 12 calendar months from the date of such Injury.

Insured Person means each of:

(a) in respect of cover under PAI, the Renter and an Authorised Driver; and
(b) in respect of cover under PEI, the Renter, an Authorised Driver and any person travelling with the Renter and Authorised Driver, but excluding any hitchhiker.

Limb means the entire limb between the shoulder and the wrist or between the hip and the ankle.
Non-Medicare Medical Expenses means:

(a) Expenses that are not subject to any full or partial Medicare rebate nor are they recoverable by the Insured Person from any other source and are incurred within 12 calendar months of the Insured Person sustaining Injury;
(b) They must be paid by the Insured Person and be for treatment certified necessary by a legally qualified medical practitioner, to a registered Private Hospital, physiotherapist, chiropractor, osteopath, nurse or similar provider of medical services;
(c) They include the cost of medical supplies or ambulance hire;
(d) They do not include the cost of dental treatment unless it is necessarily incurred to sound and natural teeth, other than first teeth or dentures, and is caused by Injury.
Note: Non-Medicare Medical Expenses does not include any or part of any expenses for which a Medicare benefit is paid or is payable, nor does it include the balance of monies due or payable by the Insured Person after deduction of any Medicare benefit or rebate. (Commonly known as the "Medicare Gap").

Refund Not Available:

We shall not be liable to make any refund in respect of:

(a) Any expense recoverable by the Insured Person from any other insurance scheme or any plan providing medical/physiotherapy or similar coverage or from any other source except for the excess of the amount recoverable from such other insurance plan or source;
(b) Any expense to which Section 67 of the National Health Act 1953 (as amended) or any of the regulations made under it apply;
(c) More than the specified percentage of each claim less all deductions and the Excess shown in Part C of the Table of Events;
(d) Any expense which We are prohibited by Law from paying.

Our Total Liability shall not exceed in the amount specified in Part C of the Table of Events, in respect of any one Injury.
PAI means the cover provided under Section 1 of this Policy.
PEI means the cover provided under Section 2 of this Policy.
Permanent means lasting 12 consecutive months and at the end of that period being beyond hope of improvement.
Permanent Total Disablement means total disablement which continues for 12 consecutive months and at that time is certified by a registered and legally qualified medical practitioner (who is not the Insured Person or a family member) as being beyond hope of improvement and entirely preventing the Insured Person forever from engaging in any business, profession, occupation or employment for which he or she is reasonably qualified by training, education or experience.
Policy Period means in relation to You, the period specified in the Policy Schedule and in relation to a Renter, it means the period of hire of an Avis Australia vehicle for the Avis Rental Period specified in the Rental Agreement.
Renter means the person with whom You have made the Rental Agreement.
Rental Agreement means the Avis Standard Rental Agreement or Avis Worldwide Master Rental Agreement that is in force when the Injury, loss or damage that gives rise to a claim under this Policy occurs.
Temporary Total Disablement means that as a result of Injury the Insured Person is wholly and continuously prevented from engaging in his or her usual occupation and is under the regular care of and acting in accordance with the instructions or professional advice of a registered and legally qualified medical practitioner who is not the Insured Person or a family member.
Terrorist Act - means any actual or threatened use of force or violence directed at or causing damage, injury, harm or disruption, or committing of an act dangerous to human life or property, against any individual, property or government, with the stated or unstated objective of pursuing economic, ethnic, nationalistic, political, racial or religious interests, whether such interests are declared or not. Robberies or other criminal acts, primarily committed for personal gain and acts arising primarily from prior personal relationships between perpetrator(s) and victim(s) shall not be considered Terrorist Acts. Terrorism shall also include any act which is verified or recognised by the (relevant) Government as an act of terrorism.
Total and Permanent Loss means the Permanent and total physical loss of the body part referenced in the Table of Events. Where that body part is a Limb, Total and Permanent Loss means the Permanent and total physical loss or loss of use of that body part referenced in the Table of Events in Section 1 of this Policy, or for an eye entire and irrecoverable loss of sight in that eye.
War - means war, whether declared or not, or any warlike activities, including use of military force by any sovereign nation to achieve economic, geographic, nationalistic, political, racial, religious or other ends.
We/Our/Us/Insurer means AIG Australia Limited (AIG) ABN 93 004 727 753, AFSL 381686.
You/Your means W.T.H. Pty Limited ABN 15 000 165 855 trading as "Avis Australia". Words in the singular include the plural and vice versa.

SECTION 1 - PERSONAL ACCIDENT INSURANCE (PAI)

Cover under this Section is provided only if the Renter has signed the Rental Agreement accepting cover for PAI.

SCOPE OF COVER
This Section of the Policy covers the Insured Person whilst he or she is:

(a) the driver of an Avis Australia vehicle, or
(b) entering through the driver's door of an Avis Australia vehicle for the purpose of driving the vehicle, or
(c) alighting through the driver's door of an Avis Australia vehicle immediately after having driven the vehicle.

EXPOSURE
If an Insured Person suffers an Event as a direct result of exposure to the elements, We will pay the Compensation shown for that Event.

DISAPPEARANCE
If an Insured Person disappears and after twelve calendar months it is reasonable for Us to believe they have died due to an insured Injury, We will pay the Compensation shown for Event 1 (Death) subject to receipt of a signed undertaking given by the legal personal representative of the Insured Person that any such Compensation shall be refunded if it is later demonstrated that the Insured Person did not die as a result of an Injury.

SPECIAL PROVISIONS FOR PAI

1. Compensation payable under Event 1 (Death) is payable to the Insured Person's legal personal representative. All other compensation is payable to the Insured Person(s).
2. In respect to the Capital Benefits in Part A of the Table of Events:

(a) In the event of multiple Injuries sustained in the same accident and more than one Event can be claimed, only one Event will be compensated.
(b) If an Insured Person suffers an Injury resulting in any one of the Events 2 to 9 We will not be liable under this Policy for any subsequent Injury to that Insured Person.
(c) Any Compensation payable for Events 2 to 19 listed in Part A of the Table of Events shall be reduced by any Compensation already paid under Event 20 in Part B of the Table of Events in respect of the same Injury

3.Compensation is not payable:

(a) For more than one of the Events under Part B of the Table of Events [Weekly Injury Benefit] in respect of the same period of time.
(b) To more than one Insured Person in the event an accident causes Injuries to more than one Insured Person.
(c) For longer than 52 weeks in respect of the Events in Part B of the Table of Events - [Weekly Injury Benefit] as regards any one Injury.
(d) Unless as soon as possible after the happening of any Injury giving or likely to give rise to a claim, the Insured Person obtains and follows proper medical advice from a registered and legally qualified medical practitioner who is not the Insured Person or a family member.

4. Weekly Benefits Limitation
For each Insured Person, the Compensation payable under Part B of the Table of Events [Weekly Injury Benefit] is limited to the amount stated in Part B of the Table of Events or the Insured Person's weekly Income, whichever is the lesser. If the Insured Person is entitled to receive:

(a) Weekly or periodical disability benefits under any other policy of insurance; and/or
(b) Weekly or periodical disability benefits under any Workcover or Workers Compensation Act or other Statutory body having a similar effect; or under the Wrongs Act, or under any Compulsory Third Party or Motor Vehicle Act, or Transcover or Transport Accident Act or other Statutory body having similar effect; and/or
(c) earned income from any other occupation; then Compensation payable under Part B of the Table of Events [Weekly Injury Benefit] will be reduced by the amount necessary to limit the total of all payments and/or Compensation to his or her weekly Income or the limit stated in the Table of Events, whichever is the lesser.

5. Recurrence of Temporary Total Disablement [Weekly Injury Benefit]
If an Insured Person receives Compensation under Part B of the Table of Events [Weekly Injury Benefit] and while this Policy is in force suffers a recurrence of Temporary Total Disablement from the same or related causes within 6 consecutive months of his or her return to his or her occupation on a full time basis, We will consider such Disablement to be a continuation of the prior claim period. The period of recurring Disablement will be aggregated with the prior claim period.

6. Aggregate Limit of Liability
Our total liability for all claims under PAI which arise out of one accident or series of related accidents shall not exceed $1,000,000.

7. Age Limits
We will not be liable for any Event which happens to an Insured Person unless at the date of the Injury they are at least 18 years of age and less than 70 years of age.

TABLE OF EVENTS FOR PAI - PART A CAPITAL BENEFITS
Cover under this Section is provided only if the Renter has signed the Rental Agreement accepting cover for PAI. The Compensation for each Event is payable as a percentage of the Capital Sum.

Capital Sum

$75,000

The Events

The Compensation


Injury as defined, resulting in:

1.

Death

100%

2.

Permanent Total Disablement

100%

3.

Permanent Paraplegia or Quadriplegia

100%

4.

Permanent Total Loss of sight of both eyes

100%

5.

Permanent Total Loss of sight of one eye

100%

6.

Permanent Total Loss of use of two Limbs

100%

7.

Permanent Total Loss of use of one Limb

100%

8.

Permanent Total Loss of the lens of both eyes

100%

9.

Permanent Total Loss of the lens of one eye

50%

10.

Permanent Total Loss of hearing in
(a) both ears
(a) one ear

75%
15%

11.

Third degree burns and/or resultant disfigurement received from fire or chemical reaction which extend to cover more than 40% of the entire external body

50%

12.

Permanent Total Loss of use of four Fingers and Thumb of either Hand

70%

13.

Permanent Total Loss of use of four Fingers of either Hand

40%

14.

Permanent Total Loss of use of one Thumb of either Hand
(a) both joints
(b) one joint

30%
15%

15.

Permanent Total Loss of use of Fingers of either Hand
(a) three joints
(b) two joints
(c) one joint

10%
7%
5%

16.

Permanent Total Loss of use of Toes of either Foot
(a) all - one Foot
(b) great - both joints
(c) great - one joint
(d) other than great, each Toe

15%
5%
3%
1%

17.

Loss of at least 50% of all sound and natural teeth, including Per tooth, capped or crowned teeth, but excluding first teeth and dentures.

1% (to $10,000 in total for all teeth)

18.

Shortening of leg by at least 5cm.

7%

19.

Permanent partial disablement not otherwise
provided for under Events 3 to 18 inclusive

19. Such percentage of the Capital Sum Insured as We in Our absolute discretion shall determine and being in Our opinion not inconsistent with the Compensation provided under Events 3 to 18. The maximum amount payable under Event 19 is 75% of the Capital Sum Insured shown in the Table of Events

PART B WEEKLY INJURY BENEFIT - PAYABLE TO WAGE EARNERS ONLY

The Events The Compensation
Injury as defined, resulting in:

20.

Temporary Total Disablement

20. During such Disablement up to a maximum of 52 weeks $150 per week or Income as defined, whichever is the lesser.

PART C NON MEDICARE MEDICAL EXPENSES

The Events The Compensation
Injury as defined, resulting in:

21.

Non Medicare Medical Expenses

21. To an amount not exceeding Expenses $7500 for any one Injury.
An Excess $50 applies to each and every claim.

Exclusions
In addition to the General Exclusions for PAI and PEI, We will not pay for any Event arising directly or indirectly out of:
1. Any sickness or disease.
2. Effects of pregnancy or childbirth, not withstanding that such an Event may have been accelerated or induced by accident.
3. Sexually transmitted disease, or Acquired Immune Deficiency Syndrome (A.I.D.S.) disease or Human Immunodeficiency Virus (H.I.V.) infection.
4. Effects of alcohol and/or drugs not prescribed by a registered and legally qualified medical practitioner.
5. Medical expenses incurred more than 12 calendar months following an Injury.
6. Dental expenses unless they were necessarily incurred to sound and natural teeth, other than first teeth or dentures, and were caused by Injury.

SECTION 2 - PERSONAL EFFECTS INSURANCE (PEI)
Cover under this Section is provided only if the Renter has signed the Rental Agreement accepting cover for PEI.

SCOPE OF COVER
This Section covers accidental loss of or damage to the Insured Person's luggage or personal effects whilst contained in the vehicle which is subject to the Rental Agreement.

DUTIES OF THE INSURED PERSON
An Insured Person shall take all reasonable precautions for the safety and supervision of any insured luggage and personal effects. Leaving valuable items in sight in an unattended vehicle, or any items in a vehicle overnight, is not taking reasonable precautions (see also under the heading "Exclusions" below). All loss of, or damage to, insured luggage or personal effects attributable to theft or vandalism must be reported to the local police or other appropriate authority as soon as possible after the discovery of the loss, and a written acknowledgement of the report from the local police or authority must be obtained (see Item 4 under the heading "General Conditions for PAI and PEI").

The Amounts Payable
The maximum amount We will pay for any one item, set or pair of items belonging to an Insured Person is $1,025.
The maximum amount We will pay any one Insured Person for cover under this Section during the period of a rental is $2,025.
The maximum amount We will pay for all claims for all Insured Persons during the period of a rental is $6,025.

BASIS OF SETTLEMENT
We may choose to replace, repair, or pay for the loss in cash, after making allowance for depreciation, and wear and tear.

Excess
The Excess payable under this Section shall be $25.

Exclusions
In addition to the General Exclusions for PAI and PEI, We will not pay under this Section of the Policy for claims arising directly or indirectly out of:

1. Luggage or Personal Effects not contained in the vehicle that is subject to the Rental Agreement.
2. Electronic equipment, computers and the like not locked out of sight in the boot or glove box of the vehicle.
3. Luggage or personal effects left unattended in an unlocked vehicle.
4. Luggage or personal effects left overnight in any vehicle.
5. Loss of or damage to automobiles, motors, motorcycles, bicycles, boats, other conveyances or their equipment, letters of credit, money, travellers cheques, bank or currency notes, credit or charge cards, vouchers, bonds, coupons, stamps, negotiable instruments, deeds, manuscripts, securities of any kind, bullion, stamps, tickets, books of account for documents, household effects, sales samples, merchandise for sale or exhibition, theatrical property, physicians or surgeons' instruments, artificial teeth or limbs, animals.
6. Loss of or damage to jewellery, precious stones, gold/silver, precious metal or furs.
7. Loss or damage to sporting equipment where due to the use thereof.
8. Breakage or damage to eye glasses, corneal lenses, glassware or other articles of a fragile nature unless caused by fire or theft or by the collision, derailment or overturning of the Avis Australia rental vehicle.
9. Loss or damage arising from wear and tear, deterioration, atmospheric or climatic conditions, mould or fungus, insects, rodents, vermin, or any process of cleaning, ironing, pressing, repairing, restoring or alteration.
10. Mechanical, electrical or hydraulic breakdown or derangement, loss of data or any consequential loss.

GENERAL EXCLUSIONS FOR PAI AND PEI
This Policy does not apply to any Injury, Event, loss or damage arising directly or indirectly out of:

1. Failure to comply with the provisions of the Rental Agreement.
2. Intentional self-injury, suicide, or criminal or illegal act of the Insured Person who is the subject of the claim.
3. War, civil war, invasion, insurrection, revolution, use of military power or usurpation of government or military power.
4. The intentional use of military force to intercept, prevent, or mitigate any known or suspected Terrorist Act.
5. Any Terrorist Act.
6. Nuclear explosion including all effects thereof; or radioactive contamination caused by ionising radiation or contamination by radioactivity from any nuclear fuel or from any nuclear waste caused by the combustion and/or ongoing combustion of nuclear fuel; or the radioactive, toxic, explosive or other hazardous properties of any nuclear equipment or component thereof.
7. Riot or civil commotion.
8. Training for or participating as a professional in any sport.

GENERAL CONDITIONS FOR PAI AND PEI
1 Effective Date of Individual Insurance: The Insurance of any Insured Person will become effective on the commencing date of the Rental Agreement.

2. Individual Terminations: The Insurance of any Insured Person will immediately terminate on the earliest of the following dates: (a) on the date the Rental Agreement ceases; or (b) on the premium due date if You fail to pay the required premium except as the result of inadvertent error.

3. Policy Renewal: This Policy may be renewed with Our consent from term to term, by payment of the premium in advance at Our premium rate in force at the time of renewal.

4. Claims Procedure:

(a) Written Notice of Claim, proof of identity and, for PAI claims, supporting medical evidence in the form required by Us, must be given to Us within 30 days of the occurrence of any Event, loss or damage or as soon thereafter as is reasonably possible. Notice may be given at Our Office where the Policy was issued.
(b) After We receive notice of a claim We will provide the Insured Person(s) with Our usual claim forms for completion. The claim forms must be properly completed and all evidence required by Us shall be furnished in a timely manner at the expense of the Insured Person and be in such form and of such nature as We may require.
(c) For PAI claims, We may have the Insured Person medically examined at Our expense when and as often as We may reasonably require after a claim has been made, or arrange an autopsy unless this is illegal in the country in which the autopsy is to be performed.
(d) Amounts payable under this Policy will be paid as soon as We have investigated and verified the information supplied and satisfied Ourselves that the claim falls within the Policy.
(e) For PEI claims, it is a condition of payment that all loss or damage attributable to theft or vandalism be reported to the local police or appropriate authority as soon as possible after the discovery of the loss or damage, and a written acknowledgement of the report obtained.

5. Australian Law
This Policy is governed by the Laws of the Australian State or Territory it was issued in and any dispute or action in connection therewith shall be conducted and determined in Australia.

6. Fraudulent Claims
If any claim is in any respect fraudulent or if any fraudulent means or devices are used by You or the Insured Person or anyone acting on Your or the Insured Person's behalf to obtain any benefit under this Policy, then any amount payable in respect of such claim shall be forfeited.

7. Compliance
An Insured Person must follow Our advice or instruction otherwise We may decline to pay part or all of the Insured Person's claim.

8. Subrogation
We have the right to commence or take over legal proceedings in Your and/or the Insured Person's name for the defence or settlement of any claim, or to sue or prosecute any other party to recover any monies payable by them at law. You and the Insured Person must co-operate with Us and do nothing to hinder Our rights.

9. Claim Offset
There is no cover under this Policy for any loss or event or liability which is covered under any other insurance policy payable by any other source. We will however pay the difference between what is payable under the other insurance policy or such other source and what You would be otherwise entitled to recover under this Policy, where permissible under Law.

10. Currency
All amounts are shown in Australian dollars.

NEW ZEALAND TERMS AND CONDITIONS

Terms and Conditions
Updated 9 October 2013

General

A. The Rental Agreement comprises these terms and conditions,the completed Master Rental Agreement Application Form (herein referred to as the “Master Rental Document”) which is completed for the purpose enrolling into the Avis Preferred Renter Program (herein referred to as the “Renter Programme”),and the rental document setting out the individual hire details which is provided with each particular vehicle at the point of hire (referred to in these terms and conditions as the "Rental Document").  It is hereby agreed as follows:

B. The Rental Agreement is made between Avis Rent A Car Limited or an independent Avis Rent A Car System licensee (herein referred to as “the owner”) and the person and/or company signing the Master Rental Document (herein referred to as “the hirer”), and covers every rental of a motor vehicle by the hirer from the owner under the Renter Programme.

C. The hirer warrants that all the information on the Master Rental Document is true and up to date in all respectsat the time it is provided; and agrees to notify the owner in writing of any change in the information on the Master Rental Document.  The hirer shall indemnify the owner for any loss, liability or expense arising out of any failure to notify the owner of any such change.

D. The owner may from time to time change the locations where Renter Programme rentals are available without notice to the hirer. The hirer may request the locations where Renter Programme rentals are available from the reservation agent at the time of reserving a vehicle under the RenterProgramme. When hiring a vehicle from a location not offering Renter Programme rentals, the hirer acknowledges that they will be required to follow the owner’s standard rental procedures.

E. Either the owner or the hirer may terminate participation in the Renter Programme at any time by written notice to the other party.

Vehicle Description and term of hire

1. The owner will let and the hirer will take the motor vehicle, details of which are described in the Rental Document (herein referred to as “the vehicle”), for the term of hire as described in the Rental Document.

Persons who may drive the vehicle

2. The vehicle may be driven during the term of hire only by the persons named on the Rental Document or in a supplementary driver’s sheet attached to the Rental Agreement, and only if they hold a current full valid driver licence appropriate for the vehicle while they are using the vehicle.

Payments by Hirer

3. The hirer shall pay the owner for the hire of the vehicle the sum or sums specified in the Rental Document; and authorizes the owner to charge all amounts payable to the hirer’s account.  The hirer’s account means a nominated debit card, credit card, or pre-arranged charge account.

4. In addition to the payment specified in clause 3 above, the hirer acknowledges that they shall be liable at the end of the hire term to pay to the owner any applicable additional charges payable at the end of the term. These include, but are not limited to:
a) a fee to cover additional drivers;
b) a surcharge for drivers under the age of 25;
c) additional charges for distance driven (as specified in the Rental Document for every kilometre run);
d) charges for petrol or other fuel used (but not oil);
e) road user charges;
f) charges for late return of the vehicle;
g) charges for damage to or repair of the vehicle (subject to the other terms of the Rental Agreement); and any enforcement charges relating to such damage or repairs (including legal costs);
h) charges for cleaning the vehicle's interior if the vehicle is returned in an excessively dirty condition that requires extra cleaning or deodorizing. This includes, but is not limited to, spillage of fluids, food, vomit, other stains, and unpleasant odours including cigarette smoke;
i) traffic and/or parking offence infringement fees;
j) the administration fees as specified in the Rental Agreement; and
k) any surcharges in connection with the use of a debit or credit card by the hirer.

5. The owner will charge the amounts set out in clauses 3 and 4 above to the hirer’s account during or after the term of hire is completed, or the hirer may pay such charges as agreed with the owner, such choice to be at the owner’s sole discretion.

6. If the hirer fails to pay any money due under or in connection with the Rental Agreement within 14 days of the date by which the hirer was required to pay the money, the owner may, without prejudice to any other rights or remedies the owner may have or be entitled to, charge the hirer and the hirer must pay all additional costs as outlined below:
(a) interest at 10% (compounded daily) on the total amount owing from the expiry of 14 days from the date on which the hirer was required to pay the money to the date of payment;
(b) all costs incurred by the owner for the collection of the unpaid money by a debt collection agency or other external or legal agency; and
(c) an administration fee of $50.

Use of the vehicle

7. The hirer shall not
a) use or allow the vehicle to be used for the transport of passengers for hire or reward unless the vehicle is hired with the owner’s knowledge for use in a passenger service licensed under Part 4A of the Land Transport Act 1998 (“the Act”);
b) sublet or hire the vehicle to any other person;
c) allow the vehicle to be used outside his/her authority;
d) operate the vehicle or allow it to be operated in circumstances that constitute anoffence against any of Sections 56, 57 or 58 of the Act (which relates to driving under the influence of alcohol or drugs);
e) operate the vehicle or allow it to be operated in any race, speed test, reliability trial, rally or contest, or operated on any race or rally circuit or in any event as a pace-maker or testing in preparation for any of them;
f) operate the vehicle, or allow it to be operated, in breach of the Act, , the Land Transport (Road User) Rule 2004, or any other Act, regulations, rulesor bylaws relating to road traffic;
g) operate the vehicle or allow it to be operated for the transport of more passengers or goods than the maximum specified in the certificate of loading and/or road user charge certificate, whichever is the lesser, for the vehicle;
h) drive or allow the vehicle to be driven by any person if at the time of driving the vehicle the driver does not hold a current driverlicence appropriate for the vehicle;
i) drive or allow the vehicle to be driven on any roads excluded in clause 22(q) of these terms and conditions, or on any beach, driveway, or surface likely to damage the vehicle;
j) allow the vehicle to be driven by any person who is not named or described in the Rental Documentas a person permitted to drive the vehicle;
k) operate the vehicle or allow it to be operated to propel or tow any other vehicle;
l) transport any animal in the vehicle (with the exception of guide dogs for visually impaired people);
m) operate or allow the vehicle to be used in involvement with any illegal activity; or
n) allow any person to smoke in the vehicle.

Hirer's Obligations

8. The hirer shall ensure that:
a) all reasonable care is taken when driving and parking the vehicle;
b) the water in the vehicle’s radiator and battery is maintained at the proper level;
c) the oil in the vehicle is maintained at the proper level;
d) only the fuel type specified for the vehicle will be used;
e) the tyres are maintained at their proper pressure;
f) the vehicle is locked and secure at all times when it is not in use and the keys kept under the hirer’s personal control at all times;
g) the distance recorder or speedometer are not interfered with;
h) no part of the engine, transmission, braking or suspension systems are interfered with;
i) should a warning light be illuminated or the hirer believes the vehicle requiresmechanical attention, the hirer will stop driving and advise the owner immediately;
j) all drivers authorised to use this vehicle during the term of hire are aware of and comply with the terms outlined in the Rental Agreement; and
k) any authorised driver carries their driverlicence with them in the vehicle at all times and will produce it on demand to any enforcement officer.

Owner’s obligations

9. The owner shall supply the vehicle in a safe and roadworthy condition, up to currentCertificate of Fitness standards.

Mechanical repairs and accidents

10. If the vehicle is involved in an accident, is damaged, breaks down or requires repair orsalvage, regardless of cause, the hirer shall notify the owner of the full circumstances by telephone immediately.

11. The hirer shall not arrange or undertake any repairs or salvage without the owner’sauthority (this includes, but is not limited to, purchasing a replacement tyre) except to the extent that repairs or salvage are necessary to prevent further damage to the vehicle or to other property.

12. 24 Hour Roadside Assistance is free for all inherent mechanical faults (as determined by the owner or its authorised repairer) related to the vehicle specified in the Rental Document.  For all other roadside assistance call outs including refuelling, jump start, tyre related incidents, lost keys and keys locked in the vehicle, a service fee will be charged.

13. If the vehicle requires repair or replacement, the decision to supply another vehicle to the hirer is at the owner’s sole discretion.

Return of Vehicle

14. The hirer shall, at or before the expiry of the term of hire, deliver the vehicle to the agreed rental location described in the Rental Document or obtain the owner’s consent to the continuation of the hire (in which case the hirer shall pay additional hire charges for the extended term of hire). If the hirer does not comply with this clause, and does not immediately return the vehicle, the owner may report the vehicle as stolen to the Police and the hirer must compensate the owner for either the full cost of the vehicle, or all additional costs and losses incurred up to the time that the vehicle is recovered by the owner.

Liability

15. The hirer is liable for:
a) any loss of, or damage to, the vehicle and its accessories;
b) any consequential damage, loss or costs incurred by the owner, including salvagecosts, loss of ability to re-hire and loss of revenue; and
c) any loss of, or damage to, vehicles and property of third parties, arising during theterm of hire.

Insurance

16. The hirer is advised that motor vehicle insurance must be offered by the owner, but the hirer can make their own insurance arrangements, provided these are approved by the owner.  If the owner is not satisfied that the hirer’s insurance is comparable to the owner’s, the owner may decline to hire the vehicle.

17. If the hirer elects to use the owner’s insurance, any driver named in the Rental Document as a person permitted to drive the vehicle is, subject to the damage administration fee in clause 21, the excess payable by the hirer as noted in clause 20 and the insurance exclusions set out in clause 22, covered against the losses set out in clause 15.

18. The hirer’s liability is covered by the owner’s insurance as set out in clause 15, up to the value of $150,000 in respect of the above sub-clauses 15(a) and 15(b), and $5,000,000 in respect of sub-clause 15(c). This clause 18 does not apply if the hirer rejects the owner’s insurance.

19. If the hirer elects to use the owner’s insurance, the insurance premium is included in the hire charge.

20. If the hirer elects to use the owner’s insurance, the excess payable by the hirer is as specified in the Rental Document and is payable for each and every incident involving the vehicle. If the damage is excluded under the owner’s insurance, the excess will be considered part payment toward the total damage cost and any additional cost will be charged to the hirer in accord with clause 4.

21. An additional Damage Administration fee of $75 plus GST will be applied for processing damage claims. This fee applies to all damage claims regardless of whether the hirer elects to use the owner’s insurance or has their own insurance arrangements. This fee may be refunded if it is proven that the damage was not due to the hirer’s fault.

Insurance Exclusions

22. The hirer acknowledges that the cover referred to in clause 18 will not apply:
a) at any time when the driver of the vehicle is under the influence of alcohol or any drug;
b) at any time when the vehicle is in an unsafe or unroadworthy condition, such condition arising during thecourse of the hire, that caused or contributed to the damage or loss, and the hirer or driver was aware or should have been aware of the unsafe or unroadworthy condition of the vehicle;
c) at any time when a mechanical failure breakdown or breakage occurs and/or an electrical or electronic failure or breakdown occurs that is the result of improper use of the vehicle. This exclusion also applies to damage to the engine or transmission system directly resulting from any mechanical failure breakdown or breakage, but does not otherwise apply to resulting damage to other parts of the vehicle;
d) at any time when the vehicle is driven in any race, speed test, reliability trial, rally or contest, or operated on any race or rally circuit or in any event as a pace-maker, or testing in preparation for any of them;
e) at any time when the vehicle is driven by anyone not named or described in the Rental Document as a person permitted to drive the vehicle (unless the hirer is a body corporate or Department of State and the driver is authorised by them to drive, subject to all other terms and conditions in the Rental Agreement);
f) at any time when the vehicle is driven by an unlicensed person;
g) at any time when the vehicle is willfully or recklessly damaged or lost by the hirer, a nominated driver, or a person under the hirer’s authority or control;
h) at any time when the driver commits a traffic offence while driving the vehicle;
i) at any time when the vehicle is loaded or is being loaded in excess of the manufacturer's specifications;
j) at any time when the vehicle is being loaded or unloaded beyond the limits of a thoroughfare and such loading or unloading is not performed by the driver or attendant of the vehicle;
k) at any time when the driver fails to stop or remain at the scene following the occurrence of an accident where required to do so by law;
l) to any fine or penalty imposed as a result of prosecution for breach of any law;
m) to any puncture, cut or bursting of any tyre, or damage to any tyre by application of brakes;
n) to any wear and tear to the vehicle;
o) to any liability for damage caused by vibration or the weight of the vehicle or its load to any: bridge or viaduct; any road or anything beneath a road; any underground pipe line or cable; or any other underground installation provided that the limit of liability in these circumstances will be $1,000,000;
p) to any overhead damage to the vehicle or to the property of any third party resulting from such overhead damage;
q) at any time when the vehicle was being driven on any of the following roads: Tasman Valley Road (Mt Cook), Skipper’s Canyon (Queenstown), Ninety Mile Beach (Northland), or any unformed roads and/or roads other than tarseal or metal; including but not limited to beaches, driveways, or any surface likely to damage the vehicle; or
r) at any time when the vehicle was operated beyond the term of the Rental Agreement or any agreed extension of the term,or at any other time or in any other circumstances notified by the owner to the hirer.

Hirer uses their own insurance

23. If the hirer elects to use their own insurance, then the hirer accepts all liability for all losses, costs and damages set out in clause 15 (a) to (c), and agrees that clause 17 does not apply to such losses, costs and damages.

Traffic offences

24. All penalties related to traffic and/or parking offences are the responsibility of the hirer and the owner may charge the hirer's credit card for any traffic and/or parking offence infringement fees incurred by the hirer. The owner undertakes, in the event that the owner receives notice of any traffic or parking offenses incurred by the hirer, to send a copy of any such notice to the hirer as soon as is practicable and to provide the necessary information to the relevant issuing authority for such notices to be directed to the hirer. The hirer has the right to challenge, complain about, query or object to the alleged offence to the issuing enforcement authority and has a right to seek a court hearing (within 56 days from the date of issue of the infringement notice or 28 days from the date of issue of the reminder notice).

The owner may also charge an administration fee of $30 plus GST to cover the cost of processing and sending to the hirer notices related to traffic and/or parking infringements.

Cancellation of Hire Agreement

25. The owner has the right to terminate the hire and take immediate possession of the vehicle if the hirer fails to comply with any of the terms of the Rental Agreement, or if the vehicle is damaged. The termination of a hire under the authority of this clause shall be without prejudice to the other rights of the owner and the rights of the hirer under the Rental Agreement or otherwise.

GPS

26. The hirer acknowledges that they are liable for:
a) damage to or loss, including theft, of the GPS unit and/or its accessories. The charge is $200plus GST per unit; and
b) a handling and freight fee where any GPS accessory is damaged and/or not returned with the GPS unit. The charge is $30 plus GST per rental.


Optional Coverages

27. In addition to the insurance cover set out above, the hirer may also choose the Personal Accident Insurance (PAI) and/or Personal Effects and Baggage Insurance (PEB) and/or Excess Reduction (ER) options by so indicating on the Master Rental Document. PAI and PEB insurance is offered on behalf of the current policy underwriter, and the owner acts only as their agent in arranging this insurance. The amount of that excess and the daily rate payable in respect of ER is dependent upon the age of the hirer, the type of vehicle hired, and the location of hire.

The hirer acknowledges that the underwriter of, and/or the terms of, and/or the charges payable for PAI, PEB or ER may change without notice to the hirer; or the availability of the PAI, PEB or ER options may be cancelled without notice to the hirer. The insurance terms and conditions covered in this text relate to insurances that apply to New Zealand only. It is the obligation of the hirer to confirm the terms and conditions of insurances that relate to rentals outside of New Zealand.

Privacy Act

The information requested from the hirer is to enable the owner to assess the hirer’s request to hire a vehicle. The hirer does not have to supply this information, but if the hirer does not, then the owner is unable to hire the vehicle. The hirer acknowledges that the owner will collect, hold and use the hirer’s personal information for purposes related to the hire of the vehicle and the provision of related customer services, including direct marketing and assessing customer satisfaction with products and services provided by the owner. The hirer further acknowledges that such personal information may be disclosed to debt collection agencies in the event that the hirer defaults in the payment of any monies owing to the owner, or other parties involved in an accident with the vehicle while on hire to the hirer; or any organisations responsible for the processing or handling of traffic related infringements; and the hirer hereby authorises the disclosure of their personal information for such purposes.

NOTE – THE OWNER MUST GIVE THE HIRER AT LEAST ONE COPY OF THE RENTAL AGREEMENT WHICH MUST BE KEPT IN THE VEHICLE THROUGHOUT THE TERM OF THE HIRE AND PRODUCED ON DEMAND TO AN ENFORCEMENT OFFICER.

 

EUROPE, AFRICA, MIDDLE EAST & ASIA TERMS AND CONDITIONS

(Last Updated October 2013)

Acknowledgments

The following acknowledgments in respect of jurisdiction, preferences, insurance, waivers and rentals in the countries indicated below relate to particular clauses in the Terms and Conditions. It is important you read and understand these acknowledgments, as well as the Terms and Conditions which follow.
Please note that capitalised terms have the meaning given to them in the Terms and Conditions.

Jurisdiction (clause 1(d))

You acknowledge that the Terms and Conditions of each Avis Preferred Rental Agreement shall be governed by and construed in accordance with the laws of the country in which the Avis Licensee gives possession of the Vehicle to you. You hereby submit to the exclusive jurisdiction of the courts of such country.

Changes to the Terms and Conditions (clause 7 and 16)

You acknowledge that you have read, understood and accept that Avis may change these Terms and Conditions, Avis Preferred or the Loyalty Programme by publication on the Avis website in accordance with Clauses 7 and 16 of these Terms and Conditions.

Termination (clause 8, 17 and 27)

Your attention is drawn to both your and Avis rights to terminate the Avis Preferred programme, the Loyalty Programme, the Avis Preferred Rental Agreement and/or any other services or offers in accordance with Clauses 8, 17 and 27.

Rental Preferences (clause 19)

You acknowledge that every time you rent a Vehicle, the Avis Preferred Rental Agreement will incorporate the rental preferences you select in relation to matters such as car type, payment method, invoicing preference and the purchase of additional products or services. The preferences that will apply to each Vehicle rental will be as follows:

(a) any preferences and terms specified in the relevant rate/product terms and conditions (which will be available when you book each rental - you will read and understand them before you enter into each Avis Preferred Rental Agreement); and

(b) to the extent that preferences are not specified in the rate/product terms and conditions, the preferences you select whilst making your booking; and

(c) to the extent that preferences are not specified in the rate/product terms and conditions or selected during booking, the preferences you select in your Customer Profile; and

(d) any additional terms and conditions agreed by the Avis Licensee and you in relation to the purchase of additional products and services before or during the Avis Preferred rental, or on return of the Vehicle.

Debiting of Charges (clause 22)

You hereby authorise all Avis Licensees with whom you enter into Avis Preferred Rental Agreements to debit all charges set out in Clause 22 of the Terms and Conditions from your debit, credit or charge card, details of which you have included in your Customer Profile.

Insurance/Waivers and Coverage Preferences (clauses 26)

You hereby acknowledge that you have read, understood and accept the provisions of the Avis Preferred Rental Terms and Conditions relating to vehicle cover and insurance preferences.

You have read and you understand the Summary of Vehicle Cover and Insurance provided at the end of the Terms and Conditions.You hereby acknowledge that the coverage that will apply to each rental will be:

(a) any coverage included in the rate applicable to any rental or that is mandatory in the country of rental; and

(b) if no coverage is included or mandatory, the coverage you select whilst making your booking; and

(c) if no coverage is included or mandatory, nor selected during booking, the coverage you select in your Customer Profile.

Limitation of Liability (clause 28)

You hereby acknowledge that you have read, understood and accept the provisions regarding limitation and exclusions of liability set out in Clause 28.

Rentals in Particular Countries

The following additional acknowledgments apply for rentals in the country indicated:

Austria

You hereby acknowledge that you have read, understood and accept the provisions of the Avis Preferred Rental Terms and Conditions, and in particular Clauses 4, 22, 27 and 28.

Italy

Pursuant to Sections 33 to 38 of the Italian Consumer Code (Legislative Decree No. 206 of 6 September 2005) you hereby acknowledge that you have read, understood and accept the provisions of the Avis Preferred Rental Terms and Conditions, and in particular the following Clauses:
1(a) (Terms and Conditions incorporated by reference into Avis Preferred Rental Agreements); 1(d) (Jurisdiction); 4 (Indemnity regarding Membership Number); 4(d) (the Avis Licensee’s right to terminate); 7 and 16 (Avis’ unilateral right to vary the Terms and Conditions); 21(a) (The Avis Licensee may require early return of the Vehicle); 21(b) (Extension of your liability for collision damage and theft); 21(c) (Your obligations); 22 (Charges); 23 (Rental of equipment); 24 (Authorisation to charge costs to you); 25 (electronic invoicing); 26(a) (Extension of terms and conditions of insurance policy to you); 26(b) (Acceptance of Vehicle cover and insurance); 27 (termination); 28(a) (Your liability for property and persons transported by you); and 28(b) (limitation of the Avis Licensee’s liability).

Finland

You hereby acknowledge that you have read, understood and accept the provisions of the Avis Preferred Rental Terms and Conditions, and in particular Clauses 4, 7, 16 and 28.

Luxembourg

Pursuant to Article 1135-1 of the Luxembourg Civil Code you hereby acknowledge that you have read, understood and accept the provisions of the Avis Preferred Rental Terms and Conditions, and in particular Clauses 8, 17, 21, 27, 28(a) and 28(b).

South Africa

You confirm that you have been given prior notice in terms of both the Short Term Insurance Act, No. 53 of 1998 and the Long Term Insurance Act, No. 52 of 1998, of your entitlement to the freedom of choice:

(a) as to whether you wish to enter into a new policy and make it available for the purpose of protecting the Avis Licensee’s interests, or wish to make available an existing policy of the appropriate value for that purpose, or wish to utilise a combination of these options; and

(b) if you wish to enter into a new policy, as to the insurer with which the policy is entered into and as to any person who is to render services as intermediary in connection with the transaction; and

(c) if you wish to enter into a new policy, as to whether or not the value of the policy benefits to be provided in terms of that policy, when taken in the aggregate with the value of the policy benefits provided under any other policy which is also to be made available and used for that purpose, shall exceed the value of the Avis Licensee’s interest.

You further confirm that you have exercised your freedom of choice and that you were not subject to any coercion or inducement as to the manner in which you exercised that freedom of choice.

Spain

You hereby acknowledge that each Avis Preferred Rental Agreement will not form until an Avis Licensee passes possession of the Vehicle to you.

Switzerland

You hereby acknowledge that you have read, understood and accept the provisions of the Avis Preferred Rental Terms and Conditions, and in particular Clauses 1(d), 4, 17, 22, 24, and 26(c). Furthermore, you expressly declare that for all rentals in Switzerland you accept the place of jurisdiction in Bulach/Switzerland.


Terms and Conditions

1. Effect of these Terms and Conditions

(a) By agreeing to these Terms and Conditions, using your Membership Number or Card to make reservations, you agree that Terms and Conditions set out herein (as amended from time to time) will apply to your Membership of Avis Preferred and to all Avis Preferred Rental Agreements worldwide.

(b) Each time you rent a Vehicle using Avis Preferred, the Avis Licensee and you will automatically enter into an Avis Preferred Rental Agreement, which will incorporate these Terms and Conditions.The Terms and Conditions that will apply will be the relevant Terms and Conditions set out below in respect of the country in which the Avis Licensee gives possession of the Vehicle.

(c) You will indicate your acceptance of these Terms and Conditions for each Avis Preferred Rental Agreement by leaving the rental premises of the Avis Licensee with the Vehicle.

(d) Each Avis Preferred Rental Agreement will be governed by and construed in accordance with the laws of the country where the Avis Licensee gives possession of the Vehicle to you, and you and the Avis Licensee hereby submit to the exclusive jurisdiction of the courts of that country.

2. Definitions

“Avis” means the company to whom you submitted your Membership Form.
“Avis Licensee” means the company operating the Avis Rent A Car System in the location in which you take possession of a Vehicle.
“Avis Preferred Loyalty Programme” means the Avis Preferred loyalty programme which rewards members for frequent rentals based on number of rentals and the associated rental related revenue per twelve month period.
“Loyalty Programme Terms and Conditions” means the terms and conditions which are applicable to your participation in the Avis Preferred Loyalty Programme (to the extent that you have opted to participate).
“Avis Preferred Rental Agreement” means a separate contract between you and an Avis Licensee for rental of a Vehicle, which incorporates the Terms and Conditions.
“Card” means, where issued, a Avis Preferred First Plus , Avis Preferred First or Avis Preferred membership card.
“Customer Profile” means your general information and preferences relating to matters such as car type, insurance, invoicing and data protection that you entered on the Membership Form, as updated from time to time by notice to Avis via Avis’ website or otherwise.
“Eligible Rental” means a completed rental eligible pursuant to Clause 13 to be taken into account to determine Rewards earned according the Loyalty Terms and Conditions.
“Membership Terms and Conditions” means the terms and conditions applicable to your membership of Avis Preferred.
“Membership” means membership of Avis Preferred.
“Membership Form” means the application form that you filled out in order to apply for membership of Avis Preferred.
“Membership Number” means the customer number provided by Avis to you upon Avis’ acceptance of your application to become a Member.
“Membership Terms and Conditions” means the terms and conditions applicable to Membership.
“Rental Terms and Conditions” means the terms and conditions applicable to an Avis Preferred rental.
“Reward” means a voucher issued by Avis or an Avis Licensee, at their sole discretion, to recognise a customer’s loyalty under the Avis Preferred Loyalty Programme.
“Terms and Conditions” means these Avis Preferred terms and conditions, including all Membership Terms and Conditions, Loyalty Programme Terms and Conditions and Rental Terms and Conditions.
“Tier” means either Avis Preferred, Avis Preferred First or Avis Preferred First Plus.
“Vehicle” means any vehicle to which an Avis Licensee grants you possession for the purposes of rental, even if such vehicle is different to that selected by you during booking or as part of your general preferences selected on your Customer Profile.
“Year” means the period of twelve months from the date of issue of a Card and each twelve month period thereafter.
“you” and “your” refer to the person whose name was entered in the Membership Form.

Membership Terms and Conditions
Europe, Africa, Middle East and Asia

3. Membership

(a) You must be an individual who is at least 21 years of age to apply for Membership.

(b) Avis reserves the right not to enrol individuals with resident addresses in certain countries and/or regions, which are subject to change. Avis will give reasonable advance notice where the removal of a country and/or region will affect your Membership. Up to date information on countries and/or regions which are not open to Membership is available on the Avis website.

(c)Membership becomes active upon acceptance by Avis of your application.Membership is offered at Avis’ discretion and Avis may refuse Membership to any applicant.

(d) Applicants accepted to Membership will be given a Membership Number and may be provided with a Card. You may only maintain only one Avis Preferred account and in the event of duplication, Avis reserves the right to cancel all Memberships (other than the first Membership approved by Avis).

(e) Where you have opted to participate in the Avis Preferred Loyalty Programme, the Avis Preferred Loyalty Programme Terms and Conditions will apply to such participation in addition to the Membership Terms and Conditions and Rental Terms and Conditions.

(f) Correspondence will be sent to your last preferred postal and/or the e-mail address provided on Membership Form. Avis reserves the right to provide information, including changes to the Terms and Conditions and/or Avis Preferred only to active members, that is, a person who has rented from Avis or an Avis Licensee using their Membership Number within the previous 12 month period.

(g) Any correspondence should be sent to preferred@bsc.avis-europe.com

4. Your details

(a) You agree to keep secure your Membership Number, password and email account used to sign up to Avis Preferred or subsequently updated by you. You hereby release and indemnify the Avis Licensee from and against any liability for loss or for damage to any property (including costs relating thereto) including damage to any Vehicle resulting from any failure by you to keep secure your Membership Number, password or email account.

(b) Applications must state your full name and preferred postal and email address for correspondence. The preferred postal mailing address determines the applicability of any local rules or restrictions and eligibility for local promotions.

(c) You represent and warrant that the information provided on your Customer Profile is true, accurate and complete, and undertake to notify Avis of any changes to any of that information, including any changes relating to your driving licence or credit, debit or charge card details.

(d) You may notify Avis of any changes to the information in your Customer Profile by updating your Customer Profile on the Avis website.If any such details change prior to or during an Avis Preferred rental, you must advise the Avis Licensee of such changes immediately.

(e) Each time you enter into an Avis Preferred Rental Agreement, you are deemed to certify that you hold a valid driving licence and are legally entitled to drive in the country of rental.

(f) If at any time any such information is not true, accurate or complete in any respect the Avis Licensee may immediately terminate any Avis Preferred Rental Agreement with or without notice.You further agree to indemnify and hold the Avis Licensee harmless from any loss, liability or expense arising out of any failure to so maintain the truth, accuracy or completeness of such information.

5. Use of Cards

(a) Applicants accepted for Membership will be eligible to receive a Card upon completion of a set number of rentals. Cards will be valid until the expiry date shown on it.

(b) Only the member named on the Card may use it or quote the Membership Number. Cards are not transferable in any circumstances.

(c) The Card is not a credit card. It remains the property of Avis and must be returned if requested.

(d) You should produce the Card or Membership Number at any time at the request of Avis. Members should add their Membership Number to all bookings at time of booking, or prior to arriving at the station.

6. Data protection

(a) Consent to receive marketing materials by post and electronic means is taken at the time of enrolment.Avis or Avis Licensees may from time to time send you promotional materials by such means, setting out details of Avis services and offers from other companies which they believe may be of interest unless you have opted not to be contacted in this way.Any such promotional materials will be sent by the Avis Licensee or other companies operating the Avis Rent A Car System.The Avis Licensee will never release your personal details for marketing purposes to any company that is not a member of the Avis Rent A Car System.

(b) The Avis Licensee maintains a record of your personal information to assist in the operation of the Avis Licensee’s business. The Avis Licensee operates as part of the Avis Rent A Car System and from time to time may share the information provided with other companies (located inside and outside Europe) within the system for transaction processing purposes.

(c) The Avis Licensee will maintain electronic records of all rental agreements and other transactions that you enter into with the Avis Licensee.

(d)You have the right to access your personal information, to ask for its rectification and to object (at any time without cost) to the use of personal information for direct marketing purposes.Details on how to do any of these things are set out in Avis’ privacy policy on the Avis website.

(e) The Avis Licensee may disclose your personal information if required by relevant legal authorities or for the purposes of debt collection.

(f) Your personal information will be controlled primarily by Avis Europe plc (its successors and assigns), whose registered office is at 7 Welbeck Street, London, W1G 9YE , United Kingdom.

7. Modification

You accept that Avis shall have the right to vary these Terms and Conditions, the Avis Preferred service or other offers or arrangements including imposing additional requirements and restrictions related to the use of Avis Preferred from time to time by way of notification on the Avis website. The latest version of these Terms and Conditions and any other current information will be made available on the Avis website.If Avis varies these Terms and Conditions or Avis Preferred in such a way as to significantly vary your benefits or obligations, Avis will notify you of such changes by email (if given) or to the preferred postal address specified in your Customer Profile. Unless you give Avis written notice to the contrary within 30 days of notice from Avis, you shall be deemed to have accepted such variation in respect of all Avis Preferred Rental Agreements after such notice has been given by Avis.Notwithstanding the above, the Terms and Conditions that will apply to each Avis Preferred rental will be the Terms and Conditions in effect at the date you make the reservation for that rental.

8. Termination

(a) You may terminate your Membership at any time by writing to preferred@bsc.avis-europe.com stating that you no longer wish to be a member and (if applicable) enclosing your Card cut in half.Any such termination will result in a loss of all benefits associated with Avis Preferred and does not relieve you of any continuing obligations under these Terms and Conditions.

(b) In addition to any other rights or remedies, Avis reserves the right at any time in its absolute discretion to terminate your Membership and/or if applicable your right to use the Card or make a booking using your Membership Number if you have committed fraud, misconduct, are given a driving ban or if you withdraw consent under Clause 6(b) PROVIDED THAT Avis must write to you stating you’re your Membership is terminated and why.

(c) Avis may terminate your Membership to the Avis Preferred programme without notice if you have not used Avis Preferred for at least 24 months.

(d) Avis may terminate the Avis Preferred programme at any time but will use its reasonable endeavours to give you at least six months notice. You acknowledge that at the end of the period of notice your right to use Avis Preferred will cease.

Loyalty Terms and Conditions
Europe, Africa, Middle East and Asia

9. Effect of these terms and conditions

(a) By agreeing to the Terms and Conditions you agree that the terms and conditions set out in this section will apply to your participation in the Avis Preferred Loyalty Programme.

(b) You must read these terms and conditions in conjunction with the Membership Terms and Conditions and Rental Terms and Conditions carefully before first quoting your Membership Number to Avis or an Avis Licensee. If you have any questions, please visit http://www.avis.com/car-rental/content/display.ac?navId=T5M13S00.

10. Membership

(a) To apply to participate in the Avis Preferred Loyalty Programme you must be a member of Avis Preferred and your Membership Form must state your full name and preferred postal and email address for correspondence.

(b) The Avis Preferred Loyalty Programme is an online only programme and you must therefore provide a valid email address in order to be a member. Correspondence will only be sent to the e-mail address provided on Membership Form (as updated from time to time).

11. Tiers

(a) The number of Eligible Rentals you complete in a Year together with the value of such Eligible Rentals (calculated in accordance with section 13(a)) will determine the applicable Tier. Each Tier will define the benefits that you will receive for the duration of you membership of that Tier. Full details are set out on the Avis website.

(b) Card entitlement is based on the number of Eligible Rentals completed in a Year. Entitlement to a Avis Preferred First Plus, Avis Preferred First or Avis Preferred Card depends on the applicable Tier.

(c) Your Card status will be reviewed at the end of each Year before the expiration of the current Card. At the end of each Year your Eligible Rental level and value returns to zero.

(d) You will progress from Avis Preferred to Avis Preferred First and from Avis Preferred First to Avis Preferred First Plus. In order to achieve or retain Avis Preferred First status you must ensure you complete at least five Eligible Rentals each Year with a minimum value of 1.000 Euro. In order to achieve or retain Avis Preferred First Plus status you must ensure you make at least 10 Eligible Rentals each Yearwith a minimum value of 2.000 Euro.The value of an Eligible Rental will be calculated in accordance with section 13(a).

(e) The Tier level may be reduced at Avis' discretion depending on the total number and value of Eligible Rentals completed in the previous Year. Eligible Rentals completed prior to the beginning of the relevant Year will not be counted for this purpose.

12. Earning and Redeeming Rewards

(a) Rewards will be earned according to the number of Eligible Rentals completed in a Year.

(b) Rewards will be valid for one year from the date of issue and may be subject to availability and blackout restrictions. Rewards may not be used in conjunction with any other Reward, promotion, coupons, vouchers, discounts or special offers.

(c) Rewards are non-assignable and non-transferable and will be sent to your last notified e-mail address only. Specific Rewards may have additional terms and conditions which will be set out in the Reward.

(d) Rewards are not redeemable for cash, refundable or exchangeable except in accordance with their terms and conditions.Under no circumstances may Rewards be purchased by, sold to, bartered or otherwise transferred to other persons. Any purported purchase, sale, transfer, unauthorised use, bartering, procurement or redemption of Rewards contrary to these terms and conditions will constitute a material breach by the member of these terms and conditions.

(e) Further details of how Rewards are earned are contained on the Avis website.

13. Eligible Rentals

(a) Only rental related revenue for a completed rental for which Avis or the Avis Licensee has received payment will be taken into account when calculating Tiers and/or Rewards. Costs related to damages, fines, administrative charges and/or fuel charges will not be taken into account.

(b) The following rentals will not be deemed an Eligible Rental for the purposes of the Avis Preferred Loyalty Programme and will not be taking into account when calculating Tiers or Rewards: airport transfers and chauffer drive, promotional rentals (such as competition prize winners, reward weekend vouchers), complimentary cars, Avis staff & family rentals, insurance and or leasing rentals, Budget Rent A Car rentals, tour operator or net rate rentals, rentals reserved through brokers.

14. Retroactive Claims

(a) Rental related revenue attributable to Eligible Rentals which are not tracked automatically at the time of rental completion may be credited later.Any requests to retroactively claim rental related revenue must be submitted to preferred@bsc.avis-europe.com.

(b) You must have been a member of the Avis Preferred Loyalty Programme at the time of rental and when the claim is made and in any event any claim for credit of rental related revenue must be made within six months of the date of completion of the relevant rental.

15. Disputes

Any disagreements or disputes regarding your entitlement to claim Rewards, Tiers or benefits or related to the credit of rental related revenue to your Avis Preferred Loyalty Programme account must be lodged within six months of date of completion of the relevant rental and you may be required to submit your rental agreement, charge statement or invoice.

16. Modification

Avis may modify, withdraw, amend or add to any services or other offers or arrangements or impose additional requirements or restrictions related to participation in the Avis Preferred Loyalty Programme. Avis will give you as much advance notice as practicable.Relevant current information is set out on the Avis website.You are deemed to consent to such a change if you continue to quote your Membership Number or use your Card when making reservations. If you do not wish to accept such changes you may terminate participation in accordance with Clause 17 of the Avis Preferred Loyalty Programme Terms and Conditions or Membership of Avis Preferred in accordance with Cause 8 of the Membership Terms and Conditions.

17. Termination

(a) Your participation in the Avis Preferred Programme will terminate automatically if your Membership of Avis Preferred is terminated in accordance with Clause 8.

(b) You may terminate your participation in the Avis Preferred Loyalty Programme at any time by writing to preferred@bsc.avis-europe.com stating that you no longer wish to participate in the Avis Preferred Loyalty Programme and (if applicable) enclosing your Card cut in half.Any such termination will result in a loss of all benefits associated with the Avis Preferred Loyalty Programme and does not relieve you of any continuing obligations under these Terms and Conditions.

(c) In addition to any other rights or remedies, Avis reserves the right at any time in its absolute discretion to terminate your right to participate in the Avis Preferred Loyalty Programme and/or if applicable your right to use the Card or make a booking using your Membership Number if you have committed fraud, misconduct, are given a driving ban or if you withdraw consent under Clause 6(b) or the email address given is no longer active.Avis must write to you stating your participation is terminated and why.

(d) Avis may terminate your participation in the Avis Preferred Loyalty Programme at any time without notice if you have failed to use Avis Preferred for at least 24 months.

(e) Avis may terminate the Avis Preferred Loyalty Programme at any time but will use its reasonable endeavours to give you at least six months notice.You acknowledge that at the end of the period of notice your right to use Avis Preferred will cease.

(f) Termination of your participation in the Avis Preferred Loyalty Programme will not terminate your Membership of Avis Preferred unless expressly stated in the notice of termination.

(g) Any accumulated rental revenue spend will be zeroed on termination.Any Rewards issued prior to the effective of termination shall continue to be valid in accordance with their terms and conditions except where such Rewards are contingent on membership of Avis Preferred.

Rental Terms and Conditions
Europe, Africa, Middle East and Asia

18. Reservations

In order for a rental to qualify as an Avis Preferred rental you shall make a reservation for rental of a Vehicle at least 24 hours prior to the time of rental and shall at the time of reservation confirm that the rental will be an Avis Preferred rental.

19. Terms that apply to each rental

The terms and conditions of each Avis Preferred Rental Agreement will incorporate (in the following order of priority):

(a) these Rental Terms and Conditions;

(b) any preferences in relation to matters such as car type, payment method, invoicing preference and the purchase of additional products or services, along with any terms and conditions specified in the relevant rate/product terms and conditions and made available to you at time of reservation (including restrictions on refunds and changes to bookings, and additional charges);

(c) to the extent that preferences are not specified in the rate/product terms and conditions, the preferences you select whilst making your booking;

(d) to the extent that preferences are not specified in the rate/product terms and conditions or selected during booking, the preferences you select in your Customer Profile; and

(e) any additional terms and conditions agreed by the Avis Licensee and you in relation to the purchase of additional products and services before or during the Avis Preferred rental, or on return of the Vehicle.

20. Picking up the Vehicle

(a) At the commencement of each rental you will be required to show your current driving licence to an employee of the Avis Licensee prior to leaving the rental premises with the Vehicle. In the event that you are unable to comply with this requirement, no rental shall take place and no Avis Preferred Rental Agreement shall be entered into.

(b) The Avis Licensee may refuse to give possession of the Vehicle if you do not meet the Avis Licensee’s standard conditions as to capacity and entitlement to drive applicable at the time and place of rental.

(c) In some Avis locations there may be regulatory requirements that require a separate rental agreement to be signed for each rental. If you sign a local rental agreement, only the terms and conditions of that local rental agreement will apply to that rental.

21. Using the Vehicle

(a) You must inspect the Vehicle, and advise the Avis Licensee if there are any defects in the Vehicle, before leaving the rental premises.In removing the Vehicle from the rental premises you acknowledge and agree that you received the Vehicle in good order and will return the same together with all keys, tyres, tools, car documents, accessories and equipment in the same condition (ordinary wear and tear excepted but excepting undue wear and tear by reason of abuse), to the agreed return location on the agreed date, unless you request and the Avis Licensee agrees to an extension, or sooner upon demand of the Avis Licensee.

(b) In the event of you having requested collection of the Vehicle, your liability for collision damage and theft shall (subject to any waiver thereof being applicable) extend to midday of the first working day following the requested collection time (working day is defined as Monday to Friday, 8 am to 6 pm).

(c) During the term of the rental you shall be the legal custodian of the Vehicle and the Vehicle shall not be operated:

(i) to transport goods in violation of customs regulations or any other applicable regulations or in any other illegal manner, or to transport any dangerous, harmful, flammable, explosive or noxious substances of any description, or goods which are in any way likely to damage the Vehicle;

(ii) to carry passengers or property for any consideration express or implied;

(iii) to propel or tow any vehicle or trailer without the consent of the Avis Licensee;

(iv) in motor sport events (including racing, pacemaking, rallying, reliability trials and speed testing);

(v) by any person driving when unfit through drink or drugs or with blood alcohol concentration above the limit prescribed by applicable laws and regulations;

(vi) by any person other than:

(you or any person(s) nominated by you who is approved by the Avis Licensee at the time of rental, is at least 23 years of age (or such other age limit stated on the Avis Licensee’s tariff for the type of vehicle rented), is duly qualified and holds and has held a current valid full driving licence for at least one year, or

in the case of breakdown or accident, a motor vehicle repairer provided that he is duly qualified and licensed; and

(vii) outside of the country in which the location it is collected from is situated without the express agreement of the Avis Licensee, unless the rental booking provides for return of the Vehicle outside that country.

22. Charges

Avis Preferred rentals will be charged to you by the relevant Avis Licensee, except to the extent of any payment made at the time of booking.You agree that you shall be personally liable to pay the Avis Licensee on demand the rental rate confirmed during booking, and to pay the following charges to the extent such charges are not already included in such rental rate:

(a) Standard charges

(i) a mileage charge computed at the rate specified on the completed statement of charges for the mileage covered by the Vehicle until the Vehicle is returned (the number of miles over which the Vehicle is operated shall be determined by reading the odometer installed by the manufacturer; if the odometer fails the mileage charge shall be calculated from the road map distance of the journey travelled);

(ii) the airport surcharge (if any) as specified on the completed statement of charges;

(iii) Value Added Tax and all other taxes (if any) payable on the charges specified in this clause 22;

(iv) all fees charged by the Avis Licensee due to your or an additional driver’s age;

(v) all road fund and similar charges;

(b) Optional charges

(i) Collision Damage Waiver (if any), Personal Accident Insurance (if any), Theft Protection (if any) and miscellaneous charges at the rate specified on the completed statement of charges;

(ii) the Additional Driver’s Charge (if any) as specified on the completed statement of charges;

(iii) charges for additional products or services (if any) that you rent or purchase along with the Vehicle;

(c) Additional charges

(i) refuelling service charge (if any) in respect of fuel consumed during rental as operated by the Avis Licensee at the date of rental;

(ii) certain Avis Licensees charge an “EZ Fuel Fee” requiring you to provide a refuelling receipt from a petrol station to demonstrate that the tank is full when you have driven under a specified mileage. Full details of the charge will be communicated to you by the applicable Avis Licensee prior to commencement of your rental.

(iii) the additional fee for one-way rental service, if any, as specified on the completed statement of charges, if the Vehicle is left elsewhere than at the agreed return location without the Avis Licensee’s written consent a fee per mile, as determined by the Avis Licensee from time to time, from the renting location to the location where it is left;

(iv) all fines and court costs for parking, traffic or other violations assessed against the Vehicle, you, another driver or the Avis Licensee until the Vehicle is returned, except where caused through fault of the Avis Licensee;

(v) the Avis Licensee’s reasonable administrative fee for processing any fines pursuant to 22(c)(iii) above;

(vi) the Avis Licensee’s reasonable costs for cleaning the interior of the Vehicle upon return for excessive stains, dirt or soilage attributable to your use of the Vehicle during the rental period;

(vii) the Avis Licensee’s reasonable costs, including reasonable legal fees where permitted by law, incurred collecting payment due from you hereunder; and

(viii) the Avis Licensee’s reasonable costs of repairing damage howsoever caused to the actual Vehicle or any accessories supplied, irrespective of the group of vehicle requested, plus loss of revenue at the daily rate shown on the completed statement of charges based on the Avis Licensee’s loss of use of the Vehicle and the Avis Licensee’s reasonable cost of replacing the Vehicle in the event of theft. However if you comply with all the provisions of these Rental Terms and Conditions, your liability for such costs shall (subject to Clause 23 below):

  • not exceed the responsibility amount as shown in the completed statement of charges for each occurrence;
  • be limited to the non-waivable excess, if any, for each occurrence in respect of theft of all or part of the Vehicle if you have purchased in advance Theft Protection as evidenced by the indication in the “accept” space on your Customer Profile or by acceptance during the rental reservation process; and
  • be limited to the non-waivable excess, if any, for each occurrence in respect of damage if you have purchased in advance Collision Damage Waiver as evidenced by the indication in the “Yes” box on your Customer Profile or by acceptance during the rental reservation process. Notwithstanding the foregoing provisions or any other terms of these Terms and Conditions your liability shall not be limited in the instances where the Avis Licensee suffers loss by reason of its insurance policy or any relevant waiver conditions being invalidated as a result of your acts or failures to act .

(d) At the conclusion of each rental you will be provided with a statement of charges detailing the charges made in accordance with this clause.

23. Rental of Equipment

These Rental Terms and Conditions, to the extent that the same are relevant, apply to the rental of equipment (including but not limited to mobile telephones and satellite navigation systems) with or without a Vehicle. You agree that you shall be personally liable to pay the Avis Licensee on demand the Avis Licensee’s reasonable costs (together with any applicable Value Added Tax or other taxes) of repairing damage or the replacement value in the event of loss or theft of such equipment.

24. Payment

(a) You accepting these Rental Terms and Conditions hereby constitutes authority for the relevant Avis Licensee to compute and debit the total charges under each Avis Preferred Rental Agreement against your account with the specified card issuing organisation, on completion of the rental.Any terms and conditions notified to you at the time of reservation relating to the payment method chosen by you for any rental will be incorporated into the terms and conditions of that Avis Preferred Rental Agreement.If you have chosen to pay in a currency other than that used by Avis or the Avis Licensee when the quote was prepared, the exchange rate used is based on the Citibank wholesale rate plus 4%, with this currency conversion service being provided by the Avis Licensee.

(b) Unless stated otherwise in any invoice issued by the Avis Licensee, you must pay all invoices for Avis Preferred rentals within 30 days from the date of invoice.

25. E-Billing and electronic correspondence

(a) Provided the necessary consent has been obtained from you, the Avis Licensee may issue invoices in respect of any Avis Preferred Rental Agreement electronically or otherwise, and you hereby agree to receive and pay such invoices.

(b) The Avis Licensee may, at its option and on notice to you, decide to cease issuing electronic invoices or vary any aspect of the electronic invoices to be issued and the method of delivery.

(c) You understand that where an electronic invoice is provided in respect of a particular rental, no paper invoice will be provided.

(d) You will be responsible for verifying all electronic invoices in accordance with the instructions provided with each invoice.

(e) You consent to receiving all correspondence, notices and invoices related to the Avis Preferred Rental Agreement from Avis Licensees by email at the email address listed in your Customer Profile.

26. Vehicle cover and insurance

(a) It is agreed that you and any authorised user, as described in Clause 21(c) above, participate as an insured under an automobile insurance policy, a copy of which is available at any rental office. You should read and understand that document before entering into any Avis Preferred Rental Agreement, as it contains important information and terms. By accepting these Rental Terms and Conditions you acknowledge that you have read and understand the policy.You are bound by and agree to the terms and conditions thereof.

(b) You agree further to protect the interests of the Avis Licensee and its insurance company in case of loss or damage to the Vehicle by:

(i) obtaining names and addresses of parties involved, and of witnesses;

(ii) not admitting liability or guilt or giving money to any person or persons involved;

(iii) not abandoning the Vehicle without adequate provision for safeguarding and securing the same;

(iv) calling the nearest Avis station by telephone (transfer charge) even in case of slight damage; further completing Avis’s accident report form as soon as practically possible;

(v) notifying the police immediately if another party's guilt has to be ascertained or if any person is injured, and delivering to the Avis Licensee a copy of any police accident report form as soon as the same is available;

(vi) ensuring that the Vehicle is always locked when unattended.

(c) You agree to read the Summary of Vehicle Cover and Insurance, which forms part of these Rental Terms and Conditions and is available at the end of these Terms and Conditions.The coverage that will apply to each rental will be:

(i) any coverage included in the rate applicable to any rental or that is mandatory in the country of rental; and

(ii) if no coverage is included or mandatory, the coverage you select whilst making your booking; and

(iii) if no coverage is included or mandatory, nor selected during booking, the coverage you select in your Customer Profile.

27. Termination of an Avis Preferred Rental Agreement

In the event of material breach by you of any Avis Preferred Rental Agreement the Avis Licensee may immediately terminate that Avis Preferred Rental Agreement without notice, repossess the Vehicle and for such purpose may enter any premises where the Vehicle may be and remove the same and you shall be responsible for and indemnify the Avis Licensee against all actions, claims, costs and damages consequent upon or arising from such repossession and removal.

28. Liability

(a) You hereby release and indemnify the Avis Licensee from and against any liability for loss or for damage to any property (including costs relating thereto) left, stored or transported by you or any other person in or upon the Vehicle before or after return of the Vehicle to the Avis Licensee.

(b) The Avis Licensee, whilst taking all precautions and using its best efforts to prevent such happening, shall not be liable for any loss or damage arising from any fault or defect in or from mechanical failure of the Vehicle or any equipment, satellite navigation equipment, telephone or cellular network system, or any consequential or indirect loss or damage, including but not limited to third party claims or loss of profit, turnover, savings, business, clientele or data.

(c) Nothing in this clause or otherwise in these Terms and Conditions shall exclude or in any way limit the Avis Licensee’s liability to you for (i) fraud, (ii) death or personal injury caused by the Avis Licensee’s negligence or (iii) any liability to the extent the same may not be excluded or limited as a matter of law.

Provisions applying in specific countries

Notwithstanding anything to the contrary appearing elsewhere in these Terms and Conditions the following provisions shall apply to any Avis Preferred Rental Agreements in the following countries:

Austria

  1. If a Vehicle rented from any Avis location has no Austrian licence plate number you shall, in order to comply with customs regulations, not give custody of the Vehicle to any other person in Austria. If a Vehicle rented in Austria has no Austrian licence plate number and you have no domicile in Austria, you shall leave Austria with the Vehicle within four days of the commencement of the rental.
  2. You hereby submit to the extent legally permitted for all disputes against any Avis Licensee situated in Austria which arise out of these Terms and Conditions or any Avis Preferred Rental Agreement to the exclusive jurisdiction of the court locally competent for the first district of Vienna.
  3. Clause 28(a) and (b) shall be replaced with the following:

(a) The Avis Licensee, whilst taking all precautions and using its best efforts to prevent such happening, shall not be liable for any loss or damage arising from any fault or defect in or from mechanical failure of the Vehicle or any equipment, satellite navigation equipment, telephone or cellular network system, or any consequential or indirect loss or damage, including but not limited to third party claims or loss of profit, turnover, savings, business, clientele or data, unless caused by the Avis Licensee intentionally or through gross negligence.
(b) Nothing in this clause or otherwise in these Terms and Conditions shall exclude or in any way limit the Avis Licensee’s liability to you for (i) fraud, (ii) death or personal injury caused by the Avis Licensee’s negligence or (iii) any other damage caused by the Avis Licensee intentionally or through gross negligence.

Belgium

  1. You agree that the entry into these Terms and Conditions and all Avis Preferred Rental Agreements, along with all communications relating to Avis Preferred Rental Agreements (including reservation confirmations), by way of electronic communication (including email and telephone) will comply with all written evidence rules (to the extent they are applicable).The Avis Licensee will be entitled to rely on its electronic records to prove the contents of the agreements you enter into with Avis and Avis Licensees, even if this requires deviation from any applicable written evidence rules.
  2. Clause 28(b)(iii) shall be amended to read:
  3. any other damage caused by the Avis Licensee through gross negligence, or as a result of latent or hidden defects.

France

  1. You are advised that a relatively low level of authentication, based on your email address and Wizard number (if any), is required in order to sign up to Avis Preferred, and to make rental reservations in your name that incorporate these Terms and Conditions.You acknowledge that such a level of authentication carries with it the risk that your identity may be “borrowed” by third parties should they gain access to your email account, Wizard number and/or password.This may result in your credit card being used fraudulently to make rental reservations.
  2. You agree that the entry into these Terms and Conditions, and all communications relating to future rental agreements (including reservation confirmations), may be made by way of electronic communication (including email and telephone).
  3. The costs covered in Clause 22(c)(iii) of these Terms and Conditions (expenses linked to damage to the Vehicle or its accessories) may be invoiced to you, whether the damage to the vehicle or its accessories is repaired or not. These costs will be invoiced based on the price list table available in the office of the Avis Licensee.
  4. It is agreed that you or any other authorised user, as described in Clause 21(c) of these Terms and Conditions, are entitled to unlimited third party legal liability cover in accordance with French laws and regulations.

Germany

  1. Clause 28 shall be replaced with the following:

(a)Subject to the provisions in Clause 28(b), the Avis Licensee’s statutory liability for damages shall be limited as follows:

(i)The Avis Licensee’s strict liability for defects in the Vehicle or equipment, satellite navigation equipment, telephone or cellular network which are in existence at the time of entering into an Avis Preferred Rental Agreement (cf. section 536a para. 1, 1. alt. of the German Civil Code - “BGB”) is excluded, unless
- such defect affects the material contractual obligations of the Avis Licensee and you could reasonably rely on the absence of such defect; or
-the Avis Licensee has fraudulently concealed such defect.
(ii)The Avis Licensee shall only be liable up to the amount of the typically foreseeable damages at the time of entering into the Avis Preferred Rental Agreement for damages caused by a negligent breach of material contractual obligations;
(iii)The Avis Licensee shall not be liable for damages caused by a negligent breach of non-material contractual obligations.
(b)The aforesaid limitation of liability shall not apply to any mandatory statutory liability (in particular to liability under the German Product Liability Act), liability for assuming a specific guarantee or liability for culpably caused personal injuries.
(c)You shall take all reasonable measures to mitigate damages.

Greece

  1. For the evaluation of any disputes which arise out of these Terms and Conditions or any Avis Preferred Rental Agreement in Greece, you expressly declare that you accept the place of jurisdiction in Athens, Greece.
  2. Clause 28(b)(ii) shall be amended to read:

any other damage caused by the Avis Licensee intentionally or through gross negligence, or resulting from any offence against life, honour, health or freedom.

Luxembourg

  1. You agree that the entry into these Terms and Conditions and all Avis Preferred Rental Agreements, along with all communications relating to Avis Preferred Rental Agreements (including reservation confirmations), by way of electronic communication (including email and telephone) will comply with all written evidence rules (to the extent they are applicable).The Avis Licensee will be entitled to rely on its electronic records to prove the contents of the agreements you enter into with Avis and Avis Licensees, even if this requires deviation from any applicable written evidence rules.

Netherlands

  1. Clause 28(a) shall be amended as follows:

The Avis Licensee, whilst taking all precautions and using its best efforts to prevent such happening, shall not be liable for any loss or damage arising from any fault or defect in or from mechanical failure of the Vehicle or any equipment, satellite navigation equipment, telephone, GSM-network or cellular network system, or for any consequential or indirect loss or damage, including, but not limited to, third party claims or loss of profit, turnover, savings, business, clientele or data, unless the Avis Licensee was aware or should have been aware of the defect or fault. A situation preventing you from receiving the expected use of any leased item, other than consisting of a defect or fault of the Vehicle or of an other leased items, shall not be considered a defect or fault of the leased item.

You shall not be entitled to compensation for any changes or additions made by you, even if the Avis Licensee has agreed to such changes or additions.

Avis Autoverhuur B.V. is considered an Avis Licensee referred to in these Terms and Conditions. These Terms and Conditions are provided to you on behalf of Avis Autoverhuur B.V. and the other Avis Licensees.

Poland

  1. The Avis Licensee will enter into a separate rental agreement written in Polish with you if you so request.
  2. Clause 28(a) shall be replaced with the following:

The Avis Licensee, whilst taking all precautions and using its best efforts to prevent the happening of such occurrence, shall not be liable for any loss or damage arising from any fault or defect in or from mechanical failure of the Vehicle or any equipment, satellite navigation equipment, telephone or cellular network system, or any consequential or indirect loss or damage, unless caused by the Avis Licensee intentionally.

Portugal

  1. Clause 28(b)(iii) shall be amended to read:

any other damage caused by the Avis Licensee intentionally or through gross negligence.

Republic of Ireland

  1. Section 39 of the Sale of Goods and Supply of Services Act, 1980 (the “1980 Act”) is hereby excluded with respect to the supply of any service by the Avis Licensee to you.
  2. The contractual rights which you enjoy by virtue of Section 39 of the 1980 Act are in no way prejudiced by anything contained in these Terms and Conditions save to the extent permitted by law.
  3. Nothing in these Terms and Conditions is intended to nor shall be interpreted so as to restrict or exclude in any manner whatsoever the rights which you, if dealing as a consumer, enjoy by virtue of Sections 13, 27, 28, 29 or 38 of the 1980 Act.

South Africa and Namibia

  1. In accordance with Section 61(1) of the National Road Traffic Act of 2000 you must report any accident to the Police or at any office set aside by a competent authority for use by a traffic officer within 24 hours of the accident’s occurrence.
  2. The Avis Licensee hereby notifies you in terms of both the Short Term Insurance Act, No. 53 of 1998 and the Long Term Insurance Act, No. 52 of 1998, of your entitlement to the freedom of choice:

    (a) as to whether you wish to enter into a new policy and make it available for the purpose of protecting the Avis Licensee’s interests, or wish to make available an existing policy of the appropriate value for that purpose, or wish to utilise a combination of these options; and

    (b) if you wish to enter into a new policy, as to the insurer with which the policy is entered into and as to any person who is to render services as intermediary in connection with the transaction; and

    (c) if you wish to enter into a new policy, as to whether or not the value of the policy benefits to be provided in terms of that policy, when taken in the aggregate with the value of the policy benefits provided under any other policy which is also to be made available and used for that purpose, shall exceed the value of the Avis Licensee’s interest.

Spain

  1. The "damages howsoever caused" referred to in Clause 22(o) expressly include damages caused by unforeseeable events and by "force majeure".
  2. Clause 28(b) shall be replaced with the following:
    • Nothing in this clause or otherwise in these Terms and Conditions shall exclude or in any way limit the Avis Licensee’s liability to you for (i) fraud, (ii) death or personal injury caused by the Avis Licensee’s negligence, (iii) wilful misconduct or gross negligence, (iv) in the event you are considered as a consumer under Spanish law, any liability that, according to Spanish consumer law cannot be excluded, or (v) any liability to the extent the same may not be excluded or limited as a matter of law.

      You hereby authorise the Avis Licensee to take possession of all property left in the Vehicle when the Avis Licensee retakes possession (either owned by you or any third party), and indemnify the Avis Licensee against all liability for any loss or damage to such property.

    • The following provisions shall be added to Clause 6:

Sweden

  1. Clause 28(b)(iii) shall be amended to read:

Switzerland

  1. For the evaluation of any disputes which arise out of these Terms and Conditions or any Avis Preferred Rental Agreement in Switzerland, you expressly declare that you accept the place of jurisdiction in Bulach/Switzerland.
  2. Clause 28(b)(iii) shall be amended to read:

United Kingdom

  1. You shall be liable as owner of the Vehicle in respect of:
  2. (a) any fixed penalty offence (which may be committed with respect to that vehicle) under the Traffic Acts; and

    (b) any excess charge which may be incurred in pursuance of an order under Section 45 and 46 of the Road Traffic Regulation Act 1984 (Parking on highways for payment).

  3. Where you decline optional coverages on your Customer Profile then, notwithstanding anything to the contrary in these Terms and Conditions, you shall:
  4. (a) insure the Vehicle (including any additional or replacement vehicle which may be provided under the Avis Preferred Rental Agreement) on a comprehensive basis with a first-class insurance company approved by the Avis Licensee in the full replacement value thereof to the Avis Licensee;

    (b) maintain such insurance throughout the duration of every Avis Preferred Rental Agreement and any extension thereof and ensure that the Avis Licensee’s name is endorsed on the policy as the owner of the Vehicle;

    (c) comply with the terms and conditions of the insurance policy and pay to the Avis Licensee any excess in the event of a claim;

    (d) call the nearest Avis station by telephone (transfer charge) even in case of slight damage; further complete the Avis Licensee's incident report as soon as practically possible;

    (e) in the event of any exclusion under the policy, or the insurers withholding or refusing indemnity, indemnify the Avis Licensee in respect of all loss or damage to the Vehicle and all claims from third parties which may arise;

    (f) not effect repairs or modifications to the Vehicle. The Avis Licensee shall have the sole right and responsibility to repair damage to the Vehicle; and

    (g) if any claim is made against the insurers, allow the Avis Licensee to conduct any negotiations and effect any settlement with insurers and agree to abide by any settlement or arrangement with the insurers by the Avis Licensee. Any monies payable by the insurers shall be paid to the Avis Licensee or as the Avis Licensee shall direct.

  5. Clause 28 of the Terms and Conditions is deleted and replaced with the following:
    • The Avis Licensee will be responsible if someone is injured or dies as a result of its act or omission.The Avis Licensee will also be responsible for losses suffered by you as a result of the Avis Licensee breaching these Terms and Conditions where such losses are a foreseeable consequence of the breach in the circumstances of the case.Losses will be foreseeable where they are in the Avis Licensee’s and your contemplation at the time you enter into the Avis Preferred Rental Agreement. The Avis Licensee is not responsible for indirect losses which happen as a side effect of the main loss or damage and which you may suffer which are not foreseeable by the Avis Licensee or you (such as loss of profits or loss of opportunity).

      Nothing in this clause or otherwise in these Terms and Conditions shall exclude or in any way limit the Avis Licensee’s liability to you for (i) fraud, (ii) death or personal injury caused by the Avis Licensee’s negligence or (iii) any liability to the extent the same may not be excluded or limited as a matter of law.

      Nothing in these Terms and Condition reduces your statutory rights including relating to a refund and/or the Avis Licensee’s breach of these Terms and Conditions. For further information about statutory rights you should contact your local authority, Trading Standards Department or Citizens' Advice Bureau.

  6. The following additional charges apply in the UK and clause 22 shall be read accordingly:
  7. (a) Premium Location Fee Where the Avis Licensee operates from locations for which the Avis Licensee is charged a fee or surcharge by a third party to provide services to customers at such locations (“Premium Locations”), you acknowledge that you will be charged a “Premium Location Fee” of 16% of the stated booking price;

    (b) In addition to the charges set out in Clause 22(c)(vii), the Avis Licensee may charge an administration fee of up to 50 plus VAT to compensate it for the costs incurred in repairing or replacing a damaged or stolen vehicle;

    (c) Clause 22(d) shall be amended with the addition of the following:

    (i) Avis will endeavour to make all charges at the close of each rental. However, you remain responsible for (and Avis reserves the right to make) any charges following the close of the rental should this not be possible.

    (d) Should the Avis licensee have to call you to extend the rental of a Vehicle, due to you not notifying the Avis licensee of changes to the reservation, then an extension fee of 10 plus VAT will be applied;

    (e) If you do not bring the Vehicle back at the agreed time you are breaching these Terms an Conditions. The Avis Licensee will allow a grace period of 29 minutes from the date and time of delivery, after which you shall be charged a full days rental as compensation to the Avis Licensee.

  8. The following Clauses shall be added to Clause 21:
  9. (a) Where you elect to add additional drivers to your rental you acknowledge and agree that you shall remain liable for any costs incurred by such additional drivers. Provided that, Avis shall use it’s reasonable endeavours to ensure that fines, claims and court costs for parking, traffic or other offences (including any costs which arise if the vehicle is clamped) are directed to the additional driver where possible.

    (b) Where you exceed the stated mileage limit of any Vehicle without the express consent of the Avis Licensee, the Avis Licensee may terminate the rental immediately in addition to charging for the additional mileage as set out in Clause 22(a)(i).

Summary of Vehicle Cover and Insurance in Europe, the Middle East, Asia and Africa

Collision Damage Waiver (CDW)

Acceptance of CDW (or the inclusion of CDW within the contracted rate) removes your and the driver’s liability to pay for collision damage to the Vehicle and for damage to the Vehicle caused by vandalism but you will be liable to pay the amount of any excess applied from time to time. The amount of the excess varies by country, product and Vehicle group and may be subject to change. The current details for each rental may be requested at the time of making a reservation under the Avis Preferred service. In the event of a successful third party claim by the Avis Licensee, any excess amount collected from you will be refunded. Customers who do not accept CDW are responsible up to the maximum of the responsibility amount applicable to each rental for the cost of repairing damage to the Vehicle caused by collision, vandalism, acts of terrorism or natural catastrophes. These costs may include parts, labour, towing and storage costs, a daily fee for the Avis Licensee’s loss of use of the Vehicle and an administration fee.

Theft Protection (TP)

Acceptance of TP relieves you of liability for payment in the event of theft of all or part of the Vehicle, but you will be liable to pay the amount of any excess applied from time to time. In the event of a successful third party claim, any excess amount collected from you will be refunded.

TP also provides in certain countries, insurance cover against theft and accidental damage to your, the driver’s and passengers’ personal effects travelling with you, the driver or passengers during the rental period. Please note that (i) personal belongings are covered only whilst they are locked in the Vehicle, and (ii) no single item is insured for more than a specified amount, which varies from country to country; valuables (e.g. money and jewellery) are not covered. The current details applicable to each rental may be requested at the time of making a reservation under the Avis Preferred service.

If TP is not purchased, you are liable for the cost of replacing a stolen Vehicle or parts stolen from a Vehicle up to the maximum of the responsibility amount. In addition to the cost of the replacement Vehicle or parts, the following charges may also be included unless the loss is total: labour, costs associated with the recovery and storage of a Vehicle immobilised as a result of the theft, a daily fee for the Avis Licensee’s loss of the Vehicle and an administration fee.

Special Note: TP, whether accepted at the time of rental or included in the rate, is not valid if a rental originating from Western Europe enters Eastern Europe. For this purpose, Western Europe means: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Monaco, the Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, UK; and Eastern Europe means: Albania, Belarus, Bosnia, Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Macedonia, Poland, Romania, Russia, Serbia, Slovakia, Slovenia, Turkey and Ukraine.

Personal Accident Insurance (PAI)

Acceptance of PAI covers you, the driver and passengers in the Vehicle for death, disability and medical expenses. The limits of coverage vary by country. The current details for each rental may be requested at the time of making a reservation under the Avis Preferred service. PAI also provides, in certain countries, insurance cover against theft and accidental damage to your, the driver’s and passengers’ personal effects travelling with you, the driver or passengers during the rental period. Please note that (i) personal belongings are covered only whilst they are locked in the vehicle, and (ii) no single item is insured for more than a specified amount; valuables (e.g. money and jewellery) are not covered. The current details applicable to each rental may be requested at the time of making a reservation under the Avis Preferred service.

(Last Updated October 2013)