Excess Options

Excess Reduction (ER) or Zero Excess (ZE), available at participating locations, are optional coverages that further reduce the standard excess.

reduces the standard excess. Please click here for further information.

Avis accepted cards include; Visa, MasterCard, American Express and an Avis Charge Card. At the start of your rental, a physical credit and or a debit card must be presented. Your card must show your name, signature and card number, with applicable logo. The cardholder must be the renter and present when collecting the vehicle.

Avis does not accept, bank cards worded cardholder, nor accepts prepaid or reloadable store value cards, travel money cards and EFTPOS cards. Avis also does not accept cards presented on phones/watches and doesn't allow contactless payment methods such as pay-wave.

At the end of the rental, some Avis locations will accept a prepaid or reloadable stored value card as a final form of payment.

Please Note: Credit card and or debit cards are subject to a card transaction fee of 2.53% for Visa and MasterCard and American Express 3.57% (including GST) at time of pick-up and payment.

Avis New Zealand may require a customer renting a vehicle to complete a Rental Qualification Form and provide additional identification as it deems necessary or appropriate or in accordance with applicable law. Please see Rental Qualification Policy.

Please see Credit Card Policies

The Driver must (i) hold a full, current and valid driving licence appropriate for the vehicle class while they are using the vehicle. (not being a learner’s, provisional or Pink licence) and (ii) have an International Driving Permit (IDP) or official translation (if licence is not in Roman alphabet).

New Zealand issued Pink licences will state the words Limited, Alcohol Interlock or Zero Alcohol Limit on them. Avis will not rent to a Pink licenced customer.
An International Driving Permit is not a stand-alone document and this must be carried with your valid domestic driving licence for it to be valid.

Digital drivers licence from Australia are not accepted. You must present a physical (plastic) drivers licence.

Chinese licences are acceptable as long as they are also accompanied with a full English translation from an approved translator. This also includes a notary translation done in China.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

Should I bring the vehicle back with a full tank of fuel?
Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up usually a full tank as shown on the factory-installed fuel gauge.  We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you do not return the vehicle with a full tank and you can not show us a receipt for fuel we will charge you.

Fuel Options

I plan to travel more than 120 kilometres, and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturers stated fuel tank capacity for your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatevers left in the tank (even if its virtually empty) so long as the engine still runs.

How do I calculate the cost of Fuel Up Front?
Depending on where you are renting, we charge the average fuel price at the start of your rental period as stated on this EU fuel index http://ec.europa.eu/energy/en/statistics/weekly-oil-bulletin. However, you do not get a refund for any fuel you do not use.

Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.

I plan to travel less than 120 kilometres, do I still need to fill up?
Yes, often the fuel gauges stills look full so we ask you to fill up the tank near to the return location and show us a copy of the receipt.  If you do not have time to fill up the tank, or can not show us a receipt, we will apply EZ Fuel to cover our costs of refuelling the vehicle for you.

How much is EZ Fuel?
Depending on where you are renting, you pay of fixed fee of between 16.94 Euro and 18.00 Euro.  

What are my options if I do not return the vehicle full and have not bought Fuel up Front?
Pay on Return will apply if you have driven more than 120 kilometres and:

• Do not buy Fuel Up Front
• Do not return the vehicle with a full tank

How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturers stated fuel tank capacity.
We charge between 1.5 and three times the average fuel price at the end of the rental period for Spain as stated on this EU fuel index: http://ec.europa.eu/energy/en/statistics/weekly-oil-bulletin plus a refuelling charge of between 27.59 Euro and 41.00 Euro. The price per litre will be stated on your rental agreement.This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customers rental.

Electric Vehicles

How much battery charge should I return an electric vehicle with?

You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at the time of pick-up.

What am i charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at the time of pick-up?

We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. the amounts charged are set out below:

Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.

How much is the One-Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between 49.00 Euro and 800.00 Euro. If you want to pick up the vehicle in one country and drop it off in another country, you can expect it to be between 350.00 Euro and 4733.00 Euro.

 
How do I get a One-Way rental?
You can request a one-way rental when you book or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.

 
How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.

The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices.

Customers with disabilities

I have a disability, do you offer adapted vehicles?
No, regrettably, we do not currently offer specially adapted vehicles at this time.
I have a disability, do you offer hand controls?
No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time.

Popular optional extras to rent

I have small children, do you offer child seats?
Yes, we offer baby, infant, child and boosters seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos. A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos.
In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away.
Please note: In Spain, all children must normally use a child car seat until they are 12 years old or 135 cm tall.

How much are your child seats?
The fee for renting a seat will depend on where you are renting, but you can expect it to cost between 12.00 Euro and 25.00 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get to use the seat for the duration of your rental, up to 28 days.
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 200.00 Euro and 250.00 Euro on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

 I am not familiar with the area; can I rent a GPS (satellite navigation system)?
Yes, Travel Companion Tablet - This provides a GPS service as well as other useful features you may need when travelling. - The fee for hiring Travel Companion Tablet to be between EUR 14.99 and 20.00 Euro a day. If you rent the vehicle for more than 14 days, you'll only be charged for a maximum of 14 days and get to use the device for the duration of your rental, up to 28 days.
If the Travel Companion Tablet is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from EUR 180.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. If any Travel Companion Tablet accessories are damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from EUR 5.00 and EUR 150.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. It is illegal in Spain. If you rent a GPS from us, it won’t give you speed camera information.
Do you offer an audio tour guide service on your GPS?
No, unfortunately we do not offer an audio tour guide service at this time. 

I want to be able to access the internet anywhere I go, do you offer a solution?
Yes, Travel Companion Tablet. This provides unlimited data per day, as well as other useful features you may need when travelling. The fee for hiring Travel Companion Tablet to be between 14.99 Euro and 20.00 Euro a day. If you rent the vehicle for more than 14 days, you'll only be charged for a maximum of 14 days and get to use the device for the duration of your rental, up to 28 days.
How much does Mobile Wi-Fi cost?
Yes, Travel Companion Tablet - This provides unlimited data per day, as well as other useful features you may need when travelling. The fee for hiring Travel Companion Tablet is EUR 14.99 a day. If you rent the vehicle for more than 14 days, you'll only be charged for a maximum of 14 days and get to use the device for the duration of your rental, up to 28 days.
Please note: In many countries, including Spain, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you're driving in.
If the Travel Companion Tablet is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from EUR 180.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. If any Travel Companion Tablet accessories are damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost from EUR 5.00 and EUR 150.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
I am intending to drive along toll roads; do you offer a device to make this quicker and easier for me?
No, unfortunately we do not offer any electronic toll charging devices at this time.

Winter equipment to rent

I am concerned about the road conditions, do you offer all-weather tyres?
Yes, if the rental location you are hiring from is in an area where its illegal to drive without all-weather tyres at certain times of year, the vehicle will automatically be supplied with them and the fee will be included in your rental fee or contract.
We can also supply all-weather tyres for a fee. This will depend on where you are renting, but you can expect it to be between 12.00 Euro and 14.00 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get to use the all-weather tyres for the duration of your rental, up to 28 days.
If any all-weather tyre is damaged, lost or stolen, you will have to pay for a replacement pair. You can expect this to range from around 250.00 Euro to 400.00 Euro on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please give us at least 1 day’s notice if your rental does not automatically include all-weather tyres and you want to hire them.

I am going skiing, do you offer snow chains?
Yes, if the rental location you are hiring from is in an area where its illegal to drive without Snow Chains or all-weather tyres at certain times of year, the vehicle will automatically be supplied with snow chains and the fee will be included in your rental fee. You can ask not to have these but we recommend that you take either snow chains or all-weather tyres at these locations.
Snow chains are also available in some other rental locations. The fee for snow chains depends on where you are renting but you can expect it to be between 12.10 Euro and 15.00 Euro a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get to use the snow chains for the duration of your rental, up to 28 days.
If any snow chain is damaged, lost or stolen, you will have to pay for a replacement pair. This is likely to cost between 150.00 Euro and 200.00 Euro on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
We can not fit snow chains for you, and we can not arrange for them to be fitted.
Not sure if you need snow chains? Please ask a member of our team.
I am have brought my own skis with me, do you rent ski racks?
Yes, some rental locations offer ski racks. You can expect to pay between 12.10 Euro and 15.00 Euro a day to rent a Ski Rack from us. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get to use the ski rack for the duration of your rental, up to 28 days.
Ski racks can not be fitted to all our vehicles, so you may need to upgrade if you need one. This may increase the price of the vehicle and any excess you have to pay.
If the ski rack is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 150.00 Euro and 300.00 Euro on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.
Please give us at least 1 days notice if you want to hire a ski rack.

I have left my hands-free kit behind, do you rent them?

No, unfortunately we do not offer hands-free kits at this time.

I am moving items, do you rent blankets?
No, unfortunately we do not offer blankets at this time.
I am moving items, do you rent trolleys?
No, unfortunately we do not offer trolleys at this time. 

Optional extras available to buy

I have left my USB charger behind, do you sell them?
No, unfortunately we do not sell USB chargers at this time.
I have left my mobile charger behind, do you sell them?
No, unfortunately we do not sell mobile chargers at this time.

I want to charge my device in the car, do you sell car chargers?
No, unfortunately we do not sell car chargers at this time.

I have left my iPhone 5 cable behind, do you sell them?
No, unfortunately we do not sell iPhone 5 cables at this time.

What countries am I allowed to take the vehicle to?
You are only allowed to use the vehicle in the following countries:
Germany, Andorra, Austria, Belgium, Denmark, Vatican City, Spain, France, Finland, the Netherlands, Italy, Liechtenstein, Luxembourg, Portugal, Republic of San Marino, Monaco, Sweden, Switzerland and Gibraltar. Vehicles are not authorised to be driven on any islands of the aforementioned countries. It is prohibited to take or transport the Vehicle to the autonomous cities of Ceuta and Melilla from any point in Spain, between the Spanish mainland and the Islands (Balearic and/or Canary Islands) or between the Islands.

You are not allowed to use the vehicle by transporting it on board any kind of boat, train, lorry or plane(except with the Rental Companys express authorisation in writing).

Can I buy a product to allow me to drive in other countries?
No, regrettably, we do not offer any products which enable you to drive in other countries.

Estimated Total includes base rate, taxes (GST) and surcharges. If a discount coupon has been used on your reservation the discounted value will also be calculated in the Estimated Total. Optional insurance coverages, GPS, Child Safety Seats, and one-way fees will also be calculated in the total, where applicable. Items such as credit/debit card transaction fees and petrol are not included in the Estimated Total.

To ensure a seamless start to your journey, our vehicles are rented with a full tank of fuel. It would be appreciated if the vehicle was also returned with a full tank, however if this is not possible, a refuelling charge will be applicable. The option of pre-paid fuel is on offer at select locations and the exact rate of the refuelling charge will be available upon vehicle collection. Electric Vehicles must be returned with at least 77% charge, or you'll incur a recharge fee. 

• You may change your booking (whether a Pay Now or Pay at Counter booking) any time before the day you are due to pick-up the vehicle by calling reservations or managing your booking online (if available). We will send you a revised booking confirmation email confirming your new booking details. For Pay Now reservations, the additional amount to be paid will be charged at time of rental pick up.
• For Pay Now reservations, if you return the vehicle before the original return date (early return), you will not be refunded any portion of your payment. This does not detract from your rights as a consumer under applicable consumer protection legislation, including the New Zealand Consumer Law.
• Modifying or returning your vehicle to a different location, changing the dates or the rental duration, will result in the reservation being recalculated at the new daily rates and any applicable one way fees or other charges may apply.

Customers travelling between the North and South Islands are permitted to take Avis rental vehicles on the Inter-Island ferries across Cook Strait.

• It is the customer's responsibility to book vehicle and passenger ferry tickets
• A minimum hire period may apply
• Rental can start and finish at any Avis location in NZ (subject to vehicle availability)

We recommend that our customers book the ferry crossing at their earliest convenience to secure the desired crossing date.

Further information and details may be found here.

At the start of your rental, a pre-authorisation will be placed on your credit/debit card for the total estimated rental charges.
A pre-authorisation holds an amount of money on your credit/debit card. Once a pre-authorisation has been held, you will not be able to use that money. You must have sufficient funds to cover the total estimated rental charges and the card be in your name.
At the end of your rental, the final payment amount will be processed and if applicable, the unused portion of the pre-authorisation will be released. Depending on your bank, the money is usually released within 7-10 working days. Avis will not be held responsible for any overdraft fees.
Customers who prepay or who use the Pay Now option, an additional pre-authorisation of up to $200 at time of pick up will apply.

The collection, use, disclosure and retention of your information, including your personal information, provided to us in connection with payment for our services and products, or participation in our programs, whether directly by you or on your behalf through a payment service, is subject our Privacy Notice located on our website or in the terms and conditions of the Rental Agreement and the Privacy Act 1993.

The vehicle rental price is calculated based on your requested start and end dates and times, the rental location(s), the amount of time you rent for and the type of vehicle you request.

During the year, Avis offer discounted relocation rates. Relocation rates can range from $1.00 to $30.00 NZD per day.
While Avis will endeavour to provide you the vehicle group selected, you may be required to drive another vehicle due to operational requirements.
Changes to returning the vehicle to a different location other than what you select will result in the reservation being recalculated at the prevailing daily rate which will be significantly higher than the advertised price. 
Any applicable one way fee or other charges will apply.

Unless stated otherwise, the price also includes all costs you must pay - for example, GST and any Airport or Wharf fees.

Avis New Zealand may require a customer renting a vehicle to complete a Rental Qualification Form and provide additional identification as it deems necessary or appropriate or in accordance with applicable law. For further information and to download the form please click here.  https://www.avis.co.nz/en/rental-qualification-policy

View the Avis Rental terms and conditions.

Vehicles are not permitted to leave New Zealand.