What payment cards do you accept?

We accept: American Express (excluding American Express Travellers Cheque cards), Diners cards, Discover cards, Visa credit cards, MasterCard credit cards, Avis-issued charge cards.

We don’t accept Maestro cards, Cirrus cards, JCB cards, any pre-paid cards even if they carry the Visa or MasterCard logo or any other cards not listed above.

2 payment cards required (one of them must be a PREMIUM credit card) for luxury categories K, L, M and O. For categories L and M, a second bank pre-authorisation on the premium credit card of 2500 EUR will be requested.

Can I pay by cash?
No, regrettably, we are not able to accept cash.

Public liability insurance is in accordance with the insurance laws of the country.  Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles.  The customer is advised to contact the card issuer before the rental.  Any waiver must be discussed directly with the location upon arrival.

How old do I need to be to drive a rental vehicle?

To drive our vehicles you and all of your drivers need to be at least 21 years old and have held a full, valid driving licence for at least 1 year at the start of your rental. A higher minimum age limit may apply to certain vehicles.

I am under 25 do I need to pay a young driver surcharge?

If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you are picking the vehicle up from but you can expect it to be between 20 EUR and 24 EUR per day, for each driver. If you rent the vehicle for more than 10 days you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

Are there any maximum age restrictions?

No so long as you hold a full valid driving licence for at least 1 year. 

I am over 80 do I need to provide extra information or pay a senior driver surcharge?

No so long as you hold a full valid driving license for at least 1 year.

Should I bring the vehicle back with a full tank of fuel?
Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up usually a full tank as shown on the factory-installed fuel gauge. We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you don't return the vehicle with a full tank and you can't show us a receipt for fuel we will charge you.

Fuel Options

I plan to travel more than 120 kilometres, and want peace of mind, do you have a fuel option for me?
Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturer's stated fuel tank capacity for your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatever's left in the tank (even if it's virtually empty) so long as the engine still runs.
How do I calculate the cost of Fuel Up Front?
Depending on where you're renting, this cost could be up to 0.05 EUR per litre lower than the average fuel price at the start of your rental period as stated on this EU fuel index: However, you don't get a refund for any fuel you don't use.
Can I get Fuel up Front at any time?
No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle.
I plan to travel less than 120 kilometres, do I still need to fill up?
Yes, often the fuel gauges stills look full so we ask you to fill up the tank near to the return location and show us a copy of the receipt. If you don't have time to fill up the tank, or can't show us a receipt, we will apply EZ Fuel to cover our costs of refuelling the vehicle for you.
How much is EZ Fuel?
Depending on where you¿re renting, you pay of fixed fee of between 14 EUR and 18 EUR.

What are my options if I don't return the vehicle full and haven't bought Fuel up Front?
Pay on Return will apply if you have driven more than 120 kilometres and:

• Don't buy Fuel Up Front
• Don't return the vehicle with a full tank

How do I calculate the cost of Pay on Return?
You pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturer's stated fuel tank capacity.We charge between 1,5 and three times the average fuel price at the end of the rental period for Netherlands ¿ as stated on this EU fuel price index: http://ec.europa.eu/energy/observatory/oil/bulletin_en.htm The price per liter will be stated on your rental agreement. This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customer's rental.

Do I need to bring proof of identification?
Yes you must bring:

• the payment card that was used to make your booking. For car groups L & M two payment cards in your name will be required. One of these must be the payment card used to make your booking.
• photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport, a national identity card or any other form of government-issued identification.

You may also need to bring proof of where you live. This could include a recent utility bill or bank statement. If your driving licence shows your address, we will accept it as proof of your address.

Other requirements:

Will I need to give a pre-authorisation or pay a security deposit?
Yes, you must give us a pre-authorisation on your payment card before we release the vehicle to you. A pre-authorisation holds money in your account.
If you wish to pay in cash, we will take a security deposit instead.
What do I need to do to give a pre-authorisation or security deposit?
You will need to give us a payment card in your own name that has enough money available on it. 
How much is the pre-authorisation or security deposit?
The amount of the pre-authorisation or security deposit is either fixed or calculated based on:

• The estimated vehicle rental price
• Plus the estimated price of all optional extras you have requested
• Plus around 100 Euro to allow for any fuel you may use unless you have purchased Fuel up Front
• Less any amount we accept you have paid towards the rental when you booked for example, the cost of any accepted voucher  

Can I let anyone else drive?
Yes, but only if we have approved them. You must not let anyone else drive the vehicle.
We charge a fee for every Additional Driver we allow to drive the vehicle. The price depends on the location you’re renting from, but you can expect it to be between 9 EUR and 11 EUR per day, per driver.
If you rent the vehicle for more than 12 days, you will only be charged for a maximum of 12 days and get cover for the duration of your rental, up to 30 days.
All additional drivers must meet our age, driving licence and ID requirements. Find out more: see the Age Information and Driving Licence and ID requirements sections of this document.
If any additional driver is outside of our age restrictions, we will also charge a driver surcharge. Find out more: see the Age Information section of this document.

Can I pick up the vehicle outside your normal opening hours?
Yes, some airport and train station rental locations offer an out of hour's pick-up service where you can collect the vehicle and any optional extras outside the rental location’s normal opening hours.
The out of hour’s pick up fee is depends on the location you’re renting from, but you can expect it to be between 60 EUR and 73 EUR per rental.
You must give us at least 72 hours notice to organise out of hour's pick-up. We may be able to provide the service at shorter notice, but you will need to check with the Reservations team.
My rental has a mileage allowance. I have driven more than the allowance, how much will I pay for excess mileage?
Many of our vehicles are provided with unlimited mileage. If a mileage allowance applies, it will be stated on your rental agreement and in your booking confirmation email. If you go over the mileage allowance, the price depends on the vehicle and location but you can expect it to costs between 0.10 EUR and 0.50 EUR for every kilometre you have driven over the allowance. Your excess mileage charge will be stated on your rental agreement.
Can I smoke in the vehicle?
No, it is against the law to smoke in public places in the Netherlands. The vehicle is considered a public place so you are not allowed to smoke in it. If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply.
Find out more: see the Age Information and “Driving Licence and ID requirements” sections of this document.
We recommend you check the Internet to find out about any restricted areas before you travel. Websites such as Urban Access Regulations provide useful information. If the rental location is in or near a restricted area, we will tell you about it when you pick up the vehicle. We are unable to tell you about any other restricted areas.
I have been caught speeding, and did not pay a parking charge, what will I have to pay?
You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. Fines and charges could include:

• All parking fines or charges
• Toll charges
• Towing charges
• Clamping costs
• Traffic fines or charges
• Speeding fines
• And any other charges or fines

If a fine or charge is sent to us because you have not paid a charge or complied with the law, we will take payment for:

• Our administration fee of 35 EUR for each fine or charge issued for the Dutch rental car. This will be charged in Euro.

I have left the interior of the vehicle very dirty and made it smell. Will I be charged to clean it?
Yes, if the interior of the vehicle is especially muddy, dirty, stained or smelly, and our standard cleaning procedure will not fix it, you will be charged a Specialist Cleaning Charge and you can expect it to be between 50 EUR and 250 EUR per rental.

Roadside Assistance

What happens if I break down because of a mechanical failure?
All our vehicles are maintained to the manufacturer's standards, and they’re roadworthy when you pick them up so mechanical failure in our vehicles is rare. So long as you are using the vehicle in a country we have agreed to, we provide roadside assistance or recovery free of charge. You can only use our roadside assistance provider to help you. You’ll find their contact details inside the vehicle.
What happens if I break down because of a non-mechanical failure or in another country?
You must tell us if you break down or have an accident. If you need roadside assistance, we will arrange this for you but you will have to pay for it. You will also be charged for any costs we incur getting the vehicle back on the road in the country of rental. This may include, but is not limited to:

• Call out and recovery costs of around 170 EUR
• Repair costs
• Loss of use, including on the ground vehicle idle time fee of EUR 45
• Repatriation costs
• An administration fee of 78.65 EUR
• Any costs to take you, and/or any of your passengers, to another location.
• Electrical Charge for EV Vehicles (Where the cable is in working order)

What products do you have to protect me if I break down because of a non-mechanical problem?
Roadside Assistance Plus provides roadside assistance if you break down as a result of

• Flat batteries
• Flat tyres
• Keys locked in the vehicle
• Running out of fuel
• Using the wrong fuel for the vehicle

Provided you are using the vehicle is a country we have agreed to. Find out more: see Taking your vehicle outside the country section of this document.
You will only need to pay for the costs of any additional items needed to get the vehicle back on the road like fuel or tyres.
How much does Roadside Assistance Plus cost?
The price will depend on where you are renting but you can expect it to be between 3 EUR and 5 EUR a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.
What happens if I don’t return the incident report form or European accident form?
If you are involved in an accident, or the vehicle, keys, any accessories, any vehicle documents or any optional extras are damaged, lost or stolen; you must complete and return an incident report form and if available, the European accident report form.

Can I pick up the vehicle from one rental location and return it to another?
Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another.
How much is the One-Way fee?
The price depends on the rental location. If you want to pick up the vehicle and return it to a different location in the same country, you can expect it to be between 18 EUR and 22 EUR. If you want to pick up the vehicle in one country and drop it off in another country, ask our reservation team for the price.
How do I get a One-Way rental?
You can request a one-way rental when you book or you can ask for it when you get to the rental location.
If you asked for a one-way rental when you booked, the fee will be included in your rental price.
How much will it cost if I did not request a One-Way rental but return the vehicle to a different location?
You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.

Canada:
Vehicles may be driven into Canada with no restrictions. The rental counter must be notified at the time of the rental that you plan to drive into Canada so the location can provide a copy of the "Canadian Non-Resident Insurance Card" or you may download the card here (provided at no cost). Based on availability, one-way rentals may be allowed to some Canada cities.

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Mexico:  Vehicles rented at this location are not allowed to travel into Mexico.

I want to keep the vehicle for longer, what should I do?
If you want to extend the rental please contact us as soon as possible. At the latest, this should be before the end date and time on your rental agreement. Extra days will be charged at pay at location prices.
What happens if I don not extend the rental?
If you fail to extend your rental and are late returning the vehicle, we will charge you for an extra day's rental plus a late return administration fee for each day or part of a day until the vehicle is returned.
The late return administration fee is 15.00 EUR.

What countries am I allowed to take the vehicle to?

The vehicle can be taken cross border, free of charge, only with a written permission issued by Avis, to the following countries: Belgium, France, Germany, Italy, Andorra, Denmark, Finland, Ireland, Luxembourg, Norway, Portugal, Austria, Spain (with the exception of Cuetta), The United Kingdom, Sweden or Switzerland.
Please note this is cross border only, the vehicle must return to the Netherlands.
The vehicle is equipped in accordance to the Dutch law, when taking the vehicle outside the Netherlands, the renter is must ensure that the vehicle meets the legal requirements of the concerning country.

Can I buy a product to allow me to drive in other countries?
No, regrettably we do not offer any products which enable you to drive in other countries.